After making these investments, the bank reported that it was on track to double
the number of daily branchwide sales calls, improve its conversion rates, and
significantly raise productivity. Uniform sales procedures, applied throughout
the system, were expected to yield further efficiencies.
Tools SharePoint - Work Literacy - 1 views
Open Innovation | Innovation Management - 0 views
Microsoft IO - ROI Tool - 0 views
Microsoft IO - ROI Tool - 0 views
Managing IT in a downturn: Beyond cost cutting - The McKinsey Quarterly - managing IT d... - 0 views
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The bank had relied heavily on manual, paper-based processes to identify and distribute leads, customize offers, and close deals. There were islands of automation at points throughout the sales process but no end-to-end view of its workings or how technology could improve them.
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