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Panpan Xie

How IT Can Go Green | Top Stories | | Hospitality Magazine (HT) - 2 views

  • In the world of information technology (IT), the green movement is taking shape. There are numerous opportunities for IT professionals to take leadership roles in helping their organizations to adopt sustainable practices. Technology is a tool to provide solutions, but regrettably, technology can also be a source of the problem due to factors like energy consumption and the environmental impacts when disposing of obsolete or broken technology (i.e., e-waste). Therefore, we will need to look at situations and technology usage via multiple lenses to try to assess the net impact to determine if the outcomes are truly desirable and positive versus negative. This often requires asking tough questions and looking for possible unintended consequences before decisions are being made
  • Like any business initiative, green IT projects will require strong commitment from an organization’s top management and investment in time and resources at all levels.
  • In order for tourism to prosper, we cannot afford to let our environment erode.
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    Green information technology(IT), referred to as green computing, is a term used to describe the application of automated resources in an efficient manner. Green IT originates with system manufacturers producing environmentally friendly products and encouraging users to adopt eco-friendly practices such as reducing paper usage through minimal printing, operating more efficiently with power management,and exercising proper recycling habits.As global information technology environmental standards continue to expand, it is highly likely that guidelines governing product life span, power consumption and recyclable resources will be in the forefront.
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    This article shares how IT is going green in several areas including hospitality. It speaks to digital marketing, e-waste, and appealing to employees to aid in using technology responsibly. The use of energy saving techniques and energy star products.
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    As our natural resources are being depleted rapidly and technology is changing faster than ever resulting in mountains of "e-waste", I believe the IT industry should focus a vast amount of their efforts in the area of sustainability or going green. In the hospitality and tourism industry maintaining natural resources and cutting down on the consumption of water, energy and paper is an IT issues that we can all support. The focus of this article was about revealing opportunities where IT can go green. Sustainability is good for the environment, the viability of the hospitality industry, the guests, and the bottom line. According to the article, IT leadership needs to take "a leadership role in helping their organization to adopt sustainable practices". Some of the areas where IT can look at going green are as follows (information taken directly from the article): * Using IT responsibly and effectively to reduce energy, water and paper consumption * Deploying effective technology practices such as Energy Star compliance to power down computers automatically after periods of inactivity and server virtualization * Tackling e-waste and deploying recycling technologies to reduce environmental waste and impacts * Digital marketing practices * Marketing strategies to report and promote green practices A commitment of time, money, and resources will be required from all levels of leadership in order for green IT projects to work. Companies have to educate their employees and guests to create awareness, implement practices such as energy audits, device shut downs to force people to use media, and give rewards to get the buy in. Even though the payback of green initiatives may take a long time, the upside is that you are being environmentally conscious and doing the right thing.
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    I highlighted in blue the sections I was most interested in, I found the passage about reducing faxing and photocopying to be most interesting. There is no reason to be so reliant upon these when you can send attachments through your smart phone. Hotels and other properties can unplug these machines to save money on the electric bill. There are otherways to be paperless, for example.The article I spoke of was about how hotels can limit the need to priint itemized bills and reciepts, all charges can be posted right to the mobile app on the smart phone. The mobile app on the smart phone will even unlock and lock your room doors and allow enterance to the spa and fitness center. There won't be a need for plastic room keys anymore either.
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    In hospitality industry, IT technology brings many benefits to us, but it is also a source of pollution when disposing of broken technology. There are many advantages of green IT movement such as reducing energy, water, paper, environmental waste and impacts, etc. Although it has many benefits, green IT projects need support from company's top leaders in both time and resources. The ROI of green IT is a little bit longer than other types of projects, but it has upside potential and intangible benefits. Green IT practices are not contrary with making money, so hoteliers should take measures to lead the organization on its journey to green action.
nbakir

The Best Employee Management Software for Small Businesses - TechnologyAdvice - 0 views

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    This article outlines the main elements of HR. It presents HR as a functional task in a firm which focuses on employee matters and processes, thereby aggregating the lifecycle of each employee. This includes hiring, benefits, performance, communication, training, rewards and others (Scott, 2020). Based on this, the writer defines the essence of HR and also goes on to show that HR requires an appropriate software which meets the core duties and goals of HR as a functional business unit. On the basis of this, the author deduces the most important elements of an HRIS or HR software. This starts with the need for the software to be Workable. This means it has to track data and information and must be able to store, protect and disseminate information when and how it is needed. The main strength identified by 15Five include the ability to gather and compile data weekly, provide a system of feedback through surveys, generate quarterly reviews and track and analyze responses of employees. Other standards include the ability of the HR system to connect members of the team through various well-integrated communication tools like chats among others. Then in terms of training, there should be the right tools that can be used to learn and undertake activities. This has to be flexible and give employees the chance to gain new knowledge and also demonstrate their newly acquired knowledge. For bonus, there should be an information system that can be easily programmed to meet the needs of the industry. In the hospitality industry, there is the need to be dynamic and an appropriate HRIS should identify the needs at different times and make changes. In conclusion, the take home point of the article is that an HRIS must meet the core HR data collection and information generation needs. In the 21st Century, the system might need specialized functionalities covering training and developing, remuneration calculation and other functions. However, it seems there is the need for a strong i
rhoff019

