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Hospitality Industry Turns to Tech to Lure Guests Back - WSJ - 2 views

www.wsj.com/...o-lure-guests-back-11596636001
shared by jwilc019 on 26 Aug 20 - No Cached
  • At RLH, “We’ve prioritized anything that has to do with automation,” Mr. Edwards said.
  • A key on your phone, voice-activated digital assistants that can order fresh towels, electrostatic sprayers—hotels are piling on tech workarounds to keep guests safe from Covid-19
  • U.S. hotel companies are doubling down on automation and fast-tracking technologies such as digital room keys and voice-activated digital assistants to minimize contact between guests and hotel staff amid the coronavirus pandemic.
  • ...3 more annotations...
  • any recovery could depend on how safe guests feel.
  • Guests can use the AI-based devices to control the lighting and operate the television, while avoiding touching light switches and remote controls.
  • “The reality is the pandemic has impacted all of our staffing levels and budgets and forecasts,” said John Edwards, chief information officer at the Denver-based company, which is also known as Red Lion Hotels Corp.
  • jwilc019 on 26 Aug 20
     
    This article focuses on the ways AI and automation can help the hospitality industry get back on track by helping guests to feel safe while they travel during the COVID-19 pandemic. By using different software guests can have a contactless check-in, request digital room keys, use AI based devices to control lighting/TV and/or make housekeeping/front desk requests, and housekeeping can use electrostatic sprayers to help mitigate the chances of guests contracting or spreading COVID. It notes the losses in revenue and occupancy by several major hotelier groups, especially some Las Vegas properties, as well the high number of furloughed employees that COVID has caused while showcasing ways that hotel groups can help get back on track by easing the fears of guests. It offers data to show that through these technologies, guests are returning because the feel their safety concerns have been addressed. comment by Jwilc019 " https://diigo.com/0ica77
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11 new ways technology is transforming cruise ships - 6 views

www.telegraph.co.uk/...ise-ship-technology-innovation technology travel tech software cruise
shared by bhern082 on 10 Jan 20 - No Cached
  • from passport credentials to food preferences, and
  • you will be sent your wearable Ocean Medallion (the size of a coin, this can be worn as a bracelet or necklace) in advance.
  • . But some cruise lines have put millions into developing multi-faceted wearable technology that solves the problem entirely.
  • ...12 more annotations...
  • Royal Caribbean’s WOWbands ($4.99/£3.70 or free depending on ship and class of travel) look like watch straps, but use radio frequency technology to open your cabin door. You can use Carnival Corporation’s wearable Ocean Medallion (free to all guests) with the Ocean Compass app to order food, drink and retail items on demand. It also unlocks your cabin door as you approach
  • Interactive maps are becoming far easier to use than expected thanks to the digital way-finder on the MSC for Me app. Just indicate where you want to go, and a map will demonstrate how to get there from your current location.
  • A rather futuristic option is available on some AIDA Cruises and Costa Cruises ships in the form of a robot called Pepper, which provides guests with information, including how to ge
  • t from A to B
  • on board.
  • MSC Meraviglia has 114 interactive screens that allow you to book dinner as well as other activities, such as the theatre or spa, with few clicks and a swipe of your wearable bracelet
  • Carnival is launching MedallionNet soon (prices currently unavailable), which it says will be the fastest internet connection at sea and will provide pervasive cabin coverage. 
  • With MSC Cruises’ wearable bracelet, however, you can monitor your children in real-time and know where they are at any moment. T
  • With MSC’s interactive bracelet (or the Cruise Card) you can pay for everything, from your shopping session at the 100-metre high street to your evening meals. The wearable technology means staff quickly know who you are and your first language, which adds a sparkle to the customer service.
  • Personalised recommendations (such as which bottle of wine to try) will be offered on MSC Meraviglia in the not-too-distant future as part of the digital concierge service.
  • A modern take on arts and crafts can be enjoyed with the HP Sprout, scanner and 3D printer. Here children (around 7-12 years old) can design their own creations in the computer and then print 3D versions to take home
  • The days of cruise passengers feeling disconnected from the rest of the world while at sea are gone, which is good news for first-timers who may not have got their sea legs yet. 
  • bhern082 on 10 Jan 20
     
    This article features 11 new tech features that cruise ships have implemented.Technology is transforming these floating hotels into smart cities. From remote check-in, wearable technology, to geo-locating your children aboard. These tech gadgets are helping cruisers enjoy their time aboard as stress free as possible. As stated by the author "Once on board, it didn't take too long to figure out how the MSC for Me app, public interactive screens, cabin TV and wearable bracelet, available for the first time on Meraviglia, all worked together to streamline and enhance life on board."
  • ...2 more comments...
  • kaseyfl9568 on 10 Jan 20
     
    This is great technology and can most certainly be studied while in use to better assist guests in having that "stress free" vacation. The technology is personalized and almost seamless in using since they have made it into something of "jewelry" to help avoid it being an irritating app. I see this being developed in many more places other than just cruise ships and Disney. It is very convenient for the guests.
  • allisonweets on 12 Jan 20
     
    I agree that this technology is very useful for guests. Personally, it would make me feel less like I was in a floating hotel and more like a floating city. I would enjoy the possibility of finding a solution to a problem that I was having without having to wait in line at guest services, which would potentially save me time and give me the ability to return to whatever onboard activity I was engaged in.
  • mrodr1084 on 13 Jan 20
     
    I agree. I think this technology will be very beneficial for not just guests but also for the cruise lines. This helps collect data and help personalize the guest experience. This will have guests coming back time and time again. This also provides an incredible guest experience since they won't have to wait in long stressful lines. I think this technology is very beneficial for both the guests and employees.
  • anonymous on 14 Jan 20
     
    Cruise ships have really stepped up their game when it comes to technology. I wrote a paper last semester about Princess Cruise Line's latest technology, the OceanMedallion. This little wearable device allows guests to unlock a whole new level of different features such as room key, tracking system, and a bunch of different amenities. It will be interesting to see what other cruise lines come up with to compete with this.
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Tech Trends of 2020: Where Innovation Lies - Hospitality Tech News - 0 views

www.hospitalitytechnews.com/...-of-2020-where-innovation-lies tech
shared by yyr997 on 16 Jan 20 - No Cached
  • Facial recognition. Robotics process automation (RPA). Voice assistance.
  • Facial recognition technology is used by hotels and hospitality companies to streamline the guest experience, automate the check-in process, enhance security and improve processes.
  • Absolutely everyone would agree that a speedy, high-tech check-in is a huge plus for any hotel stay.
  • ...3 more annotations...
  • There is a danger that while these processes save time and reduce long lines, they can simultaneously sacrifice customer service.
  • Voice assistants are becoming and will ultimately be ubiquitous.
  • real innovation is about so much more than the terms that identify the technologies transforming the hospitality industry.
  • yyr997 on 16 Jan 20
     
