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LU DENG

Choice installs cloud PMS in 5,000th hotel | Hotel Management - 0 views

www.hotelmanagement.net/...loud-pms-in-5000th-hotel-14611

PMS

shared by LU DENG on 01 Feb 12 - No Cached
  • Choice Hotels International has deployed its cloud-based hotel property management system, choiceADVANTAGE, to its 5,000th hotel
  • . The software's innovative features include efficient guest servicing, sophisticated revenue management, complete groups functionality, remote access, and full integration with the company's programs. As a cloud-based software, the system is also accessible from any computer that offers Internet access.
  • "Specifically designed and built to seamlessly interact with our central reservation and customer relationship management system on the Internet, this software adds value for our hotel owners and we're thrilled for its now truly global footprint."
  • ...1 more annotation...
  • Rate Center management tool,
  • Dhaval Khakhar on 01 Feb 12
     
    Choice hotels have deployed their cloud based hotel property management system choiceADVANTAGE, to its 5000th hotel, which is the Comfort Hotel De L'Europe of Saint -Nazaire, France, and is one of the lodging industry's most widely distributed web-based proprietary systems. This is a very user-friendly system and according to the chief technology officer of the Choice Hotels, the software also has an integrated solution to manage guest interaction at every stage. some of its features are efficient guest servicing, sophisticated revenue management, groups functionality, remote access and integration with company's programs. one of their main reasons to do this was to reduce their cost of purchasing, storing, and maintaining the costly infrastructure and hardware associated with the previous management systems. The hotel group also installed the Rate Center management tool, which will allow them to manage their pricing and inventory.
  • Jeremy Fairley on 03 Feb 12
     
    Good to see a strong working example of mass implementation like this. Proves that the web based model can work, so it will be interesting to see if more properties, and large chains in particular will adopt this model.
  • LU DENG on 28 Sep 12
     
    Choice made a wise choice! The cloud-based hotel property management system, choiceAdvantage, allows Choice Hotel to become more competitive in the hospitality industry by mastering efficient guest service, sophisticated revenue management, remote access, and so on. Since it is cloud-based, the system can be accessible to any computer that have Internet connection. The reason why Choice has made a wise choice is that It benefits a lot from this system by using less money. Usually hotel needs to spend more for installing and maintaing infrastructure and hardware. Since ChoiceAdvantage system is web based solution, it needs a minimal initial investment and save hotel a large sum of money. Choice hotel now starts to combine other management tools with its choiceAdvantage system to become more powerful in management level, which taught us that high-technology can help hotels improve and develop faster if it is applied in the right way.    
Chris Cardoso

Hotel Telecommunications Strategies - 6 views

www.hotel-online.com/...Mar03_Telecommunications.html

shared by Chris Cardoso on 28 Jan 12 - No Cached
  • No matter what telecommunications strategy a property takes, one thing is for certain, it needs to be a different one from the past.
  • The guest now has a variety of choices for communicating including fax over the Internet, e-mail, cell phones, calling cards and now even Internet-based phones. 
  • Assuming that the wireless reception quality is acceptable, it is very difficult for the hotel to compete on a cost basis.
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  • Given the hotel’s advantage in quality over the guest’s portable devices, the proper packaging of services will lure even the most avid self-contained guest back to using the hotel’s telecom services.
  • Hotels are unable to compete on price with devices that the guest has brought with him.  What the hotel can do is offer a better experience at a reasonable price to entice guests to use the hotel’s telecom infrastructure.
  • Attracting the Guests to Use the Hotel’s Telecommunication Services
  • The guest now has a variety of choices for communicating including fax over the Internet, e-mail, cell phones, calling cards and now even Internet-based phones.   All these alternatives offer a less expensive means of communicating than using the traditional hotel guestroom phone and other services such as fax.
  • No matter what telecommunications strategy a property takes, one thing is for certain, it needs to be a different one from the past.
  • The guest now has a variety of choices for communicating including fax over the Internet, e-mail, cell phones, calling cards and now even Internet-based phones.   All these alternatives offer a less expensive means of communicating than using the traditional hotel guestroom phone and other services such as fax
  • No matter what telecommunications strategy a property takes, one thing is for certain, it needs to be a different one from the past.
  • Attracting the Guests to Use the Hotel’s Telecommunication Services   Hotels are unable to compete on price with devices that the guest has brought with him.   What the hotel can do is offer a better experience at a reasonable price to entice guests to use the hotel’s telecom infrastructure. No matter what cell phone the guest may carry or what service provider is used, no wireless connection is as good as a land-line connection
  • Guests had little choice back then but to use the guestroom phone and grumble about the cost.
  • Assuming that the wireless reception quality is acceptable, it is very difficult for the hotel to compete on a cost basis .
  • Assuming that the wireless reception quality is acceptable, it is very difficult for the hotel to compete on a cost basis
  • Another concern among hoteliers is what can be termed the self-contained guest
  • Another concern among hoteliers is what can be termed the self-contained guest
  • Theoretically, the self-contained guest needs no hotel telecommunications services .  
  • Theoretically, the self-contained guest needs no hotel telecommunications services
  • Guests had little choice back then but to use the guestroom phone and grumble about the cost.
  • Hotels are unable to compete on price with devices that the guest has brought with him.   What the hotel can do is offer a better experience at a reasonable price to entice guests to use the hotel’s telecom infrastructure. No matter what cell phone the guest may carry or what service provider is used, no wireless connection is as good as a land-line connection
  • The early 1980s marked the beginning of an era of profitable hotel telephone departments.  The advent of call accounting systems (thanks to deregulation) enabled hoteliers to easily mark up calls to a profitable (some say too profitable) level.  Guests had little choice back then but to use the guestroom phone and grumble about the cost. This era has come to an end.  With few exceptions, most hotels have seen between a 15 percent and 25 percent drop in telephone revenues over the last five years.  The main reason for this decrease is guest choice.  The guest now has a variety of choices for communicating including fax over the Internet, e-mail, cell phones, calling cards and now even Internet-based phones.   All these alternatives offer a less expensive means of communicating than using the traditional hotel guestroom phone and other services such as fax . A fax machine in the guestroom was considered a premium amenity for many years.  With the Internet explosion, however, the machines have seen less use.
  • weiwei lu on 28 Jan 12
     
    No matter what telecommunications strategy a property takes, one thing is for certain, it needs to be a different one from the past. The early 1980s marked the beginning of an era of profitable hotel telephone departments. The advent of call accounting systems (thanks to deregulation) enabled hoteliers to easily mark up calls to a profitable (some say too profitable) level.
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  • Qianlin Wang on 04 Sep 12
     
