How restaurant POS innovation puts guests in the driver's seat| Webinar | Fast Casual - 0 views
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POS innovation restaurant technology business Tech Software
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The growth of order and payment technology is nothing short of a revolution
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post-COVID environment, customer expectations are changing, new labor challenges have emerged and POS now applies to both sides of the counter.
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78% of customers are keen to return to the restaurant experience.48% of customers want to reduce wait times by ordering ahead on mobile.66% of customers prefer to order directly from the restaurant.73% of customers prefer cashless payment.
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One of the biggest impacts of the pandemic was the 40% growth Mastercard experienced in contactless transactions
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Research indicates 54% of casual dining, 48% of family dining and 50% of fine dining restaurants launched QR codes in 2021.
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44% of diners prefer to use kiosks at their favorite restaurants, and 71% would rather use a self-service kiosk at QSRs than engage with staff.
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A POS today should include the following functions: omnichannel experience, integrations and extensions, frictionless checkout, contactless EMV payment and data reporting.
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The order management system should include a kitchen display system, an order status board, text alerts and a QSR automation interface.
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The business integration system should include the following: third party delivery, back of house, digital signage, ticketing, stored and loaded value, loyalty, payments and financial systems.
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"Technology enhances our digital guest connectivity, supports our virtual brand growth and improves our in-restaurant dining experience."