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New telecommunications technologies for the restaurant and foodservice industry - 1 views

  • The Automated Attendant is incredibly versatile, allowing callers to be answered by different greetings depending on the situation. If it’s after hours, your customers could hear something like, “Sorry, our restaurant is closed, but, if you leave a message we will get back to you shortly,” or if it’s during peak times, “Sorry, we are very busy attending at the moment but please leave a message at the tone.” If someone does happen to leave a message, the system can send a copy of the voice mail message out as a WAV file to your handheld.
  • Simply put, the Automated Attendant, voice mail to email, line appearances, paging, and portable phones will all make it easier to answer the call, book the next reservation, and run your business.
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    Telecommunication is a kind of trasmission and information. In old times, smoke signal or colorful flags were used as telecommunications. Nowadays, telecommunication involves use of electrical devices such like telephones and videos.  I think there are lots of people among us working in restaurant right now. So I want to ask a question: Does it frequently happen  that the phone rings when you are crazy with customers' orders? I am always struggling in such crazy situation which leads me to bad working mood. In this article, it mentioned telecommunication method that help servers in restaurant handle with phone calls in rush hours. Instead of voice message, Automated Attendant will send voice messages directly to managers' emails, which means not have to pick up the phone to hear voice mails. It really makes sense because sometimes servers even have no time to listen to the voice mails in phones, which will let restaurant miss some important dinner reservations. So as a server in restaurant, I do think telecommunication is helpful and significant.
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MyCheck Breaks New Ground with Menu Reordering Capability for Custom Mobile Payment App... - 1 views

shared by knare002 on 12 May 19 - No Cached
  • “MyCheck’s reordering capability is a powerful technological innovation that revolutionizes in-location ordering and the guest experience because unlike tablet solutions, our branded mobile payment apps seamlessly connect to the point-of-sale, link guest consumption to rewards and foster ongoing brand engagement,” said Tal Nathanel, U.S. CEO of MyCheck
  • Check’s reordering capability is a powerful technological innovation that revolutionizes in-location ordering and the guest experience because unlike tablet solutions, our branded mobile payment apps seamlessly connect to the point-of-sale, link guest consumption to rewards and foster ongoing brand engagement,” said Tal Nathanel, U.S. CEO of MyCheck.
  • ation ordering and the guest experience because unlike tablet solutions, our branded mobile payment apps seamlessly connect to the point-of-sale, link guest consumpti
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  • “MyCheck’s reordering capability is a powerful technological innovation that revolutionizes in-location ordering and the guest experience because unlike tablet solutions, our branded mobile payment apps seamlessly connect to the point-of-sale, link guest consumption to rewards and foster ongoing brand engagement,” said Tal Nathanel, U.S. CEO of MyCheck.
  • location
  • MyCheck creates custom apps for hospitality groups and restaurant chains to extend their brand into the mobile world. With faster checkout, increased loyalty and customer engagement, MyCheck turns a clinical payment process into a dynamic experience for the guest, providing tools to understand customers better and interact with them in more mea
  • “MyCheck’s reordering capability is a powerful technological innovation that revolutionizes in-location ordering and the guest experience because unlike tablet solutions, our branded mobile payment apps seamlessly connect to the point-of-sale, link guest consumption to rewards and foster ongoing brand engagement,” said Tal Nathanel, U.S. CEO of MyCheck
  • Unlike traditional tablet solutions, MyCheck does not require any special hardware or related installation or maintenance. Because it is integrated with a restaurant’s POS, the MyCheck platform extracts data and analytics on consumption that can illuminate actionable marketing programs.
  • MyCheck creates custom apps for hospitality groups and restaurant chains to extend their brand into the mobile world. With faster checkout, increased loyalty and customer engagement, MyCheck turns a clinical payment process into a dynamic experience for the guest, providing tools to understand customers better and interact with them
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    The article reports MyCheck has created an app to eliminate ordering food and drinks at the table for some restaurants using tablets or servers. The app allows guest to order from the menu on their smart phone and the order is directly is sent to the POS system. The goal is to eliminate the big hardware. The hope is by restaurants using MyCheck the server will be able to spend more time on quality service. The power of ordering and paying will be at the power of the guest. Customer rewards are also going to be tracked through the app.
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    The article reports MyCheck has created an app to eliminate ordering food and drinks at the table for some restaurants using tablets or servers. The app allows guest to order from the menu on their smart phone and the order is directly is sent to the POS system. The goal is to eliminate the big hardware. The hope is by restaurants using MyCheck the server will be able to spend more time on quality service. The power of ordering and paying will be at the power of the guest. Customer rewards are also going to be tracked through the app.
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Innoviti Introduces Cloud Payment Reconciliation Technology for Restaurants | Hospitali... - 0 views

  •  Innoviti Payment Solutions announced that after successful pilots, it will now start extending its newly introduced cloud-based reconciliation technology to full-service restaurants, that require payments to be collected at a customer's table with automatic reconciliation with the bill.
  • The new technology works in a simple way. In a typical restaurant example, the central billing server first uploads every new bill generated to Innoviti's cloud-based integration server. Thus, the Innoviti Integration Server maintains an updated real time list of all pending bills that are yet to be paid. When a patron calls for his check, the waiter assigned to the relevant table simply uses the table's id to 'pull' the correct pending bill from cloud-based integration server on to the portable POS terminal in his hand. Once payment is completed on POS terminal, it generates an on-spot charge slip and updates back the necessary payment details against the specific pending bill on cloud server and then onwards to the restaurant billing server which initiated the bill.
  • Across India, Innoviti processes over US$ 6.5Bn of payments annually from over 1000+ cities, with a throughput per point of acceptance of 7000$, 2X of India's average (as per RBI data). Innoviti's payment solutions help merchants, banks and brands influence commercial transactions happening in offline commerce more efficiently than possible otherwise, through unconventional use of payment terminals.
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  • Innoviti is backed by marquee investors including Bessemer Venture Partners, USA, SBI Venture Capital, Singapore and Catamaran, India
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    Innoviti Payment Solutions announced that it will start extending its cloud-based reconciliation technology to full-service restaurants, that need payments to be collected at a customer's table with automatic reconciliation with the bill. Innoviti processes over US$ 6.5Bn of payments annually from over 1000+ cities in India and is backed by major financial investers like Catamaran, India, Bessemer Venture Partners, USA, and SBI Venture Capital, Singapore.
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Restaurants in 2021: Technology and Hospitality Search for Balance | QSR magazine - 0 views

