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Why Your Property Management System Should Do More Than Manage Your Property | By Nico... - 0 views

www.hospitalitynet.org/...4094750.html
shared by cjdearmas on 18 Sep 19 - No Cached
  • While there are many systems that play a critical role in the strategic optimization of a hotel's operational structure, the PMS represents the technological heartbeat of any property.
  • ortunately, a mobile PMS allows for real-time communication with housekeeping and instant room status updates, leading to an 80% reduction of calls made to the front office, and a 20% increase in housekeeping productivity.
  • A mobile PMS is essential for hoteliers to thrive in this new, guest-centric environment.
  • ...3 more annotations...
  • the PMS acts as a centralized hub of vital information relating to revenue, guest engagement, staff efficiencies, and reporting.
  • a cloud-based PMS which offers easy integration through an open API will allow a hotel to grow, stay ahead of market trends, and connect to best-of-breed solutions 一 without the expensive and time-consuming upgrade costs of legacy systems.
  • A PMS should be able to optimize profits with built-in capabilities that include detailed reporting and financials for better business decisions, centralized guest stay data to tailor guest experiences, revenue management to maximize ADR and RevPAR,
  • afigu115 on 18 Sep 19
     
    This article explains the importance of what a property management system should do. It is said that the PMS is the core of any hospitality company. The PMS gathers information about revenue, guests, staff, and any reporting necessary. Although the PMS is known to manage your company, it should also help with customer service and generate more revenue. I's important that todays PMS systems are available to all on their mobile devices, making it easier for guests. The PMS is also something that needs to be used for both front and back of the house functions, this includes house keeping and human resources. Lastly, this system should be compatible to all other forms of technology. I believe the PMS serves many functions to help ensure a company succeeds.
  • edagt001 on 03 Oct 19
     
    The article is about PMS acts as a centralized hub of vital information relating to revenue, guest engagement, staff efficiencies, and reporting.
  • cjdearmas on 14 Jun 20
     
    Managing a successful hotel is not easy 一 Hoteliers are tasked with enhancing the guest experience, empowering their staff, and increasing their property's bottom line. It Should Be Mobile-First Modern travelers are going mobile, and mobility is «flattening» the hospitality marketplace. A mobile-first PMS can streamline various touchpoints in the guest journey, such as reducing long lines to the front desk. It Should Play Well With Others No technological platform is an island, and hotels cannot be run on a single siloed technological solution. It Should Optimize Revenue Traditionally, the role of the PMS was to help hoteliers manage their hotel's operational structure. However, today's PMS can do so much more than that.
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The Features and Benefits of Hotel Property Management Systems | by Onix-Systems | Medium - 2 views

medium.com/...anagement-systems-286ff945d48e
shared by biancafavilli on 01 Jun 20 - No Cached
  • A centralized computer system allows to organize, schedule, and perform the day-to-day functions and transactions in hospitality accommodations and residential and commercial rental properties.
  • All hotel PMS include the critical modules of reservation, front-desk operations, and housekeeping. On top of all that, modern hotel PMS solutions include a range of features that promote the delivery of flawless personalized guest experiences.
  • A good hotel PMS should allow reservations for large groups, meetings, incentives, conferencing, and exhibitions, activity booking, and adding hotel amenity packages. Ideally, it should support mobile booking as well.
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  • The POS function of hotel operating systems helps manage all payments accepted through multiple point-of-sale terminals smoothly, automates transactions, and keeps the data in one location.
  • bdegirolmo on 01 Jun 20
     
    Hotels implementing PMS into their day-to-day operations is the key for a successful and smoothly operating system. Having a PMS system allows for hotels to includes modules for their guests giving them the ultimate experience. For example, reservations, front desk operations, housekeeping, and a range of other features that allows each guests experience to be personalized to themselves. PMS is essential when it comes to hospitality, as it allows for everything to continuously run like a well-oiled machine.
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Europe To Be A Favorable Destination For The Growth Of Smart Stadium Market | Marketsan... - 1 views

www.marketsandmarketsblog.com/smart-stadium-market.html
shared by kimmumford on 12 Feb 18 - No Cached
  • The global smart stadium market that was estimated to be worth USD 4.62 Billion in 2016 is projected to reach a value of USD 17.32 Billion by 2021, growing at a CAGR of 30.2% during the period 2016–2021.
  • On the basis of deployment model, the on-demand deployment model is anticipated to take up the largest share in this market as well as grow at the highest rate in the coming years, since the organizations are nowadays focusing more on reducing operational costs along with improved efficiency, high security and low maintenance, and easy installation, among others.
  • Other factors like increasing demand for cloud services, data center services, network services, and its reliable and efficient integration are further said to be driving the services market.
  • ...4 more annotations...
  • , Europe is expected to hold the largest share, thus dominating the global smart stadium market in 2016, whereas the Middle East and Africa is the fastest-growing region.
  • The worldwide market for smart stadiums is experiencing huge growth, mainly owing to the following factors: Rising trend of digital transformation and adoption of IoT technologies Increased focus on attracting home viewers Growing demand for better customer engagement and experience Upcoming national and international sports events across the globe like 2022 FIFA World Cup in Qatar Increasing government initiatives for smart building projects Growing need for modernization of network and telecom infrastructure
  • On the flip side, inability of traditional stadiums to match up with the smart stadium technology and low investments in smart technology by the stadium owners in its deployment are the major factors that may hamper the growth of this market.
  • global market for smart stadiums include Huawei Technologies Co. Ltd. (China), Intel Corp. (U.S.), NEC Corp. (Japan), Cisco Systems, Inc. (U.S.), International Business Machines Corporation (U.S.), Fujitsu (Japan), Johnson Controls (U.S.), Tech Mahindra Ltd. (India), Volteo (U.S.), and GP Smart Stadium (the Netherlands).
  • kimmumford on 12 Feb 18
     
