HNN - Hotel industry explores voice tech, smart speakers - 0 views
www.hotelnewsnow.com/...ores-voice-tech-smart-speakers
hotel industry voice tech Hospitality technology
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Through the smart speaker, guests can request information, such as hours of breakfast or for the fitness center, and they’ll receive an immediate “canned” response, he said. For other more specific requests, such as asking for more towels or for a late check out, the platform converts the request through a tablet, which triggers hotels staff to respond accordingly and complete the request.
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Hotel companies have begun switching over some requests that would normally go to a concierge, such as restaurant recommendations, to voice-activated smart devices, while some have gone a step further and let guests control lights, shades and the HVAC system, said Victor Idrac, project coordinator at HTNG.
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tness center, and they’ll receive an immediate “canned” response, he said. For other more specific requests, such as asking for more towels or for a late check out, the platform converts the request through a tablet, which triggers hotels staff to respond accordingly and complete the request.
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Through the smart speaker, guests can request information, such as hours of breakfast or for the fitness center, and they’ll receive an immediate “canned” response, he said. For other more specific requests, such as asking for more towels or for a late check out, the platform converts the request through a tablet, which triggers hotels staff to respond accordingly and complete the request.
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“During the early adoption phase of any guest-facing technology, guest education is critical to utilization, experience and value,” he said. “Another equally important part is staff training, as implementation of voice-based solutions can impact the staff in a multitude of ways.”
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Routine updates on the devices are a necessity, he said, and software updates should not only introduce new features but also fix any security bugs ore vulnerabilities that have come to light
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Routine updates on the devices are a necessity, he said, and software updates should not only introduce new features but also fix any security bugs ore vulnerabilities that have come to ligh
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Voice is one of the greatest emerging technologies of this decade, and hotel brands should get comfortable with this tech now, he said. Some brands that will come later to the game will need to listen to their customer base, he said
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This article discusses the never ending demand and growth of technology in the hospitality and tourism industry. The article specially discusses voice technology. Similar to the Amazon Alexa and Google Dot. Many hotels across the United States have already implemented this technology into their guest rooms. According to the article, "it provides better tracking capability." Ron Phol SVP and COO of Best Western Hotel & Resorts. A guest can put in a request through the voice technology and software is able to track the time it takes for a guest to receive a response back. This voice technology is still in its baby stages. So an extended amount of training and care is involved when introducing it to hotels, not only for the staff but also the guest. There is also the concern of security breaches and down time that can slow down the day to day functions of a hotel.