"when consumers were exposed to both brand-specific search results and social media, search clickthrough rates increased by 94%, indicating the investment in social media can help marketers to better influence consumers "
79% of ppl ignore online ads, FB ads carry a .05% CTR
visitors / readers come for editorial content, not the ads; CTR for editorial content is 96x better than ad content
All a part of a Crisis Response Policy in Social - what's yours look like?
1. Typo? Start typing
2. There's no easy way out... so grovel
3. Stop the buck here
4. Don't leave anyone out
5. Have the top dog sign it
6. Compensate
7. Encourage communication