  • And the end result is going to benefit guests, which opens opportunity for restaurants
  • At the intersection of much of this conversation is technology. Roughly half of full-service, fast casual, and coffee and snack operators, said they devoted more resources to tech during COVID, including online or in-app ordering, mobile payment, and delivery management, according to the National Restaurant Association’s 2021 State of the Restaurant Industry Report.
  • Percentage of restaurant operators who say they devoted more resources to customer-facing technology since the beginning of the outbreak in March
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  • Despite tech’s position in convenient, contactless ordering, so key in today’s environment, the Association pointed out, customers miss personal service. Given the choice of ordering from a server or ordering from their phone or a tablet at the table, most want the server.
  • Up next is the server versus tablet dilemma. Given a choice, most consumers prefer table service when they’re dining in a restaurant, the Association said.
  • Only one in five said the option of ordering and paying through a tablet or smartphone at the table would influence their restaurant choice
  • For example, the burger brand is deploying a “server partner” in tandem with waitstaff. Now, with handheld technology in tow, servers can spend more time roaming dining rooms and less on side tasks, like ringing up orders and delivering food. The server inputs orders at the table as they come in.
  • Among guests who plan to dine-in in a restaurant or fast-food venue in the next few months, 64 percent said they’d choose to sit in a section with traditional table service. This preference was strongest with older diners, with nearly 69 percent of Baby Boomers and 67 percent of Gen Xers saying they’d go for the section with traditional service.
  • Tech was more of a draw with Gen Z—55 percent said they would choose to order and pay electronically from their table.
  • COVID, however, forced restaurants to start listening again
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What are the Pros & Cons of Cloud Computing? | Morefield - 0 views

  • Cloud computing is when entities share a network of remotely accessible servers. The servers are hosted on the Internet, allowing businesses to manage data “in the cloud” instead of on a local server. It’s a shared space in which devices in the network can access data from anywhere.
    • nixalexa
       
      Many companies use cloud computing, where they can store software and important company information in one place. This article I chose from Morefield Communications it mentions how cloud computing has pros and cons. When discussing the pros cloud computing saves more money and time than having your IT teamwork with a server that might not be reliable and might not be as fast as having a cloud. When something goes wrong with the cloud, the company you use is responsible for making sure that the cloud is working properly and that any faults in the system get fixed, while with personal servers, your IT team has to be the one to fix these mistakes and maintain the installations and maintenance on the system. When discussing the cons managers and companies have to realize if they invest in clouds, it might not be cheap and if they decide to go from a cloud back to a personal server it might be expensive. Because clouds are owned by service providers you many times will have little control as it pertains to infrastructure and connection problems within the cloud unless it is due to your Wi-Fi. I believe if your company has high-speed internet and good bandwidth, as well as the financial means to maintain a cloud for a business I would recommend it.
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How Cloud Computing Helped Hotels and HotelTechReport.com Cope with Volatility | AWS fo... - 0 views

  • During the pandemic, the travel industry adopted technology at unprecedented speed and scope to meet new regulations and volatile market conditions.
  • At the heart of every hotel process or SOP there is software that relies on cloud computing.
  • received responses from 657 hoteliers that crystalized the major trends we’ve observed in the market:
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  • cost savings is now actually less important to hoteliers than the ability to adapt to rapidly changing business conditions.
  • Historically, hoteliers respond that improving operational efficiency is the most important value proposition for adopting software, but when asked about their goal for hotel technology in 2021, hoteliers said they were adopting new technology solutions to assist in the transformation of business processes and operating models.
  • 96% told us that technology will be more important to their businesses in five years. 91% said that they expect to be using more software tools to run their businesses in 2025 than they did in 2020.
  • Hotels needed to decrease staffing levels while delivering increased, safety-focused levels of customer service.
  • Guests demanded fully contactless experiences for the first time in history.
  • detailed housekeeping protocols.
  • infrastructure and assets went unused
  • ocused on using technology to transform business processes after the events of 2020
  • Cloud computing technology like AWS has lowered the cost of delivery so that hotel operators of any size can access software that was previously only available to major global chains.
  • The cloud allows companies to avoid costly installations. It requires minimal upfront investment and frees up companies to focus on improving their core services instead of server configurations. The cloud also offers companies a pay-as-you-go model so that they can scale up and down their infrastructure in a flexible and cost-effective way.
  • Increasing server capacity without cloud servers would have required us to rush-order new servers. F
  • $5,000.
  • one additional server
  • able to double our server capacity for minimal cost.
  • It adapts to meet evolving business needs.
  • Sometimes they face growing pains and need to rapidly scale infrastructure to meet new demand.
  • hospitality ecosystem can use the cloud’s fundamental scale-up-on-demand model to enable creativity, innovation, and speed.
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    After the pandemic hit in 2020, hotels have had to adapt to a volatile market quickly or risk major losses. This quick adaptation would not have been possible without cloud computing. Based on a Jan. 2021 survey, the vast majority of hoteliers now claim that the most important use of software is to have the ability to adapt to rapidly changing business conditions- a shift from the historical answer of efficiency and cost savings. What is clear is that without cloud computing, hotels would not be able to meet guests' evolving needs while navigating an ever- changing travel market.
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Green Computing, a contribution to save the environment | Lancaster University - 1 views

