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yuqiongliang

Expedia rolls out MICE tech tool to the US | PhocusWire - 0 views

www.phocuswire.com/Expedia-MICE-meeting-solution

mice software hotel business

shared by yuqiongliang on 15 Jan 20 - No Cached
  • In an effort to streamline the booking process for hotels and meeting planners, Expedia is rolling out its automated MICE online booking engine in the United States.
  • Through the booking engine, meeting and event planners can search, price, configure and book spaces online, as well as manage other meeting elements such as AV equipment, catering and even group lodging.
  • with both the white label approach as well as a marketplace proposition.
  • ...2 more annotations...
  • first focused on primarily English-speaking areas
  • What we've found is that, while these English-speaking countries are different in how they price out their offerings - such as their inclusion of taxes - they're similar in how they address their audience,
  • yuqiongliang on 15 Jan 20
     
    This article is about a new tool that uses white label and market positioning for meeting planners looking for the right hotel organizer. Greatly simplified and shortened the consumption of small and medium activities in the planning.
cwilliamsiona

Technology and trends in hotel energy management - Insights - 0 views

insights.ehotelier.com/...nds-in-hotel-energy-management

technology trends hotel energy

shared by cwilliamsiona on 18 Jan 20 - No Cached
  • no one knows what the industry’s problems will be in five or ten years, it’s crucial to invest in a scalable system that upgrades itself to address the problems of the future.
  • Traditionally, it has been up to the guest to shut off their lights and turn their AC to the optimal temperature. With effective, modern technology, hotels – and guests – can supervise and implement eco-friendly efforts with little more than the tap of a tablet – incredibly easy for staff, perfectly unnoticeable for guests.
  • With the advent of the “Internet of Things” (IoT), hotels can leverage technology that tracks temperature, room occupancy and more from any web based device and adjust as needed in real time. This translates into a huge win for properties. Due to IoT, energy controls, like thermostats and sensors that have typically been commoditized are now interconnected with other systems and provide valuable data back to the hotelier.
cwilliamsiona

BMS Helps Hoteliers to Adopt Green Cleaning Practices | Hotel Business - 0 views

www.hotelbusiness.com/adopt-green-cleaning-practices

cleaning practices hotel sustainability green solution

shared by cwilliamsiona on 18 Jan 20 - No Cached
  • hoteliers are looking at cleaning methods that are good for their workers and good for the environment.
  • The BMS mission is to provide a clean, sustainable and healthy environment for hotel guests, hotel staff and our staff that provides the service,
  • The added benefit is that they are also safer for the environment.”
  • ...3 more annotations...
  • Selecting products with minimal or eco-friendly packaging can have a big environmental impact.
  • Practicing green cleaning as a part of your overall sustainability efforts has a positive impact on guest perception, which can lead to higher occupancy and revenue.
  • good for the planet, good for the balance sheet
  • cwilliamsiona on 18 Jan 20
     
    This article discusses the importance of hoteliers using green cleaning products. The added benefit to using green cleaning products is safe for the environment. If hotel practice green cleaning, it may lead to higher occupancy and revenue. If consumers are eco-friendly, they want their hotel to be as well. Overall, our society is becoming more aware of products that are impacting our environment and it is vitally important that hotels listen and make change that for good for the people, good for the planet and good for the balance sheet.
brianamfernandez10

Cutting Through Environmental Issues: Technology as a double-edged sword - 0 views

www.brookings.edu/...nology-as-a-double-edged-sword

environmental technology issues

shared by brianamfernandez10 on 20 Jan 20 - No Cached
  • Between 1870 and 1910, per capita income in the United States rose almost 40 percent, and the value of manufacturing output increased sevenfold.
  • It took nearly three generations before the first concerted efforts were made to bring pollution under control, but once begun, progress has been real. The air quality index for the United States now shows a 42 percent improvement since 1980.
  • Technology, in other words, is a double-edged sword-one capable both of doing and undoing damage to environmental quality.
  • ...11 more annotations...
  • All the world’s economies continue to face big challenges in using energy-the lifeblood of the industrial age-while maintaining environmental quality.
  • Reductions in both by 70-80 percent since 1977 would not have been possible without substantial innovations in, most notably, electronics.
  • In the United States, the energy sector accounts for more than 85 percent of total greenhouse gas emissions, with energy-related carbon dioxide alone responsible for about 80 percent.
  • Local generation by smaller plants can not only reduce transmission losses, but also improve air quality since they can be fueled by hydrogen and natural gas-much cleaner than coal on a per kilowatt hour basis
  • Industrial and vehicular emissions, particularly of nitrogen oxides, are also detrimental to water quality.
  • Technology and policy are now beginning to address runoff pollution, but it is hard to measure, much less control, because it stems from widely scattered, “nonpoint” sources.
  • the tools of geographic information systems (GIS) using remotely sensed data have offered new ways to identify and observe these sources
  • The technologies raise some privacy concerns, for instance, that could lead polluters to cloak or hide their polluting activities, further inhibiting pollution monitoring and cleanup
  • Bioremediation treats about 5-10 percent of all toxic chemicals and other hazardous waste; has successfully treated oil, gasoline, toluene, naphthalene, pentachlorophenol (a fungicide and wood preservative), and agricultural waste; and is being used at more than 30 munitions test areas across the United States.
  • These benefits must be balanced against what some critics view as potentially large drawbacks. One concern is that bioremediation may largely immobilize rather than fully remediate contamination. Another is that instead of reverting to its original state, the site will be transformed in some unexpected way. A third concern is that the potential risks of adding genetically altered organisms to the environment, or even redistributing naturally occurring ones, may not be fully understood. The Information Revolution
  • The Information Revolution
  • brianamfernandez10 on 20 Jan 20
     
