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Hotel Okura Switches to Sabre Hospitality Solutions for Distribution Services and Globa... - 0 views

www.marketwatch.com/...tion-center-support-2012-05-24 hotel switches hospitality solutions distribution services reservation center support
shared by David Maggard on 24 May 12 - No Cached
  • Sabre Hospitality Solutions, the industry's leading global hospitality technology company, has been selected by Hotel Okura Co.
  • Sabre's Tokyo office includes a team of professionals fluent in Japanese that support the full complement of hospitality resources including customer care, training, implementation, account management and sales.
  • "Sabre Hospitality Solutions products will be at the core of JAL Hotel's growth plans going forward by enabling business transformation.
  • ...2 more annotations...
  • "This growing hotel company requires more than just great technology. They need a great team who can support them in achieving their goals, and we believe our team is the right fit for that."
  • Sabre Hospitality Solutions provides technology Solutions to the global hospitality industry. A leading Software-as-a-Service business, its reservations system, marketing and distribution software, and Internet Marketing and e-business Solutions
  • David Maggard on 24 May 12
     
    This Global Distribution System "Sabre" was selected by Hotel Okura to provide revenue through the forms of sales, account management, customer care and technology with a team of professionals who are all fluent in Japanese.Sabre is used by more then 12,000 properties around the world.JAL Hotels who is under the control of Hotel Okura experienced an impressive 18 percent increase in revenue after their initial migration to Sabre in 2009.This proves that GDS are still a huge factor of the online reservation industry.
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Mobility rewrites the rules for POS system services - 0 views

searchitchannel.techtarget.com/...-rules-for-POS-system-services
shared by Ted Rood on 24 Jun 12 - No Cached
  • Mobile technology is rewriting the rules for point-of-sale system services. This is creating opportunities for solution providers with security, wireless and broad e-commerce skills.
  • Tablet computers have accelerated adoption of open system point-of-sale (POS) solutions that integrate multiple transaction methods, including mobile and traditional fixed in-store sales terminals as well as e-commerce sites
  • One motivation is generational: Entrepreneurs are opting for systems that can "follow" clients and support better tableside service
  • ...1 more annotation...
  • opting for mobile computers that can run POS applications served up via an Internet connection
  • Ted Rood on 24 Jun 12
     
    This article focuses on how Mobile technology is changing the way the hospitality industry is utilizing POS systems. Ever since the rise of tablet  computer usage, open system POS solutions that integrate multiple transaction methods have become increasingly more popular. Entrepreneurs in the hospitality industry are opting to go with systems that follow clients and offer better table-side service. Instead of using the traditional POS system terminals, business owners are going with a POS system that can be run on mobile computers through an internet connection.  Mobile POS solutions are becoming more and more popular in the restaurant and hospitality business. Retailers are delivering different mobile applications, such as personal shopping solutions as well as encouraging customers to use their mobile devices to receive promotions and other marketing incentives. In january 2012 it was reported that almost half of all tablet computers are being used for some kind of shopping transactions. 
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4 Problems with E-Commerce - and How to Solve Them - CRM Magazine - 0 views

www.destinationcrm.com/...d-How-to-Solve-Them-70253.aspx
shared by Jianyi Wang on 13 Sep 12 - No Cached
  • According to Kim, the data that's wrapped up in e-commerce processes can not only drive sales, but also create a personalized experience for each and every shopper. Sophisticated analytics, however, are required to unlock the power of that data.
  • A lot of bad behaviors in offline commerce translate to online." Identifying those problems, he asserted, is the first step toward developing solutions.
  • The problems:Pushy Sales
  • ...6 more annotations...
  • No-Service Sales
  • No Data
  • Wrong Data
  • The solutions
  • Segmentation
  • Listen and Serve
  • Jianyi Wang on 13 Sep 12
     
    This article is a comprehensive analysis of the problems existing in E-Commerce from the perspective of a CEO in New York. According to Kim, a lot of bad behaviors in offline commerce translate to online. Identifying those problems, he asserted, is the first step toward developing solutions. There are mainly four problems in E-commerce including pushy sales, No-service Sales, No Data, Wrong Data. He suggests four solutions to solve these problem. At first, they remind that not all consumers should be treated the same. The simplest ,most effective way is segementation, dividing customers into several groups. Moreover,he mentioned that merchant should offer different product to people of their own targeted values. The other two solutions are listen and serve, one chance.That means the merchant should be patient enough to let customer tells them what they want and provide updated activities to the customers on time.
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Investing in Technology for Competitive Advantage / Arthur Andersen / Fall 1996 - 1 views

