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http://images.tweet.twitter.com/Web/TwitterInc/%7B063a1b46-bacf-470f-a4dd-5294b43adcde%... - 0 views

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shared by bethgranter on 28 Feb 14 - No Cached

Social Customer Service in France [infographic] | Our Social Times - Social Media Agenc... - 0 views

oursocialtimes.com/-service-in-france-infographic

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shared by bethgranter on 29 Sep 14 - No Cached

bethgranter on 29 Sep 14

"Paris based airline Air France-KLM is setting the standard globally. Their average first response time to customer posts on Facebook is only 24 minutes and their total response rate is as high as 92%. It's clear that social media is central to their customer service efforts."

<div class="cArrow"> </div><div class="cContentInner">"Paris based airline Air France-KLM is setting the standard globally. Their average first response time to customer posts on Facebook is only 24 minutes and their total response rate is as high as 92%. It's clear that social media is central to their customer service efforts."</div>

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