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anonymous

Focus on Safety and Security and Technology Developments Drives the CCTV/Video Surveill... - 0 views

  • security solutions and systems have become vital components in the security plans of building owners and organizations across the globe.
  • Given the consumers appetite for technologically superior, yet cost effective solutions, recent technology developments such as digital CCTV, IP based video surveillance, wireless cameras, integrated storage abilities, superior resolution cameras, infrared cameras with night vision, sophisticated image processing and identification capabilities, remote-monitoring, CCTV video analysis software, among others, have been well received in the marketplace.
  • Demand is increasing for new technologies that allow ideal picture and video quality, and enable easy storage and transmission of recorded data.
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  • Latest technologies in IP cameras and Network video recorders (NVRs) that enable live streaming of surveillance data are also finding increased adoption.
  • With superior integration technologies, synchronizing web-based solutions with smart phones will make video surveillance cheaper and more useful
  • For instance, aggressive research is being conducted to create a gait DNA profile of person captured in the video feed.
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    Recently, CCTV/Video Surveillance has had several technologically developments. Security concerns in public places are driving a demand for CCTC/Video surveillance. New software will help CCTV/Video Surveillance monitor and analyze information. The US is the largest regional market for this technology.CCTV Recorders are the fastest growing product segment. I think its a great idea to build upon and make existing technology better especially since it is used across the world.
angelamenoher

New Age CCTV Systems, Now With Brains - The Shout, Hotel News, Liquor News, Bar Club ... - 0 views

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    Security and POS wrapped up in one tight little bow. Vectron has came out with a new cctv system that integrates to the hotel or bars POS system. Now the security system time stamps all images linked up to transactions. GM's can set up alerts to be sent to their mobiles or emails. Why is this important? Incidents like employee theft, fraudulent credit card use, guest intoxication, credit card disputes and underage service can all be tracked, imaged and time stamped to serve as evidence. This can help in insurance claims, police reports, reporting credit card fraud or dismissal of employees. There are many times where customers dispute there bills after they have received services in Miami and linking the POS to the security system would be a tool in fighting for payments deserved. Too bad this is a Australian Device and not in America.
Diana Sardina

Hotel security demands more investment in latest integrated systems | Security News - S... - 0 views

  • The contribution to profit, or the perceived lack of it, is one of the major reasons why security is often seen almost as an afterthought by hoteliers
  • Because security is not profitable, investors and hotel operators are reluctant to invest in safety and security
    • Diana Sardina
       
      The security department is a non revenue department and therefore hoteliers prioriotize technology investment into departments that bring money to the company.
  • active security components", include video surveillance (CCTV), access control, intrusion detection systems and X-ray machines at the hotel's main entrances
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  • , evacuation, fire extinguishing and danger management processes
  • Security cameras in the hotel lobby, coded access cards - that's it
    • Diana Sardina
       
      Hoteliers are aware of the continuous threat we live in, but they prefer to ignore it since the cost of installing advanced technologies to prevent it is too high.
  • hard" security systems, which can help avert or manage serious threats such as terrorist attacks.
  • investors or owners of a hotel property often ignore these chain-specific security standards for cost reasons and provide budgets that cover only the minimum required by law.
  • between different types of "passive" security
  • hotels is very simplistic: security cameras in the lobby or other public areas and coded access control cards for elevators and rooms
  • We have highly sophisticated danger management systems today, particularly at airports, elements of which could be implemented in large hotels or connected to professional expert systems via remote security service centres
  • Outside of "classic trouble spots" such as the Middle East, people have a false sense of security.
    • Diana Sardina
       
      In the United States we have forgotten about 911 and we think that as long as we are here and not in the middle east we are "safe".
  • However, the vast majority of hotel operators are reluctant to make additional voluntary investments. Even insurance companies have not really taken up the opportunities presented
    • Diana Sardina
       
      I would have thought that insurance companies will force hotels to be more proactive in security measures. But reading this article makes me realize that we are very vulnerable.
  • The effective interlink between security equipment and security processes to protect persons and assets in real time is the main issue.
  • Hotels may be concerned about the costs of higher-level security systems but criminal activity could cost a hotel its reputation and not to mention, a person his or her life
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    This articles is an eye opener on how lightly we take hotel security. There are several new technologies designed to prevent security issues and we do not consider them, simply because they are too expensive and we feel a false sense of security since our country is not located in the middle east. The reality is that deep inside we all remember 911 and we see news every day of how much hate some people have againts us. Security should be taken much more seriously.
hui wang