www.hotel-online.com/...Investing_in_Technology.html
shared by Sherine Mattison on 22 Jul 12 - No Cached
  • Today's hospitality industry technology represents a legacy reflecting the computer industry's capabilities during the last two decades and the willingness of hotel executives to embrace its products
  • critics have been increasingly harsh with their comments on the computer systems and software applications used by the hospitality industry. Typically custom-designed for proprietary application, these systems have not always been successfully integrated
  • The question for many hotel organizations remains how to achieve the ultimate open system that can be shared at all levels, whether it is the central reservation system, individual property management system or any other operational area
  • ...3 more annotations...
  • Timing is everything in technology investments
  • Network computing has enormous implications for marketing to customers on a global basis, as well as hotel operations. Consider the potential for the industry to connect with vendors worldwide for electronic purchasing, potentially achieving economies of scale and leveraging not yet possible. World purchasing functions will allow companies to customize their own catalogs. Virtual channels of distribution using computer networking capabilities will also allow hotel companies to market products and services - some traditional to our industry, others not - to customers whether they are in the hotel, at work, or at home. This will require a migration from today's central reservation systems to tomorrow's customer information systems using network-centric solutions. Development of customer profiles and guest recognition will make it possible for hotel organizations to interact in entirely new ways with customers, regardless of their physical location. Clearly, the large hotel companies will need to be the first to address questions raised by global networking capabilities and what this will mean in terms of technology investment. But for many hospitality companies presently struggling with the high cost of technology and the confusing state of our industry's technology affairs, this will not be an easy task. And the decisions will ultimately become further complicated by the opportunity to outsource certain functions into subscription-based networks. It is unlikely that the hospitality industry will be forced to bear the entire burden for networking infrastructure. Strategic alliances with major technology companies will be the catalysts in building this capability as they become strategic providers of networking capabilities to hospitality and other industries. And as network-centric computing comes of age and a company's proprietary information is stored in cyberspace, security will become an ever-more important issue requiring solutions. Whether it is an e-mail gateway through an internal network or customer access via the Internet, network fire walls and encryption systems will be required to mitigate the concern many will have with system security.
  • Network computing has enormous implications for marketing to customers on a global basis, as well as hotel operations. Consider the potential for the industry to connect with vendors worldwide for electronic purchasing, potentially achieving economies of scale and leveraging not yet possible. World purchasing functions will allow companies to customize their own catalogs. Virtual channels of distribution using computer networking capabilities will also allow hotel companies to market products and services - some traditional to our industry, others not - to customers whether they are in the hotel, at work, or at home. This will require a migration from today's central reservation systems to tomorrow's customer information systems using network-centric solutions. Development of customer profiles and guest recognition will make it possible for hotel organizations to interact in entirely new ways with customers, regardless of their physical location. Clearly, the large hotel companies will need to be the first to address questions raised by global networking capabilities and what this will mean in terms of technology investment. But for many hospitality companies presently struggling with the high cost of technology and the confusing state of our industry's technology affairs, this will not be an easy task. And the decisions will ultimately become further complicated by the opportunity to outsource certain functions into subscription-based networks. It is unlikely that the hospitality industry will be forced to bear the entire burden for networking infrastructure. Strategic alliances with major technology companies will be the catalysts in building this capability as they become strategic providers of networking capabilities to hospitality and other industries. And as network-centric computing comes of age and a company's proprietary information is stored in cyberspace, security will become an ever-more important issue requiring solutions. Whether it is an e-mail gateway through an internal network or customer access via the Internet, network fire walls and encryption systems will be required to mitigate the concern many will have with system security. In the final analysis, networking solutions will drive down the cost of technology investment "on-property" where hotel real estate and business interests merge. The solutions that hotel organizations will be able to choose from in terms of networking should also be less expensive than the current profile of technology spending. And we can expect that change to occur sooner rather than later, given the present rate of investment in Internet-based technologies.
  • sultan alharbi on 22 Jul 12
     
    "Investing in Technology for Competitive Advantage - The Challenge Facing the Hospitality Industry" sheds light on how the necessity of the investment in technology is in the hospitality industry. Not investing in technology affects even the customer services. It is mentioned that there are at least 85 property management systems available offered to owners and managers of hotels by technology providers which tend to meet the real needs of those. Further, open system that could be widely used is needed to acquire by hotel organizations. The more creative hospitality organizations are, the more successful would be in future. It is also indicated the technology cycles. Simply, technology would be increasingly required in future because of that the investment in technology would give a lot of opportunities to different parts in this industry.
  • Rixon campbell on 17 Sep 12
     
    Investing in the hospitality industry as it relates to information technology is one of the ways the industry will stay current and be able to compete in this fast pace environment. More and more guest are demanding exceptional, cutting edge customer service. As this investment occurs there needs to be integration of hardware and software for the future. These choices are not easy and is perhaps one of the greatest challenges that the industry faces. Timing and knowledge is critical to investing in technology because innovation is moving so fast, therefore knowing what new development to purchase and the ability to integrate existing systems into new one is important. In conclusion, it is paramount for investors to be mindful of the market place and to get as much inputs into the decision that is made for maximum results.
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SocialTables, A Collaborative Event-Planning Service, Raises $8 Million Series A | Tech... - 0 views

techcrunch.com/...vice-raises-8-million-series-a
shared by smaka004 on 13 Oct 14 - No Cached
  • SocialTables now has 2,500 customers and 30,000 users. Two-thirds of those are venue owners including the Hyatt Hotel Corporation and Caesar’s Entertainment, and one-third are party planners.
  • “SocialTables is a hospitality SaaS company,”
  • smaka004 on 13 Oct 14
     
    SocialTables is one of the latest and most successful hospitality start-ups. It is essentially a hospitality SaaS. It was founded by Dan Berger, an event-planner turned programmer. Founded in 2012 and based in Washington D.C., one of the premier corporate hospitality locations in the US, the start-up has recently raised $8 million in Series A funding. The round was led by Bessemer Venture Partners, and followed by Thayer Ventures. This funding adds to the previous $1.6 million the company raised, which helped them streamline their event planning tools. According to its website, SocialTables is a cloud-based solution that offers event diagramming, seating, and check-in tools for event planners. The software can make room layouts that event planners can use to show clients, compose detailed seating charts and arrangements, and it offers a fast check-in app. All of this is done on a colorful, intuitive, cloud-based site with mobile integration. In two years, SocialTables has grown considerably. It has over 2,500 customers and 30,000 users. Additionally, two-thirds of its customer base is actually composed of venue-owners, including major corporations like Hyatt Hotels and Caesar's Entertainment. Academic institutions like Harvard Business School and The Ohio State University also subscribe to SocialTables. Additionally, one-third of its customers are private party planners. SocialTables is becoming an affordable, customizable, tech-progressive solution for event planners of all levels. Industry leaders like Hyatt and Caesar's already subscribe to its services. In the future, I think that the start-up should focus on increasing its ability to provide affordable and capable solutions for private event planners, particularly in the wedding category. While that is an extremely competitive and saturated market, SocialTables could provide an industry-leading software solution and use its credibility to entice private planners into its cloud-based ecosystem.
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Network Solutions | Role of Computer Networking in Hospitality Industry - 1 views

