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angelamenoher

KLM Announces "Social Seating" with Facebook Data: Brilliant Idea or Nightmare? - 4 views

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    Would you pick your seat based on an app for your next plane ride? Well on KLM you can and Virgin is working on one too. Personally I use that time to relax but if I could use it to avoid an avid stamp collecting chatter box it would be worth it. There may be a small fee and possible sell of personal information to marketers but on a long haul flight sitting next to a like-minded individual might make all the difference in a good vs awkward ride. Very neat! Unfortunately, the fun and celebrations of the Christmas season are often dampened by the stressful experience of holiday air travel. ...
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    WOW..That is a very interesting article. The "social seating" is a creative techonology with a great wish. But I think it is not a easy job to solve and avoid the negatives of this program. The article said the program is meant to align people of certain interests and is not meant to be a type of on-board dating service. No...No matter how many times the company emphasizes that the program is not on-board dating service, it would turn into a dating model.
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    This seems like an idea that would be very popular, particularly with those who are addicted to facebook. I think it's creative and interesting in concept but I don't think I would even use it if it were free. I am pretty tall so getting an aisle or exit row seat is more important to me than who I sit by. Even if I travel with family or friends, I prefer to listen to music or catch up on reading when I fly. This is a pretty cool idea, but it's not for me.
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    I agree with you Carl, great idea but not for me. I'd prefer physical comfort over social activity when it comes to flying. If you are the social butterfly who uses Facebook on a regular basis you are probably likely to introduce yourself to your seat mate anyways and strike up conversation. I like the mystery. However, crying babies are never fun so I can see how some people may use this to benefit their sanity.
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    Hate to say it but I would pick either a short quiet bookish seat mate for silent comfort or a hot single well traveled man if I was feeling talkative. You're right Yonghe it would turn into a potential singles app.
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    I feel that an app that uses information from social media may be too personal for most. However I do see an opportunity from this idea. Airlines may consider adding an option for their passengers to select if they are travelling for business or pleasure. They could assign seat depending on the purpose of the passengers trip.
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    To tell the truth, I will try it if it is free to choose people around you. But on the other hand, I think it is hard to implement this system.....
Jeremy Fairley

A New Amadeus Report Outlines the Future of Travel | ehotelier.com News Archives - 0 views

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    "Technologies and evolving social values and trends will combine to establish a new era of collaborative travel over the next decade and beyond , according to "From chaos to collaboration: how transformative technologies will herald a new era in travel" a report developed by The Futures Company and commissioned by Amadeus."
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    Article discusses a new study recently commissioned by GDS Provider Amadeus outlines the Future of Travel. Article summarizes in six key areas where technology innovation can be deployed. I am in total agreement that depth of experience rather than breadth of experience will transform the travel experience. Social check-in apps like SCVNGR and game mechanisms can enhance the visitor experience in a destination greatly. I was under the impression item #4 had already happened with the rise in use of social media and user generated content review sites like TripAdvisor, but the article maybe supports that this is a trend not likely to go anywhere soon. Those who wish to read the study can access it here directly... http://new.amadeusblog.com/wp-content/uploads/2012/01/From_chaos_to_collaboration.pdf
Emily Bova

E-Commerce News: Ghost of Christmas Past Haunts Amazon - 0 views

  • Amazon's net income was US$177 million, or 38 cents per share, a 57 percent percent drop from a year ago.
  • Sales for the three months before Dec. 31 came out to $17.4 billion, lower than Wall Street expected over the traditionally busy holiday season.
  • Flooding in Thailand slowed down production for many tech companies this year
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  • The company used more third-party vendors than usual, which helps margins but cuts down drastically in revenue.
  • The world's largest online retailer has also been using promotions such as the Amazon Prime program, where customers can pay $79 a year to receive unlimited two-day shipping. The offer draws customers to the site, but over a busy holiday season, the shipping costs hit the retailer hard.
  • lower demand than it expected for video game sales and European currency fluctuations
  • A lot of people underestimate the profit of the e-book. You don't have to pay money for delivering or printing, so you can get tremendous revenue,"
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    In Amazon's last quarter, net income dropped by 57 percent from a year ago. Sales for the three months before December 31 came out to $17.4 billion, lower than Wall Street expected over the traditionally busy holidy season. It is predicted that for the next quarter outlook, there could be anywhere from a gain of $100 million to a loss of $200 million. While Amazon continues to profit in sales of its best selling Kindle devices, there were a variety of factors that contirbuted to its losses. The flooding in Thailand slowed down production for many tech companies. Third-party sellers (which give a 13% commission to Amazon as oppsoed to 100% commission when Amazon sells themselves) were used more than usual. Promotions such as the Amazon Prime program which allows the customer to pay a fixed rate and get umlimited two-day shipping hurt the retailer hard over the busy holiday season with shipping costs. Other reasons were lower demand for skimwords
Odette Beauvil

