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Matt Turner

The Impact of a Point-Of-Sale System on Restaurant Management - 0 views

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    This article begins by stating that the hospitality industry is one of the hardest for entrepreneurs to enter, and that one of the most important parts of opening a new restaurant is the installation of a good P.O.S. system. A point of sale system essentially performs all of the functions of a traditional cash register, but offers many more functions, as well. The author states that a P.O.S. system will improve a restaurant in many ways. These include improved margins, increased sales, better inventory tracking, and reduced operating costs. Improving margins is very important. When employees are using a traditional register, they can ring up items for any price. When using a P.O.S. however, prices are assigned, assuring that all items are rung up for the correct price, thus improving margins. P.O.S. systems also help control inventory. When an item is rung up using a P.O.S. system, it is taken out of inventory, so we know exactly what we sold and if we need to replace it. By knowing specific inventory, it is easier to better manage capital. P.O.S. systems also help to increase sales. By doing things such as integrating credit card transactions and printing receipts, sales can be processed faster, which in turn increases sales. The last point that this article touches on is how P.O.S. systems reduce operating costs. P.O.S. systems conveniently replace many things that the restaurant owner previously had to pay someone to do. Some of these things include year end counts, payroll, sorting through receipts at the end of the night, and meeting with the accountants. P.O.S. systems also reduce re-ticketing, with communication from servers to cooks done primarily through printed tickets.
Juan Franco

Social Media and Technology Trends and the U.S. Foodservice Industry : Packaged Facts - 0 views

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    Technology has opened a new door to the consumer's lifestyle, and a great opportunity for the restaurant owners to make a significant profit; people are using the PC via internet and the mobile devices (smart phones) to place food orders and right away make the payment of their order getting the receipt via email. Consumers can see the menu and pictures of the different dishes with the description of the ingredients of each one and nutritional value. Consumers can place the food orders while they are in their office, school, home, etc. Also, social networking sites are playing an important tool for these restaurant owners in their marketing strategy, it helps to create brand loyalty, inform the consumers for the new events, and also advertise the job opening.
David Glas

StorefrontBacktalk » Blog Archive » Android Is About To Truly Kill The POS Bu... - 1 views

  • That argument worked when tablets were $500 and even $400. But now that Android tablets have fallen below $100, the argument falls apart. You could have four spares in the backroom and still be ahead. It’s not even about mobile POS versus traditional; it’s purely about price.
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    This article talks about the changes happening in the restaurant and retail industry regarding POS systems. Since the appearance of the cheap tablet business owners have been asking why do we have to spend $600 on a POS station if a simple tablet cost $100 and has the same computing power. Imagine a restaurant where you come in sit down and order your food and drinks on a tablet that is on the table, a food runner brings you your order, and whenever you are ready you can swipe your credit card on the tablet and get a receipt send to your email. This reduces payroll for the business owner, and also makes the industry a less capital intensive one. All that is left is for a company to write the programs, sell the tablets, and give the same kind of support you would get with any other system.  
Michelle Wilson

Special Report: Smart machines | Nation's Restaurant News - 0 views

  • From heat-reclaiming dishwashers to so-called smart kitchens and voice-recognition technology, restaurateurs are looking for equipment that reduces waste, saves money, speeds operations, increases accuracy, eliminates guesswork and opens the door to new opportunities.

  • More restaurant operators across all segments are embracing the mission of reducing both waste and costs with the growing crop of energy-efficient equipment.
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    This is a great article that discusses the upcoming technology that restaurants are looking into (and starting to use). There are five trends when it comes to the industry's technology: Energy Reduction, "Smart Operations", Multiuse equipment, Custom Equipment, and Mobile Ordering. This article shows how technology can help on reducing waste, but even the technology itself is smarter and greener, using less energy and recycling the energy it has already used (reclaiming steam from a dishwasher to use in future washes-an example of energy efficient equipment ). Mobile ordering saves wait time for consumers and reduces waste from tickets/receipts being printed. "Smart" equipment is assisting in reducing food waste in kitchens. And Multiuse equipment is reducing energy use/costs. This article is a perfect example of how technology is helping to reduce waste and energy.
Te Gu