    Nowadays, people have many choices for communicating including fax over the Internet, e-mail, cell phones, calling cards and now even Internet-based phones. Hotel guests are restricted by the largest telecommunications service providers from making long distance collect and credit card calls to countries other than their home country. The guest is not able to complete his desired call from the guest room telephone. In addition to frustrated guests, this generates absolutely zero revenue to hotels. What the hotel can do is offer a better experience at a reasonable price to entice guests to use the hotel's telecom infrastructure. The hotel can use some systems to reach this goal, such as the BBG Communications. It can increase revenue for every international operator assisted call. It assumes all responsibility for billing and collection of all calls. It has over 500 multilingual, live operators servicing customers. The most important thing is there is no cost and risk to the hotel, because the BBG assumes all associated cost and responsibility.
  • Shuqiong Huang on 05 Sep 12
     
    This article is talked about hotel telecommunications in the 21st Century. No matter what telecommunications strategy a property takes, one thing is for certain, it needs to be a different one from the past. The early 1980s marked the beginning of an area of profitable hotel telephone department. Few years later, this area has come to an end. The main reason for this decrease is guest choice. Later on, guests have a variety of choices for communicating including fax over the Internet, e-mail, cell-phones, calling cards and even Internet-based phones. All these alternatives offer a less expensive means of communicating than using the traditional hotel guestroom phone. With the time passed by, hotel telecommunications update and improve better and better. Nowadays, High-speed Internet access is fast becoming an expected amenity. This the revolution for hotel telecommunications in the 21st Century.
  • rebecca Bonet on 08 Sep 12
     
    This article that is written by Geoff Grisworld. Talks about how telecommications has changing in the 21st century. One of them being hotel. Hotel takes a big advantage in telecommication because there is always a change in the communication system. That is why hotel have to upgrade their system often. This is why hotelier organizes packaging deal when it comes to communication system from using the phone to HSIA. This is a few system that is always need to be change constantly, so the hotel can offer a better experience at a reasonable price while they are enjoying their stay.
  • Paige Hanna on 09 Sep 12
     
    This article speaks about the growth and development of telecommunication within the hospitality industry in the 21st century. "No matter what telecommunications strategy a property takes, one thing is for certain, it needs to be a different one from the past," the article states. Since the 80s hotels utilized their telephone department to offer a service for a profit. Because there was little to no competition with communication, this was profitable as guest pretty much had no choice but to use the phone service provided at a set cost by the hotel. Today, however, we see a shift in technology now where everyone has communication at their disposal via smart phones, Internet and other communication tools. With this happening, "it is very difficult for the hotel to compete on a cost basis." (Griswold) It also explains how high-speed Internet access (HSIA) is almost seen as an amenity anticipated by the guest and has worked in the hotels' favor. The article goes on to describe the "self-contained guest" that carries a smart phone, small printer, notebook computer and technology of their own which allows them to virtually have no use in the hotel telecommunications services. So what does this article suggest for concerns as such? Hotels are to attract guests to use their telecommunication services. By offering packaged deals at affordable prices, Griswold believes hotels will be able to be the ideal option for telecommunications services. After viewing this article, I realize how hospitality industry workers think about those they serve all the time and should always display it. Even though the hotel is trying to make money by charging for Internet and phone services, they wish to market the service as the best option for the guest. The Internet connection would be faster provided by the hotel over a smart phone is one feature they wish to advertise. This type of mentality is smart yet should be withheld throughout the industry and always show that the
  • Ling Xiang on 24 Jan 13
     
    The early 1980s marked the beginning of an era of profitable hotel telephone departments, because guests had little choice back then but to use the guestroom phone and grumble about the cost. Nowadays, guest has a variety of choices for communicating including fax over the Internet, e-mail, cell phones, calling cards and now even Internet-based phones. All these alternatives offer a less expensive means of communicating than using the traditional hotel guestroom phone and other services such as fax. And high-speed Internet access (HSIA) is fast becoming an expected amenity in 21st century. Today hotels are unable to compete on price with devices that the guest has brought with him. What the hotel can do is offer a better experience at a reasonable price to entice guests to use the hotel's telecom infrastructure.
  • Karin Goodine on 26 Jan 13
     
    This article explains how much are creating incentives for hotel guest in an effort to get them to use the technology that the hotel provides.
  • Yawen Zheng on 26 Jan 13
     
    In modern society hotel need more attrahent thing increase revenue. The traditional way may lose competitiveness, like telephone services. Because almost everybody using personal cell phone and more and more people prefer to use internet to communicate such as email and skype. In my opinion if hotel build some telecommunications use internet such as physical skype phone and provide cheap service that may be attract more people to use that.
  • Chris Cardoso on 15 Sep 13
     
    With the emergence of "self-contained guest," hotel telecommunications departments must change its offerings because old strategies no longer apply. A self-contained guest is one that does not need the traditional amenities hotels would offer for telecommunications, such as fax machines and printers. Guests now look for a fast, free internet connection as an amenity. Some may not even need wifi, because they have a faster mobile service that they use. Even hotel telephones, guests no longer want to use the land line and pay hotel fees to make a call. Cell phones have eliminated that need (even for international calls). So hotels must not stay the same, and must change their strategies for producing revenue from their telecommunications department.
Adilen Alfonso

The curse of too much choice « The Hotel Internet Marketing Blog - 0 views

hotelemarketer.com/...the-curse-of-too-much-choice

TED eMarketers Choice Overload

shared by Adilen Alfonso on 05 Apr 12 - No Cached
  • Adilen Alfonso on 05 Apr 12
     
    As the hospitality industry becomes more saturated and competition increases, marketing strategies are vital for hotels and tourism organizations. The TED video and supplemental article that I have posted poses a very important problem that is faced by marketers and decision makers in the eMarketing world - choice overload. Researcher Sheena Lyengar explores four ways to reducing the curse of offering consumers too many choices. The first approach is Cut. As she explains, many people are scared by what this word entails, but what they do not realize is that cutting bottlenecks or repetitive alternatives actually increases revenues. Hotel website designs should only display the most popular items in order to make navigation simple for consumers. They should also offer less special packages aimed at specific target segments. The less options consumers have, the more likely (30% more likely) they are to purchase. The second approach is Concretize. By using visualization content as marketing tool, eMarketers can attract consumers by helping them imagine the end result. They should not just show hotel features and amenities. Consumers like to see concrete pictures and the consequences to them, in this case, beautiful scenes and travel options that they can experience at the hotel. The third options is Categorize. Basically, eMarketers should offer more categories and fewer choices. The category should mean more to the consumer than to the producer (hotel). In addition, they should make it easier for the consumer to navigate, sort, and process the information being presented to them. The final approach is Condition for Complexity. Hotel websites that offer booking and shopping options should follow this ideology. Break down the steps from low complex choices at the beginning of the process to more complex choices at the end to order to avoid losing the consumer's engagement in the selection and purchasing processes. Overall, the message of this video and article is
Eissy de la Moneda