Hospitality Technology Articles: Hotel Data Maintenance in the GDSs - It is Still an Issue? - 1 views

  • In the beginning when hotels first became bookable in global distribution systems, all data updates were manually typed into the central reservation system (CRS) and then entered again into each of the then six GDSs. This labor-intensive data entry was done by chain corporate staff or by representation company staff. In the several years following, hoteliers and GDS management cooperated to take a major stride forward.
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    The article informs people about the hotel data issue maintenance of GDS, which was developed to transfer availability changes from hotel CRSs to the GDSs. However, the next challenge was to automate the processes for rate maintenance in the GDSs, a task much more complex than it might appear. Many hotel companies have seen increases in GDS reservations during the past years, which is a major and growing component in the hotel marketing and reservation process.
Odette Beauvil

The Evolution of the Hotel Industry with the rise of Medical Tourism - 0 views

  • Does medical tourism now hold such similar long-term promise as a new market segment for international hotels and resorts?  Even the more modest growth estimates project a tenfold increase in travelers leaving the United States for medical treatment in the next eight years.
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    Traveling has a lot of purposes. Some people travel regularly as it is the need of their business or profession while some travels occasionally to enjoy a. When you save sometimes from your busy schedule it allows you to enjoy all the entertaining vacation while exploring different parts of the world. Medical tourism is gaining popularity because of the many benefits that they offer, such as fun of traveling and meeting exotic people and visiting beautiful sites along with obtaining high quality medical treatment .
Hyeyoung Jang

IT in hospitality - Express Computer - 1 views

  • Hospitality is amongst the fastest growing sectors in India today, with domestic and foreign tourism, and increased business travelers fueling this momentum. The sector is known to hold as much promise for the country as the much touted IT, ITeS and manufacturing industries. India’s travel and tourism industry is expected to grow 8.4% this year and 8% annually between now and 2016, according to the World Travel & Tourism Council. Conventionally having stayed away from technology, the hotel industry in India is observing a sea change—in its objective and management’s role towards delivering quality customer service. ‘Service’, related to personalized care and hospitality, is finding a friend in advanced systems and gadgets that enhance the service delivered.
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    This article talk about the IT in hospitality industry. They give a example of the India. The number of the India's travel and tourism industry is grow 8.4% in 2008 and will be 8% more increase between now and 2016 according to the World Travel and Tourism Council. The hospitality industry should know the customers needs and the goal of the meeting them should be figured out in such a way that the cost of offering the service(s) does not pinch the company balance sheet i.e. variable costs should not show fluctuations northwards. Marketing gurus would always adhere to one statement for advice: cost need to be justifiable through high probability of ROI. The selection of technology in itself is a vital step. Another global feature that is extremely important is a detailed guest, group and company records. Used with a variety of customized reports, these detailed records allow precise targeting of various marketing efforts to improve occupancy rates, increase yield and enhance strategic planning. Each module should have a customizable report selection menu. The reports should have provision for sorting and filtering of data to enable viewing of the exact information might be required at a moment's notice. A good PMS enables a hospitality enterprise to increase revenue and occupancy, improve guest loyalty and reduce costs by centralizing and streamlining your operations. Forward-thinking properties have already begun building a network infrastructure that offers the flexibility and scalability to adapt to the ever-evolving guest, staff, and property management needs. Ajay Goel, Senior VP - Industry Business, Strategy, Operations, Cisco Systems India & SAARC opined, "These next-generation infrastructures are based on a converged network. They integrate with today's solutions-such as reservation, surveillance, and billing systems-and support the newest applications and technologies. The goal is to take advantage of tomorrow's opportunities while protecting e
diana morales

