Skip to main content

Home/ Hospitality Technology/ Group items matching "minimization" in title, tags, annotations or url

Group items matching
in title, tags, annotations or url

Sort By: Relevance | Date Filter: All | Bookmarks | Topics Simple Middle
Jouvens Jean

POS: Point of Sale Systems & Software - 0 views

  • With so many different options for POS systems, it can often be hard for business owners to figure out which systems are the best. BusinessNewsDaily's sister site, TopTenReviews, has done extensive research on POS systems. The site ranks AccuPOS as the best POS System and POS services provider. They earn high marks for providing increased accounting capabilities, as it is the only software that is line-item compatible with QuickBooks and Sage accounting software. Additionally, AccuPOS is easy to use and requires minimal training.
Jia Kim

How Email Marketing Can Help Local Restaurants | StreamSend - 0 views

  • Indeed, the relationship between local restaurants and email marketing is a win-win for all involved. Most local restaurants don't have the budget to advertise on local television or radio, never mind nationally, and the days in which the local newspaper was a reliable advertising option are long gone.
  • declining readership of newspapers–as well as their shrinking ad space–means any ads placed there will almost surely go ignored by the target audience.
  • affordable for restaurants of all sizes and can be managed by anyone with a minimal amount of computer experience. There is no need to hire anyone to handle email marketing for local restaurants.
  • ...3 more annotations...
  • details about the restaurant's special promotions
  • unobtrusive local restaurant and email marketing messages
  • Email marketing for local restaurants is a savvy way for these "Mom and Pop" establishments to overcome the advertising advantage
  •  
    This article is about how email marketing can help the local restaurants. Local restaurants generally do not have enough budget to advertise on local television, radio, or newspapers. Local restaurants would make most of the Email marketing that could overcome the advantages of chain restaurants' expensive advertisement. The Email marketing strategy is affordable for all sizes of restaurants and does not need IT specialist. So, there is no need to hire IT specialists. Anyone who has minimum experience of computer can deal with managing Email marketing. The Email marketing benefits the potential customers also. The potential customers are able to know the detail about the menu and promotional contents when they check their email. Even they are not going to go restaurant right away, they could remind the promotion and information on their mind and retrive the mail before planning to go restaurant. Email marketing is one of the savvy ways for the local restaurants, and mom and pop properties that want to target more potential customers with efficiency.
Godelieve Olibrice

SAI's SynergyMMS Selected by Starwood Vacation Ownership for Enhanced Asset Management and Preventive Maintenance - 0 views

  • SAI's SynergyMMS Selected by Starwood Vacation Ownership for Enhanced Asset Management and Preventive Maintenance
  • SynergyMMS is a Software as a Service (SaaS) solution designed exclusively for hospitality to enhance asset life and longevity by creating "synergy" between front office, engineering and housekeeping staff for enhanced workflow and communications. Starwood Vacation Ownership offers flexible vacation options from spacious villa accommodations in the best locations in the most sought-after destinations to distinctive experiences around the world—all through Starwood Vacation NetworkSM.
  • extend the lifecycle of equipment, reduce energy consumption, minimize equipment downtime, and reduce guest-reported maintenance requests,
  • ...5 more annotations...
  • By tracking workflow in SynergyMMS for the maintenance of these assets, the tasks are completed efficiently. This also aids in establishing the equipment's useful life, prolonging replacement cycles for equipment, and reducing energy and water consumption.
  • n addition to improving the lifecycle of equipment, SynergyMMS also adds accountability for our Engineering teams,"
  • SynergyMMS not only helps identify what work needs to be done and when — both in the villas and across the entire property — but the system tracks exactly when work is completed. SynergyMMS provides another tool for our engineering leaders to monitor productivity and efficiency of the preventive maintenance program.
  • Hailed as the ultimate solution for today's mobile and multilingual workforce, SynergyMMS offers tools that help hotel maintenance staff work together without increasing demands on their time
  • SynergyMMS is all about time, efficiency, and solving today's most tedious preventive maintenance tasks.
  •  
    This is an interesting article about SynergyMMS software which is basically a software aimed at enhancing asset management and preventive management. This software is designed with the hospitality and tourism management in mind since it allows seamlessly communication among various departments of the hotels to improve guests' satisfaction. This system provides real time information about the workflow and maintenance for assigned villas and tracks when the work is completed . Additionally, this system can help monitor water consumption reduce energy consumption enhancing life of equipment cycle have an impact on guest satisfaction ( lower complaints) and less tear down for the hotels.
Chris Cardoso

