FrontDesk Upsell, which is part of the Nor1 platform, prompts front desk
personnel with a sales script and a personalized offer through the hotel’s
property management system (PMS) when a guest checks in. This scripted approach
takes some of the guesswork out of the upselling equation and gives the staff
more confidence when offering an upgrade.“For front desk personnel, this
isn’t like a hard sell—it’s not like a used car salesman,” Buckhiester says.
“This is about providing options. Those options may or may not be of interest to
a guest, but in many cases they are.