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noreen1

The Property Management Puzzle | Top Stories | | Hospitality Magazine (HT) - 0 views

hospitalitytechnology.edgl.com/...roperty-Management-Puzzle87632

shared by noreen1 on 07 Feb 15 - No Cached
  • The company is in prototype on a social media integration project that would, among other things, let guests book a room through Facebook and then send a confirmation text to their mobile device.
  • The company is in prototype on a social media integration project that would, among other things, let guests book a room through Facebook and then send a confirmation text to their mobile device.
  • “If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • ...70 more annotations...
  • Over the long-term, the result is the same: a massive, impending re-architecting of how properties are managed.
  • . “If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • . “If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • “If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • “If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • “If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • “If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • “If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • The company is in prototype on a social media integration project that would, among other things, let guests book a room through Facebook and then send a confirmation text to their mobile device.
  • Over the long-term, the result is the same: a massive, impending re-architecting of how properties are managed.
  • “If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • “If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • “If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • “If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • “If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • “If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • Over the long-term, the result is the same: a massive, impending re-architecting of how properties are managed.
  • “If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • “If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • “If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • “If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • The company is in prototype on a social media integration project that would, among other things, let guests book a room through Facebook and then send a confirmation text to their mobile device.
  • The company is in prototype on a social media integration project that would, among other things, let guests book a room through Facebook and then send a confirmation text to their mobile device.
  • The company is in prototype on a social media integration project that would, among other things, let guests book a room through Facebook and then send a confirmation text to their mobile device.
  • What’s still not clear is the extent to which social media can and should be integrated into formal property systems, so that user-generated content can be stored, mined, analyzed and tracked.
  • What’s still not clear is the extent to which social media can and should be integrated into formal property systems, so that user-generated content can be stored, mined, analyzed and tracked.
  • “One of the promises of the cloud is that it becomes easier to integrate, so you can go more best-of-breed in your solution choice, but you still have issues with data structure and architecture.”
  • What’s still not clear is the extent to which social media can and should be integrated into formal property systems, so that user-generated content can be stored, mined, analyzed and tracked.
  • What’s still not clear is the extent to which social media can and should be integrated into formal property systems, so that user-generated content can be stored, mined, analyzed and tracked.
  • “One of the promises of the cloud is that it becomes easier to integrate, so you can go more best-of-breed in your solution choice, but you still have issues with data structure and architecture.”
  • “One of the promises of the cloud is that it becomes easier to integrate, so you can go more best-of-breed in your solution choice, but you still have issues with data structure and architecture.”
  • If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • cloud.”
  • “We’re an hour and a half from a major metropolitan area. There are enough providers selling the bandwidth we’d need for redundancy in a true web-based cloud environment,” says Nickelson, whose 2,000 acre property is located in North Carolina’s rural heartland. “If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • “We’re an hour and a half from a major metropolitan area. There are enough providers selling the bandwidth we’d need for redundancy in a true web-based cloud environment,” says Nickelson, whose 2,000 acre property is located in North Carolina’s rural heartland. “If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • “We’re an hour and a half from a major metropolitan area. There are enough providers selling the bandwidth we’d need for redundancy in a true web-based cloud environment,” says Nickelson, whose 2,000 acre property is located in North Carolina’s rural heartland. “If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • “We’re an hour and a half from a major metropolitan area. There are enough providers selling the bandwidth we’d need for redundancy in a true web-based cloud environment,” says Nickelson, whose 2,000 acre property is located in North Carolina’s rural heartland. “If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • “We’re an hour and a half from a major metropolitan area. There are enough providers selling the bandwidth we’d need for redundancy in a true web-based cloud environment,” says Nickelson, whose 2,000 acre property is located in North Carolina’s rural heartland. “If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • “We’re an hour and a half from a major metropolitan area. There are enough providers selling the bandwidth we’d need for redundancy in a true web-based cloud environment,” says Nickelson, whose 2,000 acre property is located in North Carolina’s rural heartland. “If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • “We’re an hour and a half from a major metropolitan area. There are enough providers selling the bandwidth we’d need for redundancy in a true web-based cloud environment,” says Nickelson, whose 2,000 acre property is located in North Carolina’s rural heartland. “If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • “We’re an hour and a half from a major metropolitan area. There are enough providers selling the bandwidth we’d need for redundancy in a true web-based cloud environment,” says Nickelson, whose 2,000 acre property is located in North Carolina’s rural heartland. “If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • “We’re an hour and a half from a major metropolitan area. There are enough providers selling the bandwidth we’d need for redundancy in a true web-based cloud environment,” says Nickelson, whose 2,000 acre property is located in North Carolina’s rural heartland. “If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • “We’re an hour and a half from a major metropolitan area. There are enough providers selling the bandwidth we’d need for redundancy in a true web-based cloud environment,” says Nickelson, whose 2,000 acre property is located in North Carolina’s rural heartland. “If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • “We’re an hour and a half from a major metropolitan area. There are enough providers selling the bandwidth we’d need for redundancy in a true web-based cloud environment,” says Nickelson, whose 2,000 acre property is located in North Carolina’s rural heartland. “If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • “We’re an hour and a half from a major metropolitan area. There are enough providers selling the bandwidth we’d need for redundancy in a true web-based cloud environment,” says Nickelson, whose 2,000 acre property is located in North Carolina’s rural heartland. “If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • The industry is also mid-stream in a massive replacement cycle, with 40% planning to upgrade their PMS by the end of next year.
  • Over the long-term, the result is the same: a massive, impending re-architecting of how properties are managed.
  • Over the long-term, the result is the same: a massive, impending re-architecting of how properties are managed.
  • Over the long-term, the result is the same: a massive, impending re-architecting of how properties are managed.
  • next year.
  • next year.
  • “We’re an hour and a half from a major metropolitan area. There are enough providers selling the bandwidth we’d need for redundancy in a true web-based cloud environment,” says Nickelson, whose 2,000 acre property is located in North Carolina’s rural heartland. “If I look at it from a city hotel perspective, absolutely; there’d be no downfall to cloud.”
  • The industry is also mid-stream in a massive replacement cycle, with 40% planning to upgrade their PMS by the end of next year.
  • The industry is also mid-stream in a massive replacement cycle, with 40% planning to upgrade their PMS by the end of next year.
  • The industry is also mid-stream in a massive replacement cycle, with 40% planning to upgrade their PMS by the end of next year.
  • Over the long-term, the result is the same: a massive, impending re-architecting of how properties are managed.
  • The industry is also mid-stream in a massive replacement cycle, with 40% planning to upgrade their PMS by the end of next year.
  • The industry is also mid-stream in a massive replacement cycle, with 40% planning to upgrade their PMS by the end of next year.
  • The industry is also mid-stream in a massive replacement cycle, with 40% planning to upgrade their PMS by the end of next year.
  • The industry is also mid-stream in a massive replacement cycle, with 40% planning to upgrade their PMS by the end of next year.
  • The industry is also mid-stream in a massive replacement cycle, with 40% planning to upgrade their PMS by the end of next year.
  • Hotel management systems are shifting from on-property to cloud-based, from tethered to mobile, from data-heavy to insight-rich.
  • A significant chunk of hotel IT budgets -- 19% -- is spent on property management systems (PMS)
  • Some are ready to embrace cloud-based solutions; others want to expand their mobile capabilities; and others are excited about the possibilities rich data can provide in personalizing the guest experience
  • I think it’s really about the ability of the PMS to grow with the changing need. What we need today isn’t what we needed just two years ago
  • Both Nickelson and Yelley are experiencing different symptoms stemming from the same challenge: better integration between systems.
  • Every vendor and most of the hoteliers HT spoke to predicted that property management systems would eventually migrate to the cloud.
  • “We’re an hour and a half from a major metropolitan area. There are enough providers selling the bandwidth we’d need for redundancy in a true web-based cloud environment,”
  • “Just because they’re in the cloud doesn’t make it easier to integrate,
  • I agree, from a PMS standpoint, that I want to know everything about a guest when they show up at the front desk. I should be able to see that you’ve stayed with me, and if you posted about our hotel in our social space, and if it was a complaint.
  • noreen1 on 07 Feb 15
     