www.networksolutions.qa/orking-in-hospitality-industry hospitality networking computer safety LAN Wi-Fi
shared by rachelrosen on 01 Sep 15 - No Cached
  • Network inside your organization is as important as outside. Things not end there; when some guests reach your hotel you will need a network to keep track of reservation, inventory, services, and maintenance. Free Wi-Fi accessibility, guests’ connection with front desk and monitoring for safety; these things have now become the signature of modern hospitality. LAN connection for easy and safe data transfer and all other things are needed in networking for smooth running of your hotel.
  • nization is as important as outside. Things not end there; when some guests reach your hotel you will need a network to keep track of reservation, inventory, services, and maintenance. Free Wi-Fi accessibility, guests’ connection with front desk and monitoring for safety; these things have now become the signature of modern hospitality. LAN connection for easy and safe data transfer and all other things are needed in networking for smooth running of your hotel. In hotels, computer networking play a vital role, communication between workers and staff creates a stable environment. Communication between front desk and manger office is important as in case of any unusual event. And the link of rooms with the service providers’ staff creates a healthy effect on guest’s mind when services are provided to them in no measure of time. Fire alarm or emergency alarm in case of any accident ensures the guest’s safety and also increase the rating of your hotel. The interlinked electronic systems in rooms which control all the electronic devices in room are too much helpful. The Wi-Fi accessibility now becomes an essential thing in hotels. So networking makes it possible to provide that service efficiently. Some five star hotels provide alarm bells on the table in the dining restaurants. These bell ring in the kitchen and makes it possible for the staff to attend each incoming guests at that time and avoid complaints. Here we present a complete solution to all your network problems; Network Solutions Why Network Solutions? Network Solutions is an organization with an extensive geographic stretch providing IT guides. They have worked with almost every kind of business organization and have an extensive vision of their work. They have genius IT specialists who not only show their professional aptitude during their work but also show personal interest in your business that content you mentally. They have an experience of almost all fields as they have worked with almost every genre of business you can think off from health care to education or flaunting fashion to secret secure banking systems. They know perfectly how to prove themselves as the best option available. They work with you, understand you, give respect to your needs and know how to use resources efficiently and bring up with something that does wonders your business. Some of their core networking values are: Envisage They do a lot of research work and observation, and try to sum up things. First they give a close view to your business in order to know your need of networking. They predict the average traffic you are going to have on your network. So that they can provide you with the best and never disturbing network facilities. In Hospitality industry the network traffic depends on your choice, how much you want to give ease to your business or your guests, connecting every room with the front desk or you just want to establish a connection between you workers and manager. Identification  They observe your style and know your needs. And now is the time to identify your problems and your pains. In hotels the problems you face in network in unresponsive and slow communication which creates irritation both among your guests and workers. So to save you from pain Network Solutions is there. Monitoring They monitors the WAN accessibility and the performance of the established network. Measure Fair usage policy and to monitor the traffic of net is another important thing in networking. Network Solutions has made it possible for you. Analyze Analyze the general or common pattern traffic utilization patterns and try to make it more seamless. Automation The network change and configuration are under Automation. Troubleshoot Any kind of trouble in network afterwards, network solution is there to fix it.  To ensure the quality of their  service. (function() { var po = document.createElement('script'); po.type = 'text/javascript'; po.async = true; po.src = 'https://apis.google.com/js/plusone.js'; var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(po, s); })(); Leave a Reply Click here to cancel reply. Comment
  • rachelrosen on 01 Sep 15
     
    Networks provide efficiency in the hospitality industry on a multitude of platforms. They are useful to the resort itself, who can connect and make reservations, check guests in, allow guests to charge food or additional items to their rooms, and provide service for any additional guest needs. For guests they can make reservations, learn about the hotel, and be connected and feel at home even away from home. More than that, networks can connect in the article posted and provide security, connecting the entire resort. For example, if there is an emergency the network can link to all rooms and set off the alarm to inform the guest.
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Finding a Cloud-Based PMS Solution That Will Take Your Hotel Business to the Next Level... - 0 views

www.hospitalitynet.org/...4093449.html
shared by jackyreis on 21 Jun 20 - No Cached
  • Finding a Cloud-Based PMS Solution That Will Take Your Hotel Business to the Next Level
  • Ever since the start of the 2000s, cloud solutions have been adopted commercially with constant growth.
  • These systems come with many benefits such as cost-saving, greater customer
  • ...17 more annotations...
  • satisfaction, and improved operations.
  • Improved usability and flexibility
  • Operations are streamlined and simplified while reducing the need to do things manually.
  • Furthermore, the system can be accessed through any device, anywhere.
  • An all-in-one solution enhances all these capabilities even further, as it offers various integrations within the system and staff members don't need to jump from one software to another.
  • Better user experience
  • With new all-in-one cloud PMS solutions such as mycloud, the system can be customized to your current operations and change very little in your processes, meaning that employees can easily get used to the new system.
  • At the same time, these kinds of systems also come with an adjustable interface and every employee can set it up to their preferences.
  • Zero Installation and Maintenance
  • However, even though most cloud solutions are easy to install, companies usually need IT professionals to configure them and maintain them.
  • The new generation of web-based hotel PMS solutions addresses these issues. Their implementation requires no technical knowledge whatsoever and anyone with basic computer knowledge can handle them.
  • The best features of cloud solutions, therefore, include:
  • Zero CAPEX and no upfront investment
  • Easy to use plans that are pocket-friendly
  • Pay as you use plans that help hoteliers run technology only on OPEX
  • All the updates, upgrades, and maintenance are done automatically by the provider and there is no need to have an in-house team of IT experts to babysit your system.
  • Your hotel property management system needs to give you all the tools you need to manage data and operations without requiring any additional effort or investment on your part. 
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7 Most-Popular Hotel Management Software for Small Hotels - 3 views

blog.capterra.com/ions-for-small-hotels-compared small hotels hotel management software Tech solution
shared by jfuen093 on 13 Jan 18 - No Cached
  • For hotels, finding the right software fit is especially important, because without a suitable software solution, you’re wasting time and money—big things that take you away from your customers and keep you from providing a stellar guest experience. For smaller hotels, you may think you’re getting more bang for your buck with a solution designed for enterprise hotels, but in reality you might need some tailoring. You may be paying for a bunch of extra features you’ll never use, or perhaps you run tours as well and need a feature for managing that aspect of your business.
  • 11 most popular hotel management software
  • Easy-to-use interface Customizable availability calendar Personalized guest, company, and travel agent profiles that can be exported into marketing campaigns Data encryption on secure servers, and the ability to restrict user privileges
  • ...8 more annotations...
  • For smaller hotels, you may think you’re getting more bang for your buck with a solution designed for enterprise hotels, but in reality you might need some tailoring. You may be paying for a bunch of extra features you’ll never use, or perhaps you run tours as well and need a feature for managing that aspect of your business.
  • you’re wasting time and money
  • you’re wasting time and money—
  • you’re wasting time and money
  • For smaller hotels, you may think you’re getting more bang for your buck with a solution designed for enterprise hotels, but in reality you might need some tailoring. You may be paying for a bunch of extra features you’ll never use, or perhaps you run tours as well and need a feature for managing that aspect of your business.
  • For smaller hotels, you may think you’re getting more bang for your buck with a solution designed for enterprise hotels, but in reality you might need some tailoring. You may be paying for a bunch of extra features you’ll never use, or perhaps you run t
  • Cloudbeds serves as an all-in-one hotel management system that can also connect your property to hundreds of channels (such as Booking.com and Orbitz) with real-time, two-way integration
  • Rate management to maximize revenue through seasonal rates Mobile application to receive reports on smartphone/tablet Event management Self-service check-in kiosk
  • amberarias on 13 Jan 18
     