Evolution In Travel Agent Industry | PRLog - 1 views

  • The travel industry is growing 23% faster than the world economy and will continue historical growth for the next 18 to 20 years.
  • Years ago, when you wanted to go on vacation, there was only one option. You had to hoof it down to your local travel agency and browse through some travel brochures.
  • Then, a few things happened. First, the airlines decided they didn’t need travel agents anymore and they pulled the plug on agent commissions
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  • Then, the second thing happened. The advent of the internet connection changed the face of travel forever. Information is readily available 24 hours a day about any aspect of travel you can imagine - from luxury yacht trips in the South Pacific to staying at a youth hostel in Europe
  • In the wake of the home-based business revolution, many travel agents have moved their businesses to their homes.
  • The travel industry is growing 23% faster than the world economy and will continue historical growth for the next 18 to 20 years.
  • First, the airlines decided they didn’t need travel agents anymore and they pulled the plug on agent commissions .
  • Then, the second thing happened. The advent of the internet connection changed the face of travel forever
  • Now, there is so much information available to consumers, they’re often left floundering in the sea of travel offers. Travel agents are skilled at cutting through the hype and emotion-driven marketing of suppliers. They have learned how to match travelers with vacations they will treasure.
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    The travel industry has evolved over the past years. In the article it talks about how travel was limited in years gone by and you had to physically sit in a travel agent office in order to book your vacation. They were the only one who had all the information about travel. Then came the evolution of the travel industry and now everybody can book their vacation online with or without the help of a travel agent.
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    The article here explains the evolution of how we used Travel Agents back in the day and how we got to a point where we no longer needed travel agents. Back in the old days if anyone wanted to fly to another country or state, we went thru travel agents so we can get a booked flight and car services etc. Now we do everything ourselves. We find out information on our own and book and print our own tickets. Why? because of the internet. The internet will teach you anything and will give you whatever you are looking for. According to the article , people are overwhelmed in all the information provided by the internet that they cant decided where they want to go or where they want to stay at. So business is coming to travel agents. We feel so busy now and days that we give all the work to someone to do everything for us.
Gyujin Chae

Is an iPad Your Next Restaurant POS System? - 0 views

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    As the iPad achieves success in the market, there has been increasing interest in using the iPad as POS devices in the restaurant businesses. This article introduces some advantages and disadvantages of an iPad POS system. First of all, with the iPad POS system, restaurant servers could use their time more efficiently because they don't have to go to POS terminal to punch orders or print receipts, saving much time. This may result in enhancing customer satisfaction because servers can spend more time with their customers. Another advantage can be security. Since servers carry POS devices, they are able to swipe customers' credit cards in front of customers. Therefore, customers would not have to worry about their identity theft. Lastly, the iPad POS system is cheaper than the traditional one, so it may be appealing to small restaurants. On the other hand, there are some cons of using the iPad as POS devices. Most of all, the iPad devices are sometimes unreliable since they rely on wireless Internet. Needless to say, there will be huge confusion to not only servers but kitchen staff if there is no wireless connectivity. In addition, the iPad should be handled with care as it is vulnerable to being dropped or hit. Also, restaurant managers and servers should keep their eyes on the devices since they can be stolen sometimes. Overall, the iPad POS system could be an innovative tool that may change the way restaurant businesses are now. However, restaurants should carefully consider the advantages and disadvantages before installing the new POS.
Claire Conway