    Hoteliers are expecting a lot more out of their PMS's such as data acquisition, integration with other systems, mobile capabilities, and social media. This article describes some of the different directions hoteliers are taking based on their specific focus and desired results. Some of the advantages and disadvantages of cloud based PMS's are discussed such as mobility, internet connection redundancy for rural vs. urban areas, and multiple system integration. The increasing role of social media is also explored and the degree to which it should be utilized by the hospitality industry. There are many possibilities including using social media posts to mine guest reviews, as well as the ability to book your hotel on Facebook and receive a confirmation via text. I apologize for the diminishing hi-lighting towards the end, my tool bar is having some issues!
Prince Wayne

Bandwidth Management - 1 views

vnweb.hwwilsonweb.com.ezproxy.fiu.edu/...BXT3HYR3BLRQA3DIOSFF4ADUNGIIV0

shared by Prince Wayne on 29 Jan 12 - No Cached
  • Prince Wayne on 29 Jan 12
     
    The demands from guest on updated technology in the hotels are higher than ever before. In order for hotels to keep up with those demands, the hoteliers have to think ahead. The speed (bandwidth) of the internet is very important for the guest. The hotels that provide the guest with the best technology will stay on top. Today, hotels can increase its bandwidth at a very reasonable price without busting its company budget. The answer to that is cloud competing and bandwidth management. Bandwidth management allows the hotels to give guest different type of internet speed. Which is very smart, business guest the hotels can be offered a faster speed than a non business guest, and the brilliant part of this systems is that everyone is on the same network/server.
liang qian

Wireless bandwidth: Are we running out of room? | Computerworld New Zealand - 0 views

computerworld.co.nz/...dth-are-we-running-out-of-room

software technology mobile

shared by liang qian on 28 Jan 12 - No Cached
  • liang qian on 28 Jan 12
     
    In today`s network environment we must stay someplace if we do heavy internet work or watch HD movie download big software, can`t do these with 3G. If Wireless bandwidth comes true. Not only eliminate all kinds of internet cable but also big benefit for internet user. Although now there are lots of technical problem , but the wireless bandwidth is a trend. It must be come true in the furture.
tstur005

Hotel bandwidth issues grow with guest demand - 0 views

hotelnewsnow.com/...-issues-grow-with-guest-demand

shared by tstur005 on 24 Sep 15 - No Cached
  • tstur005 on 24 Sep 15
     
    "Hoteliers face many obstacles when attempting to offer guests blazing Internet speeds, not the least of which is the fact that guests tend to all want to use it at the same time, putting pressure on the bandwidth coming into the property along with the wireless networks that support laptops, tablets and smartphones. "
  • tstur005 on 24 Sep 15
     
    I love this article because the hotel that I used to work at we upped our internet speed over 20 times while I worked there. It just goes to show that so many people are starting to use more streaming services such as netflix and more people are doing more work and also, if a family of 5 comes to stay in your hotel think of how many different devices that ONE family is using. I bet they each have their own cell phone, tablet, computer, etc. It also doesn't help if you have a conference where there are hundreds of people using laptops and tablets. What is the hotel industry going to do about this issue?
Lu Zhang

Kempinski Hotels see their future in the cloud | cleverhotel.org - 0 views

www.cleverhotel.org/...-hotels-see-their-future-cloud

cloud PMS Kempinski

shared by Lu Zhang on 12 Feb 13 - No Cached
  • Cloud has evolved from a vogue word to one of the main factors impacting hotel software purchasing and the way hospitality does business in general.
  • . It’s becoming more cost effective, secure and reliable, but we are still struggling with the communication limitations in several regions like Middle East, Africa and China where there isn’t enough bandwidth or too much latency.
  • One of the main issues when upgrading locally is that you need to get the approval from individual owners to get the upgrades done as there is a cost involved which does not happen when you have a central environment. 
  • Lu Zhang on 12 Feb 13
     
