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kayshap96

How Employee Time Tracking Software Transforms Hotel Management - 0 views

www3.swipeclock.com/...re-transforms-hotel-management

shared by kayshap96 on 02 Sep 18 - No Cached
  • The quality of staff management affects every aspect of the guest experience.
  • Since the cost of labor is a significant expense, optimizing human capital is paramount. Time tracking software is the answer for streamlining employee hospitality timekeeping and scheduling.
  • Employee scheduling requires: Forecasting occupancy Matching staffing demands to expected occupancy Creating shift schedules Adapting schedules to changes Accommodating employee availability and preferences
  • ...8 more annotations...
  • The solution for efficient and cost-effective employee management is advanced time and attendance software. Let’s discuss some of the benefits.
  • Cloud-based time and attendance eliminates hardware compatibility issues. This was a shortcoming of older enterprise systems. With cloud computing, all players can access work information from any internet-enabled device.
  • With an online shift trade board, the manager posts open shifts when an employee calls in sick before the shift begins. If the employee fails to call and just doesn’t show up, the system signals that a worker neglected to clock in. The system sends alerts to all available workers. The current schedule feeds information to the trade board. The system knows which workers are already working and, therefore, unavailable.
  • he manager approves the trade which triggers a confirmation alert to the applicable employee.
  • Time and attendance software remembers everyone’s availability and schedule requests.
  • Any business is susceptible to time theft. Since many hotel employees are unsupervised, the hospitality industry is especially vulnerable.
  • US employers pay millions a year in unnecessary wages due to time theft. A biometric time clock paired with a time tracking system allows managers to apply schedule lockouts and break rules.
  • Time tracking software handles the complex logistics of multiple employee types and pay rates. These include overtime calculations, accruals tracking, break tracking, and absence management.
  • kayshap96 on 02 Sep 18
     
    With technology constantly updating and hotels getting larger and obtaining more employees, it is important to have a system that is keeping up with the times, and makes bosses work a little easier and more efficient. With the time tracking software it does all of that. The software allows managers to have available employees cover shifts, it ensures there will be no time theft, it keeps track of overtime, pay rates, absences and more. The system is cost effective because it does not hold up the employer in the office all day, and with the watches out for the time thieves. This system does everything a manual tracker can do and more. It is extremely efficient.
ahart054

Sergio's adds robot waiter to Miami restaurant | Miami Herald - 0 views

www.miamiherald.com/...article251574953.html

robot waiter Technology

shared by ahart054 on 04 Jun 21 - No Cached
  • As part of a month-long trial period, they introduced ASTRO to help carry trays of food and return dirty dishes to the kitchen. Humans still serve the food to seated customers.
  • Sergio’s chain just signed a deal with the technology company to hire Servi robots at other Sergio’s locations in South Florida. The goal, Gazitua said, is to relieve Sergio’s human workers of some of the work that takes them away from helping customers in other, more human ways
  • “The human interaction is never going to be replaced — that’s what you want. You want your servers to spend time with your customers.”
  • ahart054 on 04 Jun 21
     
    Sergio's in West Kendall in South Florida has implemented ASTRO - short for Automated Service Tray Removal Organizer. The restaurant wasn't filling enough vacancies and their employees felt burnt out so they reached out to Bear Robotics who specialized in automated robots for the restaurant and hospitality industry. ASTRO earns $2-3 hourly and was "hired" to help the human worker, not replace them. The goal is for ASTRO to do grunt work like rushing food and returning dirty dishes. Higueros, of Bear Robotics, said, "The human interaction is never going to be replaced - that's what you want. You want your servers to spend time with your customers."
jspie001

Post-Covid Restaurant Staff Shortages Could Accelerate Automation And Robots - 0 views

moguldom.com/...celerate-automation-and-robots

shared by jspie001 on 06 Jun 21 - No Cached
  • “We can’t get people in quick enough. We can’t get them properly trained. They’re, in some cases, not as good as their predecessors because their predecessors have more experience,” Institute of Culinary Education’s Dean of Restaurant and Hospitality Management at Rick Camac said. “We’re bringing in some people who are pure entry level and we’re trying to teach them the business of hospitality and without enough time to do adequate training.”
  • “If there is a burger joint in New York that has a great following and wants to expand, we can upload that recipe in Naperville, and customers will get the exact same burger,” Nala Robotics President and Co-founder Ajay Sunkara told Restaurant Hospitality. On the West Cost there’s a robot restaurant focused on Chinese food that will be opening.
  • “We see Carry as a kind of harvesting sidekick for workers. It’s an autonomous harvesting companion,” Reddy said. “What it can do in the real world is transport up to 500 lbs. of crops in all terrain and all weather. It can increase production efficiency by up to 30 percent, which means it pays for itself in only 80 days.”
  • jspie001 on 06 Jun 21
     