  • Going Green" is a rising trend establishing itself as the preferred way of doing things while saving the environment.
  • Green computing is the environmentally responsible and eco-friendly use of computers and their resources. In broader terms, it is also defined as the study of designing, engineering, manufacturing, using and disposing of computing devices in a way that reduces their environmental impact.
  • Green Computing involves reducing the environmental impact of technology. That means using less energy, reducing waste and promoting sustainability. Green computing aims to reduce the carbon footprint generated by the Information Technology and Systems business and related industries
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  • Energy-efficiency and e-waste are two major techniques involved in green computing. Energy efficiency involves implementation of energy-efficient central processing units (CPUs), servers and peripherals as well as reduced resource consumption. And e-waste is the proper disposal of electronic waste.
  • It is estimated that out of $250 billion per year spent on powering computers worldwide only about 15% of that power is spent computing, the rest is wasted idling (i.e. consumed by computers which are not in use but still turned ON).
  • A recent example is seen in Intel's 2030 strategy. Intel has been committed to continued progress on achieving net positive water use, 100% green power and zero waste to landfills across Intel's global manufacturing operations.
  • Because "one company can't solve climate change" according to Intel CEO Bob Swan, Intel is marking a new era of shared corporate responsibility and collaboration.
  • Green design: Designing energy-efficient computers, servers, printers, projectors and other digital devices.
  •  Green manufacturing: Minimising waste during the manufacturing of computers and other subsystems to reduce the environmental impact of these activities.
  •  Green use: Minimising the electricity consumption of computers and their peripheral devices and using them in an eco-friendly manner.
  • Green disposal: Repurposing existing equipment or appropriately disposing of, or recycling, unwanted electronic equipment.
  • Going Green" is a rising trend establishing itself as the preferred way of doing things while saving the environment
  • Green Computing, a contribution to save the environment
  • hat means
  • The world is facing challenges that we understand better each day as we collect and analyse more data, but they go unchecked without a collective response - from climate change to deep digital divides around the world to the current pandemic that has fundamentally changed all our lives. We can solve them, but only by working together.
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  • using less energy, reducing waste and promoting sustainability. Green computing aims to reduce the carbon footprint generated by the Information Technology and Systems business and related industries. Energy-efficiency and e-waste are two major techniques involved in green computing. Energy efficiency involves implementation of energy-efficient central processing units (CPUs), servers and peripherals as well as reduced resource consumption. And e-waste is the proper disposal of electronic waste.
  • If we think computers are non-polluting and consume very little energy, in fact the use of computer plays a big role in environment pollution. It is estimated that out of $250 billion per year spent on powering computers worldwide only about 15% of that power is spent computing, the rest is wasted idling
  • the U.S. Environmental Protection Agency (EPA) launched the Energy Star program, a controlled labelling program to promote and recognise energy-efficiency. The Energy Star label has now certified more than 75 different product categories, homes, commercial buildings and industrial plants. The program has also resulted in the widespread adoption of sleep mode among electronics' consumers.
  • in 1992,
  • The IT industry is putting efforts in all its sectors to achieve Green Computing.
  • Equipment recycling, reduction of paper usage, virtualisation, cloud computing, power management, green manufacturing are the key initiatives towards Green Computing
  • one company can't solve climate change
  • reen Computing involves reducing the environmental impact of technology.
  • Designing energy-efficient computers, servers, printers, projectors and other digital devices.
  • Minimising waste during the manufacturing of computers and other subsystems to reduce the environmental impact of these activities.
  • Green Computing has an optimistic future for saving the environment with ample avenues for making it possible. Hope we move forward with the goal of efficient computing while making the earth greener.
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    Green computing, commonly referred to as "green technology," is the study of creating, utilizing, and disposing of computing systems in a way that minimizes their impact on the environment. The ecologically friendly and ethical use of computers and their resources is known as "green computing." A growing trend that has established itself as the preferred method of doing things while preserving the environment is "Going Green." Green computing aims to lessen technology's negative effects on the environment. This entails conserving energy, cutting waste, and fostering sustainability. The goal of "green computing" is to lessen the carbon footprint left by the information technology and systems sector and allied businesses. Green computing mainly uses two methods: e-waste and energy efficiency. Reduced resource use as well as the use of energy-efficient servers, peripherals, and CPUs are all part of energy efficiency. And e-waste is how electronic garbage should be disposed of properly. Even while we may believe that computers are non-polluting and require relatively little energy, their use really contributes significantly to environmental pollution. Only 15% of the estimated $250 billion annually spent on powering computers globally is thought to be used for computation; the remaining energy is lost idling on inactive machines. Since energy consumption is the primary cause of CO2 emissions, any energy saved on computer hardware and computing will result in tons of CO2 emissions being avoided every year. The Energy Star program was established by the U.S. Environmental Protection Agency (EPA) in 1992 as a controlled labeling initiative to promote and reward energy efficiency. More than 75 different product categories, as well as residences, office buildings, and industrial facilities, have already received the Energy Star badge. Consumers of devices have widely embraced sleep mode because of the campaign. The IT industry is working to implement Green Computing across a
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How To Test and Increase Your Internet Speed - 3 views

  • and reliable Internet access can make all the difference between a good and an excruciating web experience.
  • first step is to test your Internet connection download and upload speeds at a site like Speedtest.net or DSLReports.com to see if you're actually getting the rated connection speed from your ISP.
  • free public DNS services
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  • your ISP's DNS servers are set by default in the router or your computer
  • you can change the settings to a faster, more reliable, and more up-to-date DNS server.
  • How quickly you access websites and online services is determined in large part by the DNS servers settings on your computer or network router.
  • call your Internet service provider or visit their website's help section to find out how to get the speed you are paying for.
  • You may also be able to increase your broadband speed by adjusting your network device settings or using web accelerators,
  • speed tweaks can cause system instability and may only provide small speed increases that may not make all the effort worth it if your current online connection speeds are acceptable.
  • What's an acceptable speed?
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    This article is talking about speed up people's internet access in life. When people want to speed it up , they need to test their internet access speed at first, such as they could go to the DSLReports.com. People also could chanfe their DNS settings to a faster, more reliable DNS server. Like Google and OpenDNS have free public DNS serviecs that can greatly increase their web browsing speeds and offer features like improved security. What's more, people can contact their ISP if their have slower than expected speeds. Last way is to tweak their DSL or Cable Settings by adjusting their network device settings or using web accelerators.
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    It is important to have a fast speed internet in a hotel industry. To provide a good service to your guests, you have to be on top of things, especially using the network and reservation system. The computer systems facilitates the employees in that in helps with the speed of their task, therefore a fast internet speed will only work in the hotel's advantages.
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Macaroni Grill rolls out interactive mentoring system | Nation's Restaurant News - 1 views