    Smart stadiums are growing in popularity around the world. In 2016 was estimated to be 4.62 million dollars and is expected to grow by just over 30% by 2021. There are different models available when designing a smart stadium. The on-demand deployment model will make up the largest share of the market. The leader in the growth of smart stadiums are Europe, Middle East, and Africa. There are six factors contributing to the growth of smart stadiums. However, there are two factors that are hindering the growth of smart stadiums. One of these factors is the investment. There are at least ten major corporations that are offering smart stadium solutions. Five of the ten corporations are based in the United States. However, there are some smaller companies that are forming partnerships to help stadiums implement the new technology.
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What's the difference between a PMS and a POS? - Preno HQ - Preno HQ - 1 views

prenohq.com/...erence-between-a-pms-and-a-pos pms pos technology hospitality
shared by zihanwang on 30 Jul 20 - No Cached
  • A Property Management System (PMS) takes care of the day-to-day front-desk functions of an accommodation business.
  • A Point-Of-Sale system (POS) is used anywhere when you need to conduct sales transactions.
  • A PMS-POS integration allows guest billing information from each of your necessary touchpoints (front desk, bar, spa etc) to be sent to your PMS and added to a centralised guest account. 
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  • An integration between your PMS and POS provides deeper value than simply managing transactions.
  • While an integration between a PMS and POS is operationally imperative, there are add-ons that can streamline the process further.
  • zihanwang on 30 Jul 20
     
    This article introduce what the difference between a PMS and a POS and it specific illustrate what benefits the PMS-POS system can brings to the hotels. This article give us a deepen understanding of PMS and POS systems.
  • hankunli on 30 Jul 20
     
    Generally, PMS and POS are quite different systems. A PMS is used in front desk operations and a POS is used in processing transactions. However, they can be integrated and reduce errors in data transfer, comparing to manual systems. PMS-POS integration can provide much more than simply managing transactions. The additional benefits include intelligence on customer behavior and the occupancy-revenue relationship, along with helping in identifying the most contributing marketing segment.
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Why Your Hotel Can't Afford Not to Embrace Mobile Technology - Jonas Chorum - 0 views

jonaschorum.com/t-to-embrace-mobile-technology hotel mobile technology
shared by bdegirolmo on 08 Jun 20 - No Cached
  • As technology continues to advance on daily basis, it is imperative that hotels remain on the forefront of this evolution to meet the ever-changing needs of both their guests and staff members.
  • For hotels to remain competitive and continually attain positive guest ratings, the urgency to implement a mobile-friendly, cloud-based property management software solution has never been greater.
  • One of the main reasons often comes down to cost and justifying an investment in new technology.
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  • This generally leads to a ‘wait and see’ approach, which can often have major consequences that ends up resulting in a hotel quickly falling behind the industry standard.
  • as trends shift towards mobility, both from a guest and employee perspective, hotels may fall out of favor with guests who are looking for a more modern experience and may also have a hard time attracting new staff members.
  • bdegirolmo on 08 Jun 20
     
    This article discusses how it is imperative that the hospitality industry avoids the "wait and see" approach to stay relevant. It is believed that guests are now looking for that more modern experience when staying at hotels and endure the thought of having access to anything and everything necessary at the tip of their fingers - house keepings, check-in, check-out, etc. It is said that if the hospitality industry does not keep up with the evolving technology is it set for a negative impact on business.
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Hospitality Should Not Remain The Last E-Commerce Industry Regarding Prepayment - 0 views

www.hospitalitynet.org/...4093404.html hospitality hotel business
shared by cleon087 on 11 Sep 19 - No Cached
  • High cancellation rate: According to a recent research by D-EDGE, over 23.5% of the bookings of independent hotels and 35% on-the-books revenue is cancelled before arrival.
  • Fraudulent Bookings: As the booking is not engaging the end user, some hotels may be the victim of unscrupulous visitors booking long-term stays (20 days or more) just to feed their Visa's demands for example
  • High cancellation rate: According to a recent research by D-EDGE, over 23.5% of the bookings of independent hotels and 35% on-the-books revenue is cancelled before arrival.
    • cleon087
      cleon087 on 01 Jun 20
       
      This doesn't even give a chance for the hotel to serve the guest and build a relationship with the guest.
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  • Fraudulent Bookings: As the booking is not engaging the end user, some hotels may be the victim of unscrupulous visitors booking long-term stays (20 days or more) just to feed their Visa's demands for example
    • cleon087
      cleon087 on 01 Jun 20
       
      You reserve rooms and are expecting this income but then it turns out to be a lie. Especially for a stay that is 20 days. I think it is crucial for hotels to come up with policies especially for extended stays.
  • widened the form of payment accepted.
    • cleon087
      cleon087 on 01 Jun 20
       
      This makes it more accessible and welcoming to all guest. If you make the payment process easier, it makes the booking easier and inviting to guest.
  • 59%* of them will book somewhere again if they are able to pay quickly the first time.
  • D-EDGE and PayPal have partnered to enable hoteliers to accept payments quickly on their hotel website, from almost anywhere around the world, in a secure manner.
    • cleon087
      cleon087 on 01 Jun 20
       
      Whenever I see that a company accepts pay pal, it always gets me happy and more likely to buy. It is easier to pay and I trust that pay pal is secure.
  • The account creation process is very fast and hoteliers can then start accepting payment instantly on their booking engine from almost anywhere around the world.
  • 267 million active PayPal users around the world and offer them a simple way to pay i
  • rate can increase up to 87.5%** thanks to PayPal solution for mobile.
  • aflor094 on 11 Sep 19
     
    The articles goes over why Hospitality should start making pre-payment the norm in the industry. The examples given are because of high cancellation rates, fraudulent bookings, and cash flow impact.
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  • jorgeegutivav on 15 Sep 19
     
    This article discusses the massive amounts of lost revenue experienced by hotels due to their outdated methods of collecting payment. By requesting guests to pay after the duration of their stay they are leaving up to 35% of "on-the-books" revenue to be lost due to cancellations, fraudulent bookings, or invalid credit/debit cards. By allowing guests to pay for their stay at the time of booking they are collecting payment sooner and reduce cancellation risks.
  • nicolasdepinto on 24 Jan 20
     
    The article discusses how hotels are one of the E-Commerce industries where payment is predominately received after the service is provided and not at the time of booking/purchase like most e-commerce businesses. This practice has hindered revenue growth over the years due to fraudulent bookings, long lead times affecting cash flow, and high cancellation rate for reservations. Which is why hotels should aim to further encourage payment at the time of booking, which according to D-EDGE (a cloud-based e-commerce company & booking engine) can be done by increasing the number of payment options, exemplified by their partnership with PayPal, that enables hotels to accept payments fast and securely by integrating the widely used PayPal platform to the hotel's website.
  • cleon087 on 01 Jun 20
     
