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"Such service workers are, according to Hochschild, practising emotional labour. We have long embraced the classist trope "the customer is always right", an ethos that belittles the agency, esteem and principles of many."

"Westfield's Smartscreen network was developed by the French software firm Quividi back in 2015. Their discreet cameras capture blurry images of shoppers and apply statistical analysis to identify audience demographics. And once the billboards have your attention they hit record, sharing your reaction with advertisers. Quividi says their billboards can distinguish shoppers' gender with 90% precision, five categories of mood from "very happy to very unhappy" and customers' age within a five-year bracket."

"Quest Diagnostics, one of the biggest blood testing providers in the country, warned Monday that nearly 12 million of its customers may have had personal, financial and medical information breached due to an issue with one of its vendors."

"Personalized pricing, which is also known as price discrimination or price optimization, depending on whether you're an economist or an online marketer, is a growing trend. According to a recent Deloitte and Salesforce report, 40% of brands that currently use AI to personalize the customer experience have used it to tailor pricing and promotions in real time. "

"Each 30-pound robot is equipped with sensors to help it navigate the store's layout and avoid bumping into customers' carts. When it detects product areas that aren't fully stocked, the data is shared with store management staff so the retailer can make changes, said Dave Steck, Schnuck Markets' vice president of IT and infrastructure."

"Princeton computer science professor Arvind Narayanan calls Zoom a "privacy disaster," filled with "creepy" features that send tracking data to Facebook even if you don't have a Facebook account and tell meeting hosts if attendees aren't paying attention. Zoom's privacy policy allows it to use what it calls "customer content" for advertising purposes."

"But the answer to how he was chosen is actually an algorithm, a computer program that crunched through reams of data, looking at how much each passenger had paid for their ticket, what time they checked in, how often they flew on United, and whether they were part of a rewards program. The algorithm likely determined that Dr. Dao was one of the least valuable customers on the flight at the time."

"In a statement, the company said: "Colonial Pipeline is taking steps to understand and resolve this issue. At this time, our primary focus is the safe and efficient restoration of our service and our efforts to return to normal operation. This process is already under way, and we are working diligently to address this matter and to minimize disruption to our customers and those who rely on Colonial Pipeline."

"U.S. CUSTOMS AND BORDER PROTECTION purchased technology that vacuums up reams of personal information stored inside cars, according to a federal contract reviewed by The Intercept, illustrating the serious risks in connecting your vehicle and your smartphone."

""This is the largest impact on the energy system in the United States we've seen from a cyberattack, full stop," says Rob Lee, CEO of the critical-infrastructure-focused security firm Dragos. Aside from the financial impact on Colonial Pipeline or the many providers and customers of the fuel it transports, Lee points out that around 40 percent of US electricity in 2020 was produced by burning natural gas, more than any other source. That means, he argues, that the threat of cyberattacks on a pipeline presents a significant threat to the civilian power grid. "You have a real ability to impact the electric system in a broad way by cutting the supply of natural gas. This is a big deal," he adds. "I think Congress is going to have questions. A provider got hit with ransomware from a criminal act, this wasn't even a state-sponsored attack, and it impacted the system in this way?""

"How we verify your users We use a combination of AI technology, liveness anti-spoofing and document authenticity checks so you can be confident in the age of your customers."

"The disclosure points to a problem security researchers have been warning about for years: that despite its reputation for building what is seen by millions of customers as a secure product, some believe Apple's closed culture and fear of negative press have harmed its ability to provide security for those targeted by governments and criminals. "Apple's self-assured hubris is just unparalleled," said Patrick Wardle, a former NSA employee and founder of the Mac security developer Objective-See. "They basically believe that their way is the best way. And to be fair … the iPhone has had incredible success. "But you talk to any external security researcher, they're probably not going to have a lot of great things to say about Apple. Whereas if you talk to security researchers in dealing with, say, Microsoft, they've said: 'We're gonna put our ego aside, and ultimately realise that the security researchers are reporting vulnerabilities that at the end of the day are benefiting our users, because we're able to patch them.' I don't think Apple has that same mindset.""

"What the apps have done, instead of competing to serve customers and restaurants, is use Wall Street money to accumulate market power, raise barriers to entry, and then merge with each other and set up regional monopolies.The people who have invested tens of billions of dollars in the four dominant delivery apps tolerate huge short-term losses purely because they see the likelihood of monopoly power"

"Remote working changes not just our understanding of a working community and the company ethos, but also our very concept of physical reality. Suddenly, to misappropriate Gertrude Stein, there is no there there. But if there is no shared space, what's to stop employers following the example of many customer-care call centres, and employ much cheaper staff based in the developing world?"

"Most people who use AI-powered translation tools do so for commonplace, relatively unimportant tasks like understanding a single phrase or quote. Those basic services won't do for an enterprise offering technical documents in 15 languages - but Lengoo's custom machine translation models might just do the trick. And with a new $20 million B round, they may be able to build a considerable lead. The translation business is a big one, in the billions, and isn't going anywhere. It's simply too common a task to need to release a document, piece of software or live website in multiple languages - perhaps dozens."

"The combination of software and IP in every device is a sea-change for the organization of our society. As firms have become increasingly concentrated - as monopolies have emerged in every sector - they have also figured out how to infuse their products with just enough software that they can invoke IP to control their competitors, critics, and customers. These are market power monopolies backstopped by creators' monopolies, which create IP rights that supercharge their market power."

"This week, the company released a new form of facial recognition called periocular recognition, which can supposedly identify individuals by just their eyes and eyebrows. Rank One says the new system uses an entirely different algorithm from its standard facial recognition system and is specifically meant for masked individuals. Rank One says it will ship the technology to all of its active customers for free."

"This is called a supply-chain attack, because it targets a supplier to an organization rather than an organization itself - and can affect all of a supplier's customers. It's an increasingly common way to attack networks. Other examples of this sort of attack include fake apps in the Google Play store, and hacked replacement screens for your smartphone."

"The hacker who is taking responsibility for breaking into T-Mobile US Inc.'s systems said the wireless company's lax security eased his path into a cache of records with personal details on more than 50 million people and counting."