Skip to main content

Home/ Hospitality Technology/ Group items tagged see

Rss Feed Group items tagged

anonymous

The High Risk of a 'Wait and See' Approach - Big Think - 0 views

  • On the surface, taking a “wait and see” approach seems to make sense
  • In the past, when we were going through rapid change (not massive transformation like we’re seeing today), a company could use a “wait and see” approach because it was harder for competitors to develop and deploy new offerings quickly, and it was harder for established competitors to change the game or redefine completely
  • Anyone, at any time, can quickly become more relevant than you because the barriers to entry are low and the ability to scale is fast
  • ...13 more annotations...
  • deciding to “wait and see”—can quickly put you on a path of increasing irrelevancy or a rapid demise.
  • you can see how detrimental a “wait and see” approach can be—how you’re actually missing major new opportunities for sales and growth
  • Blockbuster Video may have changed how we rent movies, but Netflix transformed it
  • This year, many forward-looking school districts across the country are moving away from textbooks and issuing tablets filled with ebooks to students
  • This is a game-changing move, and one that will save the school about $25,000 each year
  • The way you can design for mobile users, engage visitors, increase sales, track people, and improve your rankings with search engine optimization are changing so rapidly that if your site is two years old, it’s obsolet
  • In reality, a “wait and see” approach has much more risk than the action being avoided.
  • Today, new competitors can emerge rapidly, and they can even be from another part of the world. Geography is increasingly less of a hindrance
  • deciding to “wait and see”—can quickly put you on a path of increasing irrelevancy or a rapid demise.
  • We’re transforming all of these things plus more, and if you don’t initiate the transformation, someone else will.
  • To see the difference between mere change and game-changing transformation, consider these examples: Barnes & Noble may have changed bookselling by creating the super bookstore, but Amazon transformed how we buy books and so much more
  • Therefore, you have to evaluate what you’re saying “no” to in terms of potential lost opportunity, because what you could gain by saying “yes” will often outweigh the perceived risk and expense.
  • Because technology is increasing so fast and because we are in a period of rapid transformation are the exact reasons why you can no longer “wait and see” what will happen.
  •  
    This article discussed the importance of being ahead of the curve and why the 'wait and see' approach is not beneficial in most cases. If you 'wait and see' you can become irrelevant very quickly as there are many others out there, in many cases other parts of the world, making new inventions and discoveries daily. This article gave a great example where a school system implemented tables and the amount of money they saved was $25k/year. There are many benefits to staying ahead of the curve and as the article states "If you don't do it, someone else will".
  •  
    A "wait and see" approach has a higher risk than it being avoided. One of the cons is that it can pave the way to a company no longer being relevant. New opportunities for sales and growth may be missed if a company does not begin to evolve quickly.
anonymous

The high risk of "wait and see" by Daniel Burrus - 1 views

  • The high risk of “wait and see”
  • On the surface, it makes so much sense, doesn’t it? After all, we’re dealing with a national and global economy filled with uncertainties … right?
  • Wait and see certainly seems less risky than sticking our necks out. Right? Wrong.
  • ...10 more annotations...
  • To wait is too late
  • These days, a wait-and-see strategy carries more risk than the action it postpones. Sometimes, a lot more risk.
  • Motorola, Kodak, and Polaroid all played wait and see with the shift from analog to digital. Blockbuster played wait and see with the move to online video.
  • In the past, you could afford to wait and see. It was harder for competitors to develop and deploy new offerings fast. There was time to watch new developments and then react. It was harder for newcomers, let alone established players, to completely change the game overnight.
  • Today we’re in a time of light-speed transformation. Today, new competitors can emerge rapidly, even from completely different parts of the globe. The barriers to entry are absurdly low.
  • Understand:  transformation is vastly different from mere change.
  • “Wait and see” is often rooted in budget concerns. Let’s say someone suggests your company redesign its website. You shoot down the suggestion:  “No, we already have a website that works just fine.” Designing a new site would costs money, while playing wait and see avoid that new expense … right? Not necessarily.
  • Stop waiting, start doing
  • How can we reinvent retail?” They embraced a transformational mindset to redefine retail and extend their brand.
  • In a world filled with uncertainty, it’s easy to fall into a wait and see mindset. But saying “Not now” bears a cost just as high as saying “Let’s do it!” – if not higher. Remember this:  If you don’t do it, someone else will. They’re doing it right now!
ravicka

7 Things Event Planners Want From Technology Now - 0 views

shared by ravicka on 24 Feb 15 - No Cached
  • “I’d like a badge reader that does not need to be scanned by a device, meaning the whereabouts of an attendee could be tracked without having to scan at each entrance point,” says an association event planner. “Then we could figure out how much time is spent in each area, i.e., how long did they wait in line.”
  • “It's so convoluted,” says an agency executive. “There is so much happening so fast that it's difficult to keep up. Once you learn something, it's time to learn something else.”
  • “Many organizers are reluctant to do the work necessary to make the tech work,” says Sam Down of Showplans. “They want to use the tech and they want it to deliver its promises, but they won't be enthusiastic until they see results—but they don't seem to understand that the results they want will only come when they show enthusiasm in the first place to make it work.”
  •  
    Chad Kaydo in his article '7 Things Event Planners Want From Technology Now," highlights the results of a recent survey where industry officials noted what tech changes and adaptations they would like to see as it relates to the Event Planning and Management area of the Hospitality Industry. He noted the following items as the urgent needs of event planners: **Lower Prices - many planners steer clear of the technology due to costs and thus would like to see adjustments in costs relating to new technology. **Integration of Planning Tools - Planners want to be able to connect the different tech offerings used instead of using them in isolation. **Next Generation Apps - Event Apps should be of the same sophistication and simple to use as those of popular consumer apps such as Instagram. **Seamless Social Media Integration - Social Media has become and important tool for event planners. Rene Mark stated that they would like to see "any form of technology that creates a more engaging experience for our clients so that they can interact from the audience, share their experiences online and engage actively with other participants." ** Improved Internet Access - one of the major complaints of planners and something they would like to see improvements on is WiFi access at event venues. Mr. Kaydo noted that planners and tech developers said that the lack of robust, reliable, reasonably priced bandwidth and network services at hotels is slowing the pace of technological advancements across meetings and events. ** Attendee Data Tracking -Improved Technology to keep track of attendee participation. **Help to figure it all out - Planners find it difficult to keep up with technology and to constantly learn how a new device or program works. However this attitude is affecting the results gained from the adoption or lack of as it relates to technological advancements in the Event planning field.
Jessica Rodriguez