Technology In The Front, Nothing In The Back? | By Kristin Carville - Hospitality Net - 0 views

  • In some cases, the reason is that hotels are unaware of the various technology available that can assist them in these areas. In other cases, it's because the attitude towards spending money and/or time on technology is still rather reserved.
  • Visualize supervisors finding out that a room is ready to be inspected the moment the housekeeper has finished cleaning it. Imagine being able to know exactly how long a housekeeper took to clean a room and whether the quality of work meets the hotel's standards. Perhaps, you want to be able to know exactly who is fulfilling a guest request when it comes in, and the status of progress? Or you want to find a guest's bags without having to visit all 5 rooms that are being used for storage? Or maybe you want to be able to track how your preventive maintenance is going.
  • The great news is that there are already technology solutions out there readily available to do these actions for hotels.
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  • However, these programs allow staff - from management to the room attendants - to know exactly what is happening in the hotel right at that exact moment, which is of vital importance.
  • One of the other great challenges that these programs can address is the collection of data, and the ability to produce factual reports on areas that have historically been based purely on anecdotal evidence. Whereas before, there would be rough estimates on how long each room would take to be cleaned, this information is now collected from the software and can be tabulated and reported however the hotel needs it. It also eliminates the need to go trawling back through overflowing filing cabinets to find out the frequency and cost of previous repairs - everything is now all collated together and much more easily accessible.
  • These days with the use of apps, barcodes, and QR codes, a simple luggage tag can be a valuable way to be able to record exactly where an item is and how it has moved around the hotel from storeroom to guest room
  • how hotels can deliver these experiences is changing, and hotels must move with the times and arm themselves with the tools of today to deliver this
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    Many hotels are stuck with old ways of doing things such as giving housekeepers lists of rooms to clean on paper. Many of the essential functions of hotels such as housekeeping, keeping track of guest requests, and preventative maintenance have different apps or software that can be used to keep track of all of that information. Hotels generally are not the first to implement new technology that is available. If hotels did implement technology that is currently available or in development, many jobs in the hotel can be completed faster by utilizing the technology.
jeanique13

Why Hotel Developers Are Turning To Event Professionals To Design Their Spaces From The Ground Up | By Lauren Grech - Hospitality Net - 0 views

  • event management experts are more qualified than anyone from the hospitality industry to work hand-in-hand with your design and architectural teams and build an event space that matches your event objectives, as well as your event brand identity.
  • gain, demonstrating the rapid growth and demand for standardization of the events industry as it applies to hospitality.
  • Just like the hotel hires quality assurance professionals for hospitality, hotels should begin budgeting for quality assurance professionals in the events sector to ensure their current spaces are up to code, or their future spaces will be built to acquire the maximum event-driven revenue.
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  • Hotel developers have recognized the need to create experiences within their hotel, resort or venue, meaning they are now redesigning the existing spaces within their restaurant, beachside, poolside or ballroom areas - specifically to cater towards events.
  • "As meeting and event planners, it is our responsibility to stay current with trends, whether it's colors, themes, décor elements, culinary creations or technology,"
  • An event management professional has a comprehensive view of all these event components, and more, necessary not only for proper event execution, but from the perspective of the client's needs.
  • As the orchestrater of all event vendors and the clients, event management professionals ensure transparent and consistent flow of information from hotel to vendor, vendor to vendor, vendor to client, client to guest, etc. Therefore, they understand the event from the holistic perspective of all the different parties involved, the pain points of each of the different elements from their perspective, and the solutions and preventative measures needed.
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    companies and people are wanting more evolved events design and decor and technology being apart of it. A dimly lit ballroom just isnt cutting it anymore. Event Managers are in high demand to work with hotels to create a space that can host all kinds of events in one venue.
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    As the need for event planning rising more and more over the years Hotel developers are assuring the need to hire event planners to help boost their sales and awareness for their property by redesigning and maintain their current areas. This allows many hotel owners to help create memories while leaving a great taste on the guest who requested the venue. he job of event planners are very critical because they go through every detail and trends to gather ideas for the clients. They have to keep in contact with property for any changes or layout to ensure it meets to clients needs.
rhoff019