Hotel firm upgrades accounting system - 0 views

  • LBA Hospitality Partners with M3 Accounting + Analytics to Enhance Accounting Processes and Increase Efficiencies July, 31 2013 M3 Accounting + Analytics Seeking to update and streamline accounting processes for its 70-plus Southeast properties, Dothan, Ala.-based Larry Blumberg & Associates, Inc. (LBA Hospitality) recently announced an expanded partnership with M3 Accounting + Analytics, the national leader in hotel-specific accounting software, operations reporting, and business analytics. “If we are to continue to be an industry leader, we must have the ability to meet the requirements of our stakeholders and provide accurate, real-time and relevant information for our management team and owners,” said LBA President Beau Benton.  LBA sought the ability to swiftly handle budgets, forecasts, and reports, and to dissect business data, all while insuring that the back-office accounting platform functionality was state-of-the-art and industry-specific.  In choosing M3, Benton cited how the company integrates accounting, business intelligence, and reporting, while eliminating most redundancy, software investment and annual hardware/software maintenance. In addition, Benton and LBA were looking for continual and automatic upgrades, backup and disaster protection, and minimized downtime.  LBA is implementing the full suite of M3 products: accounting through the AccKnowledge platform, time, attendance and labor management through the newly released RightTime solution and LaborWatch, and payroll services through RightPay. The company will also continue to use M3 Link business intelligence reporting, as LBA will be expanding it to bring financial data, operating stats, Smith Travel feeds and guest satisfaction data (including verbatim responses) into one completely customizable dashboard. LBA, which launched its business by developing a Sheraton Inn in 1973, is rapidly growing its management business and securing more and more agreements from sophisticated owners and investors.   Scott Watson, M3 Vice President of Sales & Marketing, said, “While our core product remains our accounting solution, we’ve continued to evolve and offer new products and services that meet the current and future needs of the hospitality industry. It is truly exciting that our product platform will help Beau and LBA achieve the aggressive growth they are anticipating over the next five years.”  The implementation and training process for all LBA properties is expected to be complete by December 1.  About LBA Hospitality Based in Dothan, Ala., LBA Hospitality is a hospitality management company focused on maximizing return, safeguarding assets and enhancing value. Founded in 1973, the company now manages 70 properties throughout the Southeast, from Texas to Virginia. More information is available at http://www.LBAHospitality.com.  About M3 Accounting + Analytics M3 is the national leader in hotel-specific accounting software, operations reporting, business intelligence and analytics, processing more than $8 billion in financial transactions for more than 3,000 properties. M3’s integrated suite of hospitality accounting products includes: AccKnowledge, Link, payroll and labor management services, and document imaging and retrieval – all designed to help provide hotel operators, owners and managers unsurpassed access to the information they need in the most integrated and cost-effective manner. The company was founded in Gainesville, Ga. in 1998, and also has a base of operations in Tampa, Fla. More information is available at www.M3AS.com. 
  • “If we are to continue to be an industry leader, we must have the ability to meet the requirements of our stakeholders and provide accurate, real-time and relevant information for our management team and owners,” said LBA President Beau Benton.  
  • continue to be an industry leader, we must have the ability to meet the requirements of our stakeholders and provide accurate, real-time and relevant information for our management team and owners,” said LBA President Beau Benton.  
  • ...1 more annotation...
  • “If we are to continue to be an industry leader, we must have the ability to meet the requirements of our stakeholders and provide accurate, real-time and relevant information for our management team and owners,” said LBA President Beau Benton
  •  
    LBA Hospitality Partners with M3 Accounting plus Analytics to enhance accounting processes and increase efficiencies." As an industry leader LBA's Presidents feels they need to ability to meet requirements of their stakeholders and provide accurate real-time information for management and owners. When choosing M3 LBA's president noted how the company integrated accounting, business intelligence, and reporting while removing redundancy, software investment and annual hardware/software maintenance. Part of the requirements for choosing a company was continuous automatic upgrades, backup, disaster protection and limited downtime. LBA chose to implement a full suite of M3 products: Accounting through the AccKnowlege platform, time, attendance and labor management through RightTime solution and LaborWatch and payroll through RightPay. LBA will be expanding to bring financial data, operating costs, Smith Travel feeds and guest satisfaction data in one customized dashboard using M3 Link business intelligence reporting. LBA continues to grow after developing the Sheraton in 1973. Scott Watson of M3d is happy that M3 can meet the needs of their customers even though their core product is accounting solutions. They continues to help companies as they grow. Through this partnership they hope to continue to grow as meet the needs of their guest, investors and team. While it is important to have a core product to offer, I think it's also important to have additional products that meet the needs of your customer much like S. Watson said about M3 continuing to evolve and meet the needs of the hospitality industry. I feel this would make the company more marketing. It looks as if the President of LBA reviewed what the company's needs were and then chose to partner who leads the company in hotel specific accounting software. The president recognized the need to be able to report numbers accurately and forecast real data to its team, owners and investors. When I m
  •  
    The Larry Blumberg & Associates hospitality firm (LBA Hospitality) partnered with a management company, M3 Accounting & Analytics, to integrate new software in it's 70 properties throughout the southwest, fro Texas to Virginia. The services that will be provided by M3 will range from Accounts Payable, to General Ledger, Daily Sales Report, Labor Cost, Check Writing, Cash Management, Forecast, Budget, etc. M3 provides products and services that will continue to evolve and improve to be cutting edge in hospitality. LBA is using M3 to streamline an aggressive five year growth plan. Other hospitality business will begin to incorporate a service provider that can encompass all accounting needs.
haelidenton

InterContinental Atlanta and Park Hyatt Chicago Implement RFID Inventory Tracking - 1 views

  •  
    InterContinental Buckhead Atlanta and Park Hyatt Chicago have upgraded their inventory tracking by implementing new technology, the RFID. This will provide cost saving benefits and more efficient operations by automating manual tasks. With RIFD technology, InterContinental Buckhead Altanta will be able to automatically track each piece when assigned to an employee and as it goes to and from the laundry company. They will be able to know how pieces are sent out and how many return. The system will also reduce labor costs and track daily movement of linen items. All linen items are equipped with UHF_RFID laundry tags. Allowing the new technology to monitor the location of each tagged linen to cut lost-item cost and minimize handling. If any item is not returned, the laundry company is held responsible for the replacement cost. Park Hyatt Chicago has invested in the RIFD Uniform System. This allows uniforms to be automatically tracked when staff members take delivery and when they are sent to the laundry company. They also have a U-Pick-It System in place to distribute uniforms to employees and make sure they are correctly monitor. This reduces garment handling labor expenses and increase the accountability of employees.
smaka004