    Capterra is a webiste that offers the proper research for businesses to look for a software that works best for them. The article discusses the most popular software solutions that works best for small hotels. The list of the software's discussed already included what reviewers loved, their advice for improvement, and cost. This is a great article for small hotels to look at because it is an easier way for them to select a software that suits them best.
  • ...4 more comments...
  • sliu043 on 16 Jan 18
     
    For any hotel, it's important to find the right operating software. Especially for small hotels, choosing a well-designed software is able to save more money and time. In this article, the author has introduced 11 most popular hotel management software specially for small hotels, including Cloudbeds, eZee Frontdesk, Frontdesk Anywhere, Hotelogix PMS, Maestro PMS, MSI CloudPM, OPERA Property Management System(PMS), RDPWin, Rezlynx PMS, roomMaster, SkyTouch Hotel OS.
  • berkley7 on 13 Jun 18
     
    The following article reviews the 11 most popular PMS systems that are used within the lodging industry. The importance of choosing the right system for your property is vital and should be taken seriously when comparing the different features offered, etc. I found the article to be very helpful in the fact that it goes into detail analyzing the different systems and highlighting what each have to offer. Depending on the size of your property, facilities, and even location are just a few factors that truly depict which system is best for you. Comparing cloud based systems to dashboards is also something to consider and can drastically change the overall functions of your property based from the system that is used.
  • zxu009 on 23 Apr 19
     
    This article is about the new software technology ad uts benefits in the hospitality industry
  • natyangel on 10 Oct 19
     
    This article discusses the 7 different PMS systems that would benefit each hotel style in the hospitality industry. It's important for hotels to find the right PMS system so they do not waste time and money. Cloudbeds serves as an all-in-one PMS system, it connects your property to hundreds of channels with two-way integration. It allows guests to make direct reservations through their desktop or mobile device. eZee Frontdesk serves to help with rate management to maximize revenue, mobile access to reports, event management, and self-service check-in. This PMS system is mainly used at boutique hotels, hostels/lodges, resorts, and small hotels in 140 countries. Frontdesk Anywhere serves to create personalized guest, company, and travel agent profiles that can be exported for marketing campaigns, data encryption on secure servers, and the ability to restrict user privileges. Hotelogix PMS serves as a multi-device booking engine for third-party integrations with OTAs. This system is mainly used by small to midsize hotels and is used by more than 10,000 properties worldwide. Maestro PMS serves its purpose by helping small properties. Maestro is designed for the cloud, and brings 20 different modules under one umbrella, including reservations, front desk, sales, space and club management, and dining POS. Maestro aims to simplify things, enabling hotel managers to run everything from one dashboard. MSI CloudPM serves to keep costs down by bypassing the purchase of additional hardware. It provides an Automatic backup and optional on-site backup. Lastly, OPERA PMS system serves to help big corporations, as well as independent hotels with profile management, housekeeping management, accommodation management, and much more. These PMS systems all are beneficial to understand them to learn what PMS system fits best for your business instead of going into the hospitality industry blind.
  • leonfai on 26 Jul 20
     
    These are the most popular software that are used by small hotels specifically
  • jfuen093 on 25 Aug 20
     
    Smaller hotels run with tighter profit margins. This article discusses the 7 top softwares that are available to a small hotel that have many features i.e. front desk, bookings, food and beverage - all in one software application.
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Mobile Technology Transformation is Innovating Mobile Access Solutions | By Markus Boberg - 0 views

www.hospitalitynet.org/...4108289.html technology hospitality hotel business mobile software green solution travel tech
shared by rrodr658 on 10 Jul 23 - No Cached
  • hesitation came from a belief that mobile services would prevent guests from having truly personalized experiences as well as reducing opportunities for valuable interactions between guests and staff
    • rrodr658
      rrodr658 on 10 Jul 23
       
      reason why some hotels were not very open to introducing digital services
  • challenged with re-imagining the guest experience and implementing in procedures turned to mobile technology solutions, which reduced touchpoints and gave guests the ability to access property services while maintaining social distancing measures
    • rrodr658
      rrodr658 on 10 Jul 23
       
      the pandemic is what gave the push for hoteliers to begin using technology and create creative experiences.
  • hoteliers have found that mobile technology has enabled guests to have more control over their hotel experience.
  • ...13 more annotations...
  • as much as 67 percent of guests in fact now hold a preference for digital key check-in and room access over more traditional methods such as plastic keycards.
    • rrodr658
      rrodr658 on 10 Jul 23
       
      statistical fact of how many people prefer to use their digital key over the traditional check in at the FD.
  • collecting and storing guest data and preferences, which can then be used by integrated loyalty services to better target guests with rewards and promotions.
  • incentivize downloads and encourage loyalty by allowing hoteliers to better target users with promotions and special offers.
  • ntegrating mobile access solutions with food ordering and contactless payment service vendors has helped hoteliers create convenient, engaging mobile app solutions that also boost their property's bottom-line
  • control in-room amenities.
  • This can include guests being able to use personal devices to effortlessly manage guestroom thermostats, lights, drapes, televisions and more.
  • Digital key service providers have evolved to easily integrate with other hotel services and provide guests with greater convenience and personalization throughout their stay.
  • This is rapidly proving to be a successful method to swift services and meet new demands, as many consumers are increasingly using digital wallet services in their everyday lives: in 2019, nearly 1.5 billion travelers downloaded mobile boarding passes that were stored in their digital wallets, and mobile wallet payments increased by 29 percent in 2020.
    • rrodr658
      rrodr658 on 10 Jul 23
       
      statistical facts about how many people switched to mobile services for traveling and paymemts
  • preventing guests from being locked out of guestrooms due to low battery status on their device, mobile wallet-based digital keys also serve to further provide a more seamless and hassle-free travel experience from start to finish.
  • offers guests increased security and reduces the risk of a lost or stolen room key
  • it meets short-term challenges because it reduces risk
  • it has incredible potential and long-term benefits for the future
  • mobile access solutions will continue to adapt and provide properties with digital convenience, reduced costs, sustainability and efficiency over the next decade and beyond.
  • rrodr658 on 10 Jul 23
     