The High Risk of a 'Wait and See' Approach | Big Think - 1 views

  • seems less risky.
  • In reality, a “wait and see” approach has much more risk than the action being avoided
  • Today, new competitors can emerge rapidly, and they can even be from another part of the world.
  • ...12 more annotations...
  • transformed
  • eography is increasingly less of a hindranc
  • if you don’t initiate the transformation, someone else will.
  • transformation
  • Geography is increasingly less of a hindrance.
  • transformed
  • transformed
  • transformed
  • For example, suppose someone suggests that your company have its
  • website redesigned. You may immediately shoot down the suggestion and say, “No. We’re not investing in that. We already have a website that works just fine.” It seems that the expense of creating the new website comes when you say “yes.” It’s less expensive to “wait and see.”
  • Because technology is increasing so fast and because we are in a period of rapid transformation are the exact reasons why you can no longer “wait and see” what will happen.
  • If you don’t do it, someone else will.
  •  
    This article summarizes the "wait and see" approach and explains why this approach is no longer effective in the business world today. Technology is far too advanced for competitors to not have the ability to hop onto new ideas as soon as possible. Waiting and seeing will put your business incredibly behind since guests will begin to use those companies who have been using the newer approaches first.
Kassandra Baumgardner

Do hotels need to green up, make their guests happy and healthy? | Reuters - 0 views

  • A hotel stay might have once been thought of as an opportunity to overindulge on rich buffet food, multiple luxuriant baths and mini-bar nightcaps, but is the modern business traveller more likely to demand gluten-free breakfasts, in-room yoga mats and a green-energy policy?
  • The initiative will, its proponents hope, help to achieve consistency in the way hotels report their emissions.
  • Farrant said that though he is not yet seeing a sufficient degree of customer maturity or interest in making purchase decisions based around environmental considerations, the initiative "is starting to drive public sector procurement and corporate purchase decisions."
  •  
    Trends in the hospitality industry are changing. Hotels were once considered the place to indulge and splurge a little, but now we are beginning to see hotels change their approach to attracting customers. Properties around the world have begun to make changes that are reducing their carbon footprint, but those changes cannot always be seen by the guest. This means that many guests do not even realize that its happening. Many changes will begin to happen as customers express their concerns more publicly. Surveys are showing that a growing number of guests want to see green initiatives within hotels, and wouldn't mind paying a little more to stay at green hotels. There is work being done to measure a customer's carbon footprint and this knowledge will give hotels some consistency in the way they report their emissions. Although still in its early stages, green initiatives provide great marketing opportunities for hotels, and they are starting to see that they can attract more people through these initiatives. Green Initiatives are will continue to becomes increasingly more popular for guests. As guests continue to become aware of the effects of their carbon footprint they are going to look for ways to help reduce it. One area will be in the hospitality industry. This is a great opportunity for hotels to increase profits, by marketing to this type of traveler.
yoyohad

Caribbean hotels see 18.6% increase in net operating income - Travel Weekly - 1 views

  • The 2014 edition of PKF’s Caribbean Trends in the Hotel Industry reported that last year marked the third in a row that the region’s hotels saw double-digit percentage growth in net operating income, and it was the highest annual growth in operating profits since 2008.
  • Rooms rates accounted for 56.8% of total revenue, the largest source of revenue for the properties in the sample. Food and beverage sales accounted for 28.8% of total revenue, and retail and recreational outlets another 12.7%.
  • “Caribbean hotels have unique operating challenges that result in relatively higher expenses,” said Scott Smith, member of the Appraisal Institute and a vice president in PKF’s Atlanta office.
  • ...1 more annotation...
  • lthough operating profits jumped 18.6% in 2013, the higher costs of goods, services and utilities in the Caribbean relative to the U.S. resulted in lower relative profit margins, according to the report.In 2013, Caribbean resorts registered a 16.3% profit margin, compared with a 21.4% margin for comparable U.S. resorts.
  •  
    I believe that the increase in Caribbean hotel's net operating income indicates that more travelers are now traveling to these destinations compare to few years ago. Coming back from the economical downtime, the hospitality is now seeing increases of revenue after the depression since 2008.Caribbean is an unique place for travel, and often required air/ sea transit for travelers all over the world. Thus also encouraged the purchase decision for airline and cruise services. And by adopting technology to being green, the hotel is able to reduce the utility cost. And we are seeing more new hotels under construction in the Caribbean region.
  •  
    Properties throughout the Caribbean have offered amazing deals for quite some time, but during the economic downturn, a Caribbean vacation was either unfeasible or seemed like an unnecessary extravagance for the average consumer. Despite incentives to visit, the $4/gallon fuel cost has hit us all in the wallet. This is reflected in an enormous increase in airfare and makes having a rental car that much more difficult. I wish the Caribbean hotel and tourism industry all the best, but I don't think we're going to see a full recovery for the next few years.
swhit133

The High Risk of a 'Wait and See' Approach - 0 views

n reality, a "wait and see" approach has much more risk than the action being avoided. Here's why. In the past, when we were going through rapid change (not massive transformation like we're seeing...

