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anonymous

BBC News - Turkish net hijack hits big name websites - 12 views

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    M12 analysis M13 brief sept 12-13 jen max
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    1. Identify the area of impact the scenario relates to. Security 2. Identify the main stakeholders to the IT system. The hacking group which is called 'Turkguvenligi' and seven victims (Sites) 3. Identify one ITGS social/ethical concern in the article. Privacy and anonymity 4. Describe ITGS terminology and systems. URL- A URL is an address that shows where a particular page can be found on the World Wide Web. URL is an abbreviation for `Uniform Resource Locator'. Meaning, it is an address to access to web. DNS- DNS stands for Domain name system. It is a network service that is converting or interpreting domain or host name to IP address. In this case, it is easy to convert domain to IP address so, hackers could easily access to the webs. NBT- It stands for NetBIOS over TCP and IP. It is kind of rule for communicating that exists to run NetBIOS application in TCP and IP. NetBIOS application is an application or program interface that has been used in PC-LAN. TCP stands for transmission control protocol. It is a core protocol of the Internet Protocol Suite. SQL injection- It is a basic skill to hack information. Its ways to do is too easy so, most web sites are blocked for this. Hackers put special elements such as ' or ] between ID and password to call server to DB. They changed SQL sequence. Suppose, SELECT count(user_id) from USER_TB where user_id='test' and pw='1234' (Example) That sequence allows to login, and people can login if the result is over than 1. So, we put ' 'or 1=1 ' the space between ID and password and change it through injection attack. 5. If possible, describe a solution to the concern (issue). Since the seven web sites are hacked behind the scenes, security has to be reinforced than before. Also, they need to update the web site to check any 'debris' from attack. Although it has been announced that there are no lost, they might not confirmed for certain so, users better make sure the information is fine a
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    1. Identify the scenario. Business 2. Describe a social/ethical concern and the relationship of one primary stakeholder to the IT system in the article. Security is a social/ethical concern because it regards the security of the Database Servers that are used to store the Domain Names and IP addresses. With insufficient security, the database security can be breached by outsiders and be altered. The primary stakeholder is Group NBT, and is the domain name management firm of NetNames and Ascio whose DNS Databases were compromised in this attack. Their SQL commands were infiltrated by the hackers, so that the information stored on their DNS Database was altered, that made website visitors be re-directed to spam websites. 3. Describe the IT concepts and processes. Domain Name System (DNS) - The address book for the website that links the URL of websites to IP address numbers that computers use to visit a website. IP Address - The numbers that are separated by period dots that make up a website's numerical address of its location. (DNS) Database - A database is a massive spreadsheet with numerous data types and forms used to store large amounts of data (in this case, websites' domain names URL and their respective IP addresses.) SQL Injection - SQL stands for Structured Query Language, used for database manipulation. This is a hacking method by using the various layers present in SQL commands, by 'injecting' a hidden command that enables to create a loop hole for access and change the database information. This includes changing strings of commands in the original SQL command into malicious commands, that are executed when the altered SQL command is executed. http://msdn.microsoft.com/en-us/library/ms161953.aspx
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    4. Explain the relationship between the IT system referred to in the article and the concern presented above. The security of the DNS Databases run by NetNames and Ascio (two subsidiaries of domain name management firm Group NBT) is a concern. Their SQL commands were being altered and compromised, which resulted in the altered domain names and IP address links. Their relationship is that the concern is the IT system's (in this case the Database's) security. The IT system, Group NBT's Database, has a concern over it's security. The DNS Database system has a security concern because the hackers were able to alter the paths of redirecting certain websites to scam websites instead through a SQL Injection attack that manipulates the SQL command used to manipulate the domain name database. 5. Describe and evaluate the impact of a social/ethical issue on the stakeholders The social/ethical issue is security. The stakeholders are Vodafone, the Daily Telegraph, UPS, and four other websites, Turkish hackers (Turkguvenligi), and internet users who visited those seven websites within the hacking duration. This has an impact on their security issue because their database has already been compromised once, and unless they create a new system of security to prevent SQL injections, they will never be able to know when someone is changing their SQL command strings. They need to have someone constantly monitoring their SQL to see if there are any changes. The security issue impacts Group NBT because it makes their customers that use their services doubt the secure service because hackers were able to alter the redirection of customers to scam websites instead of their respective website. Therefore security, to a large extent, has an impact on Group NBT. 6. Explain and evaluate one solution to the issue identified. A solution to the issue identified by NBT was to further review their Database system to ensure customers of a more secure service, since it is impossible for a
anonymous