Apple iPad Restaurant Menus: The New Way to Order Food [Video] - 1 views

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    As the world develops, more and more restaurants use e-menu to order food. Ipad, the fashion of technology also attract restaurants eyes. Some owners invest into Ipad menu in order to attract more customers and make more gross profit. Also, many owners are worry about security risks, maintenance, education, and so on. Here are some advantages of ipad menu such as paperless, electronic receipts, tips, categorized menu, suggestions, reports, inventory, speedy orders and picking a plate. Because of eliminating print, there are no more receipts or written signatures. It is the reason of paperless. And customers can quickly calculate their waitress tips on the ipad. Also, the guests can use the ipad to design their own meal. If guests have some questions about the wine according to the food preference, Ipad menu will answer it. Another reason is the ipad menu should increase the speedy orders. The orders will transfer to kitchen in seconds and save the time for waiting the waitress to order the food. At the same time, if the restaurant is busy, guests will play some games on Ipad to wait for their food, which instead of complains. At last, because of saving time and labor cost, the restaurant should be save cost and easy to collect data of the restaurant. There are still some disadvantages. For example, every customer wants an individual iPad as their own menu, so restaurants must purchase numerous iPads with one per seat. Because of this reason, the restaurant should be care for the thefts. And the managers need to train every waitress to use the ipad menu. The expense should increase in training.Also, some guests do not know how to use ipad menu and the technology is not suit for them. At last, you need to pay more in maintenance.
Gyujin Chae

Is an iPad Your Next Restaurant POS System? - 0 views

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    As the iPad achieves success in the market, there has been increasing interest in using the iPad as POS devices in the restaurant businesses. This article introduces some advantages and disadvantages of an iPad POS system. First of all, with the iPad POS system, restaurant servers could use their time more efficiently because they don't have to go to POS terminal to punch orders or print receipts, saving much time. This may result in enhancing customer satisfaction because servers can spend more time with their customers. Another advantage can be security. Since servers carry POS devices, they are able to swipe customers' credit cards in front of customers. Therefore, customers would not have to worry about their identity theft. Lastly, the iPad POS system is cheaper than the traditional one, so it may be appealing to small restaurants. On the other hand, there are some cons of using the iPad as POS devices. Most of all, the iPad devices are sometimes unreliable since they rely on wireless Internet. Needless to say, there will be huge confusion to not only servers but kitchen staff if there is no wireless connectivity. In addition, the iPad should be handled with care as it is vulnerable to being dropped or hit. Also, restaurant managers and servers should keep their eyes on the devices since they can be stolen sometimes. Overall, the iPad POS system could be an innovative tool that may change the way restaurant businesses are now. However, restaurants should carefully consider the advantages and disadvantages before installing the new POS.
Sungoo Kang

A New Meaning to "Eat and Run"? Restaurants and Mobile Payments | Davis Wright Tremaine... - 1 views

  • Many mobile payment systems tailored for restaurants and other food vendors were introduced in 2011. Restaurant-industry insiders say 2012 will be the year of widespread adoption – and possibly a shakeout. A brief overview of the main contenders and considerations follows:
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    This article basically talks about four different types of POSs for restaurants, a brief overview of the main contenders and considerations.  The one of the interesting POS systems in the article is The Rail which is introduced last month, a digital bill folder that enables restaurant customers to self-swipe credit or debit cards at the table without the cards ever leaving their possession, thereby protecting against credit card and identity theft.  The basic Rail system includes POS integration, the BaseStation, a secure wireless system, a set of Rail devices (generally 1 device per every 3 tables), and monthly maintenance. Basic Rail devices incorporate a credit card swiper with encryption, billing touch screen display, bill splitting, tip calculator, signature field, NFC payment capabilities, LED stage lights, and receipt email program. The other POSs in the article are Card Case, Tabbedout which are a mobile payment system with smart phone, Square which is mobile card reader, and Chain-Specific Apps which permit the patron to call up menus, locations and nutritional data, as well as to order and pay on-line. Nowadays, many mobile payment systems tailored for restaurants and other food vendors are being introduced. Since they are new and challenges to restaurateur, considering what the pros and cons are and what kinds of POSs best fit to their establishments will be necessary and critical to remain competitive with others.
boyan yuan