https:__bigthink.com_flash-foresight_the-high-risk-of-a-wait-and-see-approach

started by swhit133 on 16 Oct 18 no follow-up yet
Chi Zhang

How can hotels go green? | MNN - Mother Nature Network - 0 views

  • Eco-friendly hotels are putting recycling bins under the desk and water filters in the bathroom. The days of tiny shampoo bottles are numbered.
  • It’s no secret that hotels can be bastions of wastefulness, with the average hotel guest trashing about two pounds of paper, plastic, cardboard and cans each day.
  • Indeed, hoteliers are finding a double incentive in pleasing eco-conscious guests while at the same time saving a few bucks through sustainable practices.
  • ...4 more annotations...
  • So far, hotel operators aren’t seeing major savings associated with going green. And they have had some resistance from guests.
  • This spring, Marriott International said it would stop delivering newspapers to guests’ rooms, cutting back on 18 million papers annually. Starwood has eliminated tiny shampoo bottles, instead installing dispensers in showers at its Element and Aloft hotels.
  • Doing in-room recycling is important because the guest sees that,”
  • Fairmont Hotel and Resorts reports that their customers still want the plastic bottles.
  •  
    With the ecological environment changes, the general trend of hotel is going to green, which included hotel sewage treatment, boiler dust emission, waste heat emission, the kitchen for the discharge of atmospheric pollutants. Not only the hoteliers require themselves pursuing green but also hope their guests could see that. Most of hotels have already taken action. Such as, Marriott International stop delivering newspapers to guests' rooms, Starwood has eliminated thin shampoo bottles, instead installing dispensers in showers at its Element and Aloft hotels. We are glad to see the hoteliers dedicated to protecting the natural environment.
Jeremy Fairley

Independent hoteliers cautious of Roomkey.com - 0 views

  • Adding independent hotels to Roomkey.com would make the site more comprehensive, said Jeff Low, founder and CEO of Stash Hotel Rewards, a hotel rewards program for independently-run hotels. “My view is I think everyone wants additional channels.” Low said it’s a “wait-and-see approach beyond its initial release to see if it’ll get traction,” he said.
  •  
    When Room Key entered the pantheon of metasearch engines, initial reactions varied. While big chains were seemingly excited for this alternative to third-party search engines, independent hoteliers maintained a reserved skepticism, wondering what place, if any, there will be for them on the site. These independent owners are taking a wait-and-see approach when it comes to Room Key's potential influence on independents and hotel search-engine landscape.
  •  
    Good example of the wait and see method as discussed last week. Be interesting to see how this one plays out for Room-Key as well as the smaller independent chains...
Michaela Gave

Hilton Worldwide Announces Mattress Recycling Program - 0 views

  • Our hotels have purchased more than 50,000 mattresses in the past two years in the U.S. alone,"
  • Steel Springs: Tools, Automobiles, Construction Materials Wood: Tempered Flooring, Particle Board Shelving and a variety of Pressed Wood Products Cotton Fibers: Oil Filters, Mats and Stuffing Quilt Scrap: Carpet Padding
  • Last month, Hilton Worldwide reported its 2011 results and announced it has achieved its five-year goal to reduce waste by 20 percent, two years ahead of schedule.
  •  
    Hilton has decided to recycle their mattresses in hopes of reducing their waste. Planning to recycle 85% of their mattresses and box springs after purchasing over 50,000 mattresses in just the US alone. Working with DH Hospitality who provides services such as recycling will recycle the mattresses, box springs into tools, construction materials, flooring, oil filters and carpet padding. LightStay is the companies tracking system which will track the process of its donations. Hilton reached their five year goal to reduce their waste by 20% which turned out to be two years ahead of schedule. LightStay is the company's tracking system which tracks their donations to Good360. When I first read this article I thought I was going to read something about Hilton's products going overseas like we watched on 60 minutes. I'm happy to see these mattresses aren't going overseas to harm people. I recently just bought a new mattress and the company that picked up my old mattress and they were going to recycle it. After watching the 60 Minutes I will always inquire about such recycling. I was told they clean the old mattresses and donate them to families in need and shelters. After watching the video clip I wish I would have asked further questions about the donations to be sure. As a consumer I would like to hear more businesses talk about the different programs they offer to go green and recycle. As someone in the multi-family housing industry I think recycling and going green is an area we need to focus on. As a Hilton Diamond Member I'm happy to see the Hilton is trying to go green. This article was from 2012, so I'm looking forward to see what they will be doing in the future.
Carolina Ferrer

Marketing Success of Paris Hotel du Collectionneur Highlights Flip.to's Global Appeal - 0 views

  • Hotel du Collectionneur in Paris faced a big challenge - it became the largest independent hotel in Paris at 408 rooms when it parted ways with Hilton.
  • "Flip.to helped us accomplish both things. First, they enticed thousands of unique visitors to the hotel's website through 72,000 guest connections. Secondly, they increased the brand awareness of the hotel on social networks thanks to their sharing platform.
  • Flip.to is the brand advocate platform that helps hotels boost brand awareness and earn new guests with the help of their most trusted, untapped marketing juggernaut - their current guests. Right at the point of booking, guests share with their connections about their upcoming trip, driving new visitors back to a uniquely personalized hotel website experience.
  •  
    Hotel du Collectionneur in Paris broke away from the Hilton chain in 2013 and became the largest independent hotel in the city. Without the Hilton brand, the property needed help creating brand loyalty and foot traffic. The property's marketing department teamed up with a company called "Flip.to". This company was to help bring in newer people to their website and target a new group of customers. Flip.to used e-marketing to enhance the hotel's website traffic and create brand awareness on social media. Additionally, by increasing website traffic the property saw an increase in direct bookings. We can see the benefits of using a company like Flip.to to increase profits and create awareness. If we look at this from the perspective of a large chain hotel, they have the resources to market their properties through their corporations. We can see that Hotel du Collectionneur had to go in this direction of hiring a third party company to meet their goals and they can see if paying off today.
lalle044

