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patrick021

Best 10 Property Management Systems 2020 | Find Reviews, Pricing, Buying Guide - 0 views

hoteltechreport.com/...property-management-systems

property management Tech business

shared by patrick021 on 13 Jun 20 - No Cached
  • anagement system (PMS) is a hotel management software suite that property owners and front desk workers use to manage their business by
  • gement system (PM
  • A property m
  • ...4 more annotations...
  • coordinating reservations, online booking availability, payments, and reporting in one central place. The PMS streamlines operations for front office staff and guest services in a hotel business to check-in and check-out guests, see room availability, make adjustments to existing reservations, and even can have back office functionality (schedule housekeeping or maintenance ).  
  • What are the most important features of a property management solution?
  • What makes a great hotel property management system?
  • How long does it usually take for a hotel to implement a new property management system?
  • patrick021 on 13 Jun 20
     
    Property Management Systems is a software that helps manage businesses coordinate its daily functions for easy check in and accommodation purposes. It assist the front office management team with better tracking of request and repairs around the property. PMS has features that classifies it as an ideal factor for properties such as : payment processing, check in/ out access and most importantly being user friendly.
Tracy Kohn

Property Management Goes Mobile - 1 views

hospitalitytechnology.edgl.com/...ty-Management-Goes-Mobile79986

technology hotel hospitality software tech mobile

shared by Tracy Kohn on 24 Sep 12 - No Cached
  • Nicole Spencer on 24 Sep 12
     
    In this article it begins to explain property management systems PMS going mobile in the hotel industry and how beneficial it is for hotel corporations and for customers. The author explained that the most in-demand PMS function for hotels is the ability to have a real time data of room availability, access to guest information such as comments and special request, room/ work order status, and up-to-date pricing. For customers facing mobile apps they would enjoy the guest self-service of booking, self check-in/out, service request, and messaging to staff. However even though mobile devices makes such functionality seem easier mobile-enabling a PMS is not easy at all in fact, making functions available via a browser would be a huge transition for a business.
  • ...1 more comment...
  • Nicole Spencer on 24 Sep 12
     
    In this article it begins to explain property management systems PMS going mobile in the hotel industry and how beneficial it is for hotel corporations and for customers. The author explained that the most in-demand PMS function for hotels is the ability to have a real time data of room availability, access to guest information such as comments and special request, room/ work order status, and up-to-date pricing. For customers facing mobile apps they would enjoy the guest self-service of booking, self check-in/out, service request, and messaging to staff. However even though mobile devices makes such functionality seem easier mobile-enabling a PMS is not easy at all in fact, making functions available via a browser would be a huge transition for a business.
  • Hana Musilova on 19 Jan 13
     
    More and more are properties interested in having a PMS device that they can be accessed at anytime and anywhere. The answer to this challenge is to have PMS functions accessible via mobile devices which can be challenging for some of the systems, especially those that do not reside in cloud. For some smaller properties, the goal is to have no front desk at all and some have been quite successful in making this a reality. As stated in the Property Management Goes Mobile article, the ski resort Tremblant Elysium has been successful with using the cloud-based FrontDesk Anywhere. The guests receive a letter a week prior to check in containing a door code and 30 minutes after their arrival concierge comes to their room to complete their check in and sign the registration card. The CEO of Tremblant Elysium stated: "Guests love it because it is simple and easy and we do not have staff waiting around for people to check in." As stated in the article, guest require for Mobile PMS to include access to room availability and full front desk access including guest profiles and preferences, room/work order status, up-to-date pricing and housekeeping access for rooms statutes. Mobile-enabling PMS can be quite challenging to design, as it can bring difficulties with screen size, performance or choosing which device to use as the code must be re-written for each one. Another major concern for this type of PMS is the synchronization with other system with which PMS is integrated. As hotelier consider implementing mobile-enabling PMS device for their property, there are concerns about security as far as data storage or mobile check-in or the issuing of keys for guests. In my opinion mobile-enabling PMS is the future for smaller properties. Why would a hotel need to have a stand-alone front desk when we can use mobile phones to do the work for us as we are on the go? Eventually, we can have our staff cross trained in smaller properties all equipped with phones, all available to ch
  • Tracy Kohn on 22 Jun 13
     
    This article discusses the wish-list for hoteliers when they are considering cloud-based systems.Tthe most in-demand mobile PMS functions include GM access to KPIs, CRM and room availability, and front desk staff access to guest information such as comments and special requests, room/work order status and consolidated messaging among staff. It would seem that with all of these personal apps that are appearing on the market, that mobilizing a PMS would be easy, but that is not the case. The code is not universal; i.e. code must be re-written for each one, although there are tools like service-oriented architecture and html5 to help. There will naturally be concerns when considering adopting a mobile PMS across properties. Before investing in a roll-out of new technology, decision-makers must ask the right questions dealing with security, data storage, and functionality.
jrodr1102