    This article was very informative about the effect of mobile tech within the hospitality indsutry. It definitely broke down how hoteliers were not very open to using this wireless technology but how the pandemic gave that push to hoteliers and now they are noticing how much travelers enjoy it. Hence, they are innovating the mobile access and enhancing their guests experiences with mobile access solutions such as food ordering, contactless payments, encouraging loyalty with mobile app download and to gain promotions, control in-room amenities, and more. This article also touched upon the increased security and reduction of lost or stolen room key, as it eliminated the need of a phsyical key. Essentially, mobile technology benefits the industry in the long-term.
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19 Mobile Point-of-Sale (MPOS) Solutions Achieve MasterCard Best Practices Certificatio... - 0 views

www.businesswire.com/...S-Solutions-Achieve-MasterCard mobile POS
shared by Yawen Zheng on 02 Mar 13 - No Cached
  • Currently, the following Mobile POS solutions providers have successfully completed the registration and self-certification process for their solutions: Corduro, Ezetap, Elavon, Handpoint, Itos, iVeri, iZettle, JSC Smartfin (2Can), Miura Systems, NetSecure Payments (Kudos), Payworks, ROAM, SCCP (Swiff), Soft Space, Square and Thyron Systems.
  • Small businesses and retailers that have never accepted card payments and previously operated on a cash- and invoice-only basis are turning to mobile point-of-sale (MPOS) solutions to expand their customer base and sales. Established retailers are also adopting MPOS solutions to engage customers in-aisle and enhance the retail and payment experience. MasterCard introduced the MasterCard Mobile POS Program to provide guidance to Mobile POS solution providers and promote simple and secure transactions when consumers use their debit, credit and prepaid cards to pay merchants that use these devices.
  • Yawen Zheng on 02 Mar 13
     
    Traditional Point-of-sale system has its limitations for the users. The Mobile POS system provides convenience to the users on self-service. At the same time, it reduces the labor cost and attract more customers, who has interests in new technology. In current market, the MPOS has its advantages such as convenience besides the basic function of regular POS system.
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Indigo Sky Casino and Hotel Selects Software Suite from Agilysys - 0 views

www.hospitalitynet.org/...4059183.html hotel software technology hospitality
shared by marylauren1717 on 11 Feb 13 - No Cached
  • Agilysys, Inc. (Nasdaq: AGYS), a leading provider of innovative information technology and hospitality software solutions, today announced that Indigo Sky Casino and Hotel in Wyandotte, Okla., has selected a comprehensive software suite from Agilysys, including solutions for property management, point-of-sale and inventory and procurement.
  • "Casino-hotels that want to be successful in a competitive market must implement technology that helps them strengthen operations across the entire property," said Jim Dennedy, president and chief executive officer of Agilysys.
  • "Our comprehensive and feature-rich solutions for property management, point-of-sale and inventory and procurement will help Indigo Sky maximize staff productivity, enhance efficiency and increase revenue. Moreover, these systems will help streamline guest service from arrival through departure."
  • marylauren1717 on 11 Feb 13
     
    Indigo Sky Casino and Hotel, one of the largest casinos in NE Oklahoma, will be implementing a "comprehensive software suite" by Agilysys, a leading developer and marketer of proprietary enterprise software, services and solutions to the hospitality and retail industries. The Agilysys software suite will consist of a Lodging Management System, InfoGenesis POS and Stratton Warren System.  The Lodging Management System will help automate all hotel operations. InfoGenesis POS will manage any combination of dining, bar service and retail operations. The Stratton Warren System will help maximize purchasing power and reduce operational costs by automating the procurement process. Combined, these Agilysys solutions will help Indigo Sky "maximize staff productivity, enhance efficiency and increase revenue." 
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Royal Caribbean Guests Cruising in Style with Enhanced Technology Solutions from CA - 0 views

www.mspnews.com/...e-with-enhanced-technology.htm
shared by Yookyung Kim on 27 Oct 12 - No Cached
  • "Our investment in technology has increased dramatically. Thanks to CA Technologies Business Service Innovation approach, we have transitioned our focus from maintaining IT systems to delivering new, innovative guest services with speed and agility."
  • "CA Technologies has enabled us to transform our IT organization and address the high expectations guests have as a result of the trend towards consumerization of IT,"
  • Yookyung Kim on 27 Oct 12
     
    Guests on 35 Royal Caribbean Cruise ships will now have an enhanced technology experience thanks to integrated and automated IT management solutions from CA Technologies. The goal of the new solutions is to give Royal Caribbean a competitive advantage through enhanced services for its guests. Now that Royal Caribbean can manage an increasingly complex IT environment with as few resources as possible, they may seek out new technologies to improve their guests' experience. The cruise ship line is using a variety of solutions from CA, including application performance management, infrastructure management, automation and project and portfolio management. They play a vital role in helping Royal Caribbean Cruise management in an efficient and effective manner.
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Guestline Forms a Strategic Partnership with Luxury Hotel Group, City and Country Hotels - 0 views

www.hospitalitynet.org/...4057451.html partnership hotels group
shared by Franc Pulido on 17 Sep 12 - No Cached
  • Using one centralised system provides the best all round option for our needs to standardise reporting, provide opportunities to expand our reservation delivery in the future and fully understand the value of our clients across our group
  • Being web-based, deployment of Guestline's solutions is simple and removes the need to install servers on-site
  • "Guestline stood out from the other solution providers on the market due to the complete package they offered – not only being able to provide the technical solutions we were looking for, but also their guaranteed future support and customer service, and the simplicity of installing and using their systems,"
  • Franc Pulido on 17 Sep 12
     