Ensuring best practice in hotel security management - End User | IFSEC Global - 0 views

  • Hotel Security Management
  • ‘Hotel Watch’ scheme
  • “Provincial hotels generally have poor or average security precautions in place,” suggests Fairweather. “Usually, I’d only rate them at around four or five out of ten unless they employ a security professional.”
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  • Basic security requirements
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    This article is about the Hotel Security Management which including membership comprises of large, five-star hotels across the UK. This club is for the information exchanges for the hotel security establish. Hotel security managers in Glasgow, for example, have operated a 'Hotel Watch' scheme since 1992. Here, managers and security staff use e-mails and faxes to alert fellow scheme members about specific incidents that have happened or been prevented on their premises. And the hotel security grated level is different depends on the how develop and promotion for the country or area. Especially, "Provincial hotels generally have poor or average security precautions in place," according to Fairweather. "Usually, I'd only rate them at around four or five out of ten unless they employ a security professional." What is more, recommendations for basic hotel security would include the installation of bespoke CCTV systems, access control and perimeter security, electronic keys for bedrooms and storage areas designed to protect cash and valuables belonging to members of staff and residents.
Chi Zhang

Hotel Motel Security, Advice for Travelers, security consultant, Chris McGoey, hotel, m... - 0 views

  • Upper floors are safer from crime, but worse for fire rescue. Emergency rescue is best below the fifth floor.
  • In a high-rise building, rooms above the fifth-floor are usually safer from crime than those below because of lesser accessibility and ease of escape.
  • The room door should have a wide-angle peephole so you can view who is at the door before opening.
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  • Doors should be self-closing and self-locking. Room doors should have a deadbolt lock with at least a one-inch throw bolt.
  • Do not open your door to someone who knocks unannounced.
  • Put the Do-Not-Disturb sign on the doorknob even when you are away, this deters room burglars (it may affect housekeeping service, however).
  • When you find a suitable hotel that meets your safety standards and will cater to your security needs try to stick with it or with the same hotel chain.
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    Most hotels can be entered without any restrictions. When traveling on business or pleasure, your hotel guest should feel safe and relaxed while they stay in your hotel. The hotel has to offer custom hotel security officers and patrol services, according to the location, image, and clientele of the hotel. Most international hotels have spent a considerable sum to ensure your safety and security. Fire safety equipment, CCTVs, and security patrols are often part of the hotel's security plan. Regardless of the level of security provided by the hotel, you need to become familiar with certain aspects of the security profile of the hotel. This will take on increased significance when you may be forced to stay at the only hotel at a particular location.
Chang Ren

Five tech tips to prevent employee theft | Hotel Management - 0 views

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    this article talks about five tech tips that help to prevent employee theft. for problem 1 taking money from the register, CCTV can help, but internet protocol cameras can bring more convenience and new features. For copying the company's digital asset, using cloud-based security services, company can monitor where its information has been removed. For stealing customer data, encrypting customer data can be vital in dealing with this problem. For pilfering products, RFID readers can help detect either up to 40 feet way or up to 300 feet away. For cheating on time sheets, biometric identification systems keep employees accountable for their time on the job and prevent "buddy punching," the practice of having colleagues clock their peers in and out.
angelamenoher

Minority report: Era of total surveillance zooms-in on US? - RT - 0 views

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    Now this article is about Big Brother and total surveillance. The CIA has laid claims that they would be able to tap into almost all of our daily used devices including our dishwashers. Why I don't know but it is unnerving that they would even bother to see if I separated my darks from my lights. In essence The CIA and the NSA will be able to gain access and control of all devices that are linked to the internet.  The article also reports that anyone who has been arrested in NYC is only released from custody with an iris scan. Probably because of the increased presences of CCTV and facial recognition but they are keeping mum on their reasons.  Oh and for all you email users oh wait that is all of us, the NSA is working on de-encrypting all messages to read, analyze and store. 
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    This addresses several privacy concerns. I agree, why should devices like dishwashers and refrigerators be monitored? Are they concerned with how much water is being used?
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    I'm not sure but that would be a good guess or perhaps they can bug it for sound?
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    I'm going to go with the benefit of the doubt and say no to the bugging on the machines. In terms of water conservation the government can monitor individual meter readings from companies through water bills, so that throws out that theory as well. I am still pondering the reasons.
yessica henriquez

