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Abstract: Purpose - Twitter is an important communication tool with college students. This article aims to emphasize that, while Twitter is useful for sharing information about the library, more can be learned from using it as a digital listening post. Design/methodology/approach - This is an essay style viewpoint. Findings - The paper reveals that Twitter is an important vehicle for disseminating information about a library to its community and as a means for maintaining good customer service. Originality/value - The paper provides useful information on an important communication tool for libraries. Keywords Twitter, Social media, Communication, Libraries Paper type Viewpoint

Social media technologies have a number of characteristics that may suit information access and informal knowledge management by older adults, and there is a rapid uptake of these technologies by this demographic. Based on the characteristics of social media technologies and previous findings of online knowledge management, we introduce a novel framework for achieving social media-based knowledge management suited to older adult communities. The framework involves several key aspects and requirements: public peer-to-peer sharing of information, evaluation of content amongst peers, the "push" nature of these technologies, ease-of-use through simple interfaces, affordability, platforms that are extensible to support a wide range of information types, a self-organizing information dissemination network, and a human-based peer trust network. We conducted a six-month trial of 150 participants using Facebook, Twitter and Skype to determine their perceptions and preferences in relation to using these social technologies. We found that in the majority, the views of the older adult participants were well matched to the requirements for achieving social media-based knowledge management, identified in the framework. In addition, we discuss the implications of the findings for the implementation of future social media-based knowledge management systems.

In a pilot study the author found the approach to social media access for school students and teachers differed according to sector. State schools had a "walled garden" approach while independent schools "empowered and managed". The differences were attributable to either risk aversion or bandwidth management or both. This was found to contribute to the digital divide between "information-rich and information-poor" with state students disadvantaged in the development of digital literacy.

In a September 2012 post I briefly highlighted a number of studies documenting that most students don't multi-task well. When they're texting, looking at Facebook, or cruising on the Internet and listening to a lecture or discussion and trying to take notes, they aren't dealing with the content as well as they would be if they just focused on listening and note taking. And the evidence of that keeps accumulating, like the Kuznekoff and Titsworth study referenced here and described in detail in the January issue of The Teaching Professor. Using an intriguing study design, here's what they found: ". . . students who use their mobile phones during class lectures tend to write down less information, recall less information, and perform worse on a multiple-choice test than those students who abstain from using their mobile phones during class." (p. 251).

The article provides guidance how to write social media policy. A definition of social media, library goals and objectives and contact information should include in the policy. The six standards include sensitivity, privacy, information, responsiveness, introductions and teamwork guides the policy. The policy should accord industry standards and with supporting documents. A well prepared policy facilitates library staffs to manage and library patrons to use social media tools in safe.

This article is detailed to show that the important of the social media policy and how to decide it. The examples are included. Matching policy to company goals are mentioned. It is important to remember S.P.I.R.I.T (Sensitivity, Privacy, Information, Responsiveness and Introductions) as a guide for all customer interactions. How to implementation and what supporting documents are include are very important.

Interesting UK Web magazine for Information Professionals - current

In spring 2012, Rider University librarians heightened their collaboration with classroom faculty to teach students in core writing classes information literacy (IL) skills during IL instruction (ILI) sessions. This quasi-experimental study assessed four pedagogical approaches for single or multi-session ILI. The conventional approach, which involves lectures, demonstrations, and hands-on time, was used in both the control and the experimental groups.

Interesting article. I agree with this - I worked in a children's hospital for 8 years as the Information Specialist and one interesting note was the changing addictions and information needed by the psychologists and that was on social media, internet addiction and how that affects mental health. Thanks for sharing!

Using Facebook can be an effective way for academic libraries to connect with their user community. By posting updates on Facebook, libraries can inform their users about the library's programmes and services. They can invite students to attend training sessions, post practical information about the library's opening times, link to new and existing print and online resources, and update the university community about any new developments.

Use of facebook by libraries does work and if kept current gets regular followers. It was good to see that we are doing many of the suggested things and also contained some ideas to be considered and applied. Here is ours https://www.facebook.com/pmhclibrary/

Posted by Saga Briggs on Monday, November 11, 2013 · 8 Comments If you don't have a YouTube channel as an education provider, there's a good chance you're behind the times. Nearly every major educational institution in the world now hosts its own collection of videos featuring news, lectures, tutorials, and open courseware.

From Guy Kawasaki: "Following me on social media means that you are drinking from a fire hose. I subscribe to the "more is more" philosophy of social-media-meaning that I share approximately ten to fifty posts everyday to provide a constant flow of information, analysis, education, and assistance to my followers."

An Australian high school example of a school Social Media Policy. I don't particularly like the formatting however a lot of good information is included.

Johannessen, Hilde. (2017). Teaching Source Criticism to Students in Higher Education. DOI: 10.1016/B978-0-08-100630-6.00006-0. https://twitter.com/hildetd