    This article is about the importance of changing the way payment is done in the hospitality industry. There are negatives to paying after you have completed your stay. It includes people canceling before stays and people booking without any intentions of staying at the hotel.
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5 Trends Making an Impact on the Hotel Industry - Hotel-Online - 0 views

www.hotel-online.com/...n-impact-on-the-hotel-industry hotel industry
shared by Andrea Ruiz on 24 Aug 20 - No Cached
  • Providing a great customer experience is imperative for any hotel
  • Use apps that can help customers search and book hotel rooms instantly.
  • Use artificial intelligence, cloud-based technology and data to understand your guests and their preferences better. This will allow you to cater to their likes and dislikes.
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  • Offer them a self-check-in and check-out experience that minimizes waiting time at the reception. Face recognition, check-in via apps, smartphone keys or check-in wearable technology are some ideas that you can implement.
  • The trend of customers using smartphones to book hotel rooms through online travel agencies will continue.
  • The agencies take a reasonable percentage of commission from the hotels if the rooms are booked through them.
  • At the same time, they offer great deals to the customers. This helps in increased hotel bookings.
  • Technology has become critical in attracting guests
  • Use chatbots to handle customer inquiries and to give quick responses
  • over, it
  • Use hotel booking platforms and search engines to increase hotel exposure and bookings Analyze big data to understand the customer better and identify their preferences, which you can then offer as an add-on. This will encourage more customers to book with you instead of your competitors.
  • major fraction of travelers comprises of millennials – who are those between the ages of 18 and 34
  • hotels must target millennials and strive to offer them a better experience.
  • ou provide them
  • they will promote your hotel on social media. This will boost your business.
  • . More
  • Allow direct bookings through apps or even chatbots
  • will also help you stand apart from the crowd.
  • Andrea Ruiz on 24 Aug 20
     
    Technology has a grand impact on the hospitality industry. Some of these trends include online travel agent bookings and social media influencers. Millennials are the largest demographic traveling and the focus must be on them.
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CyberLink Partners With Advantech to Enable FaceMe® Facial Recognition for Re... - 0 views

www.oleantimesherald.com/...38-5020-8548-7f91d74c3e76.html
shared by jalipman on 25 May 20 - No Cached
  • vels of security compared to Cloud-based solutions. It supports more than 10 operating systems, including Windows, Android, iOS, and various Linux distributions such as Ubuntu x86, Ubuntu ARM, RedHat, CentOS, Yocto, Debian and JetPack. FaceMe® can run on low-power CPUs to enable facial recognition on cost-effective IoT/AIoT devices, as well as be integrated with high-end servers, workstations and personal computers equipped with GPU to provide highly efficient performance. FaceMe’s® high accuracy, flexibility and security makes it the leading facial recognition engine available on the market today.
    • jalipman
      jalipman on 25 May 20
       
      Not only does it have multiple applications it has been made to work with the majority of the major operating systems at a low cost. Having a system like this will allow for smart computing to enhance the guest experience while also cutting costs at the same time.
  • FaceView aims to realize intelligent visitor management and access control in the smart city domain.”
  • “We are proud to partner with Advantech in providing core facial recognition technology to FaceView that will unleash powerful capabilities such as tracking visitor traffic, analyzing customer demographics, identifying VIP visitors, and more,”
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  • Advantech’s FaceView app, developed for smart security and visitor analysis, provides fast, high-precision, scalable facial recognition and can extract data on visitors’ gender, age and emotions. The resulting data empowers businesses to better understand and serve customers such as VIP or loyalty program guests, as well as facilitate loss prevention and area security.
    • jalipman
      jalipman on 25 May 20
       
      In addition to being able to recognize a guest and tell if they are VIP or loyal guests this software will be able to detect emotion. Making it possible to tell when the guests is having or is a problem.
  • he integration empowers the app to perform real-time facial recognition and analysis of visitors’ gender, age and emotions for IoT applications in scenarios such as retail, hospitality, transportation and commercial building management, among others.
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Hotel Accounting Software: Why Do Hotels Need Specialized Vendors Like M3? - 0 views

hoteltechreport.com/...hotel-accounting-software-m3 technology hospitality hotel software accounting
shared by hankunli on 11 Feb 20 - No Cached
  • Accounting as a hotelier is a time and resource intensive process. Finding the right hotel accounting software can make or break your business – and potentially lead to efficiencies and cost-saving that can vault you ahead of your competitors.
  • Built by hoteliers, exclusively for hoteliers, the platform allows franchisees access to their financial and operating information in real-time with user-friendly reports
  • Accounting and business intelligence were burdensome processes that were preventing the brand from reaching their growth goals. Rather than continuing to focus on the older, expensive computer infrastructure, the company was interested in taking a proactive approach to manage assets and generate returns for owners
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  • Working to handle the needs of 24 properties, Coakley & Williams Hotel Management Company's two-person IT department found it was spending much of its time responding to simple requests for information
  • Additionally, by utilizing the Benchmarking tool in Operations Management when considering new properties, HP was able to view a quick snapshot of where the potential hotel compares with like brands in the system
  • After adopting a streamlined staffing model, HP Hotels needed to manage the bulk of their accounting above property, which would eliminate the need for full-service accounting staff at the hotel level
  • The solution directly addressed C&W’s needs by allowing each of its managed hotels to access its financial information directly and providing the ability to look at the day-to-day performance of each hote
  • Prior to the adoption of the M3 platform, the IT department, was spending up to 50 to 60 percent of their time serving as backups for information requests. Now, C&W’s IT staff says it spends less than 5% of its time on hotel-related issues, allowing the department to offer its services to other clients as a way to generate revenue for the company
  • Functionality: Allows each hotel to access its financial information directly and provides the ability to look at the day-to-day performance of each hotel. Business impact: The access to real time and individual hotel-specific information led to a 55% reduction in resources spent by IT on property-specific requests. This allowed IT to offer additional services to clients and generate additional revenue for the compan
  • On August 29, 2005, everything changed. Hurricane Katrina tore through the Mississippi Gulf Coast, destroying much of the Biloxi office of Encore Hospitality as well as flooding their IT room. Deploying their disaster-recovery plan, the team righted ship and ultimately moved to Dallas, TX, deciding on a location that was less at-risk for natural disaste
  • By implementing M3’s products and solutions, Encore was able to downsize its IT department to just two team members, and the offshore accounting team has been reduced to a few associates who input hotel accounting data remotely into Accounting Core
  • It’s evident that M3’s platform allows for resource efficiency as well as real time business intelligence and analytics, and the outcomes above speak to that fact. Adopting the M3 platform allowed for each company to streamline their headcount and accounting process, compare properties in real time, and secure their data in the event of a natural disaster. In the ultra-competitive landscape of hotel management, M3 has provided a leg up to HP Hotels, Coakley & Williams, and Encore and helps to ensure each company will stay ahead of the pack for years to come
  • ggara004 on 11 Feb 20
     