3 Trends to Watch for in VoIP for Hotels - 0 views

  • The popularity of VoIP has grown substantially in the last several years and the rise will no doubt continue.
  • With Hosted PBX, your provider handles the problems for your hotel through the cloud and monitors how the system is operating. Plus, you can enjoy quite a few features of a Hosted PBX setup. These reasons should cement Hosted PBX as a trend throughout 2015.
  • an employee's mobile device becomes the primary VoIP handset
  • ...2 more annotations...
  • allows the employee to always remain connected.
  • 015 should prove to be an exciting year for VoIP, especially in hotels. Voice over Internet Protocol will provide your customers and employees with a solid communications system, and if you take advantage of the above trends, you could very well leave your competition in the dust.
  •  
    Voice over Internet Protocol (VoIP) is a technology that is evolving in the hospitality industry. Trending in 2015 will be the use of hosted PBX services which will take the place of the stand alone on-premise system. By utilizing a hosted service businesses should see a cost savings from the freedom of maintenance on a system that is owned and operated by the hotel to the required staff that is needed to monitor the system on a daily basis. With the use of a hosted PBX the host company will be running analytical data and sharing the results with your company, a hosted setup will also be keeping up with technology without you incurring additional expenses of keeping your software updated in the ever changing technology field. This article goes on to talk about mobile integration which in my opinion, will need some tweaking right out of the starting gate. The trend talks about migrating our mobile phones and tablets as a replacement to the desk phone and room phone. This idea will make front desk staff more mobile, but I do see how it will also cause issues with employee abuse on personal calls acting like they are working and also with customers seeing an employee on the phone and automatically thinking the employee is on a personal call. There are still people out there that have not moved up with technology like the vast majority of the population, and they will be the first to complain loudly at the advances coming.
natashacastro

GDS is still the ticket for most agencies: Travel Weekly - 0 views

  •  
    This article summarizes why we wont be seeing a decline of GDS use in the travel industry anytime soon. As stated in the article "nothing beats a GDS model for booking seats on planes". The article suggests that a good GDS agent can ultimately work more efficiently than someone working with a GUI. Another major positive to using GDS is accessibility. A firm can book both corporate and leisure travel from anywhere, as long as internet access is available. In one study 62% of agents said that air content was the biggest draw of a GDS. One agent said that when booking air the GDS system Amadeus gives her a selection of choices in a fraction of the time it takes her clients to see them online. Clearly, GDS systems such as Amadeus and Sabre are saving agents and customers time and money while booking. Another upside to using GDS is that it allows agents to see routes, departures and arrival times which are important because many clients have preferable airports when they travel. The article also says how GDS is more commonly used for air and car rentals instead of hotels. It also gives a look into why Airlines werent a fan of GDS usage. For example, GDS were changing revenue models for airlines because GDSs paid travel agents and it seemed that they were buying loyalty with money from airline fees.
cpaez007

Master the 5 Basics of Restaurant Accounting - 0 views

  •  
    In this article we discuss the five basic principles of accounting in restaurants. Many people do not like the principle of accounting, and do not know much about it. With these basics, people can have a simplified concept of what they need to know for restaurant management. First you would like to have an accounting chart that discusses inflows and outflows, plus the liabilities and assets that your business has. This is a great way to monitor your finances. Next, is the cost of goods sold. These are the costs for the items that were purchased and then sold. You need to monitor this, in order to calculate the cost you are making per dish in compared to profit. Third, other costs that include fixed costs like operation and occupancy, or labor costs of course. You want to monitor this strictly, in order to see the areas where you might be spending a lot when it comes to employees. Then you want to compare it to the profits you are making. Forth, the prime costs. Prime costs are the total variable costs that you have. Variable costs are those that can be controlled, and you want to keep an eye on these in order to see what needs to be cut to optimize profit. Lastly, you have the cost to sales ratio. Larger restaurants might have higher costs, because they are creating larger sales. You really want to create a ratio of costs to your own sales, to see how well you are doing compared to the competition.
anonymous

What's Driving IT Investment in 2011? | News | Hospitality Magazine (HT) - 2 views

