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deden004

What is Cloud Computing & Why is it Important? | Accenture - 1 views

www.accenture.com/...cloud-computing-index

tech technology hospitality cloud cloud computing

shared by deden004 on 09 Mar 21 - No Cached
  • Cloud is a model of computing where servers, networks, storage, development tools, and even applications (apps) are enabled through the internet. Instead of organizations having to make major investments to buy equipment, train staff, and provide ongoing maintenance, some or all of these needs are handled by a cloud service provider.
  • With a public cloud environment, users "plug into" the data and applications via an internet connection giving anytime, anywhere access.
  • Cloud is often pay-as-you-go, where you only pay for what you use. Think about how a utility company meters how much water, electricity, or gas is used and charges based on consumption. The cloud is the same.
  • ...16 more annotations...
  • Services can be requested and provisioned quickly, without the need for manual setup and configuration.
  • Cloud often uses the multi-tenancy model. This means a single application is shared among several users. So, rather than creating a copy of the application for each user, several users, or "tenants" can configure the application to their specific needs.
  • Cloud platforms are elastic. An organization can scale its resource usage levels up or down quickly and easily as needs change.
  • Before cloud computing, companies had to store all their data and software on their own hard drives and servers. The bigger the company, the more storage they needed.
  • This way of treating data is not scalable at speed
  • t's not just businesses that benefit from cloud computing. The cloud has transformed our lives as individuals as well.
  • cloud technology means that companies can scale and adapt at speed and scale, accelerate innovation, drive business agility, streamline operations, and reduce costs.
  • The first thing to consider is the deployment model—public cloud, private cloud, hybrid cloud, and multi-cloud. The next element is the service category—Saas (Software as a Service), Paas (Platform as a Service) and Iaas (Infrastructure as a service). When a company is considering its cloud migration strategy, it must consider both factors.
  • using an internet connection to access computing resources hosted on data centers managed by a third-party cloud service provider, rather than owning and maintaining these resources on-premise
  • hyperscalers.
  • organizations concerned about sharing resources on a public cloud.
  • A private cloud environment gives you complete control over data and securit
  • IaaS is the simplest option for businesses. With IaaS, an organization migrates its hardware—renting servers and data storage in the cloud rather than purchasing and maintaining its own infrastructure.
  • PaaS is a popular choice for businesses who want to create unique applications without making major financial investments.
  • SaaS is the most commonly used cloud application service and is becoming a dominant way for organizations to access software applications.
  • Hybrid cloud eliminates reliance on any single cloud provider and allows for additional levels of flexibility in terms of capabilities, security compliance, etc.
  • deden004 on 09 Mar 21
     
    The article I chose is about the cloud. The cloud as its described in this article is a model of computing enabled by internet access that connects servers and networks to the public without the need to purchase large expensive equipment or staff to perform maintenance, and rather pay a monthly fee where this along with other services are performed. In this article we are given step by step instructions on the cloud computing environment and there five key characteristics. From internet access to measured service, on demand self-service, shared recourse pooling to rapid elasticity, the cloud encompasses many things and if you were like me, unsure of the what the cloud is and its functions, here is a is a step by step manual on the cloud and what it can do for you.
Shiyuan Peng

Travel F&B Provider Standardizes Operations with Cloud-Based POS - 1 views

hospitalitytechnology.edgl.com/...ions-with-Cloud-Based-POS82177

Technology hospitality pos

shared by Shiyuan Peng on 02 Oct 12 - No Cached
  • Areas USA, a leading provider of food & beverage and retail services in the travel industry, has selected the MICROS Simphony Enterprise Solution as its standard SaaS, cloud-based point-of-sale system across its United States airport and turnpike operations.
  • which provides the organization with a robust enterprise system, web-based reporting, and business intelligence functionalities with a high level of flexibility. MICROS’s Simphony also seamlessly interfaces to Areas USA’s Corporate Infrastructure systems.
  • Shiyuan Peng on 02 Oct 12
     
    Areas USA has selected the MICROS Simphony Enterprise Solution as its standard SaaS, cloud-based point-of-sale system across its United States airport and turnpike operations. It provides the organization with a robust enterprise system, web-based reporting, and business intelligence functionalities with a high level of flexibility. MICROS's Simphony also seamlessly interfaces to Areas USA's Corporate Infrastructure systems. Simphony is centralized, allowing for the entire system to be managed from one application. The solution is also being hosted in one of MICROS's worldwide data centers, removing Areas USA's onsite servers and the responsibility of managing the servers from its internal IT department. MICROS and Areas USA have been partners for years, with the MICROS 9700 Hospitality Management System (HMS) installed at many locations. The sites with the MICROS 9700 HMS will be converted to the MICROS Simphony platform.
Xiaoqing Zhang