    Facial recognition technology has played a big role in hotel stay, and it makes guest stay more convenient and faster. However, the privacy protection of guests and the personalized and humanized services that guests need also need attention. In the process of digital transformation, hotels should also pay attention to the different needs of guests.
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Balancing Technology with the Human Touch in Hospitality | By Nicole Dehler - Hospitali... - 0 views

www.hospitalitynet.org/...4094560.html Hospitality_Technology
shared by nunes305 on 02 Feb 21 - No Cached
  • Today's hoteliers have a variety of technological advancements at their fingertips, offering a myriad of solutions to streamline operations, and enhance the guest experience. For example, many hotels have used Augmented Reality to enable guests to seek additional information inside the hotel and around local places of interests.
  • But can there ever be too much of a good thing? Can too much digitization take us away from the core principles of high-touch hospitality on which the industry was founded? The solution is finding the right balance between high-tech and high-touch. While technology should never replace a commitment to service excellence, a simple knee-jerk resistance to technological progress is not the solution 一 the key is to discover how advanced technology can assist your staff and enhance the guest experience.
  • Modern hoteliers are increasingly relying on functions such as mobile check-in/out, cloud-based interfaces, centralized communications, native apps, push notifications, new and improved loyalty programs. These platforms let hotels continually aggregate guest data, creating actionable guest insights and additional opportunities for enhanced personalization.
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  • Technology should empower staff to better serve their guests, rather than being a futuristic replacement for high-touch service
  • hotel staff are empowered to interact freely with guests and without the pressure of front desk lines, while guests have complete autonomy over their check-in. In this way, technology can actually enhance service, turning a previously administrative process into one focused on the guest's needs.
  • When balancing a budget, hoteliers must decide what technology their staff and guests need the most, versus what technology is just "nice to have."
  • As technology continues to evolve, there will always be tension between high-tech and high-touch approaches to enhancing the guest experience.
  • nunes305 on 02 Feb 21
     
    "F"
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Tech Innovations That Are Changing The Hospitality Industry - Social Hospitality - 1 views

socialhospitality.com/...nging-the-hospitality-industry
shared by gulsevim on 11 Feb 18 - No Cached
  • Technology has come a long way.
  • the hospitality industry now looks for other ways to appeal to an increasingly “been there, done that, got the t-shirt,” not-so-easy-to-impress clientele. And cutting-edge technology seems to be the answer.
  • Durham, North Carolina’s Sheraton Imperial Hotel and Convention Center, for instance, has introduced high-def, flat-screen LG televisions to its rooms.
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  • since providing guests with the same high-quality viewing experience they would enjoy in their homes, the hotel has improved its customer satisfaction rating by eight percent.
  • seems that every generation enjoys top-notch television viewing.
  • Seattle Hotspot boasts rooms “with heat-detecting body sensors that indicate to housekeeping staff when a room is occupied…a 21st- century ‘do not disturb’ notice.”
  • the Hotel 1000 in Seattle has found a new way to determine if your room is, indeed, occupied.
  • the biggest drain on hotel utilities is unnecessary heating and air conditioning and that the installation of energy controls throughout a property could “shed utilities costs without compromising quality.”
  • A new initiative by the Four Seasons, however, involves an innovative new bed that enables guests to customize their sleep experience.
  • hese beds include three mattress toppers that can be switched in mere minutes, offering a Signature, Signature Firm, or Signature Plush sleeping experience, and a Gel Touch Foam Center that absorbs extra heat in order to ensure maximum comfort.
  • the Aloft Cupertino Hotel in Silicon Valley recently introduced its first robotic staff member, a butler named “Botlr.
  • Botlr can be found delivering amenities to guests throughout the property donning his custom-fit butler uniform.
  • Thanks to new innovations and advancements in current technology, hoteliers can provide guests with modern conveniences that surpass even their wildest dreams
  • gulsevim on 11 Feb 18
     
    Nowadays, there is an abundance in advanced in-room features making their way into the world's most modern hotel rooms. Some of those inventions, integrated recently in some hotels in the U.S., are explained below. Sheraton Imperial Hotel Raleigh-Durham Airport at Research Triangle Park, in North Carolina, offer its guests a better hotel experience through a TV with fast reboot time. This TV provides a top-notch television content and delivery, and has the latest high-resolution options and features. Due to its level of delivery that guests are accustomed to have in their own homes, it is expected for guests to feel more comfortable and homey during their stay. Hotel rooms in Loews Hotel 1000 in Downtown Seattle are equipped with heat-detecting sensors, which scans the room for body heat so that housekeepers don't accidentally enter the room. This high-end technology with an infrared signal scans the room to detect body heat and notes 'do not disturb' when occupied. It is particularly useful when guests forget to leave a sign when entering the rooms at night. Seems like the world's most advanced hotels are getting very creative with their in-room technology. Another example for that is the beds of Four Seasons Hotels which are customizable to guests' preferences, designed to support better sleep. Recently, numerous Aloft Hotels and Element Hotels across the United States feature their own robot butlers. With help of Botir, items can be easily delivered to the guests rooms within minutes. The purpose of using robotic assistants is to send a robot to deliver shampoo, toothbrush, toothpaste or so by the front desk. This way, the human hotel staff can serve customers personally when necessary. In my view, in the customer-driven hospitality industry, the use of in-room technology can make guests feel more comfortable and feel "at home". These new technologies have been helping the hospitality industry grow in innovative and tech-enhanced ways to deliv
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Tech-Laden Hotels Call for Modern Disaster Plans - 0 views

www.e-hospitality.com/...ll-for-Modern-Disaster-Pl-0001 Physical Plant technology disaster
shared by Yuting Peng on 09 Apr 13 - No Cached
  • the plan has assumed a new life as both a disaster prevention and action schematic for all physical plant systems, computer systems, appliances and all normal uses of the facility. The plan revolves heavily around backup generators and battery power for electricity, as well as services that run on electrical power.
  • Juan Du on 09 Apr 13
     
    It often happen in hotel that the physcial plant system has some problem.The plan resolves heacily around backup generators and battery power for electricity. Lota's plan contain every system, if hotel obey the plan I think they can operate better.Make sure every physical plants in a good working condition.
  • ...1 more comment...
  • Mohan Song on 10 Apr 13
     