Corporate computing: Online reputations in the dirt | The Economist - 2 views

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    Explain the issues that are in common with both Amazon and Sony? Explain the reasons that cloud computing will continue to grow? What could have prevented Sony from getting hacked? Describe: Rambo architecture Chaos monkey Explain the reason that data centers for cloud computing need backups? may 9 woo
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    incomplete
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    1. Explain the issues that are in common with both Amazon and Sony? Issues that are in common with both Amazon and Sony are their reliability and integrity as well as its security. Amazon has just revealed that its Availability Zone in northern Virginia has failed to accommodate customers that were using their services. Sony's hack incident includes its network protection system to be unreliable. Also the security of Amazon's customer's data along with Sony's online users' data is at risk, as well as sensitive information linked to bank accounts. Both Sony and Amazon suffer a setback on their online reputation. Both companies have their servers down which affect a lot of their customers using their services. They both revived worries about the safety of storing and processing data over the Internet. The two crises have also raised questions about the speed and quality of information provided by tech companies when confronted with systems failures. This further links to the data integrity. Amazon users have said that some data may be corrupted or loss resulting from their sites crashing. Sony's users' accounts data may have been altered by unauthorized people. 2. Explain the reasons that cloud computing will continue to grow? Cloud computing will still continue to grow despite its recent incidents because the benefits users receive outweigh the risks that come with cloud computing. The outage suffered by Amazon has been rare. Also, managing one's own network is hardly a guarantee of reliability; it costs a lot of money and is high maintenance. Cloud computing provides another alternative that can save costs for businesses. Also, the recent incidents have proven that managing one's own network is not as reliable as some think considering protection issues and failure/crashes in the network itself. 3. What could have prevented Sony from getting hacked? Sony could have increased its protection system, as well as create random simulations in orde
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    Tags: 1.1 Reliability and integrity 1.2 Security 3.3 Network
anonymous

itgsopedia - SL Paper 1 and HL Paper 1 - 5 views

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    Tik and Palm presentation nov 30
anonymous

BBC News - 'Europe's biggest' free wi-fi zone set for London - 8 views

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    Describe 3 benefits and 1 issue with this system. all jan 17 champ
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    3 Benefits 1. Tourists came London to see the Olympics, they can share updated news and pictures with friends by using free WiFi connection 2. Free WiFi connection may reduce communicating cost because overseas calls are very expensive. 3. London will become a world-class city by providing fast, reliable, and free WiFI connection for people. 1 Issue The disadvantage is that if so many people use WiFi, malware can be easily spread through the signal. It may be difficult to find out who cause it.
anonymous

In Piracy Debate, Is the Sky Falling? - NYTimes.com - 29 views

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    Why are copyright violations a serious problem? Describe two advantages and two issues with illegitimate downloading. Explain two possible solutions to this kind of piracy. all feb 13 chut
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    *Why copyright violations are serious problem?
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    Why are copyright violations are a serious problem? Major entertainment companies are losing millions and billions or money due to these copyright violations. More people are turning to online pirated goods instead of buying legitimately. These companies who are losing their profits are not happy about this problem. Describe two advantages and two issues with illegitimate downloading. One advantage is that pirated download saves you a lot of money. You wouldn't have to spend any money downloading these stuffs. Another advantage is that you can mass download it or download just some parts of it. For example if I wanted to listen to only one song of an album I can just download it off the internet for free, I wouldn't have to buy the real Cd which costs quite a lot of money and listen to only one song. Most artists today sell their Cd's for a high price but the qualities of their songs are not so high plus one Cd usually contains only 5 to 8 tracks. Comparing with the old times, one Cd contains about 15 to 20 tracks and it would still cost less and the songs do have good quality. An issue to this is that it is illegal. Downloading pirated goods are not so different from shoplifting or stealing. These goods have owners which the owners are willing to sell them but we who download them illegally are just taking them for granted. Another issue is that if this continues then the companies will not make as much many as before. This of course would affect the artists, celebrities, directors etc., directly. It can cause problems with jobs. If those people do not make money, then there would be no jobs. There are many jobs in the entertainment business which can be destroyed by this issue. Explain two possible solutions to this kind of piracy. One possible solution is to make it legal to download pirated goods. It may be the best solution possible at this moment. Many people are agreeing that it should be legal when it comes to downloading pirated goods. The enterta
anonymous

