Robotic Technology in the Hospitality Industry Set to Shift | - 2 views
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In hospitality, the use of robots can be considered a bit trickier because they would be required to interact directly with humans. Human responses are largely less predictable than machine communication
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They can work with peak efficiency for longer periods than humans. Robots are also able to carry out a whole lot of tasks faster than humans. Additionally, when robots are used, human error is eliminated. You can expect a very high level of precision and accuracy.
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robots cannot act beyond their pre-programmed range of actions. Sure, with artificial intelligence, they can learn a few things, but whatever new information they would learn has to be within certain confines.
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Right now, the duties of robots have moved from being just the dangerous and difficult tasks that we don’t want for humans. Robots now do the everyday job of making people happy, serving them food, waiting on them and making children laugh
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The patterns recorded and learnt by the robots can be used as data to predict customer preferences and adjust services accordingly.
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The article discusses advantages and disadvantages of the potential usage of robots in hospitality-related companies. Robots can make people's jobs easier. They should be wisely programmed to communicate with humans. Robots are also used to collect data for future research and analysis.
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Nowadays, using robotics in hospitality has become a trend. Although it has proved that robots were not only suitable to do dangerous or repetitive work but also dealing with human guests. Robots can do the work of making humans happy. There is a concern for them in the hospitality field that robots will replace humans and make humans lose jobs. However, according to the article, it is not always accurate since sometimes using robots can make the service more organized and systematic and attract more guests, thus maintaining the needs for human workers. Looking ahead, robots would be data goldmines in the nearest future. They do not replace people, rather, they are tools used by people.