  • “Advances in wireless and mobile technologies, products and services are changing the landscape of the hospitality industry and how it operates,” says Craig Mathias, principal, Farpoint Group. “With a demanding client base equipped with increasing numbers of smartphones, tablet computers, notebook PCs and even rugged devices, successful hospitality IT organizations recognize the need to upgrade their existing WLANs to improve network reliability, capacity and coverage to support customer-facing applications, as well as internal services that enable their own mobile workforce and improve the guest experience.”
  • Elevating the guest experience
  • The Motorola Solutions 2011 Hospitality Market Barometer reveals that 91 percent of hospitality decision makers realize the increasing importance of mobile and wireless technology, while 78 percent recognize the role mobility plays in ensuring a competitive advantage for their business.
  • ...20 more annotations...
  • Enabling operational efficiency
  • Empowering the mobile worker
  • Fifty-six percent of hospitality organizations plan to raise mobile investments to better equip their workforces, improve operational efficiencies and enhance the customer experience.
  • Advances in wireless and mobile technologies, products and services are changing the landscape of the hospitality industry and how it operates,” says Craig Mathias, principal, Farpoint Group . “With a demanding client base equipped with increasing numbers of smartphones, tablet computers, notebook PCs and even rugged devices, successful hospitality IT organizations recognize the need to upgrade their existing WLANs to improve network reliability, capacity and coverage to support customer-facing applications, as well as internal services that enable their own mobile workforce and improve the guest experience.”
  • Improved guest experience is the top driver for mobility investments, cited by 76 percent of hospitality venues surveyed. Hospitality decision makers are investing in mobile technologies to support customer-facing applications that improve guest services by handling wireless email, guest/attendee check-in, table-side order/payment or event ticketing, among others. Sixty-one percent of respondents plan to deploy some form of video capabilities, including video surveillance, video conferencing and streaming video, in public access areas such as lobbies. Fifty-eight percent of surveyed hospitality organizations deploying mobile technology today see improved customer satisfaction. 
  • Key facts from the survey
  • A recent Motorola Solutions, Inc. study uncovered that information technology (IT) spending in the hospitality industry is expected to increase in 2011, with guest experience cited as the top driver for investment.
  • The Motorola Solutions 2011 Hospitality Market Barometer reveals that 91 percent of hospitality decision makers realize the increasing importance of mobile and wireless technology, while 78 percent recognize the role mobility plays in ensuring a competitive advantage for their business.
  • Elevating the guest experience
  • Improved guest experience is the top driver for mobility investments, cited by 76 percent of hospitality venues surveyed.
  • Hospitality decision makers are investing in mobile technologies to support customer-facing applications that improve guest services by handling wireless email, guest/attendee check-in, table-side order/payment or event ticketing, among others. Sixty-one percent of respondents plan to deploy some form of video capabilities, including video surveillance, video conferencing and streaming video, in public access areas such as lobbies.
  • Fifty-eight percent of surveyed hospitality organizations deploying mobile technology today see improved customer satisfaction. 
  • Empowering the mobile worker
  • Fifty-nine percent of respondents currently deploying mobile and wireless technology witnessed an increase in employee productivity and efficiency, while 55 percent saw improved sales results.
  • Currently, the most popular applications on two-way radios are project management (51 percent) and collaboration (41 percent). Unified messaging and remote management/monitoring have the highest rate of planned deployments into 2012.
  • Among survey respondents, tablets and VoIP handsets are the top two mobile devices planned for new deployments by 2012.
  • Enabling operational efficiency
  • Seventy-five percent of hospitality organizations surveyed already have wireless LAN (WLAN) installed in their facilities.
  • “Advances in wireless and mobile technologies, products and services are changing the landscape of the hospitality industry and how it operates,” says Craig Mathias, principal, Farpoint Group. “With a demanding client base equipped with increasing numbers of smartphones, tablet computers, notebook PCs and even rugged devices, successful hospitality IT organizations recognize the need to upgrade their existing WLANs to improve network reliability, capacity and coverage to support customer-facing applications, as well as internal services that enable their own mobile workforce and improve the guest experience.”
  •   More than one third of survey respondents represent companies exceeding $1 billion in revenues. Responses came from the executive suite, IT functions and managers closest to the day-to-day implementation of mobile solutions.
  •  
    "The Motorola Solutions 2011 Hospitality Market Barometer reveals that 91 percent of hospitality decision makers realize the increasing importance of mobile and wireless technology, while 78 percent recognize the role mobility plays in ensuring a competitive advantage for their business. As a result, hospitality venues are investing in new technology, as well as powerful wireless networks to handle greater data volumes and increasing demands for high-speed access from the customer and mobile workforce. "
  • ...12 more comments...
  •  
    This is a survey from The Motorola Solutions , it reveals how IT investment is gaining pace in hospitality industry. The resuults reveals that 91 percent of hospitality decision makers realize the increasing importance of mobile and wireless technology, while 78 percent recognize the role mobility plays in ensuring a competitive advantage for their business. As a result, hospitality venues are investing in new technology, as well as powerful wireless networks to handle greater data volumes and increasing demands for high-speed access from the customer and mobile workforce.
  •  
    Widely utilization and application of IT technology especially wireless and mobile technology are expected to increase in recent years.More and more hospitality organizations are realize the important role the mobile investment played in improving operational efficiency and enhance the customer experience. With wireless devices, hospitality organizations can save time of doing guest/attendee check-in, table-side order/payment or event ticketing which will improve operation efficiency and customers' satisfaction. According to survey results, tablets and VoIP handsets are the top two mobile devices planned for new deployments. Furthermore, right IT investment will increase revenues and have a good sales.
  •  
    Motorola Solutions, Inc (MS) conducted a study and discovered that IT (information technology) spending is expected to rise in the hospitality filed in the years to come, practically in 2011. The main reason for the increase in spending on IT is because of the guest experience. According to MS, fifty- six percent of hospitality establishments plan to increase mobile investment to better outfit their workforces, advance operational efficiencies and boost the customer experience. The survey main facts included three areas; One, to elevate the guest experience Hospitality decision makers are investing in mobile technologies to support customer-facing applications that improve guest services by handling wireless email, guest/attendee check-in, table-side order/payment or event ticketing, among others. Two, to empower the employees by giving them the correct tools, fifty-nine percent of respondents currently deploying mobile and wireless technology witnessed an increase in employee productivity and efficiency, while 55 percent saw improved sales results. Finally, to enable operational efficiency, improvement, reliability, and extending range of current wireless data networks are the top three drivers behind 802.11n WLAN adoption - all critical network features to meet greater data volumes and increasing demands for access from the customer and mobile workforce. Seventy-five percent of hospitality organizations surveyed already have wireless LAN (WLAN) installed in their facilities. In North America, approximately one third of these venues have 802.11n, while European venues predominately have 802.11b/g.
  •  
    This article is introducing a survey about information technology in the hospitality industry. It shows that there was a speedy increasing in IT investing which is aiming to improve customers' satisfaction and experience. Almost fifty-six percent of hospitality organizations plan to equip IT devices inside their organizations. Also, ninety-one percent of the hospitality decision makers have realized the importance of the mobile and wireless technology. There are three key facts that show the outcome of the survey. The first is to elevate the guest experience. The hotels are investing mobile and wireless technologies, also the video capabilities to improve customer satisfaction. The second one is to empower the mobile worker. The managers, security personnel and customer services all needs some applications to ensure the work efficiency and keep the management productive. The third one is to enable operational efficiency. It shows that the hotel wants to expand the ability of wireless and data transportation.