Property management systems: the hear... | The Caterer - 0 views

www.thecaterer.com/...the-heart-of-a-hotels-it-setup

shared by jrodr1102 on 05 Feb 17 - No Cached
  • A PMS can sit behind a property’s own website and offer availability and current room rates to online bookers. PMS providers have also partnered with third-party websites, social media platforms and online travel agencies (OTAs), such as Booking.com and Expedia, to enable hoteliers to maximise their revenue by updating their real-time availability to these different channels and manage the different terms and conditions from these sites.
  • that PMS companies are continually innovating and adding new modules to their systems
  • “Not all operators need complexity,” says Messett, who believes from a technology point of view that many properties need to get the basics right before they start considering any bells and whistles.
  • ...1 more annotation...
  • Maintenance and housekeeping teams, for example, can use a tablet to tell the PMS system whether a room has been cleaned or to log any issues.
  • jrodr1102 on 05 Feb 17
     
    The article describes the growing importance of a Property Management System. Some PMS companies are continuously integrating modules to their systems to make them more sophisticated for their users. These features can gather specific information about guests so the staff can cater to their preferences. Another element of the article explains how moving the PMS to the cloud can better serve small to mid sized premises, providing them with market insights and pricing trends to better manage the property. The cloud based PMS also proves to be beneficial to serve users who access property information through their mobile devices. Property apps could integrate with these PMS providing an interaction channel so guests can integrate with the property.
marble_bird