    It is realize that the potentially harmful effects that utility service interruptions can have on the hotel's many operating systems. With the Y2K threat just a memory, the plan has assumed a new life as both a disaster prevention and action schematic for all physical plant systems, computer systems, appliances and all normal uses of the facility. The plan revolves heavily around backup generators and battery power for electricity, as well as services that run on electrical power. If a fire, earthquake or other disaster causes a blackout, guests will most likely have to be alerted via the intercom. That system has a battery backup. The phone system also uses backup generators, which can also power message lights on the individual units if there's a problem.
  • TIAN LIU on 13 Apr 13
     
    The duty engineer is also supposed to walk through all machinery spaces to check for any flooding or hazardous conditions. If the outage is of an unspecified "long duration," the duty engineer is also bound to continually check the fuel level of the emergency generator and request that the manager call the contractor for more fuel when the fuel level reaches half-full.
  • Yuting Peng on 13 Apr 13
     
    The Sheraton hotel in California is the place for business travelers in the high-tech and government sectors. And to avoid the potentially harmful effects that the utility service interruptions can have on the hotel's many operating systems, the manager came out with a detailed engineering contingency plan. This plan is originally intended in prat to address potential Y2K woes. The plan assumed that a new life as both a disaster prevention and action schematic for all physical plant systems. 
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Background - 0 views

www.it-investment.com/...Background.htm
shared by Michael Anthony on 26 Oct 12 - No Cached
  • Michael Anthony on 26 Oct 12
     
    We invest in early stage, start-ups and turn-around companies in diversified areas including but not limited to: telecommunications, information technology and high-tech sectors regionally and globally. The Company invests in a portfolio of low-to-medium risk businesses, with an emphasis on providing growth capital to emerging companies operating in the telecommunications and information technology sectors.
  • Michael Anthony on 26 Oct 12
     
    This group is consists of forgein investors mainly from Egypt, the executive group are all from Egypt. The It investment group focuses on investments in telecommunications, information tech, and high tech sectors as well as systems. The fund mgr develops and ID's a strategic developmental plan between the technology and your company, everything gets personalized. In addition to your returns, the company develops a buy out plan as well as feasible exit. In addition, it studies your expertise and enterpernurial managerial skills, tech experience and overall operations. Not only do they design specific investments that fit your criteria and company values but they give you an overal action plan of your company w. an SWOT .
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Trends and New Technology in Hospitality for 2014. - Tuesday, 8th July 2014 at 4Hoteliers - 2 views

www.4hoteliers.com/...8438 technology hospitality
shared by anonymous on 13 Jan 15 - No Cached
  • A survey reports that 72 percent of consumers trust online reviews as much as personal recommendations; in 2014, review sites like TripAdvisor and Yelp will continue to become more influential as users look for ways to make their world a bit smaller and more personalized.
  • As members of the general leisure industry, hospitality businesses must therefore cater to the early adopters, the tech-savvy, and the novices in one fell swoop—and staying ahead of the curve requires an inexhaustible spirit and a knowledge of industry trends.
  • As members of the general leisure industry, hospitality businesses must therefore cater to the early adopters, the tech-savvy, and the novices in one fell swoop—and staying ahead of the curve requires an inexhaustible spirit and a knowledge of industry trends.
  • anonymous on 13 Jan 15
     
    Like any industry, the field of tourism and hospitality must be competitive and technologically advanced. The article addresses six technological trends within the hospitality industry. 1. Virtual reservations - A significant number of patrons reserve their hotels via a computer or mobile device. Thus travel booking websites have become more popular. 2. Virtual check-in and ordering - Check-in kiosks cut down on customer wait time (long lines, short staff, etc.). More hotels and restaurants will be making use of these technologies. As technology advances, consumers shouldn't be surprised to see more futuristic options such as voice recognition, fingerprint and retina ID. 3. Travelers with multiple devices - Hotels have to be conscientious of this fact in terms of room design, public (hotel) space and structure. Customers want to feel secure that they (and their devices) can be properly accommodated. 4. Hospitality staff with multiple devices - This trend is a win-win for employees and customers. Employees can better meet the needs of their customers no matter their location (poolside, bar, lobby, etc.). Also, by collecting data, businesses have a better understanding of customer needs and preferences. Customers have the freedom to be more mobile (in any area of the hotel) without feeling disconnected or not being able to have their needs met. 5. High tech meeting and public space - Hotel meeting rooms and lobbies are receiving technological make-overs to accommodate users who rely on multiple devices. This is great for business as it creates an environment that is conducive to conducting technologically advanced meetings and conferences in a comfortable setting. 6. Online reviews - These reviews are crucial to businesses as well as consumers. On the business end, companies will be able to gauge their effectiveness in all areas via honest customer feedback. Consumers have the opportunity to make better choices after reading reviews based on ot
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High tech hotel room pops up in Paris | SmartPlanet - 1 views

www.smartplanet.com/...635 tech hotel room hardware
shared by Te Gu on 20 Jan 12 - No Cached
Diane Cacho liked it
  • odesco said that the Surface interactive table is among the most surprising feature.  Guests can use it to browse the Web, play online games, or even use interactive maps to plan the next day’s adventures.  “Its applications are basically unlimited,” she said.
  • Te Gu on 20 Jan 12
     
    Surface interactive table is very popular in recently years. It is a technology that through glass capacitive touch screen. The technology is used to capture guests touch on acrylic surface. This kind of interactive table could be included games, internet and communication to offer a complete interactive experience. Guests can pass by, touch or approach the screen to activate the system and the content will start immediately when guests use finger to point the device. The technology has a lot of methods to use. The screen not only can click, double-click but also rollover, multi-touch. Because some users are use the same screen for meeting, playing game and organizing, the interactive table has a lot of ways to use even to perform activities which use two hands in parallel. If the hotel has this technology, it is really a surprise. The businessmen will use it for meeting and communication. The children use it to play games together and the travelers are likely to design maps, mark destination and organize their tourism.
  • Ligia Elizondo on 21 Jan 12
     
    In the hotel that I used to work in Down Town Miami they have two surface interactive tables. Guests love them! As you mentioned before they play games such as chess, Chinese checkers, and you can play the piano too. You can also check for directions, listen music, and look for information. I know there is a restaurant in Orlando that have Surface interactive tables too, it would be nice to check it out.
  • Alejandra Kravets on 21 Jan 12
     
