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Spreading the netiquette gospel at work - CNN - 0 views

  • Spreading the netiquette gospel at work
  • Your co-workers, of course, are another story. And their lack of netiquette skills isn't just an annoying but innocuous reflection of their poor upbringing; it can actually hurt the entire company.
  • But consider that whoever has no problem speaking to you that way likely sends inappropriate missives to the outside world: clients, partners, prospective customers and so on. Anyone with a corporate e-mail address is a company ambassador with every note he or she sends.
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  • You know how when you're pitching an idea in a meeting and a higher-up's BlackBerry buzzes on the table and he leans in to read it and you're mortified and start stuttering and everyone becomes engrossed in watching him leisurely reach for the silence button?
  • About two-thirds of employees say PDAs are a distraction in meetings, according to a Lexis-Nexis survey. What's more, research from Washington University in St. Louis found that a ring tone blaring midclass hampered students' recall of the material covered by about 25 percent.
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    Netiquette is very important in today's industry as it can only improve and enhance our way of communicating and networking. Also, everything is pretty much done by conference calls, audio visuals and over the internet by exchanging emails and web links. I personally believe that Netiquette should only be improve on because that is where the world of today is looking forward to and addressing too.
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How Hotels Are Going Green for Guests - 3 views

  • I make a quick stop for goodies and feel like I’ve entered a miniature Whole Foods: bulk nuts, dried fruit, even local chocolate and salsa from (according to the salesperson) the Lexington farmers’ market.
  • a kitchen full of Energy Star appliances.
  • Filtered water pours into the sink, under which I find two bins for recyclables. The toilets are dual-flush, the showers are low-flow, the shampoo and conditioner are in bulk dispensers, and the bellhop tells me that the art on my walls, depicting a leaf motif, was crafted from recycled aluminum and car tires.
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  • I can grab one of the gratis bikes downstairs and go for a spin on the nearby bike trail into town, or take a dip in the pool that’s cleaned with saline salt solution instead of eye-burning chlorine.
  • Owned by Starwood Hotels & Resorts, Element is the first chain to receive an LEED-certified gold rating, the second-highest standard bestowed on a building by the United States Green Building Council (USGBC).
  • 212-room property, including saving water and electricity, recycling paper and implementing the towel and linen reuse program now common in most hotels across the country.
  • “It’s a 2 to 3 percent premium above the total cost of the building to go the LEED-certified route,” he says, adding that he hopes to offset that cost from the operational side in the next three to four years.
  • Energy savings include keeping electricity down to a minimum through natural lights and the use of CFL bulbs, low-flow showers and dual-flush toilets that save approximately 942,000 gallons of water annually at Element Lexington, and a roofing material that reflects heat from the sun, so the hotel won’t tax its air-conditioning system in the summer. Keeping with LEED standards, Element also purchases energy that comes from a green source: the wind.
  • Put a compost bin in the back of that megaresort in Cancun, and suddenly you have an “eco-lodge.”
  • Meredith Elbaum
  • Indeed, government incentives and big business could very well be behind this latest surge in new hotel design.
  • Green Seal has also been vocal in its assessment that a typical average-size lodging uses more resources in a week than 100 families use in a year.
  • says it’s hard to find a resort that actually practices what it preaches. “Seeing if they have LEED is one criterion, but you still have to do your research.”
  • “We heard from our global accounts, players like Microsoft, AT&T and Hewlett-Packard, that their goal was to find a hotel company that had some sort of green program in place,” says Brian McGuinness, “and we realized we need to do this.”
  • According to Arthur Weissman, this new initiative has led to an increase in revenue for hotels that join the movement. “The Doubletree in Portland, Oregon, told us they received more than $3 million in business due to their green certification,” notes Weissman.
  • But what about the typical traveler who simply wants a decent shower, a comfortable bed and perhaps a workout before turning in for the night? Workers who have no corporate mandate to go green are known to be extravagant when away from home, indulging in energy-chugging hot tubs and (dare I say it?) forgetting to turn off the lights and the A/C when they leave their rooms.
  • We need to find a balance.”
  • There’s certainly room for more growth in Element’s green design, such as the use of solar panels to heat the pool and the incorporation of a master switch, which many hotels in Europe already have.
  • The latter works by simply inserting your room key into a switch inside the room that turns on the electricity, heat and water. When you leave the room, you have to take that room key with you, thus turning off all the appliances.
  • “We’re just trying to do the right thing,” says McGuinness. “At the very least, we’re at the entry level: eco-friendly and not increasing the carbon footprint.” It may not be a green revolution quite yet, but it seems like a darn good starting point.
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    This article is all about hotels going green and trying to get LEED certified. The one Boston hotel is doing things like having dual flush toilets, low flow showers, shampoo and conditioner in bulk dispensers, and a roofing material that reflects the sun to save energy costs. Another thing involved with getting LEED certified is getting energy from abouther source, this particular hotel is using the wind. It is expensive to do and doesnt appeal to everyone, hotel managers must figure out whats in the best interest for them and getting people in and out of their hotel.
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    This article deals with how hotels are going green. Many have the typical saving shower head, the double flush toilet, or the special roof panels. Some go a little further than just putting a garbage bin to recycle. Many hotels are now placing cards in the rooms asking if you want linens changed when they clean the room, and for example may ask you to do something specific like throw the towels on the floor. While it may be an expensive thing to start turning hotels into green hotels, profits are being seen as big companies are now pushing their employees to stay at green hotels versus non green hotels. This may be the extra push management needs to make the decision to go green. Also, it says not all customers may care about the green issue, but some may try. We just need to find a balance and not expect all people on vacation to be a happy go lucky green freak.
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    To add onto Marilyns comment, not only are hotels doing the basics to go green, but a lot of hotels in california are taking the extra step, such as The Kimpton Hotels, and The orchard. They have changed the carpets and wallpaper for lower emission. They added recycle bins in every room in all 40 of their hotels across the country. Lastly, and one of the the additions I find most beneficial is their implementation of key card energy control, where a room key will be needed to activate the electricity in each room, and also shutting all electricity off when they leave.
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    This article is about how starwood hotels are trying to become fullscale eco-friendly but some are hotels are only greenwashing. This article is stating that it is not enough to use one green practice and call yourself an eco-friendly hotel.
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Google's Green Initiative: Environmentally Conscious Technology | TechnoBuffalo - 0 views