Heartland Payment Systems (HPY) Debuts 'Mobile and Online Ordering' Restaurant Solution - 0 views

  • “Restaurants are looking for a competitive mobile ordering solution that will match the functionality that major restaurant companies are bringing to market, while minimizing the operational impact of adopting this new technology,”
  • Heartland Mobile and Online Ordering automates the ordering process, saving restaurant operators time and money. The solution’s robust functionality reduces the manual processes of servers taking orders by phone, entering orders into a POS (point-of-sale) system and manually processing payments. As a result, restaurants see increased throughput of incoming orders and improved sales.
  •  
    Heartland Payment Systems has recently partnered up with ToGo Technologies to offer mobile and online ordering payment solutions for restaurants. The companies are actually focusing on expanding their market reach by targeting smaller franchises that typically could not afford the hardware and software cost of purchasing such technology. QSRs are hopping on the tech bandwagon. The article gives the example of Taziki's Mediterranean Café, which is a fast casual restaurant with 35 locations. Their guests have easily made the transition from manual to digital ordering. Like others in this market space, Heartland Payment Systems is offering a cloud-based product that is highly customizable. The software takes into account a litany of restaurant industry standards and methods, such as "takeout, delivery, curbside pickup, catering, order from the table, and gift and loyalty." By giving restaurants various templates, they can work on optimizing mobile solutions, including pay-ahead options for quick service. Moreover, their system integrates and tracks key metrics and analytics, improving data mining and collection efforts. More and more businesses are turning to data collection as a means of increasing efficiencies and decreasing waste. With the amount of waste it must deal with regularly, the restaurant industry is a great market to target with data-driven technology. Heartland Payment Systems already has a history of working with the hospitality industry, so it a recognized name. By partnering with ToGo Technologies, they will be able to provide a quality, whitelabel mobile solution for restaurants looking to stay ahead of the pack with technological advances. Heartland will actually be demonstrating their software at the Food Service Technology-Next Gen conference next weekend at the Sheraton in New Orleans, Louisiana for those interested in this product.
anonymous

Our E-Waste Problem Is Ridiculous, and Gadget Makers Aren't Helping | WIRED - 1 views

  • Oh sure, many companies have green initiatives. Apple in particular has made notable, documented efforts to reduce its carbon footprint, powering a majority of its retail stores and data centers with renewable energy, developing more efficient packaging design, and designing products that use less power than their predecessors. But if your products are going to be tossed out in a year, none of that is particularly brag-worthy. That’s a tremendous amount of wasted resources.
  • In the past, computers were designed to be relatively easy to disassemble, like HP’s towers and older versions of the Mac Mini. You could swap out dead parts and batteries, add more memory if it got sluggish, even replace a motherboard. But in the mid-2000s, things started to change. Apple introduced the ultra-thin, ultra-light MacBook Air and the industry enthusiastically followed with heaping helpings of devices that, while slim, were very difficult to repair due to the construction compromises required to achieve that svelte profile. Smartphones and tablets followed with an even faster purchasing and chucking cycle.
  • Therefore, the easier it is to disassemble something, the more likely it is to be worth someone’s time to recycle it. And that’s where issues arise
  • ...4 more annotations...
  • “The big problem the electronics industry is facing as a whole is products are getting lighter and lighter,” iFixit’s Kyle Wiens said. “This is great for consumers but a nightmare for recyclers.” Smaller, lighter products can be tricky to take apart, and yield a lower volume of raw materials.
  • Glue and adhesives are a common hurdle. Products like the iPad and Microsoft Surface achieve a slim form factor by using “a metric duckload of adhesive,” as Wiens once put it, particularly to keep the battery in place. All that glue must be removed before any recyclable material can be melted down. And battery recycling is risky endeavorin the best of circumstances—under the right conditions, a damaged battery can cause a fiery explosion. Tack onto that the need to painstakingly pry a battery from its glue-smeared lodging and you’ve got a delicate task indeed. For items with a lot of glue, like a tablet display, Sims Recycling Solutions heats the glue, then uses suction cups to apply pressure across the glass so it can be removed without cracking. Other things that can make a product more challenging to recycle include the number of screws (particularly non-standard screws), the inclusion of hazardous materials like mercury (which is declining, due to the rising popularity of LEDs instead of bulbs), large amounts of glass, and plastics. Waterproof and tightly sealed products also are more arduous to deal with.
  • As we rush headlong into a world in which we’re disposing of more and more gadgets each year, making them easily recyclable should be a growing priority of device makers. Just as display size, processor speed and energy efficiency are marketing points, so too should recyclability.
  • David Thompson, Panasonic’s head of environmental affairs, says the standardization of screws and plastic resin materials, not thermally setting screws in plastic, and minimizing the use of glue will boost recycling efforts, as will designing products for easier disassembly. Would consumers really decry, or even notice, these changes? Probably not. But such changes could require concessions to slim dimensions and light weight. And for manufacturers, increased standardization may mean fewer distinctions between competing products. Take a plastic smartphone housing: Currently there are hundreds of variations (soft touch, textures, and metallic colors, to name a few). Standardization could limit that very marketable variety. Even so, some products are embracing such ideals. Dell won The Institute for Scrap Recycling Industries 2014 Design for Recycling award for the Latitude 10 and XPS 10 tablets and Latitude E7240 notebook. Aside making its products cheap and easy to recycle, Dell has used nearly 8 million pounds of recycled plastic in its desktop and display production. And it is not alone.
  •  
    I found an interesting article about how the big computer companies can recycle the computers. This can solve some of the main problem about the recycling. The article is referring to idea that computers may become bigger size but easier to recycle. In other words we might wanna make a step back in the past, when we was able to just replace one detail from the computer instead of throwing it away.
ccpanther88