Hotel_ITSec.pdf - 0 views

shared by marble_bird on 15 Jul 20 - No Cached
  • During the past decade, information technology (IT) has significantly changed the way the hotel industry controls and manages operations. While many technologies have been utilized, some newer technologies have emerged in the literature and in practice, and many of them impact the hotel’s security.
  • Among the results, this study identified a gap between hoteliers’ understanding of IT budget adequacy and the adequacy of installed IT security systems.
  • Advancements in technology are increasing at a remarkable rate. As technology becomes more important, organizations that do not keep up with these advancements could lose business opportunities to other competitors that do
  • ...53 more annotations...
  • The four leading technologies which have showed a high adoption rate from the industry and have received attention from academia are: self-service, wireless, green, and security technologies. The advantages of these technologies for hoteliers include enhanced customer services and operational efficiency (Doyle, 2007), decreased guest wait times, more efficient methods to settle bills (Singh & Kasavana, 2005), reduction of energy costs (Meeroff & Scarlatos, 2007), and protection of sensitive customer data and credit card numbers
  • In addition, exploring the influential factors of security system usage will provide greater depth of knowledge with respect to why some hotels have adopted more security systems than others.
  • there is still a lack of understanding of the nature of risk associated with inadequate IT security, especially among operators of hotels that do not have their own IT departments.
  • Self-service technologies are commonly defined as devices or applications which permit users to produce a service independent from the direct involvement of the service provider (Meuter, Ostrom, Roundtree, & Bitner, 2000). The use of self-service technologies in the hotel industry has grown considerably, especially in the areas of self check-in, in-room check-out, and foodservice kiosks
  • IT systems refer to general support systems such as mainframe computer, mid-range computer, and local area network.
  • Some of the most significant wireless technology applications involve the use of mobile handheld devices, such as personal digital assistants (PDA), tablet PCs, and cellular phones, or RFID (radio frequency identification). RFID utilizes computer chips and antennas, allowing the chips to wirelessly communicate with a receiver.
  • While the major usage of RFID in the hotel industry was for inventory control purposes, it also has the potential to be utilized in ways that can provide more conveniences for the guests.
  • Other possible uses include placing RFID tags on items of high value as a means of theft prevention or integrating tags into guest loyalty cards for easy identification
  • IT investment that lowers environmental impact and IT that manages the environmental impact of other systems are commonly referred to as “green technology”
  • Many hoteliers might think becoming more environmentally friendly will cost more for their hotels. However, it has been demonstrated that “going green” is not only the right thing to do for the environment but also provides tangible bottom-line benefits for hotels by reducing consumption of energy and water, as well as other related costs.
  • Some of the risk factors involved include reliability, security, and privacy issues
  • A hotel with more technologies being utilized will install more security systems than those with fewer technologies.
  • Many of these attacks involve attempts by thieves to gain access to customer credit card data, and these attempts constitute a major portion of the risk inherent in IT security
  • if a system is breached and the merchant is not PCI compliant, the merchant then is responsible for all costs associated with improperly used credit card information taken from that system (Kress, 2008). These losses could bankrupt a business if the security breach goes undetected for even a short time.
  • IT security systems are those measures taken to protect the confidentiality and integrity of proprietary data.
  • two main paradigms of adoption are believed to occur: bottom-up adoption and top-down adoption.
  • Thus, it is reasonable to assume that organizational factors (e.g., financial factor, human resource) will influence the implementation stage of security systems at a hotel.
  • A hotel with sufficient IT budget will install more security systems than those with insufficient IT budget.
  • That is, if a hotel does not have its own IT department, it will have a negative influence on successfully installing or maintaining necessary security systems.
  • A hotel with its own IT department will install more security systems than those without.
  • Overall, the state of IT spending on security continues undiminished because managed security services are required for almost every application (Communications News, 2007).
  • risk associated with a breach of IT systems security (e.g., network break-ins) is very high. Consequently, no sector of the business community is exempt from attacks on their IT systems, with an attack being defined as a technique used to exploit a system’s vulnerabilities.
  • Given the importance of security and privacy at a luxury hotel, this study expects luxury properties to have installed more security systems than other segments
  • Most hotel employees use their property management systems for hotel operations and should be able to check their e-mails.
  • To justify the low response rate, previous studies which have compared response rates of mail and e-mail for surveys were reviewed.
  • the large majority of respondent properties do not have their own IT departments. Second, the people making IT decisions generally do not have IT backgrounds or training. Third, the large majority of respondent properties have little more than firewalls or antivirus software to protect their proprietary data, and these systems alone are not adequate to meet PCI standards, as they do not take steps to encrypt and protect cardholder data, maintain a vulnerability management program, implement strong access control measures, regularly monitor and test their networks, and maintain an information security policy as required by the Security Standards Council.
  • The respondents were asked to select from a total of fourteen securities related systems
  • The profile of the respondents revealed that they were experienced hoteliers with more than ten years experience in the industry
  • Fifty-three percent of the respondents reported that they were with chain hotels that would be considered mid-range properties with an average of 175 rooms (median of 107). Over 80% of the respondents reported working in operations, while fewer than 4% reported working in either IT or engineering (Table 1).
  • Nearly 70% of the respondents’ properties did not have their own IT department (69.2% did not have, and 30.8% had their own IT departments, n = 234, missing data = 10).
  • Fifty-three percent of them (n = 244) thought the most important goal for hotel technology would be enhancing the customer’s experience.
  • second identified goal was utilizing technology to help generate revenue (41%)
  • differentiate properties from their competition (20%), to lower expenses (16%), and to increase security (6%).
  • Internet kiosks in the lobby represented the most frequently used self-service technology (36.5%, n = 244), followed by kiosks for airline check-in/board pass
  • With respect to security systems currently in use, antivirus security systems represented the most frequently used security system (92.2%), followed by hardware firewalls, software firewalls, physical security, and encrypted login security systems.
  • intrusion detection was the most frequently identified system (15.6%), followed by vulnerability assessment scanning (13.5%), Internet scanning (13.1%), antivirus (11.5%), digital ID server (11.5%), and nonreusable passwords (9.8%; Table 2).
  • Thus, the hypothesis was supported that there was a linear relationship between the three factors and the adequacy of security systems.
  • The positive standardized coefficient (β) of .389 indicates that there was a statistically significant (p < .001) linear relationship between IT usage (the number of wireless, self-service, and green technologies a hotel was using) and the adequacy of security systems
  • The study revealed certain things of interest, the most significant of which is the need for greater emphasis on IT security among hoteliers.
  • only about 30% of all respondents reported having their own IT departments. Since budget hotel properties are extremely unlikely to have an IT department, it is highly likely that the very large majority of IT decisions throughout the industry are being made by hotel operators for whom IT is not their primary area of concern.
  • Furthermore, the focus of hoteliers for future IT implementations is enhancing the guest experience (53%) and generating revenue (41%). Very few respondents (6%) identified increasing security as a 5-year IT goal.
  • While almost all respondents use information systems as part of their jobs, very few are trained in the development, maintenance, and secure use of these systems.
  • no correlation was found between the respondents’ perceived adequacy of their IT budgets and the adequacy of installed security systems, as adequacy of IT budget did not appear as a significant term in the regression analysis.
  • Nearly 10% of respondents do not have so much as anti-virus protection for their systems, and nearly half do not even take simple physical precautions to protect their IT systems.
  • we note that no correlation exists between the respondents’ perceived adequacy of their IT budgets and the number of installed IT security systems, as the number of installed systems was not a significant factor in the regression analysis.
  • The sample obtained in this study represented the targeted sample: over 80% of the respondents were working in hotel operations. Furthermore, the purpose of this study was to explore hotel operators’ insight of technology usage, IT budget, and security measures rather than to confirm existing theories or to generalize the results.
  • it is reasonable to conclude that the respondents did not have an adequate understanding of the nature of the IT security hazards facing them for the average property does not have installed systems adequate to meet PCI standards, yet they reported having adequate budgets.
  • In order to adequately protect proprietary data, one must have an understanding of network security, which is an understanding apart from software functionality.
  • Properties with their own IT departments, however, reported that they had a higher number of installed IS security systems than did those properties without their own IT departments.
  • roperties without their own IT departments, in particular, have a less adequate understanding of their IT security needs than may be necessary.
  • This study found hoteliers’ lack of attention to security provision, training in IT, and PCI compliance can place hoteliers at great risk. For example, the cost of a single incident at a noncompliant property could result in the loss of the entire business.
  • It will be useful to examine the reasons why luxury properties are more likely to employ adequate security measures to determine whether this greater use is attributable to better understanding of security issues or some other factor.
  • The study was limited by the nature of online surveys; the response rate was quite low. Future studies could test the proposed research model via paper-based mail surveys to increase a response rate.
  • marble_bird on 15 Jul 20
     