Council Post: Cybersecurity As We Know It Is About To Change - 0 views

  • the global cybersecurity market is set to increase to $270 billion by 2026. This signals the priority boardrooms have placed on cyber risk management even as digital transformation takes place en masse.
  • COVID-19 has become the catalyst to trigger change in the ways we manage and operate technology.
  • Virtual desktops emulate a computer system so that IT can control access as such adding input/output devices as well as software and applications. This could become an important control point when remote workers are operating outside the safety of a corporate network.
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  • Telecommuting Is The Only Way Of Working For Many
  • With swift digitalization, security controls will shift to data sources, similar to the trend witnessed in IoT.
  • With millions of employees working from home, hackers’ focus has shifted from enterprise to remote working individuals. To handle the menace that exists in cyberspace, decentralized cybersecurity will rise where greater emphasis will be placed on data sources such as actual remote employees themselves.
  • User access controls have largely revolved around single or two-factor authentication. These methods rely on “something you know (username)” and “something you have (password).”
  • This means identity protection will be a top priority, and the best defense should involve building authentication systems that focus on “who you are.” This would require advanced biometric solutions such as fingerprint/thumbprint/handprint, retina, iris, voice and other facial recognition technologies.
  • The current state of privacy regulations is designed around the enterprise network and building the proverbial wall to keep sensitive data out of prying eyes.
  • With the remote working concept taking center stage, re-evaluation of these policies is needed to address the new cyberthreats.
  • From a risk management perspective, global privacy policies will need to encapsulate standard operating procedures regarding BYOD, GDPR compliance and state privacy laws.
  • The shift to cloud services offers employees, customers, suppliers and everyone else across the ecosystem a seamless and frictionless way to access data and applications. Remote access by various users would compound security challenges and present many new potential attack vectors. In the post-pandemic world, IT resources could shift toward data, particularly keeping data secure across cloud platforms.
  • This will facilitate cybersecurity teams to apply varied access controls and demarcate data storage to minimize the risk of cyber intrusion and data breach.
  • Innovative technologies such as ML/AI and AR/VR will see greater adoption. As we have already witnessed, video conferencing applications will continue to rise as non-contact interactions surge.
  • Sectors such as retail, hospitality and manufacturing will layer their adoption of robotics with added AR/VR capabilities.
  • Cybersecurity teams that are saddled with an events-based approach will be overly burdened with triages when a cyber breach occurs. By embracing an intelligence-driven approach, businesses can digitalize confidently with external threat intelligence as the guiding beacon.
  • Social engineering techniques to trick untrained and unsuspecting employees, third parties and contractors into releasing confidential information or letting an intruder into a corporate network will also intensify accordingly.
  • Cybersecurity awareness training for people across the entire supply chain and ecosystem will prevail.
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    By 2026, the investment in cybersecurity will increase to $270 billion globally. After the COVID-19 pandemic companies will need to reevaluate their cybersecurity systems to adapt to telecommuting as many companies will have some of their employees working from home. Biometric security such as a fingerprint or iris scan will become more common as the typical password will no longer be as secure as it once was.
khadija2050

Sabre goes all-in with Google Cloud for infrastructure and analytics | PhocusWire - 0 views

  • Google Cloud and Sabre have formed a 10-year partnership that will see the creation of a new marketplace for airline, hospitality and agency customers.
  • Google Cloud becoming its preferred cloud provider as well as a “broader strategic partner.”
  • strategy to “imagine, develop and deploy future capabilities that will advance the travel ecosystem.
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  • deliver more personalized experiences for travelers, saving time and providing greater convenience that will ultimately raise the standard for the travel industry overall.”
  • Sabre is not the only travel company to declare its data service ambitions in the past week, with Lufthansa also announcing a partnership with Google Cloud.
  • Detlef Kayser, a member of the executive board of Lufthansa Group, says: "This will enable us to identify possible flight irregularities even earlier and implement countermeasures at an early stage.”
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    the article highlights the benefits of a new partnership between sabre and google cloud to better enhance the services of sabre in the travel ecosystem.
mtedd003

Bringing on content and the network effect for GDS hotel platforms | PhocusWire - 1 views

  • It’s an understatement to say that the global distribution companies have evolved away from their traditional airline focus to bring accommodation into the mix.
  • reveals that the GDS “had lost share in lodging distribution” 
  • Sabre had developed the platform in response to demand for more content and functionality from both the supply and demand side.
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  • deal boosted its accommodation offering by 30%.
  • interesting theory of whether GDSs can create their own network effect.
  • “We have increased our beach, resort and leisure content which allows us to be a much more attractive content sourcing partner to retail agencies and other online channels so it has expanded our customer base enormously.”
  • GDSs are investing in their lodging content but with travel distribution it’s rarely a case of just integrating content.
  • Waters says Amadeus has five million representations of hotels on its system but over a million unique hotels.
  • normalizes the data so it is only displayed once and travel sellers can see the same room, hotel and date and then compare prices and see what margin or commission they might make from a booking.
  • the standardization is driven by artificial intelligence
  • Sabre, which cites a similar figure for properties available via its new lodging distribution technology, has also worked on normalizing the data
  • The GDSs continue to see opportunity and growth in their hospitality divisions
  • Waters says the ambition is to continue growth and “become the default hotel platform for B2B channels.”
  • biggest, professional metasearch with bookability platform in the industry.” AmadeusBooking.comSabre
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    GDSs continue to lose market share so they need to step up their game to pick it back up again. With airlines and hotels constantly trying to get bookings direct they are losing out. They need to try and get their networks in sync. Companies like Sabre are trying to improve their platform to make it more user friendly and better content. The GDSs are trying to get on board as many accommodations as possible to increase the customers choosing their networks to use to book. The more bookings they get the more attractive they look to providers.
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    Sabre Travel Network, a large GDS company is responding to loss in lodging distribution. Sabre is accomplishing this by competing with rival GDS platforms who have made deals with booking.com. The deals have afforded rival companies such as Amadeus 30% more in accommodation traffic. Amadeus increased their market visibility by expanding their customer base for those looking for beach, resort, and leisure content. Sabre is looking to stretch their lodging distribution by normalizing data with usability studies which is help agents make faster booking decisions. The belief is that the decision will eventually expand Sabre as the default GDS platform.
anonymous