More hotels are going green, and it's not just to save water or money - Features | The Star Online - 0 views

  • The Intercontinental Los Angeles Century City Hotel is removing draping ivy plants from the balconies of all 361 rooms, replacing them with drought-tolerant succulents. The Courtyard by Marriott in Torrance tore out 81sq m of turf and flower beds, swapping them for native California grass to help cut water use by 15%.
  • With California in the worst drought in state history, some hotels have gone beyond
  • “It’s not a huge savings,” Steve Choe, general manager of the Intercontinental, said about dumping the ivy planters. “I think it’s about sending the right message.”
    • ccpanther88
       
      The ROI on the actual replacement of the plants may be minimal, but the value in the message (hopefully) has a trickle effect.
  • ...8 more annotations...
  • Nearly 60% of travellers say they plan to make eco-friendly choices when booking hotels, with half saying they would pay extra to stay at an environmentally friendly hotel, according to a 2012 survey by the travel website TripAdvisor.
  • The percentage of companies with travel booking policies that either require or recommend that a hotel adopt “sustainability” measures has jumped to 19% in the US, up from 11% in 2011, according to a new study by the Global Business Travel Association
  • Bathrooms are the biggest drain, accounting for about 30% of hotel water use, followed by landscaping and laundry, each with 16%, and kitchens with 1%, according to the US Environmental Protection Agency. Typical water-saving measures can reduce operating costs at hotels by as much 11%, the EPA estimates.
  • The Bacara Resort & Spa in Santa Barbara drained its decorative fountains and planted succulents and agave plants in a large fountain near the entrance.
  • The Intercontinental Hotels Group plans next year to give all 4,700 of its hotels access to an online tool that lets managers track how much energy and water they are using. The group hopes to use the system to cut water use by 12% over the next three years in water-starved areas like California.
  • The Loews Santa Monica Beach Hotel plans to install a system to recycle about 70% of the water used for its laundry operation.
  • The project will cost about US$96,000 (RM326,400), after water and gas rebates, according to hotel officials. Hotel officials expect the investment will pay for itself in 17 months
  • The Montecito Water District in Santa Barbara declared a water emergency in February and adopted penalties to force residents and businesses to cut overall water use by 30%.
  •  
    The "Going Green" trend has been a true blessing since it's marketability took birth several years ago. Many industries are taking advantage of this technological and ecological trend. There has never been a better time than now to turn our business ethics into the direction of a better world. Basic utility expenses at any hotel or business can sometimes make or break their existence. Technology today has given us the tools to give back to both our beautiful Earth and our bottom dollar. Luxury brands and all the like are implementing new green policies and technologies that will cut costs and even beautiful their environments. By the end of 2015 The Intercontinental Hotels Group plans on equipping over 4,000 of their hotels with a system that monitors and assists in energy use and conservation. They have a goal of reducing their overall water use by 12% in California in part due to the severe ongoing drought. The Loews in Santa Monica Beach is investing $96,000 in a laundry-water recycling system. It will recycle nearly 70% of water use and pay for itself in less than 2 years. Apart from it's ability to cut-costs and truly give back to the environment, "going green" is highly marketable. One of the Intercontinental's General Managers was quoted saying "It's not a huge savings. I think it's about sending the right message." I have personally seen many RFPs from large corporate companies that request green-initiatives from hotels. Improving sustainability is important to the customer and the establishment. Around 60% of travelers consider green initiatives when selecting a destination and activity. Of those 60%, over half said they would even pay more to stay at an establishment that respected and helped improve the environment. In a world where we are fortunate enough to live in excess should we choose to, it's a shame it took this long for a global movement to "go green". Sustainability alone has built such a giant indu
sophiestein1992

New software boosts productivity for event managers - 0 views

  •  Bizzabo is launching what it calls an Event Success Platform, equipping small to medium event organizers with a complete system to promote, manage and monetize their events.
  • he next step in the natural development of our produ
  • We wanted to free the industry from a reliance on multiple siloed tech solutions that increase an event organizer’s workload, minimize their ability to measure success and limit productivity.
kgall030

