After making these investments, the bank reported that it was on track to double
the number of daily branchwide sales calls, improve its conversion rates, and
significantly raise productivity. Uniform sales procedures, applied throughout
the system, were expected to yield further efficiencies.
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LEVERAGING THE VALUE OF COMMUNICATIONS IN THE ENTERPRISE: Voice, Video and Unified Comm... - 0 views
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All three technologies are well served by the growing number of high-bandwidth IP networks being used to carry communications in the enterprise, and by the growing maturity of the SIP standard; all support the new way of doing business in the global economy; and all offer significant productivity and ROI benefits. Which raises the question: If each technology is valuable alone, wouldn't they be even better together?
Managing IT in a downturn: Beyond cost cutting - The McKinsey Quarterly - managing IT d... - 0 views
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The bank had relied heavily on manual, paper-based processes to identify and distribute leads, customize offers, and close deals. There were islands of automation at points throughout the sales process but no end-to-end view of its workings or how technology could improve them.
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