    This article references the specifics of the M3 platform, which is a more efficient accounting software for hoteliers. After several test runs, M3 has proven to help several properties streamline their accounting process, track data in real time and cut costs where possible.
  • hankunli on 02 Jul 20
     
    M3 is a useful hotel accounting software that can be used on mobile devices, according to the illustrations. As mentioned in this article, accounting software can do things that generic providers can't, like delivering actionable business intelligence. For M3, it also gains the property managers more benchmarking insight and turned a management company's IT department into a profit center that offers service. Furthermore, by replacing the IT department with two employees and a cloud-based accounting system, it saved a large sum for a management company.
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Broadvine Introduces New Products for its Platform: Broadvine Insights and Broadvine Es... - 1 views

www.hospitalitynet.org/...4088961.html
shared by ryanrodgers2014 on 05 Sep 20 - No Cached
  • With Broadvine Insights, our customers will be able to use additional data and analysis to better predict what is likely to happen instead of relying on historical data to guide their decisions
  • Broadvine's application platform provides real-time data and analysis for use in making more strategic and profitable decisions. By consolidating data from various property management systems, third-party data sources, time and attendance systems, and the accounting platform, owners and operators have complete revenue and statistical analysis reports and insights to make better decisions – all in real-time and across their portfolio.
    • ryanrodgers2014
      ryanrodgers2014 on 05 Sep 20
       
      Broadvine offers a cloud-based business intelligence analytics tool to help hotels measure performance to maximize their revenue and operating efficiency. The system is a Software-as-a-Service, which means there is no software installed the hotel, and helps by eliminating the need for IT management . It works by collecting data from the hotels PMS, GL, Guest Satisfaction Scores, and other systems to normalize data and present it with a dashboard and other reports that are accessed online for the hotel and managers.
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10 Event Planning Software Options: Made Simple - 0 views

eventplanningblueprint.com/10-event-planning-software technology hotel business Tech travel solution mobile green hospitality software
shared by jamigovaerts on 10 Oct 20 - No Cached
  • For event planners that are in the beginning stages of their event planning career, and who don’t have a large budget to purchase event planning software, there are (nearly) free options like Basecamp, Trello or Smartsheet (excel spreadsheets still work well, too!).
  • Paid Event Planning Software
  • Planning Pod –
  • ...11 more annotations...
  • Etouches
  • Offering solutions for event registration, floor plans, timelines and task assignments, etouches is a great option for all cycles of your event.
  • Eventbrite
  • One of the most popular event planning software options for event organizers (professional planners and community organizers) looking to sell tickets and manage event registration is Eventbrite.
  • Evolero – With a free two week trial, Evolero was developed by an event planner and has all your event software needs in one place so you don’t have to switch between platforms – everything from managing event registration and websites, to ticketing, planning and promoting.
  • Cvent – A leader in the cloud based, event management systems, Cvent offers event planning software for mobile apps for events, email marketing and web surveys, targeted advertising, and online registration and venue selection.
  • Azavista – Planning an event of any size, Azavista may be a good option for you. Offering flexibility, their platform allows event planners to set up a new event within minutes.
  • Basecamp
  • Trello
  • Smartsheet
  • Evernote
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What is an Human Resources Information System (HRIS)? A Full Guide - 1 views

www.analyticsinhr.com/...ources-information-system-hris human human resources resources information system full guide
shared by khadija2050 on 30 Nov 20 - No Cached
  • used to collect and store data on an organization’s employees.
  • be cloud-based
  • . This means that the software is running outside of the company’s premises, making it much easier to update.
  • ...35 more annotations...
  • these systems are also called Human Capital Management systems, or HCM. In this article, we will use the terms HRIS and HRIS systems interchangeably.
  • keeps track of changes to anything related to employees
  • ability to offer self-service HR to employees and managers.
  • This includes material for the identification for employees in case of theft, fraud, or other misbehaviors, first contact information in case of accidents, citizens identification information for the tax
  • one plac
  • the tracking of data required to advance the HR and business strategy. Depending on the priorities of the organization, different data will be essential to track. This is where the HRIS comes in.
  • Record-keeping
  • This software handles all the company’s recruiting needs. It tracks candidate information and resumes,
  • Payroll automates the pay process of employee
  • is benefits management
  • time and attendance data from employees
  • allows HR to track qualification, certification, and skills of the employees, as well as an outline of available courses for company employees. This module is often referred to as an LMS, or Learning Management System, when it’s a stand-alone
  • talent pipeline and having replacements available
  • having employees and their direct supervisors manage their own data
  • involves the analysis of this data for better-informed decision making. We’ll explain more about this in the section below.
  • databases that record a company’s transactions. An example of a transaction is when an employee joins the company.
  • . They are
  • They simply haven’t been designed for this. In addition, not all HRIS systems have all the above functionalities build-in.
  • as it means that data is dispersed into multiple systems. In order to report data, a new layer needs to be added on top of all HR systems to report and analyze the HR data.
  • These include Workday, Oracle, SAP, ADP, Ceridian, Kronos, and more. Listing all the HRIS suppliers would be impossible, so we decided to explicitly mention the four HCMs that are considered to be leaders.
  • they offer different suites including recruiting, learning, performance management, and an e-learning LMS.
  • Workday is arguably one of the best-known HRIS out there
  • These are systems that keep track of a company’s resources, which include among other things financial assets, orders, and people. In 2011, SAP acquired SuccessFactors,
  • It includes modules on talent management, workforce rewards, workforce management, and work-life solutions.
  • HR, payroll, and talent management. Systems include time and attendance, onboarding, performance management, compensation, succession
  • on-the-job training to HR professionals in the use of the system. This function is usually in the IT arm of the HR department.
  • provides support for the HRIS. This includes researching and resolving HRIS problems and being a liaison with other parts of the business, like finance/payroll.
  • This means improving the employee experience in using the systems, coming up with user-friendly innovations, and implementing new policies to be reflected in the system.
  • IT is useful to understand the intricacies of the system while HRM helps to understand the processes that the HRIS is supporting.
  • the specific demands of the different stakeholders inside the company are inquired about.
  • you choose an implementation partner,
  • Here the functional and technical requirements for infrastructure,
  • a core test team is created.
  • communication plans need to be created, and Frequently Asked Question and other support documents created to benefit the software implementation and uptake.
  • the system can Go-Live. Feedback needs to be constantly collected and training material updated with the evolving systems. Cons
  • khadija2050 on 30 Nov 20
     