Hotel Tech Goes Green - 0 views

  • Going green is going Hi Tech. As hoteliers continue to embrace the necessary tools to be good environmental stewards, and of course reduce operating costs, leading hoteliers are forging new ground in how to utilize technology to significantly reduce energy consumption while also weaning themselves off fossil fuels. It’s a one-two punch that is just starting to catch on. And though these pioneers have some major challenges they’re forging the way for industry wide success.
  • “It is a tremendous opportunity not only because of where customers want us to be, but because there will be a cost now or later. We need to think about borrowing from the future,” said Daniel Connolly, an associate professor at the University of Denver, who noted that he expects energy costs to continue to rise so it’s best to invent in energy saving technologies presently.
  • At Hotel 1000 they went for a lighter shade of green approach by cutting energy costs by tying the energy management system through the PMS. That way, when a guest checks in a signal is sent to the room to start cooling or warming the guest room. However, they still have to preset the room by leaving lights and the television on (at least its Energy Star compliant, Incao said) to create the appropriate guest arrival experience. When the guest leaves sensors alert the system to allow the energy to go off to a predetermined set back level.
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  • Bardessono has a darker green approach to sustainability. Guestrooms here have auto controls triggered when a guest enters the room. Lights come on, sunshades rise, the television turns on to a welcome screen, and depending on the time of year the fireplace will light up.
  • “When you walk in room you can see it happen. It’s a cool experience. And the system will remember how lights are set and if the fireplace is on and will shut down 20 minutes after the guest leaves and come back to the same setting when guest returns.
  • Solar shades keep the room warm in winter and cool in summer. Incao said these measures and others such as 940 photovoltaic panels on the roof and geothermal heating and cooling were all implemented with the goal of reducing external demand of energy supply to at least half typical use.
  • When all said and done it’ll take five years or less payback to the property. Over the expected 25 year life of project we will offset emissions of more than 24,000 tons of dangerous pollutants by producing our own power. Great things are possible when you put your mind to it. Ask what the government can do and most definitely what power companies can do. Without their assistance these projects wouldn’t be possible or have the payback they have
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    Green technology will bring benefits to the hospitality industry. It will become a future trend for the hotels to go green. From my point of view, going green is another saving cost and long-term benefits. We can reduce the the harm for what we produce and keep the guest's travel experience more green. Also hospitality plays an important role in telling others about the green concept. People will remember more when they are in realx.
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    This article discusses the different approaches hotels are using to make their hotels green. They are trying to use technology to reduce energy consumption which will help reduce fossil fuels. At Hotel 1000 in Seattle when a guest checks in the computer system sends a signal to the room to turn on the air conditioner. This system helped the hotel save approximately 40% on their energy. The Bardessono in Napa Valley has auto controls, so when the guest enters a room the sunshades rise, lights, television, and fireplace turn on. They will also turn off when the guest leaves the room. Xanterra in Death Valley has a total of 5,040 solar panels and uses wind power. By doing this they will offset emissions of 24,000 tons of dangerous pollutants over the next 25 years.
claudia pretelt

Guest column: True e-waste recyclers return goods to commerce - Opinion - Waste & Recycling News - 0 views

  • f a speaker or article uses the words "returned to commerce," or "reused for the material's originally intended purpose," you have a fair likelihood that the person is talking about true recycling. But if a person says that they have produced a "commodity," it's questionable if they are talking about true recycling or, rather, a cheap method of disposal for most of the commodity. The word "commodity" can mean anything bought or sold and not necessarily returned to commerce.
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    This articles talks about what a true recycling is, and how to know whether the things that you are recycling are are being really recycle. Is important to know that if a product is "return to commerce" or "reused for the material's originally intended purpose" is true recycling. So next time that you are recycling make sure that the product is "return to commerce".
Heather Del Ponte

Net Neutrality 101 | Save the Internet - 0 views

  • When we log onto the Internet, we take lots of things for granted. We assume that we'll be able to access whatever Web site we want, whenever we want to go there. We assume that we can use any feature we like -- watching online video, listening to podcasts, searching, e-mailing and instant messaging -- anytime we choose. We assume that we can attach devices like wireless routers, game controllers or extra hard drives to make our online experience better. What makes all these assumptions possible is "Network Neutrality," the guiding principle that preserves the free and open Internet. Net Neutrality means that Internet service providers may not discriminate between different kinds of content and applications online. It guarantees a level playing field for all Web sites and Internet technologies. But all that could change. The biggest cable and telephone companies would like to charge money for smooth access to Web sites, speed to run applications, and permission to plug in devices. These network giants believe they should be able to charge Web site operators, application providers and device manufacturers for the right to use the network. Those who don't make a deal and pay up will experience discrimination: Their sites won't load as quickly, and their applications and devices won't work as well. Without legal protection, consumers could find that a network operator has blocked the Web site of a competitor, or slowed it down so much that it's unusable. The network owners say they want a "tiered" Internet. If you pay to get in the top tier, your site and your service will run fast. If you don't, you'll be in the slow lane. What's the Problem Here? Discrimination: The Internet was designed as an open medium. The fundamental idea since the Internet's inception has been that every Web site, every feature and every service should be treated without discrimination. That's how bloggers can compete with CNN or USA Today for readers. That's how up-and-coming musicians can build underground audiences before they get their first top-40 single. That's why when you use a search engine, you see a list of the sites that are the closest match to your request -- not those that paid the most to reach you. Discrimination endangers our basic Internet freedoms. Double-dipping: Traditionally, network owners have built a business model by charging consumers for Internet access. Now they want to charge you for access to the network, and then charge you again for the things you do while you're online. They may not charge you directly via pay-per-view Web sites. But they will charge all the service providers you use. These providers will then pass those costs along to you in the form of price hikes or new charges to view content. Stifling innovation: Net Neutrality ensures that innovators can start small and dream big about being the next EBay or Google without facing insurmountable hurdles. Unless we preserve Net Neutrality, startups and entrepreneurs will be muscled out of the marketplace by big corporations that pay for a top spot on the Web. On a tiered Internet controlled by the phone and cable companies, only their own content and services -- or those offered by corporate partners that pony up enough "protection money" -- will enjoy life in the fast lane. The End of the Internet? Make no mistake: The free-flowing Internet as we know it could very well become history. What does that mean? It means we could be headed toward a pay-per-view Internet where Web sites have fees. It means we may have to pay a network tax to run voice-over-the-Internet phones, use an advanced search engine, or chat via Instant Messenger. The next generation of inventions will be shut out of the top-tier service level. Meanwhile, the network owners will rake in even greater profits.
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    The major problem with the Network being available to only limited users is that not everyone will have the funds to access the network. If they put a a large price take on using the network and being charged to used websites, many small companies, etc. will not even have a chance to grow since the eternet is used in so many aspects of a business.
Le Chai