How to Plan an Event Step by Step - 0 views

  • The planning process that gives birth to top notch management of events involves three rules. To reach success with the core event management planning steps, stick to this framework: No pressure. Just calm brainstorming, create a vision of what you want to achieve with this event. Give it structure. Outline all aspects you need to work on and get the perfect skyline with the stars you’ll have to light up for a great event! Connect the dots. Talk to everyone, whose help you need. Have all technical issues solved. This way, your stars won’t stop shining brightly at the most responsible moment!
  • don’t you dare start your planning of an event without setting a goal.
  • Shared tasks are easier tasks. Don’t hesitate to assign responsibilities to your team members
  • ...10 more annotations...
  • Give yourself enough time for preparation and getting everything settled. Set deadlines to better enable team performance and let the countdown begin!
  • Brand your event
  • Build your own event planning manual from scratch, by establishing a working solution (plus a backup solution) for the venue/registration/entertainment/promotion/volunteer management and another relevant aspect
  • Again, don’t forget to double check whether you have at least one dedicated team member standing behind each of these spheres of responsibility.
  • Minimization of technical work gives you a space for creativity
  • Identify corporate partners and community organizations that could provide you with assistance for making progressive steps in planning an event.
  • One of the most hard-to-ignore stages of planning an event is aligning your needs with the real budget you have.
  • establish a working system to monitor your success. This process has to be done on the stage of goal setting. Make sure your progress is scalable!
  • if you stay positive and calm, there’ll be no place for anxiety onsite! Not to mention that only by keeping a cool head, you’re able to find a logical solution to any problem.
  • STAY SPECTACULAR
  •  
    This article describes step-by-step details on how to properly plan and execute an event. Event planning is not an easy task, and it takes a great deal of coordination, planning, and organization to effectively pull off an effective event, program, gala, etc. Events come in all shapes and sizes and any number of them will have their own unique challenges, but this article lays out some very simple and very plain ways to plan an event that can be applicable to almost any event that can be planned. While not a wholistic list by any means, the article provides a good overview of the event planning process and the steps needed to take to ensure one's event is a huge success and doesn't become susceptible to the common pitfalls that befall so many event planners.
linanzhang

12 Ways to Increase Hotel Security - LODGING - 1 views

  • “When department managers and other employees think more about safety and security, you can prevent a lot of theft and minimize dangers.”
  • 1. Update locks. Locks that can track who goes in and out of rooms can serve as a deterrent to theft.
  • 2. Make time for safety meetings. Perhaps as part of a regular meeting, schedule time to talk about guest safety
  • ...3 more annotations...
  • 3. Monitor activity with software. Having closed-circuit television to monitor the property doesn’t matter too much if no one is looking at the monitors.
  • 4. Evaluate and improve—quickly.
  • 5. Meet and greet. One of simplest, but most effective, ways of securing a property is to provide excellent customer service.
  •  
    This article talks about ways to increase hotel security. Although hotels may have proper security and policies in place to protect the property, they are often subject to cyber cyber-attacks, break- ins, theft, fraud, and other crimes. Lack of proper security in hotels may lead to increased guests losing belongings to theft. As vice president of global safety, Callaghan spent 35 years with Marriott International. He was responsible for properties throughout the United States, Latin America, and the Caribbean. During his career, he could manage everything from the integration of new technologies such as electronic locks and computer surveillance systems to implementing anti-terrorism procedures. The following list shares Callaghan tips on guest safety, internal theft, and cyber security that can help owners and operators avoid down time, reputation loss, liability, and lawsuits. This ensures property security and that information in up to date.
  •  
    Security is really important in the hospitality industry. It's vulnerable to cyber attacks, break-ins, theft, fraud, and other crimes. The security means a better, safer, guest experience. Since the Las Vegas shooting, we need to pay more attention to the safety and security. There are many ways to increase hotel security. Like the update locks. Locks that can track who goes in and out of rooms can serve as a deterrent to theft. Make time for safety meetings. Monitor activity with software. We also can use closed-circuit television to monitor the property doesn't matter too much if no one is looking at the monitors. We can evaluate and improve. For the Las Vegas shooting, hotel said that they should do something immediately to protect from another event happening. We also can use meet and greet to improve the security problem. It's the effective and simplest way. Employees should also look out for people who don't fit the profile of the hotel's typical guest.
kayshap96

Hospitality Employees Play Big Role In Sustainability Efforts - Facilities Management Insights - 0 views

  • Hospitality Employees Play Big Role In Sustainability Efforts
  • When it comes to the environment, employees leave a big footprint, Gaines says. "Employees are aware of their footprint and it yields a lot of returns," he says. "As a result, they're watching their fellow employees and holding each other accountable because they understand that every little bit counts."
  • With employees outside of the facilities department, it's often the little things that make a big difference, such as getting employees in the habit of turning off lights and checking thermostats in unoccupied meeting rooms, as well as having them remind each other to keep an eye out for potentially wasteful use.
  • ...10 more annotations...
  • A side benefit of involving non-facilities employees in sustainability efforts is the force multiplier effect, Witt says.
  • when employees take these lessons home, it can expand out the effect of sustainability efforts.
  • "Ideal for us would be if we give a housekeeper the tools to minimize the amount of water that she uses when she cleans the bathroom, then that person in turn goes home and teaches her kids to turn the tap off when they're brushing their teeth," she says.
  • tresses the importance of training employees outside the facilities staff on what they can do to help
  • keeping an eye on the lights, turning down — or off — ovens that weren't in use, and not propping open cooler doors, employees with no energy management experience or responsibility could help contribute to big savings.
  • More Room to Keep Going Green in Hospitality Industry
  • While the hospitality industry has made great strides in its sustainability efforts over the last few years, there are still opportunities for improvement,
  • According to Bendewald, the industry spends nearly $8 billion annually on energy costs, but is often limited in how aggressively it approaches efficiency due to concerns about occupant demands.
  • how can hotels provide the same, or often better, services with reduced energy use?'"
  • So instead of having to evaluate each building from scratch, facility managers can test strategies and products in one or two facilities, then roll them out across the chain.
  •  
    The articles talks about the difference of having in-house facilities employees versus having out of the house employees in the hotel. It also touches on the education and mindful behavior all facilities employees should have in order to save more resources to the hotel.
avila031