    This report shows Kempinski hotels are going to use cloud PMS. It analysis the limit of local PMS, for instance, which is difficult in updating because individual hotels have to update one by one. It is also hard to manage all the hotels with central standard if the version of PMS are not the same. In this case, one update will take care of this situation if hotels are using cloud PMS. Besides, cloud technology will release IT manager work as a server, IT manager will have more time focusing on customer-side technology to enhance satisfaction and loyalty. On the other hand, area like Africa and China still have some bandwidth limit so that cloud PMS are not available. Kempinski are trying to find out solution for that. Meanwhile, they will make new PMS more effective by reduce intermediates between hotels and distribution company, provide customers more channels to be served, like tablet and mobile phone.
Chi Zhang

Rezidor Hotel Group rolls out 100Mbps network - 0 views

www.computerweekly.com/...roup-rolls-out-100Mbps-network

shared by Chi Zhang on 25 Jan 13 - No Cached
  • The bandwidth will be split in two to provide two separate services. The first will focus on hotels and conference centres, while the second will be used solely for internal employees, providing a more secure and better performing network for the business side of things.
  • the company’s use of software as a service (SaaS) made a reliable network a necessity.
  • In today’s world, where highly complex software-as-a-service applications play a vital role in the day-to-day running of our hotels, having a resilient internet connection to support them is vital to our ongoing success
  • Chi Zhang on 25 Jan 13
     
    These days, it's very common to find free or inexpensive Wi-Fi connections at many hotels when you travel. The connection's stability and security had become a big issue for Hotel. Rezidor Hotels in order to provide a batter service to guests rolling out superfast internet connections across its hotels and office. And they use SaaS technology to ensure the network reliability. The hotel focus more on the internet speed, the bandwidth were split two separate services ensure the hotel's staff won't share the internet with guests. As we can see this hotel puts a high value on their guests' experience, but it does not seem to mention in the article on how to ensure the safety of Internet. That is another big issue we need to concern.
Long Jin

Time to Invest: Predicting What's Next for Technology in Hospitality | hospitalityupgra... - 0 views

www.hospitalityupgrade.com/...magazine_Detail-ID-702.asp

technology investment hospitality

shared by Long Jin on 27 May 12 - No Cached
  •   If you make the right choice, today’s investments may last for 10 or even 20 years.
  • We see three major trends that we think will shape our world between now and 2020.
  • Despite that no one really even agrees on the meaning of the word, there is no question that the cloud is by far the biggest area of investment.
  • ...2 more annotations...
  • Mobility gives us the ability to communicate with our guests and staff in real time. 
  • Many hotels have shortchanged the investment in upgrading bandwidth and supporting Wi-Fi infrastructure, believing that the migration of mobile devices to 4G/LTE cellular technologies will solve the problem by ultimately reducing or eliminating Wi-Fi.  But a look at where the megacarriers are investing proves this assumption completely false. 
  • sultan alharbi on 27 May 12
     
    This article indicates that there are three majors shaping our world between now and 2020. Those are the cloud, mobility, and Cellular Offload. We should determine the major trends, and then invest in solutions that align with those trends. Interestingly, it is mentioned some insights provide clues as which investments will be future proof to and witch will be risks. From hospitality perspective, equipment and maintenance performed by on-site or locally based staff, which is great for all owners. Also, It can be seen that the cloud allows investors to make big investments in its service.
  • Long Jin on 26 Oct 12
     
    This article introduced three major trends that we think will shape our world between now and 2020. The author thought one of the biggest challenges for any technology executive is predicting the landscape of toolsets and IT infrastructure that will be available in the future. The correct choice can last at least 10 years and there are three major trends, cloud, mobility and cellular offload. For cloud, the author thought it is good for hospitality. It holds the promise of relieving the hotel owner of responsibility for managing the operation and integration of premise-based systems, with associated costs for deployment, equipment and maintenance performed by on-site or locally based staff. Also, the author thought the mobility creates both opportunity and challenge. It can be used to both define new service models and revenue streams, and to improve existing ones. Today's challenge is that mobility requires massive investment in wireless infrastructure and bandwidth .Finally, the author thought as it is far cheaper for a cellular carrier to build or fund a Wi-Fi network, than to install an additional cell tower and/or buy additional spectrum, it is good news for hotels. It means that cellular companies have an economic reason to help fund hotel Wi-Fi networks.
taurus1313

What Is Cloud Computing? A Beginner's Guide | Microsoft Azure - 0 views

azure.microsoft.com/...what-is-cloud-computing

technology Software hospitality

shared by taurus1313 on 02 Sep 18 - No Cached
  • Top benefits of cloud computing Cloud computing is a big shift from the traditional way businesses think about IT resources. Here are seven common reasons organizations are turning to cloud computing services: Cost Cloud computing eliminates the capital expense of buying hardware and software and setting up and running on-site datacenters—the racks of servers, the round-the-clock electricity for power and cooling, and the IT experts for managing the infrastructure. It adds up fast. Speed Most cloud computing services are provided self service and on demand, so even vast amounts of computing resources can be provisioned in minutes, typically with just a few mouse clicks, giving businesses a lot of flexibility and taking the pressure off capacity planning. Global scale The benefits of cloud computing services include the ability to scale elastically. In cloud speak, that means delivering the right amount of IT resources—for example, more or less computing power, storage, bandwidth—right when they’re needed, and from the right geographic location. Productivity On-site datacenters typically require a lot of “racking and stacking”—hardware setup, software patching, and other time-consuming IT management chores. Cloud computing removes the need for many of these tasks, so IT teams can spend time on achieving more important business goals. Performance The biggest cloud computing services run on a worldwide network of secure datacenters, which are regularly upgraded to the latest generation of fast and efficient computing hardware. This offers several benefits over a single corporate datacenter, including reduced network latency for applications and greater economies of scale. Reliability Cloud computing makes data backup, disaster recovery, and business continuity easier and less expensive because data can be mirrored at multiple redundant sites on the cloud provider’s network. Security Many cloud providers offer a broad set of policies, technologies, and controls that strengthen your security posture overall, helping protect your data, apps, and infrastructure from potential threats.
  • pelaez17 on 02 Sep 18
     