Hotel Security Demands More Investment In Latest Integrated Systems - 0 views

  • However, most hotel chains and investors have little interest in anything more. Highly intelligent security systems that give staff electronic instructions and control all relevant building automation systems in an emergency, such as turning off the air conditioning systems, opening fire doors, opening smoke extraction vents for smoke-free stairwells, activating emergency lighting, activating CCTV systems for locating the sources of danger, individual and logged evacuation announcements, detailed information for rescue services on action already taken etc., are rejected for cost reasons - even in VIP hotels
    • Grant Beck
       
      This reminds me of all the discussions in class about smart rooms.
  • contribution to profit, or the perceived lack of it,
  • Because security is not profitable, investors and hotel operators are reluctant to invest in safety and security
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  • serious security breach can significantly damage a hotel operator's brand name
  • only asset owned by many hotel operators today is their brand
  • people have a false sense of security.
  • Hotels may be concerned about the costs of higher-level security systems but criminal activity could cost a hotel its reputation and not to mention, a person his or her life.
  • Any reductions in policy premiums are based only on passive systems and do not reward commitment to active systems
  • such systems can dramatically reduce the financial repercussions of a claim following a serious incident.
  • even though
  • Interest in security has always been event-driven.
  • Hotels may be concerned about the costs of higher-level security systems but
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    Hoteliers don't give security a high enough priority Security is not as high on the hotel agenda as it should be according to Michael Hartmann, Senior Vice President for Hospitality Solutions with Siemens Building Technologies . Here he looks at the reluctance to invest in the latest security systems, the different levels of security typically employed and the benefits of an integrated approach.
Yue Li (3011472)

Keeping Guests Safe: Hospitality, Political Unrest and Terrorism - HFTP Connect - 0 views

  • Installing bullet proof glass in secure areas, lower level windows, and in some cases, hotel shuttles. Installing riot shutters in areas where civil and political demonstrations occur, or are likely to occur. Installing reinforced doors. Building panic rooms or highly secure suites for high risk guests, such as politicians and celebrities.
  • Adding additional wiring for back up phone
  • systems and having satellite communications available. Hiring only law enforcement trained guards and engaging government
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  • response systems. Using Explosive Detection Animals to monitor public areas, sleeping floor hallways, etc. Building secure mailrooms with small X-ray machines Adding access control systems and next generation CCTV to monitor “back of the house areas.”  In some cases, these feature motion controls, facial recognition and more. Increasing the amount of staff training to respond to suspicious situations and guest concerns. Installing crash rated fencing and pop up barriers.
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    Because of the global terrorism and political unrest, hospitality as a vulnerable target must take action to prevent terrorism. One big problem is how to keep customers and employees safe without ruin customer's experience. This is said because customers in the United States pay less attention to security while enjoying their vacation. Therefore, it is the responsibility of the hospitality industry to make sure that their customers are safe. There is a couple of ways to protect customers under terrorism. For example, using biometric technology to recognize and monitor suspicious person. Using explosive detection animals to monitor public areas, and installing crash rated fencing and pop up barriers, etc.
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    Yes, I like this article very much. It would certainly protect guest from not only hurricanes but thrown objects, or any other intruder coming through the window. The problem is statiscally speaking, most break inns occur through the front door or forced entry..
Panpan Xie