Top technology trends in the hospitality industry - 0 views

www.hotelresortinsider.com/news_story.php

shared by Xiaoqing Zhang on 18 Jan 13 - No Cached
  • 1. New age customer relationship management programs prompt hotels to obtain information regarding guest preferences from different systems at the basic property level and spreads the same throughout the company. The process is operated by merging property level CRM data with a greater CRM system located at the headquarters for an entire chain of hotels. The information is used to provide customized services as guests check into a hotel of the same chain. It does not end here, historical transaction data of the guest is also supplied to avoid prior mistakes and ensure complete satisfaction. Various softwares like BizTalk Server 2006 and Microsoft Dynamics CRM help in information management and assist in comprehending the trends, behaviors and habits of various guests. 2. In-room systems incorporated by different hotels offer gaming options, bill display, thermostat and light control, in-room music apart from the privilege to watch first-run movies with wide screen plasma monitors. Some hotels also have device oriented interaction facilities that helps in reducing the hurdle of maintaining multiple service offerings for different areas of a multi-use property cum residence. The Microsoft Media Center with advanced plug-ins facilitates the process. 3. The new Radio Frequency Identification (RFID) system enable guests to locate each other at a ski resort and allow them to pay for a meal resulting in a cashless payment system that is capable of being used on and off property. It helps in yielding an immediate return on investment while raising the profit level. The whole process is facilitated through the implementation of Microsoft BizTalk Server and Microsoft MapPoint Location Server in combination with RFID and other location based services. It thus allows better security and freedom apart from the option to pay for meals. 4. Implementation of efficient business processes is possible through interchange of data. Creation of specific interfaces leads to integration between property-level systems. The process is operated through implementation of an "Information Hub" powered by Microsoft BizTalk Server at the property level which routers all collected informations to different systems and runs the business by streamlining data exchanges. 5. The dynamic platform offers a self-healing hotel technology for constantly monitoring a hotel's systems to solve problems before they spread throughout the property.
  • Xiaoqing Zhang on 18 Jan 13
     
    This trend promotes a far-reaching effect on the hospitality sector while boosting potential for the growth of business.
anonymous

Restaurant Replaces Menus and More with iPad - 0 views

www.cultofmac.com/...laces-menus-and-more-with-ipad

shared by anonymous on 16 Jan 13 - No Cached
  • anonymous on 16 Jan 13
     
    This article shows how technology has advanced in this modern world. From a server ordering your food at a restaurant, to having an ipad that list the menu of the restaurant. It is very practical in the sense that, instead of printing all the time for the different changes that the owner's make when listing the menu, it can be done directly on the ipad with the touch of a button. The guests at "Do Restaurant at the View" place their orders through the touch screen, and then the server only comes when something is requested or to serve the food to the guests. The owner of the restaurant stated "The coolest thing about it is that there are no more wrinkled menus with ketchup on it or pizza sauce on it," says Christian Ruffin. I very much agree with this statement because I have been to restaurants where some menu's were not to clean. On the other hand, I believe that it also changes the atmosphere of the place in a good way, for example, the workers can use the ipad and its applications to change the lighting of the room and also play different songs depending on the mood of the customer's. The customer's order everything using the application, and any request that they need, a server comes to see what they need. With the touch of the ipad, customer's can also notify the valet parking to let them know their status and how far they are from finishing their meals in order for the valet people to know iwhen to bring the car to them. The payment is also done on the ipad. Now, my question is that: will they leave any tips for the server that just brought the food? since everything is being done through the ipad, I want to know how different it is from using a paper menu and the service that is delivered using the ipad instead. I think it is a good idea for restaurants to have something different, because so many people nowadays use devices and software that it only make people adapt to what they are already used to. I don't think all restaurants should do that, because not
Chi Zhang

What Are the Benefits of a POS System in a Restaurant? | eHow.com - 0 views

www.ehow.com/ts-pos-system-restaurant_.html

shared by Chi Zhang on 02 Mar 13 - No Cached
  • Point of sales systems in restaurants also eliminate, or at very least reduce, the rate of human error. Poor penmanship sometimes results in misinterpretations of handwritten orders.
  • When purchasing a POS system for a restaurant you will have the option to add a magnetic stripe reader to process credit cards.
  • One of the most popular benefits of a restaurant POS system among managers is generating detailed reports.
  • ...1 more annotation...
  • A common profit reducing problem for many restaurant owners is theft.
  • Chi Zhang on 02 Mar 13
     
    POS system specializes in easy to use, fully customizable Point of Sale Systems and POS Software to meet the needs of almost any business environment. Especially in restaurant, the POS system could instead of battling other servers to get hand-written tickets to the kitchen; restaurant servers enter the information into the POS system, which sends it to the kitchen automatically for speedier, more convenient service. The convenience of the POS system may come at a price. If your computer system goes down and your staff has no training to process orders manually, or isn't used to doing so, you could lose a lot of money while waiting for the system to go back up--either because you have to close or because your staff makes too many mistakes. POS system records each and every transaction and can help to manage inventory and reduce shrinkage.
Catherine Gibson

