Group items tagged

3. Monitor activity with software. Having closed-circuit television to monitor the property doesn’t matter too much if no one is looking at the monitors.

4. Evaluate and improve—quickly.

5. Meet and greet. One of simplest, but most effective, ways of securing a property is to provide excellent customer service.

Furthermore, it is important to consider the proper dress for the security staff to be in line with the hospitality management philosophy.

Safety is a term which relates to protecting guests and staff within the hotel from the potential hazards, injury, and death by dealing with dangerous materials and different kinds of accidents. In contrast, security regards the protection of property from criminal accidents and terrorist activities.

Providing the highest levels of safety standards and security ensures good marketing for the hotels by preventing an accident before it becomes a major issue causing loss of life and property.

effective information system and being well prepared for emergencies could prevent or minimize loss for the hotels.

four-phase model to plan for the crisis and to deal with the emergencies; this model proposed reduction, readiness, response, and recovery phases to deal with the crisis.

Many practitioners imply that regarding the technology evolution in the last decade, Information Technology has become a fundamental part of the hospitality industry,

the importance of an updated emergency plan

The hospitality industry is one of the most vulnerable industries to crises.

is vulnerable to both internal and external emergencies.

updated regularly, and a direct communication system should be employed to respond to and overcome the crisis.

The importance of continuous emergency training for the employees is also emphasized.

ole of the media, information, and the social media should be reviewed and evaluated continuously

causing negative impacts not only for the hospitality players, but also for the tourists and the local community.

biometric technologies could ensure the hotel security and increase the effectiveness of hotel information systems. This will reduce the costs, improve management of the employee and guest activities, and improve the ability to recognize the criminal activities.

Preparedness and an updated emergency plan with managers' awareness will help the hospitality industry to provide the necessary resources, as well as effective training to avoid or minimize risks. Safety surveillance and security systems are very important to save guests' lives and hospitality properties. These factors can also be used as a marketing tool for guests and meeting planners. Finally, it's very important to understand the crisis emergency frameworks to mitigate effects and be well prepared before the crisis strike, and furthermore, to minimize losses during evacuation when the disaster happens.

susceptible to epidemics movements,

Hotels should issue a check-list concerning a hotel’s vulnerability to emergencies caused by natural disasters (hurricanes, earthquakes, tsunamis) or man-made crises (terrorist attacks, explosions, fires, spill, food poisoning).

This will transmit a positive image: hospitality may gain a lot by using its safety and security as a marketing tool to attract more tourists to the destination.

TripAdvisor's new badge appears as a warning in a red box at the top of the page that users see after they click to view a resort's details. It says: "TripAdvisor has been made aware of recent media reports or events concerning this property which may not be reflected in reviews found on this listing. Accordingly, you may wish to perform additional research for information about this property when making your travel plans."

hat language may change in the future, but for now the badge is meant to be a warning sign to customers to encourage them to do additional research, Hoyt said.

A TripAdvisor committee will be reviewing badges to determine if they need to be kept attached to a business beyond the initial three months.

The trust that organizations place in their workforce can leave them vulnerable to malicious insiders, who often use particular methods to hide their illicit activities.

Current technology allows seamless collaboration, but also allows the organization's sensitive information to be easily removed from the organization. A complete understanding of critical assets (both physical and logical) is invaluable in defending against attackers who will often target the organization's critical assets.

Critical assets can be both physical and logical and can include facilities, systems, technology, and people. An often-overlooked aspect of critical assets is intellectual property.

Insider Threat Incident Response Plan:

Organization-wide Participation:

versight of Program Compliance and Effectiveness:

Confidential Reporting Mechanisms and Procedures:

Formalized and Defined Program:

ommunication of Insider Threat Events:

Protection of Employees' Civil Liberties and Rights:

Policies, Procedures, and Practices that support the InTP:

Data Collection and Analysis Techniques and Practices:

Prevention, Detection, and Response Infrastructure:

Insider Threat Practices Related to Trusted Business Partners:

Insider Threat Integration with Enterprise Risk Management:

Organizations should ensure policies and controls provide: concise and coherent documentation, including reasoning behind the policy, where applicable consistent and regular employee training on the policies and their justification, implementation, and enforcement Organizations should be particularly clear on policies regarding acceptable use and disclosure of the organization's systems, information, and resources use of privileged or administrator accounts ownership of information created as a work product evaluation of employee performance, including requirements for promotion and financial bonuses processes and procedures for addressing employee grievances

wareness training for the unintentional insider threat should encourage employees to identify potential actions or ways of thinking that could lead to an unintentional event, including level of risk tolerance--someone willing to take more risks than the norm attempts at multi-tasking--individuals who multi-task may be more likely to make mistakes large amounts of personal or proprietary information shared on social media lack of attention to detail

Our intent was to develop a single definition for insider threat that covers malicious and non-malicious (unintentional) insider threats covers cyber and physical impacts applies to both government and industry is clear, concise, consistent with existing definitions of 'threat', and broad enough to cover all insider threats

The PCI Security Standards Council claims that since March, malicious virus-related reports are up 475%. The reason for the uptick is that cybercriminals are trying to take advantage of rapid changes to the payment-card data environment. In addition, 41% of small businesses have said they’ve suffered breaches costing more than $50,000 to fix.

Contactless payment is one of the big changes within the payment data environment. Several restaurant companies – from chains to independents – are offering it because it reduces customers' physical interaction with the restaurant's POS system. As part of this move, some businesses have eliminated credit-card PIN numbers.

Eliot says malicious email is usually the easiest way for cybercriminals to access your networks. The emails typically show up as urgent requests for sensitive information, often pretending to be from the Small Business Administration or the Centers for Disease Control and Prevention. When the intended victim types in his or her credentials and clicks on a specific link or downloads an attachment, criminals are in.

Anyone looking for easy-to-implement security tips can try these six to start. Reduce areas where payment-card data is stored. The best way to protect against a data breach is to avoid storing any card information at all. With many small operators offering curbside pickup and accepting payment over the phone instead of through face-to-face transactions, it’s important they train employees not to write down payment card details. Instead, have them enter numbers directly into a secure terminal. Use strong passwords. Using weak and default passwords is one of the leading causes of payment data breaches among businesses. Effective passwords must be strong and updated regularly. The most recent guidance is: the longer, the better. Think of it almost as a “passphrase” rather than a password. Use it in the form of a sentence, but mix in different characters within the phrase. It’s much harder to break a long passphrase than it is a short, complex password. Weak and vendor default passwords often result in small business data breaches. Also, don’t repeat your passwords. Update your software often. Criminals look for outdated software to exploit flaws in unpatched systems. Timely installations of security patches are crucial to minimizing the risk of a breach. Whenever updates are available, use them. They will improve performance and close out some of the vulnerabilities cybercriminals are searching for. Enable two-factor authentication. It's so important for restaurateurs, especially where their POS systems or any of their sensitive databases are concerned, to have two-factor or multi-factor authentication enabled. If an instance where credentials are stolen occurs, there will be a second layer of verification the operator can rely on to potentially reduce the chances that information will be breached. Segment your networks. If you are going to store payment data, make sure your POS system has its own separate, secure network. Do not store sensitive documents on public cloud services such as Google Docs or DropBox. If you’re going to store sensitive documents, house them in an encrypted, locked down location.   Be hyper-vigilant. Criminals are going to try to take advantage of this pandemic situation as much as possible. You can protect yourself by not giving out sensitive information, especially within unsolicited emails. Don’t click on links you’re not expecting and do everything in your power to protect all sensitive information.

Restaurants can use AR to present of their dishes, promote their menu, and upsell items by offering true-to-scale 3D visual representations of their food.

19 Crimes has used AR to enhance their wine bottles and provide more information on the pictures of 18th century British prisoners

highlighted on their bottle label

Bud Light partnered with the Washington Capitals to provide fans with AR games using Bud Light coasters in local bars near the Capital One

Many crimes committed in a certain area of Chongqing were committed by non-residents, so facial recognition cameras were seen as a way to combat this.

But critics warn such widespread surveillance violates internationally guaranteed rights to privacy. To meet international privacy standards enshrined in the International Covenant on Civil and Political Rights, both collection and use of biometric data should be limited to people found to be involved in wrongdoing, and not broad populations who have no specific link to crime. Individuals should have the right to know what biometric data the government holds on them. China’s automated facial recognition systems violate those standards.