GDSs are a drag on consumer choice - Travel Weekly - 1 views

www.travelweekly.com/...-are-a-drag-on-consumer-choice

technology hospitality business software travel tech GDS

shared by Eissy de la Moneda on 15 Sep 12 - No Cached
  • We like to pick our phone, our apps and our data plans and customize them to best meet our needs.
  • And we like the fact that we have multiple options when it comes to where to buy our phone and services, understanding that we benefit from competition, technology and the free market at work.
  • Rather, they now can customize their experience based on what they value and need, opting for choices such as in-flight WiFi, priority boarding, premium seating, meals or doubling their miles, among other criteria.
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  • They have purchased the loyalty of travel agents to their own distribution systems, providing incentive for them to ignore technology-driven, efficient solutions and making it virtually impossible for agents to use alternative distribution sources.
  • Online and traditional travel agencies account for some 60% of airline ticket sales, meaning that the GDSs control the distribution of a significant share of airline services and product
  • -- Sabre and Travelport -- continues to insist that airlines use the outdated GDS distribution paradigm and pay exorbitant fees to do so, which drives up the cost of travel for a
  • That is more than three times the cost of booking a ticket through an airline website or through promising new distribution technologies that can connect agents directly to airline reservations systems or indirectly through a GDS.
  • The GDS industry is lobbying the Department of Transportation (DOT) to protect its market dominance.
  • heir plan is to have the DOT force airlines to give them, free of charge, the ability to sell optional services such as checked bags, seat upgrades or club access. Their argument? They need to sell these services so consumers are not surprised by additional costs when they travel.
  • all consumers -- like to have choices.
  • evolutionary efforts are being opposed by a GDS duopoly
  • GDS technology has not yet evolved to enable the kind of customer-focused and customized shopping that other industries have embraced.
  • Airlines support consumer choice and full transparency,
  • Nicole Spencer on 15 Sep 12
     
    This article suggests that consumers now purchase in a more customized why with new technologies offered through applications and data plans through consumer's phones, tables and laptops. Airline consumers have recently changed their purchasing habits to choices such as in-flight WiFi, priority boarding, premium seating, meals or doubling their miles instead of the traditional schedules and fares. Airlines have veered to selling these types of customized travel services through direct selling to consumers and have eliminated the use of global distribution systems GDS. Airlines have found that the use of GDS's are more expensive to both the airline and consumer and that GDS's technology has yet to evolve to enable the kind of customer-focused and customized shopping that other industries have embraced. Now GDS's has ask that the Department of Transportation DOT to protect its market dominance by having DOT force airlines to give them, free of charge, the ability to sell options services as checked bags, seat upgrades or club access. Airlines believe that consumers should know what the are paying for.
  • Eissy de la Moneda on 06 Jun 13
     
    This article claims that GDS systems are actually limiting consumer choices. The author suggests that using new distribution technologies that connect us directly to reservation systems would be better for consumers because it provides them with all the choices the airlines can offer, without the extra charge. Purchasing a ticket through GDS is three times more expensive than purchasing the ticket directly. Airlines, which aim to support consumer choice and transparency with its customers, try to tailor travel options to accommodate a passenger's individual needs. However, GDS opposes this movement by urging airlines to use outdated equipment that requires its due fees, which in turn raises the cost of travel for consumers.  
Alyssa Westmeyer

Hotel technology trends that are changing how hotels do business - 1 views

www.lodgingmagazine.com/...2

pms cloud

shared by Alyssa Westmeyer on 03 Oct 13 - No Cached
  • Choice created the software in 2003 as an inexpensive solution for franchisees of its economy brands.
  • The PMS had a lot of growing pains at first, but eventually it became more and more cloud enabled and was adopted across the company.
  • “A lot of companies had outsourced their IT and now they’re bringing it back in house because they can do almost everything they need on the cloud or through software as a service.
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  • Switching to the cloud from a client server platform pays off with a big drop in both the initial capital outlay and the ongoing operating costs for the property management and other systems.
  • pects of a franchisee’s business, from guest check-ins and housekeeping services to billing and finances. Over time new features have been rolled into the software platform making it more robust and useful for hotel owners—it’s currently distributed in eight countries and available in four languages. And while plenty of cloud-based PMS packages are now available from third-party vendors like Micros, Maestro, and RoomKey, Choice’s internal solution has garnered its fair share of attention. “We had been getting knocks on the door from IT vendors at other hotel companies and individual Choice franchisees that own other brands, saying they were interested in our product,” says Pacious, “So we set up a new division so we could take a look at other opportunities we could develop.” This led the company to launch SkyTouch last year, a new division that develops and markets cloud-based software solutions to hotels inside and outside the Choice system. Pages: 1 2 3 4 2013-06-18 Sean Downey !function(d,s,id){var js,fjs=d.getElementsByTagName(s)[0];if(!d.getElementById(id)){js=d.createElement(s);js.id=id;js.src="//platform.twitter.com/widgets.js";fjs.parentNode.insertBefore(js,fjs);}}(document,"script","twitter-wjs"); (function(d, s, id) { var js, fjs = d.getElementsByTagName(s)[0]; if (d.getElementById(id)) return; js = d.createElement(s); js.id = id; js.src = "//connect.facebook.net/en_US/all.js#xfbml=1"; fjs.parentNode.insertBefore(js, fjs); }(document, 'script', 'facebook-jssdk')); (function() { var po = document.createElement('script'); po.type = 'text/javascript'; po.async = true; po.src = 'https://apis.google.com/js/plusone.js'; var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(po, s); })(); (function() { var li = document.createElement('script'); li.type = 'text/javascript'; li.async = true; li.src = ('https:' == document.location.protocol ? 'https:' : 'http:') + '//platform.stumbleupon.com/1/widgets.js'; var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(li, s); })(); inShare0 Related Articles attachment-3
  • his led the company to launch SkyTouch last year, a new division that develops and markets cloud-based software solutions to hotels inside and outside the Choice system. Pages: 1 2 3 4 2013-06-18 Sean Downey !function(d,s,id){var js,fjs=d.getElementsByTagName(s)[0];if(!d.getElementById(id)){js=d.createElement(s);js.id=id;js.src="//platform.twitter.com/widgets.js";fjs.parentNode.insertBefore(js,fjs);}}(document,"script","twitter-wjs"); (function(d, s, id) { var js, fjs = d.getElementsByTagName(s)[0]; if (d.getElementById(id)) return; js = d.createElement(s); js.id = id; js.src = "//connect.facebook.net/en_US/all.js#xfbml=1"; fjs.parentNode.insertBefore(js, fjs); }(document, 'script', 'facebook-jssdk')); (function() { var po = document.createElement('script'); po.type = 'text/javascript'; po.async = true; po.src = 'https://apis.google.com/js/plusone.js'; var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(po, s); })(); (function() { var li = document.createElement('script'); li.type = 'text/javascript'; li.async = true; li.src = ('https:' == document.location.protocol ? 'https:' : 'http:') + '//platform.stumbleupon.com/1/widgets.js'; var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(li, s); })(); inShare0 Related Articles Hotel Market Insight: Cleveland a
  • This led the company to launch SkyTouch last year, a new division that develops and markets cloud-based software solutions to hotels inside and outside the Choice system.
  • Alyssa Westmeyer on 03 Oct 13
     