Bangkok Post : Virtual mall opens its doors - 3 views

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    brief dec 2 cream
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    Bangkok Post: Virtual mall opens its doors www.bangkokpost.com/...virtual-mall-opens-its-doors 1. Identify the area of impact the scenario relates to. Digital citizenship and people + machines / Home and leisure 2. Identify the main stakeholders to the IT system. Broadband technologies, 3D shopping, people individuals online shopping / Designer Companies, Online Shoppers, Ubermall 3. Identify one ITGS social/ethical concern in the article. Security 4. Describe ITGS terminology and systems. The ITGS terminology and systems is concerned to the virtual 3D online shopping. The site will allow shoppers to build new relationships by chatting with sellers and fellow customers. online 3D virtual world promoting businesses and tourist attractions that represent the country's "creative economy" policy. The new online shopping has opened in Thailand and it is likely 3D virtual mall. Shoppers can fill up their currency at anytime on the Internet by that currency software. 5. If possible, describe a solution to the concern (issue). The issue in this article is that this action will increase the economic issue and the business can increase their amount of products. " The company is also expanding its presence to Facebook, at apps.facebook. com/taraddotcom, in an effort to bring together its merchants and offer them the chance to sell their products through the world's most popular social network, in what is described as the first example of "social commerce" in Asia. However, there should be some security for payment online, which means that the site must be more secured in term of policy.
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    1.2 Security 1.11 People and machines 2.5 Home and leisure 3.4 Internet 3.6 Multimedia/digital media
anonymous

BBC News - Apple acts on iPhone tracking bug - 1 views

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    How does apple propose to solve the tracking program? Describe two examples of data tracking services that people use. Do you think privacy is still an issue with phones and apps? May 17 cream
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    1. How does apple propose to solve the tracking program? Apple released newly developed software that cuts the amount of stored data to just a week and no longer transfer it to the owner's computer when the phone is connected. And if users disable the location services setting on their iPhone or iPad, it will stop collecting data completely. 2. Describe two examples of data tracking services that people use. - Foursquare: Foursquare is a location-based social networking website based on software for mobile devices. - Mobile Me: Mobile Me automatically pushes new email, contacts, and calendar events to your iPhone, Mac, and PC. So your devices always stay in perfect sync. 3. Do you think privacy is still an issue with phones and apps? Of course yes because mobile devices are connected to networks for all the time in order to access to files and media. Privacy is always going to be an issue with phones and apps because even though Apple is storing data for shorter time, the stored data can be used or leaked anytime when threats attack.
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    1.1_reliability_integrity 1.3_privacy_anonymity 2.5_home_leisure 3.1_hardware 3.2 _software 3.3_networks 3.4_internet
anonymous

'App Economy' credited with creating 466,000 jobs - latimes.com - 7 views

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    Why is the app economy growing so quickly? List the kinds of jobs app companies create. all feb 13 Palm
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    The Piracy Problem: How Broad? Why are copyright violations are a serious problem? Copyright violations are a serious problem because it is equivalent to stealing. A person who watches from free online movies doesn't realize that all the people behind the movie used their time, labor and energy to create that movie, not to mention the amount of money that was used to produce the movie. So, to broadcast it to as free movie is truly unfair for all the industries concerned. Describe two advantages and two issues with illegitimate downloading. Advantages: (1) People around the world who can't afford to have it have the option of having for free. (2) It is available anytime, anywhere in the world. Issues: (1) Million of dollars as revenues and earnings are stolen from industries (movie, music, TV, etc.). (2) It will cause the affected industries to increase the price of their "product" when purchasing it legitimately. Explain two possible solutions to this kind of piracy. Possible solutions: (1) If people around the world really see stealing as a morally corrupt practice, then let us all shun away from the use of the internet. (2) If we can't afford to avoid the disadvantages of the Internet, let us all practice, encourage and teach honesty. This golden virtue is the only potent cure against SOPA and PIPA. Not enough is being done to tackle cyberbullying, according to the NSPCC. Give examples of cyberbullying. Some examples of cyberbullying are the following: receiving nasty text messages or e-emails 24/7. Describe possible solutions. Some possible solutions are the following: students must not give their mobile number to acquaintances or other students who are their close friends; never chat to anyone whom you don't know; when you received nasty text messages from your mobile phone, change your mobile phone number right away; and lastly be very selective in choosing whom to friend in FB or in other social networks. Trendnet securit
anonymous