2012 Best Pos System Comparisons and Reviews - 0 views

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    Whether you are looking for a web-based or software-based POS system, you will want it to be a complete package. It should not only improve customer satisfaction, but also meet your needs as a retail business. The following criteria are what we looked for in these systems to meet both points. This article provides 10 Pos systems, and all of them are above good level in experts' and customers' eyes. It offers a detail analysis from hardware aspect which should include a PC or module, display, keyboard and mouse, high-quality cash drawer, barcode scanner, credit card reader, receipt printer and label printer, from the inventory & Other Features that will help track, organize and supply your inventory, from the customer tracking & labels that is quite beneficial to be able to retain customer information for future transactions, from employees & security that has multiple levels of security access and password protection, from help & support that provide training, technical help and warranty.
Adison Heyne

Research Center POS Article - 0 views

  • Rempel the owner of Just Pizza in Lacombe, Alberta, Canada, used paper slips to track orders until about a year ago, when he installed a POS system from Lynden, Wash.-based Speedline Solutions Inc. Once he began exploring the intricacies of the system he noticed a disturbing trend.
  • Rempel estimates the employee took in excess of $1,500 before he was caught.
  • whose system now requires fingerprint I.D.
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  • "I never would have known any of this if I didn't have the POS," Rempel said. "That definitely was what alerted me to it."
  • Employees can't clock in before their scheduled time, and with fingerprint I.D. systems, other employees can't swipe I.D. cards for coworkers.
  • "I'm the one guy that for seven years said I didn't need a POS system," Rempel said. "Now, I'm the guy that says if you don't have one you are crazy."
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    This article gives a few examples of how POS systems can help to prevent theft from employees and even from customers. By implementing POS systems in restaurants owners are able to track orders, how much is paid, how much was comp'ed and so on. This helps owners to keep track of products and sales whereas with a paper system, receipts can be lost, written incorrectly and maybe all sales aren't logged.
Endrich Reveil

5 Major Changes That Will Impact Your Hotel Experience in the Future - 0 views

  • 1. Keyless Entry
  • Proxce, a Silicon Valley-based company, has developed an identity management system that allows guests check-in with their smartphone.
  • 2. Mobile Payment
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  • According to Hotel News Now, more hotel guests are turning to social media sites to vent when complaints arise.
  • 3. Social Media-Based Customer Service
  • Hotels have begun to jump on the bandwagon and are utilizing mobile payment at restaurants, bars, and events that is more convenient for travelers who tend to carry less cash these days. On the other hand, it allows hotels have better inventory management systems and to be more creative with menu selections.
  • 4. Mobile Concierge and Room Services at the control of your fingertips
  • Guests that usually go through a traditional concierge will soon have access to a mobile application where they will be able to seek information on hotel, dining and transportation needs.
  • 5. Expense Report Summary
  • To wherever the business traveler may stay, any E-receipt suppliers will automatically send the guests travel expenses and itinerary data to the expense management system so that the traveler won't ever have to worry about scanning their receipts or lost expenses.
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    Future technology is making the consumer's hotel experience more accessible and convenient. With mobile apps like Applepay, the hassle of traveling with multiple cards could reduce the risk of identify theft. Another helpful app while traveling is having a personal concierge service right on your smartphone. It is great that hotels are branching out on advancing technologies for better ways to improve their customer service. With many major competitors, having the most advance technologies in a hotel will keep them standing out against the rest.
bdolman