    This article covers a study performed on various hotels to determine management's level of IT knowledge and security implementations in relation to the hotel's IT security budget. The article discusses four types of technology impacting the hotel industry and how management responses to trending technology can affect a business, particularly in terms of a data breach and overall security. The study finds that an alarming percentage of hotel managers are not adequately informed on the risks and procedures of IT management and security, and many do not have proper IT security measures in place despite having an appropriate budget.
nbakir

New Study Reveals Technology Investment Priorities for Hotels - 0 views

www.hospitalitynet.org/...4095301.html

hospitality technology hotel

shared by nbakir on 05 Feb 20 - No Cached
  • Chain hotels 77% more likely to increase technology investments, while independent counterparts prioritize room renovation
  • Reliance on technology is becoming increasingly important in the lodging industry as hotels begin to recognize how they can gain key competitive advantage with strategic technology investments.
  • cost continues to be the key barrier with technology adoption for many hoteliers
  • ...24 more annotations...
  • technology investment decisions are based on affordability and value.
  • more than half of the chain hotels prioritize technology that seamlessly integrates with their existing systems.
  • small independent hotels surveyed, 1 in 4 cited complexity as their biggest challenge when adopting technology, with 1 in 3 saying ease of use is a priority when evaluating solutions.
    • Angelica Saez
      Angelica Saez on 07 Jul 20
       
      Technology in the hospitality industry is very important. Technology is always used in the hospitality industry and it is evolving more everyday.
  • The study polled 1,215 global hotelier participants in July 2019 for a choice based study to determine how hotel properties are prioritizing their technology investment spend.
  • Partner Central Mobile App improvements
  • New "Rooms and Rates" overview page
  • New "Marketing" overview page
  • New adaptive home page
  • Multi property portfolio dashboard
  • According to a new survey of more than 1,200 hoteliers by Expedia Group, the world's travel platform, chain hotels1 are nearly twice as likely as small independent properties2 to prioritize technology investment. Alternatively, small independent properties are 1.5 times as likely as chain hotels to prioritize room renovations - indicating a gap in technology investment strategies among different hotelier segments.
  • 54% of hotels plan to increase their technology budgets for 2019, while only 8% plan to decrease.
  • Expedia Group is making enhancements to its platform so partners not only have the right resources whenever and wherever they need it, these solutions are delivered through intuitive and easy to use tools.
  • Chain hotels are classified as properties self-selected as part of a chain affiliation or group of properties with more than 100 rooms, while small independent properties are classified as properties with no chain affiliation and 100 rooms or less.
  • with nearly half of the small independent hotels surveyed i
  • chain hotels place significant investments in technology
  • nvest in how best to serve all our partners
  • prioritize with easy to use filters.
  • the simplified view streamlines information
  • new page reduces the number of links
  • managing rooms and rates easier with modified calendar navigation
  • view inventory and availability and make real time updates to reduce errors
  • he page brings the top five countries with the greatest booking opportunity
  • This personalised experience that enable suppliers to identify certain time-sensitive tasks they should take to accelerate booking potential on Expedia Group's marketplace.
  • msbode on 05 Feb 20
     
    This article summarizes the findings taken from research done within the Expedia Group's global hotelier panel consisting of 1,215 hotelier participants that used a choice-based study to compare technology investments between defined hotel chains and small independent hotels. In summary, chain hotels were likely to invest twice as much in technology when compared to small independent hotels. Conversely, small independent hotels were likely to invest more in rooms reservations than chain hotels. The I.T investment strategy varied among the two hotel segments. Small independent hotels choose technology based on affordability, value, and complexity of technology, whereas chain hotels bought technology based on its ability to integrate into their existing systems, the price was not mentioned.
  • ...4 more comments...
  • hectorpachon on 10 Mar 20
     
    I think the biggest reason for the percentage of small hotels to not be thinking (as much as big hotel chains) for technological improvement is ROI. The small hotel chains mindset is to improve their rooms because they are going to give them faster results on the ROI than being edgy on technological advancements. While on the long run, big chains know that they are competing against other big brands to stay ahead on their technological improvements for their guests Even though the difference from big chains to small chains percentage in regards to "planning on increasing budgets on technological improvements for the hotels" is twice as much as small chains plans to increase budgets on "room improvement" which is 1.5. Hector Pachon
  • edagt001 on 17 Mar 20
     
    This article is about chain hotels 77% more likely to increase technology investments, while independent counterparts prioritize room renovation.
  • patrick021 on 08 Jul 20
     
    Technology investment is likely to increase at about 77% in large chains properties. Many properties are investing based on affordability and pertaining to their budgets. Some of them are relying more on their existing systems to integrate with the newer to remain cost efficient. Large hotel groups such as Expedia is taking large risks and movement into investing with properties of small and large chains to help grow the industry along with the development of I.T investments.
  • zihanwang on 30 Jul 20
     
    Reliance on technology is becoming increasingly important in the lodging industry as hotels begin to recognize how they can gain key competitive advantage with strategic technology investments. The study polled 1,215 global hotelier participants in July 2019 for a choice based study to determine how hotel properties are prioritizing their technology investment spend.
  • jasdhami95 on 28 Sep 20
     
