Technology key to hotel success, yet few hoteliers investing in advancements - 0 views
-
Separate research by two companies – Samsung Electronics UK and hospitality IT Support company Cardonet – out this week, has revealed that just a quarter of hotels have money to invest in technology despite 82 per cent of hoteliers agreeing that spending out on the latest technology could boost customer loyalty and increase revenue.
-
“The speed at which technology is progressing can be frightening, but when all is said and done, businesses simply want to use systems that work.
-
it is a higher expectation from guests for services such as free and fast Wi-Fi and remote check-in systems which is driving the need for investment, but many are still failing to do so.
-
This article is talking about more and more hoteliers would like to invest technology to their property in order to attract more customers. According to a research of Samsung Electronics UK and hospitality, IT Support company Cardonet 82% hotelier said they agreeing that invest technology can keep their royalty customers and increase revenue. For every hotelier, the goal is to boost occupancy levels which means hotel can increase their revenue. Most of the hoteliers believe technology can help them to achieve this goal. Being closer to the IT resellers and suppliers and always focus on how to invest the new service that will gain more customers and increase hotel's revenue. For most of the hotel, there still have a challenge for them to investment new technology such as customer not accept the emerging technologies and dear of changing the new technologies. Some customer may won't use Wi-Fi or the old school people they won't like to use the smartphone as a room's key. On the other hand, it's not easy to invest the new technology for a hotel, the old system may not accept the new tech or the system won't allow the old data and the new tech stay together.