  • The initiative involves automated analysis of point-of-sale-system data to determine, among other things, where servers perform below their same-restaurant peers in different sales metrics, such as number of appetizers or desserts sold nightly, the companies said.
  • The mentoring system also represents “an opportunity to enhance guest service,” according to Brandon Coleman III, Mac Acquisition LLC chief marketing officer.
  • Coleman said the mentoring program’s comparative analysis of wait-staff members on a restaurant-by-restaurant basis, as opposed to using chainwide norms for such comparisons, improves the accuracy of its findings and staff buy in. That’s the case, he indicated, because chainwide performance norms might not reflect the very real impact on sales and menu mix at specific restaurants of such factors as location, climate and regional consumer dining preferences.
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    Romano's Macaroni Grill is rolling out to all 181 company restaurants a system that helps servers boost sales and guest satisfaction by combining data analysis with personalized coaching. Read more: http://nrn.com/article/macaroni-grill%E2%80%99s-interactive-mentoring-system-helps-boost-sales?ad=news#ixzz1lGb0JfiS
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    Great article on how the Macaroni Grill Chain implemented an interactive mentoring system to boost performance and sales of wait staff based on automated analysis of information from the point of sale system. This data was used in small part to determine the areas in which server performance showed room for improvement. This data was measured against other restaraunt peers in various sales metrics as a point of comparison. The program also involved follow-up where staff trainers communicate with restaurant managers to report program results. Think this is a great way to show hard data in the system to further improve levels of service, as well as a great on-going sales training tool. The article did not say which point of sale system the chain uses.
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    I really like this system cause it makes the management so effective. By using this system, manager will recieve information about the areas in which each server has room for improvement weekly which may help managers to figure out the potential problems in their management.
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    It is a so smart system that makes it easy to analyze and control the operation of restaurant. I think it helps manager save a lot of time and costs due to automated analysis of point-of-sale-system data and comparison with others! What a wonderful system!
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Uber and Foursquare Co-Founders Lead $15M Investment in Dining App Reserve | Street Fight - 0 views

  • Uber and Foursquare Co-Founders Lead $15M Investment in Dining App Reserve
  • Expa, the startup accelerator founded by Uber co-founder Garrett Camp and Foursquare co-founder Naveen Selvadurai, has led a $15 million venture investment in Reserve, a startup that wants to combine reservations and payment into a seamless end-to-end dining experience.
  • The company, which currently operates in New York, Boston, Los Angeles and San Francisco, equips merchants with an iPad pre-loaded with the company’s application. Restaurants use the application to accept or decline reservations, and then process the check when a diner who made a reservation with Reserve finishes a meal.
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  • app eliminates the need to wait for a check
  • a person uses the Reserve app to schedule a reservation at a participating restaurant, they store their credit card information and tipping preferences. At the end of a meal, a server simply selects the reservation, processes the payment, and provides the diner with a small business card reminding them that they paid via Reserve. The company charges diners a flat $5 rate for all transactions.
  • muted take on surge pricing
  • allows restaurants to accept bids for highly-sought-after reservations, creating a more organic way for businesses to profit on moments of intense demand
  • the company has focused on working with higher-end restaurants as a way to diminish the impact of the startup’s relatively small fee but also as a way to ensure the product was used correctly by restaurants
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    Introducing the new dining app Reserve. It creates a seamless dining experience by storing a customer's credit card info upon reservation and immediately charging it once the meal is completed, also charging the customers' preferred tip. That way customers do not have to wait for the back and forth that occurs once they are done with their meal and servers collect payment. While the idea seems amazing, I am worried about the safety of storing people's credit card information on this app.  I also think that with the tipping already pre-included, the incentive on the wait staff's part to deliver great service is diminished. It is also a negative for the client because even if they are not satisfied with the service (or on the other hand if they feel that their server went above and beyond), they are not able to adjust the pre-arranged tip accordingly.  I do think that it is a great way for restaurants to make a nice profit through bids for "highly-sought-after reservations" because people will be more willing to spend a lot to to ensure they get a table at fancier restaurants. 
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How the Restaurant Point of Sale Is Solving the Problems of Restaurant Management - 0 views

  • The traditional POS also called the legacy POS could generate a Kitchen Order Ticket (KOT) that got orders to the kitchen in a systematic manner.
  • They provided customers with error-free bill receipts against orders including the tax so that guests could see and verify what they had precisely ordered and the total cost of the meal.
  • Restaurant owners could calculate how much should stay in the cash register and how much money should go to the bank.
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  • Today, agile cloud-based Point of Sale software, also called as Software-as-a-Service (SaaS) store data on remote servers and make information accessible online 24/
  • There was also a significant risk of losing all the customer data that was stored on a local server.
  • The traditional POS system couldn’t process credit cards, and hence they needed to be processed over the phone.
  • Guests no longer need to accompany the server to swipe their credit card on EDC machine kept at the front office/reception desk and return to the table.
  • Restaurateurs can track and manage their raw material and stock in the kitchen in a flash instead of spending countless hours on manual calculations
  • A restaurant owner need not be physically present to make sure that his restaurant is running smoothly.
  • POS integration allows the orders to get automatically accepted into the POS, instead of manual entering of the online orders.
  • Now, bill generation and payment can be done via mobile phones and guests can settle their bill as soon as they have finished eating, speeding up the bill settlement process
  • With CRM integration, the Point Of Sale software for restaurants can acquire customer feedback, analyze and generate reports based on customer behavior
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    The POS system is saving time by reducing the amount of times that a server visits the main terminal It also assists management with keeping tracking of its inventory. An example of some of the new innovations with POS software is online ordering, online payment integration, and increased customer engagement.
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Green IT: Going Green - Does your Company Care? | TechNet Magazine - 1 views

  • The real trick to achieving green IT is to accept the fact that your current IT assets are fixed. You’re not going to lose a lot of physical servers. What you can do, however, is get a better idea of your current servers’ utilization and a feel for which servers are more efficient. Identify which of your servers produce more workload for less energy. By identifying the most efficient machines and those with extra capacity, you can start to slowly consolidate tasks—using virtualization, in most cases—and perhaps reduce energy costs a bit.
  • Typically, green IT simply means building an IT infrastructure that uses fewer resources—most notably energy.
  • Many companies profess a concern for the environment, but few are remodeling their data centers or taking major steps toward greener technology.
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  • Try to ensure that every watt is being used to full advantage by moving older, lower-efficiency servers into virtual machines running on newer, higher-efficiency ones.
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    This article describes how many companies are reluctant to add "green" initiatives. However, it notes that this is a growing and important area that many companies are deciding to become involved in because of its importance. Moreover, it points out that by reducing the power consumption of computers in a business the effect is to produce a green result. Additionally, this not only saves the company money, but it also has the result of being a good public relations outcome. Then, the company can advertise how it is following a greener path.
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What is Network Redundancy and Why Does It Matter? - 0 views