    Choice Hotels has been a industry leader in the cloud PMS movement. They identified the opportunity to create their own platform 10 years ago when cloud was barely on the radar and have now successfully distributed it to 5,500 of their properties. Unique functionality built into the system is internet redundancy via cellular data plan, company-wide campaign pop-up messages to staff, interface to Pegasus and revenue management through predictive analytics. The platform has been so successful that, in response to inquiries from other companies who wanted to use Choice's proprietary system themselves, they created an additional revenue stream by establishing a separate company that sells and creates custom cloud PMS systems. One advantage pointed out is that managers no longer need to be on property to access and make changes to their PMS. While this is hugely beneficial to the majority of the industry (who already work long hours and visit the property on their day off), there may be some who take advantage of the situation. If this becomes the case, less oversight at the property means that operations has the potential to slip. It doesn't seem that this is a concern for Choice Hotels but it should be considered.
Yunfan Wu

Hotel Procurement Software improves choice, negotiability. - 0 views

news.thomasnet.com/...-choice-negotiability-20012588

hospitality tourism software RFT choice

shared by Yunfan Wu on 04 Sep 13 - No Cached
  • Travel buyers and hotel suppliers can connect to solicit, negotiate, and audit hotel room rates and amenities for corporate hotel programs.
  • Sabre Adds New Hotel RFP Tools to Reduce Corporations' Costs and Increase Travelers' Choices
  • Sabre Hotel RFP is an intelligent online solution for hotel procurement, uniting travel buyers with hotels to efficiently solicit, negotiate and audit hotel room rates and amenities for their corporate hotel programs.
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  • Identifying these squatters helps bring greater value to the company's managed program and increases share to their preferred properties
  • It operates one of the industry's largest Software-as-a-Service businesses, with its reservations and property management system, marketing and distribution software, and Internet marketing and e-business solutions used by more than 18,000 hotel properties around the world. Each year, it generates more than $5.85 billion in revenue for its customers.
  • Yunfan Wu on 04 Sep 13
     
    This kind of new tools can really make a great contribution to the whole tourism and hospitality industry. The software provide a way for corporate travel managers and agencies a way to detect the hotels which dispaly higher room rates to corporate travelers. There hotels will be removed from choices. As a result, it provides the travelers with more choice and reduce corporations' costs. And the competition in this industry will be more fair.
Marla Baldomero

Choice Hotels International Installs choiceADVANTAGE Cloud-Based PMS in 5000th Location... - 0 views

hospitalitytechnology.edgl.com/...ed-PMS-in-5000th-Location78194

hotels international pms hospitality

shared by Marla Baldomero on 31 Jan 12 - No Cached
  • The user-friendly choiceADVANTAGE solution provides Choice Hotels franchisees with advanced hotel management functionality
  • our choiceADVANTAGE system provides our franchisees with a fully integrated solution to manage guest interaction at every stage
  • this software adds value for our hotel owners
  • ...1 more annotation...
  • choiceADVANTAGE requires a minimal initial investment for hotel franchisees
  • Mary White on 31 Jan 12
     
    Choice Hotels International has established thousands of Cloud Based Property Management Systems in its hotels. It can track every aspect of a guest stay in one centralized location and store it in the much cheaper and more efficient Cloud System. This system is being used in 5000 locations globally and is contributing to Choice Hotels' increasing profits.
  • Marla Baldomero on 19 Feb 12
     
    Choice Hotels International Inc. manages its 5,000 hotels using a cloud-based hotel PMS named choiceADVANTAGE. It provides user-friendly functionalities to assist with guest services and revenue management, and gives the company's employees remote access through any computer that offers Internet access. The system provides companies a competitive advantage by providing them an easier form of checking guests in and out which in turn leads to superior guest interaction. The program is designed to provide seamless interaction with the central reservation and customer relationship management system supplied on the Internet, providing a higher value to the hotel. ChoiceADVANTAGE is a great investment for large hotel chains because it requires a small initial investment and eliminates the need to purchase, store and maintain the infrastructure and hardware usually associated with traditional property management systems.
  • YUNTING CHEN on 20 Feb 12
     
    This choiceADVANTAGE allows the Choice Hotel to integrate different systems without too much start up cost. I think its really a great investment helping hotels adding their value.
Donald Wojciechowski

Choice Hotels Launches New Division to Market Cloud-Based PMS | News | Hospitality Maga... - 0 views

hospitalitytechnology.edgl.com/...o-Market-Cloud-Based-PMS-85544

property management systems

shared by Donald Wojciechowski on 30 Jul 13 - No Cached
  • Choice Hotels International Inc. has announced the launch of SkyTouch Technology, a new division that develops and markets cloud-based technology products to help hoteliers industry-wide improve their efficiency and profitability
  • solution that draws on Choice’s award-winning choiceADVANTAGE property management system
  • choiceADVANTAGE has become the most widely used cloud-based property management system in the world, with more than 5,500 successful installations
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  • ability to connect seamlessly with other systems used by chain and independent hotels.
  • Donald Wojciechowski on 30 Jul 13
     
