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Odette Beauvil

IPTV - Wikipedia, the free encyclopedia - 0 views

en.wikipedia.org/...Internet_Protocol_Television

shared by Odette Beauvil on 22 May 12 - No Cached
  • This article is about Internet Protocol Television. For public television broadcasting in Iowa, see Iowa Public Television. Internet Protocol television (IPTV) is a system through which television services are delivered using the Internet protocol suite over a packet-switched network such as the Internet, instead of being delivered through traditional terrestrial, satellite signal, and cable television formats. IPTV services may be classified into three main groups:
  • Historically, many different definitions of IPTV have appeared, including elementary streams over IP networks, transport streams over IP networks and a number of proprietary systems. One official definition approved by the International Telecommunication Union focus group on IPTV (ITU-T FG IPTV) is: "IPTV is defined as multimedia services such as television/video/audio/text/graphics/data delivered over IP based networks managed to provide the required level of quality of service and experience, security, interactivity and reliability."
  • Odette Beauvil on 22 May 12
     
    here is my article on internet technology
Hana Musilova

Internet Access Keeping Up with Changing Requirements - 1 views

Rock, Jeremy. 2012. "Internet Access Keeping Up with Changing Requirements." Hospitality Upgrade 48-52. Hospitality & Tourism Complete, EBSCOhost (accessed January 26, 2013).

shared by Hana Musilova on 27 Jan 13 - No Cached
  • Hana Musilova on 27 Jan 13
     
    As technologies are evolving at all times, providing a good and reliable high speed Internet for hotel properties has become a challenging task. The ultimate goal of every hotel is to provide exceptional service to guests therefore the expectations for having a fast and reliable Internet are high as well. According to the Internet Access article by Jeremy Rock, there are a few factors that need to be considered when a hotel is planning to partner with an industry solution provider. The first factor is a hotel needs to consider is understanding the providers. As stated in the article, "the key difference between many of the providers come down to the backend solution, technical capabilities and overall support." The second factor is bandwidth management, which discusses is the number of devices that can be attached to the network. It is critical for a property to have the right amount of bandwidth to serve their guests. The next factor regards the usage of Wi-Fi. As we are moving forward with our technologies, more of our systems are connected to wireless network in a hotel and service providers have to ensure a secure storage and access of all of our data. The last key factor is the infrastructure and overall network design to ensure effective coverage throughout the hotel to ensure all of our guests can easily access the network at all designated areas. As we look at all the factors important in providers' selection, whom should we choose? We can either select guest Internet service providers, who provide consistent Internet service in guests rooms which is connected to the PMS for charging purposes. We can also select IPTV solutions providers who "have the ability to combine video and Internet access into single packages" as stated in the article. The last choice would be audiovisual companies that deliver solution between meeting spaces and guest rooms. In my opinion, this article was extremely educating and interesting. When we come to a hotel nowa
bbguy09

Making the Switch: Converting a Copper Network to Fiber in Six Steps | News | Hospitali... - 0 views

hospitalitytechnology.edgl.com/...x-Steps-%E2%80%93-Part-1108788

Technology Hospitality Fiber Optic Network VOIP IPTV Physical Plant

shared by bbguy09 on 27 Feb 17 - No Cached
  • many hoteliers might be interested to learn that the most common concerns about fiber have been addressed in recent years, making it a viable alternative to copper cabling
  • fiber is not a new technology at all
  • fiber is actually stronger and more flexible to work with than copper
  • ...7 more annotations...
  • consider what his typical guest requires and expects the hotel to provide
  • it makes sense to consider making the change to fiber is if the hotel is considering upgrading its copper cabling, which typically happens every 10 years, during a remodel
  • Hoteliers might remember a time when fiber optic cables were very expensive to install. However, in the past 10 to 15 years, quite a bit of cost shifting has occurred
  • "It wasn't until I could use the terminology and talk about fiber with confidence that the quotes started to align better. If I hadn't spent the time learning about it, I could have spent three times what I did."
  • instead of having to install three separate cables to each hotel room, they only have to install one
  • fiber optic cables tend to last 10 to 15 times longer than copper cables
  • Hotels must know early on anything and everything that will be tied to the network so that the appropriate interoperability testing can occur and issues can be resolved early on.
  • bbguy09 on 27 Feb 17
     