    That is a great idea that Paris is putting into practice. For only 199 Euros which is around $256 dollars you can get a room like that, I will totally do it! Comparing rooms here in South Beach that are much more expensive and do not have The Eiffel Tower as the view, that is a great deal. And, they are just testing this concept for 3 months and if they see that the demand is high enough they will keep it for longer. This, at the end will result with higher profit and product differentiation. Customers will love it!
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Investment in Hotel Technology Pays Off with Increased Group Revenue - Charmed by Hospi... - 5 views

hospitality.cvent.com/...f-with-increased-group-revenue IT Technology Hotels Hospitality
shared by Jennifer Koren on 18 Jul 12 - No Cached
  • Hotels, conference centers and other meeting venues are increasing group business with new technology, and it isn’t just a hotel app. To invest in the property’s overall capital, hoteliers are creating cool technology tools that market venues, increase group business and enhance the guest experience. Technology is just another way hotels are winning group business and marketing a hotel or conference center. What are some of these new hot tools for leisure and business travelers?
  • Investment in Hotel Technology Pays Off with Increased Group Revenue Tuesday, July 10, 2012 by Sarah Vining Hotels, conference centers and other meeting venues are increasing group business with new technology, and it isn’t just a hotel app. To invest in the property’s overall capital, hoteliers are creating cool technology tools that market venues, increase group business and enhance the guest experience. Technology is just another way hotels are winning group business and marketing a hotel or conference center. What are some of these new hot tools for leisure and business travelers? Virtual concierge service on guest room TVs At Hyatt Hotels with in-room HD TVs by Roomlinx Inc., guests are able make service requests, check email/weather, use the Business Center, print documents, and receive customized messages from meeting planners. Service requests like housekeeping and in-room dining are instantly sent through the system, improving the venue’s departmental efficiency. All of these virtual functions are hoped to appeal to new markets and drive group business. More efficient billing In the article, “Insert IACC blog post title URL” we learn that in 2012, meeting and group planners are prioritizing finance as very important during in their planning process (which made the top 10 list for the first time). Hotels making large investments in revenue management systems are taking advantage of new features that automate and process data to improve efficiency and increase revenue for properties. Virtual business centers Socialization through technology and food and beverage outlets is increasing revenue for TRYP by Wyndham in the NYC Times Square South property. Google TVs and access to Google Chrome laptops near the Gastro Bar in the hotel’s lobby offers guests an opportunity to enjoy a dining experience with the comfort of complimentary technology use. On-staff IT team When planners were surveyed, reliability was listed as a top concern of IT services in the white paper “What Do Planners and Trainers Really Want in Their Meeting Service?” All IACC-certified conference centers are required to have an on-site IT team to ensure technology functions properly. Now, the need for a knowledgeable IT team that really understands technology and can cater to individuals and group business is spreading to other hotel markets.   These impressive technology tools improve the guest experience and lead to a quick return on investment, especially in F&B. As we move beyond the discussion of required hotel Wi-Fi services, there will be a focus on technology amenities that provide the same comforts of home or the office. To increase group business, hoteliers are comfortable with this investment knowing there’s a return on investment with generated buzz/venue marketing and satisfied guests. Want to learn about other ways hotels are using technology to build relationships? Check out Enhancing Your Social Networking Site with a Social Concierge! to maximize social media and connect with guests, attendees and planners!
  • More efficient billing
  • ...19 more annotations...
  • Service requests like housekeeping and in-room dining are instantly sent through the system,
  • ensure technology functions properly.
  • Virtual concierge service on guest room TVs
  • On-staff IT team
  • Virtual business centers
  • To invest in the property’s overall capital, hoteliers are creating cool technology tools that market venues, increase group business and enhance the guest experience.
  • Virtual concierge service on guest room TVs
  • These impressive technology tools improve the guest experience and lead to a quick return on investment, especially in F&B.
  • On-staff IT team
  • Hotels, conference centers and other meeting venues are increasing group business with new technology, and it isn’t just a hotel app. To invest in the property’s overall capital, hoteliers are creating cool technology tools that market venues, increase group business and enhance the guest experience. Technology is just another way hotels are winning group business and marketing a hotel or conference center.
  • Virtual concierge service on guest room TVs
  • More efficient billing
  • As we move beyond the discussion of required hotel Wi-Fi services, there will be a focus on technology amenities that provide the same comforts of home or the office. To increase group business, hoteliers are comfortable with this investment knowing there’s a return on investment with generated buzz/venue marketing and satisfied guests.
  • On-staff IT team
  • Virtual business centers
  • To increase group business, hoteliers are comfortable with this investment knowing there’s a return on investment with generated buzz/venue marketing and satisfied guests.
  • Technology is just another way hotels are winning group business and marketing a hotel or conference center.
  • These impressive technology tools improve the guest experience and lead to a quick return on investment, especially in F&B. As we move beyond the discussion of required hotel Wi-Fi services, there will be a focus on technology amenities that provide the same comforts of home or the office. To increase group business, hoteliers are comfortable with this investment knowing there’s a return on investment with generated buzz/venue marketing and satisfied guests.
  • Hotels making large investments in revenue management systems are taking advantage of new features that automate and process data to improve efficiency and increase revenue for properties.
  • Mengchao Li on 18 Jul 12
     
    Hotels developing High IT technology have taken a great deal of advantages from it which makes prosperous business and better customer service with high efficiency and goal-achieving process. In this article, it proclaims some prevailing high-techs used in hotels. Such as the In-room HD TV in Hyatt properties. It provide almost all the online computerized services accommodating customers with document-printing service, in-room dining service, restaurant reservation service, and even the email-checking, weather checking service. The on-staff IT team would oversee the IT application over the whole property, including upgrading, maintaining, and functioning. the impressive technology tools would be inevitable trend developing hotel industry.
  • ...9 more comments...
  • Irine Wallace on 17 Sep 12
     
    "Investment in Hotel Technology Pays Off with Increased Group Revenue Tuesday, July 10, 2012 by Sarah Vining Hotels, conference centers and other meeting venues are increasing group business with new technology, and it isn't just a hotel app. To invest in the property's overall capital, hoteliers are creating cool technology tools that market venues, increase group business and enhance the guest experience. Technology is just another way hotels are winning group business and marketing a hotel or conference center. What are some of these new hot tools for leisure and business travelers? Virtual concierge service on guest room TVs At Hyatt Hotels with in-room HD TVs by Roomlinx Inc., guests are able make service requests, check email/weather, use the Business Center, print documents, and receive customized messages from meeting planners. Service requests like housekeeping and in-room dining are instantly sent through the system, improving the venue's departmental efficiency. All of these virtual functions are hoped to appeal to new markets and drive group business. More efficient billing In the article, "Insert IACC blog post title URL" we learn that in 2012, meeting and group planners are prioritizing finance as very important during in their planning process (which made the top 10 list for the first time). Hotels making large investments in revenue management systems are taking advantage of new features that automate and process data to improve efficiency and increase revenue for properties. Virtual business centers Socialization through technology and food and beverage outlets is increasing revenue for TRYP by Wyndham in the NYC Times Square South property. Google TVs and access to Google Chrome laptops near the Gastro Bar in the hotel's lobby offers guests an opportunity to enjoy a dining experience with the comfort of complimentary technology use. On-staff IT team When planners were surveyed, reliability was listed as a top concern of IT serv
  • Irine Wallace on 17 Sep 12
     