    This article discusses how choice hotels international has launched a new technology called SkyTouch. The technology is a cloud-based property and rate management system that claims to improve efficiency and profitability. Much of the technology is based on choiceAVANTAGE which is said to be the most widely used cloud-based property management system currently in the world. SkyTouch is similar to choice advantage however in addition it gives the ability to connect seamlessly with other systems used by the property.
ravicka

TripAdvisor launches green initiative for sustainable travel - Blue and Green Tomorrow - 0 views

blueandgreentomorrow.com/...tiative-for-sustainable-travel

Green initiatives

shared by ravicka on 21 Jan 15 - No Cached
  • Jenny Rushmore, director of responsible travel at TripAdvisor, said, “We know a lot of travellers in Europe want to be savvy about the eco-friendly choices they make on holiday but they don’t always know where to go to find that information. “What makes TripAdvisor GreenLeaders so useful is that we are now providing travellers with an easy way to compare hotels’ green practices alongside the millions of reviews already on the site.”
  • John Alker, director of policy and communications at UK Green Building Council, added, “For the hotel and leisure sector, going green is not only the right thing to do, it’s just good business. Green should be viewed as another aspect of quality.
  • ravicka on 21 Jan 15
     
    As people continue to move towards a lifestyle that is sustainable and eco-friendly so to are their choices re travel. Llaria Bertini in her ariticle "TripAdvisor launches green initiative for sustainable travel" highlights how the popular travel site TripAdvisor has launched an initiative to assist European travelers in making hotel choices that suit their lifestyle. The initiative called "TripAdvisor Green Leaders" came about as a result of travelers need to stay at more eco-friendly accomodation. Despite that need they had difficulty in obtaining information about hotel practices. Jenny Rushmore, director of responsible travel at TripAdvisor said "We know a lot of travellers in Europe want to be savvy about eco-friendly choices they make on holiday but they don't alwyas know where to go to find that information, " thus the initiative was born. Trip Advisor came on board to provide information for travelers re hotel Green practices , to compare offerings of various hotels as well as to provide reviews not only based on what the hoteliers would provide but from the perspective of persons who would have had a first hand experience at the property. As going green becomes a more acceptable approach for many things in various areas of our lives the hospitality and tourism industry is no exception. As John Alker,director of policy and communication at UK Green Building Council said " For the hotel and leisure sector, going green is not only the right thing to do, its just good business. " TripAdvisor initiative allows us to know which properties are taking the steps towards sustatainability in one place.
yuqiongliang

How to Select an HRIS - 0 views

www.shrm.org/...howtoselectanhrissystem.aspx

hospitality software HRIS

shared by yuqiongliang on 17 Apr 20 - No Cached
  • Step 1: Initial Assessment
  • if the department has the need but does not have the time available to take on the data-gathering and evaluation process, hiring a consultant to assist with this process may be a wise choice.
  • Step 2: Assessing Organizational Needs
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  • HR professionals should look beyond the needs of the HR department and consider the strategic plans of the organization.
  • the minimum system requirements for each organization will differ to some degree. However, each organization will need a system that will gather, organize and securely maintain employee data.
  • An ESS allows employees to view and update their personal information in the system.
  • The greater the value that the organization will see from the module, the more likely it could be considered a need versus a want.
  • Step 3: Assessing the Project Parameters
  • Budgetary constraints
  • Step 6: Request for Proposal (RFP)
  • Technological constraints
  • it is essential to ensure sufficient lead time to complete the request for proposal (RFP), technology selection and review, and implementation processes.
  • Step 4: Evaluating Available Packages Against Needs and Project Parameters
  • The specific needs and requirements can be listed down the left-hand side of the spreadsheet, and the vendors and products to be assessed can be added across the top.
  • Following an initial elimination of packages and providers that do not fit the needs of the organization, it is time to take a more critical view of the remaining options.
  • A time clock-based system may be more effective in a manufacturing environment in which all employees pass through specific entry and exit portals and all work is performed onsite. Matching the system availability with the needs of the organization will help ensure a better value on the investment.
  • Step 5: Selecting the Project Committee
  • Time constraints
  • Step 7: Demonstration and Evaluation
  • Step 8: Choosing Between the Finalists
  • yuqiongliang on 17 Apr 20
     
    Many HRIS choices are available at different price points providing different levels of functionality. Given the importance of the choice the employer is making, the package selected should meet its current needs and have the flexibility to grow and expand with the organization into the foreseeable future. However, constraints from budgets, hardware and time will affect the choice made.
Kai Zhang

What are the best property management systems for small hotels? - Quora - 0 views

www.quora.com/ement-systems-for-small-hotels

hospitality PMS

shared by Kai Zhang on 12 Feb 13 - No Cached
  • Xinghe Hu on 12 Feb 13
     
    Choice Hotels, for example, uses proprietary systems. Their current system, Choice Advantage, is cloud-based (just one thing I don't like about it, other than it's a proprietary system - I don't trust the cloud). Micros/Opera is the one most commonly specified by franchise organizations (Wyndham, Carlson, Intercontinental and others). I look at value for the investment, reliability, easy to use, and short learning curve for new employees. With those things in mind, there are two I particularly like.
  • Kai Zhang on 16 Feb 13
     
    This article introduced some property management systems, such as FOSSE, Choice Advantage, Micros/Operas, and so on. The author mentioned two in detail. One is Visual Matrix, used by most Best Westerns. It is easy to use and can save a lot of time on training. The other one is Check-Inn. It is a good choice for small business, which isn't very sales and marketing intensive. I think each hotel group should choose their property management system based on its size and strategies.
Gyujin Chae

Choice Hotels makes multi-million dollar IT investment to accelerate growth in Europe |... - 1 views

www.breakingtravelnews.com/...nvestment-to-accelerate-growth

IT Investment hotel

shared by Gyujin Chae on 24 Mar 12 - No Cached
  • announced that it is rolling out a multi-million dollar technology infrastructure investment plan in Europe and other markets outside the US
  • The investment is designed to strengthen Choice’s technology platform, automate back and front office processes at franchised hotel properties and drive increased central reservation system (CRS) delivery to Choice-branded hotels which will position the brands for future growth
  • The multi-million dollar IT investment will include the international roll-out of choiceADVANTAGE, the company’s web-based Property Management System (PMS) which automates front and back office hotel processes such as check-in, invoicing and inventory management
  • ...1 more annotation...
  • Our investment in technology infrastructure will not only benefit hoteliers but the many business and leisure travellers who book and stay at Choice-branded properties in Europe
  • Gyujin Chae on 24 Mar 12
     