    If anybody here is interested to learn even more about cloud computing this is the perfect guide for you. It gives you a breakdown of the cost, pros and cons and much more. This article is also by microsoft which is a top 2 technological company on earth. It is a very educational post that will increase your knowledge on cloud computing and what the future holds for this interesting form of storage and information.
  • taurus1313 on 24 May 21
     
    Top benefits of cloud computing Cloud computing is a big shift from the traditional way businesses think about IT resources. Here are seven common reasons organizations are turning to cloud computing services: Cost Cloud computing eliminates the capital expense of buying hardware and software and setting up and running on-site datacenters-the racks of servers, the round-the-clock electricity for power and cooling, and the IT experts for managing the infrastructure. It adds up fast. Speed Most cloud computing services are provided self service and on demand, so even vast amounts of computing resources can be provisioned in minutes, typically with just a few mouse clicks, giving businesses a lot of flexibility and taking the pressure off capacity planning. Global scale The benefits of cloud computing services include the ability to scale elastically. In cloud speak, that means delivering the right amount of IT resources-for example, more or less computing power, storage, bandwidth-right when they're needed, and from the right geographic location. Productivity On-site datacenters typically require a lot of "racking and stacking"-hardware setup, software patching, and other time-consuming IT management chores. Cloud computing removes the need for many of these tasks, so IT teams can spend time on achieving more important business goals. Performance The biggest cloud computing services run on a worldwide network of secure datacenters, which are regularly upgraded to the latest generation of fast and efficient computing hardware. This offers several benefits over a single corporate datacenter, including reduced network latency for applications and greater economies of scale. Reliability Cloud computing makes data backup, disaster recovery, and business continuity easier and less expensive because data can be mirrored at multiple redundant sites on the cloud provider's network. Security Many cloud providers offer a broad set of policies, technologies, and c
chadidscha

Why CapEx spend is rising-and how hoteliers are spending money | Hotel Management - 0 views

www.hotelmanagement.net/...w-hoteliers-are-spending-money

hotel management spending business

shared by chadidscha on 15 Feb 22 - No Cached
  • Hanson said it’s important to remember that a hotel that looks new and fresh will outperform a hotel that doesn’t.
  • Curb appeal is No. 1
  • Hotels are adding new tech in lobbies, including directory boards with interactive screens and big-screen TVs, he said.
  • ...1 more annotation...
  • Another trend Hanson sees is that hoteliers are spending money on improvements that offer no additional stream of revenue. For example, a huge area of improvement comes in the way of adding more internet bandwidth.
  • chadidscha on 15 Feb 22
     
    The article address the importance of today's capital expenditure and how it attracts new and recurring guests to its properties. Some of these capital expenditures are executed for solely esthetic reasons, even adding more bandwidth to the internet is done to show its clientele that they no longer offer just the average features anymore.
Franc Pulido

Event Planning - Technology Solutions - Wi-Fi Wars: What You Need to Know to Negotiate ... - 0 views

www.successfulmeetings.com/...-Data-Plan-for-Your-Next-Event

event planning technology solutions data plan meetings

shared by Franc Pulido on 08 Oct 12 - No Cached
  • Internet access for meetings and events has become something of a headache for planners
  • access in the meeting room is a requirement
  • Attendees have come to expect complimentary high-speed access in their rooms, at meals, and even at the gym. The task of assessing your data needs and negotiating a fair price is daunting, at best. 
  • ...3 more annotations...
  • The site inspection is a planner’s best opportunity to put a property’s Internet setup through its paces
  • Free” Wi-Fi is a tempting perk, but what are you really getting? 
  • Another factor to consider is security; free  Wi-Fi can be accessed by virtually anyone
  • Franc Pulido on 08 Oct 12
     
    Providing an easily accessible and reliable internet connection to their guests has become a major task for event planners in the hospitality industry. These days, free Wi-Fi is basically a requirement for all hotel guests whether or not their trip involves business or pleasure. As the title suggests, this article provides event planners with suggestions on how to negotiate a data plan that's both effective and efficient. It all starts with a site inspection visit by a technology consultant. In doing so, event planners could ask all sort of questions regarding the proper service (DSL, satellite, T1, etc) proper bandwidth limit and the necessary number of access points. Personally, I stayed a resort a few days ago in which the complimentary wi-fi wasn't reliable in the common areas of the hotel. It was a struggle trying to access the internet and the situation became frustrating since I wasn't able to complete some of my work. Like me, I am sure there were business men and college students who may have experienced the same problem. For the event planning team, this must have been a headache since the wi-fi amenity wasn't up to par as previously advertised. In conclusion, it is every important that event planners conduct the proper research on what type of data needs their establishment requires. The use of the internet is inescapable especially in today's world since guests handle all types of personal and professional business through their technology artifacts.
Kristen Kaminski

MGM Resorts Betters Bandwidth with Enhanced Wi-Fi and Customization Capabilities - 3 views

hospitalitytechnology.edgl.com/...ustomization-Capabilities84148

shared by Kristen Kaminski on 18 Jan 13 - No Cached
  • Kristen Kaminski on 18 Jan 13
     