New 'Dexter' malware strikes point-of-sale systems | Security & Privacy - CNET News - 0 views

news.cnet.com/...-strikes-point-of-sale-systems

hospitality malware strikes systems

shared by Catherine Gibson on 27 Feb 13 - No Cached
  • Rather than targeting thousands of individual machines through traditional Trojans or phishing emails, the custom-made malware targets specific POS systems. The malware injects itself into the file iexplore.exe in Windows servers before hijacking process lists, stays active through rewriting in the registry key, and then scrapes sensitive credit card data from the server -- before transferring it through a remote command and control (C&C) system.
  • Rather than targeting thousands of individual machines through traditional Trojans or phishing emails, the custom-made malware targets specific POS systems. The malware injects itself into the file iexplore.exe in Windows servers before hijacking process lists, stays active through rewriting in the registry key, and then scrapes sensitive credit card data from the server -- before transferring it through a remote command and control (C&C) system.
  • Catherine Gibson on 27 Feb 13
     
    This article is about a new and advanced malware called Dexter that is targeting POS systems. The article reports that 30% of the infections are in the US (world wide). When the virus attacts the POS it steals credit card information that can be used to make duplicate credit cards to be used. There is software to help fight off the virus however people have never seen this kind of virus because of the power it was to attack the system, so this is something to be on the look out for.
Danielle Forem

Shodan: The scariest search engine on the Internet - Apr. 8, 2013 - 0 views

money.cnn.com/...index.html

search engine security Technology hospitality

shared by Danielle Forem on 02 Jun 13 - No Cached
  • Shodan navigates the Internet's back channels. It's a kind of "dark" Google, looking for the servers, webcams, printers, routers and all the other stuff that is connected to and makes up the Internet.
  • Shodan runs 24/7 and collects information on about 500 million connected devices and services each month.
  • Rather than connect them directly, many IT departments just plug them both into a Web server, inadvertently sharing them with the rest of the world.
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  • If you want to see everything Shodan has to offer, Matherly requires more information about what you're hoping to achieve -- and a payment.
  • botnets -- large collections of infected computers
  • Danielle Forem on 02 Jun 13
     
    Many people first think of Google when it comes to search engines. In reality Google just "crawls the Web looking for websites" and it shows evidence that only 1% of information is actually searchable. This article presents a new website called Shodan which was made a little more than three years ago. It "navigates the Internet's back channels.... It's a kind of "dark" Google, looking for the servers, webcams, printers, routers and all the other stuff that is connected to and makes up the Internet". Its unbelievable the things this website can get a hold of, including the power to turn on and off a car wash to even the control over an ice rinks temperature. It say that IT departments are to blame because they want to control all these things through the internet for their convenience, when in reality they shouldn't be connect there at all. I believe this can all be solved by proper training and people need to really be more careful about what they put on the internet. I sure am learning that not everyone needs to know everything about you're life, especially through the internet.
Marcos Oliveira

| Renaissance ClubSport Hotel Reduces HVAC Energy Costs by 35%Pelican Wireless Systems - 0 views

www.pelicanwireless.com/...educes-hvac-energy-costs-by-35

shared by Marcos Oliveira on 11 Apr 13 - No Cached
  • HVAC energy consumption drives over 60% of most hotel energy bills each month
  • Renaissance Hotel discovered that by implementing Pelican Wireless Systems wireless HVAC Energy Management solution, they could substantially reduce energy consumption, decrease their monthly energy bill, and at the same time increase their overall customer satisfaction.
  • previous room configuration had basic thermostats installed in the rooms which were left running even when the rooms had no checked in guests.  They also had no way to monitor the health of their existing HVAC units, and their facilities department was being called upon by the front desk regularly to resolve guest complaints about uncomfortable room temperatures
  • ...9 more annotations...
  • Renaissance property is made up of six floors with 175 hotel rooms; it also includes a conference center totaling 4000sf, and an 85,000sf full service spa and workout facility
  • In order to successfully achieve the Renaissance goal of reducing energy costs without compromising guest satisfaction, Pelican needed to implement a cost effective energy management and data monitoring solution that provided accurate, real-time data that Renaissance could easily access themselves
  • Pelican’s wireless solution included exchanging their old thermostats with 226 of Pelican’s wireless intelligent Internet Programmable Thermostats, one Wireless Gateway for seamless communication between the Thermostats and the Cloud based servers, and one Pelican Property Management Interface to enable communication to Renaissance’s Property Management System
  • installation took only two installers three days to complete at an active hotel that is rarely under 100% occupancy.
  • Pelican’s solution takes advantage of two easily measured conditions found at hotels; Occupancy Rate and Average Nights Stay
  • Business hotels in the US typically see an average of 1.6 hotel nights per stay.  This means that as much as 50% of the time hotel rooms are vacant during the daytime.
  • Pelican’s simple, but intuitive technology interfaces to both your Hotel’s Property Management System and to the Internet to access the Pelican Site Manager
  • Initial setup is done via an easy to understand graphical user interface accessible on any Web Browser. Our Cloud Based servers allow you to access your resources and have control of your information from anywhere you have an Internet connection.
  • allows your authorized staff to have central control via a Web Browser from any Smartphone, iPad or Tablet with Internet connectivity.
  • Marcos Oliveira on 11 Apr 13
     