    This article highlight how robotics can be used to have consistency in staff across multiple markets while also addressing the shortage of qualified applicants in todays competitive market. As time goes forward efficiency and reliability of robotic workers and AI will become ever more prevalent and emerging products like the ones in this article are very good examples of the direction and trends of staffing in the future.
abrow336

Hospitality Technology - Hotel Technology - 0 views

https://tophotel.news/experts-voice-technology-trends-in-travel-the-face-of-hospitality-tech-in-2021/ Technology trends are evolving faster than ever this past year. Due to the COVID-19 pandemic i...

started by abrow336 on 13 Jan 21 no follow-up yet
abrow336

Cloud Computing - 0 views

https://www.hotelogix.com/blog/2020/01/13/advantages-of-cloud-computing-for-hotel-industry/ Cloud Computing has done wonders for many industries across the globe. Ensuring that files and confiden...

started by abrow336 on 20 Jan 21 no follow-up yet
guanhuahao

Hospitality Network Guide: How Hotels Can Help Employees | Cvent Blog - 0 views

www.cvent.com/...hospitality-network

hospitality network

shared by guanhuahao on 23 Jan 21 - No Cached
  • Hilton and Wyndham help furloughed workers with access to other jobs
  • how hoteliers can get involved and build a resilient hospitality network of their own
  • Building a powerful hospitality network for your employees and connecting them with the tools they need to succeed is an important element of resilience and recovery.
  • ...4 more annotations...
  • Provide hospitality networking opportunities
  • Connect employees with alternative work
  • Offer education and training
  • Set up a relief fund
  • guanhuahao on 23 Jan 21
     
    This article explores what hotels can do for their employees using the network. Some hotels used the network to help employees in need during COVID-19, such as helping furloughed workers with access to other jobs, helping employees use this time to learn skills, and so on. Hotels also building a powerful network for employees in order to connect them with the tools they need to succeed, expect can successfully recovery.
khadija2050