3 Reasons Why Payment Security Should be the #1 Concern at Your Hotel - 1 views

  • the hospitality industry is the number 1 target for cyber criminals.
  • Most breaches in hospitality target the POS (91%), but other targets can include reservations procedures and unsecure integrations between software applications.
  • you are a potential target for hackers.
  • ...2 more annotations...
  • Experiencing a data breach could cost your hotel an excess of $5 million dollars.
  • These are three simple reasons why payment security should be a top concern at your hotel. There are ways to minimize, or even eliminate, the risk of data breaches. First, make payment security a priority for every department of your hotel, not just the IT department. Ensure that all employees understand the risks involved with improper handling of credit cards through training and education.
  •  
    Although the article title says three reasons why payment security should be the number one concern at your hotel it goes into much more detail than three reasons. It truly explains all of the reasons to take PCI seriously. The hospitality industry is the number one target, it can cost you millions of dollars, most breaches occur in the pos system one of the most common systems in the hospitality industry. It also provides suggested solutions such as making sure not just IT is in charge of security, properly training staff, use encryption software, and staying educated on the subject.
anonymous

Cybersecurity Tactics for a Hotel Industry that's Under Siege - 0 views

  • Credit card fraud and identity theft should remain high on the hotel and lodging industry’s radar. Just ask Starwood Hotels & Resorts Worldwide (including their Westin, Sheraton and W Hotel brands), Hilton, Hyatt and the Trump Hotel Collection, all of which were victims of highly publicized, major breaches in the hospitality industry last year. 
  • Hotels need a ‘toolbelt’ of various security technologies that can be used to prevent malicious attacks. A managed firewall is essential, blocking dangerous traffic from coming onto the network and preventing sensitive data from being exfiltrated, or sent, to the hackers.
  • In the breaches mentioned above, point-of-sale (POS) systems were attacked and malware launched to acquire cardholder names, credit card numbers and expiration dates.
  • ...7 more annotations...
  • It can be difficult and expensive to hire and retain an IT security team
  • One way to implement these advanced toolsets includes outsourcing to a managed security firm specializing in this type of service
  • POS systems are a weak security point for many networks because they are constantly in use — and aren’t always patched, updated or protected from vulnerabilities as frequently as required.
  • personal details for hotel guests are frequently stored in a variety of locations, including billing, facilities, restaurants, etc.
  • otels are made even more vulnerable thanks to POS system provider breaches
  •   Phishing remains a particularly popular tactic used by hackers everywhere, including those that are targeting the hotel industry to trick both prospective guests, who give up credit card and personal details, and insiders, who then give up valuable login credentials.
  • File Integrity Monitoring (FIM), Unified Threat Management (UTM), and Security Information and Event Management (SIEM) should also be considered
  •  
    This article talks about how there is a serious concern in the hotel industry when it comes to credit card and identity theft. They talk about how all the major brands in the hotel industry were all victims of highly publicized, major breaches in the last year alone. Also, including airline and banks, hotels maintain a wealthy amount of database of personal and financial data. For example, with new technology systems being created, POS systems are a weak security point for many networks because they are constantly in use and are not always updated or even protected from vulnerabilities. The article talks about personal details for hotel guests are frequently stored in a variety of locations including restaurants, facilities, and government buildings, so hackers have a greater possibility to access your personal information. The bigger hotels are in more danger because of the volume of guests that come in and out of the location. Smaller hotels should be concerned not just about their security but also by ransomware, an increasingly favorable tactic to extort hoteliers by hackers who encrypt the hotels data making it inaccessible until ransom is paid for. I believe hotels need a toolbelt of various securtiy technologies that can be used to prevent future malicious attacks. I think by managing and implementing a firewall is essential which helps get rid of dangerous traffic from coming onto the network and preventing sensitive data from being hacked.
  • ...1 more comment...
  •  
    This article talks about the weakness and vulnerability of POS systems involving safety. It mentions the security breach that few companies, such as Starwood Hotels & Resorts Worldwide (including their Westin, Sheraton and W Hotel brands), Hilton, Hyatt and the Trump Hotel, faced last year (2016) involving credit card fraud and identity theft through their POS systems. It mentions how point-of-sale (POS) systems are not complete safe and how vulnerable they are because they are constantly in use and aren't always patched, updated, or protected from vulnerabilities as frequently as required. It suggests that enterprises should outsource their cyber security management to minimize costs, considering that is extremely expensive to hire and retain IT security team.
  •  
    MOD 10: This article discusses the main tactics of cyber hackers that target hotels. Point of sale (POS) systems are easy targets for hackers due to their constant use during operation hours and because of that their security measures aren't always up to date. Hotels have large data banks since they're storing consumer profile information such as home addresses, phone numbers and credit card numbers. There's a large risk when it comes to security breaches within franchises because they have access to their parent company's regional, national and global systems. If their systems are hacked and breached, then that puts the whole system of the brand at risk. Security breaches within a system can also damage a brands reputation with the public. According to the article, "Recent major breaches at Fortune 500 companies and household names across the retail, restaurant and hotel sectors demonstrate that anti-virus, anti-malware and firewalls alone are not enough to secure businesses from the ever-evolving threat landscape." Smaller properties are even at a greater risk because not only do they have to monitor their compliance with PCI but also monitoring their security systems for their database and PMS system. Some of the recommended software's that should be used by hotels looking to be proactive with their company's cyber security is File Integrity Monitoring(FIM), Unified Threat Management(UTM), and Security Information and Event Management(SIEM).
  •  
    This article explores the different tactics hotels should use after a cyber attack. The article mentions several different type of attacks such as Phishing when hackers trick customers into giving up their login credentials. Ransomware, when hackers encrypt data making it unusable and inaccessible for the hotel. Not one solution but rather companies should be equipped with a series of technologies from firewalls to file monitoring programs. Some of these technologies, like SIEM requires an intelligent IT team to have the capabilities of analyzing and monitoring the reports produced. This may be more difficult for smaller businesses to implement and maintain.
csendra004