“These systems are being developed and implemented without meaningful privacy protections against state surveillance. The depth, breadth and intrusiveness of the Chinese government’s mass surveillance on its citizens may be unprecedented in modern history.”

Cities elsewhere may not be too far behind China’s mass surveillance.

media access control address of users’ smartphone devices, a request sent when a device is searching for a wifi connection, to track their travel journeys precisely. It was only after the media raised awareness of the project that TfL widely informed its passengers.

“With the rise of things like facial recognition, that is why we need new legislation that decides what is in the public’s interest and the legal structure within which they can be used. We shouldn’t drift there by accident.”

And part of that is building trust with the community based on good community information, not on Big Brother technology.”

Since then, two more Californian cities, Oakland and Berkeley, have also passed bans on all government use of facial recognition technology. Somerville, Massachusetts, passed a similar law this summer.

Some people support facial recognition on the basis that technology has always driven change and is a force for good if used responsibly and proportionately.

Omanovic argues that live facial recognition fundamentally threatens free societies. “It might start with the monitoring of just a few thousand people but it definitely won’t end there,” says Omanovic. “Authorities need to permanently ban its roll out now before it’s too late.”

“Singapore has plans to install 100,000 facial-recognition cameras on lampposts, Chicago police have asked for 30,000 more, and Moscow intends to have 174,000 by the end of this year.”

If your connection isn't password protected, anyone can access the system.

And even with a password, computer-savvy network users can gain access to another user's data.

Hospitality workers don't have any special legal authority, so they can't physically restrain a customer. Instead, they should call the police if they suspect criminal activity.

Your company's confidentiality policy can educate customers about the amount of privacy they can expect.

If you promise a customer a specific amount of confidentiality and then break that agreement, you've broken your contract and can be sued.

No one can contract to engage in illegal behavior, and if someone is in immediate danger, it's your duty to take steps to protect him.

It also establishes guidelines for employees to follow, and a clear policy can even protect you against lawsuits.

The U.S. Supreme Court has established that hotel customers have a "reasonable expectation of privacy" in hotel rooms.

You can't enter or search a guest's room without her explicit consent, but guests are not entitled to any special privacy

As a business owner, you value the privacy of company secrets and procedures, which is why you expect your employees to maintain some standard of confidentiality

confidentiality in employment is implicit, regardless of whether employees have signed an agreement.

If a member of your staff violates this explicit or implicit agreement, the penalty for breach of confidentiality can be severe and long-lasting.

an employee who signs this type of agreement agrees that a violation of confidentiality is also a violation of the employment contract. The penalty for breach of confidentiality isn’t restricted to employees who have signed confidentiality agreements,

if you own a computer security company and an employee’s laptop is stolen, and that employee didn’t encrypt sensitive data on that computer per company policy, it could constitute a breach of confidentiality.

Healthcare privacy is essential, not only to protect a patient’s right to decide who has access to sensitive information but also to protect doctors and other healthcare professionals from malpractice claims.

Theft is a violation of criminal law that in some instances can be punishable by a stiff fine or imprisonment.

As a business owner, you would report the theft to law enforcement, and the state or federal government would charge your employee with the crime.

Employers will not look favorably on any prospective employees who were terminated due to a confidentiality breach, or convicted of a crime related to that type of violation.

"Our security team can quickly and efficiently respond to incidents and resolve disputes to reduce table stoppages. The result is an enhanced patron experience that builds on our reputation as one of Europe's top gaming destinations."

it is a very active department, setting policies, organizing programs, and delivering training programs to promote guest and employee safety.

Hotel Security report article by Patrick M. Murphy, CPP, director of loss prevention services at Marriott International, Inc., Washington, D.C., who reports on Marriott International’s adoption of Crime Prevention through Environmental Design (CPTED) in its chain of 1,900 owned and managed properties worldwide: CPTED is part of a total security package.

Guestrooms :- These [electronic locking systems] create an environment where keys are automatically changed when a new guest checks in; locks also can be interrogated to determine the last person to enter the room.

protecting the interior, lobby, and guestrooms; exterior and parking area; and the surrounding neighborhood.