50 Facilities Management Tips and Best Practices - Camcode - 0 views

www.camcode.com/...gement-tips-and-best-practices

facilities management tips best practices practices

shared by khadija2050 on 23 Nov 20 - No Cached
  • Cut night site lighting. “Depending upon how your site lighting is operated and circuited, you can create an ‘economize mode’ for overnight when the site is at its lowest occupancy. Keep perimeter site lighting on around your property and all entrances and main drives lit.
  •  Replace older lighting with LEDs. “Memorial Sloan-Kettering Cancer Center chose LEDs to replace existing lighting in a parking garage open 24/7, halving the garage’s power consumption. Meanwhile, Mediapolis Community Schools in Mediapolis, IA, also embarked on a retrofit of LED exterior lighting.
  • Implement a sustainable facility design plan. “Sustainable design is more attainable and affordable than it’s ever been, especially when you think in terms of years instead of days and weeks. It’s also worth noting that sustainable design is very well favored among the public, which is an extra incentive for companies interested in reinforcing their reputation as socially responsible and environmentally concerned
  • ...47 more annotations...
  • Know the total cost of all facility work done both directly and indirectly. “To the untrained eye, the facilities maintenance arm of a business appears to be a black hole of cost. The costs of these FM services add up, and unless discrepancies arise, that is where most of the business analysis ends. However, facilities maintenance managers, who are privy to all of the nuances that make up eac
  • h work order, understand the complexities and overhead involved in this sector of business.
  • Consider less obvious improvements that impact facility energy use. “Some energy-related projects will be more or less hidden from the users and primarily pursued to reduce energy demand, such as chiller and fan-unit upgrades. Such projects may end up providing the building users with better temperature control, but this is not the primary goal of the upgrade
  • Operational changes such as reducing the hours of HVAC and lighting operation, and changing setback temperatures, which require very little expenditure (if any at all) do not directly affect user experience, but can produce large reductions in electricity loads. In general, working with the building operations team to reduce energy use can produce impressive reductions in loa
  • his allows building and facility management professionals to determine whether the cost to improve a particular element of a building or a system in it against the cost savings over the same period. If the cost of an upgrade over its lifetime offers an advantage over the building operational costs it will save, then it’s generally considered a good investmen
  • “Finding the right suppliers to maintain your facilities can be difficult and time-consuming. From janitorial services, to groundskeeping and maintenance supplies, ensuring suppliers are providing apples-to-apples quotes, developing contracts with clear service levels, and validating that supplier quality
  • “Boilers today can reach efficiencies of up to 96 percent using condensing technology; however, a typical building, including new buildings, uses atmospheric type boilers which, for all intents and purposes, are only slightly more advanced than a science lab Bunsen burner. This technology is reliable and it works, but it is expensive to operate
  • An energy audit systematically identifies and develops opportunities to help reduce energy use in an institutional or commercial facility and, as a result, decrease building operating costs. Focusing the audit is imperative for maintenance and engineering managers.
  • “Commercial kitchens are high energy users, consuming roughly 2.5 times more energy per square foot than any other commercial space, according to the US Environmental Protection Agency (EPA).  Of that, as little as 40% is used in the preparation and storage of food, says the UK’s Carbon Trust; much of the wasted energy is dispersed into the kitchen.
  • All commercial buildings are insulated; building codes make it mandatory to insulate up to  a certain level. Unfortunately, because most buildings are put up under strict guidance to budgets, they are usually put up with only the minimal amount of insulation
  • Develop performance measures for your PM process with an emphasis on measuring the amount of PM that is work completed compared to all other work. Total PM hours should be the highest percentage of all the department’s maintenance work. This goal might seem impossible, but over time, it is very achievable
  • “Preventative maintenance is all about planning, plain and simple. Every piece of equipment or machinery at your disposal or under your care should have a schedule of what type of maintenance it requires and when it requires that check-up.
  • “Failure modes are defined as “how something fails.” Let’s use a flat/membrane roof to show an example of what a failure mode is. On a flat/membrane roof, one failure mode may be “penetration of roof membrane,” and the causes of this failure mode could be many. Knowing the failure mode(s) of a specific maintainable item such as a membrane roof and its causes can be key to early detection of roof failure (not meeting the intent of the end user) so the repair can be made before it affects an operatio
  • “Catch small problems now before they become big ones. Addressing small details can add up to huge improvements in appearance and functionality. Ask your facilities services provider, janitorial company
  • You may schedule preventive maintenance based on meter readings on an equipment. However, equipment meters usually do not differentiate between work time and idle time
  • Greasing the rack and pinion of a beam saw, for instance, can cause grease and saw dust to solidify inside the gears over time, eventually preventing them from moving. If you’re unsure which tasks are beneficial to each piece of equipment, ask your equipment representative.”
  • Having spare parts and supplies around the time of a major preventive maintenance schedule is absolutely critical. Asset management software allows you to check the availability of the spare parts for dates when the work orders are due. This report can help you identify parts that are insufficient for the required work orders in the future. If you know which parts you are falling short on, you can order them in advance from suppliers rather than waiting till re-order limits are reached
  • “Appropriate repetition and reinforcement are necessary. The average person is bombarded with more than 300 messages while at work, and multiples of that outside of work, Finney says. Getting a message to land with an audience might take as many as 12 repetitions, in some cases, he says