    In an effort to cut expenses the Renaissance Club Sport Hotel installed the Pelican Wireless HVAC Thermostat. This saved them $41,160 a year on energy related costs giving them an ROI of 8.5 months. Through research presented by Pelican Wireless it was discovered that HVAC energy consumption drives over 60% of most hotel energy bills each month. The Renaissance Hotel discovered that by implementing the Pelican Wireless technology they could save substantially each month on energy costs. The previous room configuration had basic thermostats installed in the rooms which were left running even when the rooms had no checked in guests. They also had no way to monitor the health of their existing HVAC units and their facilities department was being called upon by the front desk to regularly check the AC. Installation took only 3 days with 2 installers in a sold out hotel consisting of 175 hotel rooms, conference center, spa and workout facility. Pelican's technology interfaces with the Hotel's PMS and to the internet to access the Pelican Site Manager. Initial setup is done via an easy to understand graphical user interface accessible on any Web Browser. Cloud based servers allow access to resources and have control of information from anywhere there is an internet connection.
Krystal Jost

Are Independent Hotel Operators Leading the Way in Driving Property Management System E... - 0 views

www.sfgate.com/...rs-Leading-the-Way-3787770.php

shared by Krystal Jost on 31 Jan 13 - No Cached
  • Maestro empowers hundreds of high-touch independent operators and hotel groups to grow their business and stay ahead of the competition with innovative technology backed by the industry’s most reputable Diamond Plus service.
  • Lodging Hospitality Management (LHM) uses flag-mandated PMSes for its Hilton, IHG, and Marriott properties, but it relies on NORTHWIND’s Maestro System for its independents.
  • Maestro empowers hotel groups with enterprise-wide system solutions that deliver true centralized management controls on a single database. This enables closer property coordination, cross-property booking and upsell capabilities, and consistent guest recognition at all touch points for all properties.
  • Krystal Jost on 31 Jan 13
     
    This article focuses on the benefits that Maestro (a property management system) offers to hotels and how it has been benefitting hotels that currently use their system, more specifically, smaller, independent hotels. Most chain hotels and large facilities are required to utilize a flag-mandated property management system. However, independent operators are not linked with these mandated systems, and have a choice as to which system to utilize. Maestro claims to offer Northwind, a service that allows Maestro to be utilized in a cloud-based system, enabling it to host multiple properties and save the establishment money by not requiring them to purchase servers and security, whereas a traditional PMS would have done so. The president of Northwind also states that they strive for their clients to succeed and that it is more of a partnership with those who utilize their service, and their goal is to make a hotel's operations more profitable and efficient. The article continues on to explain the uses and functions of the Maestro system, including being fully-integrates and offering operators loyalty program benefits and the functionality to compete with programs that were solely available to chains. It also tracks points earned and redemption stays as well for those loyalty programs, and claims to minimize errors and save operators money. It also allows integrations that provides social media outlets through the property management system, allowing the user to operate their business simultaneously through different systems. Maestro also boasts that the utilization of their property management system allows hotels to increase their direct bookings through the property for a lower cost than if they were to utilize a different system in which it was not flawlessly and seamlessly integrated with a global distribution system. It seems to be a property management system that enables users to complete many tasks at once, from one location, without having the hassle of
Kassandra Baumgardner

HowStuffWorks "How are point-of-sale systems going mobile?" - 0 views

computer.howstuffworks.com/point-of-sale-mobile.htm

systems mobile

shared by Kassandra Baumgardner on 02 Feb 13 - No Cached
  • Wireless connections are in the process of altering the way we shop. And the trend continues to grow.
  • Retailers and service companies can make employees more productive and lower labor costs
  • Also, accuracy is increased by eliminating written orders. Customers may receive speedier service and error-free, detailed receipts on the spot.
  • Kassandra Baumgardner on 02 Feb 13
     
