Skip to main content

Home/ ITGSonline/ Group items tagged rating

Rss Feed Group items tagged

dr tech

How many stars is a smile worth? The social cost of emotional labour | Media | The Guar... - 0 views

    "Such service workers are, according to Hochschild, practising emotional labour. We have long embraced the classist trope "the customer is always right", an ethos that belittles the agency, esteem and principles of many."
1 - 1 of 1
Showing 20 items per page