    As a frequent visitor of Las Vegas, this article caught my attention. The article discusses the collaboration between MGM Resorts International and Cisco Systems and the development of a "high-density WI-FI system designed to enhance the guest experience". According to the article, MGM Resorts and Cisco have developed the highest-performing wireless LAN in the industry. Since Las Vegas is a top destination for tourists and business travelers, this technology will enhance the overall experience for a guest who is in town for either business or pleasure (or both!). Not only is the connectivity within this system is 30 percent faster, but it offers new programs and apps. There is a "state-of-the art wayfinding resort map" which offers point-by-point directions to various locations within the resort such as, restrooms, restaurants, and retail stores. I think this is a great idea. Las Vegas hotel/casino resorts can be quite overwhelming, especially for first-time guests.
  • Kristen Kaminski on 18 Jan 13
     
    . For example, it can be difficult to locate the "all mighty" restroom among the bright lights of the slot machines and crowds of anxious gamblers. With this new WI-FI system in place, any MGM Resorts' guest with a wireless device has access to a quick reference guide right in the palm of their hand. Another interesting feature of this system is the assortment of restaurant wine, beer, cocktail, and dessert apps. These apps are designed to cater to food and wine enthusiasts. For example, wine lovers can "discover new wines, read reviews, rate the wine themselves, and even email wine labels". As a wine lover myself, I think this is a fantastic idea! On numerous occasions, I have found myself desperately searching for a pen and paper to write down the wine information or taking pictures of wine labels for future reference.
  • Kristen Kaminski on 20 Jan 13
     
    Las Vegas is host to numerous conventions year-round. MGM Resorts' new WI-FI system also caters to convention attendees. Previously, their WI-FI system was only able to support roughly 4,000 concurrent users. Today, with the new and improved WI-FI, MGM Resorts now has the capability to support up to 120,000 concurrent users in Las Vegas. In addition, convention groups will find that the system is user-friendly and allows for network customization. It also includes location-based services and fast download/streaming speeds (for video presentations). MGM Resorts is clearly an industry leader. Most of their resorts, including Bellagio, MGM Grand, Mandalay Bay, and The Mirage already have this enhanced WI-FI in place. Final installations to additional resorts will be complete in 2013.
anonymous

Royal Caribbean Cruises Ltd. and O3b Networks Expand Business Partnership to Provide Gu... - 1 views

www.marketwatch.com/...ble-internet-access-2013-01-14

royal caribbean cruises networks partnership cruise ship internet hospitality technology

shared by anonymous on 21 Jan 13 - No Cached
  • Royal Caribbean was the first to enlist O3b's new maritime offering O3bMaritime aboard, Allure of the Seas' sister ship, Oasis of the Seas when they signed a contract last summer. Now guests and crew aboard Allure of the Seas will be able to enjoy lightning fast download speeds and performance that is anticipated to also be four times more responsive than existing and planned GEO satellite systems. O3bMaritime will be the only satellite system capable of enabling cruise line guests and crew broadband services on par with onshore telecommunication standards.
  • Royal Caribbean was the first to enlist O3b's new maritime offering O3bMaritime aboard, Allure of the Seas' sister ship, Oasis of the Seas when they signed a contract last summer. Now guests and crew aboard Allure of the Seas will be able to enjoy lightning fast download speeds and performance that is anticipated to also be four times more responsive than existing and planned GEO satellite systems. O3bMaritime will be the only satellite system capable of enabling cruise line guests and crew broadband services on par with onshore telecommunication standards.
  • O3b Networks has signed a second historic, multi-year deal with Royal Caribbean Cruises Ltd. to provide high-speed satellite-delivered broadband service
  • ...1 more annotation...
  • "The partnership between O3b Networks and Royal Caribbean Cruises Ltd. continues to expand, and the real winners are the guests and crew aboard the most innovative ships at sea. The alliance is based on a shared mission built on the belief that the Internet should always be within reach - on land and at sea."
  • anonymous on 21 Jan 13
     
    Royal Caribbean and O3b Networks have again signed a multi-year contract. O3b will once again be providing "high-speed satellite-delivered broadband service" to the Allure of the Seas. The system used is O3bMaritime and Royal Caribbean was one of the first cruise lines to use this system. This system will be on their two largest ships the Oasis and the Allure based in the Caribbean. It is also the only system that is on par with telecommunication standards on land. Soon O3b will deliver more bandwidth on these two ships than on all other cruise ships in the Caribbean. I personally feel internet access really lacks on many of the cruise lines right now and feel Royal Caribbean is taking a step in the right direction with O3b. My family and I like to cruise a lot and have received very spotty internet access around the globe. In today's world many people still have to check up on work while on vacation or keep in contact with family, it only makes sense for cruise lines to start working on faster internet comparable to on land. I read various cruise line message boards and this is a common complaint about slow internet access or virtually none. In the current economy where all the various lines are in competition against one another, this gives Royal Caribbean a leg up in the competition. Additionally, my understanding the only region where satellite internet is unavailable is off the coast of Japan due to government regulations. This system makes sense to have available one day in more regions.
  • marylauren1717 on 22 Jan 13
     
    I for one am very happy to hear this news. I too have experienced the snail-paced internet "access" on cruise ships. With the high cost per minute and slow speeds, cruisers can't help but feel that they wasted their money. This definitely gives Royal Caribbean an advantage over Carnival, NCL and other large cruise lines. By implementing O3b networks on their two largest and most popular ships, they will reach their target consumer and help spread the word.
Diya ZHAO