    ARTICLE SUMMARY Hospitality industry is not only using technology to improve customers' experience but also to improve the bottom line as well as increase group use of the property. Hotels operators and owners are increasingly using conference centers and other meeting venues to attract business groups, seminars and conferences with new technology, and it isn't just a hotel app. Many of the branded hotels such as Hyatt Hotels with in-room HD TVs by Roomlinx Inc. are using the technology to allow guests to make service requests, check email/weather, use the Business Center, print documents, and receive customized messages from meeting planners. Hotels are investing in technology to provide these services and to compete effectively.
  • yuzhu li on 24 Oct 12
     
    Due to the market segment of the Groups, hospitality industry has focused on the IT investment on Groups. And there are some technologies for leisure and business travelers like virtual concierge service on guest room TVs, more efficient billing, virtual business centers, and on-staff IT team.  All these implements can benefit hotels and customers with a convenient, reliable, and profitable outcome. Besides that, it is super cool. 
  • Qike Chu on 25 Oct 12
     
    Nowadays, technology becomes one of the most important issue in hospitality industry. More and more hotels are going to pay more attention to their technologies such as APP application. Besides those technologies benefiting leisure travelers, investment in hotel technology also pays off with increased group revenue. Conference and convention become important parts in hotels, which means lots of meetings or events are choose to be held in hotels and lots of hotels decided to target their markets as convention directly. As in this article, it is talking about creating cool technology to increase the revenue based on group business. It stated Hyatt Hotel as an example to put virtual concierge service on guest room TVs, which is object to attract new markets as well as group business. What's more, an on - site IT team are going to be required in order to ensure hotels' technology functions properly. Having this kind of IT team, any questions can be responded fast. Therefore, investment fo those kinds of technology not only can bring more new markets or customers but also lead to quick return on hotels' investments, especially in F&B. 
  • Michael Anthony on 26 Oct 12
     
    I don't understand where this document will print if you don't have a printer with you? Will it print at the front desk somwhere? What if it's confidential information and how secure is this system? If you put more technology and have it be so accesible even when your having a meal you would have to hope that dinners continue to order otherwise you'll never be able to turn the table. Also, some dinners must not be as savy as others and won't like this idea of being able to do everything from the TV in your Hotel room. I know I wont even use the feature at the end of the day I dont feel like playing with tech. Others may want to escape tech because they have been around all through the work day, it may feel like you never stop working.
  • Ting Li on 26 Oct 12
     
    This article talks about the benefit of investing hotel technology. As it mentioned, technology is another way of gaining group business and marketing the hotel and meeting center. Here are four of these new popular tools for travelers. They are Virtual conceirge service on guest room TVs; More efficient billing; Virtual business centers; and On-staff IT team. For the Virtual conceirge service on TV, guests can do many things and request services through this system immediately. It can improve not only the departmental efficiency, but customer satisfaction as well. By using the virtual business center, cutomers can enjoy a dining experience. These impressive technology tools improve the guest experience and lead to a quick return on investment, especially in F&B. To increase group business, hoteliers are comfortable with this investment and they know that there's a return on investment with generated buzz/venue marketing and satisfied guests
  • LU DENG on 26 Oct 12
     
    This is an interesting and useful article that reminds me of the importance of new technology investment in hotels' conference centers and other meeting venues. Technology has become an efficient method in winning group business and marketing a hotel. There are several new hot tools for leisure and business travelers. For instance the virtual concierge service on guest room TVs, efficient billing, and virtual business centers. If a guest is able to make service requests, check email, use the Business Center, print documents and receive customized messages from meeting planners through an in-room HD TV by Roomlinx, the whole departmental efficiency can be improved and the guests' satisfaction can be enhanced to a higher level. This is useful to attract business travelers who care about these areas of service and it also leads to a quick return on investment too. When the discussion of hotel Wi-Fi services has been outdated, the topic of investment in technology amenities that provide the same comforts of home or the office is becoming another focus in hotel industry.
  • Yaping Li on 27 Oct 12
     
    This article introduces some new technology applied in the hotel. Nowadays, the hotel will adopt some new technology to attract more and more guest. Like the article said, "technology is just another way hotels are winning group business and marketing a hotel or conference center". The article introduce the Hyatt Hotels adopt the virtual concierge service on guest room TVs that offer a good service for guest and try to appeal to new markets and drive group business. The article also involves the revenue management system that the hotels are investment can help the hotel deal with data effective and increase revenue for properties. The new technology that the hotel applied will not only improve the guest experience but also can increase the revenue of the hotel.
  • TIAN LIU on 06 Mar 13
     
    Further analyses of our data suggest that as industries become more competitive, the effect of IT on profitability increases. IT investments also had a greater effect on profitability in the service sector than in the manufacturing sector. A possible explanation for this finding is that services allow greater IT-enabled customization and professionalization. One key takeaway from our research: All other things being equal, executives should accord higher priority to IT projects that have the potential for revenue growth over those that focus mainly on cost savings.
  • Xueling Wang on 07 Mar 13
     
    Hotels, conference centers and other meeting venues are increasing group business with new technology. To invest in the property's overall capital, hoteliers are creating cool technology tools that market venues, increase group business and enhance the guest experience. There are some of these new hot tools for leisure and business travelers. 1. Virtual concierge service on guest room TVs 2. More efficient billing: Hotels making large investments in revenue management systems are taking advantage of new features that automate and process data to improve efficiency and increase revenue for properties. 3. Virtual business centers: Socialization through technology and food and beverage outlets is increasing revenue for hotel.
  • Jennifer Koren on 24 Oct 13
     
    This article examines the new technology that hotels are investing in. In room concierge, billing ease, on- staff IT team, and virtual business center all make the hotel guests experience more comfortable and easy. Whether traveling for business or pleasure, the new technology is worth investing in for these hotels.
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Stop, look and listen before investing in hotel tech - 1 views

www.hotelnewsnow.com/...before-investing-in-hotel-tech investing hotel tech
shared by Mingxue Jia on 07 Mar 13 - No Cached
  • Yao Chi on 07 Mar 13
     