  • Network redundancy is the process of adding additional instances of network devices and lines of communication to help ensure network availability and decrease the risk of failure along the critical data path.
    • jalilahst
       
      Defines Network Redundancy.
  • Redundancy in networks helps to eliminate single points of failure to ensure better network stability and uptime in the face of events that would otherwise take th
  • e network offline
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  • A fault-tolerant redundant system provides full hardware redundancy, mirroring applications across two or more identical systems that run in tandem
    • jalilahst
       
      1 form of redundancy that data centers use.
  • fault-tolerance redundant systems are complex and often expensive to implement.
    • jalilahst
       
      Disadvantage to fault tolerant redundant systems.
  • If something goes wrong with one server, the backup servers take over and restart applications that were running on the failed server.
    • jalilahst
       
      How high availability works, the 2nd form of redundancy that data centers use.
  • it does tolerate a certain amount of downtime in that there is a brief loss of service while the backup servers boot up applications.
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      Disadvantage to high availability software based redundant system.
  • create a network strategy that reviews existing infrastructure.
    • jalilahst
       
      First steps of network redundancy plan.
  •  Well-maintained UPS systems can ensure that servers can switch over from electrical power to backup generator power without losing any data or applications.
  • the best places to replicate and store data so it can be easily accessed in the event that other redundant systems fail and the main network goes down. By using more than one data center, companies can ensure that even if some disaster occurs, they will be able to carry on with minimal disruption.
    • jalilahst
       
      The importance of backing up data offsite.
  • They can test different connections by physically disconnecting hardware to make sure failover occurs as anticipated. If things do not go as planned during testing, data center managers then create an after-action report that lists the items they need to fix as a result of the testing.
  • creating incident response plans that can counter them is crucial for ensuring network resiliency in the face of modern cyber threats. Network redundancy can be a crucial aspect of many cyber incident response plans.
  • attacks are a type of cyberattack where the goal of the attacker is to render a target network or service unusable
    • jalilahst
       
      DDoS definition
  • By blending a variety of ISPs, data centers can leverage their connectivity to help reroute network services when a DDoS attack is underway. vXchnge’s vX\defend, for instance, uses diverse traffic routing options to identify and bypass volumetric attacks without compromising bandwidth or increasing network latency.
    • jalilahst
       
      prevent DDoS attacks by implementing redundant networks with flexible internet access.
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    Network redundancy is the process of enhancing network devices and lines of communication to help safeguard network availability and decrease the risk of failure along the critical data path. Redundancy in networks purpose is to help eliminate specific areas of failure to guarantee better network stability and availability when the network would otherwise be offline. Optimize network redundancy by backing up data offsite and conductions frequent test to measure its durability and maintain it. Protect the network from malicious attacks is also important. By creating plans for when attacks occur by rerouting network services.
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MGM Resorts falls victim to data breach | PhocusWire - 1 views

  • MGM Resorts International is the latest travel brand to suffer a security attack involving customer details, in an incident that took place last summer.
  • Details of the incident were uncovered last week by ZDNet, which says the personal details of more than 10 million customers were shared on a hacking forum.
  • “unauthorized access to a cloud server.”
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  • He adds that companies should also monitor for leaks of the data.
  • “confident that no financial, payment card or password data was involved in this matter."
  • a dark web monitoring specialist, says this kind of incident can be avoided by regularly checking who has access to cloud-based servers:
  • “This incident also highlights the importance of speed when mitigating digital risk; watermarking data with unique synthetic identities can enable organizations to detect these threats immediately and be the first to find out if their data is available online, before someone else does. Setting up email listeners for these watermark identities can detect a breach before the data is shared online, if the hacker is testing for valid addresses.”
  • advises that the same security levels for data on premise need to be in place for what is stored in the cloud.
  • It’s a near-universal challenge for enterprises: the move to hybrid environments and more complex, fragmented networks makes it even harder to keep control. Without consistent policies you can pretty soon have a tangle of security gaps and compliance violation
  •  
    MGM Resorts falls victim to data breach last summer, more than 10 million customers' information were leaked out. It was took place through "unauthorized access to a cloud server." However, specialist said this breach can be avoided by regularly checking and monitoring. Also, specialist advised that MGM also need to take same security levels for data on premise in their could.
  •  
    It was reported that MGM Resorts fell victim to a data breach on a cloud server but not much critical guest information was leaked out. Experts said that this kind of breach can be avoided by checking who was able to access the server regularly. Also, the company needs to monitor data to find out the leakage earlier than anyone else. Monitoring the data stored on the cloud should also be as important as those stored on-site.
  •  
    the article gives details about a data security breach that the company was a victim of and how information of 10 million customers were shared .
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CloudBasedvsDesktopBased_PMSHotels.pdf - 0 views