    As competition has intensified in the hotel industry, hotels constantly invest huge money in IT to differentiate themselves from others, and ultimately win competition. This article talks about Choice Hotels' IT investment. The company decided to put multi-million dollars in IT to accelerate European market's growth. The investment is mainly designed to improve Choice's technology platform, central reservation system (CRS) and to automate back and front office processes. The investment also includes the company's web-based property management system (PMS), which automates front and back office processes, such as check-in/out, invoicing and inventory management. The hotel expects the technology infrastructure to benefit both hoteliers and guests in Europe. As hotels implement new technology, it eliminates certain jobs, such as front desk agents, and changes the way hotels conduct business. Hotels keep investing in IT in order to be more profitable and competitive. Choice's IT investment is an example of how hotels are changing with new technology.
Joshua Frost

Top 5 HR software choices for small businesses - HRMS - HRIS - 1 views

www.hrtechnews.com/e-choices-for-small-businesses

hospitality software human resources

shared by Joshua Frost on 20 Nov 12 - No Cached
  • Joshua Frost on 20 Nov 12
     
    A little bit older of an article but it shows us the different programs that can be used in the HR field of business. Companies have many choices to make when purchasing an HR software program. They have to decide on and in-house system or a web-based system etc. Some of the functions that HR software performs are maintaining employee's salary, benefits, performance reviews, and time taken off. They assist these companies in moving towards a paperless operations. This in itself will help in the costs of running your hotel.
  • Michael Anthony on 20 Nov 12
     
    By outsourcing HR to a online or thrid party, there is no getting to know it's employees whether they be present or incoming. It makes it to easy for HR to say that's your probably should sexual or harrasment suits arise. There is no mediation or intervention. This could be rather problematic for a company. You may be saving a dollar but at what costs?
Omar Shalaby

Choice looks to technology as differentiator - 1 views

www.hotelnewsnow.com/...o-technology-as-differentiator

shared by Omar Shalaby on 27 May 13 - No Cached
  • Omar Shalaby on 27 May 13
     
    "Patrick Pacious of Choice describes how technology can help hoteliers be more profitable. LOS ANGELES-Steve Joyce, CEO of Choice Hotels International, knows today's hotel owners have more options when it comes to partnering with a brand or, for that matter, remaining independent." This article struck my attention as most brands do outsource their technology development. This is an innovative approach at gaining the upper hand in the industry. The idea of making a cloud-based PMS system is ingenious, yet risky at the same time. I find a lot of hotels are scared to approach the cloud world for reasons of data privacy & security, as well as, the thought of information being saved into an invisible world. I have to wonder, just how risky is it to give hotel managers that type of remote access, when no one is clear what the future holds? If that individual loses his or her job, voluntarily or involuntarily, user access privileges need to be revoked immediately, and even then, is it already too late? I have to admit, being the first brand to develop an online booking app deserves accolades. In most cases, I would have to guess (based on experience) that mobile apps account for 3-5% of hotel bookings or revenue. While that may not seem like a large number to some, what should be considered is that fact that those 3-5% are taking stress off of front desk or reservations staff. Phones can get hectic and having the ability to book a room at your fingertips while pumping gas or stopping for dinner makes a world of a difference to the clerk that is working alone on a Friday night, or a reservation agent located in a central office half-way across the country that doesn't know the area well, other than the few details loaded into GDS or listed as a point of interest log. Not only does this help the hotel staff and the guest travelling down the road, it increases guest loyalty to the brand. Th mobile apps are all brand specific (other than your third party travel agents and si
Xiameng Zheng

Sustainable Hospitality Hardware | Sponsored by Rocky Mountain Hardware | Originally pu... - 0 views

continuingeducation.construction.com/crs.php

sustainable hardware

shared by Xiameng Zheng on 16 Jan 13 - No Cached
  • Typically, this control requires well-designed and durable hardware systems that include door and window operating and locking components.
  • the selection of hardware that is made from predominantly recycled material by manufacturers using green and sustainable practices is paramount to green building design.
  • Xiameng Zheng on 16 Jan 13
     
    Green hotel has become a hot topic recent years since people have more concerns about sustainability of natural resources. This article is talking about sustainable hospitality hardware. It starts right from one kind of hardware material, bronze. Two types of bronze are introduced as the most popular choice for hardware, "silicon bronze" and "white bronze". Considering the long durability, excellent corrosion resistance, better fatigue resistance, lower melting point, easy care and maintenance, bronze, as a material is a dramatically long time and continues to be so today using both time -tested and innovative manufacturing techniques. The article also talks about green characteristics of bronze products. For example, it use life cycle analysis results to show bronze products is better than other materials. Bronze is 100 percent recyclable and make healthier environment. In hospitality industry, the most applications of bronze must be the door hardware, including the lock set. The article gives an example of Pelican Hill Resort which used lot bronze in the resort manufacture. Overall, it's a material choice that can contribute positively to the overall design intent of a given facility and its long-term successful operations.
JIACHEN LI

Choice deploys web-based PMS at 3,000th hotel | Hotel Management - 0 views

www.hotelmanagement.net/based-pms-at-3000th-hotel-8326

hotel software technology pms choiceADVANTAGE

shared by JIACHEN LI on 14 Feb 13 - No Cached
  • The easy-to-use choiceADVANTAGE solution provides Choice brand franchisees with advanced hotel management functionality, including efficient guest servicing, sophisticated revenue management, complete groups functionality, remote access and full integration with Choice's programs.
  • "choiceADVANTAGE is an above-property, private cloud based technology solution, purpose built for use on the Internet,
  • As an above property, Web-based solution, choiceADVANTAGE requires a minimal initial investment for hotel owners. Consequently, there is no need to purchase and maintain costly infrastructure and hardware associated with traditional property management systems. This lower total cost of ownership continues to be of tremendous appeal to prospective Choice franchisees that also benefit from being able to access the system from any computer with Internet access.
  • JIACHEN LI on 14 Feb 13
     
    the choiceadvantage system is the same as the WebRezPro. they are both doing the guest reservation, financial management, data collection and remote access. the choiceadvantage is cheap as the WebRezPro. many countries' hotels has installed this system. also the choiceadvantage has a cooperation wiith Microsoft software. this behavior makes the choiceadvantage more professional. it is also a web-based solution so it is cheaper than the traditional PMS. low maintenance fee and easily operation are the advantages of this kind of system. thereby the choiceadvantage and the WebRezPro are the competitors.
yan xie

