How the Cloud is Shaking up the PMS Landscape: New Skift Research - Skift - 2 views
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Integrations to the PMS is one area that has seen anything from despair to anger among hoteliers and integration partners.
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Integrations to the PMS is one area that has seen anything from despair to anger among hoteliers and integration partners.
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need information that is stored in the PMS, requiring to connect (i.e. integrate) with the PMS for access.
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although the majority of hotels are using Windows-based OPERA v5, which requires an on-premise database.
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the PMS vendor sends out an engineer and/or representative to visit the hotel to install the software and train the staff.
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hosts the data and software in the cloud, and there is no need for physical hardware at the property.
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Hybrid models continue to exist where hoteliers can have some aspects of their software and data storage on-premise, with others in the cloud.
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Technological advancements have allowed for new entrants into the property management systems space to offer a viable alternative to incumbent legacy systems. Those systems might be scrambling for now, but they’ll catch up. All this can only be a good thing for the PMS and hotel tech space in the long run.
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. Legacy systems are now working hard to roll out cloud-based products and convert their customers onto these systems.
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Market leaders Oracle OPERA and Protel are clustered together around the midpoint, both offering a strong proprietary feature list and extensive integration
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The article talks about the effect that cloud computing has had on property management systems. Particularly, PMS integrations.
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My opinions on this article are based on my own experience with PMS systems, specifically Oracle Opera. It has been a terrible experience over the years trying to solve any type of issue with Opera and the support is existent but very limited, which makes it difficult for an average front desk agent to even understand what is going on. With Cloud-Based PMS systems, it would definitely need to be crucial to develop excellent customer service that will actually help with things go wrong with the PMS system.
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New entrants into the property management system have provided better alternatives to the legacy systems. Integrating those systems has been somewhat a challenge but in the future they(Cloud system) may well be the norm.