Technology Could Help Enhance Security At Hotels | By Suresh John - 0 views

  • In a day and age of increasing insecurities, it is time that we take proactive measures to protect our guests, our own selves, our industry and our world. Technology comes to the rescue, yet again.
  • There are simple ways in which each one of us can ensure that our surroundings are secure.
  • Upon entry into the property, it is vital that a guest’s baggage is scanned and the baggage count is added to his data for cross verification during the check-out,
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  • Guest history modules
  • a special report
  • The House Keeping module
  • CCTV surveillance
  • The next step would be to have a stringent recruitment procedure in place.
  • In addition, all employees must be allowed access only into their areas of work.
  • an online central passport and ID card verification mechanism must be introduced,
  • A communication engine can be further used to send out pre-defined messages,
  • simple technology put to effective use,
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    Terrorism attacks on international hotels have turned the industry's focus on security issues. No doubt about it, both government and hospitality entrepreneur pay more attentions on security after September 11, 2001. It is important for hotels enhance security by using technology. Hotels use Vehicle Management System to tab all vehicles entering the property. This VMS also can be tagged with the guest information, drivers' information and vehicle number. Hotel should use the guest history modules to store the information about every guest especially for those 'first time guest'. The information includes the copy of passport detail of the international guests, guests' flight detail, an emergency contact number and copy of photo registration cards. The house keeping module makes report of Sleep-out guest. This system can share the occupancy reports and nationality wise occupancy report automatically with local police. Also the incoming call can be tracked. Hotel should have a stringent recruitment procedure in place. Hotel can use biometric access to restrict employees only allowed access their working place. The gate-pass system, vehicle management system and biometric access control system ensure only authorized staff and vehicles are allowed into the property. The online central passport and ID card verification mechanism can automatically verify the document against data available with the security agencies. The communication engine can send message to stuff, supervisors, in house guests and authorized external security bodies about the emergency like suspicious guest, fake passport and so on. Effective use these technology can save the hotels from the worse that can happened.
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    Hospitality industry was affected by terror attacks. This article pointed out how new technology increased security in a property. For instance, having an able Vehicle Management System can keep a tab on all vehicles entering the property. This can also be tagged with your Guest History data, enabling tagging of vehicles with in-house guests. The Vehicle Management systems also have room for adding Driver and Vehicle number details to the database. Upon entry into the property, it is vital that a guest's baggage is scanned and the baggage count is added to his data for cross verification during the check-out, in order to ensure that no undesired material is left behind. Guest history modules in a property management system would also prompt for extra information to be noted for a first-time guest. On check-in, a photo registration card must be printed and handed over to the guest. The photo can be stored in the database and also compared with the central list of criminals / suspects identified by the authorities through an online module that should be made available to all the hotels by the central bodies. a biometric access control can be interfaced with the property management system, restricting a front office executive from entering into the Kitchen area. Also, only authorized supplier staff and vehicles must be allowed into the property.
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    This article gives us some tips on how technology could help enhance security at hotels. By summary the article, we can find out that the technology can help enhance security at hotels in maintaining copy of passport or ID card of all guests, noting an emergency contact number always, storing data at an off-site location for easy access in case of mishap, installing a biometric access control system for in-house and supplier staff, scanning baggage and maintaining baggage count of each guest and cross-verify on check-out, and monitoring sleep-out guest report closely. By using these simple technology, hotels can save a lot, and make hotels secure.
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    The hospitality industry is hassled by the terror attacks at luxury properties, so it is important to use technology to protect the guests. A Vehicle Management System can be used to keep watch on all vehicles entering the property. The property management system is used from check-in to check out to verify the baggage and guests. A stringent recruitment such as biometric access can prevent unauthorized staff or guests step into the specific area. Also, there is an online central passport and ID card verification can verify the guests' identification and give an alert on a fake ID or passport. All these measures can help to prevent worst things from happening.
lvela051

Safety Security and Loss Prevention During Hospitality Emergencies - Disaster Recovery ... - 0 views

  • Emergency preparedness should be a major part of the hospitality managers’ duties; they must work side by side with other tourism organizations to be prepared well to assist and save the lives of the tourist before, during and after the catastrophic events, and should adopt an updated effective emergency plan.
  • Safety and security are classified as the most important factors in the hospitality industry. Pizam et al., (1997) argued that safety and security are the most important factors to the tourist, and the first in mind when planning to travel.
  • The effective usage of safety surveillance such as closed circuit television (CCTV), electric emergency generators, body guards, fire extinguishers, fire sprinklers, emergency lights will maintain the security procedures adopted by the hotels to ensure their guests' safety, and updated emergency plans to confirm the emergency preparedness and effective planning to overcome the potential risks.
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  • Furthermore, it is important to consider the proper dress for the security staff to be in line with the hospitality management philosophy.
  • Safety is a term which relates to protecting guests and staff within the hotel from the potential hazards, injury, and death by dealing with dangerous materials and different kinds of accidents. In contrast, security regards the protection of property from criminal accidents and terrorist activities.
    • lvela051
       