Koobface Worm Sharpens Facebook Security - NYTimes.com - 8 views

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    Analysis Read 2 pages March 25 Azman
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    1. Identify the area of impact the scenario relates to. Business 2. Identify all ITGS terminology and phrases (IT and social/ethical). Botnets, worm, malware, 3. Describe one ITGS social/ethical concern in the article. Security is the main issue in this article since it is dealing with worms, which infects and damage computer files. 4. Describe the relationship of the main stakeholders to the IT system. The main stakeholder, Facebook, is combating Koobface worm, which is, a malware (malicious software) to prevent it from infecting its users PC. 5. Explain the relationship between the IT system and the social/ethical issue identified in question 3. Koobface worm is a malware that could infect Facebook's users' computer, which is a security issue. It is estimated that the group earned more than $2 million from June 2009 to June 2010 by delivering the victims of its worm to unscrupulous marketers and makers of fake antivirus software. 6. Discuss at least one problem that relates to the impacts of the social/ethical issue. A Koobface attack starts with an invitation to watch a video and a message about updating the computer's Flash software. Clicking to get the update begins the download of Koobface, which gives criminals control of the computer, while the worm tries to spread itself further through the victim's social network contacts. This is a security breach to Facebook's users computer. When the criminals have control of the computer, they can do anything they want with it like, stealing personal information, etc. 7. Evaluate one solution that addresses the problem identified. Facebook need to step up their security for their users safety. To halt Koobface, Facebook uses algorithms that can detect suspicious posts and hijacked accounts, looking for unusual behavior like log-ins from odd places and a surge in messages sent. Facebook also keeps a blacklist of malicious Web links to prevent them from being shared on the site. When Koobface posts find a
anonymous

WikiLeaks Julian Assange Arrested in London: Is it a Conspiracy? - 4 views

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    High cholesterol milk Feb 8 Who is Julian? What is wikileaks? Describe cyber attacks. How did politics impact wikileaks? How did wikileaks fight back?
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     Who is Julian? - Julian Paul Assange is an Australian publisher, journalist, software developer and internet activist. He is the founder, spokesperson, and editor in chief of WikiLeaks, a whistleblower website and conduit for worldwide news leaks, with the stated purpose of creating open government.  What is WikiLeaks? - WikiLeaks is an international non-profit organization that publishes submission of private, secret and classified media from anonymous news sources and news leaks.  Describe cyber attacks - A cyber attack is an attempt to undermine or compromise the function of a computer based system or attempt to track the online movements of individuals without their permission. Attacks of this type may be undetectable to the end user or network administrator, or lead to such a total disruption of the network that none of the users can perform even the most rudimentary of tasks.  How did politics impact WikiLeaks? - Protect citizens from knowing the secrets about politics - They keep find track on information -  How did WikiLeaks fight back? - Protesting way back Julian being treated (Letting attacks to each other)
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    1.5 Intellectual property 1.9 Policies 2.6 Politics and government 3.5 Personal and public communications
anonymous

Learning The Right Lessons From The Amazon Outage - 5 views

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    Define: AWS Iaas Define and describe: Free redundancy rapid scalability server failover maintainability Explain each lesson and determine whether you agree or not with each one. May 13 az
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    1) Define: AWS- The Amazon Web Services (AWS) are a collection of remote computing services (also calledweb services) that together make up a cloud computing platform, offered over the Internet byAmazon.com. The most central and well-known of these services are Amazon EC2 and Amazon S3. Iaas - infrastructure-as-a-service; a way to deploy a less reliable server, quickly and without human intervention. 2) Define and describe: Free redundancy- re-deploying your application in another data center or cloud service using on-demand resources instead of having an idle redundant data center. Rapid scalability- Scalability approach that doesn't require access to AMIs that is stored on S3 or EBS. Instead, it uses the on-demand resources. This is when the system can withstand changes in transaction volume without major changes. Server failover- Virtual servers fail more frequently that physical servers, and when they do, there is less ability to recover them. Treat server failover the same way as scalability, just bring up a new server. Maintainability- Use a fully automated deployment and not a server configuration that is created manually to make it maintainability. Since, when a server configuration that is created manually and saved to a "golden image" has numerous problems such as: only the person who built it knows what is there, so if that person is gone, it can be time consuming to re-configure it. On the other hand, a fully automated deployment is not only a maintainable process, it also serves as documentation. 3) Explain each lesson and determine whether you agree or not with each one. Wrong lesson #1 The lesson where the infrastructure of the cloud is either not ready for its time to shine, or never will be. This is the lesson that explains that the infrastructure is still carried out on physical servers, just in remote areas where they are held in the physical data center in large numbers. These physical server
anonymous