    My opinion on this article surrounds my personal experience in the way I have been able to experience third party extranet portals and because of these enhancements that Expedia has developed for hotel partners, I have seen a tremendous amount of return on investment that goes into technology development. Many consumers have been influenced by these third party sites because they offer a type of experience that is different from traditional booking methods and often times consumers are able to snag cheaper rates than they would with booking hotel direct. I would like to see how this trend goes on in future years because I have seen more third party bookings in recent months and it should follow that trend for years to come.
  • nbakir on 21 Oct 20
     
    The article focuses on applying technology in the hospitality industry, based on the study conducted by Expedia Group (Big Think). The article summarized the research study conducted on 1215 hoteliers worldwide, assessing the focus and prioritization of technology investments by these businesses. The study provides that Chain of hotels are twice as likely to invest in technology than SME in the hospitality industries, with these SMEs being 1.5 times more likely to invest in renovations. In the year 2019, approximately 54% of hotels focused on increasing their technology investments, with only 8% focusing on reducing the same. This provided that more hoteliers were willing to "stay ahead of the curve" than those that focused on adopting the "wait and see" approach. In this respect, hoteliers identified that their main technology investments were influenced by the value and affordability of the same and the capacity to integrate them with existing technologies. On the other hand, the main challenges associated with the technologies were complexity, affecting 25% of the respondents, and ease of use, affecting 33.33% of the respondents (Big Think). In focusing on technological advancement, the Expedia Group focused on technological elements such as Partner Central Mobile Application improvements, new "rooms and rate," page improvements, new "marketing" improved pages, new homepages adaptive, as well as multiple-property portfolio dashboards. With regard to the market perspective, digital marketing/website optimization, smart room, reputation management, revenue management, guest check-ins, and payment solutions were the main technological focuses for the hoteliers. Focusing on the reasons hoteliers were motivated to invest in technology, the study established that improving productivity, improving loyalty and repeat visits, improving guest experiences and reviews, reducing costs, and improving revenue generation topped the list.  
yijingyang

RMS Announces Technology Integration with M3 Hotel Accounting Software - 0 views

www.hospitalitynet.org/...4093136.html

technology integration accounting software

shared by yijingyang on 16 Oct 19 - No Cached
  • RMS, a leading cloud-based property management system provider, announced today a partnership with M3, the leading cloud-based financial platform in the hospitality industry, to offer clients seamless hotel management solutions.
  • Hotels and resorts using M3 accounting and analytics technology can now
  • integrate their property management data from RMS for greater insight into operational performance.
  • ...6 more annotations...
  • automated, daily transfer of critical financial data and property statistics
  • Built by hoteliers, exclusively for hoteliers, M3 is a powerful cloud-based financial platform and services company serving the hospitality industry that drives cost savings, revenue enhancement and business insight
  • M3 touts a 95 percent customer retention rate without contracts.
  • the platform works seamlessly with other key systems and tools in the hospitality industry and offers robust accounting and financial analysis across entire portfolios with optional operations and time management features
  • M3's professional services team provides on-demand support for hotels of any size by offering a full range of customized accounting solutions to scale with a hotel's needs.
  • , RMS provides customizable, cloud-based technology for single and multi-property hotels and resorts. Fully equipped with a comprehensive suite of modules, RMS enables hospitality properties to increase revenue and streamline operations, allowing staff to spend more time attending to guests' needs.
  • jorgeegutivav on 16 Oct 19
     
    This article discusses the new partnership between Hotel Software companies RMS and M3. RMS is one of the industry's leading cloud-based property management systems, meanwhile, M3 is a hotel accounting software. Also, a cloud-based software, M3, was created by hoteliers, for hoteliers. This partnership creates a new level of immersion for properties that adopt the two platforms. Unrivaled communication between the two systems would generate more detailed reports and analysis combing the two largest databases used on property: the property management system and the accounting software system.
  • yijingyang on 01 Jul 20
     
    RMS and M3 announced the cooperation to launch the cloud-base financial platform. This system will be able to integrate and transmit property management data from RMS and daily key financial data and property statistics of the M3 platform to help companies make more accurate decisions.
Adilen Alfonso

New Utility Management Provider Increases Properties' Net Operating Income - 0 views

www.dailymarkets.com/...roperties-net-operating-income

utility management properties

shared by Adilen Alfonso on 18 Feb 12 - No Cached
  • The new system allows property managers to easily manage resident billing and utilities through fully automated convergent billing and electronic payments combined with a full suite of utility management products and services.
  • “Convergent billing is a great solution to providing properties more cash earlier in the month,
  • Adilen Alfonso on 18 Feb 12
     