Airbnb's New Events Tool Is a Major Missed Opportunity – Skift - 0 views

  •  
    MOD 11: This article is about Airbnb starting to penetrate the events and meetings sector of the hospitality industry. While their involvement is very minimal, Airbnb has offered booking accommodations for events nearby. Recently, Airbnb released a booking tool for meeting planners to showcase some of the Airbnb properties that would be nearby the event space. Airbnb's involvement in this new release would only be to provide economical accommodations for nearby events, the website wouldn't be used to provide specific details about the event. This new release of technology with Airbnb is very easy to use and almost anyone can look up potential trips using the tab Airbnb for Events on their website. There are some challenges that can occur with this new release, some being that meeting planners won't be able to negotiate discounts, nor will they be receiving commissions for people who book with Airbnb for Events. Also these Airbnb accommodations may not meet the expectations of the attendees for the event since they're use to staying in a clean-cut hotel room.
ehida004

HVAC Maintenance and Energy Savings - Facilities Management HVAC Feature - 0 views

  • HVAC systems in typical commercial buildings are responsible for more than 40 percent of total energy use. Keeping HVAC systems running properly and at peak efficiency is the first step in managing facility energy use.
  • Temperatures and humidity levels that fall outside of this range can lead to interruption in services and even costly system failures.
  • Reactive maintenance remains the norm, not the exception. Maintenance is deferred. Planned and predictive maintenance remain the exception.
  • ...5 more annotations...
  • Sometimes the difference between keeping a business running and having to shut down is nothing more than proper HVAC system maintenance.
  • Proper maintenance of HVAC systems requires careful planning and forward thinking, both of which become lost when maintenance is considered nothing more than an overhead expense.
  • Reactive maintenance is the most costly way to maintain building HVAC systems.
  • And when factors are included, such as extended equipment life, reduced energy use, less frequent system downtime, and decreased interruptions to building operations, organizations that have implemented comprehensive maintenance programs find that their total costs can be as much as 50 percent lower than the costs for those organizations that continue maintain equipment reactively.
  • Facility executives should be able to demonstrate the consequences of ignoring HVAC system maintenance while identifying the real cost savings associated with comprehensive maintenance.
  •  
    According to this article, HVAC systems are responsible for more than 40 percent of total energy use. Having proper HVAC maintenance services allows for companies to save cost and prevent them from losing revenue due to damages. As stated in this article, "reactive maintenance is most costly way to maintain building HVAC systems". HVAC systems are the least noticed by organization because its not visible unlike other visible things such as lighting systems, carpet ect. Documentation is key, if facility executives want to level the playing field, they should consider investing money in HVAC maintenance that will provide the organization a rate of return that is equal or even greater than what others are promoting. There's up to 15 to 20 percent less energy used than when those systems are left to deteriorate. Therefore, regular inspection, testing, and maintenance of the damper will keep it operating properly minimizing energy use.
Rebecca Pichora

TSA-like hotel security is not the answer | TheHill - 0 views

  • One lone gunman committing an unpredictable, horrific act of mass murder has set off a predictable debate about how government can prevent such an event from “ever happening again.”
  • While hotels and casinos are indeed soft targets for terrorism, and measures can be taken to prevent attacks similar to the Indonesia's 2003 Jakarta Marriott bombing, the concept of implementing TSA-like procedures at hotels and casinos is impractical, costly and mind-numbingly ill conceived.
  • Most American hotels and casinos still have close-in driveways allowing patrons to check-in and drop off luggage with bellmen. While this remains an obvious vulnerability in terms of car-bombings,
  • ...6 more annotations...
  • The hospitality industry has yet to recognize that vulnerability and change the way vehicles approach their properties.
  • o publicly available intelligence sources indicate that this soft target is on the list of any domestic or foreign terrorist organization.
  • pending capital on mitigating against this vulnerability (absent any indication it is a target) is a waste of money and only increases hotel and casino costs without any discernible benefit. Those costs will ultimately be borne by hotel and casino customers and I find no indication of a willingness to pay extra for those costs.
  • The family vacation just became more expensive with minimal, if any, increased security. But most importantly, why would anyone endure that type of intrusive screening at a hotel or casino based on one outlier event?
  • Before we continue down the route we’re on of an ever-increasing security state, both citizens and politicians need to become better at assessing risk and narrowly but effectively mitigating against that security risk.
  • Instead, let’s make rational decisions about security based upon legitimate, fact-based risk assessment. And let’s not allow one crazed individual further restrict freedom of movement of ordinary citizens.
  •  
    In the recent event of the shooting happening in Las Vegas in a hotel it has made the issue of hotel security on everyones mind as everyone is trying to figure out how to make sure this never happens again. The idea of implementing a TSA- like approach to security in a hotel would not be advantageous for a hotel as the cost to implement this would be very high which would lead to higher prices for the guests and also guests definitely would not appreciate this type of security. One thing that hotels should look at, is the car access to the property. Most hotels do have drive up drive ways where guests can conveniently valet their car and check in, but this style leads the hotels open to car bombings and hotels will not recognize this vulnerability until an intelligence agency declares this as a target by terrorists. Instead of making radical changes in hotel security and the actual property we should focus more on fact-based risk assessment to figure out the best solution.
msoma003

