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Earlier this year, hotel search platform Trivago, was seeking out a cloud-based HR solution capable of providing one single source of “truth” for employee data, while empowering HR leaders and managers with better insights to make faster and more accurate decisions. The company also needed a platform that its 1,300 employees globally could access at any time and from anywhere in the world. Using Workday’s Human Capital Management, the deployment saw Trivago transform day-to-day HR processes, such as compensation, absence management, time tracking, recruiting, expenses and performance and development. “We needed an HR solution that provided the technological platform for a single, always-up-to-date database – a solution that was flexible and especially scalable as we grow,” says Sian Williams, Business Operations and Strategy – Talent Solutions at Trivago.

“A one-size-fits-all approach is no longer feasible in HR as different companies have differing needs. Therefore, we provide a basic platform which is flexible for customisation,” he says.

“AI will enable more productivity as menial functions such as delegation of tasks will all be done by the system.”

The biggest contributor to Expedia missing its quarterly projections was its decision to ramp up spending as it plans for the future. Expedia will be spending $170 million alone on improving its cloud-based operations, technology and content. This investment will result in improvements to all of Expedia's online business, but it also represents a significant ramp-up in spend for HomeAway as the home-sharing brand becomes a frontrunner for the OTA.

What he did concede, however, was that Expedia’s customers were searching for more independent hotels, citing pricing competitiveness, name brands appearing lower in Expedia’s sort order and the OTA’s brand-agnostic audience as contributing factors.

These extras include the opportunity for guests to choose their own room when booking, access to free Wi-Fi and other perks. Overall, this makes it more difficult for OTAs to create a seamless experience for travelers, and gates the optimal travel experience behind a direct booking.  With this strategy, hotels may have found a method to retain power over the hotel experience through online bookings

They need highly-configurable and cost-effective point-of-sale (POS) systems that are secure and reliable.

consistency, long server life, and the ability to handle multiple needs simultaneously to drive down costs.

three general application categories: table/hospitality/restaurants; retail (convenience store/grocery/chain); and medical (including dental and veterinary).

Current technology trends are on the rise, influencing several industrial sectors, among which is the travel and hospitality industry, where enhancing the guest experience of the utmost concern

Integration between hotel systems, such as connecting a property management system (PMS) to another smart tool, will allow hoteliers to create a detailed customer profile.

The vast majority of hotel systems and software are cloud-based and can enable multiple operations, which allow proficiency in reducing time consumption

McDonald’s noticed a juicy opportunity to upgrade their drive-thru technology, which drives 70% of their business, and swiftly bought the group that makes the AI software.

Golden Arched giant and its franchisees to increase average check, cash flow and quickness of service.

Self-service kiosks are also making their way into the spotlight and have been warmly welcomed by customers everywhere.  The most attractive aspect is that new cloud-based POS systems are able to be updated with a press of a button, and no restaurant downtime.

myDigitalOffice, the hotel information management and back-office automation platform for sourcing, processing and storing hotel data in the cloud, today announced the company has been named 2020’s #1 Accounting and Finance Software by Hotel Tech Report.

based solely on customer feedback

This tool has made our hotels more efficient.”

Most of my clients asked me this question before, “What differentiates a good event management platform from an average one?”. Then I told them about data management. If you have an one-off event and decide that you will never have another similar event in the future, then you need not read further. However, if you are keen on event marketing and want to leverage events for generating business, you must not miss this article. An event management platform with integrated CRM will be key to your success. CRM stands for Customer Relationship Management. A CRM software, therefore, helps you manage relationships and interactions with your current and future customers. In most cases, your event attendees are your potential customers. Hence, it’s vital to integrate a CRM with the event software so that the sales team can take control and take action in time. Here are a few suggestions on how you can leverage an event CRM software to drive sales revenue. #1 Engage with your attendees as a pre-sales activity Pre-sales is very important as it’s about prospecting, qualifying and nurturing leads. Every time you spark a conversation, be it an email, a message, a Facebook comment, etc., you will want to record it and evaluate the sales-readiness of the attendee. #2 Easy access to information for Sales The marketing team’s effort in attendee nurturing shouldn’t be in conflict with the sales team’s lead nurturing. Your sales people need to know what events their clients or their leads have attended. Events could be about informing customers of a new product or keeping customers updated of the latest technological happening. Keeping a list of all the events that each of your client has attended will help Sales engage in an intelligent conversation with their client. That’s why there should be a data center that sales people and marketing people can access. With cloud-based CRM platforms, information is always available. #3 Store data for future use It doesn’t make sense to me if I use a separate platform for managing my event data. The data don’t only hold value to the event per se but also to customer analytics and remarketing. An integrated CRM allows you to look at a list of potential invitees and then select them as targets for event registration forms, so they are always aware of upcoming events and feel valued to be contacted. This may make them more likely to feel loyal to your brand and register. At the same time, your Sales team would have a better view of the customer and predict their behaviors. #4 Everyone is on the same page Not only marketing or sales need to nurture the relationships with customers. Customer success definitely needs to know what events their clients are attending. Human resources sometimes want to check if a candidate’s ever been to a company event. You want to make sure the people that need information to drive productivity and business get it easily.   In Conclusion… You as an event marketing professional must look for an event management software with integrated CRM now. Keep in mind that it must be a single platform that allows both your sales and marketing teams work effectively together. Email campaign reports or attendance reports are not CRM. If you want to find out more about this, send your questions to us by clicking the “Ask us a question” button below!