    the articles gives a detailed definition of the HRIS and the benefits it presents to companies . it also touches on different platforms that companies decide to choose to work on the HRIS.
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Smart hospitality-Interconnectivity and interoperability towards an ecosystem - Science... - 0 views

www.sciencedirect.com/...S0278431917301974
shared by jblan183 on 25 Oct 21 - No Cached
  • The Internet brings boundary-less business environment and a strong competitive market. The oversupply of tourism suppliers, especially in the hotel industry, forces hoteliers to be innovative and creative and to find ways to differentiate and give prominence to their hotel among the large number of competitors.
    • jblan183
      jblan183 on 25 Oct 21
       
      Using the "smartness" of the internet through interoperability and interconnectivity, the tourism industry can enable hospitality organizations to develop their competitiveness through better understanding of customers and market conditions and develop their decision making processes.
  • Technology in hospitality not only acts as a tools to improve operation efficiency and effectiveness (Yu and Lee, 2009) but also co-create customer experiences (Neuhofer et al., 2015), improve organisational performance (Melián-González and Bulchand-Gidumal, 2016), and disseminate marketing information (Okumus, 2013). Electronic marketing campaigns now shift its focus to cocreate through social media. Customers’ pre-purchase and on-site behaviour are influenced by the context posted on online platforms (Buhalis and Foerste, 2015).
    • jblan183
      jblan183 on 25 Oct 21
       
      This can be proven with the preferences of the guests in terms of making reservations. According to EuroStat, "In marketing and distribution statistics have shown that 59% of the travel reservation are made online," indicating "strong customer desire for online platform reservations" using online travel agency websites "as the key information and booking source for hotel reservations," as studied by Yacoue and Fleischer.
  • Based on the related literature on smart network and application interoperability and interconnectivity, this study proposes an integrated smart hospitality network which includes sensors (for collecting external data), cloud computing (big data storage and processing), and intelligence applications that enables automated operations to support intelligent business decisions with minimum customization of communication protocols.
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6 Elements Obsolete in the Hospitality Industry - 2 views

www.infor.com/...te-in-the-hospitality-industry Disruptive Innovations; Expectations; technology hospitality Software
shared by ldeur001 on 30 Aug 21 - No Cached
nashalsiddiqi liked it
  • Guest expectations has always been the focus of industry leaders in hospitality and food service. Today, the hospitality consumer is tech savvy to an historically unprecedented degree.
  • Through mobile options for their guests, leading hotel chains including Marriott and IHG are making the traditional front desk line-up unnecessary.
  • The guest experience of going directly to the room without having to line up to check in and to check out in the same way becomes a given as the old paradigm disappears.
  • ...11 more annotations...
  • An important trend that’s driving the industry is guest empowerment to manage the order process themselves in their own time without necessary staff intervention.
  • Mobile ordering plays a significant role in this area. So does the growing presence of kiosk technology
  • UberEats, Door Dash, GrubHub
  • here are some negative effects of these models as well, with some third-party apps taking a debilitating chunk of the profits in exchange for their services.
  • Allowing customization of menu items is a part of the increasing emphasis on personalization of the hospitality industry overall.
  • accurate reporting that allows organizations to manage menus based on the trends of what guests want and apply changes across all locations simultaneously.
  • it is becoming more and more important for organizations to remove the barriers for visitors to make payments according to their native preferences, particularly as cash payments continue to be rivaled by digital payments globally.
  • walled garden of information that was disconnected from the whole
  • With the increasing prominence of cloud technology, mobile applications, IoT, and a myriad of other technologies whereby data is collected and managed, that earlier model is fading out.
  • Creating an accessible, visible, and open environment that more easily connects to strategy is the clearer road to staying competitive.
  • Emerging technology and the culture developing around it continues to drive the evolving expectations of guests.
  • ldeur001 on 30 Aug 21
     
    Hospitality consumers are only getting more and more tech savvy, therefore, businesses must meet their patrons' standards and expectations when it comes to preferences, efficiency, convenience and speed. Examples we experience daily are mobile ordering at a restaurant, online/kiosk check in at a hotel, food delivery apps and more.
  • dnune013 on 30 Aug 21
     
    Being able to customize to the consumer and their needs is a game changer and with data analytics available today this is becoming more of a reality and could soon be a consumer expectation as we want content and experiences that are relevant to us.
  • nashalsiddiqi on 31 Aug 21
     
    The more technology is evolving into the world of business the more human interaction is less needed. parallelly, customer expectations keeps getting higher every year. some consumers tend to look for more personalized service, this is very difficult to provide through technology solely, till now at least, human interaction is essential to keep up with guests expectations.
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Keeping Mobile Tech in Hotels Secure with Biometrics | By Court Williams - Hospitality Net - 0 views

www.hospitalitynet.org/...4096433.html hotels biometrics
shared by teallemejia on 26 Sep 21 - No Cached
  • Biometrics are biological measurements or physical characteristics that can be used to identify individuals.
  • Marriott hotels in China use facial recognition technology for check-in purposes, charging the room fee and deposit automatically to guests' Alipay accounts and providing the room key after identity verification
  • Many hotel chains use large-scale, organization-wide enterprise systems for their IT operations. These require exceptional cybersecurity, controlled user access, and extensive cloud computing capabilities.
  • ...5 more annotations...
  • Hotels are also embracing the Internet of Things for the benefit of guests, to adjust room temperature settings, lighting, voice-controlled room service, operate adjustable beds and other appliances.
  • Many properties are combining augmented reality (AR) and virtual reality (VR) for entertainment, convenience, and administrative purposes. AR-powered signage, for example, can help direct guests to check-in or pick-up locations, based on their mobile fingerprint and biometrically-verified identity.
  • The closer the connection between biometric methods and the user, the greater the security. Since a user's personal mobile device is effectively a "closer" link to the individual than a hotel's facial recognition system, one of the benefits of going mobile is increased security of data, employees, guests, finances, and facilities.
  • Mobile biometrics, like any other technology, opens the door to the risks of cybercrim
  • Research from SmarterHQ shows 72% of consumers will only engage with marketing that is personalized to their interests, while 86% don't want to provide their personal information because of privacy concerns. This creates a major conundrum for the hospitality industry.
  • teallemejia on 26 Sep 21
     