    This article goes into depth explaining how technology affects the world that surrounds us. Although technology brings so many good things to our lives, and allows the world to constantly evolve, there are of course harmful things that come along with it. It can affect air quality, the quality of water, land, etc. Over all affecting the quality of life for those affected by this issue. As we evolve with technology, it becomes more of a issue to maintain and to properly dispose of systems no longer being used. This article describes different advancements that are being made in to help resolve this issue.
agrie013

Cloud Storage Security: How Secure is Your Data in The Cloud? - 0 views

phoenixnap.com/...cloud-storage-security

shared by agrie013 on 17 Jan 20 - No Cached
  • Hybrid Cloud: Many companies choose to keep high-volume files on the public cloud and sensitive data on a private cloud. This hybrid approach strikes a balance between affordability and customization.
  • Intrusion Detection: Online secure storage can serve many users at the same time. Successful cloud security systems rely on identifying when someone tries to break into the system. Multiple levels of detection ensure cloud vendors can even stop intruders who break past the network’s initial defenses.
  • Internal Firewalls: Not all accounts should have complete access to data stored in the cloud. Limiting secure cloud access through internal firewalls boosts security. This ensures that even a compromised account cannot gain full access.
  • ...5 more annotations...
  • Encryption: Encryption keeps data safe from unauthorized users. If an attacker steals an encrypted file, access is denied without finding a secret key. The data is worthless to anyone who does not have the key.
  • Authentication: Weak passwords are the most common enterprise security vulnerability. Many employees write their passwords down on paper. This defeats the purpose. Multi-factor authentication can solve this problem.
  • Breach Drills: Simulating data breaches can help employees identify and prevent phishing attacks. Users can also improve response times when real breaches occur. This establishes protocols for handling suspicious activity and gives feedback to users.Measurement: The results of data breach drills must inform future performance. Practice only makes perfect if analysts measure the results and find ways to improve upon them. Quantify the results of simulation drills and employee training to maximize the security of cloud storage.
  • Is the Cloud Secure and Private?Professional cloud storage comes with state-of-the-art security. Users must follow the vendor’s security guidelines. Negligent use can compromise even the best protection.
  • Redundancy makes cloud storage security platforms failure-proof. On-site data storage is far riskier. Large cloud vendors use economies of scale to guarantee user data is intact. These vendors measure hard drive failure and compensate for them through redundancy.Even without redundant files, only a small percentage of cloud vendor hard drives fail. These companies rely on storage for their entire income. These vendors take every precaution to ensure users’ data remains safe.
  • agrie013 on 17 Jan 20
     
    This article goes into how secure is data that is stored in the cloud. There are three different types of cloud storage. one is public, two is private and three is hybrid. The article states that most companies go with hybrid because of its versatility. cloud storage does have built in security that includes intrusion detection, internal firewalls and file encryption. the article does list that there is security risk that come with cloud storage. week passwords are one of the main concerns when it comes to cloud security. Cloud companies do what's called breach drills to see if there are any weakness in the security and if there are how do they handle the situation if the system is compromised. this article does list the pros and cons of cloud services but in the end, it shows that the writer for this article is biased towards the use of cloud services.
  • allisonweets on 20 Jan 20
     
    Breach drills sound like a great idea! It would be helpful in continually maximizing security efforts and determining weak points in the system, especially with technology advances and computer viruses becoming stronger.
kcamp110

10 Reasons Why Networking Is Essential For Your Career - 0 views

www.forbes.com/...-be-at-the-core-of-your-career

shared by kcamp110 on 22 Jan 20 - No Cached
    • kcamp110
      kcamp110 on 22 Jan 20
       
      " no man is an island"
  • Avenue for newer opportunities When people start noticing you, it opens the door for newer opportunities. Business and career-minded individuals who have networked over time have been able to expand with minimal effort because of the avenue of newer opportunities opened to them through networking. Opportunities like meeting the right clients or even meeting people that are superior to your career path could be a stepping stone that could change your life for the better
    • kcamp110
      kcamp110 on 22 Jan 20
       
      10 Reasons Why Networking Is Essential For Your Career
khadija2050

Pros And Cons Of Integrated Event Management Technology | by Ragini Goenka | Medium - 0 views

medium.com/...gement-technology-a2b522f576c5

pros cons event management technology medium

shared by khadija2050 on 09 Nov 20 - No Cached
  • Event management technology is changing the way events are planned today.
  • Event management software automates most of the manual processes associated event planning and streamlines all the planning task
  • Event management platform can help overcome these issues by being a one-stop solution that gives a clear picture of the past, current and future events
  • ...11 more annotations...
  • Event management platform can help you plan, promote, engage and measure your events. From budgeting, finding venues, creating events online, engaging attendees to reporting, collecting feedback and measuring the return on investment of your events
  • Event management platform is certainly a modern supermarket for all event planners.
  • It’s a testing proposition when key stakeholders are involved and no one teaches this diplomacy skill before throwing you in front of the wolves
  • Find venues or check attendees in with the power of an event management platform and save cost and time spent on haggling with vendors.
  • An integrated event management platform organizes processes by allowing seamless flow of data between different CRM systems. This reduces effort of manually updating different spreadsheets and optimizes departments working on the event
  • Integration also reduces the risk of typos and other errors that may creep in while transferring crucial data manually between different systems
  • Other benefits amongst the endless list include smart social media and email marketing and online registration and payment processes. With so many event management solutions available in the market, it is definitely worth to have a closer look at the myriad options. But before you start laying your hands on an integrated event management platform, you should also be aware of some of the challenges of event management platform
  • an event planner in a non-profit would require a platform that can help them reach their development goals and retain donors, while a planner in any corporation would focus on planning and reporting internal and external events
  • A disparate point solution on the other hand, may provide you the flexibility but may not provide you other benefits of a platform and may not integrate with your CRMs.
  • event planners and marketers wear different hats all the time and a proper platform can not only help them streamline and automate most of their manual planning tasks, it can also make them more efficient and save a lot of time and cost
  • It may not be a “magic bullet” for any organization, but it can definitely provide a magical touch if used properly. With proper help, you and your team can achieve the next level of success and deliver memorable events with a higher return on investments.
  • khadija2050 on 09 Nov 20
     
    the article highlights the benefits and disadvantages of using an online event management program and how it can affect your event
jessielee214