    Interesting article! The author appeals hotel managers to stop, look and listen before investe hotel teches. He point that in-room technology makes provide a good experience for the guests however the hotel owner have to pay much and the ROI decreased. In addition the writer notice that the manager should understand the real demands of travelers instead of installing high-end devices in the guest room.
  • Mingxue Jia on 07 Mar 13
     
    No matter in what kind of biz, before we make a decision to adopt new technology, it's better to do a SWOT analysis at first. In the hospitality industry, everything related to the relationship with people. What kind of service will accept by customers and what's the best method to provide are the basic questions need to be answered before take a new investment approach. In this artical, it piont out to be wait and see before tacking a new investment. There are some benifits to do this. 1, save money. 2, get the experience from others. 3, lower risk. No matter what kind of method you take, the basic rule is making decision from customer perspective.
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HNN - Hotel technology trends to keep an eye on in 2018 - 1 views

www.hotelnewsnow.com/...ends-to-keep-an-eye-on-in-2018 IT hotel Hospitality tech mobile
shared by klint005 on 09 May 18 - No Cached
  • In-room technology upgrades
  • Virtual reality
  • obots
  • ...4 more annotations...
  • Personalized experiences/smart rooms/Internet of Things
  • Mobile connections/payments
  • Virtual concierge
  • n addition to maximizing guest experiences, advances in technology both increase hotel revenue while decreasing other expenses, and as a result, the hospitality industry is investing in a number of technology based upgrades.
  • bradbachew on 09 May 18
     
    Hotels are stepping up the amount of tech on their properties as guests want the comforts of home, during their stay. Below are 6 trends to look at in 2018. 1. Virtual Concierge- App technology is allowing guests to access anything from local dining to concert tickets, and directions etc. from the comfort of their own phones without having to make a phone-call or walk to the concierge desk. 2. Mobile Connection/ Payment- Check in/ out, room keys are all done from app tech. 3. Personalized experiences/smart rooms/Internet of Things- Guests now have the ability to control the temp, humidity, lighting, blinds; do basically anything they fancy from their rooms. 4. In-room technology upgrades - WiFi improvements allowing technology to stream seamlessly while you are staying on the property 5. Virtual reality- VR tech is new to the mass market and hotels are not letting it slip by. Hotels are allowing guests to basically take a vacation to another location, from the comfort of the bedroom. 6. Robots- Robots are now being used in place of front office staff, in room dining, maintenance, to create a more private and efficient service.
  • mrueda on 28 Sep 18
     
    This article discusses how hotel technology trends are growing and experiencing a very high demand. Technology is ever shaping and modeling new paths for better guest experiences and streamline hotel operations. In an already very competitive market, hotel operators are always looking for new ways to enhance their on-site operations and guest experiences. Some of the latest trends include virtual concierge, mobile connections and payments, personalized experiences, smart rooms and robots. There are always advancements in-room technology upgrades such as guest access to Wi-Fi since smartphones, tablets and laptops have become a must for travelers. It is such as exciting time to be apart of the hospitality industry, whether it's as an employee or guest.
  • klint005 on 18 Oct 18
     
    A lot of new trends with IT have emerged within the year of 2018 so far which include: Virtual concierge - Saving guests the time to physically go down to a concierge desk and wait to talk to someone is key with online 24-hour concierge service Mobile connections/payments - Mobile check-ins Personalized experiences/smart rooms/Internet of Things - Using apps to control room temperature, lighting, etc In-room technology upgrades - Introducing smart TVs and all-access wifi Virtue Reality - 360-degree videos of hotel properties are now a thing. Offering guests the opportunity to see where they'll be staying is a huge advantage Robots - The Henn-na Hotel in Japan is ran by robots all throughout the property and this phenomenon is expanding to other hospitality establishments.
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Is hospitality ready for the army of robots coming to a hotel near you? - 0 views

www.linkedin.com/...ing-hotel-near-you-max-starkov travel tech hospitality hotel artificial intelligence data analyst robotic system
shared by swhit149 on 26 Mar 21 - No Cached
  • By 2025, over 85 million existing jobs will be lost due to the seismic shift toward robotization and automation, according to estimates in the “Future of Jobs Report 2020” published by the World Economic Forum.
  • These are jobs like data analysts, AI learning specialists, digital transformation specialists, software and applications developers, robotization strategists, robotics technologists, robot training and maintenance specialists, etc.
  • robotization and automation are coming even to our technology-averse hospitality industry.
  • ...12 more annotations...
  • ●     Solve dull, repetitive, dirty or dangerous jobs.●     Solve high turnover of trained employees (20%-30%)●     Solve problems like poor discipline, lack of motivation, etc.●     Lower labor costs, which are especially burdensome now●     Increase productivity●     Solve labor shortage of entry-level and unskilled workers, which plague the industry in “normal” times.
  • Labor costs constitute 36%-50% of hotel operational costs, based on hotel category, and in these times of low travel demand, low occupancies and catastrophic RevPARs, robotization and automation are becoming increasingly appealing to hotel owners and operators.
  • mobile and contactless check-in applications have already made the front desk staff obsolete
  • ultraviolet light pulses to kill viruses, bacteria and fungi and are already deployed at hundreds of hotels in the U.S.
  • clean guest rooms 20 percent faster and public areas up to 80 percent faster than human housekeepers.
  • security guards at resorts, large hotels and casinos, airports, theme parks and outdoors perimeters.
  • replace 100% of the waitstaff
  • The labor unions in major metropolitan areas with highly-unionized hospitality labor force are dead set against any robotization and automation or any technology advancement that can reduce the number of paying members.
  • hospitality is fast becoming a tech industry now
  • emergence of today’s tech-savvy customer who expects to find at hotels the same or better technology advancements they already enjoy at home
  • Robotics, AI, mobility, IoT devices and contactless check-in tech are being adopted across the industry at a very fast clip.
  • within the next 10 years many hotels will operate at half the pre-coronavirus staff level and we will be seeing more and more examples of semi and fully automated hotels
  • swhit149 on 26 Mar 21
     