  • Utilizing its renowned satellite services, Google is now providing information to indigenous tribes on deforestation, giving them the ability to track and prevent the atrocity from taking place. Wildlife activist groups can use Google Earth to map areas at risk of being destroyed by logging companies and palm oil producers. With severe drought plaguing the countryside, French authorities have used Google’s mapping services to determine agricultural regions that should face water restrictions. After purchasing a wind farm in Iowa only a few years ago, Google announced its agreement to buy electricity from a wind generation facility in Oklahoma, boosting the use of renewable power on the electric grid that will power one of its new data centers. Under a twenty year agreement with the local service provider, Google’s long-term goal of running entirely on renewable energy is growing closer and closer. Advocating carbon neutrality in every aspect of its internal affairs, Google is constantly searching for ways to ensure that it never consumes excessive gas. Google has shuttles that run on biodiesel and encourages its employees to ride into work on bikes, skateboards, and scooters. Since 2007, Google has attempted to keep its operations carbon neutral. They’ve done it by reducing energy use, incorporating renewable energy, and offsetting carbon emissions. By adopting unconventional techniques for effectively lowering its environmental impact, the company has become a model for implementing green technology in a fiscally-efficient manner.
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    Google has now been involved in the green initiative by trying to conserve energy and helping other sectors of the society to stay green. "French authorities have used google's mapping services to determine agricultural regions that should face water restrictions." This could help the French to save some of its crops as some require more water than others. It could also help them to conserve on water during their drought season when water is most needed. The agricultural sector in the mid west US could consider utilizing this technology during their drought season. Also with the use of their satellite system Google is able to disseminate information to tribes to help them prevent deforestation. Another way in which Google is helping in the green initiative is in its agreement to purchase renewable energy to run one of its new data centers. Google also encourages its workers to bike or ride scooters to work. this would help the environment a great deal by reducing carbon emmissions in the air, it also reduces traffic congestion. If more companies would adopt some of these initiatives it would greatly impact our environment.
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Robot wok chains 'good example of innovation' - 0 views