The Truth About Cloud POS vs. Traditional POS | PointOfSale.com : - 0 views

pointofsale.com/t-cloud-pos-vs-traditional-pos

shared by jessielee214 on 17 Sep 20 - No Cached
  • The Truth About Cloud POS vs. Traditional POS
  • Point of Sale (POS) technology has made significant strides in the last decade
  • However, there still seems to be confusion as to what cloud POS does or does not mean.
  • ...10 more annotations...
  • The Real Difference Between Cloud POS and Traditional POS
  • all of the data is stored on a local server at the business. That means the business owner or manager must be present at the physical location to view reports, make changes to the menu, or any other task involving the point of sale software.
  • DatabaseDatabase selections were limited. You had Visual Basic, C++, or Delphi to develop in. POS software companies had to pick a database structure and wrap their entire product around it.
  • Programming LanguageThe software company’s developers had to pick a programming language and standardize it across the entire application.
  • Operating SystemAn Operating System (OS) had to be chosen to execute the tasks and commands of the software. At the time, Windows was the only OS with meaningful market share and the reason why many legacy systems were built using Windows.
  • Cloud POS solutions have had a very different evolution. Most started as tech companies with zero customers, no legacy source code or database, and little knowledge of the industry they were trying to serve. That lack of knowledge regarding the mission-critical nature of a POS system is a big reason why some of the young cloud POS offerings haven’t gained traction in much more than a juice bar or niche boutique. Not to mention, their customer support often leaves a lot to be desired.
  • When it comes to cloud POS architecture, POS data is stored on a hosted server in a remote location (“the cloud”) and accessed via an internet connection.
  • Everything is web-based and app-driven these days, so using a web browser to run your back office from anywhere certainly makes more sense than physically going to the store and sitting down in front of the computer. Cloud POS systems also eliminated the in-store server configuration leveraged by legacy software and replaced it with a cheaper, easy-to-manage server in an offsite datacenter.
  • The Hybrid Approach With Future POS
  • Future POS has put their efforts into transitioning their database and creating a web-based (cloud) back office, so business owners and managers have the best of both worlds. The stability, reliability, and feature-rich software along with the real operational freedom that comes with cloud technology.
  • jessielee214 on 17 Sep 20
     
    This article talks about what is different between cloud POS and traditional POS. And what innovation about future POS is. The future POS is the system combine traditional and cloud POS, which decreases the risk of both negative sides.
Yunfan Wu

How Meetings Benefit From Today's Technology: Meetings & Conventions - 1 views

www.meetings-conventions.com/...enefit-From-Today-s-Technology

meetings technology Apps conventions

shared by Yunfan Wu on 07 Nov 13 - No Cached
  • Mobile Apps Mobile technology is one of the hottest areas of development in any industry. Mobile applications will continue to change the way we meet and travel, and their influence will continue to grow. Global smartphone wholesale revenues were expected to hit $97.3 billion in 2010, according to New York City-based ABI Research -- a year-over-year jump of nearly 57 percent. ABI expects revenues to climb to more than $175 billion by 2015. As a fast-growing majority of planners and attendees have smartphones in hand, the opportunities for mobile meetings management and mobile event engagement will skyrocket.
  • How they are being used. App development is occurring at breakneck speed, and potentially thousands could be of use to planners. MeetingApps.com is making efforts to list them all; as of press time, the site had catalogued nearly 1,000 different meeting apps, across 26 different categories, for the iOS alone. Also listed are a steadily growing number of meeting apps for the BlackBerry, and the site has plans to catalog Android apps as well.
  • Meetings management apps. These often are free and provide planners the ability to tap into web-based meeting platforms from their mobile devices while on-site or in transit. In many cases, the apps provide mobile access to a platform for which users already pay. In theory, a dedicated app might not be necessary for that, as long as planners have access to the Internet; but an app that provides a phone-friendly interface and optimizes the display for mobile-device viewing can make the difference between incredibly useful and utterly useless access while away from one's desk.
  • ...2 more annotations...
  • Meeting apps for attendees. Think of these as "electronic event programs plus." These event-specific apps may be downloaded by attendees, nearly always for free, and can include all of the speaker, scheduling, seminar, keynote and attendee information, along with exhibit floor maps, that might be found in a printed program. Additional features could include everything from social-media platform links to attendee messaging or local restaurant listings.
  • Toronto-based 5Touch Solutions, which makes the EventMobi app, has seen 70 percent of attendees download the app at some tech shows, according to president and founder Bob Vaez, and an average 40 to 60 percent download rate overall. Those numbers have grown quickly, says Vaez; as they continue to grow, so too will opportunities to generate revenue from the apps through sponsorships and advertising.
  • Yunfan Wu on 07 Nov 13
     
    There are kinds of meeting technologies in nowadays. This article mainly introduced how Mobile Apps affect this industry. It gave a description of two categories of mobile apps which are particularly relevant to meetings. They are meeting management apps and meeting apps for attendees. App use is gaining traction among attendees, particularly when event producers market it well.
anonymous