    This article is a big time eye opener how robots are already in place taking away plenty of jobs in every department. I highlighted some of the jobs they are currently doing and how much labor cost money the hotels are saving. Yes we love the new technology but it can also be a little intimidating once they start eliminating jobs. It really points out what we may not find obvious on how majority of the hospitality companies are already in use with artificial intelligence technologies. I believe in 10 years the world will be a complete different place and robots will take over for the most part!
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Fine Dining Takes a la Carte Approach to Tech | PYMNTS.com - 0 views

www.pymnts.com/...rte-approach-to-tableside-tech Technology hospitality business tech
shared by mmart802 on 13 Jul 22 - No Cached
  • even in high-end restaurants, speeding up the service gives an impression of better service
  • “It’s always been important at the mid-scale, fast-casual places, but traditionally people wanted to sit down for a long time at higher end places,” he said, “and they don’t anymore.”
  • focusing on driving as many sales as possible versus providing the best possible experience for dine-in customers.
  • ...1 more annotation...
  • fine dining restaurants are challenged to strike a difficult balance between hospitality and technology
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HRIS | HR Software for Hotels | Hospitality IT | Software for Hospitality| Immerauf - 1 views

www.immerauf.com/hris.html hospitality network software solution HRIS business
shared by JIACHEN LI on 22 Nov 12 - No Cached
  • HRIS has emerged as among the most crucial aspects of hospitality IT. No hos
  • . No hospitality management system can be considered complete without an effective HRIS system.
  • Greytip Software is a focused HR & Payroll software solutions company.
  • ...8 more annotations...
  • An efficient HRIS system manages the recruitment, staff-shifts, time & attendance, and many other aspects of your hospitality HR requirements. It should be able to drill down to history files and provide e-leave application & training management.
  • Developing a product that caters to small and big customers, across industry verticals, needs a lot more experience, mature processes, and superior engineering.
  • Folklore HCM
  • Folklore Payroll
  • Folklore Attendance Software
  • Folklore Training
  • Benefits
  • Benefits
  • Linfan Cai on 22 Nov 12
     
        This website is a homepage of the company called Immerauf. This company is to provide network service and sell the technology products that are related to the hotels. Human Resources Information System is also a product of theirs.     As everybody know, without an effective HRIS, the hospitality management system could not be considered completely. The functions of the HRIS are managing the recruitment, shift, attendance, requirement and so on. They highly recommend their HRIS technology product. And they mentioned their partner Greytip Software. The partner is a focused HR & Payroll software solutions company.     They introduced a few basic own and partner's history and stated they had groups of customers, more experience, and superior engineering.     They list some products overview, such as Folklore HCM, Payroll, Attendance Software and Training. All of the products could help hotels to reduce the transaction costs, improve employee morale, communicate better, eliminate the fussy processing, increase productivity, save time and effort.
  • ...3 more comments...
  • haojingting on 24 Nov 12
     
    HRIS has emerged as among the most crucial aspects of hospitality IT. No hospitality management system can be considered complete without an effective HRIS system.An efficient HRIS system manages the recruitment, staff-shifts, time & attendance, and many other aspects of your hospitality HR requirements. It should be able to drill down to history files and provide e-leave application & training management. And this article introduce us a HRIS product that is a software solutions for HR and Payroll departments that that span the entire spectrum of HR & payroll functions covering employee information management, training management, compensation, benefits, attendance management, etc.
  • Mohan Song on 16 Apr 13
     
    The Hospitality industry is known to have very high attrition rates. This makes it all the more critical to have a robust HR information system (HRIS) in place. HRIS has emerged as among the most crucial aspects of hospitality IT. No hospitality management system can be considered complete without an effective HRIS system. The products are backed up with high quality customer support and service. Our support is timely and relevant, ensuring a high degree of usability for our products. It can track record which is caters to small and big customers, across industry verticals, needs a lot more experience, mature processes, and superior engineering. The benefit are: * Lets you focus on strategic HR instead of routine admin tasks * Reduce transaction costs * Improve employee morale * Communicate better * Get business intelligence with MIS reports * Modular design that lets you pick and choose
  • Panpan Xie on 16 Apr 13
     
    As hospitality industry has a high attrition rates, a HRIS software is important for hospitality management system. A good HRIS system usually has the functions of recruitment, staff-shifts, time & attendance, etc. Folklore HCM is a web-based software with the employee self service. It is usually used with other products such as Folklore Payroll, Folklore Training, and Folklore Attendance. Folklore HCM lets the HR manager pay attention to strategic issue instead of routine tasks. It also decrease costs and increase employee morale. Folklore Payroll software makes the payroll accurate, increases the productivity and reduce transaction costs. It can also motivates employees and examines different aspects of income tax. Besides, Folklore Attendance Software Folklore Training are all web based software and have many benefits.
  • Yuting Peng on 20 Apr 13
     
    HRIS technology plays a very important role in hospitality industry. There is no hospitality management system can be considered complete without an effective HRIS system. This technology manages the recruitment, staff-shifts, time&attendance, and many other aspects of the HR requirements in hotel. It is very useful especially for Human Resources. This tech is also backed up with high quality customer support and service. Some of the support is timely and relevant, ensuring a high degree of usability for our products. It can help us do track record, products overview, folklore attendance software and so on. It can not only drill down to history files, but also provide e-leave application& training management.
  • JIACHEN LI on 21 Apr 13
     
    this article is talking about the Greytip Software. this software has many solutions. it can help the manager monitor the HR activities and payroll activity. using this system, the managers can analyse their hotel attrition rate and make measures in time.managers can easily promote the employee information management, develop training management, create compensation,share benefits, supervise attendance management. this way can save money and time. managers do not need to set up sheets of attendance, employee behavior, punishment or rewards,etc. depended on the computer, the process of management goes more smoothly.
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Cybersecurity and the hospitality industry - Las Vegas Review-Journal - 0 views

www.reviewjournal.com/...y-and-the-hospitality-industry Technology Hospitality software tech security cyber
shared by kteme001 on 21 Mar 18 - No Cached
  • 42 million visitors last year
  • nearly half of cyberattacks worldwide in 2015 were against small businesses with fewer than 250 workers.
  • the average consolidated total cost of a data breach is now $3.8 billion
  • ...3 more annotations...
  • A study by Verizon stated that 99 percent of breaches in 2014 were caused by known vulnerabilities with fixable patches.
  • all working together in an atmosphere that prioritizes data security
  • PCI and our partners are working together to educate our members, find solutions to prevent cybercrime and ensure our work-force and our patrons’ data remains secure.
  • kteme001 on 21 Mar 18
     
    This article highlights a meeting that will be held to gather the world's cyber security experts to discuss and troubleshoot potential threats. Las Vegas specifically is at high risk for intrusion with the high amount of room and restaurant reservations made in this location. The hospitality industry in general is at high risk for cybercriminals to invade their data. Especially small business, the article stated that half of the cyber attacks made in 2015 were against businesses with 250 employees. The data being breached has reached the outrageous total of $3.8 billion. The main point is that most of these issues are preventable, it's all about knowing what can and can't protect you. Investing in the proper technology and dedicated staff can make all the difference. Las Vegas' efforts to prevent these intrusions should set an example for others.
4More