    This article touches on Property Solutions' new ResidentUtility initiative to bundle billing and utilities for the multifamily industry. Property Solutions is the nation's largest provider of apartment community websites and management software tools. The new system will enable property managers to manage billing and utilities through electronic payments. It solves the industry's utility billing problems, like costs associated with inefficient standards. ResidentUtility combines billing and utility management with en electronic payment systems that will increase extra incomes for properties, especially given that option that utilities and rent and be billed on the same invoices, properties will have extra cash inflows earlier in the month. As a result of extra income, properties can also reduce working capital and pay their own bills in a timely fashion. In addition, residents can reap the benefits because their bills will have more transparency and be bundled so that they only need to worry about paying one large sum. I think this is a great idea for properties, I used to be a leasing manager for residential condos and we offered this billing system to residents and it was very successful. Although I do see residents getting scared by one large invoice as some prefer to pay everything separate. From the management perspective, it is very beneficial because accounts payable and receivables become easier to handle when it is all done under one invoice and electronically.
jennifer amador

ITG NETWORKS : Visitor-Based Network and Phone System Solutions for the Hospitality Ind... - 0 views

www.itgnetworks.com/eases_detail_7c4a032f.asp.html

hospitality

shared by jennifer amador on 20 May 12 - No Cached
  • jennifer amador on 20 May 12
     
    ITG Networks provides multi-product technology solution at the new Residence Inn by Marriott on Pittsburgh's North Shore. Wexford, PA April 15, 2010 - Kratsa Properties awarded ITG Networks a multiple product contract to install and support Kratsa's technology solution for the new Residence Inn by Marriott, a 148,500 square foot, extended stay hotel offers luxury suites on Pittsburgh's North Shore, within walking distance to Heinz Field, PNC Park and a variety of bars and restaurants. Adjacent to PNC Park's home plate entrance, on the corner of West General Robinson Street and Mazeroski Way, this 10-story hotel will provide an array of the latest digital amenities. When the hotel opened its doors on April 5th guests had mobility with a business-class, wireless, high-speed Internet access (HSIA) solution throughout the property. This solution provides secure, plug n' play access. Wireless is available throughout 180 suite-style rooms and all common areas. Wired Ethernet is also available in all guest rooms. Each desk is equipped with a convenient pull-through desk hub and 10' Ethernet cable. For added convenience, the hotel lobby offers a large social laptop table with twelve built-in Ethernet and power outlets. With a complete understanding of the Marriott requirements ITG was able to engineer the overall network to use common networking gear for both Voice and Data. Kratsa Properties now has a system that will both cost less to operate and offer the features and functionality the company requires to meet its customer service goals. Summary: This company provides mobility internet throughout a property, and in this case is the Residence Inn Marriott with 180 suites. ITG Network works hand in hand with different companies to integrate the property management system. Nevertheless, ITG is a full service management development company whom helps with the maintenance of the hospitality industry properties
Gerardo Collado

How Can a Hotel Property Management System Help to Control Performance? - 0 views

www.plastics.com/...Page1.html

shared by Gerardo Collado on 13 Jun 12 - No Cached
  • Hotel property management systems make financial sense in reducing costs. A hotel property management system is something that all hotels should look into getting. One of the reasons for this is that it will greatly help you control your hotel’s performance. With tightly controlled performance you will be able to offer your guests the very best service and make them want to come back.
  • Hotel property management systems make financial sense in reducing costs. A hotel property management system is something that all hotels should look into getting. One of the reasons for this is that it will greatly help you control your hotel’s performance. With tightly controlled performance you will be able to offer your guests the very best service and make them want to come back.
  • Each of these plays a large role in seeing what your customers want and getting it to them. You will also be able to control your inventory, in house services, reservations and guest data. Front office suites will take care of things like sales and marketing, finance and conference and banqueting.
  • ...1 more annotation...
  • The important parts of the software that you will need will be hotel management software, hotel reservation or billing software, hotel reception software and hotel accounting software. All of these parts will aid in the better control of your hotel’s performance.
  • Gerardo Collado on 13 Jun 12
     
    The article, "How can a Hotel Property Management System help to control performance?" discusses the usefulness and heighten performance a hotel will undergo by utilizing a proper property management system, no matter the size of the hotel. A property management system (PMS) allows the hotel to reduce their cost due to the additional control over daily operating activities, such as inventory and reservations. As well, PMS provides an understanding to managers with statistical performance data to determine ways to ameliorate customers' wants, increase satisfaction and returning business. The front desk is the core user of a PMS, which allows for easier and effective reporting of any issues. The article mentions the additional necessary components of PMS involving: hotel management, reservations, billing, and accounting software. All these softwares will allow for minimization of errors, increase efficiency and help analyze the hotel's operations. The combination of a PMS and hotel management software enables a hotel to take control of their performance resulting into a smoother running business.
lin081989