Must-Have Features of Accounting Software for Hospitality - 0 views

blog.trginternational.com/nting-software-for-hospitality

shared by anonymous on 27 Sep 20 - No Cached
  • Hospitality faces unique challenges and has specific requirements, making conventional accounting systems unfit for this industry.  
  • Accounting software for hospitality, specifically for hotels, needs to be powerful enough to handle the influx of data hotels generate on a daily basis, and then extract insights from these data to make strategic business decisions. 
  • 1. Dashboard and reporting  The reporting tool is essential in showcasing daily rates, occupancy levels, seasonal trends.
  • ...15 more annotations...
  • 2. Automated data integration and consolidation  Hotel chains that manage multiple business units require to see the bigger picture via one standardised, integrated report.
  • 3. Business planning  This feature allows managers to compare data through different variables (time, department, cost centre) and different scenarios, thus, enables them to plan for the future in details. 
  • 4. Collaboration tool 
  • An accounting software that allows simultaneous connection across the organisation can minimise the time and effort needed to send documents back and forth, ensure that only relevant personnel will be involved in the process, correct data/ documents are forwarded to the right managers for approval, and more importantly, guarantee reports are done on-time and complied to industry standards. 
  • 5. Reservations 
  • The accounting and reservations functions should be tightly integrated to ensure all inflow of data and money is captured whenever a booking is made, and deposits/payments are done. 
  • The customer's information stored in CRM feature and their spending recorded in the accounting software is also useful for future marketing campaigns. 
  • 7. Food cost control 
  • 8. Customer relationship management (CRM) 
  • 6. Labour scheduling  Integrating labour scheduling into accounting software allows managers to control costs and employee expenses better by ensuring minimum staffing, containing overtime hours, and scheduling the best performing staff during the busiest times/ seasons. 
  • Cloud accounting software not only offers all of the aforementioned features but also contains these four “impossible to ignore” benefits: 
  • Automation and accuracy:
  • Anywhere, anytime access:
  • Ease of use:
  • Speed and efficiency
  • anonymous on 27 Sep 20
     
    The article states that the hospitality industry has specific requirements in the area of accounting systems and that conventional accounting systems are therefore not appropriate. The author then outlines the 8 key features that a hotel accounting system must have. Finally, the author lists 4 "impossible to ignore" benefits of hosting the accounting system via cloud computing.
yvenisem

The New Normal For Hospitality - 0 views

facilityexecutive.com/...the-new-normal-for-hospitality

shared by yvenisem on 22 Nov 20 - No Cached
  • Valet may be replaced by self-parking and a guest may not see a bellman rushing to grab their bags as they enter through the automatic doors already wearing compulsory face masks. All staff will be masked up, and many will wear disposable gloves for additional protection. Guests will probably skip the front desk as they have already chosen a room online and prepare to stand on the outline of socially distanced feet or lane markers in front of the elevators.
    • yvenisem
      yvenisem on 22 Nov 20
       
      Change in the way we do things, less interaction
  • Guests will also be greeted by the welcome addition of extra towels and toiletries in the bathroom to avoid the need for room cleaning and turndown services during their stay. This is both a cost saving and hygiene effort though there have been several anecdotal reports that, counterintuitively, guests have recently pushed back on this economy. Service has long been the cornerstone of hospitality and old habits (or expectations) are still highly valued by guests.
    • yvenisem
      yvenisem on 22 Nov 20
       
      This may change the way the hospitality industry functions long-term.
  • Gone will be the generously appointed buffet, most likely replaced with a boxed preparation or a grab-and-go option.
    • yvenisem
      yvenisem on 22 Nov 20
       
      Unfortunate because this can reduce interaction and quality of stay
  • yvenisem on 22 Nov 20
     
    This article goes over the "new normal" of the hospitality industry and shows a somewhat grim future for the hospitality industry. This pandemic has made it so that the industry know for exemplary customer service is somewhat prohibited from what it is known for. No more valets, no more greeting front desk agents, no more waiting in a buffet, etc. It's a sad reality, but there is no reason to believe that this will be how we will be forever.
Panpan Xie

How IT Can Go Green | Top Stories | | Hospitality Magazine (HT) - 2 views

hospitalitytechnology.edgl.com/...How-IT-Can-Go-Green78245

hospitality IT green travel

shared by Panpan Xie on 07 Feb 12 - No Cached
  • In the world of information technology (IT), the green movement is taking shape. There are numerous opportunities for IT professionals to take leadership roles in helping their organizations to adopt sustainable practices. Technology is a tool to provide solutions, but regrettably, technology can also be a source of the problem due to factors like energy consumption and the environmental impacts when disposing of obsolete or broken technology (i.e., e-waste). Therefore, we will need to look at situations and technology usage via multiple lenses to try to assess the net impact to determine if the outcomes are truly desirable and positive versus negative. This often requires asking tough questions and looking for possible unintended consequences before decisions are being made
  • Like any business initiative, green IT projects will require strong commitment from an organization’s top management and investment in time and resources at all levels.
  • In order for tourism to prosper, we cannot afford to let our environment erode.
  • Jiaqi Xu on 07 Feb 12
     
    Green information technology(IT), referred to as green computing, is a term used to describe the application of automated resources in an efficient manner. Green IT originates with system manufacturers producing environmentally friendly products and encouraging users to adopt eco-friendly practices such as reducing paper usage through minimal printing, operating more efficiently with power management,and exercising proper recycling habits.As global information technology environmental standards continue to expand, it is highly likely that guidelines governing product life span, power consumption and recyclable resources will be in the forefront.
  • ...2 more comments...
  • anonymous on 13 Feb 12
     
    This article shares how IT is going green in several areas including hospitality. It speaks to digital marketing, e-waste, and appealing to employees to aid in using technology responsibly. The use of energy saving techniques and energy star products.
  • Tamara Lang on 31 Aug 12
     
    As our natural resources are being depleted rapidly and technology is changing faster than ever resulting in mountains of "e-waste", I believe the IT industry should focus a vast amount of their efforts in the area of sustainability or going green. In the hospitality and tourism industry maintaining natural resources and cutting down on the consumption of water, energy and paper is an IT issues that we can all support. The focus of this article was about revealing opportunities where IT can go green. Sustainability is good for the environment, the viability of the hospitality industry, the guests, and the bottom line. According to the article, IT leadership needs to take "a leadership role in helping their organization to adopt sustainable practices". Some of the areas where IT can look at going green are as follows (information taken directly from the article): * Using IT responsibly and effectively to reduce energy, water and paper consumption * Deploying effective technology practices such as Energy Star compliance to power down computers automatically after periods of inactivity and server virtualization * Tackling e-waste and deploying recycling technologies to reduce environmental waste and impacts * Digital marketing practices * Marketing strategies to report and promote green practices A commitment of time, money, and resources will be required from all levels of leadership in order for green IT projects to work. Companies have to educate their employees and guests to create awareness, implement practices such as energy audits, device shut downs to force people to use media, and give rewards to get the buy in. Even though the payback of green initiatives may take a long time, the upside is that you are being environmentally conscious and doing the right thing.
  • Michael Anthony on 31 Aug 12
     