5 Ways to Bring Your POS System into the "Green" Era - 0 views

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    With regards to green technologies and increasing sustainability in the hospitality industry, hotels are incorporating point of sales systems through both a cost effective and "going green" standpoint. There are numerous solutions in terms of upgrading, migrating or improving the point of sale system to a greener, more efficient technology. According to the article, "Even if you don't want to entirely replace your system, there are still some energy efficient changes you can adopt. For instance, you can make sure your system goes into sleep mode when it's not in use or you could upgrade to more energy efficient fan-free terminals". Cloud based point of sale systems are easily upgradable and can lead to energy efficiency. Additionally, any improvements on the system will ease and reduce guest frustrations. Hotels can also incorporate additional procedures that reduce unnecessary costs. For example, instead of printing out paper receipts which require toner and paper, electronic receipts are the preference for both the business and the guest. Not only is this effective for hotels while checking out, but it is also a useful tool for kitchen and bars, not having to print the orders, but instead having a digital order screen. Migrating to paperless books is also a sustainable approach. I think that the hospitality industry can shift towards a sustainable mindset through different approaches and timelines. While some hotels may invest heavily at once to a new, more sustainable POS, others may migrate step by step. This depends on the budget, goals and direction of the hotel. Ultimately, I think this offers a great benefit for both the guest and the company
mannypinto

5 Visions For The Future Of POS - Retail TouchPoints - 0 views

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    This article was very interesting. It is a short read but it talks about the future POS systems and it is a very cool and definitely increase customer satisfaction. The article mentions five examples which are image scanning, quick sales/mobile POS, RFID, Biometrics, and digital product tracking. Image scanning would recognize items on a conveyor belt so it will eliminate human error like double scanning and will speed up the process. The implementation of quick sales/mobile POS will also speed up the process of check outs by allowing associates and customers the ability to purchase anywhere in the store. RFID will ensure accurate scanning and product security. Instead of a tag on the garment a RFID transponder is printed directly into the cloth or packaging using biodegradable conductive inks. Biometrics will improve store operations and customer experience by personalizing the experience for each customer. Digital product tracking will eliminate the need for checkout lines. This will be done through the customers' mobile device, tracking the items on there and then transferred to the POS or self-checkout. Then a digital receipt will be sent to the mobile device. This article at the end is exciting because of what the future holds for POS systems.
vmorr026

SPG Hotels Sustainability Programs | Marriott Corporate Responsibility - 0 views

  • Make a Green Choice (MAGC) Make a Green Choice (MAGC) is our guest-facing sustainability and loyalty program in which our guests can choose to help reduce our environmental footprint. Any guest at a participating SPG hotel can Make a Green Choice by forgoing full housekeeping for up to three days in a row (excluding their check-out day). For each night a guest opts into MAGC, they receive 250-500 Starpoints or a $5/5€ Food & Beverage voucher, while helping to reduce the use of water, energy and chemicals. Sustainable Food & Beverage We aim to integrate leading sustainable and social practices and principles into our core Food & Beverage strategy and operations. We are working to reduce the negative impacts of our business while supporting locally sourced ingredients and their suppliers. View Sustainable Food & Beverage Policy (PDF) Sustainable Meeting Practices (SMP) Sustainable Meeting Practices (SMP) includes a globally aligned collection of initiatives that integrate environmental and social concerns into the meeting process. This includes a Meeting Impact Report that calculates the carbon footprint of a customer’s meeting, tracks the sustainable practices incorporated during the event, and provides the ability to offset the meeting’s carbon footprint.
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    Sustainability strategies are being imposed in hotel chains and one program that I am familiar with is the MAGC in which starwood properties participated in. They have the guidelins to be on brand with these sustainability programs which is both beneficial to our guests loyalty and help sustain on what is left in nature. It has been shown in this topic the different programs that involves every department. The MAGC being introduced or offered to guests upon check-in is a good way to let our guests know that we truly cares and value our environment. And email receipt is also recommended. The SMP is for company or meeting planners with the recommendation of going paperless and go digital and still be efficient and effective. This is also to prevent the property and participants in making unnecessary wastes.
natashacastro

5 Restaurant Technology Trends of 2017 - 0 views

  • Giving guests the ability to view, split and pay their bills at the table using their smartphones saves them time and improves table turns and productivity. Additional features can be on-the-spot satisfaction surveys, text messaging and more. Mobile platform app developer Split offers a great example.
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    This article provides a summary of the technology trends in the restaurant industry. One major point that I thought was related to this weeks topics was the 5th trend. Technology that is allowing guest to split the bill using their smart phones is an amazing way to keep track of income/bills/receipts and a great away to avoid fraud. In our discussion, if guests had used this technology, then the fraud would have been spotted almost immediately. The article also goes on to explain Eruza, which is a cloud-based system that will eliminated waste and improve profits by predicting demands for products.
Dongyun Oh