    Many of the concerns that a hotelier might have regarding the upgrade of the physical hardware at the base of their information technology system, their cable network, to fiber optic wiring have been addressed in recent years. Fiber has been around since the 70s, and the cable is stronger and more flexible than copper alternatives. In order to determine whether or not a fiber upgrade is right for a specific property, one should first consider the technological needs of the hotel and be sure that the increased bandwidth and speed are really needed. The hotelier should also consider when the switch will be most cost effective and time efficient. This usually coincides with a hotel remodel. Finally, while the cost /foot of fiber installation has become comparable with that of copper over the years, one should educate himself regarding the terminology and mechanics of a fiber network before shopping installation quotes. A solid understanding of interoperability and terminal needs will keep the costs at a minimum while limiting the need to reinstall cable in the future.
Jenna Wieland

'The Most Exciting Thing to Happen to a Hotel' Will be Introduced at HITEC! - 3 views

About DigiValet DigiValet is a convergence platform which interfaces with in room amenities, back of the house services and the hotel management services. It brings all of these on one common plat...

started by Jenna Wieland on 03 Jun 12 1 follow-up, last by Jenna Wieland on 03 Jun 12
rhera004

Technology in the hospitality industry - exploring the very latest trends - 5 views

www.aurecongroup.com/...ploring-the-very-latest-trends

technology hospitality hotel Tech

shared by rhera004 on 24 Oct 19 - No Cached
  • Digital conference facilities
  • hotels also need to be able to offer access to audio-visual (AV) and digital facilities for conferences.
  • If a hotel has extensive conference facilities, network design becomes critical to ensure indoor mobile phone coverage, Wi-Fi connectivity, VoIP, real time location services (RTLS) and internet protocol television (IPTV)
  • ...51 more annotations...
  • When investing in digital apps for check-ins, room service and other customer-oriented digital interactions, hotel operators are investing in systems and technologies that can personalise the experience for guests, including a guest’s name being displayed on the welcome desk at a digital check-in station;
  • hotel staff can take a more innovative approach by using infrared scanners that will detect body heat within a room and tell cleaning staff that they should rather come back later if the room is currently occupied.
  • NFC technology can also be used to personalise a guest’s experience at a hotel or resort.
  • A boutique hotel that is nestled between Apple’s headquarters and other tech companies, called Aloft Cupertino, has a robot butler called Botlr that is able to move between the various floors of the hotel in order to take items such as toothbrushes, chargers and snacks to guests.
  • Near field communication (NFC) technology is the next-generation short-range high frequency wireless communication technology that gives users the ability to exchange data between devices.
  • Retina scanning is even more accurate and secure
  • than fingerprint scans and hotels like the Nine Zero Hotel in Boston have already installed an iris scan system
  • Marketing, management and hotel developers can no longer work in silos and these technology trends are giving them the opportunities, tools and solutions they need to create memorable experiences
  • 81% of respondents wanted access to mobile video content at hotels and 55% said that mobile content availability at a hotel would influence where they choose to stay.
  • Being able to provide entertainment on tap and mobile content has led to the trend of hotels investing in cloud services.
  • gives hotels the flexibility to expand and adjust their IT needs along with business growth
  • Cloud computing is becoming the norm and we will continue to see hotel groups replacing their legacy IT infrastructure with cloud solutions.
  • take full advantage of technology in this space is using it to communicate how well they are doing (in real time) with respect to their various environmental initiatives (such as real time electricity/water usage reporting, etc.)
  • local area networks (LANs)
  • building services can be automated in order to control lighting, refrigeration, air-conditioning and heating.
  • Besides reducing energy consumption, converged LANs can also be set up to provide a smarter, more personal experience.
  • Another innovative way to offer a keyless experience is through fingerprint-activated room entry systems and retina scanning devices.
  • Installing and maintaining a hotel-wide wireless network may be coupled with costs, but many leading hotel groups have started to install high density Wi-Fi and started to offer in-building mobile phone coverage as guests have come to expect these services during their stay (not only for themselves, but also for their guests if they are hosting a conference or function at the hotel).
  • While the amount of AV and digital equipment that goes into a typical conference room is fairly minimal, staging companies are often hired for various projects in order to equip the facility as required.
  • Guests want to be able to do everything from checking in at a venue’s automated kiosk to ordering room service with a digital device instead of standing in queues and moving around the hotel premises to order food.
  • investing in a check-in/cocierge app requires a small initial investment and can lead to greater efficiency and savings as hotel staff are able to focus on customer service and property developers don’t have to create large static reception desks at each entrance and hotel location.
  • can transfer data at up to 424 kbits/second and the communication is enabled when two devices touch each other, which makes mobile payments (by touching the smart phone to a credit card) an instant, secure process.
  • this technology could also be used to track loyalty points from a guest’s use of the conference facilities or room service.
  • Infrared scanners are now also used to minimise disruptions relating to housekeeping (which is a common complaint from customers).
  • All of these experiences need to be part of an integrated, dynamic system so that the guests’ experiences are at the forefront of the marketing and operational team’s mind.
  • Starwood (owner of the Sheraton, Weston and “W” hotel chains) has already upgraded 30,000 room locks across 150 hotels with this system and Hilton will be implementing a similar system at 10 of their US properties this year. In 2016, they will be deploying the smart room key technology globally.
  • This technology will mean that guests don’t have to worry about picking up keys and front desk staff won’t have to issue new keys in the event that a guest loses their room key.
  • The hotel room’s television, radio and clock are taking a backseat as travellers use their own technology to keep themselves entertained.
  • Many companies in the hospitality industry are already using social media to their advantage as guests check-in on location-based social media apps, tweet about their experience on Twitter and share their holiday photos with friends and followers on Instagram and Facebook.
  • his shift has led to many hotel and leisure groups developing active social media monitoring and communication strategies in order to stay on top of what’s being said about them online
  • Hotels will increasingly install smart room access systems that allow guests to unlock their doors by simply swiping their phones across a keyless pad on the door.
    • rhera004
      rhera004 on 28 Aug 21
       