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    Business facing a short supply of workers should increase output through innovation - just like the restaurant which uses robot woks, here in Singapore. Labor shortage is a constant problem that F&B sectors are facing. Through the government arm of SpringSingapore where you can get funding for being innovative in your business. Ruyi Restaurant which showcase their robot wok at their outlet at Resort World Sentosa, The machine cost around S$18,000 or US$14,000. It does make a really good fried rice though.... Here is the Youtube Link: http://www.youtube.com/watch?v=aOj_6b-GfQU
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Employee-Tracking Data Making Case for Working Face to Face - 0 views

  • In 2008, Bank of America became one of the first organizations to test electronic badges that tracked and analyzed employee behavior. The experiment, in which call-center workers agreed to be followed electronically for a month, found that groups of employees who spent time together were more productive.
  • The tracking-badge technology used in the Bank of America tests, developed at the Massachusetts Institute of Technology Media Lab
  • “Human social interaction is rapidly becoming more measurable at a large scale, thanks to always-on sensors like cellphones. The next challenge is to use what we learn from this behavioral data to influence or enhance how people work with each other,”
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  • Based on Sociometric Solutions’ finding that people who ate in larger lunch groups were more productive,
  • Human resources consultant and writer Susan Heathfield of Williamston, Mich., agreed that creativity and productivity are better when employees work together on site.
  • “We have found that when we put together teams of seven to 12 people and give them an assignment,” they do phenomenally and socialize more than people sitting in cubicles,
  • Michael Arena, a former Bank of America executive, believes that more companies will adopt sensor technology to assess and improve performance.
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    This article discusses the use of electronic badges to analyze employee behavior. Over all it found that employees that spent time together were more productive. Other options to track and analyze employee behavior are with cell phones. The use of technology in badges to track and analyze employees was developed by the Massachusetts Institute of Technology Media Lab. The article discusses the next challenge is to learn from the data collected and then influence how people work together. The badges do not collect actual voice discussions of the employee. The data collected is limited to employee movement, the tone of their voice and with whom they are talking. Office design is one area that the data is being used. For example, a water cooler may be placed is a specific location to make sure certain employees come in contact with each other. Other studies have shown that employees, such as programmers, who work in groups, are 8% more efficient when collaboration on a project is needed then working remotely. Overall the general consensus of the article is that creativity and productivity are better when people work together on site.
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India's Modi Seeks More Investment From U.S. Tech Sector - US News - 0 views

  • India's burgeoning tech sector is responsible for creating more than 400,000 American jobs
  • business deals between firms in the two countries have generated $22.5 billion in tax revenue for the U.S. since 2011
  •  the report should dispel the stereotype that India’s IT sector “takes jobs away from the U.S.”
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  • “neither country can achieve their nation’s economic vision without the other.”
  • easing the process for skilled Indian workers – including college students educated in the U.S. – to be able to obtain visas so they can join American tech companies.
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    The main focus of my article is about the financial connection between India and the U.S. The article discusses a few key issues about India and their tech support in relation to the U.S. It tells us that "India's burgeoning tech sector is responsible for creating more than 400,000 American jobs, according to a report released Monday that prompted calls from leaders in both nations to reform business practices so the industry remains a bright spot in an often unreliable global economy". The article goes on to list some more interesting statistics. For example, "The new study from the National Association of Software and Service Companies, a trade group representing Indian technology firms, said business deals between firms in the two countries have generated $22.5 billion in tax revenue for the U.S. since 2011". I feel that these two statistics are important because in too many cases, Americans feel that "foreigners" are coming to the U.S. and "stealing" all of our jobs. That is clearly not the case with every situation, as the article points out. The article further explains that India is seeking to ease the process of coming into the U.S. to work. They feel that if they are providing their highly skilled techs to come work here and/or gain their American education here than the process of getting the visa should be much more lax than it is for other countries. I don't know if I agree with that one, but I understand their point.
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More hotels recycle left-behind toiletries - 1 views