TOP Hotel Technology Trends in 2012, by Ted Horner - 0 views

hotelexecutive.com/...otel-technology-trends-in-2012

Top hotel technology trends

shared by Diya ZHAO on 06 Apr 13 - No Cached
  • 1. The iPad Revolution This device in my opinion is going to redefine how guests are going to use technology in hotels in the future particularly in the guestroom. Consider these points
  • Many hotels Wi-Fi systems are suffering from a lack of available bandwidth and as result are getting overloaded as guests wish to download their own content.
  • guests want the same technology experience they have at home or office and if they have a bad experience may not return to hotel
  • ...8 more annotations...
  • With the increasing demand for more bandwidth and the subsequent costs to provide this it is in my opinion going to be difficult for hotels to agree to offer anything other than a limited free Wi-Fi mainly for emails.
  • IPads that are made available to guests to use in the guestroom open up a world of new opportunities for hotels to deploy in guestrooms to handle the following applications:
  • 2. Mobility Mobile devices are now part of our everyday life and for many travelers they are now replacing the laptop, PC, telephone, kiosk, and boarding pass as part of the booking activity. A guest’s handheld device is now an integral part of the entire journey, not just from pre-trip planning and booking, but through the actual trip itself.
  • 3. Cloud Computing There has been a lot of talk about this subject and I believe 2012 will be when this technology takes off as a number of PMS vendors release their cloud version where hotels will have the ability to access their major software applications on a web browser.
  • 4. Social Media Wikipedia defines Social Media as “media designed to be disseminated through social interaction, created using highly accessible and scalable publishing techniques.”
  • 5. Hosted PABX For many hotels one of the largest capital expenditure has been the PABX. In the past revenue from guest phone calls justified this large capital outlay but the advent of mobile phones and the cost of making calls from a hotel guest room have left hotels reeling from the costs of providing and maintaining this service.
  • 6. Energy Management (EMS) With the cost of electricity continuing to raise hotels have to start looking seriously at more sophisticated systems than the traditional magnetic stripe cards in the slot.
  • 7. Lighting Another major contributor to excessive power bills is the type of lighting that is installed in hotels. With replacement of lights to LED and Halogen hotels can save up to 30% and have lights that have a long life up to 12,000 Hours
  • Diya ZHAO on 06 Apr 13
     
    The rise and rise of consumer technology and the increasing take-up of this technology by our guests combined with the shorter life cycles of this technology creates considerable challenges for both operators and owners of hotels. In the past we stayed in a guest room to experience technology that we could not get at home but now this changed completely and in most instances the reverse is true today where what we have at home is far superior to anything that is in hotel guestroom.
Dongyun Oh

Guest Room Tech Tops Investment Priorities as Locking Hack Makes Headlines - 0 views

hospitalitytechnology.edgl.com/...ing-Hack-Makes-Headlines-83579

technology hotel hospitality

shared by Dongyun Oh on 11 Apr 13 - No Cached
  • Dongyun Oh on 11 Apr 13
     
    It's crowded at the top of the to-do list. We've just published the 2013 Lodging Technology Study, where hotel executives reveal which technology projects are top priorities for the year ahead. Their biggest investment (20% of their overall IT budgets) will be in guest room technology, focusing first on Wi-Fi access and bandwidth, and soon thereafter on upgrading door locks. Pressure to provide ample bandwidth is on, with high guest expectations for connectivity. But at the moment, it's room locking technology that's in the hot seat. Hotel guest room technology - and door locks in particular - received national attention in recent months when Forbes broke the news about a potential room lock security flaw found in Onity locks by a 24-year old software developer and security researcher. In a highly-contested decision (criticized as poor judgment by some and applauded as necessary full disclosure by others), the researcher released specific details of how to perform the lock hack. Since then a handful of hotels have alleged that the method was used by thieves in a series of guest room break-ins. While the threat is limited to one manufacturer's locking technology, it still could impact as many as 4 million hotel rooms. Onity responded with a fix, but is charging hoteliers for replacement technology, also a decision under criticism. Hotels, meanwhile, are putting a priority on upgrading locking technology. According to our survey, which was conducted at about the same time that the news broke about the potential lock flaw, more than one-third of hoteliers (35% overall) are planning to upgrade their hotel locks. About 20% will do so by the end of 2013, and another 15% will upgrade sometime thereafter. Right now, there are plenty of fingers being pointed with regard to ownership, if the hack method becomes a repeated source of break-ins. But regardless of who is to blame, it's the guest whose safety is compromised and the hotel whose name will
Hana Musilova

Internet Access Keeping Up with Changing Requirements - 1 views

Rock, Jeremy. 2012. "Internet Access Keeping Up with Changing Requirements." Hospitality Upgrade 48-52. Hospitality & Tourism Complete, EBSCOhost (accessed January 26, 2013).

shared by Hana Musilova on 27 Jan 13 - No Cached
  • Hana Musilova on 27 Jan 13
     
    As technologies are evolving at all times, providing a good and reliable high speed Internet for hotel properties has become a challenging task. The ultimate goal of every hotel is to provide exceptional service to guests therefore the expectations for having a fast and reliable Internet are high as well. According to the Internet Access article by Jeremy Rock, there are a few factors that need to be considered when a hotel is planning to partner with an industry solution provider. The first factor is a hotel needs to consider is understanding the providers. As stated in the article, "the key difference between many of the providers come down to the backend solution, technical capabilities and overall support." The second factor is bandwidth management, which discusses is the number of devices that can be attached to the network. It is critical for a property to have the right amount of bandwidth to serve their guests. The next factor regards the usage of Wi-Fi. As we are moving forward with our technologies, more of our systems are connected to wireless network in a hotel and service providers have to ensure a secure storage and access of all of our data. The last key factor is the infrastructure and overall network design to ensure effective coverage throughout the hotel to ensure all of our guests can easily access the network at all designated areas. As we look at all the factors important in providers' selection, whom should we choose? We can either select guest Internet service providers, who provide consistent Internet service in guests rooms which is connected to the PMS for charging purposes. We can also select IPTV solutions providers who "have the ability to combine video and Internet access into single packages" as stated in the article. The last choice would be audiovisual companies that deliver solution between meeting spaces and guest rooms. In my opinion, this article was extremely educating and interesting. When we come to a hotel nowa
Manali Rabari