  • Let’s get together: when you’re designing your facilities, design social spaces for your employees. These might be lunch or break rooms, games rooms, gyms, or even community gardens.
  • While other managers may work to manage clients or staff, your job is to manage facilities and all that occurs in them. Your corporation’s physical assets are just as important as your human resources, and you are the expert in this field. Whether it’s collating data or contributing to the organization’s bottom line, your input is a valuable part of corporate decision-making
  •  “Workplace inclusion has to be clearly defined before any initiatives can be pushed forward. One useful definition of an inclusive office is a workplace in which all staff are treated with respect and have equal access to resources and opportunities. Facility managers should build on this high-level description to create an idea of what concepts like equal access, diversity and fairness look like in their own facilities
  • Space costs money. Knowing that we are moving towards a working environment consisting of virtual or mobile workers, investing time in developing new workplace designs that can suit these new ways of working while increasing space utilization rates can result in impressive cost savings
  • Performing facility maintenance and engineering tasks is like sailing among icebergs. What technicians can’t see will sink them — or their facilities. Thermal imaging technology gives technicians the ability to see the unseen, making it easier to spot failing motors and electrical components,
  • This concept is broadly used to describe our attempt to formally identify in-house talent in many of our labor shops. We identify talent through a competitive selection process based on potential vs. skills and promote our selected personnel to the worker and helper level while training them to achieve appropriate full mechanic level with associated certifications/licenses
  • This directly leads to the client receiving a more fit-for-purpose solution and ultimately receiving greater value which grows a greater relationship.
  • In other words, there has to be a compelling reason based on our mission for why we would submit budgets for anything.” By presenting specific information on how and why you’ve chosen your budget numbers, you can help the C-suite see that your budget is well within reason
  • When you automate the work order process, you remove human error associated with it. Essentially, you’re taking the people out of the process and ensuring nothing gets missed or overlooked
  • “There are many different software options out there than can aid FMs in organizing and streamlining their everyday tasks. This ranges from software designed to help manage all maintenance activities to logging and tracking facility visitors for security purposes. 
  • uch smart sensors, operating costs are dramatically reduced, productivity is enhanced, and occupants’ comfort is improved.
  • “One of the most exciting features of Facilities Management software is the ability to manage heating and cooling remotely, or set a programmable thermostat to move set temperatures up or down throughout the day. Facilities planners love the ability to analyze and explore energy use from heating and cooling systems
  • “Maintenance and facilities administration systems must frequently abide by national and global regulatory requirements. All maintenance administrators face occasional random or audits inspections by regulatory authorities. Maintenance software enables you to prove regulatory conformity and decrease the amount of paperwork and preparation that is needed for an audit.
  • KPIs allude to opportunities and errors in your company. Paired with the Internet of Things (IoT) and energy management systems, KPIs can be used to highlight missed maintenance tasks, greater traffic area of your business or problems with machinery
  • “Closely monitoring energy and water use to reduce building-operating costs is another benefit. By allowing owners to monitor and analyze the performance of multiple systems—air-conditioning levels, lights on automatic dimmers, water usage
  • “A feature that’s gaining a lot of ground is using facial recognition technology to let people in and out of the building. It’s more secure than key fobs or cards, and unlike cards and fobs, you can’t forget your face at home. It’s like batting a triple, or killing three birds with one stone
  • You cannot do your job properly without the correct information. If you don’t have proper records on the state of your facilities, you can’t do your job as a facilities manager.
  • “A surprising number of facilities managers have no true system in place for managing their space.  More than a quarter of everyone interviewed – 28 percent –
  • . It may help significantly with compliance with various industry standards, such as HIPAA in the healthcare industry and Sarbanes-Oxley in the financial field. It can help to document best practices for avoiding accidents, or in the worst case scenario,
  • This method identifies how critical a piece of equipment or maintenance task is to your business and will ultimately show you where it should land in your prioritization process
  • Smartsheet is a spreadsheet that you share with your co-workers, but its features go far beyond Excel. This tool combines the traditional spreadsheet with project management tools, templates, and forms and allows you and your colleagues to access spreadsheets on mobile devices and work on them collaboratively
  • The business world is increasingly embracing a larger remote workforce. Offices are used as areas to collaborate, develop, and design new ideas. The day-to-day work can be, and often is, done from home
  • “Another possibility for cutting costs, say experts, is not just moving staff around, but moving work around also. This means carefully examining all outsourcing contracts to see if they can be scaled back and the work completed by in-house staff
  • “Verify assets from a minimum of two data points, such as the barcode and the item’s serial number.
  • After collecting data and developing a maintenance schedule for your assets, you need to plan for the long-term maintenance of your asset inventory
  • However good asset management and maintenance planning is, there comes a time when an asset reaches the end of its useful life and should be disposed of.
  • “If you’re trying to get a handle of your documents, the first thing you should do is an asset assessment. Detail the condition of all the main equipment and systems, and document those conditions
  • Strategic asset management integrates key relationships between planning and delivery activities.
  • Maximize your use of vertical cubic footage by placing seasonal products or those that move less frequently in harder-to-reach vertical storage areas
  • khadija2050 on 23 Nov 20
     