Choice Hotels makes multi-million dollar IT investment to accelerate growth in Europe |... - 0 views

www.breakingtravelnews.com/...nvestment-to-accelerate-growth

shared by yan xie on 23 Jul 12 - No Cached
  • The investment is designed to strengthen Choice’s technology platform, automate back and front office processes at franchised hotel properties and drive increased central reservation system (CRS) delivery to Choice-branded hotels which will position the brands for future growth.
    • yan xie
      yan xie on 23 Jul 12
       
      From this information, the goal of Choice hotel making this investment in I.T. is improve the central control for franchised hotel properties. It will increase the CRS delivery ability for future's growth. So the I.T. investment will be always improve the ability about controlling for a big company in the development period.
  • The multi-million dollar IT investment will include the international roll-out of choiceADVANTAGE, the company’s web-based Property Management System (PMS) which automates front and back office hotel processes such as check-in, invoicing and inventory management, starting with testing in the UK market later this year.
    • yan xie
      yan xie on 23 Jul 12
       
      In the hotel, the most important part is the PMS and CRS, which include the connection between two of them. The web-based PMS improve is a necessary and foundation of all of technology improvement.
allisonweets

How to Avoid Marketing Trends and Stay Ahead of the Curve - 0 views

www.uprisepartners.com/...ds-and-stay-ahead-of-the-curve

hospitality technology marketing business solution tech curve

shared by allisonweets on 09 Feb 20 - No Cached
  • Trends in the marketing and advertising space occur because consumer habits are constantly evolving—and they always will.
  • consumption patterns have a direct impact on the ways we as marketers and creatives consider how the customer will interact and engage with a brand or product.
  • When business owners notice competitors start feeling familiar and sales take a dip, it’s absolutely time to reevaluate their position in the marketplace.
  • ...7 more annotations...
  • Before you can commit to staying ahead of the curve, you must have a solid foundation to build from.
  • This means we dive into their origin story, their inspiration, and their aspirations for the future.
  • While these principles could very well be constant throughout the lifetime of your business, it’s important to identify and honor them—truth is timeless and will always supercede all trends.
  • When it comes to staying ahead of the curve, a safe choice isn’t necessarily the best choice.
  • Getting new energy in the room leads to thought diversity and keeps you and your team ahead of the curve.
  • Rather than looking at emerging trends and deciding what bandwagon to jump on next, consider abstaining from what’s now and start thinking about what’s next.
  • we believe in collective curiosity and want our clients to push boundaries and do great things. To do that, staying ahead of the curve is a must.
  • allisonweets on 09 Feb 20
     
    Marketing and advertising trends are constantly changing due to evolving consumer expectations. These changing expectations are essential for business owners to notice and address in order to stay relevant in the market and industry. Businesses must understand their vision for the future in order to address those expectations. This is the foundation that business will be able to build off of as consumers value truth and consistency. Companies must also stray away from the safe and obvious choices by pushing the boundaries. It is important that business owners are always looking ahead to the future in order to stay ahead of the curve.
kelseybarton

Why ecommerce should inspire your hospitality customer experience - Insights - 3 views

insights.ehotelier.com/...ospitality-customer-experience

ecommerce hospitality

shared by kelseybarton on 11 Sep 20 - No Cached
  • In hospitality, guest experience is everything.
  • while ecommerce and hospitality are somewhat removed from each other, their delivery of customer experience is two sides of the same coin.
  • AI chatbots like BotXO can resolve a staggering number of complex customer service issues. Complaints, order queries, product information, and more can all be resolved without a customer support team member ever needing to get involved.
  • ...10 more annotations...
  • A web-based chatbot can provide prospective guests with up-to-date booking information, advice on local amenities, estimated prices, and so on.
  • Content is the lifeblood of ecommerce businesses
  • A strong content marketing strategy transforms your hotel website into a go-to hub for guests to help them research, prepare, and plan their trip. Consequently, you provide an expansive customer experience that caters to all your guests’ needs in a single space.
  • A frequent criticism that holidaymakers have about booking hotels online is that the booking system itself is confusing. Too many options, contradictory choices, an arduous process make for such a taxing experience that the traveler needs another holiday to get over it.
  • The best ecommerce websites are those that provide a streamlined checkout with a simple, linear process and as few choices as possible. Keep your booking process as bare as possible.
  • Social media is a core component of strong customer experience. It’s rapid, conversational, and works on platforms where your guests are active most, communicating to your target audience with speed and personality.
  • building a personal rapport between the brand and the customer.
  • social media serves as a crucial stepping stone towards offline customer experience. The interactions you have with your customers online serve as an incentive to book with you, and form another facet of your brand personality.
  • Social media is customer service, digitized.
  • Customer experience is many different things to industries. But inspiration can be found everywhere if you look, and ecommerce is no different.
  • kelseybarton on 11 Sep 20
     
    (Part 1 of 2) This eInsights article reminds us how important exceeding guest expectations can be in making a guest's stay memorable. Both hospitality and ecommerce need to be able to deliver exceptional guests service, and we are in a society now where that is very much possible. The article goes into detail about how automated service can improve a guest's experience. It suggests that AI play more of an active role in the industry, as AI has created things such as chatbots that can resolve problems and provide efficient service. eInsights continued the discussion by expressing that, "Content is the lifeblood of ecommerce businesses." Content is something that, if utilized properly, can strengthen customer-brand relationships. Tools such as blogs or hotel websites can be used to communicate unique information to guests and then guests can use the tools to create their entire trip seamlessly. It is much better for hotels to keep their websites and navigation channels simple. Guests expects a quick experience and "a streamlined checkout with a simple, linear process and as few choices as possible." Guests are already overwhelmed with the hustle and bustle of their daily lives, so they do not want vacation planning to be complicated as well.
  • kelseybarton on 11 Sep 20
     
    (Part 2 of 2) The final point that the articled discussed was about the importance of social media and how it can make for an even better guest stay. We are in a world where we can learn all about a guest's needs or preferences and can communicate with them before they ever step through the lobby doors. Being in the hospitality industry, we get to take this one step further and actually have the human element as part of the scenario as well. Online social interactions are "a valuable touchpoint between you and your customers, one that delivers a breadth of benefits for customer experience." When we utilize these properly, we can make an enhanced, enjoyable guest experience. Ecommerce and the hospitality industry work hand-in-hand to create a unique, memorable guest experience each and every stay.
lflor087