  • Today, there are 148 hotels across IHG's chains — Holiday Inn, Crowne Plaza and InterContinental — that participate, compared with 60 one year ago, she says. Since then, IHG's collected 99,000 pounds of soap for Clean the World, which has translated into 400,000 bars of soap delivered to developing countries, she says.
  • There is one way toiletry recycling might help boost a hotel's business. It can make a hotel more attractive to meeting planners working for clients that favor green hotels and practices for event venues, Silberman says.
  • In 2011, Hilton Worldwide inked an agreement with a different non-profit — the Global Soap Project — to recycle toiletries. Today, about 500 Hilton hotels out of 3,900 across the company's various chains recycle toiletries through this program. Participation partly hinges on a hotel's proximity to the non-profit's delivery and distribution venues, she says.
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  • At Wyndham, which franchises about 7,000 hotels, about 3% of them participate in either Clean the World or the Global Soap Project, Taylor says. Still, some of the hotels not participating in those programs donate leftover soaps and toiletries to local charities. Taylor says this practice is more sustainable.
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    Ever wonder what happens to the little soaps you use at the hotel you recently stayed at? Hyatt Hotels Corp. has become one of the major hotels to start recycling toiletries through the organization called Clean the World. When guests are done using their shampoos or soaps at a hotel, the housekeeping staff collects all of the used and unused products and recycles them or donates them to other countries. The organization has only been around for a few years, however other hotel chains are joining the cause to helping the environment and also humanity. It is not just in the United States that hotels are getting involved but it is expanding globally. Hotels are sending used soaps that has been re-sanitized to battered women's center and also to countries like Africa to local clinics and orphanages.
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    It is really great to see that well known hotel brands like Hyatt Hotels Corp. are working to give back and reduce waste within their hotels. Every time I stay in a hotel I always take the complimentary soaps and lotions after my stay is over in an attempt to make sure they don't go unused and get disposed of. Often hotels will provide you with new soaps and lotions each day even if the old bottles aren't completely used. By sending the unused and partially used items to be sanitized and then sent to people who are less fortunate is a great way to reduce waste and give back. It is also great that the donation of these toiletries will promote personal hygiene to people who might not otherwise have the means.
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    It looks like the industry is taking notice of what they can do and stepping up to the plate. It all comes down to the front line workers though, in this case housekeeping staff. Turning a room correctly is labor intensive and time consuming. Adding the step of separating the used soap and shampoo does take time. 1 minute per room per day in a 200-room hotel at 90% capacity comes out to 21 man hours per week. At $10/hr that's nearly $11,000 per year. I'm not saying it shouldn't be done. I think it's a great idea. It does many people (including the hoteliers) a lot of good. If we consider this as "goodwill" in our operating costs, it probably works out for everyone.
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    I have never pay attention to where the leftover of the toiletries would go, and it's nice to know that they are going to the charity. This is a great way to recycle, help reduce waste, and help support the people in struggle. Knowing such information doesn't help making the booking decision, but it sure does increase the hotel's reputation.
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Small Business Mobile Point of Sale Systems: The Pros & Cons - 0 views

  • Mobile POS
  • It’s a timesaving convenience many customers will appreciate.
  • Sales-floor staff, stationed outside, could accept credit cards on the mobile POS system
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  • A mobile POS lets your workers stay with customers from the moment they arrive until they pay for their items or meals.
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    The pros and cons of POS systems, including but not limited to Mobile POS systems
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What Recruiters Need To Know About What Makes Cybersecurity Unique - 0 views

  • Cybersecurity is under pressure. There are an increasing number of attacks, an increasing amount of regulation and a predicted skills shortage of 1.8 million workers by 2022.
  • Just knowing about the job or the client is not enough; they expect their recruitment partner to know details about a huge number of qualifications and different security tools.
  • Candidates can obtain job offers very quickly, and there is a gap between the number of vacancies and the number of skilled people available.
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  • Unemployment within cybersecurity is effectively zero,
  • gender diversity
  • We discovered that the number of women in cybersecurity has increased from 11% to 18% since 2011.
  • Paying the right amount for the role shows candidates that you understand their industry, which is very important to them.
  • Candidates can obtain multiple job offers within weeks of applying for a job. At the senior end of the market, this takes a little longer due to the number of roles available. They will still most likely have several opportunities tracking.
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    This article is about the cybersecurity recruitment. It point out some points to ask the recruiters to pay attention.
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Global Distribution System (GDS) » BNG Hotel Management Kolkata - 3 views