      Main goal with safety.
  • Providing the highest levels of safety standards and security ensures good marketing for the hotels by preventing an accident before it becomes a major issue causing loss of life and property.
  • effective information system and being well prepared for emergencies could prevent or minimize loss for the hotels.
    • lvela051
       
      Preparedness helps to know the situation better.
  • four-phase model to plan for the crisis and to deal with the emergencies; this model proposed reduction, readiness, response, and recovery phases to deal with the crisis.
  • Many practitioners imply that regarding the technology evolution in the last decade, Information Technology has become a fundamental part of the hospitality industry,
    • lvela051
       
      The use of technology is becoming a part of how to prevent the problem.
  • the importance of an updated emergency plan
    • lvela051
       
      things change over time, its important to continuously update the plan.
  • The hospitality industry is one of the most vulnerable industries to crises.
  • is vulnerable to both internal and external emergencies.
    • lvela051
       
      Need plan for both to be prepared.
  • updated regularly, and a direct communication system should be employed to respond to and overcome the crisis.
  • The importance of continuous emergency training for the employees is also emphasized.
  • ole of the media, information, and the social media should be reviewed and evaluated continuously
    • lvela051
       
      With the use of technology becoming a bigger factor, its important to have someone assigned to handle the media.
  • causing negative impacts not only for the hospitality players, but also for the tourists and the local community.
    • lvela051
       
      It affects more than just the establishment.
  • biometric technologies could ensure the hotel security and increase the effectiveness of hotel information systems. This will reduce the costs, improve management of the employee and guest activities, and improve the ability to recognize the criminal activities.
  • Preparedness and an updated emergency plan with managers' awareness will help the hospitality industry to provide the necessary resources, as well as effective training to avoid or minimize risks. Safety surveillance and security systems are very important to save guests' lives and hospitality properties. These factors can also be used as a marketing tool for guests and meeting planners. Finally, it's very important to understand the crisis emergency frameworks to mitigate effects and be well prepared before the crisis strike, and furthermore, to minimize losses during evacuation when the disaster happens.
    • lvela051
       
      What can be done.
  • susceptible to epidemics movements,
    • lvela051
       
      Word of mouth is a big marketing tool that can either hurt of help an industry.
  • Hotels should issue a check-list concerning a hotel’s vulnerability to emergencies caused by natural disasters (hurricanes, earthquakes, tsunamis) or man-made crises (terrorist attacks, explosions, fires, spill, food poisoning).
  • This will transmit a positive image: hospitality may gain a lot by using its safety and security as a marketing tool to attract more tourists to the destination.
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    This article was very interesting and it was about how safety security is very important to the hospitality industry. This article also explained how a study shows the safety and security systems work in the hospitality industry. They also said that it is very important to update the emergency plan because you never know when something going to happen in the hotel and you always have to be ready for anything. This study just showed how an effective information system could prevent and being well prepared can definitely help prevent any emergency.
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    The article is a study that was conducted in regards to the security management within a hotel and how an effective security system can help in preventing accidents or emergencies from occuring. The main priority of a hotel or any establishment, besides the service provided, is having an effective emergency plan set in place to be able to respond and overcome a crisis. International hospitality being a focus over the recent years, has suffered crises, risks, and disasters causing negative impacts on tourism and the community. Hotels should "issue a check-list concerning a hotel's vulnerability to emergencies caused by natural disasters (hurricanes, earthquakes, tsunamis) or man-made crises (terrorist attacks, explosions, fires, spill, food poisoning)." Another part of the plan is to focus on the loss prevention aspect of a hotel by implementing information technology to secure or improve security. On technology mentioned was biometric to increase the hotel information system and also to help reduce cost and improve the way we recognize criminal activities. With the hospitality industry being one of the most vulnerable industries to crimes and disasters, it is important to recognize, improve and update the plans set into place to ensure accurate information. While it's impossible to say that these preventions are going to stop these problems from happening, it can help other learn about the proper steps to handling these situations. I personally think that as much as employers suggest different way, it's the job of the loss prevention team in every industry to construct a plan that address as many issues and conduct trainings that would help to prepare us for these occasions. Trainings are going to be the best way to properly analyze a problem and improve on the emergency plan set.
kteme001