shared by marble_bird on 09 Jul 20 - No Cached
  • Even though keeping up with the modern developments in IT sector is crucial for the success and competitiveness of a hotel, it is usually very hard for new technologies to be accepted and implemented.
  • On the example of hotel property management system (PMS) and comparison between features of its older desktop-version and new web-based programs, this research aims at finding out at which stage and how effective is usage of cloud technology in hotels.
  • Constant innovation in hardware, software, and network developments and applications means that only dynamic organizations that can respond efficiently and effectively to these innovations, will be able to outperform their competitors and maintain their long-term prosperity.
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  • It is crucial for tourism and hospitality practitioners to proactively incorporate new technologies into their businesses as these will improve service quality and differentiate their products and services.
  • In order to be able to follow the increasing guests' requests for qualitative services, it is mandatory for hotel management to constantly work on improving its functions and operations. For this it is necessary to keep track of innovations in sectors outside the hospitality, like IT sector that works on creating, developing and introducing new technologies
  • Hospitality is one of targeted sector that is considered appropriate for application of cloud technologies and services. Hotel Management System or widely known as Property Management System (PMS) is one of the system where IT practitioners saw the chance for improvement by ''moving it to the cloud''.
  • Hotels will be forced to upgrade their current systems so that they can respond to various and changeable guests' habits and requirements. However, until today, there was not enough academic papers related to usage of cloud technology in hospitality industry even though this sector is under continuous changes caused by usage of new technologies which made search, evaluation and payment of the hotel rooms easier than ever.
  • After comparing the two groups of hotels, from which one was using desktop PMS and other group cloud- based PMS, the results of the research were derived and presented. In conclusion of the paper, challenges with which the hotels are facing and which affect their decision of starting to use cloud- based technology as well as recommendation for future work will be discussed.
  • As stated by the Sharif (2010), cloud computing is the latest technology that is being introduced by the IT industry as the next (potential) revolution to change how the internet and information systems operate. The term “cloud” was probably inspired by IT text books’ illustrations which depicted remote environments (the Internet) as cloud images in order to conceal the complexity that lies behind them (Sultan,2010).
  • The goal of a new computing world is to develop software for millions to consume by easily accessing it over a network. Cloud service providers are making profit by charging consumers for accessing these services.
  • Products offered via this mode include the remote delivery (through the Internet) of a full computer infrastructure (e.g., virtual computers, servers, storage devices, etc.); the building blocks of an IT enterprise.
  • Services provided in this category include CPU processing on demand, virtual Web hosting, and storage on demand. The most notable vendors are Amazon’s EC2, GoGrid’s Cloud Servers, and Joyent.
  • With cloud computing, services and applications that were managed locally in the past requiring hardware, operating systems, web servers, as well as teams of network, database and system management experts are now provided remotely by cloud providers under this layer.
  • Cloud computing services can be adopted by firms in three different forms (Goscinski and Brock, 2010):
  • Public clouds - online applications that are open to everyone for free, such as Google
  • Private clouds - involves firms deploying key enabling technologies, such as virtualization and multi-tenant applications, to create their own private cloud database
  • Hybrid clouds - mix of the previous two types that are emerging with the intention of providing clients with a level of “control” over their resources
  • The cloud offers enterprises the option of scalability without the financial commitments required for infrastructure purchase and maintenance.
  • Reallocating information management operational activities to the cloud offers businesses a unique opportunity to focus efforts on innovation and research and development. This allows for business and product growth and may be even more beneficial than the financial advantages offered by the cloud.
  • These investments and efforts for a new technology to be presented open a new progress circle of technology advancements and it continues in the same way.
  • When creating software or an application for a hotel, IT personnel have to possess a certain level of flexibility, openness and creativity. On the other hand, hotel employees are expected to have more insightful and openminded approach towards new ways of performing business operations, sometimes take risks and have experiences with using different programs and applications.
  • A hotel's PMS can gather and keep valuable information about hotel guests by incorporating business intelligence tools which help hoteliers organize and make sense of the gathered data. Regardless of whether room reservations come from Online Travel Agency, Global Distribution Systems or by telephone, all of them are gathered, stored and managed in the PMS.
  • low investment costs were main reason for hotels from Group B to decide in favor of cloud based version.
  • Business intelligence options provide hoteliers with a threedimensional view of guest data, which allows easily statistical reporting and increased hotel management efficiency.
  • The aim of this study was to investigate the difference in practical usage of the two types of PMS systems – cloud based and classical (desktop) ones.
  • On the question about the reasons for using the current PMS type in hotels, answers of Group A were based on usage of their current PMS for years and on the fact that employees in all hotel departments were used to work on it. As time passed by, hotels upgraded their system to new versions for several times and additional customization was implemented with regard to hotel preferences.
  • Hotels from Group B were consisted of relatively new boutique hotels that operate for more than a year and from those that were not using any kind of PMS solution (they were using Excel tables and creating reservation records manually). The reason why hotels from this group wanted to use cloud PMS was a desire to try the latest technology used in hospitality industry.
  • Other reasons for using it were: PMS could be reached from any place where Internet connection is available, simple but effective design with lots of visual solutions, more options to enter the important information and the fact that it is working not only on any PC but also on any mobile device due to its mobile applications.
  • Simplicity of the cloud based property management system allows it to be productive. Cloud based PMS's can operate on any advice that has a web browser and the companies are putting their efforts to make it even more friendly on smaller devices like tablets and smart phones.
  • The similar amount of initial investments were confirmed by the Group A. Being considered as great amount of money for newly opened and small sized hotels to invest, management decided to try out the cloud version which allows access to this system based on monthly subscription with very little or no investment cost, depending on the solution provider.
  • After initial investments in the system implementation, hardware, software and training of employees, every year hotel makes a one-year-based contract for additional support services and, if needed, extra training. Support is provided any time a hotel reports an issue or malfunction by directly connecting to hotel's computer through remote programs.
  • Changes are made either for each hotel at a time, or after releasing new version, when provider try to convince all the current users to upgrade to it. Upgrade is provided by the extra charge, so these costs should be also considered during planning investments in classical PMS.
  • Regardless of which type of system they used, all participants were very careful about and interested in the matter of data security.
  • However, it is totally different situation with cloud based system, which is mainly open system where all authorized users and providers from outside have access to. Of course, it is up to hotel management to whom the authorization rights will be given and being an open system it makes support, development and innovation activities much easier. Cloud based PMS are hosted on some of the world's best known servers so there is no need for additional computers to be used as servers.
  • Although there are some great differences in functions and way of managing regarding classical and cloud based system, both have their advantages from which hotels do not want to give up.
  • One of the biggest advantages of cloud based PMS for the Group B is the fact that this system can be directly integrated with hotel online booking engine. This is considered as a great advantage for the hotels that besides having functional web site, wish to maximize use of its online booking engine, receive more online reservations directly from the guests and gain more profit.
  • Such a functional connection between hotel’s PMS and online reservation system allow hotels to have a social media integration as well. This means that hotels are able to receive online reservation through their Facebook page as well as receive direct links to its page from the biggest review sites such as TripAdvior.com.
  • In this paper two different approaches and perspectives on usage of cloud based and classical hotel management systems were exposed. Hotels from Group B have shown a tendency for usage of new technologies and readiness to adopt and continuously learn about them.
  • Among factors, affecting why hotel prefers one system over another, are type and size of hotel, through which channels are guest reservations coming, previous experience with IT stuff and different programs, etc.
  • Cloud based program can help them in order to update prices and room availability information to hotel's booking engine. This prevents overbooking, provides easily management of CRM functions and information, with no first investment costs or extra expenses which results in revenue increase.
  • Hotels that use classical PMS pay a great attention to the security issue because they do not want to risk opening their hotel for external intervention. In recent years we can find in media lots of evidence of information linkage from system that had much higher security measures than an average hotel.
  • Measuring the performance of cloud-provided services is another challenge for the hotel management, primarily due to the lack of measurement standards.
  • While investigating the previous knowledge about the other system solutions, hotels in Group A have claimed lack of information about the cloud technology and its solutions.
  • Even though IT stuff in these hotels has some basic knowledge about it, it is still not enough to convince the other managers about its benefits. Therefore it may be concluded that, besides trying to overcome the above mentioned challenges, developers of cloud based solutions to hotels should also work hard on training the potential clients about the positive aspects and correct usage of cloud technologies.
  • Lack of measurement standards for cloud-provided services in general as well as for hotels is another important limitation due to which qualitative research was conducted. Authors’ recommendation is that academicians should focus more on topics of cloud computing, cloud solutions for other business operations and on defining measurements standards for cloud services.
  •  
    This article, published in 2015, covers a study performed in Turkey to analyze factors in hotels that lead management to prefer desktop-based PMS over cloud-based PMS or vice versa. The study uses qualitative research to determine the reasons for the usage of PMS and the advantages and disadvantage of either system. The study found that, among others, significant factors that contribute to the form of PMS implemented by mangement may include the size of the property, reservation channels, and prior level of IT experience.
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HandheldWireless_POSRest.pdf - 0 views