    I highlighted in blue the sections I was most interested in, I found the passage about reducing faxing and photocopying to be most interesting. There is no reason to be so reliant upon these when you can send attachments through your smart phone. Hotels and other properties can unplug these machines to save money on the electric bill. There are otherways to be paperless, for example.The article I spoke of was about how hotels can limit the need to priint itemized bills and reciepts, all charges can be posted right to the mobile app on the smart phone. The mobile app on the smart phone will even unlock and lock your room doors and allow enterance to the spa and fitness center. There won't be a need for plastic room keys anymore either.
  • Panpan Xie on 07 Feb 13
     
    In hospitality industry, IT technology brings many benefits to us, but it is also a source of pollution when disposing of broken technology. There are many advantages of green IT movement such as reducing energy, water, paper, environmental waste and impacts, etc. Although it has many benefits, green IT projects need support from company's top leaders in both time and resources. The ROI of green IT is a little bit longer than other types of projects, but it has upside potential and intangible benefits. Green IT practices are not contrary with making money, so hoteliers should take measures to lead the organization on its journey to green action.
laurenperdomo

Why a Mobile Cloud PMS is a Perfect Fit for Independent Collections, Groups, and Brands | By Jos Schaap - Hospitality Net - 0 views

www.hospitalitynet.org/...4087160.html

shared by laurenperdomo on 18 Jun 20 - No Cached
  • Cloud-based PMS systems boast lower implementation costs over legacy systems. Also, choosing an intuitive, multi-platform, multi-device, cloud-based PMS technology eliminates the need for external trainers and increases adoption by hotel staff.
  • With a turn-key monthly SaaS pricing model, a cloud-based PMS reduces the on-going need for IT resources and expensive hardware updates.
  • management can free up space, staff and decrease costs.
  • ...5 more annotations...
  • the provision of exceptional guest service and engagement.
  • By enabling immediate access to guest data and information from anywhere, a mobile PMS empowers hotels of all sizes to reinvent and automate processes, be more responsive, and most importantly, deliver more personalized service. A centralized, mobile-friendly system also encourages staff and inter-departmental communications, making operations more efficient.
  • cloud-based PMS offers advanced, worry-free security for hotels of all sizes and varying needs.
  • it is actually known for its increased reliability, data security, processing speed and more.
  • the increased productivity and revenue potential can easily outweigh the investment and effort it would take to implement a cloud-based, mobile PMS.
  • laurenperdomo on 18 Jun 20
     
    This article states a few key reasons why a future-proof, cloud-based PMS platform can help meet the unique needs of any size and type of hotel organization instead of the traditional PMS systems.
cjdearmas

What Is Green Lodging and Why Is It Important | By Kacey Bradley - Hospitality Net - 0 views

www.hospitalitynet.org/...4094772.html

technology hospitality

shared by cjdearmas on 08 Sep 19 - No Cached
  • Businesses that fail to adapt may find customers visiting with competitors.
  • In one 2017 survey, 19% of travelers said they would pay more for a vacation with a green electricity resort.
  • Sustainable hotels have lower operating costs, shaving 8% off expenses in the first year.
  • ...6 more annotations...
  • Hotel Indigo in Dubai runs entirely on solar power.
  • Boutiquehotel Stadthalle in Vienna uses a combination of solar panels, photovoltaic cells and groundwater heat pumps.
  • Plus, guests will stick around longer, with a 36% higher dwell rate compared to hotel lobbies without biophilic features.
  • Future hotels are not only energy efficient but coexist peacefully with natural habitats.
  • The real-time reporting can track inefficiencies and optimize performance to save energy, reduce waste and cut costs.
  • Green lodging refers to any hotel or resort that commits to environmentally-friendly practices.
  • smgarcia on 08 Sep 19
     
    Consumers are significantly more eco-concious in their daily lives which translates significantly to their hotel experience. They want to ensure that they and the hotels they stay at are doing their best efforts to be green. Hotels that create green initiatives see more return from those guests. Cloud computing is also one of those initiatives.
  • Taj Buckley on 09 Feb 20
     
    19% of travelers said they would pay more to vacation with a green resort. Sustainable hotels are shaving 8% off expenses in their first year. Biomimicry is the future of because they will not only be energy efficient but coexist peacefully with the natural habitat.
  • cjdearmas on 14 Jun 20
     
    Hotel Indigo in Dubai runs entirely on solar power. With a digital building management system, the hotel can monitor, control and track energy use to become more efficient. Biophilic Design Biophilic design in hotels can achieve a sense of serenity, mixing natural with artificial. Plus, guests will stick around longer, with a 36% higher dwell rate compared to hotel lobbies without biophilic features. Repurposed Materials At RIMBA Jimbaran Hotel in Bali, Indonesia, the lobby is built from driftwood and the remnants of old fishing boats. Sustainable Architecture The wave coursing, while not eco-friendly, accurately matches the original 1920s architecture. Biomimicry Solutions Biomimicry in hotel design can enhance the guest experience for the modern, eco-conscious traveler. A hotel could generate power using wind, absorb sunlight and collect and recycle rainwater. Cloud Computing Combined with automation, which won't bog down internal operations, a hotel can monitor performance, manage energy use, detect felt and diagnostics and much more.
jackyreis