    As the title indicates, this article discusses the partnership between Guestline (Europe's leader in software solutions for the hospitality industry) and City and Country Hotels. This collaboration will consist of equipping The Wellesley London and Number Ten Manchester Street (both properties of C&C Hotels) with Guestline Web-based PMS. This system will provide C&C Hotels with a set of features including cross-selling functionalities. In other words, booking sales will be transferred to another property if the requested hotel is full. Thus, City and Country Hotels will be able to maximize productivity (no more calling from property to property to inquire if there are any rooms available, etc) and increase revenue thanks to the seamless integration of both properties into a centralized web-based PMS. The best thing about this partnership is that City and Country Hotels will also cut down hardware and software costs thanks in part to the use of a cloud-based system. Having Guestline has their provider of all technical solutions, City and Country Hotels will be able to place their focus on their revenue makers - their guests.
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POS in the Cloud | Top Stories | | Hospitality Magazine (HT) - 0 views

hospitalitytechnology.edgl.com/...POS-in-the-Cloud76041
shared by wei xie on 18 Jan 12 - No Cached
  • are taken, a cloud-based POS is no different than a hardwired system in this
  • Moving technology systems into the cloud is becoming more accepted in the hospitality industry
  • from the ability to update software at multiple locations in minutes rather than weeks, to savings in both cost and labor
  • ...20 more annotations...
  • many operators are waiting until their current POS systems need upgrading before making the change, and many vendors who aren’t offering a cloud-based POS today will be in the future.
  • But what about utilizing the technology for point-of sale (POS) systems
  • Industry experts
  • believe
  • cloud-based POS is not only reliable and safe, but is also on its way to becoming the norm rather than the exception.
  • Most chain operations have a lot invested in their current POS systems, and if they are currently working in their stores, there is no immediate payback for switchi
  • But when it gets down to it, who has the better IT department, a large technology vendor or Joe’s Bar and Grill?”
  • However, for the single-unit restaurant, a cloud based-solution is an easy and cost-effective solution
  • “A cloud-based solution allows him to get up and running from an IT standpoint without a lot of servers, hardware and infrastructure needed.”
  • One of the biggest fears for a restaurant operator is downtime at the POS, and when the entire system relies on the Internet, this fear hits an all time high
  • high . However, as long as backup measures are taken, a cloud-based POS is no different than a hardwired system in this regard, according to Dolan
  • regard, according to Dolan
  • When operating in the cloud, data resides in the hands of someone other than the restaurant operator
  • “You always need to have firewalls, be sure to segment your local area network, and change your passwords. But when it gets down to it, who has the better IT department, a large technology vendor or Joe’s Bar and Grill
  • software at multiple locations in minutes rather
  • ? Industry experts, as well as operators who have taken the plunge, believe cloud-based POS is not only reliable and safe, but is also on its way to becoming the norm rather than the exception.
  • And since his café offers catering, he can accept payment on location with the iPad or iPhone, something not possible with a hardwired system, he notes.
  • “When you look at the concept itself, it is attractive to the guy that is just starting up,” explains Lee Holman, lead retail analyst at IHL Consulting. “A cloud-based solution allows him to get up and running from an IT standpoint without a lot of servers, hardware and infrastructure needed.”
  • However, as long as backup measures are taken, a cloud-based POS is no different than a hardwired system in this regard, according to Dolan.
  • Not only does it shift responsibility to the vendor, but more than likely they will have more money and resources to dedicate to it.
  • Carolina Alfonso on 18 Jan 12
     
    This article talks about how more and more people in the hospitality industry are using a POS based-cloud instead of hardwire systems. According to some experts in some years most of the hospitality industry would have change into using the cloud. For now most of the users of the cloud are single unit restaurants as it is an easy system to adopt and cost efficient. On the other side for chain restaurants to make this change can be costly; therefore it is believed that it will take some time for them to change. Still some people believe that this can be an unreliable and unsecured system. Some of the reasons for this are: -The lack of privacy; as the data will be in the hands of somebody else. -This system relies on the internet so when a connection problem occurs a downtime would take place creating complications for the restaurant operator. According to experts and users both of these ideas can be debated. Leaving the data handling in the hand of experts can bring advantages and lower the costs. On the other hand when the internet fails if the correct backup measures are taken it has no difference with the hardware system.
  • wei xie on 04 Oct 12
     
    This article talks about the benefits of POS in cloud, and eliminates some misunderstanding about its downtime and security concerns. The author start selling POS in cloud by pointing out the trend that it is becoming more accepted. CEO and president of the Retail Solutions Providers Association (RSPA) says it will be mainstream in the next two to five years. Though POS in cloud would be a easy set up and cost saving solution for a starting up single-unit,"Large chains are more likely to turn to cloud applications for business intelligence Solutions first because there is not as much investment or change in infrastructure compared to the POS" says Dave Matthews. But since multi-unit chains have already invested lots of money in the old POS, they are going to wait for those POS pay back before they switch to POS in cloud. Then author switched to what concern people most about cloud computing, downtime and security. A cloud based POS can have as reliable backup plan as a hardwired system. Although POS in cloud does not have backup servers in the location which should be provided by vendor, it can have several connection backups, like wireless, 3G or 4G, phone line. And about the security concern, just ask yourself is you have the security system than a technology vendor.
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What is a Hotel Management System? - 3 views

