This article is detail to describe the social media policy experiences of practitioners at the State Library of Queensland, Queensland State Archives and Queensland Museum. The common library policy is mentioned first. Then, show the result of the advantages or disadvantages associated with using a social media policy. It can be the reference of decide the social media policy.

This article pointed out how government plan the social media policy and manage their services. The challenges and problem-solving of the policy issues are shown. Privacy, law issues, security and implementation issues are shown in case or table. Future plan is explained for how to improve the social media policy and implement in efficient.

This article is detailed to show that the important of the social media policy and how to decide it. The examples are included. Matching policy to company goals are mentioned. It is important to remember S.P.I.R.I.T (Sensitivity, Privacy, Information, Responsiveness and Introductions) as a guide for all customer interactions. How to implementation and what supporting documents are include are very important.

This article can be the guideline for how to set the social media policy in step by step and the attention of creating the policy. It included how to decide the good policy, content of the policy are suitable for audience. What things need to pay attention is important for setting the policy efficiently. In addition, links of the social media policy examples are provided.

This article provided some examples for creating the social media policy. These examples can show how to get the balance right between centralized control and individual freedom. Those companies can show that how to set the social media policies in good judgment and management. They protect the privacy and copyright of the companies and employees and set the rules to explain what should or should not be post in the social media.