    A question we have all been asking is how can our data that we share be safe with businesses as technology continues to improve and progress into the hospitality industry. Biometrics are biological measurements or physical characteristics that are used to identify individuals like fingerprint mapping or facial recognition. Marriott hotels in China are already using facial recognition technology for checking in and charging the room fee and deposit to the guest's account. Many hotels also use biometrics for their IT operations. The closer connection between biometric methods and the user the security is greater. A person's phone is effectively safer than a hotel's facial recognition system and provides increased security of data.
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Hotel robotics thriving in 2020 | By Bob Rauch and Sarah Andersen - 0 views

www.hospitalitynet.org/...4100756.html technology Hospitality Hotel business
shared by jsanc478 on 03 Feb 21 - No Cached
  • When looking at productivity, hotels are using robotics not to supplant jobs, but rather to make them more effective and efficient.
  • . From automated vacuums to virus-killing robots, these cutting-edge technologies are bridging the efficiency gap between humans and robots.
  • "Hubert" the room-service butler provides a better guest experience by taking on tedious tasks like in-room deliveries, which frees our staff to focus on the more complex needs of the guest.
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  • Now restaurants can use QR codes as a menu, thus avoiding the printing of menus. At the same time, guests can use their own devices for the entire experience.
  • Operators will see an increase in profitability, healthier staff and higher guest satisfaction.
  • hotels are using robotics not to supplant jobs, but rather to make them more effective and efficient.
  • Robots are now making contactless deliveries directly to guestrooms.
  • These technologies are designed to support the natural evolution of the hospitality sector and are functional in each department, from housekeeping to revenue management.
  • job as hoteliers to meet this growing demand.
  • Technology is transforming the hotel industry by leveraging the power of robotics and artificial intelligence
  • Front desk
  • Housekeeping
  • People appreciate the convenience and enjoy the novelty of seeing a robot deliver their snacks and amenities. An added plus: Snack sales have seen a strong surge.
  • Food and beverage
  • Guests (millennials in particular) want to view, order and pay for hotel guest services from their own device. To meet this growing demand, hotels are using cloud-based mobile ordering solutions designed specifically for hotel guest services. O
  • combination of food costs, labor costs and overhead have made profit margins razor thin. 2020, thanks to the virus, has exacerbated this challeng
  • Automated systems are beginning to deliver unprecedented value to hotel operators and guests.
  • Robots and AI are holding costs in check while improving quality and consistency.
  • zhuan007 on 03 Feb 21
     
    This article illustrate how robotics help the oeprations of housekeeping, front desk and F&B in hotels during the pandemic. The examples demontrate that the technology of robotics improves guest experience, health and efficiency.
  • ldeur001 on 19 Sep 21
     
    Hotels are using robots more and more. They find that robots are able to to the job more effectively and efficiently. We see this in housekeeping with automated vacuums and virus-killing robots, in room service deliveries, etc
  • jsanc478 on 14 Apr 22
     
    Robotics is the new future, they are transforming the Hotel Industry with all this new technology that not only will be better for the business, but for the costumers will be and extraordinary experiences. This articles talks about that the robots are not here to replace jobs, they are here to make their jobs more effective and efficient. Guest wants"personalization and information at the touch of a button "so business have to meet the demand of the customer,
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What is a Hotel PMS (Property Management System)? | Oracle - 2 views

www.oracle.com/...what-is-hotel-pms PMS Hotel Management
shared by krikooo94 on 10 Jul 22 - No Cached
  • A hotel PMS replaced time consuming, paper-intensive processes.
  • A hotel PMS is now a critical business operations system that enables hoteliers to deliver amazing guest experiences.
  • Today's hotel PMS solutions help hoteliers deliver the experience guests want, while efficiently managing their business.
  • ...15 more annotations...
  • Increase housekeeping efficiency with instant updates on housekeeping mobile devices when customers check out, freeing up rooms for cleaning.
  • improve response time
  • Ensure accurate guest folios for faster, more accurate billing.
  • Increase room occupancy and ADR
  • Boost sales
  • Guests rate their hotel experience in a collective, not piecemeal, fashion. Which means they desire to receive the same level of personalized, exceptional service across the property, whether they’re in the lobby or a restaurant.
  • Understand customer buying patterns so you can define more targeted packages and services.
  • Each new release brings new capabilities to help deliver great guest experiences, improve operating efficiency, and increase employee productivity.
  • hotels can lower upfront capital expenditure on software and hardware.
  • hotels can effectively manage rates and allocation of rooms to various distribution channels, helping to maximize occupancy, rates, and revenue.
  • Hotel PMS delivered a software platform that replaced time-intensive, paper and spreadsheet-heavy processes.
  • Hotel PMS is now a critical business-operations system that enables hoteliers to deliver a seamless and contactless guest experience.
  • Cloud-based, mobile-enabled hotel PMS platforms offer hotels an innovative way to engage with guests while enabling hotels to reduce IT costs and simplify their infrastructure.
  • Such integration also permits restaurant transactions to be posted directly to the folio for better accounting and dispute resolution.
  • Hoteliers' demands for a property management system are many: orchestrate hotel operations, manage guest preferences, manage room inventory and rates, and evolve constantly all while keeping data secure.
  • krikooo94 on 27 Jan 23
     
    Hotel property management systems or PMS manage all aspects of hotel business operations, including the delivery of superior guest experiences. PMS started in hotels to replace the paperwork aspect with is time consuming. Since PMS has evolved beyond that. You can now use it to check in and check out, request housekeeping services, storing guest data, a more effective hotel distribution method, etc.
  • shineal on 29 Jan 23
     