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    The article states that the Global Distribution System (GDS) as a link for the buyers and sellers of tourism services. The buyers are travel agents and members of the public while sellers are hotels, airlines and car rentals. The history of GDS as describes in the article is that GDS was created in the 1960's by the airline industry for use in keeping track of flight schedules, availability and prices. The article describes GDS as "a network operated by a company that enables automated transactions between third parties and booking agents in order to provide travel-related services to the end consumers." GDS is also "a global distribution model refers back to the reservation instrument journey sellers use when making an air, lodge, auto or other journey service booking." The article describes some of the GDS companies that include Galileo, Apollo, Worldspan, Amadeus, and Sabre. These companies are owned and operated as joint ventures with the aid of essential airways and inn groups. The advantages of GDS for hotels are giving publicity for the organization, B2B and B2C distribution, and constant online access to a company's inventory.
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    I think what is stated in this article is very important to travel/tourism and hotel industries and also flight workers because it is good to know this for pricing, availability and flight schedules.
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Mobility and the Hotel Property Management System - StayNTouch - 0 views

  • Systems and technologies that hotels require to operate their business have, at times, been the malevolent force behind the epidemic of guest experience complacency.
  • This is definitely not the optimal way to run a hotel or exceed service expectations
  • The implementation of a “New Way to Hotel” platform is the only means by which hotels can keep pace with the new and ever-changing requirements of today’s travelers.
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  • Innovation now enables us to run an entire system (or many systems) using wireless tablets as the main hardware interface
  • The key is building relationships with the guests on a personal level.
  • but does this mean they are loyal to the hotel chain? No,
  • We, as an industry, have been extremely complacent when it comes to ensuring that our guests feel as if they are genuinely experiencing the best service possible
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    This article touches upon the importance of being versatile and modern in the Hospitality Industry. Mobility is the key to creating meaningful relationships with customers that will make them want to return to your location. They will want to return not only for things like rewards and discounts, but because they genuinely like to stay the duration of their trip at your hotel. To help aid this, things like mobile PMS Systems are becoming more widely used. The front desk agent doesn't have to stay at the front desk anymore, they can walk freely within the lobby and interact with guests all while having access to their PMS System. The same goes for other team members who usually stay behind the scenes, they're more accessible to the guest which creates better bonds. It was said that mobility is the key to engaging employees with the guests, this is because any employee is able to step out of their primary duties and enter/ take information from other departments within the hotel. It's not conducive for a hotel to run all systems from one central location, instead using a system on an ipad or portable device yields the greatest outcome. It allows each department to work together towards a common goal. Just because someone is in housekeeping doesn't mean a guest won't put in a front desk related request, this system allows all departments to flow as on. This software can help bring a hotels customer satisfaction rates to a new level.
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    This article is about mobility in the hotel and travel world. The mobility focuses on the guest experience and making it easier for guest. Systems and technologies that inns require to work their business have, now and again, been the noxious power behind the scourge of visitor encounter lack of concern. In the event that the framework expects you to be stuck behind a front work area or utilize some out of date telephone framework to refresh the status of a room, at that point, shockingly, the worker is just doing as best as the framework can convey. Today, the majority of the introduced property administration frameworks require a front work area, just like the case with purpose of offer.
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Cybersecurity and the hospitality industry - Las Vegas Review-Journal - 0 views