Hotel Technology Is Highly Important Now | .TR - 0 views

www.tourism-review.com/y-save-your-business-news11504

shared by jackyreis on 13 Jul 20 - No Cached
  • COVID-19 FORCES BUSINESSES TO INVEST IN HOTEL TECHNOLOGY
  • A health crisis that quickly turned into an economic crisis, COVID-19 has a particularly strong impact on tourism and the hotel industry. After the pandemic, hotels will need to find new techniques to limit their losses and make up for lost profits. Innovative hotel technology and investments in customer relations may be of great help.
  • Normally, 98% of visitors leave a hotel site without making a reservation
  • ...19 more annotations...
  • Booking Options Remains Available
  • Offering flexible terms and conditions in their booking engine or the possibility of cancelling their stay by leaving a deposit will reassure the traveler and ensure the hotel's cash flow.
  • Thanks to a price comparison widget on the hotel's website (vs. the price on OTAs), the visitor will be able to see live that he or she will get a better deal by booking on the hotel's official website.
  • Live Chat
  • Chat hotel technology is a good communication channel on websites.
  • Although there are robotic chats, having a human on the other side of the screen becomes almost essential right now as visitors are looking for real contact.
  • A live chat will make the booking process more fluid and personalized.
  • During this rather special period, it will also be an effective means of reassuring customers about the hygiene measures and precautions put in place when business resumes.
  • Social Networks
  • During this period of crisis, social networks are useful to show that the hotel's teams are ready for the resumption of activity by showing, for example, the "backstage". It could also be a good idea to show that life is resuming post-confinement, by presenting local mini-guide highlighting activities in the surrounding area.
  • Means of Payment
  • Offering flexible means of payment allows an optimization of the entire purchasing process: combining two means of payment (gift card and credit card), PayPal... The more numerous and flexible they are, the less likely visitors will abandon their shopping basket.
  • Setting up a Call Center
  • Setting up a call center makes it possible to delegate incoming calls and maximize reservations by putting customer relations at the forefront. The DNA of the hotel business is the "service", and today's travelers are looking for quality support from the moment they make a reservation.
  • Emails, Emails
  • Emailing is an excellent way to keep in touch with the traveler, as long as it is not abused.
  • Emailing is a good way to communicate about a destination by offering packages or gift boxes including accommodation and activities. For example, a city hotel can offer a package of "3 nights stay and 3 visits to the historical monuments of the city".
  • During confinement, it is essential to build customer loyalty and to advise customers in order to maintain a bond
  • When business resumes, it will be necessary to prioritize customer relations. Hotel technology will be the tools that will enable the offer to be personalized and make a difference to over-solicited travelers. The season will be short this summer for hoteliers, who will have to redouble their efforts to attract travelers.
Lymaris Collazo

MAHB: e-commerce platform shopMYairports to contribute 10pc in sales | Money | Malay Mail - 0 views

www.malaymail.com/...1901017

sales platform ecommerce airports travel shopping Technology Hotel business tech

shared by Lymaris Collazo on 08 Sep 20 - No Cached
  • Malaysia Airports Holdings Bhd (MAHB) expects its travel-retail e-commerce platform, shopMYairports, to contribute at least 10 per cent in sales for its non-aeronautical segment.
  • MAHB group chief executive officer Datuk Mohd Shukrie Mohd Salleh said the group is looking to achieve RM280 million in sales from the shopMYairports in next two to three years.
  • The airport operator achieved RM2.8 billion in total retail sales last year, before being hit by the Covid-19 pandemic.
  • ...3 more annotations...
  • its digital transformation initiative to enhance passenger experience, particularly on the retail front, and also part of its efforts to facilitate business recovery of airport retailers that had been adversely affected by the impact from the pandemic.
  • He said 39 airports managed by MAHB nationwide will have access to the platform.
  • “The first phase of the shopMYairports will focus on domestic travellers and local home shoppers,”
  • Lymaris Collazo on 08 Sep 20
     
    It is not new that the pandemic has caused a global crisis and a lot of businesses had loss. Covid-19 has forced to moved more into electronic commerce. This article is about a model that Malaysa airports has implemented to increase their sales with a mobile app. Basically the app is about shopping in the app and picking up your stuff on the shop. The app, that is currently in work to add more features, is looking to add concierge services.
davidclark33

Restaurant Customer Service And Technology: Chili's' Tableside (POS) And Mobile Approach - 0 views