Why Oracle Must Hate Oracle Hospitality - 1 views

  • Richard Valtr, Founder of Mews Systems, writes about why he feels that software giant Oracle’s hospitality division contradicts its technology competency, operational excellence and efficient customer support.  
  • Larry Ellison and his team must absolutely despise the relatively new Oracle Hospitality division of the company (formed after Oracle bought Micros back in 2014)!
  • Oracle famously despises all things Microsoft and Opera remains, to its bones, built around the notorious client-server architecture Bill Gates’ company used to champion.
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  • Second, the success of Oracle has always stemmed from Larry’s passion for finding great programmers to fix fundamental issues. Oracle Hospitality and its adherence to legacy rules suggests they are interested in none of the above.
  • Oracle has always done one thing amazingly well - maintain a ruthless focus on performance and speed at the expense of the more intangible parts. Once again, Oracle Hospitality goes against company principles: it offers functionality at the expense of speed and performance. To compound things further, and ironically for such a service-oriented industry, customer service is an afterthought at best. It doesn’t even offer performance for the processes that truly matter, such as customer check-in speeds, report creation or those painfully slow night audits. On all the key hospitality benchmarks we’ve been able to track (more on that in a post coming later), Oracle is nowhere near the top.
  • Fourth, he can barely disguise his hatred for system integrators and has always preferred an all-in-one solution to an ecosystem of connected apps and software.
  • With Oracle Hospitality lacking what the current market demands in so many different ways, the company has been forced to work closely with the old hospitality tech guards such as Sabre, TravelClick, Amadeus, Duetto and IDEAS, as well as newer entrants including Expedia’s AliceApp and TinkLabs.
  • The result is a product lacking proper interfaces to standard functionalities, let alone the conveyor belt of new must-have integrations (TripTease and HotelChamp to name a couple), which also suffer on account of Opera’s six month minimum integration lead time.
  • The problem with property management systems, and the hotel tech landscape in general, is that they are innately consultative. For example, there is no definitively correct way to check someone in or out, nor is there a set-in-stone rubric on how best to run a hotel. Why? I believe it’s because hotels are inherently human and complex machines. Unlike a POS, for example, a hotel’s PMS is a de facto processor and analyser of human behaviours rather than just pure robotic tech. The POS, on the other hand, simply serves as a general system of record with an external point of contact for transactional security.
  • So why did Oracle acquire Micros in the first place? I believe the real prize was the POS and not the PMS.
  • Unfortunately for Larry (but fortunately for us), PMS systems are a far cry from their core business. Unlike a POS, a PMS is not simply about the speed of execution. They involve developing deep knowledge around a number of processes connected to unique human behaviours and then managing those processes efficiently.
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    "Richard Valtr, Founder of Mews Systems, writes about why he feels that software giant Oracle's hospitality division contradicts its technology competency, operational excellence and efficient customer support." This article highlights some of the reasons why Oracle have found it difficult to integrate the Micros Fidelio business that they purchased. It is subjective in its view but addresses a common theme amongst major hotel companies which is that Oracle are struggling to meet their needs and that this could give new PMS/POS providers such as Mews, Shiji and Impala.
jasdhami95

OPERA Cloud Foundation - Cloud PMS for Economy/Limited Service Hotels - 0 views

  • Oracle Hospitality has debuted a simplified offering: OPERA Cloud Services Foundation.
  • ideal option for limited-service or economy hotels that need just essential property management functionality.
  • 30 functions covering key aspects of hotel operations, such as guest profiles and room management.
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  • also accommodates evolving business scenarios.
  • ou can add more sophisticated capabilities with ease.
  • take advantage of core OPERA Cloud functionality,
  • postpone purchasing additional capabilities
  • ull access to the Oracle Hospitality Integration Platform (OHIP),
  • hoteliers the opportunity to update, broaden and accelerate innovation initiatives.
  • Foundation can readily integrate with enterprise applications, point solutions, or new infrastructure devices, allowing your hotel to evolve and remain at the forefront of innovation.
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    My opinion on this article is that it would be beneficial for franchise hotels that are opening during this time to be able to go with a cloud based PMS system from Oracle because it allows owners to see what type of functions are going to be needed as the hotel generates more revenue. It would be interesting to see the difference in cost because Oracle usually has a $5,500 yearly fee for their PMS system that has been in place at thousands of hotel properties today and if franchise standards allow this cloud system, it could be a good idea to cut down on that cost initially and then upgrading as time goes on.
Andrea Ruiz