Hersha Hospitality Expands and Thrives with a Multi-Faceted and Flexible Tech Plan | To... - 0 views

hospitalitytechnology.edgl.com/...ed-and-Flexible-Tech-Plan82478

shared by Manali Rabari on 24 Oct 12 - No Cached
  • A thousand points of social data With guest feedback rapidly shifting from traditional, solicited surveys to spontaneous web dialogue, HHM began researching different methodologies for understanding its own social presence.
  • HHM runs a diverse profile of widespread properties, including independent boutiques plus brands such as Marriott, Hyatt, Hilton, Starwood, Intercontinental Hotels, Choice, Wyndham and Carlson. Starting out in the 1980s in the select-service business, HHM has steadily scaled the organization to include 20 hotels in a full-service division as well. Despite this diversity, HHM prides itself on maintaining open lines of communication between properties and brands in order to allow owners to choose the solutions and strategies that make the most sense for their unique needs, while investing capital dollars intelligently across its network. In addition to guest feedback, three other areas drive HHM’s IT effort: identifying must-have technology, investing in multi-purpose when possible, and ensuring rock-solid execution.
  • “The beauty of harnessing all of this data is it’s more of a conversation that we are getting back from guests now,” Murray insists. “It’s an instantaneous check about what they feel about a product. Get into any customer’s head or heart at the moment they are feeling it and you can move that customer much faster and certainly turn them around much quicker. If they get the feeling that you found out about a problem and reacted to it before they even thought to tell you about it because they put it on some Twitter feed, and they come back to their room and it’s already been fixed — that’s real serious stuff.”  
  • ...3 more annotations...
  • The newBrandAnalytics solution not only aggregates reviews online, but it also reads and processes all the unstructured feedback to derive actionable opportunities on a per-property basis
  • Falling solidly into the must-have bucket, HHM focuses significant investment in providing guests with the bandwidth and connectivity they need for work and play. “Where I believe our industry is struggling, is trying to identify where we are allowing complimentary Internet or having basic usage be free, but other services have a fee attached,” Kakarla
  • By increasing wireless bandwidth throughout hotels’ public spaces, Murray sees the potential to offer guests comfortable, welcoming — and most importantly functional — spaces where they can perform work-related activities. HHM hotels have been able to create public spaces that resemble living rooms. “It’s a more civilized environment as opposed to being stuck in a faraway corner with bad lighting,” Murray enthuses. “Now public spaces can be used for what hoteliers had always intended them to be — a social business place where people can live, work, play and feel like they are at home in their own den.”
  • Rui Zhu on 24 Oct 12
     
    IT investment is one of the most necessary cost for most hospitality properties and play more and more important role in today's hotel or restaurant operation. For this reason, some of the large hotel groups have started to invest in this field and achieved a favorable result sine the increasing of profit and brand value. On the other hand those small properties can work together to develop and share resources in their operation. I believe a hotel without IT investment may rapidly lose the position in the market.
  • Manali Rabari on 27 Oct 12
     
    A property management company is investing in diversifying their technology portfolio to tailor specific brands and to it's market, while maintaining standards. One of their main focuses is on guest feedback on hotel stays, and ways to improve in real time solutions. By collecting data from social sites properties are able to provide actionable responses to guests concerns. For instance taking care of a problem after reading a posting on Twitter and the issue being resolved by the time the guest returns to their room. Instantaneous info and reacting to that info creates a satisfied guest and a well a maintained brand and image of the property.
bbguy09

Making the Switch: Converting a Copper Network to Fiber in Six Steps | News | Hospitali... - 0 views

hospitalitytechnology.edgl.com/...x-Steps-%E2%80%93-Part-1108788

Technology Hospitality Fiber Optic Network VOIP IPTV Physical Plant

shared by bbguy09 on 27 Feb 17 - No Cached
  • many hoteliers might be interested to learn that the most common concerns about fiber have been addressed in recent years, making it a viable alternative to copper cabling
  • fiber is not a new technology at all
  • fiber is actually stronger and more flexible to work with than copper
  • ...7 more annotations...
  • consider what his typical guest requires and expects the hotel to provide
  • it makes sense to consider making the change to fiber is if the hotel is considering upgrading its copper cabling, which typically happens every 10 years, during a remodel
  • Hoteliers might remember a time when fiber optic cables were very expensive to install. However, in the past 10 to 15 years, quite a bit of cost shifting has occurred
  • "It wasn't until I could use the terminology and talk about fiber with confidence that the quotes started to align better. If I hadn't spent the time learning about it, I could have spent three times what I did."
  • instead of having to install three separate cables to each hotel room, they only have to install one
  • fiber optic cables tend to last 10 to 15 times longer than copper cables
  • Hotels must know early on anything and everything that will be tied to the network so that the appropriate interoperability testing can occur and issues can be resolved early on.
  • bbguy09 on 27 Feb 17
     
    Many of the concerns that a hotelier might have regarding the upgrade of the physical hardware at the base of their information technology system, their cable network, to fiber optic wiring have been addressed in recent years. Fiber has been around since the 70s, and the cable is stronger and more flexible than copper alternatives. In order to determine whether or not a fiber upgrade is right for a specific property, one should first consider the technological needs of the hotel and be sure that the increased bandwidth and speed are really needed. The hotelier should also consider when the switch will be most cost effective and time efficient. This usually coincides with a hotel remodel. Finally, while the cost /foot of fiber installation has become comparable with that of copper over the years, one should educate himself regarding the terminology and mechanics of a fiber network before shopping installation quotes. A solid understanding of interoperability and terminal needs will keep the costs at a minimum while limiting the need to reinstall cable in the future.
ning sun