Hotels Are Going High-Tech. Is That Good? - TIME - 2 views

www.time.com/...0,9171,128164,00.html hotels technology
shared by Nicole Beveridge on 17 Sep 12 - No Cached
  • Nicole Beveridge on 17 Sep 12
     
    Technology is part of today's culture. It is almost impossible therefore, to imagine a hotel without some level of technology. If nothing else, even the smallest hotel is likely to have a property management system. Technology increases the efficiency of the staff and enhances the experience of the guest. Technology can be overdone. Cost plays a role in technology, as it does with every management decision. The relative price of technology has been in a downward spiral for many years, however, new products come come onto the market at high initial cost.
  • ...1 more comment...
  • Jenna Rashbaum on 18 Sep 12
     
    Hi Nicole, Great article! I think that some technology has definitely eliminated some jobs for humans because we used to not have internet at the click of a button and you had to call the operator or go to a library and find the information but now that we have it in our hands at all times who needs people to help us get answers, we just look it all up online. Technology is a positive thing in our lives but sometimes it may be a little too overdone like you said.
  • Jenan Williams on 20 Sep 12
     
    Great example of too much of a good thing can be bad. Technology can be a wonderful things, making our lives more effecient and accommodating, however as human we yearn for interaction. Specially in the hotels and restaurants, one the the greatest things I remember as kid was being checked it at a hotel. I felt grand; important that someone knew my name and welcomed me. With today's technology, that is a rare exisitance. I check myself in, swipe my phone to acess my room, order room service from my TV and check out withour ever interacting with a human, lets just say I would prefer the brass keys and red tassels.
  • Nelson Placa on 23 Sep 12
     
    Excellent Article...the growth of technological advances in the industry has become very important for the industry. The Food & Wine maganize reports that besides iPod stations, flat TVs and other commonly known electronics; hotels are adding moonpads that allow guest to set-up room privacy settings, book spa treatments, set-up lighting mood and many more...http://travelkit.nbcnews.com/_news/2012/05/07/11411992-high-tech-hotels-add-ease-and-luxury?lite
6More

Green IT projects struggle for green light | Green IT - InfoWorld - 0 views

www.infoworld.com/...ts-struggle-green-light-190064 projects go-green
shared by yuzhu li on 19 Sep 12 - No Cached
  • Virtualization, server consolidation, new cooling approaches, and hosted services are among the projects that yield the highest immediate and long-term savings, according to respondents.
  • However, projects that are easiest to get green-lit and rolled out include migrating to more energy-efficient hardware.
  • implementing Energy Star-qualifying equipment stands out as the most popular of the low-hanging green fruit
  • ...2 more annotations...
  • it delivers an obvious ROI
  • Take some time to tinker with settings and deploy power-management, and you can expect even greater potential ROI.
  • yuzhu li on 19 Sep 12
     
    According to the results of "2012 Energy Efficiency IT report", based on 760 IT professionals' view, on cutting energy costs, buy greener gear than to get high-ROI green initiatives. Implementing Energy-star-qualifying equipment got more potential ROI. Server consolidation and virtualization also ranked high among already deployed green-tech projects. And the 8 popular green-technology projects are: server/storage virtualization, consolidating servers, implementing hardware with more efficient processors, implementing energy star-qualifying equipment, deploying more energy-efficient networking equipment, employing energy-efficient ups, employing new cooling approaches,  increased use of hosted services.
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Part I: AI, facial recognition and hotel robots march into 2019 | Travel Industry News ... - 0 views

www.eyefortravel.com/...on-and-hotel-robots-march-2019 facial recognition
shared by swhit130 on 20 Jan 19 - No Cached
  • Hangzhou Marriott Hotel Qianjiang and Sanya
  • Marriott Hotel Dadonghai Bay, started last year to use facial recognition technology to check-
  • Globally, by 2020 travel is expected to have the highest percentage of online payments of any industry
  • ...5 more annotations...
  • the next generation of technology is moving across the hospitality industry, with facial recognition, virtual reality and biometrics expected to be mainstream by 2025.
  • anticipated to increase hotel revenues by over 10% and reduce costs by more than 15%…”
  • Marriott, Hilton and Accor, for three, are already investing in this transformation
  • “I’ve had loads of people come to talk to me about robots and all sorts of things, but for me it takes the personality out of hospitality,”
  •  believes there is “absolutely a place for automation”
  • swhit130 on 20 Jan 19
     
    Hotels are starting to see a trend in high technology that are becoming more appealing to guests. Two hotels in China began using facial recognition to check in there guests in 2018. The article states that because of the good feedback from guests that enjoy these high-tech hotels, this technology will become mainstream in the hospitality industry by 2025. Despite all of the excitement behind the new facial recognition and the big role artificial intelligence will play in hotels, some industry professionals believe that it takes the personality out of the hospitality industry.
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Setting Course for a Post-COVID Era in Hospitality | By Jason Floyd - 0 views

www.hospitalitynet.org/...4100166.html
shared by jwilc019 on 12 Sep 20 - No Cached
  • harpening their focus on the kinds of technology that can evolve and align their businesses with where the industry is headed. They've been asking the essential question: How will we be doing business in the future?
  • A key step is uncoupling from legacy systems and their limitations in favor of the cloud and SaaS-based solutions
  • unify everything brand-wide during a time when responding quickly to external forces is essential.
  • ...8 more annotations...
  • more intelligently invest in new technologies that integrate with each other without putting undue pressure on technology teams.
  • so hospitality organizations are better able to share resources and insights no matter where departments and team members happen to be
  • For hotel property management systems, for instance, developments such as mobile reservations, self-managed upgrades, and the use of mobile devices as room keys supports a "high-tech not high-touch" approach to contactless guest experiences.
  • empowering service staff with greater visibility of timelines, schedules, and activities
  • gain greater precision in that process to avoid double-bookings, manage overstays, account for no-shows and other considera
  • tions
  • If the pandemic ended tomorrow, the value of developing a cloud-based platform with this kind of functionality would remain.
  • Consider our present times as a clarion call to hoteliers to create more visibility, deepen connections between teams, increase intelligence, and empower staff to better anticipate and be ready for that change.
  • jwilc019 on 12 Sep 20
     
    This article deals with hospitality businesses asking themselves how business will be done in the future and how will stay current or ahead of the curve. It also speaks directly to how to be better prepared for events like COVID moving forward. It states that hospitality businesses need to quit holding on tightly to their old systems and think to the now and beyond by switching to cloud-based systems. It highlights the concept of "high-tech not high-touch", empowering service staff, greater accuracy, and making use of every nook and cranny of a property in the smartest possible ways.
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