www.forbes.com/...t-tableside-pos-and-via-mobile

shared by davidclark33 on 20 Sep 20 - No Cached
  • It's a mistake to think that a waiter's job is primarily to deliver food. This is one of the primary lessons I get across in my customer service training sessions for restaurant waitstaff: that waiting tables is a multifaceted art form that includes providing guests with feelings of recognition, comfort, and anticipation, providing a bit of theater, and, sometimes, serving as couples counselor and family mediator. Getting food to the table is really the least of what’s involved.
  • And there lies perhaps the biggest danger when you’re considering a move toward installing tableside technology in a restaurant: losing these less obvious, but emotionally crucial, parts of the waiter role. Another danger is that the implementation will be off-brand and off-putting.  There is a 4-ish star steakhouse with locations in several U.S. cities (think: "Morton’s but regional") whose black-clad, iPad-based menu opens on Page One with cheesy Comic Sans electronic discount coupons and two-for-one offers.  Maybe this doesn’t put you off your feed, but it did me, and I doubt that I’m alone. Which means that all the effort the restaurant had put into properly costuming the waiters, gussying up the dining room, sending its sommelier on vineyard junkets, teaching the waiters how crumb down the white tablecloths (and buying all those silver table crumbers) went down the drain with that one, ridiculously off-brand, choice. Folks: Just because you can do it, doesn’t mean you should do it; before you deploy any tableside technology, make sure that every single part of the deployment fits your brand, or at least fits your brand as you want it to be perceived in the future.
  • Which brings me to Chili’s Grill and Bar, the ubiquitous casual dining chain. Chili’s, which pretty much defines the mainstream of chain restaurants (and is not a place that self-service couponing – free chips with your loyalty points! – will be off-brand), is quickly becoming a definitive mainstream example as well of tabletop point of sale (POS) technology and mobile self-service restaurant technology.
  • ...3 more annotations...
  • Solomon: Is the human element getting lost?  Allen: Absolutely not! A key differentiator of casual dining is the personalized service model. Our technology innovation is not only a win for our guests, but also a win for our team members. With technology, we’re able to remove some of the mundane tasks of the server and allow them to make our guests feel special with a memorable dining experience. Furthermore, technology is completely optional and guests can choose to opt out if they wish. These tablets do not eliminate the personal service our guests receive from servers. In fact, these tablets have served as a good tool for our team members to help eliminate some transactional pain points, such as paying the bill or ordering dessert, and have helped our team members do their job more efficiently. This allows our team members to focus on the duties that make a personal impact on the dining experience, such as getting to know the table, taking entrée orders and delivering meals, among other duties.
  • Micah Solomon:  Can you bring me up to speed on how the Chili’s digital service came to be deployed, and how it’s going so far? Wade Allen, vice president of digital innovation and customer engagement, Chili’s Grill & Bar: We started our digital guest experience journey in Sept. 2013 as the first mover in the casual dining industry to bring tabletop technology to our restaurant tables. The goal was to remove common guest pain points around paying the bill and re-ordering drinks. We’ve seen rapid adoption with 75 percent of guests using the tablets to quickly pay their bill. Furthermore, we’ve been able to gather valuable insights through real-time feedback where 25 percent of guests use the tablets to complete the Chili’s survey at the end of their dining experience. This feedback allows us to make improvements on an individual restaurant level, as well as, provide proof points for national-scale decisions around our Fresh Tex and Fresh Mex menu favorites. Once we had the tablets in place, we took a different approach and launched a fully digital loyalty program, “My Chili’s Rewards,” in May 2015. The goal was easy access/participation for all guests. We also included unique elements around gamification to keep guests engaged. In six months, we went from no loyalty program to 4.2 million members. Furthermore, approximately 18 percent of transactions in restaurant are tied to loyalty members. We’re building on this for what we call “loyalty 2.0” with our latest partnership with the Plenti rewards program, as the newest partner to join representing the casual dining industry. This will allow guests to earn points at partner locations and redeem for their Chili’s favorites.
  • Solomon: What are the backup plans for when guests want human rather than kiosk service? Allen: Our model is based on personalized service to make guests feel special when dining with us. So, the personalized aspect will always be a part of what guests experience at Chili’s. The technology innovation is completely optional and guests can choose to opt out if they wish.
  • davidclark33 on 20 Sep 20
     
    This article is about Chili's success with their EMenu technology. The article was written in 2016 and includes an interview with Chili's VP of Digital Innovation and Customer Engagement. The EMenu has been a huge success for the chain and the interview touches on everything we discussed in class.
anonymous

The $28 billion opportunity for hotels | PhocusWire - 0 views

www.phocuswire.com/billion-opportunity-for-hotels

cross sell upsell

shared by anonymous on 12 Sep 20 - No Cached
  • Ancillary bookings represent a significant opportunity for hotels to add revenue while increasing guest engagement. The airline industry adopted the practice of cross-selling and up-selling trip extras more than a decade ago with impactful results.  How can hotels do the same and best complete their guests' travel experience by offering products beyond hotel rooms?
  • This article will share some of the findings of the new white paper, which show that the majority of business travelers surveyed are very interested in purchasing either on-site or off-site extras. The research also identifies business traveler segments and details the preferences on when, where, and what extras business travelers are interested in buying.
  • business travelers are receptive to offers that will make booking their trip easier.
  • ...7 more annotations...
  • Hotels that participated in the white paper cited reasons why they do not currently offer ancillary services. Many talked about resources, including a lack of technology to streamline ancillary offerings for both on-site and off-site trip extras. With many hotels having their staff and management doing multiple jobs, hotel management is reluctant to add another task to management’s plate. This highlights the need for digital ancillary technology to address these valid concerns and reduce such effort while simultaneously scaling the operation.
  • managers are focused on perfecting the on-site process, instead of branching out and offering new services to differentiate their brand from their competitors.
  • Hotels, both large chains and independent boutiques, can learn from other companies in the travel sector who have successfully implemented an ancillary sales strategy.  Airlines were quick to offer ancillary services more than a decade ago. Now these non-core services such as priority booking, baggage fees and car rentals make up an estimated US$28 billion in revenue annually for the top ten airlines. This trained travelers to  purchase travel add-on services during checkout, and at other cross-sell merchandising points such as confirmation emails.
  • ancillaries that increase productivity provide value.
  • Trip extras that increase productivity include wifi access, early check-in/ late check out to continue working between meetings and travel. More than 70% of business traveler respondents indicated they are interested in purchasing more than core hotel products such as on-site dining, retail sundries and transportation options
  • Business travelers surveyed were most interested in purchasing off property local dining (36%), access to fitness/wellness activities (32%), and tickets to live shows/ events (31%), while in destination or on the day of service.
  • An ancillary strategy that is managed and implemented, with constant communication at the individual properties, can offer a consistent guest experience across the brand. Off-site ancillary offerings are opportunities for hotels to access more wallet-share for the business traveler’s trip. Offering car rentals, or restaurant reservations through strategic partnerships and additional loyalty points add revenue streams to the hotel, boosting profits without increasing ADR.
  • anonymous on 12 Sep 20
     
    The article describes how hotels have been late in adopting the cross-selling and up-selling trip extras that airlines have been so successful with over the last decade or so. It also summarizes the results of research done by Phocuswright with iSeatz which found that the majority of business travelers surveyed are interested in purchasing additional on-site extras and off-site extras. The research also found that the hotels that were surveyed cite reasons such as a lack of technology and stretched resources at hotel level as barriers to implementation.
  • anonymous on 12 Sep 20
     