7 tech issues that keep your GM up at night - 1 views

www.hotelnewsnow.com/...-that-keep-your-GM-up-at-night

shared by ning sun on 16 Jan 12 - No Cached
  • ning sun on 16 Jan 12
     
    This article talks about 7 tech issues to keep your GM up at night which are convergence, reputation management and review tracking, bandwidth, PCI compliance, in-room technology, technology and ADA, in-room television. In my opinion, as a hotelier, he or she should stand both on manager and guest position to consider operate a hotel. From a manager view, they are trying to make maximum profit with minimum cost. The profit comes from comfortable environment, convenient electronic devices, considerate human interaction. Those 7 tech issue provide a detailed list about how to improve hardware in hotel to reach a cozy and speedy living environment goal. From a guest view, they are trying to gain more delight experience with less expenditure. The devices that hotel provided and service that they rendered lead guests into a homelike place. So those 7 tech issues are beneficial for both two sides.
Joe Cilli

IPads Change Economics, and Speed, of Hotel Wi-Fi-On the Road - NYTimes.com - 3 views

www.nytimes.com/...f-hotel-wi-fi-on-the-road.html

mobile speed ipads hotel

shared by Joe Cilli on 16 Dec 11 - No Cached
Gerson Dias liked it
  • broad use of iPads and other mobile tablets, which are heavy users of video streaming, the guest room Wi-Fi networks that most hotels thought they had brought up to standard just a few years ago are now often groaning under user demands
  • Hotels, he said, now must choose “either to not increase the amount of bandwidth, so everybody will get much slower service to the point where you’ll think you’re on a dial-up connection,” or upgrade and essentially put in a metered fee-based system.
  • chunxia gao on 15 Jan 12
     
    Ipads changing our life is absolute. In fact, if there is no ipad, something electronic products can also bring revolution in hotel Wi-Fi networks. To tell the truth, free hotel Wi-Fi is too slow.....last year, I had a internship in Holiday Inn Central Plaza Beijing. There had two kinds of Wi-Fi networks. Free network was cover the whole hotel but the speed was slow. The other that must be paid was faster. Some people had video session prefered the faster one. In addtion, hotels should upload their Wi-Fi networks. It can be an attraction of the hotels.
  • ...2 more comments...
  • Jeremy Fairley on 15 Jan 12
     
    I've encountered this issue at numerous hotels in my travels. I would be up for paying an increased fee for better wi-fi if I had assurances that that was indeed what I was getting. I think that is the direction most properties will end up going as more people invest in data heavy machines such as tablet pc's, macbook air's and similar products. When I travel I need wi-fi access in my room as well as the conference or meeting rooms, and its hit or miss most times. You would think that they would have an idea of what level of bandwith is needed for 200+ internet marketing professionals but often times that is not the case. I am looking to invest in mobile hotspots such as mi-fi's or similar services provided by AT&T or Verizon, as the convenience of knowing there is a connection I can trust is well worth the investment.
  • Yu Zhai on 15 Jan 12
     
    All I want to say is that...every innovation or something new to use must go through so many tests! I post my bookmark about 5 hours ago,but it didn't work! Until now, after so many times I tried, it suddenly appears and I do not know why... besides, about the Ipad, nowadays is an information era, we obtain and use information during our daily life, some free wi-fi is really helpful for us. I used to connect the internet with lines. If more computers want to go to the internet, it must be use the route, it is so inconvenience..however wi-fi makes us to use the internet wherever we want.
  • Jingyi Wen on 15 Jan 12
     
    For a hotel the WiFi system is really important because guests prefer the hotel with WiFi system. The guests even willing to pay a small premium to stay at a WiFi equipped lodgings. As the rise of smart phones and ultra-lightweight laptops case the bandwidth problems. I think the hotel can deal with this problems by create various account levels for guests, stuff and visitors. The hotel can allow the visitors to use free WiFi and provide high level account to overnight guests.
  • Bing Liu on 15 Jan 12
     
    I personally prefer to use WIFI in my own room when I visit a hotel because I have more privacy. Some hotels they may offer free/complimentary WIFI in the public area, for example, the lobby, the lounge, etc. At the same time, to limit the overuse of public WIFI, the WIFI in the guests' room are charged by different time period and the length of using the WIFI. It seems to be not fair to those business people who require internet all day long. However, it lowers the expense of the WIFI service and improves the guests' satisfaction of the internet service.
Yue Zhang

With Wi-Fi demand up, can you capitalize? - 0 views

www.hotelnewsnow.com/...i-demand-up-can-you-capitalize

wireless Wi-Fi data usage

shared by Yue Zhang on 15 Jan 12 - No Cached
  • Yue Zhang on 15 Jan 12
     
    This article is about the wider range use of Wi-Fi in hotels and how hotels could capitalize from it. It is reported that, in the United States, with the cellular-service providers reducing the use of unlimited data plans, the heavy data users will be more reliable to Wi-Fi connection. Whether the hotel has a wireless network will be an important aspect for the guests making the decision to choose this hotel, which means wireless service will have effect on the amount of hotel's guests, especially when people will be charged for data usage under an unlimited data plan. So, some research shows that 65% hotels offer their guests free wireless. With the guests' increasing demand for wireless service and the increasing demand for more bandwidth, hoteliers should take this as an opportunity to generate revenue. Shawn Tsetsilas, director of business development for Cellular Specialties, provided four suggestions for hotels to capitalize. Firstly, he suggested charging guests for Wi-Fi with little fees, like $1 to $5, which can be used to recoup the costs of installing the operating the wireless connection. Secondly, he suggested controlling the guests' interface for the hotels' wireless access, and better way to control is the hotel have its own Wi-Fi system instead of leasing the hardware from a provider. Thirdly, he suggested that the cellular providers pay hotels to direct users from the cellular network to the Wi-Fi network to reduce the traffic from their network. Finally is, capping the amount of bandwidth each guest can consume and then capture revenue for the additional services. Hotels should take Wi-Fi as a sales model for services, and capitalize from this service, otherwise, they will lose revenue and competitiveness.
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