hospitalitytechnology.wordpress.com/...hat-is-hotel-management-system
shared by laura kaczkowski on 28 Sep 12 - No Cached
Gaby Belardo liked it
  • Technology is making deep inroads into the hospitality industry, and hotels across the world are looking to use technology to make operation smooth and efficient
  • These are also popularly known as Property Management System (PMS), and Hotel ERP (Enterprise Resource Planning) – if you are looking at a larger, more comprehensive management system.
  • came up with the term ERP to denote enterprise management software which automates a large number of business function such as human resource, finance, accounting, supply chain management etc.
  • ...10 more annotations...
  • many hospitality properties especially those that are growing chains or planning a global presence, have upgraded from smaller, simpler property management systems to the larger hotel ERP.
  • A hotel is a hive of numerous operations such as front office, booking and reservation, banquet, finance, HR, inventory, material management, quality management, security, energy management, housekeeping, CRM
  • With growing competition in the industry it’s important for a hotel to understand the needs of their guest,
  • what guests demand for most
  • A property management system (PMS) usually consists of front office software and other best of breed solutions. The PMS served hotels well for a reasonable among of time until now, when hotel operations have grown in complexity.
  • As complexity of hotel operations increases, a PMS is woefully inadequate and often results in integration issues to
  • Things are different for an ERP which is usually a comprehensive solution from a single vendor. Although the concept of an ERP in the hospitality industry is still new, it offers numerous advantages in terms of smooth seamless use of technology, greater automation, greater visibility into hotel operations, optimized use of manpower, reduced revenue leakages and higher resultant profits.
  • When a hotel is looking to upgrade their software the natural question that comes to mind is which Hotel Management System should I choose?
  • Make a list of the features you are looking for. One of the main deliverables of a hotel ERP is its business intelligence. Does the ERP you are evaluating give you a bunch of in-depth reports that assist decision making?
  • Always check if the hotel ERP provider has been in the business for a considerable amount of time, has tested the solution across market segment and geographies if possible. A hotel cannot afford downtime, and so ensure your ERP provider also delivers high quality customer support
  • laura kaczkowski on 28 Sep 12
     
    The article I read was called, "What is a Hotel Management System?" In the article it states that in the early 90s Gartner came up with the term ERP (Enterprise Resource Planning) that automates a large number of business functions such as finance, accounting, and human resource. "A hotel is a hive of numerous operations such as front office, booking and reservation, banquet, finance, HR, inventory, material management, quality management, security, energy management, housekeeping." All of these activities need to be taken care of at hotels and doing so can sometimes be a lot of work. This led to the introduction of property management systems, an automated software which can optimize hotel operations and keep a tight control on costs. It important for hotels to understand the needs of their guests, if they want them to come back to their hotel, they need to know what they like and dislike. Using the PMS it allows them to make a profile of each guest and they write in if they want a beach view room or if they want a mini bar in their room. There is a difference when it comes to PMS and ERP. "A property management system usually consists of front office software and other best of breed solutions." The ERP, is usually a comprehensive solution from a single vendor. I really enjoyed reading this article and it helped me get a better grasp on how hotels use property management systems.
  • Gaby Belardo on 28 Sep 12
     
    I completely agree that technology is making deep inroads into the hospitality industry, and hotels across the world are looking to use technology to make operation smooth and efficient. Any operating system that can help optimize the hotel experience is going prosper in their business.
  • Michael Anthony on 28 Sep 12
     
    I didn't really care for the passage that talked about PMS vs ERP, I though they could have been more specific... they just said ERP is better, could someone provide an example? Also, they mentioned how when a hotel becomes more complex problems arise in the PMS, how? All the hotel would have to do is come up with another PMS system that would provide them with greater resources, etc whats the problem??
2More

India's Fortune Hotels Adds 19 Hotels and Switches Seven to Pegasus Solutions - 2 views

www.hotelnewsresource.com/article73803.html hotels solutions technology
shared by Adison Heyne on 15 Sep 13 - No Cached
  • Partnering with Pegasus Solutions has enabled us to launch 19 of the properties onto the global distribution systems (GDS) for the first time, increasing their worldwide exposure across the electronic distribution channels exponentially.” 
  • Adison Heyne on 15 Sep 13
     
    The article highlights what Pegasus Solutions can offer their customers, and who those clients are tending to be. Pegasus Solutions offers many different pieces of software for an affordable rate to their customers and this is a large reason as to why customers are using their services. It also touches on a few differences in Western hotel business and Indian hotel business.
5More

Information risk management solutions provider Paladion raises $10M more from Nadathur ... - 0 views

www.vccircle.com/...vider-paladion-raises-10m-more hotels Hospitality software information technology business
shared by danikafox on 19 Jun 14 - No Cached
  • nformation risk management solutions and services provider Paladion has raised $10 million (just over Rs 60 crore) in fresh funding from Nadathur Holdings, an investment firm of Infosys co-founder NS Raghavan, and an early backer of the company.
  • he information security market is entering an exciting phase and we aim to bring a host of new offerings and value to the market,” said Rajat Mohanty, CEO, Paladion.
  • Paladion provides a spectrum of information risk management solutions
  • ...1 more annotation...
  • According to the company, it is one of the largest information risk management solutions and services providers in Asia with an annual revenue run rate of $35 million. With this capital infusion, Paladion also plans to consolidate its leadership position in Asian markets and pivot to a global canvas with security intelligence technology and cloud security services.
  • danikafox on 19 Jun 14
     
    Paladion, a cyber security intelligence platform, has been incredibly successful with its services. Its most recent success was its' raising of ten million dollars in fresh funding from its investment holders. This capital will be put towards advancing the security system, building a comprehensive cloud security services platform, and global expansion of multiple Security Operation Centers. The company already provides an array of information risk management solutions and services. And its industry expertise includes sectors like banking-finance-insurance, IT & consulting, R&D, and telecommunications. Paladion is on the track for prolonged success and will continue to grow as more advancements are made.
3More

Sabre Acquires Hotel-Tech Provider Genares as Competition Heats Up - Skift - 0 views

skift.com/...enares-as-competition-heats-up
shared by smaka004 on 15 Sep 14 - No Cached
  • Sabre acquired a fellow Texas company, Irvington-based Genares, a provider of central reservations systems software and digital marketing services for hotels.
  • Sabre Hospitality Solutions is an established player in the hotel-tech arena as its CRS was the largest third-party provider “based on our approximately 27% share of third-party hospitality CRS hotel rooms distributed through our GDS
  • smaka004 on 15 Sep 14
     
    Sabre Technology, based in Southlake, an affluent suburb of the Dallas-Fort Worth Metroplex, recently acquired neighboring technology company Genares. Genares now provides GDS connections to Sabre, in addition to other major players, including Apollo, Worldspan, and Amadeus. Genares provides CRS, hotel marketing, and revenue management solutions, particularly to independently-owned hotels and chains, with a network that is over 2,300 strong. This will provide Sabre some control of the market as new competitor Booking.com, owned by The Priceline Group, enters the B2B arena with its recent acquisitions of Seattle-based hotel digital marketing startup Buuteeq and Barcelona-based Hotel Ninjas. Genares became a part of Sabre Hospitality solutions, a subsidiary of Sabre Technology, which generated $711.7 million of the $3.04 billion in revenue that Sabre made in 2013. The acquisition of Genares will give Sabre more avenues to access independent and boutique hotels. It is worth noting that Sabre Hospitality solutions already controlled "approximately 27% share of third-party hospitality CRS hotel rooms distributed through [their] GDS," making it the largest third-party provider in this space last year.
7More