    This article does a great job of showing the history of the point of sales system and looking at the future of the POS System. Point of sales, or retail transactions, have been around since humans were created. Cash transactions took place between consumers and merchants, and the cash was kept in a box. The cash register, a mechanical cash box, was the first real POS System that kept track of revenues. It wasn't until businesses started using barcodes that the POS really started to change. Merchants could process sales more quickly and accurately. Restaurants were among the first to use mobile POS systems. Staff could process credit cards at the table, and place orders without ever having to write an order down. Apple, for example, eliminates the cash register altogether and handles all transactions from hand-held devices. These new systems of POS reduce labor costs and increase productivity. The elimination of written orders increases the accuracy of servers and gives customers a better quality of service. The future of the POS System is bright. Restaurants have created iPhone apps that allow customers to place their orders before they even reach the restaurant, while others let servers carry around a small computer that allows them to process transactions from wherever they are. Even more advancements are beginning to take place. Encrypted card readers and contact less payment methods will increase the security of mobile POS systems. Eventually a person's cell phone will be able to be passed over a terminal and act as a credit card. These advancements are ultimately to create more time for the guest and the business as well as make shopping more automatic. In today's society where people are controlled by the need to shop, a more automatic type of transaction is the best invention.
cbespinel

Union Square Hospitality Group Standardizes with Avero Slingshot Restaurant Hospitality... - 0 views

www.hospitalitynet.org/...4017867.html

shared by cbespinel on 18 Oct 12 - No Cached
  • Avero Slingshot's server performance tools are designed to provide the operator with detailed and comparative, peer-to-peer insights to help coach, train and challenge their servers. Server performance may also be tracked for selling whole categories of items, such as bottled water, wines-by-the-glass or desserts - an ideal tool for conducting sales incentive programs. In addition, since Avero Slingshot is compatible with USHG's multiple POS systems, it creates a common platform by which to analyze, trend, compare and contrast a company's various businesses. Slingshot not only helps protect the investment operators make in their POS systems, but also extends the useful life of the systems while making the data work even harder for them. Damian Mogavero, CEO and Founder of Avero said, "USHG is a renowned industry leader in service and hospitality so we are thrilled by their continued commitment to Slingshot. USHG's decision to standardize with Avero Slingshot is part of a recent trend that we are pioneering within hospitality, to use business intelligence tools as a way to stay firmly in front of operational challenges. As former hospitality professionals, we have a great appreciation for their accomplishments, and look forward to a collaborative future."
  • cbespinel on 18 Oct 12
     
    Avero Slingshot is a great tool that gives management a clear picture of waitstaff performance, this way good employees can be recognized and those that need improvement can be coached to improve on selling techniques. 
Juan Franco

What is a Property Management System? - 0 views

ezinearticles.com/?What-is-a-Property-Management-System?&id=812527

shared by Juan Franco on 20 Feb 12 - No Cached
  • A more sophisticated PMS will support multi-currency and multi-language features to meet the requirements of global operations. Rates and revenues should be dynamically converted from the local currency to any other currency. The appropriate language for guest correspondence should be automatically determined by the guest's profile language; and a country-specific address formats should be supported. The user interface should also change to the language of the user based on their sign on password.
  • Juan Franco on 20 Feb 12
     
    WebPMS Pros * Typically less cost involved with computer equipment compared to server based. * Full time IT department at the hotel may not be necessary. * Remote access is easy when owner, manager or reservationist is not at the property and they need access to the property management system from a different location. * Consistent Data backup is completed at the data centre.(You need to verify this with your vendor, see the Service Level Agreement provided by your vendor for more information.) * Software enhancements and upgrades are typically done regularly and easily. * Quick deployment. Cons * Does not work optimally without a good quality high speed Internet connection. * Data access is dependent on the Internet connection being available. * Not a good choice for areas that have unreliable internet connections. PMS/Server Based *Costs to setup and maintain are typically higher than web based systems *Backup is done at the property and may not be tested for integrity or may be forgotten. *Data is physically located at the hotel; data security may not be as high. *Software enhancements and upgrade need to be applied via modem, internet or CD and are done less frequently due to the slower procedure.
Kai Zhang

Hotel Network Security: A Study of Computer Networks in U.S. Hotels - Cornell School of... - 3 views

www.hotelschool.cornell.edu/...abstract-14928.html

hospitality computer network

shared by Kai Zhang on 27 May 12 - No Cached
  • Since many business travelers connect remotely to continue working while on the road, the potential for theft of corporate information exists.
  • not prevent malicious users from intercepting guests’ transmission
  • virtual local area networks (VLANs)
  • ...3 more annotations...
  • hotel could potentially be considered at fault for not taking the necessary precautions to protect their guests from hackers.
  • The VLAN inhibits attackers from using their computer to imitate the hotel’s main server, which is the mechanism most would use to intercept other people’s data
  • Given that the technology exists to increase a hotel network’s security, a hotel could potentially be considered at fault for not taking the necessary precautions to protect their guests from hackers.
    • TIANJIAN ZHANG
      TIANJIAN ZHANG on 06 Sep 12
       