    Thank you very much for sharing this insightful article on Hotel Property Management Systems (PMS's). It is indeed a very good thing that today's hotel PMS technology has evolved well beyond the front desk as the hotel's PMS is a critical business operations system that is needed to enable hoteliers to deliver amazing guest experiences. The advantage/feature that stood out to me the most about the modernized PMS's is its effective hotel distribution since these systems increase room occupancy and ADR through real-time rate and availability management across distribution channels, thus boosting sales through direct booking channels on brand website.
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Insights | Technology in the hospitality industry - exploring the very latest trends - 2 views

www.aurecongroup.com/...gy-in-the-hospitality-industry Technology Hospitality hotel tech
shared by kyleemcroberts on 15 Jan 23 - No Cached
  • Technology is advancing at a faster pace than ever before, and this is changing both the expectations of patrons as well as the way in which the hospitality industry conducts its business.
  • of the trends in industry are leading to great improvements and savings for hospitality industry companies; while some are changing how hotel developers plan their buildings, infrastructure, management structure and staffing require
  • Hotel guests expect to be able to connect to the internet seamlessly and without too many interruptions,
  • ...10 more annotations...
  • Like many of the other technology trends in the hospitality industry, investing in a check-in/cocierge app requires a small initial investment and can lead to greater efficiency and savings as hotel staff are able to focus on customer service
  • Communication between NFC devices can transfer data at up to 424 kbits/second and the communication is enabled when two devices touch each other,
  • This technology is also ideal for self check-ins by guests at hotels as well as the next trend in this article: smart room keys.
  • Some hotels are already offering more futuristic experiences, with robots delivering any items ordered through room service to a guest’s door
  • nfrared scanners are now also used to minimise disruptions relating to housekeeping (which is a common complaint from customers). Instead of hanging a ‘Do Not Disturb’ sign on doors or having cleaning staff wake up traveling guests with knocks and phone calls, hotel staff can take a more innovative approach by using infrared scanners that will detect body heat within a room and tell cleaning staff that they should rather come back later if the room is currently occupied.
  • Hotels will increasingly install smart room access systems that allow guests to unlock their doors by simply swiping their phones across a keyless pad on the door.
  • While hotels want to be able to offer digital content, they don’t necessarily want to invest in IT infrastructure and IT staff, making cloud computing the ideal solution.
  • Many companies in the hospitality industry are already using social media to their advantage as guests check-in on location-based social media apps,
  • Converged LANs to support multiple services
  • Marketing, management and hotel developers can no longer work in silos and these technology trends are giving them the opportunities, tools and solutions they need to create memorable experiences that can lead to positive change
  • kyleemcroberts on 15 Jan 23
     
    Technology is growing every day and staying up to date with what customer needs and wants are, are very important to being a successful business. This articles main focus is about the growth of technology in the hotel industry and how hotels are adjusting to new and upcoming technology. Customers expect certain tehcnologies now when staying in a hotel such as high speed wifi or electric key swipes now. Also new Developments such as social media. Businesses have started using mobile apps such as twitter or Facebook to learn about the needs and wants of their customers before they have even walked through the door.
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8 Disruptive Hotel Technology Trends to Watch in 2022 - 3 views

hoteltechreport.com/...hotel-tech-trends-2022 Technology hospitality tech
shared by j1abao on 12 May 22 - No Cached
  • Venture capitalists are finally starting to recognize the opportunity to invest in tools and platforms that allow hotels to capture new levels of hotel operations efficiency and revenue growth.
  • penetration of cloud-based technologies in the segment remains incredibly low
  • White labeling has already begun in the hotel industry without hoteliers even knowing it. Property management systems that offer channel management integrations are usually white labelling their channel managers from other vendors
  • ...44 more annotations...
  • 20,000 properties.
  • hospitality property owners look to address the challenge of competition from peer-to-peer platforms like Airbnb
  • focus on improving guest experience and helping travelers have the trip of a lifetime
  • guest-messaging software
  • messaging tools to deliver five-star service at scale
  • provide frictionless guest service and streamline time-consuming interactions, such as check-in.
  • hotels that invest in technology drive higher revenue, better guest reviews, and a higher star-rating.
  • The many tech innovations we see penetrating the market require constant vigilance of cybersecurity best practices, regular updates to security software, and dedication to routine testing and threat assessment.
  • Most revenue management systems focus on reporting and data visualization; the addition of white label software to the backend of an RMS can improve price optimization, letting hoteliers spend their time on higher value tasks and strategic revenue management.
  • APIs allow your various hotel technology tools and programs to work together, conne
  • streaming, voice activation, guest-room tablets, and food ordering tech.
  • 2nd Kitchen is a godsend for hotels without a kitchen on-site: guests can order room service from restaurants near your hotel,
  • Numerous high-profile malware attacks on the hotel industry have led to hundreds of millions of guests’ data being compromised and millions of dollars in damage.
  • forced to get smart about security
  • do their research in selecting tech tools
  • regularly host training to their staff
  • all-in-one suite of tools, including a property management system, channel manager, booking engine, and revenue manager, growing revenue and automating workflows at more than
  • There are two factors outside Coronavirus that are impacting OTAs. First, hotels are getting better at capturing direct bookings.
  • Secondly, Google has entered the travel market in a big way.
  • for property owners, WiFi 6 is much more relevant
  • The most important software in the hotel industry is the property management system
  • Smart thermostats, smart speakers, and smart locks
  • data has become the world’s most valuable resource.
  • Data can fuel smarter marketing campaigns, inform your pricing, and help you capture a higher market share
  • Hoteliers are just starting to realize the potential of its guest data.
  • put a dollar figure on just how much hotel industry data is worth. The Group purchased STR for $450 million in cas
  • New competitors are challenging old management companies that haven’t innovated enough
  • These next-gen properties are sometimes called hometels (home+hotel), or more generally, alternative lodging
  • Technology in hotels goes far beyond guestroom TVs and phone
  • smart locks
  • ast WiF
  • NFC technology for contactless payments
  • kiosks or mobile apps for digital check-in,
  • robots that deliver room service.
  • Smart hotel rooms use technology to allow guests to personalize their stay experiences.
  • beyond the guest experience, hotels can take advantage of faster WiFi
  • hoteliers must focus on data security and continued training
    • jtarr003
      jtarr003 on 26 Jun 22
       