Sarasota Seafood Restaurant Goes Mobile with New Ordering App - 0 views

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    Duval's New World Café, rated the "#1 Seafood Restaurant" in Sarasota, Florida by OpenTable diners, recently became the very first install to incorporate Future POS Mobile Ordering for fast and easy order entry via an app. Duval's uOrder App, installed by Future POS, Inc., offers restaurant patrons the convenience of placing orders directly from their smartphone. Unlike other mobile ordering apps on the marketplace, the uOrder™ App allows customers to control their dining experience from start to finish. Upon opening the app, the customer can choose to "Order To Go" or to "Eat At Duval's/Table." When the latter option is selected, the user is presented with a QR code that is then scanned by the host or hostess. From that point on, the entire dining process lies in the hands of the customer, eliminating all unnecessary order and payment delays. In addition to enhanced efficiency, the app also offers quick access to previously ordered items, configurable order types and a customizable information page for advertising. Customers can simply visit their smartphone's app store, search for the uOrder™ App and complete the free download. To develop the app, the Future POS team worked with Corona SDK, a robust and reliable mobile development framework with cross-platform capabilities. The app is skin-able to the restaurant's unique logo and color scheme, allowing restaurateurs to create a personalized product that is unique to their business. When someone orders via the app, the order is sent directly to the store's kitchen and receipt printers, allowing direct and seamless integration into the restaurant's operations.
Ashley Mullins

International tourism to continue robust growth in 2013 | World Tourism Organization UNWTO - 0 views

  • Tourism is thus one of the pillars that should be supported by governments around the world as part of the solution to stimulating economic growth,
  • Among the top ten tourist destinations, receipts were up significantly in Hong Kong (China) (+16%), the USA (+10%), the UK (+6%) and Germany (+5%).
  • On the other hand, France (-7%) and Italy (-2%) registered declines in travel expenditure.
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    Moving into the sixth month of the year, this article seems to hold true to the growth of international tourism. In relating articles you will find that tourism has hit an all time high so far this year. With the economies slowly bouncing back from the recession people are starting to jump back into traveling. I must agree with the UNWTO Secretary- General, Taleb Rifai, when he stated that tourism should be supported by all governments around the world for economic growth. Tourism is a business in itself and there is always room for growth and potential money gain.
Diya ZHAO

Top 3 [+1] Favorite Guest Technologies From HITEC 2012 - HFTP Connect - 1 views

  • Hotel room check-in and access via smart phone
    • Diya ZHAO
       
      Checking in via smart phone allow customers to go straight to their rooms, avoid waiting time.
  • iRiS Software Systems has a Guest Valet concierge application for both tablets and smart phones. The sommelier, bar and menu applications allow guests to order from a visually stimulating tablet-based menu.
    • Diya ZHAO
       
      Digital concierge allow customers read and order the menu directly without relying on the server.
  • GlobalVCard – GlobalVCard allows you to make secure online payments with a single or multi-use unique credit card number. You create the “card” virtually and a digital image of the card on your smart phone is presented for payment.
    • Diya ZHAO
       
      paperless payment is really efficient way to pay, it saves time for customers 
    • Diya ZHAO
       
      I have to say that the use of technology in hospitality industry has become more and more popular. These Top 3 favorite guest technologies have been widely used in all over the world. They have brought very efficient ways for hospitality industry which save money for hotels and customers. At the same time they are very convenient and simple in application. For example Hotel room check in via smart phone, when customers arrive on the property they automatically checked in. So they can go straight to their room and unlock the door with individual security access, which is easy and efficient for customers.
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  • Yikes Mobile Travel App – Yikes syncs all your reservations booked on multiple sites. 
  • The Express Key kiosk scans your check-in confirmation bar code from your smart phone or paper receipt and issues the card keys.
  • Digital concierge and dining menus
  • Paperless/plasticless payment
  • PMoney – With PMoney, you register your credit cards on a secure web site.
Kassandra Baumgardner