      The security of guests' connections to the hotels' network seems to be an essential issue in hospitality industry, especially in those commercial hotels. Based on the leaks of the network technology in the hotels, some companies may hire hackers to steal or snoop the secret data of other companies for achieving some business goals during the business people from the victimized companies staying in the hotels. Therefore, if hotels can not make sure their network system can prevent malicious users from intercepting guests' transmissions, they must admit their weaknesses of network technology and warm guests to be cautious when they access the network system of the hotels if they need to view some secret data. Anyway, hotels should keep taking the necessary precautions to protect their guests from malicious users.
  • yuzhu li on 04 Sep 12
     
    From what I research from the article, VLAN as a local area network itself actually is quite secure cause the fake IP address means a private one.  And it is already encrypted. But the hackers had imitate the hotel's main server. As for the technology developing, it seems like the more secure the system make, the smarter the hacker would be. 
  • Kai Zhang on 25 Jan 13
     
    This article introduced how hotels improve their network to enhance security. To reduce the potential for stealing by theft and hacker, the W Dallas Hotel set up virtual local area networks. Compared with relatively rundimentary hub technology and encryption for Wi-Fi, the biggest advantage of this VLANs is to inhibit attackers from using computer to imitate the hotel'smain server. I think increaing a hotel network's security is very necessary, still, people should pay more attention to this and improve the techonology to make sure the security of all aspects.
Hanlu Hu

Hospitality industry can benefit from upgraded telecom tech | Subsidium Technologies - 0 views

www.subsidiumtech.com/...fit-from-upgraded-telecom-tech

hospitality telecom tech

shared by Hanlu Hu on 26 May 12 - No Cached
  • Businesses in the travel industry are often required to connect, collaborate and communicate with other entities all over the globe. Companies within that sector that specialize in hospitality services need to have particularly efficient telecommunication processes if they want to vie for an elite position among their competitors. Outdated telephony and collaborative platforms can be unreliable, and for businesses that provide a service that depends on optimum customer satisfaction, poor accessibility can make the company appear to be unprofessional.
  • Maestro PMS is a cloud-based hosted storage and backup system that businesses can integrate to replace their old physical, in-house servers
  • Businesses that are looking to improve their own telecommunication systems should first contact a professional technology consulting agency before beginning their implementation planning process. With their evaluation and unbiased advice, decision makers can rest assured that they are investing in the best possible solution for their company.
  • Hyeyoung Jang on 26 May 12
     
    In this article talk about hospitality industry has to upgrade to make more benefit for making more profit than now. There is more telecommunication technical solution that is able to hospitality telecommunication problem entities. Notrhwind, the inventor of the PMS software system in hospitality industry since 1987. Northwind offers PMS (Property Management System) in hotel software. Maestro PMS is a storage and backup system based on the cloud computing system and replace from their old data to in hotel server. Tim Belcher assitant general manger of Legacy Hotel and Conferences, one of the telecommunication companies, said that the problem of the telecommunication system could replace duties of their IT staff since maintain and resolve problems with storage provider. Business that are looking to improve their own telecommunication system, the company should contact a professional technology consulting agency before set up the implementation planning process.
  • Xue Yan on 07 Sep 12
     
    More and more companies in hospitality industry are focusing on telecommunication, for telecommunication system could help them better manage the company and enhance customer service. Before choosing the right system, companies have to consult a professional company and conduct lots of development and research work. Then they can find a right one for the company. A right telecommunication solution, like PMS in the article, could help reduce cost and time, as well as providing great customer service.
  • Hanlu Hu on 26 Jan 13
     
    This article is indicating that hospitality industry can benefit from upgraded telecommunication technology and hospitality serviced need to have particularly efficient telecommunication process if they want achieve success among their competitors.  A new system is introduced in this article: Maestro PMS. It is a cloud-based hosted storage and backup system that business can integrate their old physical, in-house servers. And the system backups and upgrades in secure network operation hosting facility, which could let operators focus their attention on guest service and revenue generating activities. This article also suggest that if company looking to improve their own telecom systems, it is better to contact a professional technology consulting agency before beginning implementation planning process.
Yanique Coach