  •  
    IT investment becomes a big part of the investment in the hospitality industry. A research had been done in 2011 to find what factors drive IT investment in the hospitality industry. There are three main factors, which are elevating the guest experience, empowering the mobile worker, and enabling operational efficiency. Management finds that improved guest experience is the top driver for mobility investment, and over half percentage of the respondents witnessed an increase in employee productivity. IT investment also enables operational efficiency and it is said that 3/4 of the hospitality organization have WLAN installed in their facilities. In my opinion, I believe it is the trend to invest in IT, because people cannot live without modern technology nowadays, and even if you do not want to change, your competitors will do so, which will ultimately makes you out of the market. So IT investment is very important, and businesses in the hospitality industry need to take more concern on IT investment.
  •  
    The Motorola Solutions, Inc. study exposed that information technology spending in the hospitality industry is expected to increase in 2011, with guest experience cited as the top driver for investment. Mobility investments can elevate the guest experience by handling wireless email, guest check-in, tableside order/payment or event ticketing. Managers can empower the mobile worker by using smartphone. Installing the wireless LAN (WLAN) can enhance operational efficiency. Motorola Solutions conducts market research and provides indicators of the opportunities and challenges that mobility poses to hospitality enterprises.
  •  
    This article shared information from a Motorola Solutions, Inc. study predicting that information technology (IT) spending in the hospitality industry would increase in 2011, with guest experience cited as the top driver for investment. The study revealed that 91% of hotel decision makers recognized the importance of mobile and wireless technology and that they would be focused on enhancing guest experience, empowering the mobile worker, and enabling operational efficiency. Motorola Solutions conducts independent market research and collected surveys from 161 qualified participants. I found this article relevant because guests are now expected the hotels they stay at to be able to meet their technological needs. I attended a conference just this week and heard multiple attendees ask if the hotel had wifi and how/where to access it. Nowadays, it's more of a necessity than an option for hoteliers to make the decision to invest in technology. Not only does this investment meet guests' needs and increase satisfaction, but it also benefits employees. According to the article, over half of the survey respondents who use wireless and mobile technology in their workforce saw increases in employee productivity and efficiency. Often times, if employees are able to be more productive and efficient on the job, there is a positive correlation with guest service and satisfaction. Thus, IT investments are crucial for hoteliers to make.
  •  
    This article is talked about the IT trend in hospitality industry. From a recent Motorola Solutions, Inc. study, it showed that information technology(IT) spending in the hospitality industry is expected to increase in 2011. What is more, 91% of hospitality decision makers realize the increasing important of mobile and wireless technology. Then it introduced some key facts from the survey. They are elevating the guest experience, empowering the mobile worker and enabling operational efficiency. Advances in wireless and mobile technologies, products and services are changing the landscape of the hospitality industry and how it operates. Successful hospitality IT organizations recognize the need to upgrade their existing WLANs to improve network reliability, capacity and coverage to support customer-facing applications, as well as internal services that enable their own mobile workforce and improve the guest experience. This is the information technology trend for hospitality industry. And IT will become an indispensable part in hospitality industry.
  •  
    Just like the saying in the article, in 2011, the investment is mostly focus on the mobile investments. As we know that with the development of the internet, more and more people can not live without the internet. So, it is very important for hotel or hospitality industry to put investments on this section. It is become the necessary part of the hospitality industry. So, increase the investments of mobile and internet will bring a strong advantages for your business and make you stand on the market.
  •  
    The hospitality industry is investing in new technology to satisfy guests demands, it is important for hotels to provide wireless connections that are fast and reliable, this now also considered part of the guest experience.
  •  
    A recent study uncovered that information technology (IT) spending in the hospitality industry is expected to increase in 2011, with guest experience cited as the top driver for investment. 56% of hospitality organizations plan to raise mobile investments to better equip their workforces, improve operational efficiencies and enhance the customer experience. 91% of hospitality decision makers realize the increasing importance of mobile and wireless technology, while 78 percent recognize the role mobility plays in ensuring a competitive advantage for their business. Based on elevating the guest experience, empowering the mobile worker and enabling operational efficiency, a survey about this was set up. With a demanding client base equipped with increasing numbers of smartphones, tablet computers, notebook PCs and even rugged devices, successful hospitality IT organizations recognize the need to upgrade their existing WLANs to improve network reliability, capacity and coverage to support customer-facing applications, as well as internal services that enable their own mobile workforce and improve the guest experience.
  •  
    Nowadays more than ever does technology make a difference in how we run our operations, how effective our operations are which results in how satisfied our customers are. The article What's Driving IT investment in 2011 talks about the advances in the hospitality industry providing us with some important statistics in IT investments. According to the article, technology spending is expected to increase with the focus on customer experience. Fortunately, the statistics shows that 91 percent of hospitality decision makers realize the importance of mobile and wireless technology. As stated in the article, hospitality venues invest in new technologies to improve operational efficiencies and to enhance customer experience. As the survey shows, customer experience is the number on priority and driving force for implementing new technology. Hospitality properties also invest in technologies that enhance the check in procedures, wireless e-mail or table side orders and payments. After implementing new technologies, 59% of respondents to the survey taken could see improve employee efficiency and 55% saw improved sales results. According to the survey that was filled out by 161 respondents representing variety of hospitality enterprises, 58% saw improved customer satisfaction. Even though this article does not state which technologies in particular yielded these results, it is still important to see that investing in IT technologies does make a difference in customer satisfaction, employee efficiency and sales improvement. Many properties are afraid to invest new technologies, as they are unsure of the final results of the investment. I am strongly convinced that in order to keep up with the competition and the supply in the market, business had to take the technology route and use it to their fullest advantage.
  •  
    The article analyzed why hotels do investment to It in 2011. It concluded three main reasons, which are elevating the guest experience, empowering the mobile worker, and enabling operational efficiency. It's already 2013 now and things can become different. Hotels should invent carefully according to its specific necessary and customers' necessary.
  •  
    Dear team! I found an article, very old but to me, very actual and interesting about how the Internet Technology is improving and progressing, and the investment bring benefits only. In 2011 , only 4 years ago, we can see that the companies were having a clear plan to improve the communication system. By introducing wireless, tablets, WLANs , to improve network reliability... Today we have it all on hands. We are using all the devices online , wireless and with no problem to access. No cords on the floor, no telegrams ... Internet technologies is a big progress in our century and is developing and growing, by leaving some of us behind. :)
richardkutch