Big Data's Impact in the World - NYTimes.com - 9 views

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    Explain why becoming a data consultant might be a good career choice. Why is data measurement considered to be the modern equivalent of the microscope? How has data-driven decision making improved productivity? How is Big Data transforming the way social networks function? all feb 21 max
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    Explain why becoming a data consultant might be a good career choice. Basically, their jobs are to help businesses make sense of an explosion of data Web traffic and social network comments as well as software and sensors that monitor shipments, suppliers and customers. So, since a great number of people have used the Internet frequently, their jobs are needed to people because as much as people use the Internet, the data will be increased and people need other people who can manage such things. Why is data measurement considered to be the modern equivalent of the microscope? The reason is that there is countless data sensor around the world. The sensors can measure and communicate location, movement, vibration, temperature, humidity, even chemical changes in the air. How has data-driven decision making improved productivity? Data-driven decision making has improved productivity because people collect as much as data they can before deciding. As people doing that, they can predict preference of consumers from the Internet. It is very useful because people don't have to spend much time on consumers' preference also, a small amount of money and time will be spent. How is Big Data transforming the way social networks function? Social networks websites such as Facebook and Twitter and Search engines like Google and Answer.com make profit with their users' data. Many companies will buy the users' data from Facebook, Google, Answer.com and Twitter. That's a way to earn money for social network websites.
anonymous

Google Consumer Surveys: How to create surveys - YouTube - 3 views

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    Create and administer a consumer-like survey with google and administer it to the class then share the results. http://www.youtube.com/watch?NR=1&v=wxha6fNBDpk&feature=endscreen Pick a topic like: Choosing a phone or laptop. This is a team project. Team:  Palm Chut Tik  Champ April 11
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    We need to pay if we want to create a survey. $100 is the minimum
anonymous

BBC News - Worm steals 45,000 Facebook passwords, researchers say - 8 views

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    Explain the ways these networks are being hacked. How could you know if your facebook account had been hacked? all jan 17 jang
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    Explain the ways these networks are being hacked. It is explained in the article that these networks are being hacked by using the stole credentials to log into the user's Facebook account. When the hackers logs into the Facebook account, it is used to transmit malicious links to other people such as friends. Friends would be a trustworthy person so the link would be visited. This would increase the speed of the malware's speed. Also, some users use the same password for many accounts which can be used by ill-intentioned people on the web. How could you know if your facebook account had been hacked? For you to know if your Facebook account had been hacked, users should run an anti-virus software to check and get rid of any malware that is hacking your account.
anonymous

Great Debate: Should any Internet freedom ever be sacrificed to fight piracy? | ZDNet - 10 views

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    Agree or disagree? all feb 10 soobin
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    Agree Agree to some extent. Internet freedom can be sacrificed only to a certain extent to fight piracy. Getting rid of internet freedom is basically the same thing as shutting out the communication lines of the world. The source of the reason why piracy is done is mainly due to the fact that people can't afford the items that they wish to use, or need to use, because they are ridiculously overpriced. These industries don't think that way because they want profit, however, if piracy was stopped, then no one will buy their products anyways because they still can't afford it. Popularity of the product will decrease, and the marketing of the product basically just failed. We need to compromise something so that piracy is decreased until there is no more. But suddenly stopping everything in one shot with something like SOPA isn't the way to go. Disagree I disagree. The internet should be free and open. We need to educate people not to download pirated software, movies and music. Doing so is the same as stealing from a shop, which most people would not do. Most people would be prepared to pay small amount for the right to download these things. If governments try to remove websites, it is the same as censorship which sometimes happens in dictatorships but should not happen in free societies. We really need freedom for the internet, so that we can easily share our own ideas, and thoughts. Unlike China, where people can't even talk gossip about governments, which is a basic human right. But China is still very famous for internet piracy. The United States should not have the power to prevent freedom of internet because they are not the world's police force. They should not have the power to dictate what happens in the rest of the world. That's why internet freedom should not be sacrificed.
anonymous