Building entrances :- When reviewing a property we look to see that all entrances are inviting, brightly lit with no obstructing shrubbery. At night, side entrances should be restricted by use of card readers so that non - registered guests must pass through the lobby and past the main check - in desk.

Hotel lobbies :- They should be designed to be visually open, with minimal blind spots for front desk employees. Lobbies also should be designed so that persons walking through the front door must pass the front desk to reach the guestroom corridors or elevators.

presence of security or loss prevention officers

Guest amenities :- Marriott designs its new properties with glass doors and walls to allow for maximum witness potential when providing swimming pools, exercise rooms, vending areas, and laundry facilities. Adding house phones in these areas makes it possible for guests to call for help if they feel uncomfortable or threatened by anyone.

Exterior of the property :- CPTED principles call for bright lighting at walkways and entrances. Traffic should be directed to the front of the hotel property to make would - be criminals as visible as possible. Entrances to the hotel grounds should be limited. Landscaping, such as hedges and shrubbery, can also create aesthetically pleasing barriers to promote the desired traffic and pedestrian flow.

Parking :- The preferred lighting is metal halide. High - pressure sodium should be avoided because it casts a harsh yellow light. The optimal parking lot or garage has one entrance and exit with well - marked routes of travel for both cars and pedestrians. Garages need to be as open as possible, encouraging clear lines of sight. Elevators and stairwells that lead from the garage into the hotel should terminate at the lobby level, where a transfer of elevators or a different set of stairs should be required to reach guestroom floors. Other CPTED features in the garage should include CCTV (closed - circuit television) cameras, installation of emergency call boxes, and painting the walls white to increase the luminosity of light fixtures while creating an atmosphere that is appealing to the eye.1

The cost of a human life lost because of negligence or the financial loss due to a fire far outweighs the expense incurred in operating a security department.

Perhaps the most significant [of high - visibility hotel crimes] was the 1974 rape of singer / actress Connie Francis in a Westbury, N.Y. hotel, which resulted in a much publicized trial culminating in a multimillion - dollar verdict against the hotel. The case is still considered the industry’s “wake - up call” in terms of legal liability.

The hotel says the system can aid customers who've reported an item has gone missing inside the hotel

derail potential dangers before they happen by, for instance, uploading a digital image of someone who is banned from the hotel and letting the system send an alert when the person shows up.

the system can find relevent surveillance footage in seconds

bility to recognize repeat customers," the

release says. Moore says that they'll tie in the system with its front-office systems to "flag our Gold Card members in

order to be able to blow them away with service."

Hotel booking systems that take your money upfront are most recommended since they then provide the hotel with a payment card instead of using your own identification.

According to analysis of Shamoon by computer security firm Symantec, the way the virus gets into networks may vary, but once inside it tries to infect every computer in the local area network before erasing files to render PCs useless.

Yet those sources say such protections could not prevent an attack by an insider with high-level access.

insiders were implicated in just 4 percent of cases last year.

The hackers behind the Shamoon attack siphoned off data from a relatively small number of computers, delivering it to a remote server

Because the virus wiped the hard drives, it is difficult for Saudi Aramco to determine exactly what information the hackers obtained.

The Shamoon virus is designed to attack ordinary business computers

. It does not belong to the category of sophisticated cyber warfare tools

Saudi Aramco has said that only office PCs running Microsoft Windows were damaged. Its oil exploration, production, export, sales and database systems all remained intact as they ran on isolated and heavily protected systems.

It is standard industry practice to shield plant operating networks from hackers by running them on separate operating systems that are protected from the Internet.

biometrics involves granting access and identifying a person by his physical traits, a thumbprint or iris scan, for instance.

ing a person by his physical traits, a thumbprint or iris scan, for instance.

With the face recognition capabilities, a hotel, casino, or restaurant can keep track of suspicious customers—or slacking employees—to make sure they don’t cause any trouble.

Prosecutors said the 33-year-old ripped off Microsoft by manufacturing 28,000 counterfeit discs with the company’s Windows operating system on them. He was convicted of conspiracy and copyright infringement, which brought a 15-month prison sentence and a $50,000 fine.