A Wait-and-See Approach to Technology Won't Work for Today's Retailers - 0 views

  • The tendency may be to implement nothing and adopt a wait-and-see approach to determine what shakes out as the single, best way to engage shoppers and increase sales before making a move, but that attitude is a direct path to stagnation or, worse, extinction.
  • Retailers need to move from a position of simply meeting customers’ needs to anticipating them.
  • This “try before you buy” technology is positioned to be a standard modus operandi for the online shopping industry, especially for home goods
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  • With geo-targeting technology, store beacons can track and send promotions to phones when customers are nearby,
  • Thirty-nine percent of customers want to pay via contactless payments or a mobile wallet
  • Speeding up the checkout process is critical to remaining competitive
  • The latest and greatest retail technology won’t get you anywhere without the right tools in place to manage everything
  • Make sure you're one step ahead of the consumer, instead of waiting until sales start declining before meeting their demands
  • staying up-to-date on the latest retail trends and implementing technology that will benefit your customers
Diya ZHAO

Five Innovative Technologies Hotels Use | Work in hotels, find hotel jobs and internships | I Work In Hotels - 1 views

  • Every year they come out with new innovative technologies to make your stay at hotels all around the world easier and more comfortable than they have even been before.
  • All these things are possible and more with this easy to use remote technology at the Montage. Room personalization is a great way for guests to make themselves feel comfortable while they are away from home. No longer are you stuck with standard room temperatures or television settings. You can use this technology to make your stay a true vacation. 
  • This eliminates the time needed to spend at the front desk waiting for front desk staff to help you or logging on to your personal computer while you are at the hotel giving you quicker easier concierge service
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  • Offering a new but desired technology the Ushuaia Beach Hotel in the capital of Ibiza has been able to help make your stay even more fun while sharing it with your friends.
  • You can now save yourself the time and trouble of checking into a hotel at the front desk. With the advanced technology the Clarion Hotel in Stockholm Sweden offers, you will be able to bypass the check-in process and head right to your room.
  • No more calling and requesting services at this high class hotel. The innovative technology at the Eccleston Square Hotel London allows you to order your services through your iPad. Using the touch screen you not only request your room to be serviced you can request what time your room be serviced. With a touch of your iPad screen you can easily make reservations at the spa.
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    Every year hotels come out with newer more advanced ways to make your stay more comfortable. In some hotels gone are the days of getting up and turning off the light or calling and trying to get services via the telephone. Remembering to put out the Do Not Disturb sign is now a thing of the past combined with remote systems and keyless entry already out and being used it makes one wonder what they could possible think of next.
akallison93

Biometrics, Digital Identity To Save Travel | PYMNTS.com - 0 views

  • “The World Travel & Tourism Council, a London-based trade group, recently issued new recommendations in its Global Guidelines for Safe & Seamless Traveller Journey report, underscoring requirements for the swift and coordinated implementation of biometrics and digital traveler identity services.”
  • outlined several key considerations for public and private sector entities striving to collaborate on biometric verification measures. It notes that governments must work together on solutions so that data collection and sharing can be based on official documentation. It also explains the importance of establishing an industrywide consensus on privacy standards, interoperability and functionality that would make any solutions easier and more secure for users.”
  • American Airlines recently adopted a biometric health wallet app designed that allows passengers to track and verify their COVID-19 test results and documents. The solution, VeriFLY, allows consumers to leverage facial biometrics and ensure that their data matches countries’ requirements, with the app displaying a pass or fail message on their devices once the information has been processed.”
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  • That goes together with concepts like digital “immunity passports” that ride along with travelers carrying vaccination data and other encrypted personal health information.
  • but some hotel chains and management firms have looked to digital ID solutions to address consumers’ safety concerns.
  • MGM Resorts debuted a contactless check-in process that allows customers to use its mobile app to verify themselves, pay for their rooms and even receive digital keys.”
  • Biometrics are playing a huge role in new identity needs, and that function is widening.
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    Informative article on the role of Biometrics in the travel industry during Covid-19.The article explains the concept of immunity passports and what you have to do now, and what you will have to do in the future, regarding air travel. The article also briefly explains how biometrics are affecting and changing the hotel industry.
akallison93

Cleaning robots are powering an automation revolution in hospitality - The Washington Post - 0 views