    the article highlights how companies can benefit from sustainable design and gives tips on preventive maintenance
melnetra112

What is LEED Certification in Real Estate? - 0 views

hoteltechreport.com/...leed-certification

Hotel business LEED

shared by melnetra112 on 14 Feb 22 - No Cached
  • LEED stands for Leadership in Energy and Environmental Design. It’s an internationally accepted green building certification system designed by the US Green Building Council (USGBC), a non-profit organization consisting of members from real estate, construction, finance, and technology sectors.
  • LEED certification means that your hotel has met certain standards for sustainability. There are four LEED levels
  • LEED commercial projects earn points
  • ...3 more annotations...
  • Sustainable sites Water efficiency Energy and atmosphere Materials and resources Indoor environmental quality
  • LEED certification is good for your guests and employees, the planet, and, ultimately, your bottom line.
  • LEED buildings are shown to improve worker health and wellbeing, in addition to being a better experience for your guests. LEED buildings bring in clean air and natural light, and discourage the use of harmful chemicals found in paint and other building supplies that can impact our health over time. Employees feel better, and that impacts morale
  • melnetra112 on 14 Feb 22
     
    LEED certification system is designed by USGBC a non-profit organization. LEED certification mean that a certain standard has been removed in order to build a better environment. The certificate of LEED is shwn to improve worker health and wellbeing
martha villamizar

hSenid Biz showcases its latest HRIS technologies at the GITEX Technology Week 2012: HR... - 1 views

www.hr.com/...is-technologies-_h8l6s1ye.html

HRIS SOLUTION HR technology

shared by martha villamizar on 23 Nov 12 - No Cached
  • Dubai, 17th October 2012 - hSenid Business Solutions, the leader in HRIS solutions in Sri Lanka was one of the few Sri Lankan IT companies to showcased its latest HRIS technologies at the GITEX Technology Week 2012. The event took place from 14th – 18th October at the Dubai International Convention and Exhibition Centre (DICEC and GITEX is recognized internationally as the largest and most important business-to-business IT Trade Event for Corporate, Enterprise and SME businesses in the Middle Eastern, African and South Asian regions which makes it the Number 1 trade exhibition in the MEASA region. Over 138,000 ICT professionals from over 144 countries participate at GITEX annually and over 3,500 companies were present from over 77 countries.
  • martha villamizar on 23 Nov 12
     
    HRIS is the latest technology in HR. This software in my opinion is not one of the most needed in any company. When talking about organization, time, tracking large number of workers, etc. HRIS could be the perfect solution. Every HRIS system has different capabilities, depends on what the company really is looking for. The best HRIS system will be the one that fits your company needs. An HRIS includes benefits administration, employee data, and time saving for HR.
  • Gaby Belardo on 24 Nov 12
     
    This article discusses some of the latest technology in Human Resource Information Systems technologies. I completely agree with your statement that this system is one of the most needed in any company. I do not see how a company could run with ease without it. The article states, "hSenid Biz as a leader in the HRIS domain showcased the HRM Enterprise XV which is the latest hSenid HRIS solution which offers strategic, administrative and strategic MIS HR modules which can help an organization address their increasing HR requirements and achieve better business results. In addition the hSenid's cloud solution PeoplesHR showcased the benefits of Cloud HR and the practical applications. hSenid also offers Human Resource Outsourcing capabilities to organization which makes hSenid a true and complete HR solutions provider." HRIS systems really have the ability to coordinate communication among different departments.
alibaba0512

Battle At The POS Heats Up - Business Insider - 0 views

www.businessinsider.com/le-at-the-pos-heats-up-2012-11

POS NFC Mobile device APP

shared by alibaba0512 on 19 Jan 13 - No Cached
  • Square pioneered a new point of sale (POS) by allowing small businesses and consumers to accept credit card payments via their mobile devices
  • Technology is developing so fast that NFC may already be yesterday’s news.
  • alibaba0512 on 19 Jan 13
     
    Like this article mentioned, the technology flies faster than our imagination. By using tablet or smart phone, customer can pick whatever they want and clerk can use Square APP to swipe credit card in WIFI environment. POS is the most important system for every hospitality industry worker. How to catch up the latest technology and increase the value of service are the key to be successful. Although NFC and QR codes are used in some stores and device, I personally think the internet application for paying can be developed as fast as smart phone popularization.
Katie Gallagher

POS System Pay Off - 0 views

www.baselinemag.com/...POS-System-Pay-Off

POS hospitality

shared by Katie Gallagher on 09 Jun 13 - No Cached
  • Katie Gallagher on 09 Jun 13
     
    Point of sales systems have been increasing popular in all retail and service industries. POS systems help companies integrate their accounting systems, track inventory, cut operating costs and more, while keeping all their company information in one place. Having a dated system in place could potentially cause frustration with the stores customers. Having an older system or cash register in place could cause long lines and inaccurate register transactions like it did for Golden Spoon Frozen Yogurt. Before using a POS system it would take even the most experienced worker 2 minutes or more to process a credit card, now it take 20 seconds. This keeps the lines shorter and the customers happy. There are issues that still arise from POS systems, for example security. One retail store based out of New York City had issues with people hacking into their DSL routers and accessing 3 months of credit card information. This company didn't seem to have any real security in place as far as accessing the system, as all employees used the same password to log in. The company used password policies and tougher procedures with credit cards to beef up security. Another company, also based out of NYC, has seen a faster and easier way to control inventory through the use to POS systems. This system can tell the managers what needs to be repurchased if an item is popular, or what's still sitting on the shelves and not being sold. This helps controls losses at the end of the season with less merchandise needed to be sold at discounted prices. Whether it's a hotel, retail store, or restaurant, POS systems help organize a company's most important and valuable information.
Charlesque Moses

Are "Green Initiatives" in Hotels Bogus? Hotel Workers Think So : TreeHugger - 0 views

www.treehugger.com/...us-hotel-workers-think-so.html

shared by Charlesque Moses on 16 Jun 13 - No Cached
  • The hotel users get a few bucks back because they are not paying for services that they don't feel they need; the hotel saves a few bucks and a lot of water and electricity; everybody wins except the guys at the bottom who do the dirty work.
  • Charlesque Moses on 16 Jun 13
     