MICROS OPERA: Complete Enterprise Software Solutions | Point of Sale | Micros - 2 views

www.micros.co.za/rprise-software-solutions.html opera software hospitality
shared by Yueyu Peng on 29 Aug 18 - No Cached
  • offers hotel operators the ability to share information across multiple applications and properties on a single database while providing the necessary enterprise software solutions and tools for Property and Central operations
  • OES can be deployed in a seamless local, regional, or global environment, thus providing an unparalleled free flow of informatio
  • The OPERA Enterprise Solution is not a single product offering, but a fully integrated suite of enterprise software solutions consisting of modules that can be easily added or expanded allowing effective and easy deployment from smaller independent single and multi-property operations to global, multi-branded hotel chain environments.
  • ...3 more annotations...
  • Central Systems
  • Property Systems
  • Flexible Deployment
  • Yueyu Peng on 29 Aug 18
     
    This article is about the MICROS OPERA using. OPERA is a highly effective software to connect the single parts with overall environment. It contains 3 major parts: Central Systems, Property Systems and Flexible Deployment. This software is fully integrated suite of enterprise software solutions which can be deployed on property or in a hosted datacenter environment flexibly for property management and core central systems.
24More

HITEC Wrapup - Guestroom Energy Management Innovations Grab Most Attention :: Hospitali... - 0 views

www.htrends.com/trends-detail-sid-100655.html Back in June companies attended HITEC the lodging industry's leading trade show. At this event about 400 exhibitors came to show off their technology. Several of them had same ideas when innovations. They were all focused on creating programs and systems
shared by anonymous on 07 Feb 19 - No Cached
  • The following is a summary of the HITEC announcements having some type of “green” connection:
  • INNcontrol 5 energy management and guestroom automation control system.
  • INNcontrol 5 gives hotel operators better insight on how to optimize energy use by generating historical trend reports on room usage, seasonal fluctuations and other factors.
  • ...21 more annotations...
  • The INNcontrol 5 system provides the open data exchange platform for Internet of Things (IoT) integration with centralized electronic locks, property management systems, in-room entertainment and other systems. INNcontrol 5 is also an entry point for consolidated Alexa voice control of compatible HVAC lighting, drapery and, amenity controls.
  • Honeywell also debuted and demonstrated its new Spectre guestroom solution that merges smart thermostat technology with guestroom lighting controls. Spectre combines Honeywell’s e7 occupancy-detection wireless thermostat with intelligent, programmable wall outlets and lights to extend energy savings to guestroom lighting. The thermostat senses when guests enter the room and instantly communicates with lighting controls via a 2.4GHz RF to activate a “welcome” environment. When the room is unoccupied, the lights and outlets are turned off within a 30-minute time period to save energy.
  • For hotel owners, the data and analytics supported by Honeywell Sentience and displayed in INNcontrol 5 helps make properties more energy efficient. For operators, artificial intelligence enabled by Honeywell Sentience can predict heating, ventilation, and air-conditioning problems before they occur.
  • Telkonet, Inc., creator of the EcoSmart platform of intelligent automation solutions, announced the release of its Symphony commercial IoT platform. Some of the key highlights of Symphony’s capabilities include the ability to see all room devices, including door locks, lighting, mini bars, shades, etc.
  • Just prior to HITEC, SONIFI Solutions announced a collaboration with Telkonet, Inc. to make hotel rooms smarter and more connected, by combining energy management Solutions with in-room guest entertainment systems. Guests have the ability to change in-room environmental settings via SONIFI’s STAY Interactive Television interface.
  • Evolve’s New Evolve Guest Interface
  • a simple, yet powerful device that enables guests to control in-room climate, lighting, shading and drapery, as well as other functions to increase efficiencies for both guests and staff.
  • The eGI consolidates devices such as the guest-controlled thermostat, special devices for lighting and shading control, IoT gateway, USB charger, alarm clock, and platform for Guest Services applications—all within the device.
  • CIRQ+ & Its ‘Smart Room for Smart Guests
  • Mode:Green, a company focused on hospitality, specializing in technologies, including: HVAC, lighting, video surveillance systems, television, audio and voice on demand, motorized shading, Wi-Fi and networking, door locks, and more.
  • Verdant EI Energy Management
  • The system continuously analyzes changing conditions in each room—occupancy, temperature, humidity, weather, etc. and adapts in real time.
  • When hoteliers subscribe to Verdant EI, a dedicated energy management expert is assigned to the property with a simple goal in mind: monitor the Verdant system 24/7 and maximize energy savings.
  • Amana expanded on its guestroom energy management system with its new DigiWatt system that can control virtually any electrical circuit in a hotel room. Using a DigiSmart occupancy sensor to determine if a room is unoccupied, the system can shut off power to virtually any 115 volt non-critical electrical circuit(s) that are predetermined during design and construction.
  • INTEREL’S Guest Room Management Solutions
  • The Water Management System delivers precise digital water controls and enables the property or brand to set water flow and temperature policies. Guests can control multiple water outlets through one touch panel.
  • Site 1001 can monitor a building’s water supply system and warn when it detects a leak or conditions favorable to bacterial, viral or parasitic agents.
  • wireless control of temperature; smart LED light; instant-on alarm clock; Wi-Fi (ZigBee, Zwave); thermal occupancy sensor; Bluetooth speaker and Hi-Fi audio; 120 V AC and USB 2.1A charging plugs with optional (Qi) wireless charging; hotel services; and more.
  • AspirEnergy, an energy solutions company, was on hand to help commercial properties increase long-term value by reducing operating costs through sustainable solutions. AspirEnergy offers many services—ranging from lighting retrofits to energy management systems to assistance with renewable energy systems and energy procurement.
  • Coway USA, Inc. its Airmega and Aquamega air and water filtration systems. The Airmega includes a pollution sensor to show the air quality in real time.
  • When the air quality in the room remains good for 10 minutes or more in Smart Mode, Airmega conserves energy by shutting down the fan.
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