  • While Vi-YO-Let, the product of a partnership with Denmark-based UVD Robots, might play cute tunes and light up as she moves, she has a serious job: disinfecting the air and surfaces around her. And she does so remarkably well: Her array of UV lights, which look like a bundle of lightsabers, kill more than 99 percent of viruses and bacteria, including the coronavirus.
  • More and more guests are requesting the robo-cleaning package
  • But as the pandemic rages into its second year, major brands are increasingly turning to the world of high-tech disinfection to strengthen their cleaning protocols
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  • It’s a trend that’s slowly transforming housekeeping — and accelerating the pace of automation in hospitality.
  • Until recently, only health-care workers would frequently interact with disinfecting bots, which cost upward of $125,000 each. It’s a steep investment, but if it boosts travelers’ confidence, it’s worth it,
  • The appeal to the hospitality sector of virus-slaying UV light is obvious. Hospitals have found Xenex’s patented machines kill “22 times more pathogens” when compared with a room cleaned to CDC standards alone, Miller said.
  • certain hospitality jobs, those where face-to-face customer service is a key part of the experience, were less vulnerable.
  • Today, travelers might stumble on UV bots anywhere from five-star hotels and convention centers to train stations and cruise ships.
  • Verified Market Research that projects the market for UV disinfecting bots will grow to more than $5.5 billion by 2027.
  • Some robot makers refer to these kinds of bots as “cobots,” a portmanteau of “collaboration” and “robots,” because they’re intended to work alongside people rather than replace them.
  • a report that predicted more than 60 percent of jobs in hospitality-dominated cities like Las Vegas could be automatable by 2035
  • Take the Beverly Hilton in Beverly Hills, Calif. The iconic hotel, famous for hosting the annual Golden Globe Awards ceremony, boasts in one promotional video that its Xenex robot staff “zaps every inch before your arrival,” leaving you a “pathogen-free sanctuary” where you’ll “rest assured you’re sleeping in the safest room possible.”
  • the pandemic is likely to accelerate the automation of jobs in sectors like hospitality.
  • “If they can develop driverless cars, if they can develop the whole variety of different things I saw there, certainly the jobs in our industry are going to change.”
  • Unite Here negotiates “extensive technology language” into its labor contracts. This helps ensure that workers can retrain for new skills, transition to other roles or at least receive severance pay if their jobs are automated out of existence.
  • Even as new technologies create new roles, some types of jobs may go away for good.
  • For now, even a state-of-the-art robot sometimes requires the delicate human touch.
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    This article explains how robotics in hospitality is becoming far more common because of Covid-19. They go into detail about how, right now, all robotics require the assistance of humans. But they also go into how that can change in the next few years. The better technology gets, the less need there is for human support.
akallison93

How social media marketing is helping in hospitality recovery, Hospitality News, ET HospitalityWorld - 0 views

  • Instagram started as a photo posting site and would have never imagined the impact it would have on driving travel inspiration and building a relationship between the guest and hotels.
  • BCV, one of the leaders in helping hotels leverage social media, started on this journey ten years ago to help hotels realize the value of social media and the role it can play in driving engagement and, eventually, revenue.
  • Before we entered 2020, in Asia, 55% of millennials were basing their booking decisions on social media
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  • In 2019, 63% of social media marketers confirmed that social listening would be crucial in 2020 to continue to engage the traveler
  • over 40% of social media users are now asking questions on Property and Destination Opening instead of asking for cancellations, showing a highly engaged potential guest.
  • organizations that respond well to a crisis and continue communications see a 20% increase in brand value as opposed to those companies that respond poorly see a 30% decrease
  • she owes the success of the campaign on turning the focus from the brand to the guest and their needs during the quarantine.
  • BCV’s RoI focussed strategy that micro-targeted source markets and personas created tailored content for Cinnamon hotels to deliver more than 200 room nights worth of revenue and an RoI that exceeded 200.
  • mitigating negative reviews is critical for driving demand in the future.
  • encouraging guests to share photos and awarding a two-week stay voucher and promoting the health standards and safety measures taken by the brand.
  • Building trust is critical for a brand, however sustained engagement to drive bookings and revenue from social media is the key success metric for most marketing leaders.
  • Brands need to understand who their target audience is, what they care about, and how they manage their time to capture their attention.
  • Instagram now has a shopping feature, which allows users to check out new products from brands in a few swipes. This shows that visual content is more crucial than ever—you can literally put a price tag on your photos on Instagram now.
  • Every Digital Platform has its own metrics and today, Digital Marketers can track close to 50 metrics to show success such as followers, traffic, share of voice and many more however as hospitality marketers emerge from this pandemic
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    An excellent article that discusses how companies have changed their social media approach during Covid. Instead of selling the destination or the experience itself, hotels are trying to sell the concept of safety and security. Also, the article goes into detail about flexible date plans and more, all being advertised through their social media accounts. Overall, social media is still as important as ever, but the way companies approach it has changed drastically.
guanhuahao