Hardware and software tools you need for web design- (ts) Articles - 0 views

www.templatesold.com/...-tools-you-need-for-web-design

shared by Yanique Coach on 21 Jan 12 - No Cached
  • A computer to be used for web design should have a large hard disk and Random Access Memory, high processing speed and large storage capacity to be able to process the large video files.
  • Two servers are needed, the hardware and software servers which are important for web hosting. The relevant software for instance Dreamweaver and Microsoft front page need to be available before any progress can be made in construction of the site.
  • It is important to have a good antivirus or software that prevents the website from external threats.
  • ...3 more annotations...
  • You can also have mobile web design and editing software to edit and modify the website from any location.
  • If you are considering hosting videos in your site, it would be important to take the videos yourself.
  • Depending on the content you will put in the website, you may also need databases. Dynamic websites are examples of sites that require the use of database.
  • Yanique Coach on 21 Jan 12
     
    To design a website hardware and software tools are needed. A computer with a large hard disk, Random Access Memory to store data, high processing speed and large storage capacity is necessary to be able to process large video files that you would need to put on these websites. with videos, its best to take them yourself so as to lessen the cost of production. Two servers are needed both hardware and software. Microsoft front page is a software needed before constructing the site because it is a website design and management tool that is used to add, rename, delete or move around files. It also contains web pages, graphics, documents and multimedia. A good anti-virus or software is important to have for web design to prevent external threats. Backing up the website should be done through emails, where it can be restored if any problems occur. With mobile web design and editing software you can edit your site from any location and it can be viewed on smart phones, PDAs etc. Some website require databases, for example Dynamic websites. This is prepared with fresh information and is easier to update with new contents for the webpage.
Emily Bova

Wireless service: Waiters toting tablets, wine lists via Wi-F - 0 views

www.newsobserver.com/...ss-service-waiters-toting.html

wireless restaurant service tablets

shared by Emily Bova on 26 Jan 12 - No Cached
  • wait staff with iPods and iPads to take food orders.
  • he iPod's point-of-sale system application wirelessly sends the customer' order to the kitchen - free of illegible handwriting.
  • the retail price for his two iPads and 10 iPod Touches, plus $2,000 for the software license. He expects to recover the cost through reduced expenses on pens and paper.
  • Emily Bova on 26 Jan 12
     
    Restaurants have been turning more to high tech tools to better their services. A restaurant in Chapel Hill, NC has given its wait staff iPods and iPads to take food orders instead of writing with a pen and paper. Guests can look at photos of the dishes to help them make their decision and when the order is complete, the server can send it wirelessly to the kitchen.  This is a great way to increase customer service and overall satisfaction on both ends. It reduces wrong orders and is a green incentive as it eliminates much of the restaurant's paper use. However, it is a pricey investment to make. The restaurant owner in Chapel Hill said he expects to recover the cost in the long run through reduced expenses on paper and pens.  The wait staff reported they liked this new way of taking orders because they don't have to worry about their writing being illegible or their hand cramping up from writing so fast. It is beneficial for the customers in that it is a more interactive way for them to order and get something they have a better chance of liking since they can see photos. It also eliminates problems seeing a printed menu in dark lighting. Additionally, orders are processed right away so guests don't have to worry about their food taking a long time to come out because the server either forgot to put it in or they were running around doing other things before getting to the POS station. 
Carolina Alfonso

Big Night Entertainment launches Tabbedout mobile payment solution | Hotel Management - 0 views

www.hotelmanagement.net/-mobile-payment-solution-12886

shared by Carolina Alfonso on 23 Feb 12 - No Cached
  • Boston-based Big Night Entertainment Group launched Tabbedout, a secure mobile payment solution that is seamlessly integrated with its MICROS POS system,
  • Available for free on both iPhone and Android smartphones, the Tabbedout application integrates seamlessly with each venues’ MICROS point-of-sale system
  • allows users to store credit card information directly on their phone, encrypted and under passphrase protection, instead of on host servers
  • Carolina Alfonso on 23 Feb 12
     
    This article is about an application developed by Big Night Entertainment Group called Tabbedout. This application is a secure mobile application that allows customer to view their account and pay it through their smart phone as the application is integrated with the Micros POS system. The application will be used in four of the company's venues. The application is a secure payment method as well as a marketing tool. The payment information of the customer is saved in the phone and not on a host server. This application gives customers a whole new customer service experience. Customers can close off their tab by simply paying from their smart phone, without having to wait for their server to come back with the bill, only to come back again after the customer has given away their credit card. Also, the server doesn't need to worry as their system has the customer credit card information to close the tab off in the event a customer walked out without paying.
  • Gyujin Chae on 23 Feb 12
     
    This application is incredible. As technology advances, it makes our lives easier and simpler. Customers who pay through this application should feel more secure because identity theft is less likely to occur. As you said, the application gives customers new experience, and the advantages can result in enhancing customer satisfaction.
David Glas