Technology Used in Hospitality Security | SDA Security - 1 views

  • Smart cards and RFID (which stands for radio frequency identification) are contactless keys and work by actually sending small radio frequencies to receiving sensors
  • A guest can opt for fast check-in, wherein he gives the hotel his phone number and downloads an app.
  • the smartphone.
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  • biometrics involves granting access and identifying a person by his physical traits, a thumbprint or iris scan, for instance.
  • ing a person by his physical traits, a thumbprint or iris scan, for instance.
  • With the face recognition capabilities, a hotel, casino, or restaurant can keep track of suspicious customers—or slacking employees—to make sure they don’t cause any trouble.
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    Security is obviously very important in hospitality and technological advancements are helping to make hotel stays easier and more secure. The hotel industry is exploring options to that replaces the standard plastic keycards with new entry methods. One example is using smartcards or RFIDs, which stands for radio frequency identification. Smartcards and RFIDs work like a fast-pass at a gas station when quickly paying at the pump. The guest simply waves the card/key in front of a sensor granting entry. The guest doesn't have to worry about the card being deactivated by his or her cell phone and the hotel doesn't have to constantly spend on replacements. Another example is technology that allows us to enter our hotel rooms using our using our phones. Guests would download an app, receive a text message with an encrypted sound code and play it by the door to be granted entry. Using biometrics for entry is likely the ultimate level of technological security. Like in the movies, guests would have their physical attributes scanned including eyes, and/or thumbprint to identify a guest. Video cameras will always be a great form of security. Now that they're getting smaller and more vivid, surveillance makes the phrase "Big Brother is watching" all the more relevant by being a huge crime and incident deterrent. Technology is advancing rapidly and I can see some of these methods hitting mass markets sooner than we think.
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    This article talks about the new technologies applied in the hotel to keep safety. The first one is Smart cards/RFID that helps to open the door via sensor receiving. The next one is smartphone, personal belongings that help to open the door with encrypted sound code. Biometrics also can help by identifying personal physical traits. For hotels, security cameras is necessity. 
Donald Wojciechowski

FDA Cracks Down on Company's Facebook "Likes" : Food Liability Law Blog - 0 views

  • The Food and Drug Administration (FDA) recently published a December 11, 2012 warning letter on its website that cited a dietary supplement company for its improper social media activity
  • the warning letter explained that the supplement company’s “liking” of a consumer testimonial posted to its product Facebook page was a violative claim in that it established the product as a drug intended to cure, mitigate, treat, or prevent a disease
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    I found this article interesting because I never knew the FDA would consider a Facebook "Likes" as a product endorsement. Although the article discusses the FDA's warning letter to a supplement company could this warning also apply to the hospitality industry? An example would be a claim about the benefits from a spot treatment at a resort or the health benefits of a herbal tea? The FDA has scrutinized social media over a dozen times in the last two years for making improper claims on Facebook or twitter but, it is the first time the FDA interpreted that a like implies endorsement of an approved claim. The article also discusses the FDA will next look at re-tweeting posts on twitter or +1 on Google plus. I agree with the article that in view of the FDA's actions special consideration should be giving to social media marketing strategies.
Alyssa Westmeyer