Checking in as hotels embrace sustainability, energy-efficiency | Goby - 2 views

  • hotel industry generates more than $199 billion in annual revenue
  • $4 billion in annual energy use
  • For a full-service hotel, energy costs typically run between 4% – 6% of revenue, while historic and luxury properties can see energy costs hitting 10% or more.
  • ...7 more annotations...
  • the EPA’s ENERGY STAR is working on a new, hospitality-specific scoring system in response to the industry’s specific needs and growing demand.
  • help your property maintain long-term value
  • Being green goes directly to a hotel’s bottom line
  • retain staff long-term
  • Surveys show more consumers are choosing sustainable travel options. In fact, this year we expect to see 36% of travelers planning to choose more eco-friendly travel options than they did in 2016, according to Booking.com.
  • Some RFPs for meetings & conferences request that hotels answer: “What’s your sustainability program? How are you minimizing your carbon footprint? What’s your water consumption?”
  • ENERGY STAR is a free benchmarking tool to help U.S. businesses gauge their energy efficiency.
  •  
    This article makes me proud to work in the hotel industry. Of course, there's financial motivation for being energy efficient, but hey, we can pretend we also do it because it's the right thing to do. As long as owners and operators see opportunities to continue to reduce energy costs, they won't stop. I have to believe that hotels will continue to look for ways to become even more efficient to the point of eliminating their carbon footprint. The hotel business is one of the few industries that have a strong incentive to dramatically reduce energy costs. The fact that the EPA's ENERGY STAR program is working on a new, hospitality-specific scoring system in response to the industry's specific needs and growing demand is pretty cool. I can see such a system becoming measurements for bonus payouts like market share is with Smith Travel Research and further accelerating the work around sustainability in hotels. A great point is also made regarding the retention of employees. The article argues that employees will feel that management cares about their health and well-being. But I would also say that employees want to work for hotels that do what's good and right for our world. You want to work for the good guys. Individual travelers, companies and meeting planners are more and more looking to stay or do business with hotels that are eco-friendly. Thirty six percent more travelers are expected to choose more eco-friendly travel options than they did in 2016. That statistic should definitely get the attention of owners currently in the process of planning a new hotel. If you want a competitive advantage from the day you open your doors, fill up that building with green initiates and let the green slide right down to the bottom line.
anaslip

Most companies taking 'wait-and-see' approach to coronavirus | CFO Dive - 0 views

  • Most companies taking 'wait-and-see' approach to coronavirus
  • North American companies are bracing for negative business impact due to the coronavirus outbreak
  • Despite rising concern of the effect coronavirus will have on their businesses, most U.S. companies are taking a "wait-and-see" approach when it comes to adjusting their executive pay and sales compensation programs
  • ...6 more annotations...
  • Additionally, a survey from Gartner's risk management practice found that 56% of business leaders rated themselves as "somewhat prepared," for the outbreak, with 11% relatively or very unprepared.
  • Companies are increasingly expecting that the coronavirus will adversely affect their businesses. Yet, because the exact impact of the virus is uncertain, compensation committees and executives are not making immediate changes to their organizations’ pay programs — at least for now
  • 34% of companies expected the virus to have a "moderate or large negative impact" on their business over the next six months. 44% companies say their annual executive incentive plan has been or will be affected by coronavirus, but nearly one in five intends to adjust funding or targets for the plan.
  • A recent survey by Gartner’s risk management practice aligns with Willis Towers Watson’s findings; just 12% of Gartner’s 1,500-plus respondents believe their businesses are highly prepared for the impact of coronavirus, with 26% believing it will have a negligible impact at all.
  • 56% of respondents rated themselves somewhat prepared, and 11% said they were either relatively or very unprepared
  • It’s nearly impossible to predict exactly if or how a particular scenario will unfold or even when
  •  
    This article is a perfect example of this week`s topic. It`s a good illustration of a "wait and see" approach. The article gives you a lot of numbers to support its point.
Sasha Bravo

Despite the Mobile Hype, Fixed POS Continues to Grow | News | Apparel Magazine(AM) - 0 views

  • Much has been made about the replacement of traditional point-of-sale terminal devices by mobile phones and tablets, but the overall penetration of POS devices continued to expand 3.9 percent in North America and 4.6 percent around the globe in 2012,
  • The company released the latest results of its POS Vendor Shipments Database, showing growth in all four major worldwide regions
  • Despite challenges from mobile devices and e-commerce growth, new store concepts and greater penetration of PC-based POS continue to offset those challenges as the point-of-sale remains the center of the customer interaction
  • ...3 more annotations...
  • We are seeing the greatest changes occur not between the technologies but between the vendor composition and market share positions
  • HP is now the second largest supplier of POS Systems worldwide, rising from the #20 position just 10 years ago. Add to HP's share standard PCs purchased and repurposed by small businesses for POS and the company would have the #1 position.
  • The value of the North American POS Market topped $7.8 Billion for the first time in 2012 Brazil, Mexico, China, India and certain Middle Eastern countries are driving POS adoption at the fastest clips. The POS Vendor Shipments Database and other research reports on the POS industry are available immediately from the company website. Rate this Content (5 Being the Best) RatingRatingRatingRatingRating 12345 Current rating: 0 (0 ratings)  
  •  
    This article shows how despite the trend into mobile devices and tablets, the industry growth of fixed POS system is still ahead. it is very interesting to see these findings, since nowadays all one seems to see or read about is this addiction to mobile devices and tablets. The article found growth in all the major regions of the world, which clearly states that this is not a random occurrence.
anonymous