Beautiful Brands International Rolls Out Revel Systems' Revolutionary Mobile Point-of-S... - 0 views

www.virtual-strategy.com/...olutionary-mobile-point-sale-s

cloud computing pos mobile

shared by David Glas on 23 Feb 12 - No Cached
  • maker of the revolutionary mobile point-of-sale system that operates on the Apple iPad or iPhone optimized for restaurant and retail establishments
  • Revel Systems the premier point-of-sale brand for restaurant and retail stores with multiple franchised locations
  • Revel Systems’ POS system offers both the power of cloud-based software and the security of a local iPad application
  • ...1 more annotation...
  • potential for a faster adoption rate
  • Marla Baldomero on 23 Feb 12
     
    This article reveals that Revel Systems is expanding its point-of-sale products with Beautiful Brand International. Revel Systems is well-known for creating the mobile point-of-sale system for Apple used by numerous restaurants and retails. Other popular restaurants currently partnered with Revel Systems are Camille's Sidewalk Café, Dixie Cream, FreshBerry Frozen Yogurt Cafe and Rex's Chicken. This POS system provides a quicker checkout option for customers and offers hotel/restaurant managers the option of powering the software using the cloud or an iPad application. This provides the company a cost efficient, easy to use program that has the ability to customize payroll, track inventory, email receipts and allow customers to make orders online. Most managers who invest in this program make it a requirement for all their companies to utilize in order to provide a systematic approach to maintaining their database and ensuring all locations are managed the same. This is such a popular and competitive tool that Revel is already making $80 million since its origin in August 2010. A major advantage of this system is that it provides the ease of accessing documents with its reliance on servers hosted in the cloud. These systems are quickly being adopted by restaurants mainly because customers are impressed with the style, speed and reliability. Revel Systems forces busineses to upgrade their POS systems in order to meet security standards. This will result in a $34 billion POS market by the end of 2012. Companies selling these systems make businesses believe they need POS systems in order to run their business efficiently. They explain that with servers hosted in the cloud, management is enabe to see data in real time from any location.
  • David Glas on 26 Feb 12
     
    The article talk about a POS company that has developed a complete system for retail or restaurant stores that runs on the IPAD and the Cloud. It lowers the entry barrier by more than 75% compared to a regular MICROS POS system, they do this by not having a in house server and using standard hardware.  One of the advantages of using this system is that you can monitor your sales real time on any location that might be using the system.
yan xie

Green Information technology (IT) ~ Sustainable-Sphere - 0 views

www.sustainable-sphere.com/...information-technology-it.html

shared by yan xie on 10 Jun 12 - No Cached
  • The whole purpose of creating such a purchasing request is to look at the whole life implication of the product,including the opportunities of reusing and recycling of the products after their usage.
    • yan xie
      yan xie on 10 Jun 12
       
      The opportunities o reusing and recycling or the products after their usage still is a good way to make the information technology greenly, Althought I have seen the video about how corperate was fraud the customers. However, I think the government need to add the recycle charge in the price of production. And the supervision of recycling of IT products are necessary. Society needs to stop fraud recycling.
  • Server virtualization allow multiple servers to run on a single server, dramatically reducing energy use.
    • yan xie
      yan xie on 10 Jun 12
       
      This way will help to reduct the heat from the IT facilities. So the less enegy will be used by the servers. In the company, it will also help for save the costs. It will be good with environment directly.
bnort002

What Restaurants Need To Know About Pay-At-The-Table | News | Hospitality Magazine (HT) - 1 views

hospitalitytech.com/ants-need-know-about-pay-table

pay-at-table POS

shared by bnort002 on 16 Sep 18 - No Cached
  • The payment method can’t come to the POS – customers aren’t going to turn over their PIN or smartphone – so the POS has to come to the customer.
  • Higher table turns
  • Less waiting for customers, higher tips for servers
  • ...9 more annotations...
  • Best practices for rolling out pay-at-the-table  
  • Reductions in identity theft
  • 8 Best practices for rolling out pay-at-the-table
  • Reduced chargebacks
  • Train servers not only to use the pay-at-the-table technology, but also to inform customers why it’s being implemented – chiefly, to keep their card data secure.
  • Determine whether you should use Bluetooth or Wi-F
  • Larger establishments typically opt for Wi-Fi terminals which can support their larger footprint by roaming across multiple access points and leveraging reliable, wireless LAN networks already in place
  • The terminal can simplify tipping by offering suggested tip amounts or percentages.
  • Most restaurants report that pay-at-the-table systems pay for themselves within a year, due to benefits such as increased table turns.
  • bnort002 on 16 Sep 18
     
    This article talks about the importance of the pay at the table technology due to cardholder data and new methods of payment such as Apple Pay where you pay via your smartphone. This article also addresses the positives of having an at the table pay system. Some of the benefits are higher table turnover and higher customer satisfaction. I like how the article mentions that the servers need to be trained to use the system but also inform the customers as to why this method of payment is being used- to keep their data secure.
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