Futuristic, sustainable hotels the next frontier for hospitality | News | Eco-Business - Asia's Cleantech & Sustainable Business Community - 1 views

  • built on one common principle - climate resilience
  • designed to withstand the future threat of worsening climate change such as sea level rises
  • Both projects integrate sustainable energy sources and systems, and are
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  • contain several hotel amenities as well as a wind farm, desalination plant, and ocean waste facility among others
  • offshore marine platform that will enable the Mexican city to address their energy problems and reduce their fossil fuels dependency
  • alleviates water scarcity, minimises overdevelopment on the coast and helps control marine pollution
  • avoid damaging the underwater ecosystem
  • covered with solar panels
  • Rainwater and wastewater will also be collected and respectively reused and purified through recycling facilities
  • underwater energy farm that will harvest 47MW of tidal, current and wave energy
  • can extract, clean and purify waste gathered from the ocean
  • contains wind turbines that can generate 40MW/h of renewable energy
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    The Grand Cancun has been designed to anticipate natural disasters climate change, as well as incorporated amenities that will make it self-sustaining and even beneficial to the city in which it resides. Including a wind and underwater energy farm, desalination plant, ocean waste facility, wind turbines and solar panels. Not only this but its design will avoid destruction of the underwater ecosystem during development and construction. This is not only a hotel but also it incorporates a facility for marine research. The design appears expensive but it has the opportunity to recapture its investment through the building's own energy savings, the sale of the energy it generates to external users, its ability to remain largely unaffected by rising sea levels or other climate change and the incremental business related to the research laboratories.
danalbert

Expansion of ATRIO Hospitality Technology Platform Propels Growth of Sales Team - 0 views

  • The number of ATRIO PMS installations has increased 300% in 2014. In addition the ATRIO platform continues to grow with more modules and more zero-training features that allow hotels to provide excellent guest service while reducing their total cost of ownership.
  • In order to keep pace with the demand for the cloud-based property management system, PAR Springer-Miller has expanded their global ATRIO sales organization.
  • By leveraging all the capabilities of Microsoft Windows Azure, ATRIO dramatically reduces on-property technology requirements and data security risks.
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    Though essentially an update from one company regarding personnel acquisitions, this article features the next generation of cloud-based property management systems. It also indicates, based on the growth of this company, that properties are willing to invest in cloud-based technologies rather than suffer the constant depreciation and maintenance that goes with traditional, in-house servers. As with other systems, the two most important items will be reliability and security. If both are provided by PAR Springer-Miller while reducing cost for hoteliers, both sides can potentially benefit. This system is also "built for the cloud", so it's not an online adaptation of a previous system. This may again help improve reliability and security.
tkasischke

How Hotel reservation management has helped the Hotel system? | Hotel Hospitality Industry Current & New Trends & Latest News - 0 views

  • It is evident with the business idea of hotel management that the first and foremost job of hotel managers and owners is to create more opportunity to keep the hotels room fully occupied all the time of year. Probability of which is a little tough. However it is not impossible if the right kind of hotel reservation management is used.
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    As technology comes around it is strange to think of a world before it. Before hotel reservation management systems hotels relied on mostly walk ins, arrival of guests and travel agents to fill their hotels. All systems were done manually and not dependable. The goal for a hotel is to sell all rooms in their hotel as you can never sell that room for that night again. With new systems in place to run reservations, occupancy rates and revenues are much higher. These systems know the status of all rooms and are able to confirm when the room is able to sell to the next guest. These software systems communicate to each other and are able to sell more rooms. These systems also allow pre-planning because of being able to see all future reservations. With every year better and newer software reservations systems come out and giving hotels even better options and more revenue.
Marcos Oliveira