Top Cybersecurity Tools for Business - 0 views

  • All cyber threats are not equal. Some may hold your data for ransom, while others may destroy your information for good.
  • Digital tech analysis firm Juniper Research predict that the cost of data breaches will rise from $3 trillion annually to over $5 trillion in 2024.
  • organizations should look to Next Generation Anti-Virus solutions (NGAV) to protect their assets. NGAV takes traditional AV and then adds advanced analytics, behavioral analysis powered in real-time by large scale cloud back-ends to thwart known and unknown attacks. Leading NGAV solutions include Sentinel One, Carbon Black, and CrowdStrike.
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  • The National Institute of Standards and Technology (NIST) offers cybersecurity guidelines for best practices to manage cyber risk. These include identify, protect, detect, respond and recover. Another resource is the NCSA’s national program, CyberSecure My Business.
  • Firewall Often referred to as a company's "first line of defense," a firewall is a security control that filters and screens network traffic entering and exiting your corporate network.
  • People can rely on the password manager to create and store dozens of passwords in an encrypted database without having to remember them.
  • Password managers are quite helpful, and some are even free.
  • store the first part of sensitive site passwords
  • but keep the last few digits memorized and fill them manually.
  • This way, if there is ever a compromise of the password database, hackers don't have those full passwords.
  • You should also consider implementing multi-factor authentication (MFA). MFA authentication uses more than one thing or "factor" to log you in
  • , biometrics is part of this last category
  • SPAM & Malware filters screen email for unwanted and dangerous elements, blocking them before they ever reach your users.
  • In the world of cybersecurity, there's a phrase, "humans are the weakest link." An employee who accidentally clicks on the wrong link or email attachment can put in motion a chain of events that results in a cyber breach. Security awareness training is an anti-phishing tactic all organizations should employ.
  • RDP access must be protected by a VPN connection.
  • reduce the risk of getting hacked is to ensure your systems and software are updated regularly, or "patched.
  • patching shouldn't end with the operating system. Your patch program should also look to patch all other applications running on your systems
  • regardless of the security tools implemented to prevent a data breach, you should plan for a compromise occurring.  
  • That's where 24/7/365 network and endpoint monitoring comes in
  •  
    Cyber attacks open more and more often and varied since cybercriminals are becoming more cunning and their methods more challenging to detect. This article introduces some types of strategies implemented to protect companies' businesses from cyber threats and cybercriminals. Including using Anti-virus software, firewalls, password managers (very useful while some even free), VPN, patch management program which not only for operating program but also for other applications running on your system, consider the email SPAM/Malware filters and security awareness training for the employee since "humans are the weakest link." An employee who accidentally clicks on the wrong link can put in motion a chain of events that results in a cyber breach. Finally, plan a 24/7/365 network and endpoint monitoring.
irinadolgopolova

How to Prevent Malware Attacks and Promote Cybersecurity at Your Hotel - 0 views

  • Each time a hotel’s guest records get breached, the property is burdened with financial strain and faces broken trust with guests. As a hotelier, you don’t need to be an expert in cybersecurity, but you absolutely need to understand the basics to protect your business and your guests.
  • hotels process lots of transactions and store tons of guest data. A hacker can simultaneously target a property’s point-of-sale and property management system to capture payment card information as well as personal data, like passport numbers and email addresses.
  • Research from Symantec, a cybersecurity firm, found that more than 65% of hotels are routinely leaking booking reference codes through third-party sites. Why is this important? Because the information shared through these codes would allow a bad actor to login to a reservation, view personal details, and even cancel a booking altogether. When this happens, your guest information is vulnerable and you risk destroying the guest relationship.
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  • Compliance with the Payment Card Industry Data Security Standard (PCI-DSS) not only helps to ensure that data security software, hardware, and practices are safer, but also helps to protect against fines and penalties when a breach occurs,
  • The right technology is only half the equation; over the years, security experts have also identified employees as part of the problem. Hotels must train their staff to handle personal information security, comply with privacy policies, and change user access credentials regularly.
  • Even with a great PMS/POS system and the right training, it’s important to perform routine penetration testing and risk assessments. There’s no straightforward answer as to how often you should pen test your network, but experts warn once a year probably isn’t frequently enough
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    The article is about the reasons why the hotels are attractive for hackers, the author also explains the key concepts in the cyber security. Then, the biggest cyber attacks in hotel industry are described in the article. At the end, the author tells us how hoteliers can improve the security measures.
irinadolgopolova

5 Signs Your Hotel Should Invest in Technology - Hospitality Tech News - 1 views

  • With digital transformation gaining ground, more and more hoteliers are now adopting the new state-of-the-art technologies. As a result, they’re able to enjoy smoother processes that make their lives easier and provide improved guest experiences that make their guests happy.
  • Independent lodging properties now spend most of their marketing budget on online activities, where they perceive greater return on investment.
  • online travel review sites and metasearch are the most effective techniques to gain visibility, with almost 62% of respondents ranking them as very or most effective. Search engine marketing, social media integration, and email marketing are a few more examples of digital services that entice today’s guests.
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  • metasearch and mobile as effective distribution channels, driving significant proportions of bookings directly to properties in a cost-effective manner.” Other than metasearch and mobile sites, make sure you have a well-designed website and an efficient booking engine to ensure more direct bookings.
  • winning hospitality brands are providing personalized experiences to guests throughout their customer journey, well before and well after a hotel booking with the help of hotel technologies.
  • In order to maintain a property’s positive online reputation, you need to first measure its online reputation. A hotel’s online ratings don’t only help predict future bookings, they also offer valuable insight into how efficient the property’s operational and guest experience standards are. Thus, investing in an online reputation management tool is crucial for every hospitality business.
  •  
    In this article, the authors pointed out the problems that can be solved by implementing modern technologies into the hotel's processes. The author stated all kinds of the techs that are important to the hoteliers today, from the PMS to the rating index tool, that helps hotels to assess their online reputation, as far as the amount of bookings depend on the online reputation.
anonymous

Ditching direct: It may be time to reconsider your GDS and OTA connections | PhocusWire - 1 views