property management system - 0 views

www.allpropertymanagement.com/...rty-management-system_p69.html

technology hospitality hotel software tech solution travel

shared by lin081989 on 11 Sep 18 - No Cached
  • lin081989 on 11 Sep 18
     
    A property management system (PMS) can sometimes refer to an online program or software designed for residential or commercial property management. However, more often it refers to software used in the hospitality industry to manage the day to day requirements of running a hotel or resort. Some property management software can integrate with hospitality applications already running such as revenue and yield management programs, front/back office systems and point of sale systems, while other property management systems offer complete solutions by including all of these functions in their package. Property management systems are utilized by hotels of all sizes, resorts, casinos, and even conference centers and multi-property organizations. They can be based online with an application service provider (ASP), or hosted internally on the current computer systems of the business. Property management systems can be used to manage single or multiple properties, and basic functions might include features like these: guest check-in and check-out, guest profiles, tracking services, report generation, auditing, front and back office services, and security systems. Additional features are generally highly customized and can include amenities like restaurant or spa scheduling, housekeeping schedules, and gift card management. The hospitality industry benefits from a wide array of property management systems today; with the range of features and integrations to choose from, there is a program that can be tailored to the specific needs of every company. Today's property management systems help hoteliers boost efficiency. A well-designed hotel PMS can operate in a disconnected state even if internet access fails, preventing bookings from being lost. It will allow you to easily access stored data to provide a better guest experience. And it will allow you to simplify your operations and reduce costs. Keep these potential benefits in mind and you'll make the best choice as you ch
ruchit0622

8 Functions Your Property Management System Needs - 2 views

www.cloudbeds.com/...operty-management-system-needs

PMS hospitality technology revenue software business

shared by ruchit0622 on 30 May 17 - No Cached
  • A property management system (PMS) can be one of your property’s greatest assets. A good PMS streamlines everyday tasks and increases efficiency. However, a bad PMS can make your life miserable. A PMS should make your life easier, not harder. Here are the features you should look for when deciding which software product to use.
  • Housekeeping functionality will help keep properties of all sizes running smoothly. Your property management system should automate administrative tasks and create more efficient systems. A housekeeping report falls into this category.
  • Sales and Cancellations You also want to look for sales and cancellations functionality. These tools allow you to see today’s sales and cancellations so you can make the appropriate changes.
  • ...6 more annotations...
  • Calendar A calendar is a great way to visualize reservations and give yourself clarity. With an easy-to-read calendar, you are able to see availability and unlock new possibilities
  • Dashboard When you log in and open your property management system, a friendly, helpful dashboard should greet you. An easy-to-read and understandable dashboard provides an instant snapshot. With the right information, you’ll be able to complete tasks faster and easier. Your property management system should offer you a swift homepage that updates in real time.
  • Best Available Rates (BAR) BAR functionality allows you to control your rate plans. With BAR, you can manage promotions, employee rates, and respond to market conditions.
  • Payment Processor A payment processor built in to your PMS will help you streamline accounting and keep more accurate reports. If a PMS does not have a payment processor
  • Reporting Reports are an essential part to any property. We wrote three articles about reports you should run every night; one about revenue management, and another on learning revenue management secrets from big chain hotels. Needless to say, we believe reports and knowledge are the best way to take your property to the next level. Your property management system should have built-in reporting functionalities
  • Direct Booking Engine Choose a property management system with a commission-free booking engine. Direct bookings are among the most valuable sources of revenue for most properties.
  • ruchit0622 on 08 Oct 17
     
    The articles discusses about the eight major function of PMS. The PMS has become on of the key factors for the operations in hotels. The system literally connects all the departments of the hotel under one umbrella. It is easier faster and useful for any hotel organization. The PMS should include these 8 parts: Dashboard: The dashboard should be simple and easily understood by the employees, this will make the check in and check out process quick, even in restaurants the staff would be able to handle orders from the guest quickly. Sales and Cancellation: This will provide a better daily picture about functioning of the hotel rooms. Calendar: This function will help in tracking the booking, noting down occupancy for a particular day. Housekeeping: The housekeeping department would be able to have a proper track of rooms, dirty, clean, dirty vacant and occupied. The housekeeping staff would not have ton call at the front desk all the time to check status of a particular room. Best available rate: The system will give a broader image of rates which needs to be set for the future months, comparing the sales from previous years. Direct booking engine: This what all the hotels wants, to save commission which needs to be provided to the third parties.
tgore002

10 Must Have Features of A Property Management System - Financesonline.com - 0 views

financesonline.com/res-property-management-system

hotel software business hospitality technology travel tech

shared by tgore002 on 27 Sep 18 - No Cached
  • A calendar allows property owners, managers, and employees to visualize their reservations and availability in different ways.
  • A good property management system will allow you to create rate plans and derived rate plans and then easily assign them to reservations.
  • robust reporting module built in.
  • ...7 more annotations...
  • Distribution is one of the major ways that small to medium-sized properties can compete with large hotel brands. Channel managers have become common and relatively cheap over the past few year
  • sell the most sought after room types to the people who want them at the right time.
  • Online distribution channels that can bring more business to your property are great, but they come at a cost. And sometimes, that cost is significant as commission percentages increase. However, if a traveler has found their way to your website, you deserve to capture their direct booking.
  • Email marketing is still very much alive and you can use your previous guests emails to keep in touch about local happenings, discounts, and other important information.
  • Accepting and modifying reservations becomes easy and seamless with a point of sale integration.
  • Pricing intelligence is the process of collecting and acting upon real-time consumer and competitor activity.
  • ost properties need some sort of POS to manage payments for their bar, restaurant, small store, etc.
  • maren033 on 27 Sep 18
     