America's Most Hi-Tech Hotels - Articles - Executive Travel - 1 views

  • the hottest high-tech hotels feature an intricate network of intelligent systems working to make every aspect of your stay more comfortable, more convenient and more secure—both for you and for the hotel staff
  • Instead of swiping your card through the lock and waiting for the green light, you can simply approach the door with card in hand and walk in, thanks to smart technologies that unlock the door for you as you approach
  • radio-frequency ID (RFID) cards replace the conventional swipe card, allowing various systems throughout the hotel to detect your presence automatically and respond appropriately
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  • Hyatt is also experimenting with a version of this approach, building RFID into customer loyalty cards to let regular guests bypass the front desk and head straight for the comfort of their rooms.
  • The technology also allows the hotel to maintain better security by knowing more clearly who’s coming and going throughout the hotel, since each RFID card can be detected by multiple sensors in the lobby, elevators and rooms.
  • Hilton and InterContinental are working with a company called OpenWays to deploy a new key technology that plays a specially encoded sound from your phone. Give your cell phone number to the hotel at the time of booking, and you’ll receive a text message with a special phone number to call. When you arrive at the door of your suite, just call the number and hold the phone up to the door lock. As the garbled noise plays from your phone’s speaker, the lock will “hear” it and open on command.
  • Soon you’ll be able to use your own cell phone as your room key at a number of top hotels
  • OpenWays
  • audio key system
  • One of the most advanced high-tech security technologies, facial recognition, is starting to make its way from the government sector to the hospitality industry
  • 3VR Security
  • From the moment you step into the lobby to the time you check out, high- tech hotels of the future will be tracking your moves, identifying you to hotel staff and opening doors to luxurious amenities. This sophisticated tracking will help ensure your security and may even enhance the guest experience by personalizing your interactions with hotel staff in much the same way that Google and Facebook personalize your web browsing experience by showing you relevant content
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    As hotels make every attempt to come up with new and innovative techniques to conduct business, technology companies are looking for ways to being the first on scene with new technological tools. Many hotels now have instead of swiping ones card through the lock and waiting for the green light to enter, the guest can simply approach the door with a card in their hands and walk right into their rooms. This is possible through radio frequency identification (RFID). RFID are also being used to track customer loyalty to ones brand. RFID Technology also allows the hotel to maintain better security by knowing more clearly who's coming in and going throughout the hotel, since each RFID card be detected by multiple sensors in the lobby, elevators and rooms. There is even the possibility to access ones room by simply utilizing their cell phones and having the phone unlock the door. This is done by simply dialing a phone number and when prompted placing the cell phone next to the door lock. An audio key will play and the door will be unlocked. The audio is unique to each and every reservation.
ccpanther88

More hotels are going green, and it's not just to save water or money - Features | The Star Online - 0 views

  • The Intercontinental Los Angeles Century City Hotel is removing draping ivy plants from the balconies of all 361 rooms, replacing them with drought-tolerant succulents. The Courtyard by Marriott in Torrance tore out 81sq m of turf and flower beds, swapping them for native California grass to help cut water use by 15%.
  • With California in the worst drought in state history, some hotels have gone beyond
  • “It’s not a huge savings,” Steve Choe, general manager of the Intercontinental, said about dumping the ivy planters. “I think it’s about sending the right message.”
    • ccpanther88
       
      The ROI on the actual replacement of the plants may be minimal, but the value in the message (hopefully) has a trickle effect.
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  • Nearly 60% of travellers say they plan to make eco-friendly choices when booking hotels, with half saying they would pay extra to stay at an environmentally friendly hotel, according to a 2012 survey by the travel website TripAdvisor.
  • The percentage of companies with travel booking policies that either require or recommend that a hotel adopt “sustainability” measures has jumped to 19% in the US, up from 11% in 2011, according to a new study by the Global Business Travel Association
  • Bathrooms are the biggest drain, accounting for about 30% of hotel water use, followed by landscaping and laundry, each with 16%, and kitchens with 1%, according to the US Environmental Protection Agency. Typical water-saving measures can reduce operating costs at hotels by as much 11%, the EPA estimates.
  • The Bacara Resort & Spa in Santa Barbara drained its decorative fountains and planted succulents and agave plants in a large fountain near the entrance.
  • The Intercontinental Hotels Group plans next year to give all 4,700 of its hotels access to an online tool that lets managers track how much energy and water they are using. The group hopes to use the system to cut water use by 12% over the next three years in water-starved areas like California.
  • The Loews Santa Monica Beach Hotel plans to install a system to recycle about 70% of the water used for its laundry operation.
  • The project will cost about US$96,000 (RM326,400), after water and gas rebates, according to hotel officials. Hotel officials expect the investment will pay for itself in 17 months
  • The Montecito Water District in Santa Barbara declared a water emergency in February and adopted penalties to force residents and businesses to cut overall water use by 30%.
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    The "Going Green" trend has been a true blessing since it's marketability took birth several years ago. Many industries are taking advantage of this technological and ecological trend. There has never been a better time than now to turn our business ethics into the direction of a better world. Basic utility expenses at any hotel or business can sometimes make or break their existence. Technology today has given us the tools to give back to both our beautiful Earth and our bottom dollar. Luxury brands and all the like are implementing new green policies and technologies that will cut costs and even beautiful their environments. By the end of 2015 The Intercontinental Hotels Group plans on equipping over 4,000 of their hotels with a system that monitors and assists in energy use and conservation. They have a goal of reducing their overall water use by 12% in California in part due to the severe ongoing drought. The Loews in Santa Monica Beach is investing $96,000 in a laundry-water recycling system. It will recycle nearly 70% of water use and pay for itself in less than 2 years. Apart from it's ability to cut-costs and truly give back to the environment, "going green" is highly marketable. One of the Intercontinental's General Managers was quoted saying "It's not a huge savings. I think it's about sending the right message." I have personally seen many RFPs from large corporate companies that request green-initiatives from hotels. Improving sustainability is important to the customer and the establishment. Around 60% of travelers consider green initiatives when selecting a destination and activity. Of those 60%, over half said they would even pay more to stay at an establishment that respected and helped improve the environment. In a world where we are fortunate enough to live in excess should we choose to, it's a shame it took this long for a global movement to "go green". Sustainability alone has built such a giant indu
mandi6123