  • Interactive television, the internet and the rise of online travel, suppliers push for direct business, direct connects, alternate accommodations, among other have all driven the market to predict the demise of the GDS.
  • can your direct connect handle the requirements of personalization?
  • he GDS deliver some of the most valuable customers for hotels; business travelers, who tend to spend more on premise and pay a higher average daily rate (ADR) than their leisure counterparts.
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  • As it turns, out the cost and effort of maintaining a direct connect to the GDS may have been more than hotels had bargained for.
  • Look-to-book ratios are skyrocketing
  • Travelers are said to visit 38 websites before making a choice, but a traveler coming to your brand.com likely know what they want and often make the booking right there because of brand loyalty or previous rate comparisons on 3rd party websites.
  • look-to-book ratios can exceed 25,000:1 on these indirect channels.
  • First, creating the infrastructure that can handle this traffic is not easy or cheap. Second, unless you have advanced cache functionality, all that traffic hit your CRS which can fail to meet the demand at peak traffic times.
  • Lost bookings and another hidden cost of your direct connect.
  • In 2017, GDS hotel reservations exceeded 68 million, a two million increase over the previous year,
  • the industry is still managing around amenity fields with character limitations where there’s just no room to fully describe that amenity, e.g., “GYM” vs. “Spacious recreation facility with state-of-the-art work out equipment.”
  • limitations mean that you need to be able to normalize and standardize the field values in order to successfully distribute.
  • it’s a labor-intensive and never-ending task without powerful and specialized software at your disposal.
  • never-ending task of monitoring and making sure your content is used as you intended it and is consistent across both GDS and other channels.
  • without consistency and the right change management processes, your personalization is likely to fail.
  • If you’re going to maintain a direct connect, knowing how it performs is critical to its success.
  • It is simply that, as always, the world evolves. With this evolution, we are seeing a renewed interest in technology provider approaches, as opposed to DIY. 
  • there are many drivers behind this:  the realization of the costs and complexity of connectivity, the growth in shopping volumes, the requirements of personalization and the data necessary to manage that, and the desire of hotels to focus on what they do best.
  • Interactive television, the internet and the rise of online travel, suppliers push for direct business, direct connects, alternate accommodations, among other have all driven the market to predict the demise of the GDS.Yet, the GDS remains, and bookings are growing.
  •  
    GDS systems have been helping customers book hotel rooms, flights, and vacation packages for nearly two decades. This increases the convenience factor for the customer. Companies may be paying more to maintain a direct connection and may want to start reconsidering utilizing a GDS system. GDS systems do have limiting qualities such as character limitations within text fields, which can lead to unforeseen issues for companies looking to personalize filed values. Even though this issue may provide limitations for companies, the cost of maintaining connectivity, increased shopping volumes, and personalization issues are driving companies to ditch direct.
bdegirolmo

Why Your Hotel Can't Afford Not to Embrace Mobile Technology - Jonas Chorum - 0 views

  • As technology continues to advance on daily basis, it is imperative that hotels remain on the forefront of this evolution to meet the ever-changing needs of both their guests and staff members.
  • For hotels to remain competitive and continually attain positive guest ratings, the urgency to implement a mobile-friendly, cloud-based property management software solution has never been greater.
  • One of the main reasons often comes down to cost and justifying an investment in new technology.
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  • This generally leads to a ‘wait and see’ approach, which can often have major consequences that ends up resulting in a hotel quickly falling behind the industry standard.
  • as trends shift towards mobility, both from a guest and employee perspective, hotels may fall out of favor with guests who are looking for a more modern experience and may also have a hard time attracting new staff members.
  •  
    This article discusses how it is imperative that the hospitality industry avoids the "wait and see" approach to stay relevant. It is believed that guests are now looking for that more modern experience when staying at hotels and endure the thought of having access to anything and everything necessary at the tip of their fingers - house keepings, check-in, check-out, etc. It is said that if the hospitality industry does not keep up with the evolving technology is it set for a negative impact on business.
hvonhollen

Hotel Internet Services Supports Enhanced Guest Safety Initiatives by Providing Hoteliers With Insight on Latest in Contactless Technology Best Practices - Hotel-Online - 0 views

  • , HIS has long possessed unrivaled experience in providing guests with the ability to interact with a hotel’s amenities
  • make requests for services without having to come into direct contact with hotel staff
  • Provide guests with the ability to make in-room dining requests or find out menu options. Offer details on concierge recommendations. Instantly furnish details on opening and closing hours for onsite amenities such as restaurants, fitness centers and laundry services. Serve as a hotel-to-guest messaging system to provide both instant and remote communication between guests and staff or departments. Allow guests to check-out without having to visit the front desk and risk potential exposure to germs by coming into close contact with staff and other guests.
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  • providing full voice-activated and hands-free control over a range of in-room devices such as thermostats, lights, televisions, drapes, televisions, etc.
  • content casting abilities via its BeyondTV and BeyondTV GuestCast solutions, HIS will further assist hotels in meeting new cleanliness standards by providing each customer with sanitized television remote control coverings.
  •  
    This article talks about BeyondTV platform virtual in room guest services solution can reduce surface contact risks and ensure social distancing is being practiced. This system has voice activated abilities "providing full voice-activated and hands-free control over a range of in-room devices such as thermostats, lights, televisions, drapes, televisions, etc."
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