  • 42 million visitors last year
  • nearly half of cyberattacks worldwide in 2015 were against small businesses with fewer than 250 workers.
  • the average consolidated total cost of a data breach is now $3.8 billion
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  • A study by Verizon stated that 99 percent of breaches in 2014 were caused by known vulnerabilities with fixable patches.
  • all working together in an atmosphere that prioritizes data security
  • PCI and our partners are working together to educate our members, find solutions to prevent cybercrime and ensure our work-force and our patrons’ data remains secure.
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    This article highlights a meeting that will be held to gather the world's cyber security experts to discuss and troubleshoot potential threats. Las Vegas specifically is at high risk for intrusion with the high amount of room and restaurant reservations made in this location. The hospitality industry in general is at high risk for cybercriminals to invade their data. Especially small business, the article stated that half of the cyber attacks made in 2015 were against businesses with 250 employees. The data being breached has reached the outrageous total of $3.8 billion. The main point is that most of these issues are preventable, it's all about knowing what can and can't protect you. Investing in the proper technology and dedicated staff can make all the difference. Las Vegas' efforts to prevent these intrusions should set an example for others.
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Cloud security: The reason hackers have it so easy will infuriate you - 0 views

  • hackers time and again have outwitted the cyberguardians.
  • HashiCorp offers an open-source tool called Vault that stores sensitive credentials, encrypted themselves, and strictly limits what people, servers and programs can access them
  • The mass movement of company and personal data to the cloud has only complicated things.
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  • Companies have uploaded VPN and cloud access credentials to cloud storage systems that are easily accessible.
  • security breaches are routinely made worse when hackers who enter one system are then finding the keys to another lying around unencrypted.
  • developers are still regularly storing the digital keys to company assets and even user data in source code, configuration files, and other miscellaneous, unencrypted locations.
  • Unlike typical users who can memorize their passwords or store them with a secure password manager, developers and IT workers often need to keep security credentials in places where automated software can find them.
  • Cloud managers are playing catchup to close the door on the critical data left out in the open.
  • Sophisticated new cybersecurity tools designed to securely store these kinds of credentials in a way that legitimate, automated processes can access, and intruders can’t
  • hackers time and again have outwitted the cyberguardians.
  • cloud industry leader Amazon launched AWS Secrets Manager, its own credential management tool. And Microsoft offers what it calls Azure Key Vault to securely store and monitor and control access to this kind of data.
  • The main problem is that companies really don’t have policies for it or they don’t follow up and make sure those policies are followed
  • Until recent hacks made it clear that few organizations can hope to keep their networks entirely free from intrusion, many companies paid less attention to the security of data within their firewalls
  • UpGuard, known for its frequent role in detecting leaks tied to data stored on insecure cloud machines, has released BreachSight, which scours the internet for its clients’ exposed code, credentials, personally identifiable information, and other sensitive data.
  • Since last year, Amazon has also offered a service called Amazon Macie, which uses machine learning to detect unusual access patterns to cloud storage and uploads of potentially sensitive data like access keys.
  • Amazon also released open source software to help prevent accidentally storing passwords and keys to source code repositories
  • other developers have offered similar tools to scrub credentials from existing code.
  • it’s possible that those types of tools will automatically be provided as part of cloud computing contracts, as standard as seatbelts in new cars.
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    Cloud computing has created a very hacking prone storage system because companies have not been paying as much attention to security as they should. Thus, by not taking the logical measures such as not uploading credentials to cloud storage systems, they are becoming prone to hacker raids. However, with the turning of the tide, new methods of security have presented themselves in the form of online tools such as HashiCorp's Vault Microsoft's Azure Key Vault, and Amazon's AWS Secrets Manager, which stores sensitive credentials in very limited access windows, as well as UpGaurd's BreachSight which detects online data leaks containing exposed and volatile client data, and Amazon's Amazon Macie, which learns the access patterns of your cloud storage,
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HRIS technology trends and next-generation needs - 0 views

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    HRIS (human resource information system) is a human resources software that allows for electronic HR activities. According to the article, the interest in core HRIS software remains strong as more companies move away from in-house/on-premises solutions. Yet, the article indicates some HRIS systems are aging and need to be updated. Although these programs may be well engineered on the IT side, they lack potential on the side of evolving Human Capital Management (HCM), Talent Management (TMS), and Enterprise Resource Planning (ERP). Therefore, Employers of all sizes are pushing for new HRIS design and direction. Despite the current benefits, companies are looking for more than record keeping. A well designed HRIS program should do more than just upgrade and integrate core and cloud-based performance, and Enterprise Resource Planning (ERP) with HRMS. The author indicates the new generation of HRIS programs should be able to align data with the ability to track and manage workers external to the organization.
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MultiBrief: Hospitality will enjoy growth in 2019 but suffer from labor issues - 1 views