Electronic Security a Worry in an Age of Digital Espionage - NYTimes.com - 10 views

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    List the precautions Mr. Lieberthal takes when visiting China. Define digital espionage. Why is it easy to steal information remotely? How was the US Chamber of Commerce hacked? Explain the reason for thwarting the cybertheft of trade secrets. all feb 16 soo paulo
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    List the precautions Mr. Lieberthal takes when visiting China. * He leaves his cellphone and laptop at home. * He brings "loaner" devices. * He erases information before and after the trip. * He disables Bluetooth and Wifi. * He turns off his phone, and takes the battery out. * He only connects to the internet through an encrypted password protected channel. * He copies and pastes his password from a USB. Define digital espionage. Digital Espionage - The spying on digital information including corporate secrets and government secrets. These secrets are stored as digital data, and can be spied on and stolen. Why is it easy to steal information remotely? Because digital devices today are mostly connected to an internet network, and through this network, information can be stolen remotely if the hacker is able to hack into the system. Smart phones and digital personal devices are very common today. These devices are connected into workplace networks and carry information around. Hackers are able to hack into these devices and get onto the corporate network and steal information. How was the US Chamber of Commerce hacked? The US Chamber of Commerce was hacked through four of their employees, Asia policy experts' devices who travelled frequently to China. The Chamber's office digital devices including its printer and thermostat had a connection to an internet address in China. Through these remote connections to the digital devices, China could penetrate the inside information of the Chamber. Explain the reason for thwarting the cybertheft of trade secrets. Thwarting the cybertheft of trade secrets is to the benefit of the owner of those trade secrets. If cybertheft of trade secrets is not prevented, then other corporations would be able to use stolen trade information to their benefit, and possibly come out with the same product with slight modifications in order to gain more profit from other companies' ideas. This would also ruin the product
anonymous

BBC News - Secret net Tor asks users to sign up to cloud services - 3 views

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    presentation az nov 28
Azman Fadhilah

FoxNews.com - Uncovered: Images From Full-Body Scanners Hit the Web - 2 views

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    brief jen nov 22
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    1. Identify the area of impact the scenario relates to. Business and Employment 2. Identify the main stakeholders to the IT system. People who go through full-body scans Operators controlling the scan machines 3. Identify one ITGS social/ethical concern in the article Privacy 4. Describe ITGS terminology and systems. The systems in this situation include both hardware and software. The hardware is the actual scanning machine while the software is the scanning machine's system that controls whether or not the scanned files of the people passing through are saved into the system or discarded or not. 5. If possible, describe a solution to the concern (issue). Modifying the system to remove the option of saving files could be useful because if the option to save was not present, then it can be assured that the operators do not have the ability to go against the policy. If it is a requirement for the system to need to save files, then the system should be modified to only save files that detect an abnormality that goes against the policy of the scanning. (For example if the scan shows that the person is carrying weapons etc.) Only having the authorized people to view it when it is need with stricter rules.
anonymous

http://www.eweek.com/c/a/Security/WikiLeaks-Hit-With-DoS-Attack-Before-Documents-Leaked... - 9 views

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    brief dec 9 cream
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    WikiLeaks Hit with DoS Attack Before Documents Leaked 1. Identify the area of impact the scenario relates to. Politics and Employment 2. Identify the main stakeholders to the IT system. WikiLeaks, Government, users 3. Identify one ITGS social/ethical concern in the article Privacy 4. Describe ITGS terminology and systems. Wikileaks is simply a website that spread the hidden news to the public so it is like a non-profit website. They spread the news throughout the Internet. WikiLeaks knew and predicted such DoS attacks, they have been switching various IP address in order to keep running the website. 5. If possible, describe a solution to the concern (issue). Users need to use encryption for preventing hackers. Using secure private network in order to protect your private network or make it even more authorized. Using firewall to protect your computer form unauthorized access
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    1.3 Privacy and anonymity 2.6 Politics and government 3.5 Personal and public communications
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