7 Applications of Augmented Reality in Hospitality Industry | Analytics Steps - 1 views

www.analyticssteps.com/...d-reality-hospitality-industry

shared by lflor087 on 18 Jul 22 - No Cached
  • augmented reality it works in enhancing the experience and satisfaction of the customers. 
  • The prime concern of this industry is the best customer experience while providing their services.
  • Augmented Reality or AR is an interactive experience or enhanced version of the real world to be presented in a more understandable way with the help of computerized tools.
  • ...42 more annotations...
  • can open up various opportunities for a better and smooth customer experience.
  • enhance the physical surroundings by making them more interactive. 
  • stay rooms can have a 3-dimensional display feature on the portal so that the visitors can have a look at them in a realistic way while they are booking
  • extended information provided to them for further detailing enabling them in better choices and decision making by having a 360 degrees virtual tour before being physically present.
  • make the maps more reliable and informative but will make the visits more convenient and informative for the customers. 
  • this is not just a tool to provide a better customer experience, this can be used by the management to maintain the guests and give out accurate instructions and details on the AR-based portal. 
  • This technology is predominantly being used in the hospitality industry to make the people exploring the premises have various wireless connectivity opportunities using their smartphones only. 
  • can help in getting details about the guest and their preferences and choices.
  • This will help in generating a personalized experience for the guest as well as make the process of allotment convenient for the staff. 
  • The users can get related information about the machines and areas under maintenance and also about the estimated time taken in resuming the facility so that they can feel transparent enough with the inconvenience.
  • can call for room service or whatever they need in a rather uncomplicated and hassle-free way in the language of their choice. 
  • Hospitality is a service-based deal.
  • The hotels can enable augmented reality-based games in their premises to keep the visitors engaged and entertained throughout.
  • Augmented Reality or AR is an interactive experience or enhanced version of the real world to be presented in a more understandable way with the help of computerized tools.
  • digital tools like - animations, graphics, sounds, etc. to be able to create an amalgamation of the real and the virtual worlds to be able to get a detailed view of what is present or the necessary information related to it which is put on. 
  • can be accessed via smartphones and internet-based devices. This can be done via scanning a barcode printed on real-life items to get an artificial view of them or by applications specially crafted for specific purposes.
  • 1. Interactive Hotel Rooms 
  • Also augmented reality-based interfaces are capable of providing a lot of information to the guests or to the staff that they might need, this makes the process as easy as pointing the camera to a real thing which might then connect to the related server to fetch the required information. 
  • Augmented reality can be used by hotels to enhance the physical surroundings by making them more interactive.
  • The stay rooms can have a 3-dimensional display feature on the portal so that the visitors can have a look at them in a realistic way while they are booking a room or seeking to grab a service. 
  • 360 degrees virtual tour before being physically present. 
  • 2. Map Features 
  • Hotels and resorts around the tourist hub can have this feature where the visitors can point their smartphones to a map to get a view of the other places of interest and their timings with other details nearby
  • 3. Gamification 
  • The hotels can enable augmented reality-based games in their premises to keep the visitors engaged and entertained throughout.
  • Hotels can engage in games like treasure hunts by taking them to a virtual platform, improvising the features as per their discretion which can be played on their premises.
  • 4. Beacon Technology
  • Beacon Technology works by the Bluetooth-based interface somehow connected to the concept of augmented reality which allows the people operating to send related information when the users are in specific locations. 
  • This technology is predominantly being used in the hospitality industry to make the people exploring the premises have various wireless connectivity opportunities using their smartphones only. 
  • 5. Guest Recognition
  • guest recognition can become the catalyst in providing relatively better and convenient services to them.
  • Augmented reality-based applications can help in getting details about the guest and their preferences and choices. IoT based cameras can be used in connectivity with the AR setup working by providing the details about the guest and their previous stays, the services they took, room preferences, food preferences, etc.   
  • 6. Maintenance Information
  • The users can get related information about the machines and areas under maintenance and also about the estimated time taken in resuming the facility so that they can feel transparent enough with the inconvenience.
  • 7. Translation Facilities 
  • In such a case augmented reality can come to the rescue, for instance, the guests can point their smartphones at the various texts and guides or even the hotel menu, for instance, to get the related information with the option to choose from multiple languages.
  • Examples of AR in Hospitality   Starwood Hotels uses beacon technology to send the virtual keys to the guests which helps them in unlocking the room using their phones.   Holiday Inn has this feature where the guests can point their smartphones to see the realistically virtual depictions of famous celebrities in the hotel.   Premier Inn has rooms with maps installed in them enabling guests to point their smartphones at them to have information about the nearest points of attraction.    The Mansion uses AR-based brochures to display its accommodation facilities to its guests. 
  • AR can be put to use combined with other technological dimensions like IoT, big data, and virtual reality to maximize usage. Also, this is not just a tool to provide a better customer experience, this can be used by the management to maintain the guests and give out accurate instructions and details on the AR-based portal. 
  • e most hassle-free ways
  • ces in th
  • The host and guest mutual interaction seek to deliver and get the best servi
  • Hospitality is basically an umbrella term for multiple guests and host-based services like hotels, motels, resorts, restaurants, theme parks
  • Amanda Acosta on 18 Jul 22
     
    Augmented reality is flooding the hospitality industry with its many features. As stated in the article, "AR is an interactive experience or enhanced version of the real world to be presented in a more understandable way". Anyone is the hospitality industry knows and are aware of the convenience and satisfaction AR/AI/VI brings to both the guests and businesses. A great example mentioned is the article is how AR can aid travelers from out of the country where there is a language barrier. This provides an untroubled trip, and not to mention a safer trip for someone in a new country. A feature we are seeing a lot now-a-days and many hotels using is 3D models of their rooms and amenities. This allows the guest to tour and experience the hotel without even stepping foot in the hotel yet. AR/AI/VR provides a realistic experience as well as aids in collecting data for businesses and creating better and even personalized experiences.
  • earagon22 on 18 Jul 22
     
    This article delves into numerous different uses augmented reality (AR) could have in hotel properties. AR is an interactive experience and/or enhanced version of the real world. AR has the abiliy to mobile with internet connection and cell phones. This article suggests interactive hotel rooms, maps, or even guest recognition. They even mentioned how Holiday Inn will allow for cameras on phones to show celebrities in the hotel or even Starwood Hotels utilizing beacon technology to send keys to guests smartphones.
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