      This section is talking about designing effective conference facilities/ ensuring your hotel/ facility can accommodate clients technological needs. My thought on this is how can we in the hospitality field accommodate this when we do not yet know the scope of need. We do not know what is to come. Ex. Roads in Europe are incredibly narrow as no one knew cars would be a thing in the future. It's crazy to think buildings and infrastructure can also become obsolete.
  • medical facilities;
    • rhera004
      rhera004 on 28 Aug 21
       
      Super important given the state of things
    • rhera004
      rhera004 on 28 Aug 21
       
      This freaks me out a bit b/c of devices which can aid people in stealing your credit card information in close proximity to you.
  • For example, advertising can be targeted based on gender and age (so if a child walks by a digital sign in the lobby, the advertisement can change to promote a local theme park or the hotel’s kids club
  • hanging a ‘Do Not Disturb
    • rhera004
      rhera004 on 28 Aug 21
       
      Eco-friendly option. I like this!
    • rhera004
      rhera004 on 28 Aug 21
       
      Wireless = More sanitary. No one really thinks about the amount of hands that have been on room key cards...
    • rhera004
      rhera004 on 28 Aug 21
       
      This may be a hard sell for some people. Ex. Conspiracy theorists etc.
  • almost any person checking in at a hotel, resort, spa or lodge, will have a smartphone in their pockets.
    • rhera004
      rhera004 on 28 Aug 21
       
      Social Media is such a powerful advertising tool as well. Have clients work for you. This can also be dangerous if your facility is not running at 100%
    • rhera004
      rhera004 on 28 Aug 21
       