I.T and E Commerce of Hospitality Industry - The WritePass Journal : The WritePass Journal - 0 views

  • There is a great demand for information from customers and hospitality service provider so hotel industry stared adopting computer based IT facilities to enhance its operational efficiency, control and reduce costs, and improve service quality
  • A new Internet-based procurement system which is considered flexible and user friendly has been implemented by IHG group. 
  • Problems with Micros 1)       When the systems crashes down then the checks has to be manually posted which is like duplication of work and time, there are even discrepancies sometimes and in that the company loses the revenue. 2)      If there is a crash, it needs to be done by the help of a main server computer. But if the problem prevails there is a need to contact the vendor for his service. 3)      The micros system sometimes get frozen which affect the overall performance of the server and the team.
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  • One of the key elements of this research involves the “user friendliness” of the system.
  • Technologies used at Marriott Hotel Company website Point Of Sale-Micros Property Management System-Opera Central Reservation System-Marsha SAP for accounting and Payroll Fire Panel Door locks CCTV Blue Cube -Time Clock (Employee attendance) Cetral Reservation System
  • Professionals want the latest technology at their fingertips, from fax machines to Internet services
  • The new system has enabled the IHG group for excellent quality control.  In this respect, IHG claims that they are able to obtain high quality products at low costs via the Internet.
  • Marriott’s early commitment to high-performance processing, scalable storage and business continuity made the transition to an integrated reservations/Web solution error-free.
  • Now is the time for hospitality companies to take advantage of the opportunities available in creating a new value added customized online travel shopping experience for customers.
  • This travel bot will create a custom experience that suits the particular customer needs offering a range of services including hotel rooms, restaurant tables, airline seats, and rental cars.
  • However, there is still much room for improvement in speed, reliability, and adaptation to new technologies
  • If data is managed properly, the technology can assist hoteliers and restaurateurs in projecting the lifetime value of guests, creating increased loyalty, resulting in an increase in market share. 
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    This article helps us to better understand the information systems being utilized, why they are important and what difficulties they bring about. In the Hospitality Industry, customer service is put at the top of the list of must haves. With customer service comes knowing information about your customer and without Information Technology services put in place, these expectations will never be met. Having a computer based IT is crucial because it allows the employees to work more proficiently which in turn creates a better experience for the guest. Multiple hospitality leaders have been applying fully Internet based technological systems within their organizations. IHG group has implemented an easy to use system so it is simple for every position within the hotel. For a company like IHG with over 500 hotels, it was imperative they eliminated the manual system to provide better quality control. Because of this system they can get better quality products at lower costs. Although this new system is much more user friendly, the overall cost involved is still not confirmed but this system is still predicted to have positive impacts long term. For example at Marriott Hotels, they use a company website, POS Micros, Property Management System and Central reservation system just to name a few. On top of stellar service and quick/ easy information submissions, guests are looking to have the best technology at their disposal to use. Things like computers with full internet access, printers and fax machines to make sure they can still be functional while displaced. An advanced system called MARSHA is being used as a reservation system and stores the rewards system information for Marriot guests. Micros-Opera is a popular property based system provider and has become common within the hotel industry. Vendors usually use this since it gives them the ability to connect to other vendor's applications. MICROS 9700 HMS is the most popularly used point of sale system. There are some
olindacatillon

Biohotels and printable burgers: How travel will look 100 years from now - 0 views

  • “By 2040, our own ACI World’s Smart Security Vision program combines off-airport processing, CCTV predictive and behavioral analysis, biometrics, stand-off detection, walk-through screening gateway, automated algorithms and even expert human alarm resolution for a multifaceted approach.”
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    This article describes what hospitality could look like in one year, ten years, and even a hundred years from now. From Bio hotels that think for themselves to flying taxis and lunar bases. The future cuisine may consist of printable burgers and anti-jet lag menus..
djohn304

Importance of a Security Department in Hotel Front Office Management Tutorial 10 Octobe... - 0 views