shared by marble_bird on 09 Jul 20 - No Cached
  • As surprising as it may seem, handheld ordering systems have been around for over 20 years.
  • Handheld wireless POS systems are a portable version of a POS system which is defined as the time and place in which a transaction is made. Point of sale computer systems include: cash registers, optical scanners, magnetic card readers, and special terminals.
  • hose minutes equate to greater table turnover and more profits. It is these benefits which lead to cost savings and return on investment for the purchase of a handheld POS system.
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  • Handheld wireless Point of Sale (POS) systems are a portable version of a POS system, which is defined as the time and place in which a transaction is made. Point of sale computer systems include cash registers, optical scanners, magnetic card readers, and special terminals.
  • This market provides a large opportunity for the handheld wireless POS system in today’s customer satisfaction driven industry, especially since the once costly systems are finally poised to make the transition from niche product to mainstream acceptance
  • These benefits lead to cost savings and return on investment for the pur chase of a handheld POS system. Customers are the reasons restaurants are in business, and the time saved by using a handheld device, rather than waiting in line to place an order on a traditional POS system that averages over four min utes per order, can be used to better serve the guests.
  • Handhelds can also ensure accuracy by prompting servers with cooking temperatures and salad dressing choices and also offering up-selling suggestions.
  • One option for the handheld devices is a portable receipt printer that can allow servers to print out checks instantly without waiting in line at the POS station. Customers can also pay immediately if the handheld POS systems also offer credit card payment capability with a swipe area built into the unit.
  • This tech nology can also be used to inform a server when an item has been 86’d (no lon ger available) enabling the customer to make another selection immediately rather than finding out minutes later having the guest be even more disap pointed.
  • a key advantage to what handheld POS system a restaurant purchases will be what ports it has to hook up bar-code readers, cash drawers, voice-over IP capability, printers, fingerprint recognition and other emerging technologies
  • Some handhelds can even be used for back office inventory control before the restaurant opens by de-coupling software applications onto the interface (On Technology, 2004). Other benefits will be handheld systems that are easy to upgrade and service.
  • While many of the drawbacks and problems are only perceived or occur only in early models, some are still around today and just emerging.
  • the largest problem and reason that every restaurant doesn’t im plement a handheld POS system is cost. Even though the costs are starting to come down, it is still a pricey investment especially for smaller restaurants.
  • Restaurants need to budget for installation costs, training costs, printing materials, system supplies, electricity, power protec tion devices, software upgrades, modifications and the costs of supporting the systems/improvements (Scavone, 2003). These costs add up quickly.
  • Also, needing complex and error-prone configuration actions, like configuring security settings, is another security drawback
  • RevPASH, or revenue per available seat-hour, is the mathematical way to see the value of purchasing a handheld wireless POS system.
  • Although restaurant problems such as reservation issues cannot be solved with easier more efficient POS systems, such issues of duration management can.
  • operators could realize a 9% increase in revenue if managers “cut dining time from one hour to 55 minutes, without making customers feel rushed.”
  • If the cause of a restaurant’s long table time and low turnover is due to the time it takes servers to get the order from the guest to the kitchen and also the time is takes a guest to close out a check, then implementing handhelds would be a way to shorten the length of those times.
  • Unfortunately, going handheld doesn’t solve all problems, and the kitchen overcooked a guest’s filet mignon. Mike handles the situation by apologizing and notifying the manager on his handheld wireless POS system.
  • use the same handheld device during the day but load it up as an inventory device and complete her inventory and or dering in 1/3 the amount of time, thanks to the same radio frequency identifica tion technology that lets the hostesses and servers know who is in the restaurant.
  • When a customer signs up for a customer appreciation card, all of their preferences are stored in the cus tomer database
  • These marketing attempts have helped bring in more business.
  • The menu is also more effective because data mining was used to determine what items bring in the most revenue, what items have the highest margin, and what less popular items are most popular with customers who bring in a large amount of business.
  • This market provides a large opportunity for the handheld wireless POS sys tem in today’s customer satisfaction driven industry, especially since the once costly systems are finally poised to make the transition from niche product to mainstream acceptance
  •  
    The article provides a brief history of POS technology in the hospitality industry and studies the pros and cons of its applications in the restaurant industry. The study, published in 2004, focuses primarily on handheld POS devices that allow consumers to place orders and order checks independent of serving staff. The article finds that handheld POS systems have potential in this market to bring additional profits and increased customer satisfaction and loyalty.
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Take 5: Barry Fieldman, Smart Bar USA - in the Mix Magazine - 0 views