  • Occupancy, which has seen an increase to 66.2 percent in 2018, will receive a further boost from an anticipated 2.1 percent rise in demand. A combination of factors like capital spending, tax-law changes and improved wage growth have affected the industry for the better
  • There are now more jobs than there are people to fill them.
  • Hotel employees are taking advantage of this unemployment rate to demand changes like increased wages and benefits, job security and better healthcare.
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  • According to the Bureau of Labor Statistics, there are many open jobs, but only 5.3 percent of those are filled. This is the highest level since 2000 and shows how hard it is for hospitality managers to find qualified employees.
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    This article discusses the growth of the hospitality industry as the labor sector experiences a slow down. The CBRE projects that although labor issues are worse in the suburbans areas finding the right talent or retaining has become harder in all markets. In addition, the industry is facing challenges in areas like gender equity, insurance requirements, and controversial political considerations for example lower-paying jobs such as dishwashers, line cooks and wait staff have shown more talent shortage because typically those positions are filled by undocumented immigrants.
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    Very insightful article in regards to hospitality industry and labor section experiences a slow down.Quite a few hotel companies are experiencing this shortage of candidates and retaining employees due to several factors, pay being one of them. Marriott gave out significant raise to keep the talent they already had on staff across many different departments. "There is a talent shortage for all levels, but is more so for lower-paying jobs like dishwashers, line cooks and wait staff. Crackdowns on illegal immigrants, many of whom have filled these positions for decades, are also affecting business." There are alot of hotels experiencing shortage described above.
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    I admire that the article mentioned many of the labor issues area result of undocumented immigrants leaving their job positions because of the political climate against undocumented individuals in addition to low pay. The affect of it can be seen throughout the industry.
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Physical Plant Management - 1 views

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    Planning to save resources, the physical plant management performs maintenance in hotels to repair equipment and other materials that are found in hotels. This paragraph describes the ways that a maintenance worker in the physical plant department of a hotel can repair and support his task in a daily basis using an HVAC system to keep track. Some examples are cleaning, repair any broken items, and install objects, do electrical work, control electricity, work with computer systems, assist when technical help is needed and so much more. This article specifically points out its physical plant system to make sure those hotels and other businesses use it in the right way.
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3 Ways Facility Management Software can Benefit Your Company | - 1 views

  • By using this kind of software, you will be able to be more efficient as daily tasks, such as managing bookings, monitoring utilities, and sorting finances, all become streamlined.
  • business owners and managers can track assets, perform scheduled maintenance among others.
  • Tracking maintenance and repair work
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  • This makes it easier to identify those that would need maintenance, repair or replacement. This will also decrease the repair costs as when you regularly maintain your facilities, they are more likely to breakdown.
  • Organizing a more efficient workflow
  • .There will be less disruption in the daily activities of workers as everything will be arranged early on through the software.
  • Better record keeping and reporting
  • anyone can have access to that data. And because everyone has access, creating reports is made easier.
  • Just think of not just how much you are saving, but also how much more efficient your workplace
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    This article introduces the benefits of the facility management software in hospitality industry. Physical plant software keeps tracking and scheduling the maintenance so work will be more efficient and productive. Three advantages of the software described in this article. First, the software performs tracking maintenance and repair work. Thus, it makes easier to identify the need for the maintenance, repair or replacement, and it prevents facilities from breaking down through regular check-up. Second, workflow will be more efficient. Most maintenance jobs are already scheduled through the software, so it allows work tasks to be streamlined. Lastly, information will be stored in the software so anyone can have access to the data, and it makes a report for everyone to share.
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What's Driving IT Investment in 2011? | News | Hospitality Magazine (HT) - 0 views