  • The front office is a hotel’s communication center; it is the vital link between the hotel management and the guest.
  • The security department staff must react with speed and efficiency to serve the guest.
  • The security department is often regarded as a passive department, reacting only when called on.
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  • it is a very active department, setting policies, organizing programs, and delivering training programs to promote guest and employee safety.
  • Hotel Security report article by Patrick M. Murphy, CPP, director of loss prevention services at Marriott International, Inc., Washington, D.C., who reports on Marriott International’s adoption of Crime Prevention through Environmental Design (CPTED) in its chain of 1,900 owned and managed properties worldwide: CPTED is part of a total security package.
  • Guestrooms :- These [electronic locking systems] create an environment where keys are automatically changed when a new guest checks in; locks also can be interrogated to determine the last person to enter the room.
  • protecting the interior, lobby, and guestrooms; exterior and parking area; and the surrounding neighborhood.
  • Building entrances :- When reviewing a property we look to see that all entrances are inviting, brightly lit with no obstructing shrubbery. At night, side entrances should be restricted by use of card readers so that non - registered guests must pass through the lobby and past the main check - in desk.
  • Hotel lobbies :- They should be designed to be visually open, with minimal blind spots for front desk employees. Lobbies also should be designed so that persons walking through the front door must pass the front desk to reach the guestroom corridors or elevators.
  • presence of security or loss prevention officers
  • Guest amenities :- Marriott designs its new properties with glass doors and walls to allow for maximum witness potential when providing swimming pools, exercise rooms, vending areas, and laundry facilities. Adding house phones in these areas makes it possible for guests to call for help if they feel uncomfortable or threatened by anyone.
  • Exterior of the property :- CPTED principles call for bright lighting at walkways and entrances. Traffic should be directed to the front of the hotel property to make would - be criminals as visible as possible. Entrances to the hotel grounds should be limited. Landscaping, such as hedges and shrubbery, can also create aesthetically pleasing barriers to promote the desired traffic and pedestrian flow.
  • Parking :- The preferred lighting is metal halide. High - pressure sodium should be avoided because it casts a harsh yellow light. The optimal parking lot or garage has one entrance and exit with well - marked routes of travel for both cars and pedestrians. Garages need to be as open as possible, encouraging clear lines of sight. Elevators and stairwells that lead from the garage into the hotel should terminate at the lobby level, where a transfer of elevators or a different set of stairs should be required to reach guestroom floors. Other CPTED features in the garage should include CCTV (closed - circuit television) cameras, installation of emergency call boxes, and painting the walls white to increase the luminosity of light fixtures while creating an atmosphere that is appealing to the eye.1
  • The cost of a human life lost because of negligence or the financial loss due to a fire far outweighs the expense incurred in operating a security department.
  • Perhaps the most significant [of high - visibility hotel crimes] was the 1974 rape of singer / actress Connie Francis in a Westbury, N.Y. hotel, which resulted in a much publicized trial culminating in a multimillion - dollar verdict against the hotel. The case is still considered the industry’s “wake - up call” in terms of legal liability.
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    This article gives the general basis of why it is important to have a security department for your front office. The front office is the communication center for the hotel. Therefore it is an area that breeds a healthy amount of human interaction for which you must have a secure, safe plan in the event of an emergency. In my opinion, I agree that front office associates deal with a lot of people on their job and having the appropriate knowledge for the appropriate situation is important.
armanyleblanc767

5 Common Hospitality Security Issues | ROAR - 0 views

  • Unauthorized visitors pose a threat to hospitality security because they’re hard to track and because their intentions can be unclear
  • According to a study published in the Harvard Business Review, up to 90% of women and 70% of men working in the restaurant industry had experienced some form of sexual harassment.
  • A lot of people working in the sector simply don’t feel secure, especially when they’re required to work alone or in isolated areas.
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  • Small businesses are often at increased risk, with around 36% of attacks aimed at enterprises with fewer than 250 employees.
  • Promoting credit card sales over cash transactions Carrying out background checks on prospective staff Reducing employee turnover Installing CCTV monitoring systems
  • One solution to improving employee safety and boosting security in the hospitality industry is a wearable panic button system.
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    This article includes 5 security risks (including technology related and not) common in the hospitality industry, as well as some specific examples and ways to avoid those issues. It was written in July of 2022 and as a result is likely relevant today. Although not all of the security issues are technology related, I posted this article because I believe that all of them can at least be addressed by incorporating technology. For example, unauthorized visitors can be addressed through increased camera and scanning technology to identify visitors that may have poor intentions entering the premises.
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    5 Common Security Issues in the Hospitality Industry
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