    This article contains the belief that the "green initiatives" of the hotels are more for saving the company money than saving our planet. The article continues to tell how some hotels give their customers rewards for not requiring housekeeping assistance. This leaves the question of whether this initiative is actually saving the company money or harming the employment of the housekeeping staff. I believe that going green is a proper step to take, especially looking at today's economy. Going green could improve our environment. However, this is not what I am seeing in today's companies. The companies are too reliant on profit. So, they use the green initiative as a way to actually cut costs, without actually going green. Companies should focus more on how the green initiative will affect the world as a whole in the future instead of completely focusing on profiting for now. Focusing on profit and covering it with the supposed green initiative will only drive up unemployment and create more problems with today's economy.
yiran DING

Importance of Latest Communication Technology for Event Planners - 0 views

ezinearticles.com/?Importance-of-Latest-Communication-Technology-for-Event-Planners&id=5207912

communication technology event planners

shared by yiran DING on 02 Apr 13 - No Cached
  • yiran DING on 02 Apr 13
     
    It is very important that all the agents and their workers always stay in touch. An ordinary cell is not usually sufficient nowaday for an even planner. They need more sofisticated tools for more effective communication.
YIZHE YANG

e-business strategy - virtual value chain - 0 views

www.tutor2u.net/...-strategy-business-models.html

e-business； strategy ；chain； Ford Motor ； Porter's Value Chain

shared by YIZHE YANG on 30 Jan 13 - No Cached
  • YIZHE YANG on 30 Jan 13
     
    Over the years, some businesses have controlled almost all factors of production and distribution (Ford in its early days) whereas others have outsourced almost everything (Dell). In the early days of industry, large enterprises controlled and owned most factors of production and businesses like Ford Motor Company in the USA had their own foundries, railroad, forestry and electricity generating plants, In the UK, Cadbury's and Lever Brothers went so far as to build villages and amenities for their workers. The motivation for this vertical integration was varied but included cost and quality control, worker loyalty and protection of proprietary processes. As well as control of production, resources and employees, businesses like Ford also controlled the retail sales and service network.
  • YIZHE YANG on 03 Feb 13
     
    The virtual value chain, created by John Sviokla and Jeffrey Rayport, is a business model describing the dissemination of value-generating information services throughout an Extended Enterprise . This value chain begins with the content supplied by the provider, which is then distributed and supported by the information infrastructure; thereupon the context provider supplies actual customer interaction. It supports the physical value chain of procurement, manufacturing, distribution and sales of traditional companies. To illustrate the distinction between the two value chains consider the following: "when consumers use answering machines to leave a message, they are using an object that is both made and sold in the physical world, however when they buy electronic answering services from the phone company they are using the marketspace-a virtual realm where products and services are digital information and are delivered through information-based channels." (Rayport et al. 1996) Many businesses employ both value chains, including banks, which provide services to customers in the physical world at their branch offices and virtually online. The value chain is separated into two chains because the marketplace (physical) and the marketspace (virtual) need to be managed in different ways to be effective and efficient (Samuelson 1981). Nonetheless, the linkage between the two is critical for effective supply chain management.
vincentsalazar

Thriving online firm keeps growing its event-planning business | The Charlotte Observer - 0 views

www.charlotteobserver.com/...article38204409.html

event planning

shared by vincentsalazar on 03 Oct 16 - No Cached
  • vincentsalazar on 03 Oct 16
     
    "When you go to SignUpGenius.com, you'll find services catering to the needs of eight different groups. There are schools, looking for help with organizing parent-teacher conferences, class volunteers, and events such as book fairs. Churches and temples can get help with scheduling nursery workers and greeters. Nonprofits can organize donations and fundraisers. Other groups are clubs and groups, sports, business, family and college. The idea is to attract a range of users, from parents organizing car pools to businesses coordinating employee training schedules. "By going broad, we still haven't scratched the surface," said Angel Rutledge, who is married to Dan and is the chief marketing officer. SignUpGenius' users are 78 percent female, and 80 percent are between the ages of 25 and 54. "Our primary user is a mom with kids," says marketing strategist Kate White. "Most people tend to find us through their kids' activities." Monthly fees range from free to $49.99, where users can get additional features such as cloud file storage and access by multiple administrators. These subscription services were significant, Dan Rutledge says, "because we jumped into the organizational level, from coach to league, from teacher to school." While the Rutledges don't disclose specific financial information of the private company, other numbers illustrate its growth. Revenue in August 2015 increased 225 percent over August 2014, according to the company. Between 120,000 and 190,000 events are organized per month, with a groundswell in August and September, when the school year begins. In 2014, SignUpGenius says 1.4 million new sign-up pages were created. Traffic rose 35 percent last year, to 39.9 million visitors. And the company has grown from 13 employees this spring, to 20 now." This article illustrates the idea of on the event planning and I.T. programs working handing in handing. As an example, the article uses the company SignUpGenius wh
Jenna Rashbaum