  • Elevating the guest experience Improved guest experience is the top driver for mobility investments, cited by 76 percent of hospitality venues surveyed. Hospitality decision makers are investing in mobile technologies to support customer-facing applications that improve guest services by handling wireless email, guest/attendee check-in, table-side order/payment or event ticketing, among others.
  • Empowering the mobile worker Fifty-nine percent of respondents currently deploying mobile and wireless technology witnessed an increase in employee productivity and efficiency, while 55 percent saw improved sales results. Managers, security personnel and customer service associates are the primary users of mobile and wireless devices in the hospitality companies surveyed
  • Currently, the most popular applications on two-way radios are project management (51 percent) and collaboration (41 percent). Unified messaging and remote management/monitoring have the highest rate of planned deployments into 2012. Among survey respondents, tablets and VoIP handsets are the top two mobile devices planned for new deployments by 2012.
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  • Enabling operational efficiency Seventy-five percent of hospitality organizations surveyed already have wireless LAN (WLAN) installed in their facilities.
  • Improving throughput and reliability, and extending range of current wireless data networks are the top three drivers behind 802.11n WLAN adoption – all critical network features to meet greater data volumes and increasing demands for access from the customer and mobile workforce.
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    The author introduced a recent study, which uncovered that information technology (IT) spending in the hospitality industry was expected to increase in 2011. Even though the article and survey were conducted in 2011, we can tell that the hospitality industry paid attention to the importance of IT investment and made good use of IT to improve customer service. In the article, the survey revealed that 56 percent of hospitality organizations planned to raise new technology investments to better equip their workforces, improve operational efficiencies and enhance the customer experience.
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Square for Restaurants Gets Plate IQ Tool | PYMNTS.com - 0 views

  • Plate IQ has cozied up with Square, announcing on Tuesday (May 15) an integration with the new Square for Restaurants service.
  • The deal involves Plate IQ’s daily sales software, which enables restaurants to “automatically input guest payment data from Square for Restaurants into many existing accounting software platforms and create valuable summaries of daily transactions, alleviating the typical manual-entry demands placed on general managers,” according to a Plate IQ press release.
  • The integration also will let restaurant workers “automatically attribute daily sales to the correct general ledger account for more accurate and detailed bookkeeping,” review revenue from various locations on a single screen and see real-time sales and purchasing data, allowing restaurant operators to estimate their cost of goods sold.
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  • In addition to creating room for error, these outdated practices place burden on already busy managers,” said Bhavuk Kaul, co-founder and CEO of Plate IQ. “Plate IQ’s integration with Square for Restaurants gives owners and operators access to last night’s sales accurately accounted for, automatically, by morning.”
  • Plate IQ said its software Daily Sales integrates with existing accounting software including QuickBooks Online, Sage Intacct and Xero accounting software
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    Plate IQ has formed a partnership with Square announcing an integration with Square's new Restaurant service. Plate IQ's daily dales software enables restaurants to "automatically input guest payment data from Square for Restaurants into many existing accounting software platforms and create valuable summaries of daily transactions." This integration has multiple benefits including more accurate, faster and detailed bookkeeping and more efficient cost of goods sold management. At my restaurant, we use a very similar software to this called Avero. Avero is integrated with our Aloha POS system and the information is automatically inputted every morning from the day before. As a General Manager, I find software like this necessary to day to day operations. It enables me to generate reports on product mixes, individual server sales, categorical sales and even enables me to monitor labor compared to my revenue.
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Airbnb Launches Program for Those Affected by Hurricane | Hotel Business - 0 views

  • free temporary housing available for displaced residents and relief workers through September 16.
  • The Open Homes Program for Hurricane Dorian was first activated on August 28 to assist those in Puerto Rico and the U.S. Virgin Islands. The new activation area on the U.S. mainland includes the majority of Florida, Georgia, North Carolina, South Carolina, Alabama, Tennessee and Virginia.
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    Airbnb has paired with several of their hosts to offer free housing for individuals affected by Hurricane Dorian. This program was started back when Hurricane Sandy took affect but they have decided to bring back this concept and help those in need. In hospitality we must offer what we can at all times with arms open and Airbnb is offering shelter to those that lost it all.
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