HNN - 4 cyber security threats looming over hotels - 0 views

  • The world of cyber security is seemingly in a state of constant flux, making the sources of possible threats hard to nail down for hoteliers.
  • The world of cyber security is seemingly in a state of constant flux, making the sources of possible threats hard to nail down for hoteliers.
    • msoma003
       
      Always changing
  • The velocity of change of threat landscape is very challenging for organizations.
  • ...11 more annotations...
  • But the practice is growing more and more sophisticated, panelists said, and phishing attacks are increasingly targeting high-ranking executives, including those in the hotel industry.
  • without checking with multiple sources and having face-to-face conversations.
  • In such phishing emails, the scammers will order subordinates to authorize large wire transactions under the guise of the transfer being for some sort of acquisition or other major transaction.
    • msoma003
       
      An employee will follow the orders from their boss
  • projects (they’ll do), along with the methods and styles of communication
    • msoma003
       
      They study the target, this takes time and sophistication
  • take over the email accounts
  • Ransomware is the practice of finding some vulnerability in a company’s systems to abduct their information or the functions of those systems and then keep it hostage until someone gets a payoff.
    • msoma003
       
      This is new but it can cost the firm a lot of money
  • breach of your point-of-sale systems and loss of customer payment card information.
    • msoma003
       
      Most common and what most consumers are scared of
  • extent of your insurance coverage in the case of such an attack
    • msoma003
       
      Many managers do not look at this
  • Braun called point-of-sale attacks the single biggest cyber security threat to the hotel industry.
  • denial of service, or DDoS attacks
  • hijacked and then used to send little pulses to bring down systems.”
    • msoma003
       
      A firm can be attacked by all sources
  •  
    This article discussed some of the biggest cyber security threats to the hotel industry. One of the biggest threats is that of the POS system, this is not new but we should still watch over it. Another threat that is old is a phishing scam the scams are getting more sophisticated now, hackers get into the email accounts of executives and order large transactions to be made. Internal protocols cannot wipe of the hack but can minimize the risk of employees falling for the fake emails. Ransomware and DDos are also hacks though not as common they still carry big risks.
tgore002

Technology Used by Hotel Front Desk Agents | Chron.com - 1 views

  • Computerized front desk technology enables the agent to perform check-in duties ranging from room availability and reservations, to inventory, pricing and guest data capture. On checkout, the guest's billing is integrated with phone accounting, in-room entertainment costs and point of sale purchases. Front desk technology provides the agents with real-time information to facilitate efficiency and minimize wait time.
  •  
    In order to stay in market, hotels should present competitive services and keep up with the latest technology. Computerized and online systems are becoming more and more popular. A vital section in any hotel is front desk because this is almost the only channel through which the guests could be connected to the hotel. As technology improved the form of a front desk is going to be changed in near future though the importance of front desk would be the same. We may no more see any agent at the front desk and instead there are a couple of computers and machines which help you with your check-in and other stuff. Hotel front desk technology would help the hoteliers to take care of financial matters and costumer service in a much more accurate and convenient way.  
  •  
    Today I have chosen an article based on technology evolving the hospitality industry. Today we have technology helping and advancing with guest experience and in house book keeping. Technology has helped with guests check in via mobile phone, key less entry to your room, as well as entertainment platforms connecting your phone and personalized liking to your room. Technology helps and benefits hotel oweners the tools to most effectivley serve guests and increase revenue. benefits include customer service, more efficient internal operations and control over financial data. The future holds interesting evolution of more technological advances including facial recognition, and cellular check in and room reservations.
tricc003

The GDS=Good, Darn Sense | By Mark Lewis-Brown - Hospitality Net - 0 views

  • Today, hoteliers spend most of their time trying to 'beat the OTAs' by focusing primarily on increasing their direct bookings; that's a fantastic tactic BUT it's not the only one that you should be using to boost your property's occupancy, ADR and RevPAR, while cutting the cost of acquisition
  • While it has been overlooked by many hoteliers, the GDS is still a very viable booking channel - and one that you should reintegrate into your revenue management strategy today!
  • he use of travel agents is, once again, on the rise - in fact, 2018 was actually nicknamed the "Year of the Travel Agent" by some - as they are now highly valued for their expertise and prized on their ability to build complex, multi-stop itineraries quickly, affordably and with little fuss.
  • ...4 more annotations...
  • "hotels' direct bookings increased by 0.8%, whereas the GDS channel increased by 1.3 % during the same period, a rate that is 60% greater."
  • hotels pay a fee of about 20 percent on a booking when they sell a room on a global distribution platform,"
  • With the GDS, you have the opportunity to sell your rooms in bulk (hello, corporate bookings!) and, via travel agents, your property will have visibility to even more potential guests. Win/win!
  • The cost of acquisition of a booking from the GDS/travel agents is lower (than the OTAs) AND it gives your property visibility to a whole new segment of travelers: corporate and/or luxury travelers.
  •  
    Currently Hotels are trying to maximize their direct bookings and minimize the use of GDS & travel agents. However, this may not be beneficial in the long run because the use of travel agents is on the rise again. Travel agents are not only valued for their expertise, but appeal to the luxury segment of travelers who will bring high rates.
« First ‹ Previous 121 - 140 of 229 Next › Last »
Showing 20 items per page