Biometrics Provide Undeniable Time & Attendance for Beachside Resorts | Case Studies | ... - 0 views

hospitalitytechnology.edgl.com/...nce-for-Beachside-Resorts54650

biometrics hospitality resorts technology travel software

shared by Jenna Rashbaum on 24 Aug 12 - No Cached
  • Jenna Rashbaum on 24 Aug 12
     
    The La Jolla Beach and Tennis Club in California has had many problems with time cards for their employees over the past several years. They used to use swipe cards with bar-codes to tell when people were coming in and out of work but there are a lot of problems with that technology. If people misplaced their cards or knew they were going to be late so gave it to a co-worker to punch them in is not a very smart thing to have in the hotel. After a lot of problems with this system management finally went in a new direction. They decided to move to newer technology and go with Biometrics. The hotel now has a hand reader system that makes every employee get there hand measured to clock in. This technology measured length, width, thickness, and surface area of the hand to store in the system so it knows each persons hand every time they go to clock in any time there after. When going to clock in the system asks for the employee number and then is ready for your hand on the little screen for your scan. The entire process of this takes under 1 minute. This technology of the HandPunch 3000 not only allows the employees to clock in but also allows management to collect data for pay codes, tips collected, and to allow the employees to go back and view their past times in and out. This system is a very green way to go in the hotel industry because there is no paper for records of clock in times, and there are no swipe cards that need to be made for clock in times. Ever since this hotel got the HandPunch 3000 they have not had issues of other employees clocking in other people. The system of course had some glitches to it in the beginning but they were fixed immediately while the staff was there installing it. My only question to this article that is not answered is : since it is a machine that has to be plugged in, what happens if the power goes out? Can employees still clock in to work because the hotel still is functioning?
Linfan Cai

Hospitality eBusiness Strategies, Inc. (HeBS) | Hospitality-Industry.com - 0 views

www.hospitality-industry.com/..._ebusiness_strategies_inc_hebs

Internet hospitality ebusiness

shared by Linfan Cai on 14 Sep 12 - No Cached
  • Linfan Cai on 14 Sep 12
     
    This is a full-service hotel internet marketing firm. The workers in this firm are responsible for hoteliers to take full advantage of the direct online channel. Customers could connect the hotel's main distribution channel by HeBS' websites. They could provide crucial advice, recommendations and solution for the hotel or travel company. The hotel Internet marketing experts could increase Internet presence and online business while capturing new valuable online markets by using all kinds of methodology and tools. The Internet-based business models and techonologies are achieved. The marketers could be the guests' speakers and presenters. Guests could preferably gain more distributions and informations about hotel events, conferences or tourism events. The hotel internet marketing firm is able to build the better joint.
Jennifer Koren

Automatic tipping: IRS rules change could be taxing for hospitality industry | Indianap... - 0 views

www.indystar.com/...ld-taxing-hospitality-industry

automatic gratuity IRS Accounting Hospitality Tips

shared by Jennifer Koren on 15 Oct 13 - No Cached
  • It could affect hiring if restaurants continue to be faced with additional costs and burdens to comply with government mandates and regulations,”
  • thanks to an IRS ruling, restaurants are being thrown into the debate — and are faced with a decision of their own: Should tipping for large parties be left solely to the customer or should the restaurant tack it on to the bill?
  • “When they spend $200 and leave $20, you’re losing out on about $16 or $17 when we already pay a tip out to a host, bartender and bussers. It really makes the income of a server go down.”
  • ...1 more annotation...
  • Restaurants account for 296,100 jobs in the state — 10 percent of the work force.
  • Jennifer Koren on 15 Oct 13
     
    According to this article, the IRS is considering changing the way Automatic gratuities are processed in restaurants. Often when gratuity is included, more than one issue arises. Parties tend to not leave additional tips and there is also an issue with what if a customer wants to leave less than the automatic 15 or 18 percent tip? Bennet Ackerman, owner of a Melting Pot in Indianapolis, says that "some servers tend to get a little lazy when they know they already have that automatic gratuity." If a large party is given a check of $200, some parties will tip $20. If gratuity was included, they would receive anywhere from 30-40. After tip out to the bartender, hosts and other support staff, the server is actually making about a 6% tip off of that table. I agree that with large parties, the reward sometimes does not pay off, no pun intended. More money can be made off of smaller parties, and the turn over rate is faster. Some restaurants are doing away with automatic gratuity, and instead, they are adding suggested tip amounts at the bottom of the check. This, will at the very least, give the guests dining, a reference guide. The issue at hand here is whether or not to consider the automatic gratuity as a tip for a server, or as a service charge. This will greatly affect taxes at the end of the year and budgeting for the employees. With the economy the way it is, servers and other tipped workers are seeing less tips. The issue is of great concern for restaurants and come January 1st, there may be some very unhappy employees as well as restaurant owners.
jazminesnyder