The report says agents are booking air tickets 15% less than they did in 2006, while they’re booking tickets direct from airline websites 65% more. That result combines with the trend that there are fewer than 10,000 agencies in the US today — down from 32,000 in 1998.

That’s one perspective, over a long period. But if you look at the latest data from another source, a different picture emerges. TravelClick, a provider of cloud-based solutions for hotels, found that GDS room nights in Q4 2013 grew by 5.3%, year-over-year, in North America. That was a larger jump than it reported for either OTAs or brand.com sites received from travel agents.

GDSs have long given travel agents a cut of the fees, while also often supplying back-office systems. GDSs have wanted to reduce these kickbacks in recent years, as airlines have negotiated hard on segment fees. But they haven’t been able to, as the bargaining hand of agents has been strong.

Technology is the beating heart of the hotel. Without a PMS, how would we even begin to serve guests? Without distribution channels, how would guests book rooms? Without a CRM, how would we create loyalty? Right now, most hotels get away with disorganized technology, because they've had no choice. Legacy systems haven't meshed with new cloud-based systems and a patchwork of different technologies for different purposes have been cobbled together. As with cooking, everything works better when all the moving pieces work together because no one tool does everything on its own.

different systems that must integrate in order to keep a hotel running. And the biggest problem is that they rely on one another, but they don't play well. They don't integrate, at least not with ease. We have each of these systems with its own data, and one system's data isn't talking to another system's data without complicated intervention. It's a mess.

The ramifications of a fully integrated tech stack are many. Creating custom applications becomes a possibility because integration is no longer a setback. Guest outreach can be personalized (for real this time). Service levels can be improved—and monetized

HR software systems assist with managing people, automating manual tasks, and keeping information orderly.

HR software includes, but is not limited to:

Cloud Based HR Software

Today's hoteliers have a variety of technological advancements at their fingertips, offering a myriad of solutions to streamline operations, and enhance the guest experience. For example, many hotels have used Augmented Reality to enable guests to seek additional information inside the hotel and around local places of interests.

But can there ever be too much of a good thing? Can too much digitization take us away from the core principles of high-touch hospitality on which the industry was founded? The solution is finding the right balance between high-tech and high-touch. While technology should never replace a commitment to service excellence, a simple knee-jerk resistance to technological progress is not the solution 一 the key is to discover how advanced technology can assist your staff and enhance the guest experience.

Modern hoteliers are increasingly relying on functions such as mobile check-in/out, cloud-based interfaces, centralized communications, native apps, push notifications, new and improved loyalty programs. These platforms let hotels continually aggregate guest data, creating actionable guest insights and additional opportunities for enhanced personalization.

With up to ten separate bars, Florida Theatre is challenged to keep up with orders and payments during its nightly events. As host to some of the biggest names in entertainment, the historic venue offers 200 entertainment events each year, catering to all age groups and tastes

Florida Theatre’s ten bars were still using standard cash drawers and external credit card machines. Not only was this process slow, but it also posed challenges to the four mobile bars that had to be set up for larger events.

They also needed a streamlined solution that required less equipment and built-in inventory tracking. With multiple bars operating at varying intervals, Florida Theatre’s management needed to be able to manage everything from one place, rather than having to aggregate data from up to ten different POS systems.

Aptech Computer Systems will standardize Concord Hospitality’s accounting processes for 112 hotels

support expansion of Concord’s multi-brand portfolio.

enhance back-office financial functionality and would include tight integration to the hospitality company’s reporting, budgeting and forecasting platforms

A Hotel Management App, or a Hotel PMS app if you will, is an absolute must in today’s competitive hotel business. With the amount of dependency there is today on a mobile device, being able to handle your hotel operations from the convenience of your smartphone is a winning strategy.

If you are still on the fence about investing in a hotel management app for your hotel, then let me run you through some of the vital benefits that come with investing in one.

The point of having a hotel mobile PMS app is to have the option and the advantage of being able to stay on top of your hotel operations without having to be physically present at the property. While there are several factors that contribute to the smooth functioning of hotel operations, there are a few of them that you just cannot afford to miss out on. This is where a hotel management app comes in handy.