2014 POS Software Trends - 0 views

  • . When asked to ID the key business drivers pushing them to make a POS upgrade, the vast majority (69.6%) of restaurant operators named “adding a mobile POS” (Figure 1). Coming in a close second, 62.5% chose “enabling new payment options.” Rounding out their top three business drivers, almost half of restaurants surveyed (46.4%) named “delivering personalized guest promotions” as a major objective.
  • Hospitality Technology’s annual POS Software Trends Report polls restaurant operators about the major business drivers influencing point of sale technology, and asks them about the functionality they’ll be shopping for in their next POS upgrade (Figures 1 and 2). HT also asks the POS software vendor community to reveal their 2014 plans. This year’s results overwhelmingly indicate that restaurant operators and suppliers alike are focusing on mobile POS strategies, and are looking to add everything from mobile payment to tablet-based ordering to their repertoires
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    Timing and mobility to conduct business is the key. Mobile devices can make transactions fast and seamless. In the customers point of view, hospitality is all about experience and meeting expectations. Utilization of appropriate technology can create personal service and success.
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    By reading this article it is clear that customers want mobile POS systems. 69.6% of business drivers that influence the restaurant industry believe that mobile POS systems are needed. Mobile POS system are the hot new item in the restaurant industry. They allow the customers to take control of their experience and make it ask quickly or slow as they would like. We are living in a world of instant gratification and the technology in hospitality is no different. It sounds absurd that we can't wait on a human being to take our order or pay our check but it is true. The rate that people are working in today's time does not allow down time while dining so to add in some extra time we are using the assistance of technology. When asked about the top features in a POS system the highest was mobile phone integration at 45.8%. This comes as no surprise, we now do everything on our mobile devices. They are more than just phones or tablets anymore, they store and control our lives. We can pay bills, order items on the internet, make reservations, check the weather etc… all with a touch of a button so why shouldn't dining be any different. It will be very interesting to see what technology comes about in the next two years and if our way of dining out will be totally transformed.
mandi6123

79% of brands plan proximity marketing investment in next six months - 0 views

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    Subscribe to BizReport Receive our email newsletter with breaking news, in-depth reports & interviews: Marketing Beyond Marketing by Helen Leggatt Airspace's study in the U.K. among 100 marketing and brand decision makers in the hospitality, retail and leisure industries with at least 500 employees, conducted by Vanson Bourne, found that nearly all (99%) are considering investment in proximity marketing.
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    In this article they discuss how popular proximity marketing has become and how every company is now investing some of their marketing funding to it. 99% of marketing managers in the UK are investing in proximity marketing. This statistic speaks volumes at how important this has become. This form of marketing allows companies to reach customers like never before and customize every guest experience. It is also another tool for companies to gather data on their customer. The better we know our customers the better we can serve them. With new technology being created daily a company cannot overlook any new revenue generators.
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