Guest Column: How Distribution Systems Are Like Seat Belts - Business Travel News - 0 views

www.businesstravelnews.com/...on-Systems-Are-Like-Seat-Belts

staying hotels trends american initiatives industry sustainability Green guest column distribution systems seat news travel business travel belts

shared by jazminesnyder on 09 Sep 15 - No Cached
  • global distribution systems use old technology
  • their interfaces aren’t quite as attractive as airline websites
  • they still do what they’re designed to do efficiently and affordably.
  • ...4 more annotations...
  • agency portals
  • Are not designed to manage high transaction volumes generated by large TMCs.Do not offer comparison shopping on competing airlines.
  • Its strategy seems to rest in shifting distribution costs to corporate buyers.
  • Building out airline websites, keeping website content updated, investing in agent portals and investing in direct connect technology all come with significant capital expenditures or resource costs.
  • jazminesnyder on 09 Sep 15
     
    My article this week is about how GDS (Global Distribution Systems) can be compared to a seatbelt. The author opens the article discussing the main reasons we still continue to use seatbelts; even though they aren't the most comfortable or fashionable items to use, they still do their jobs in saving our lives when it comes to a collision of some sort. The author is in favor of GDS and makes the claim that like seatbelts, the GDS may not be the most up-to-date or may not appear to be as nice as other local systems to each individual airline, but they get the job done and there are no other systems out there like it that we know of (no other systems that do everything he GDS system does that is). The main topic of discussion that the article is concerned with is the recent decision made by the company Lufthansa to start charging its customers an additional surcharge for using GDS systems instead of going through its own system. The author clearly makes it know that she doesn't believe Lufthansa when they say they are charging this additional surcharge because GDS is the most expensive channel to go through. "Because there's no reason to think that an airline should expect to distribute its products without any cost, Lufthansa's recent gambit seems more of a tactic for increasing lagging direct distribution... Its strategy seems to rest in shifting distribution costs to corporate buyers" claims Rose, the author of the article. The author also points out some of the draw backs of using agency portals, the main reason being that a customer cannot compare rates of other competitors and that agency portals cannot handle high volume transactions like the GDS can. It is also made known that there are costs that come with other channels as well, like the prices you pay for building airline websites and keeping them updated. The author concludes that "Given the history of negotiations between airlines and GDSs, it's impossible to know whether Lufthansa is using DCC as
nadiatc

Luxury Hotel Transforms Guest Experience Through Technology - Cisco - 0 views

www.cisco.com/...case_study_c36-648251.html

shared by nadiatc on 26 May 14 - No Cached
  • The hotels’ target market consists of highly accomplished, technology-savvy guests who expect the world’s best business tools, room amenities, and business services.
  • They envisioned using advanced video, collaboration, and networking technologies to create a unique and exciting experience throughout the property, delighting leisure travelers and providing world-class collaboration capabilities for business travelers.
  • The venture would require exquisitely coordinated interactions between high-bandwidth wired and wireless networks, multiple business video and collaboration applications, and endpoints such as video displays and IP phones.
  • nadiatc on 26 May 14
     
    The JW Marriott Marquis Miami and Hotel Beaux Arts Miami are three Marriott hotel brands that have been combined as the setting to create a revolutionized guest experience experience with the use of technology throughout the property. Not just technology here and there, but rather technology as the primary provider of the experience. This is evidenced by the conference room amenities: Virtual Meetings by Marriott, mobile video concierge, world's largest video powered by Cisco, digital signage, and wireless IP phones for guest use (which allow guest to order room service, check the weather, special offers, etc.). The goal and vision of the property is to allow guests to experience the advantages of technology to interact with other guets, co-workers, and hotel employees, in hopes that they will enjoy new ways to communicate, as well as have more fun. The hotel has already experienced several benefits and other favourable results: a one-of-a-kind experience for guests, effective marketing of hotel services, operational efficiency from working with one vendor, and increased guest safety thanks to 70 surveillance cameras deployed throughout public areas of the property and monitored by Cisco, who will notify hotel personnel immediately of any emergencies.
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