      I really enjoyed this article about 8 disruptive Hotel Technology trends to watch in 2022. What I found most interesting about this article is how guest room technology is changing. Guest now want there hotel room to have voice enabled devices in there hotel room to help them control the room that they are staying in. Also guest would rather use on-demand conveniences like uber eats and door dash to eat food to there rooms.
    • jtarr003
      jtarr003 on 26 Jun 22
       
      8 disruptive hotel technology trends to watch in 2022
  • White labeling is a practice in which a product – in this case, hotel software – is manufactured by a third party and uses branding by the purchaser, or marketer, so that the end product appears to have been produced by the purchaser. “The advantage is that a single company does not need to do it all: one firm can concentrate on producing the product; another on marketing it; and another can focus on selling it, each according to its expertise and preference,”
  • Interest in investing in hotel technology has slowly ramped up in recent years.
  • Hotels that are comfortable using APIs can automate tasks that take up much of their employee’s time with manual data entry.
  • Why is data so valuable? “Data are now part of every sector and function of the global economy and, like other essential factors of production such as hard assets and human capital, much of modern economic activity simply could not take place without them
  • Hotels use technology to provide better service, streamline communication, allow guests to personalize their experiences, and offer more convenient processes, like checking in or ordering room service.
  • deliver increasingly high value for hoteliers and guests. For hotel managers, technology specifically designed to manage hotel operations, reservations, housekeeping, and more can enable greater efficiency and fewer human errors
  • dvieg001 on 12 May 22
     
    For this article I want to focus on the room technology aspect. We have become so dependent of our devices at home that sometimes going to hotels is not as pleasant as before. In this article, we can see how hotel chains are changing to cater to our needs so the daily routines are not affected. One example is how Hilton is partnering with Netflix allowing you to sync your Netflix Account with the Hilton Honors app so you can go and use the room tv to keep watching your favorite programs. So no more using your computer or ipad to keep binging on your series while you are in a hotel. The other interesting part is the use of tablets and apps that mimic our regular apps for food ordering within the hotel avoiding the need to call for room service or doing lines at restaurants.
  • ...2 more comments...
  • lande070 on 25 Jun 22
     
    This article reviews the top eight tech trends causing disruption in the hospitality industry: SaaS (software as a service), APIs (application programming interface), guest room tech, privacy & cybersecurity, OTAs (online travel agency) struggling, WiFi 6, big data and digital hotel companies/alternative lodging. The article dives into each of the eight with an overview/background on the tech, how it's advancing, and why and how it's being used. Some of main takeaways are that for many of the tech trends the industry is just starting to realize the full potential and that overall these tech advances should be able to allow companies to harness tech and data to drive customer experience and retention.
  • eileen0917 on 27 Jun 22
     
    I found this article rather interesting because I feel like this is very normal to me now. The fact that it has technology trends of 2022 on it is so interesting because I've been seeing these trends for a while already. I liked how the article called these technology trends a way for the customers to personalize their experience. At the end of the day, they truly are in charge because of these trends. Everything is accesible online and they even have options to add nearby tourist spots to their itinerary. Technological convenience is now a part of everyone's life. This is why hotels are implementing this convenience through streaming, guest tablets, food ordering kiosk, and much more. This is possible because hotels are also using API's which connect hotel technology by tech stacking and using tools to talk to one another. In my opinion, these technological advances could only get better to further improve the convenience hotels can provide.
  • erinkieltyka on 26 Aug 22
     
    This article discusses not only the future of hospitality technology, but the impact it will have on the industry, All of the technology advancements mentioned will change how hospitality businesses operate. For example, cybersecurity is becoming a really important investment for these businesses to make because hackers have been stealing guest data and information. Tech advancements are being placed around privacy of consumer data, when that never used to be a major issue
  • j1abao on 23 Oct 22
     
    This article palms out 8 disruptive hotel technology trends to follow. The explosion of SaaS, APIs going mainstream, room technology innovation, privacy and cybersecurity, the struggles of OTAs, WiFi 6, big data and digital hotel companies. The article illustrates that technology is driving the hospitality industry by explaining new technology trends that enable hoteliers to operate more efficiently and offer guests the opportunity to personalize their experience. But it also means hoteliers must focus on data security and ongoing training when implementing the technology guests expect.
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Sustainable Hospitality Technology Made Possible - CiHMS - 1 views

www.cihms.com/...ality-technology-made-possible sustainable hospitality technology business
shared by shineal on 17 Feb 23 - No Cached
  • Sustainable Hospitality Technology Made Possible
  • the tourism sector can be harmful to the local environment due to the excessive tourist demands resulting in a large number of plastics & food wastes, overuse of water and energy supplies, and the social life of the local communities.
  • The fast-paced technology development has eased hospitality in making strides to becoming eco-friendly without leveraging the heavy financial burden. In order to transform into a green industry, hospitality has been gradually tapping into certain tactics to keep up with the sustainable bandwagon:
  • ...9 more annotations...
  • Forgoing daily cleaning
  • With the integration of a motion and temperature camera detector, the central AC system automatically adjusts the hotel’s overall temperature to maintain at a certain level instead of manually setting your AC temperature to a specific degree permanently.
  • Smart energy and water-saving management.
  • Acknowledging your guest in opting out of the daily cleaning properly by rewarding incentive loyalty points or discount vouchers to other hotel facilities would lead to massive cost savings and environmental benefits.
  • Digitize the use of paper
  • Eliminating all menus, reservations, program flyers, and other hotels in-room compendiums and replacing them with a digital guest room tablet or a large touch screen interactive monitor at lobby area would dramatically reduce the number of paper, cardboard, and plastic waste in hotels operations.
  • Effective food waste management
  • The recent technology helps the kitchen come up with an ultimate menu that achieves wasting food supply by tracking records on kitchen waste on a daily basis.
  • Receiving centralized reports to keep you in check for multiple properties in real-time, accessible from anywhere anytime, and trouble-free integration with other hospitality software via Open API are the benefits of a cloud-based hospitality management solution.
  • shineal on 17 Feb 23
     
    This article on "Sustainable Hospitality Technology Made Possible" gives detailed tactics on how properties can lower their energy and consumption costs, and reduce waste which ultimately leads to protecting the environment. As explained in the article, this sustainability shift did not occur overnight, but rather through a progressive process that encompasses corporate social responsibilities and consumer sentiment.
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