HowStuffWorks "How are point-of-sale systems going mobile?" - 0 views

  • Wireless connections are in the process of altering the way we shop. And the trend continues to grow.
  • Retailers and service companies can make employees more productive and lower labor costs
  • Also, accuracy is increased by eliminating written orders. Customers may receive speedier service and error-free, detailed receipts on the spot.
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    This article does a great job of showing the history of the point of sales system and looking at the future of the POS System. Point of sales, or retail transactions, have been around since humans were created. Cash transactions took place between consumers and merchants, and the cash was kept in a box. The cash register, a mechanical cash box, was the first real POS System that kept track of revenues. It wasn't until businesses started using barcodes that the POS really started to change. Merchants could process sales more quickly and accurately. Restaurants were among the first to use mobile POS systems. Staff could process credit cards at the table, and place orders without ever having to write an order down. Apple, for example, eliminates the cash register altogether and handles all transactions from hand-held devices. These new systems of POS reduce labor costs and increase productivity. The elimination of written orders increases the accuracy of servers and gives customers a better quality of service. The future of the POS System is bright. Restaurants have created iPhone apps that allow customers to place their orders before they even reach the restaurant, while others let servers carry around a small computer that allows them to process transactions from wherever they are. Even more advancements are beginning to take place. Encrypted card readers and contact less payment methods will increase the security of mobile POS systems. Eventually a person's cell phone will be able to be passed over a terminal and act as a credit card. These advancements are ultimately to create more time for the guest and the business as well as make shopping more automatic. In today's society where people are controlled by the need to shop, a more automatic type of transaction is the best invention.
Mohan Song

Fujitsu "TeamPoS 7000" Global POS System Begins Operations at Tsuruha's Overseas Store - 0 views

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    Fujitsu today announced that it has worked together with the major Japanese drug store chain, Tsuruha Holdings, Inc., to develop a retail system for its first store outside Japan, which opened this July in Thailand. Tsuruha Holdings is currently strengthening the expansion of its business outside Japan, prompting the need for flexible support for additional retail locations. Fujitsu Systems Business (Thailand) Ltd., which boasts a rich track record in systems deployment is providing comprehensive support for the introduction of the new system, ranging from systems integration development of the POS systems, to deployment, maintenance and support.The new system comes equipped with a host of features that accommodate the business practices of Thailand, including sales promotion methods, storage of receipts in an electronic journal, and settings for days when the sale of alcoholic products is restricted for religious reasons.
Dongyun Oh

Hardware subsidies for POS systems? - 0 views

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    Subsidizing a product to get a long-term use commitment from a consumer base is nothing new; it existed before high tech hardware was made affordable by software or service agreements. Think about the razors you buy, assuming of course that you're not a fully bearded male. The initial cost of the razor isn't all that expensive, but replacing the razors for a month costs upwards of twice the razor itself. And if you've shopped for a printer lately, you know the same strategy applies here. The printer itself isn't the greatest expense over the life of the asset; the ink, which is required and usually specific to the device itself, is where you will spend the most money. The most well known form of subsidization, or at least most glaring, comes from the coupling of cell phones and cell service providers. An iPhone, for example, costs a lot more than most people actually pay for it. The new iPhone 5, the basic version with 16GB will run you $649. Not to mention the cost of new adapters, chargers, cases, etc. However, if you commit to (or renew) a two-year service contract with AT&T, Verizon, or Sprint, the phone itself costs $199. How does this work? The same way the printers and printer ink work. The service providers (i.e. AT&T) subsidize the majority of the cost of the phone in order to lock customers into a contract that ends up costing much more in usage and data charges over the life of the contract. The idea is to make the cost of entry relatively cheap. Then, the cost the company loses at the initial purchase is recouped through purchases, or service charges, over the long term. Unscrupulous? Not really, although some would say so after receiving their phone bill. But that has more to do with not being aware of the stipulations of the contract you sign to get the cheaper phone at the outset. Although I personally find it annoying, I try to look at as something akin to amortizing the asset, and remember that, at least for me, a monthly fee
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