  • Barry Fieldman Co-Managing Partner Smart Bar USA
  • The primary users of the SmarTender are cocktail servers and waiters/waitresses.
  • Today we have installations in movie theaters all over the U.S., including many Regal Cinemas. We have installed numerous units in hotel casino gaming properties (both American Indian gaming and non-American Indian gaming). The SmarTenders are deployed at service bars, pool cabanas, theaters and restaurants. We have also placed our SmarTenders in private suites at major stadiums including those for the Cleveland Indians and Minnesota Twins. Cruise lines are currently looking into using our machines as well. Portable SmarTenders are also currently utilized in banquet and catering halls.
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  • The software also prevents unauthorized use by automatically locking the system after each user’s order is complete.
  • Each user is provided an access code or employee swipe card, and all drinks prepared by that access code are stored and recorded in the on-board management screen.
  • The SmarTender will not replace a bartender who serves those customers seated at the bar; that is part of the relationship a proprietor has with a customer. There are many applications where a customer orders a drink and never sees it made by a bartender. In these cases, a service bar is utilized and a “service” bartender prepares drinks for servers. SmarTender can eliminate the need for that extra bartender, thereby affecting labor costs. The servers do not share their tips with a service bartender because there isn’t one – this makes the servers happy. The customer gets their drink faster (keeping the customer happy and more drinks sold) because the server is in control and not dependent on a service bartender.
  •  
    This article is an interview with one of the managing partners of SmartBar. He speaks about some of the specific uses and that it was never intended to replace a bartender, so to speak, more of replacing a service bartender. Its worth the read.
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Cloud Based Restaurant Management Software Transforms the Industry - 0 views

  • Cloud based restaurant management software is changing the way restaurant operators can do business and how they make and manage technology investments.
  • In the past, in order to operate restaurant management software, each restaurant location was required to have servers “on-premise” which is technology-speak for “in the restaurant.”
  • Simply put, cloud based restaurant management software relies on a network of remote (off-premise) servers that are hosted on the internet to store, manage, and process data, rather than a local server or a personal computer.
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  • The shift to cloud based restaurant management software will make it fundamentally easier for restaurants to analyze sales, manage costs, and make data-driven decisions.
  • Access data anywhere
  • No hefty upfront technology investments or long-term contracts
  • Benefit from Flexible Payment Terms
  • Scale
  • Another benefit of cloud based restaurant management software is that you can quickly and easily scale up or down based on your needs.
  • Connect and integrate with POS systems
  • Improve data security
  • You don’t need an IT team
  •  
    As cloud computing software continues to become more powerful, restaurants may want to evaluate the potential swtich from on site servers to a cloud based restaurant management solution. Cloud based solutions allow data to be accessed from anywhere and make tracking sales trends and manage costs much easier. Most cloud based systems also include APIs that allow them to work in tandem with other cloud based softwares that a restaurant may need. Additionally, just like with any general cloud computing software, these cloud based systems are generally much cheaper to implement than purchasing physical equipment and cloud based solutions also offer an easy way to scale a business.
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GoTab Unveils Next-Generation All-in-One POS for Restaurant Operators | - 0 views

  • GoTab restaurant POS was designed to help operators adapt to changing consumer preferences while still creating a personal connection with guests.
  • With QR code ordering, guests enjoy having control over the ordering and payment experience, choosing to order what they want, whenever they want.
  • operators can now easily tailor a guest-initiated experience or a server-initiated experience, enabling both parties to start and access the ordering tab and giving everyone flexibility to place orders however they wish.
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  • With the GoTab POS, front-of-house staff can handle the very first impression of guests’ on-site experience, which always makes or breaks the overall experience. Servers and managers can start and add to a digital tab, seamlessly pass the tab to guests, and then update it later with upsells or order changes.
  • “GoTab has been a boon for us, helping us reduce labor and track financials and inventory,”
  • servers can be proactive and anticipate guests’ needs with more table touches, more upsells, and real-time issue resolution.
  • GoTab allows operators to capture each guest’s preferences and build upon each guest’s ordering data to create loyalty programs and better market to customers
  • “The typical legacy POS system (at best) is going to capture the person paying for a check. In a traditional restaurant – let’s say you have a table of 4, a restaurant is lucky if they can capture a single diner’s data for loyalty, spending insights and marketing purposes.
  • GoTab’s technology also provides restaurants with a menu of solutions that can adapt to a wide variety of restaurant needs. For instance, operators might want to start with online food ordering capabilities or a standalone food takeout and delivery system which integrates to their existing point of sale system. When they later decide to upgrade to a full GoTab POS, they have a platform with functions that seamlessly communicate with one another and provide a full 360-degree approach to restaurant operations.
  •  
    The GoTab Restaurant POS is making waves in the industry that is coupling line level efficiency with increase guest satisfaction and preference catering to better assist guests throughout their dining experience. The new POS allows both guests and restaurant staff to add to a tab and reduces the overall time servers spend at a table being an order taker and thus frees up their time to allow them to better connect with guests on a personal level and fix issues in the moment that require more attention. The GoTab POS is going to be directly competing in an already saturated market filled with market leaders such as Square and Clover but I believe thier systems offer such a significant difference to the traditional POS system that they may be able to gain a competitive edge within the market.
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Chapter 2: How Do Restaurant Cloud-Based POS Systems Work? | CAKE - 0 views

  • If your restaurant uses email services, social media networking sites, or an online application like Google Docs, you are already using the cloud to store information. Instead of using a computer in your restaurant to process and store data, a cloud-based POS system processes and stores data online. Let’s look at data storage and security so you can see exactly how it works.
  • As a restaurant owner with a cloud-based POS system, you will not be working directly with data storage. You’ll be running a SaaS application on servers in your vendor’s data center.
  • Most cloud storage systems store the same data on multiple servers using different power supplies. This way, if the power fails, you can still access your data.
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  • Greater protection against data loss:
  • Less susceptible to viruses:
  • Monitored by IT professionals:
  • Security is a priority:
  • Encrypted data:
  • Authenticated and authorized:
  • A cloud-based POS can also be the better choice for lower startup costs because you won’t need to pay for installation, on-site maintenance, or a back-office server. Instead, a small restaurant can use these savings in other ways, such as hiring the best staff or marketing their new restaurant.
  •  
    I chose this article because my paper will be on POS systems in restaurants and this article outlines a bit about Cloud-Based POS systems. It explains how the data storage works remotely through the vendors servers. It also outlines a list of reasons why Cloud-Based storage could potentially be more secure than local storage. I think that if I were opening a restaurant I would definitely use a cloud-based SAAS POS.
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