      Can be creepy- but will definitely optimize guest experience.
  • hen processes should be put in place to ensure the right person follows up by communicating with the guest and solving the problem at the hotel.
  • ead to positive change and growth in the industry.
  • l
  • computers no longer see Wi-Fi as a perk, but as a must-have when they check in at a hotel.
  • computers no longer see Wi-Fi as a perk, but as a must-have when they check in at a hotel.
  • I
  • t might not yet be financially feasible for hotels to completely abandon the user pay model, but many of them are re-thinking their current infrastructure and pricing models.
    • rhera004
      rhera004 on 28 Aug 21
       
      Bluetooth speaker system connectivity would be a good idea for hotel rooms.
  • anonymous on 24 Oct 19
     
    The article lists the varies new technology that are becoming more and more of the norm in modern hotels. The first and most important is WIFI. Ten years ago every hotel you went would make you pay for WIFI nowadays guests look for hotels that offer free wifi. Conference facilities are a big thing in larger hotels but they need to be digital. Everyone has a mobile device so making as much as possible available on a guests mobile phone will go a long way. Entertain and clod services are all new technologies being used in hotels as well. Of course social media is a huge part of our day to day world.
  • anonymous on 19 May 20
     
    This article talks about how technology is affecting the hospitality industry. There have been several small technological advances in the industry. Recently, advances have been skyrocketing, especially in the hotel sector. Hotels have been updating their technology year after year striving to stay relevant. Businesses are looking for Digital conference facilities for their conferences/meetings. Where skype and zoom calls can be conducted in a business fashion. There are also hotels that are looking to put in finger scanning devices for room access and infrared scanners for staff members to monitor room activity. This article has several other fantastic advances in technology that could be used in the hospitality industry as a whole.
  • laboygrisell on 25 Aug 20
     
    Technology evolves everyday it keeps getting better and making lives even easier. Guests are attracted to hotels who have the latest technology. This week I saw in social media a friend of mine is currently in Las Vegas and her room had an Echo Dot and she was asking Alexa to turn off the lights and close the shades. That got my attention and is proving the point on how the Hospitality industry has to be at the very top of the latest technology trends.
mandalysha

How Biometrics Helps Modernize the Hotel Guest Experience | - 0 views

hoteltechnologynews.com/...ize-the-hotel-guest-experience

biometrics hotel

shared by mandalysha on 11 Feb 23 - No Cached
  • biometrics links a user’s I.D. and credit card or payment card info with individual biometrics data like a photo or fingerprint. Hotels can easily identify guests before they arrive and apply the same profile data at other points throughout their stay
  • Many hospitality providers and hotels are using biometrics technology to verify user identity and secure payment information for a variety of guest services: in-room tablet apps, premium on-screen entertainment services, high-speed internet service, and access to amenities like the pool and gym
  • The streamlined ID process frees up staff so they can spend more time and resources on other activities, allowing them to fully commit to their role as hosts
  • ...4 more annotations...
  • For companies that already have a content management system or guest platform, it’s easy to integrate secure optical character recognition in the form of biometrics facial recognition technology that matches a face with an ID to generate a QR code
  • Case in point: Hoteza, an interactive, guest-facing platform, is using biometrics to verify photo-based identification for mobile check-in. Over 500 hotels around the globe including Hilton, Radisson, Wyndham, Kempinski, IHG, and Accor look to Hoteza’s cloud-based content management system for online check-in solutions, Internet Protocol Television (IPTV), mobile and in-room tablet apps, digital signage, and high-speed Internet access
  • Biometrics not only helps recognize users when they attempt to log in to the hospitality guest platform, but it also reduces operational costs by enabling self-service capabilities
  • Hotels and resorts each offer a unique personalized experience when greeting customers as they walk in the door, but if there is one common thread in the industry it’s that hospitality professionals constantly go the extra mile to create a superior experience. Biometrics is advancing that by blending familiarity and ease-of-use with modern, secure, and innovative technology
  • mandalysha on 11 Feb 23
     
    Biometrics usage in the hotel sector have been ramping up. Biometrics links a user's I.D. and credit card information with biometrics like a photo or fingerprint and this tech can be used throughout the hotel for things like in-room purchases and access to the gym and pool. Using biometrics allows the hotel staff to focus on being hosts.
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