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Contents contributed and discussions participated by bethgranter

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Social Customer Service in France [infographic] | Our Social Times - Social Media Agenc... - 0 views

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    "Paris based airline Air France-KLM is setting the standard globally.  Their average first response time to customer posts on Facebook is only 24 minutes and their total response rate is as high as 92%. It's clear that social media is central to their customer service efforts."
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