Future of Global Distribution for Airline Travel - 1 views

  • Imagine if every airline used a separate reservation system to distribute flight information, instead of the familiar global distribution systems (GDS) in place now
  • As travel professionals are aware, Southwest Airlines are not available in most systems for booking reservations. However, they do not negotiate with distribution companies to sell their product.
  • Then travel companies would be charged to have the Direct Connect system in the long run, thus paying for the opportunity to sell American flights.
  • ...10 more annotations...
  • American suggests that distribution companies begin using Direct Connect, powered by Farelogix. Travel professionals view this alternative concept as having to use a separate system for American Airlines reservations, possibly complimentary on a trial basis to the travel management company.
  • This may be the biggest travel industry news in the United States and beyond, since the deletion of travel agency commissions. There is also the possibility that more consumers will begin relying on travel agents to locate the best airfares.
  • They suggest it will make ancillary fees, such as priority seat and meal fees easier to track for business travel.
  • Imagine if every airline used a separate reservation system to distribute flight information, instead of the familiar global distribution systems (GDS) in place now. Individuals and travel professionals would have to compare flight costs on every reservation website or call each airline separately.
  • If every airline decides to utilize a different system and charge for their product to be sold, then travel companies may have to forward their costs to travelers, hence driving up the price of airfares.
  • American Airlines airfares can no longer be found on Expedia or Orbitz websites, or any site powered by Orbitz. These are two of many airline distribution sites that consumers can compare and book flights they choose. Each did not come to an agreement with American Airlines for a new contract to distribute American Airlines' product.
  • The contracts for the global distribution systems, Worldspan and Sabre, will be up for renewal soon this year. What will happen with American flights and air fares in those systems? Will American not be offered in those systems as well, if an agreement cannot be made? What happens if other airlines decide to join with American? This may be the biggest travel industry news in the United States and beyond, since the deletion of travel agency commissions.
  • Though this is a major obstacle for travel agencies and other travel management companies, travel agencies, being fearful of the outcome for consumers, are ready to stand their ground and protect themselves and consumers alike.
  • As travel professionals are aware, Southwest Airlines are not available in most systems for booking reservations. However, they do not negotiate with distribution companies to sell their product. For the most part, Southwest is self-contained and stands on their own, as far as distribution methods go.
  • As travel professionals are aware, Southwest Airlines are not available in most systems for booking reservations. However, they do not negotiate with distribution companies to sell their product. For the most part, Southwest is self-contained and stands on their own, as far as distribution methods go.
  •  
    It appears that American Airline is about to remove itself from the tradition global distribution system and introduce its own distribution system. American Airlines is advocating for distribution companies to utilize AA direct connect which is a direct link into AA's host reservations system. Currently American Airlines fares are no longer available on Expedia or Orbitz sites. This is because no contractual agreement was reached for the distribution of AA products. Travel professionals are waiting to see the result of this bold move by American as this has great implication for the future of airline distribution systems. If American Airlines pulls away from the mainstream GDS, consumers and travel specialist alike will be faced with the inconvenience of going to a separate reservations system to compare fares. Although travel professionals are now urged to use direct connect on a trial basis, the general feeling is that eventually they will be charged to sell American Airline flights. To defend this move American Airline is only saying that direct connect will make it easier for them to tract ancillary fees like priority seating. It was noted in the article that Southwest Airline for the most part is a stand alone reservations system but they do not negotiate with the GDS companies to sell their flights. It is therefore quite evident that this move by American is really to reduce expenditure by eliminating the middle GDS companies while increasing revenue by charging travel partners for utilizing direct connect. American Airlines clearly wants to globally control their distribution system and maximize revenues. Contract renewal for both world span and sabre are due and the experts are waiting to see if American will renew with them. Sabre is owned by American Airlines so its a wait and see game to see how all this will be panned out. The real problem for the consumers and travel specialists are that if other airlines are to follow this move by American the tra
  • ...2 more comments...
  •  
    Global distribution systems (GDS) are used within the travel industry for the booking of flights a service that was once performed by travel agents. With the introduction of GDS many jobs were loss. Because GDS are contracted services with World- span and Sabre renewal and renegotiation of contracts may pose a problem. There are many pros and cons to the GDS for consumers such as booking of flights anytime and the loss of personal relations with the travel agents. According to Bonnie Burgess, the renewal of the GDS with world-span and Sabre is eminent which might create a problem for consumes if the negotiation falls apart. There was a similar situation Direct TV and the provider of many channels to Direct TV when they could not come an agreement, and, in the final analysis the consumers were the ones who suffered. Southwest and American airlines are two airlines who defended why they felt that booking directly at the website is the best options for travelers. The conclusion, is that there are advantages and disadvantages to the GDS. one of the overarching disadvantage is when there are difficulties with meeting of the minds in contractual negotiations.
  •  
    The article highlighted reports how hard would be for travel agents to work without and Global Distribution System due to difficulty to generate price comparison reports to customers. It is also mentioned that American Airlines Airfares are no longer posted to the two majot websites for price comparison (Expedia and Orbitz). American Airlines will be using another website called Direct Connect which will be complimentary on a trial basis. In order to have full access, customers or travel agents would have pay for a membership. The process will have a higher cost and will be more time consuming. Southwest Airlines is acting the same way. The intention is to avoid comparison and encourage direct booking with the airlines. This difficulties presented by hotels and airlines may require more usage of a travel agent to do research for consumers. GDS's contracts are up for renewal and the concern is whether or not airlines will get into an agreement where rates will still be posted on the system avoiding several searches in multiple sources.
  •  
    This article explains the distribution route American Airlines is taking to sell their flights. Due to not seeing eye to eye with the two most probably used websites for travel, Expedia and Orbitz, American has now taken their products away from both airline distribution sites. American suggest that all travel agencies and distribution companies begin using Direct Connect, which is a system for only American Airlines flights. If this would happen, travel agencies and companies will then begin having to pay for the system in order to sell Americans flights. At the moment you can still book flights through other distribution sites, but until when will that be? They already stopped Orbitz and Expedia, what's not to stop the others. The future of global distribution systems will be up in the air if all airlines choose to sell their own systems to be able to sell reservations. The only positive that was pointed out in this article was that if this system takes over, then more consumers will have to go back to using travel agents to secure the best reservations for flights and such.
  •  
    With the contracts for major global systems, Worldspan and Sabre, being up for renewal in the near future, this article analyses the possible outcomes for airlines, and alternatives should they choose not to forgo continuing use of GDS
Jeremy Fairley

Siri the mobile travel agent [VIDEO] | Tnooz - 2 views

  •  
    Great article about the use of Siri, Apple's voice activated virtual assistant, and the use of voice activated travel search. The video demonstrated by the CEO of Bonvoy Group travel demonstrates voice activated flight status searches as well as searching of future flights to which the Bonvoy systems emails you the results based on your search. The potential for voice activated flight is enormous and it will be interesting to see if other travel OTA sites such as Travelocity, Hotels.com, Orbitz etc, adopt similar uses of this technology. I can see the use of this on hotel booking sites either via thrid party as well as direct through the hotel. Also sites like Open Table make use of Siri for voice activated reservation. With Siri still in its "beta" phase, the opportunity for developers and the travel industry to build apps like these is very good.
  •  
    I posted this article on Scoop.It. This is more evidence of the push towards mobile computing. It begs the question, when will we begin to see this adversely effect PC sales?
1 - 20 of 1039 Next › Last »
Showing 20 items per page