    The author fails to recognize that the e-commerce platforms developed by the airlines over the past decade have been focused on selling unbundled extras, whereas until recently the hotel e-commerce platforms have been very focused on offering the customer bundled packages and only had limited capability for up-selling and cross-selling.
espence13

How Technology Is Changing the Events Industry - 1 views

www.business2community.com/...g-the-events-industry-02095651

shared by espence13 on 25 Feb 19 - No Cached
  • The events industry has come a long way since its inception, due to a variety of factors, but mostly because of significant technological advances. These days, technology is driving every sector due to its fast-paced ability to get things done. And the events industry is no stranger to this fact. In recent years the ticketing landscape is almost unrecognizable. With new technological trends, and mind-boggling innovations paving the industry, it’s no wonder that there has been a huge evolution.
  • One of the most significant trends emerging is the use of mobile ticketing. Meaning, events will become cashless and paperless.
  • However, as mentioned above, mobile ticketing is opening the doors to a ticket scanning entry system for all attendees, and with that event organizers can gather data using big data technology, and use it to create a more targeted marketing strategy. Venues can invest in big data companies. By investing in their software, venues and event organizers can easily collect, process, and analyze data in a hassle-free manner. Ultimately, this frees up their time to repurpose their efforts on marketing various events
  • ...2 more annotations...
  • VR technology has been all the hype lately, so it’s no shock that it’ll be changing the game in the ticketing industry. As of right now, VR is introducing the possibility of obtaining a 360˚interactive experience from their chosen seat before even stepping into a stadium.In the future, VR is expected to evolve live events completely, by removing the need for physical attendance. This will open up events to event goers that otherwise cannot attend due to expensive prices. People will be able to participate in a VR viewing of the live event – for a smaller price. Meaning, consumers have more opportunities to attend their favorite events without the fear of missing out.
  • New technologies at their core, are introducing simple solutions to problems that venues and organizers may face while creating unimagined stress-free experiences for fans that ooze fun and excitement.
  • espence13 on 25 Feb 19
     
    Various technologies make it easier for event managers to organize great conferences and meetings. For some time now, event planners have been using technology to some extent; however, the use of event management technology is increasing with more applications that can be used. The introduction of event management tools has made it easier for event managers to do their work. There are so many event management apps that you can use to simplify how you plan for any type of event. These apps can help you better plan events so that everything goes as planned. Event management technologies can help to enhance the experience of attendees. Technology makes the work of an event manager easier and allows them to focus on the main parts of an event. It helps in all aspects ranging from attendee satisfaction to project management.
khadija2050

Council Post: Nine Ways Tech Companies Can Stay Ahead Of The Curve - 2 views

www.forbes.com/...es-can-stay-ahead-of-the-curve

council post ways tech companies curve

shared by khadija2050 on 04 Feb 20 - No Cached
  • Technology is changing at an exponential rate, with new software and systems emerging constantly
  • The fast pace of technological advancements requires businesses in the field to spare no effort in staying up to date with the changes or, indeed, being at the forefront of change, if they want to stand out and be successful.
  • ways in which tech businesses can be prepared for change and stay ahead of the curve.
  • ...20 more annotations...
  • Embrace The Discomfort
  • Be receptive and adaptive to change, however uncomfortable that may be.
  • Tech execs need to disrupt the current thinking within an enterprise, they need to be agile in decision-making, take risks and keep up with the innovation ecosystem.
  • Respond Rapidly To Change
  • Technology executives need to be able to respond rapidly to this change, not let it overwhelm them
  • It is important to understand the strengths and weaknesses of your team.
  • Be Disruptive And Agile
  • Focus On Innovation
  • Understand Scale
  • Not Be Afraid To Ask 'Dumb' Questions
  • Be Innovative And Proactive Instead Of Reactive
  • With the rate technology advanced in the past, executives needed to be flexible and adaptable
  • Technology leaders need to innovate, to be proactive rather than reactive. The ones who will be successful are the ones who will find new, creative ways to use technology to make their teams better
  • Innovation isn't about managing at scale. It's about focusing on the one key product that will win an industry
  • Technol
  • From the internet of things to artificial intelligence, the tech space is ever-evolving and is doing so at breakneck speed
  • his is how critical items, especially in cyber defense strategies, get missed or simply incorrectly configured. Leadership is knowing when your team needs help
  • he best thing I can say will bring success to any technology exec is to get a coach.
  • Their coach helps them be accountable, bounce ideas around and will be there for them when they need advice and support.
  • Are their technologies and teams going to scale to the challenges they are facing today and tomorrow
  • Luis Valdivia on 04 Feb 20
     
    This article looks at the ways that companies can use to remain ahead of the curve in technology. Such ways include being receptive and adaptive to change, understanding the strengths and weaknesses of their teams, responding to change quickly, as well as being disruptive and agile. The article also encourages businesses to pay attention to innovation, and to be proactive and innovative, instead of reactive.
  • ...2 more comments...
  • kaseyfl9568 on 09 Feb 20
     
    This is a great read. When a company is willing to see where they can improve (just like anyone in life), it gives them a better edge at being successful. If they turn a blind eye to growth and change, they do not realize how detrimental this can and will be to their company.
  • mrodr1084 on 10 Feb 20
     
    I thought this article was very informative and useful for companies who are innovative and like to think ahead. It is important to be adaptive and flexible when change arises. It is also important to be quick when responding.
  • laurenperdomo on 08 Jul 20
     
    This article was very interesting and informative. It is eye-opening to the business owner because it mentions ways in which companies can be steps ahead from the competition. This is important for a company because as things change and evolve, a company needs to be able to adapt to the circumstances to be able to survive and not be replaced by another company.
  • khadija2050 on 25 Oct 20
     
    the article explains how companies can stay ahead of the curve in technology and outdo their competitors
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