    This article talks about important features that a property Management System need to have. The most important features are the following: A drag and drop calendar which will help managers to visualize reservation and availability. Rate plan management will help to create a rate plan and have them easily applied to reservation. Integrated channel manager since it is important for hotels to be able to join as many available channels a possible to make more sales. Reporting is also very important to be able to track performance real time and keep control of the health of the company. Another key important feature is shared inventory and direct booking support since if customers can book directly from the properties website the hotel will avoid paying commissions. The customer data base is great for marketing and to create loyal customers. The last features that a property management system should have are pricing intelligence, point of sale and the ability to track other revenues services from other services that are offered in the property. A PMS system that has all these features will help a company run the property very well. I would add a good customer support because if this system goes down basically the hotel cannot do anything so I think it is very important that if it is not working for any reason that it has be fixed very fast so that it does not affect customer relations.
apate114

The Marriott/Starwood "Back to the Future" Technology Decision | By Israel del Rio - Ho... - 0 views

www.hospitalitynet.org/...4078764.html

shared by apate114 on 24 Sep 17 - No Cached
  • decade's-long technology transformation program to move Starwood from its MVS Mainframe technology (Starlink) to modern Reservation, Call Center, eCommerce Web, Property Management and Revenue Management systems integrated with the Loyalty system via SOA interfaces and open system frameworks (system name: Valhalla)
  • dynamic pricing, rapid channel distribution plug-in integration, standardized PMS, Web/Loyalty integration, multifaceted inventory and booking capabilities, advanced amenity search, etc.
  • heIntercontinental Hotels Group (IHG), for example, is currently engaged in a major project in partnership with Amadeus to replace its own Holidex TPF Mainframe reservation system with state of the art technologies by 2018[1]. Wyndham Hotel Group too has announced its intention to migrate its legacy system to a new system being developed by Sabre [2], and Hilton has also announced a major $500M investment to upgrade its technology[3].
  • ...4 more annotations...
  • Marriott's own system today centers around 1970's Mainframe TPF technology (MARSHA) suitably kept current via the judicious use of the scotch-tape and wires represented by a cornucopia of front-end gateways and the labor intense support of inflexible legacy code, eclectic data bases, hard-coded interfaces, and a veritable zoo of different property management systems crying for better integration.
  • MARSHA stays, and the Starwood System goes away.
  • Back to the Future Transformation Strategy under the principal argument that it will be easier to migrate the 1,200 Starwood properties to the old Marriott system than to migrate the 4,000 Marriott properties to Starwood's 21st Century solution.
  • Given that Marriott is now risking being left behind—especially as it invariably loses the people who forged the Starwood system—it's hard to argue its chosen course of action is in the best interest of its stockholders.
  • apate114 on 24 Sep 17
     
    This blog article relates to the merger between Mariott and Starwood Hotels. For decades Starwood hotels had been investing in a technology transformation program to move Starwood properties from their old mainframe technology to a more modern reservation system called Valhalla. Valhalla is an all in one system and manages reservations, call center, eCommerce Web, Property management and Rev mgmt systems. One would expect Mariott to migrate their current properties to Starwoods PMS however this was not the case. After the merger Mariott announced that they would be migrating the 1200 acquired Starwood properties to their reservation system. I don't understand why Mariott would do this as this would be a backward move. It's a bit strange because their purchase price for Starwood factored in a $500 million Starwood IP technology value which was not owned by Mariott.
agarc521

An Introduction To Real Estate Property Management Software - 0 views

www.pizzagalliproperties.com/...operty-management-software.php

shared by agarc521 on 14 Sep 17 - No Cached
  • agarc521 on 14 Sep 17
     
    This article explains how important a PMS is for the Real Estate industry. Property management has become a highly demanded service, as property owners expand on the location of there investments. A property manager is utilized for what they are tilted to manage a property and the tenants in it. The daily responsibilities of a property manager is extensive, having access to a PMS makes the meeting of these demands time possible. Having access to a PMS anytime, anywhere makes it even easier.
biancafavilli

How Cloud-based Hotel Software is Changing the Industry - 8 views

www.cloudbeds.com/...nging-the-hospitality-industry

shared by biancafavilli on 01 Sep 19 - No Cached
  • Couple that with the fact that in the next two to three years hoteliers are expected to invest seven to eight percent more on cloud technology
  • Additionally, increased accessibility, greater profitability, and user-friendly dashboards make cloud-based software enticing for hoteliers
  • For starters, cloud-based hotel software has the ability to host a property management system (PMS) from a remote location, allowing hoteliers to access their property data from anywhere in the world with an internet connection. This feature is unique to cloud-based software and eliminates the need for hoteliers to be physically present at their property to be able to check in on daily management operations.
  • ...22 more annotations...
  • Cloud-based hotel software has been shown to boost productivity, efficiency, and cost-effectiveness
  • Additionally, through the centralization of operations, hoteliers can eliminate the need for on-premise servers at each property
  • In fact, the hotel group, Triple C Hotels and Resorts, reported a 60% savings on software costs when they switched to Cloudbeds’ cloud-based hospitality software
  • For example, Cloudbeds hospitality software implements periodic auto-logoff features that require users to re-enter their password, two-factor authentication for an added level of user verification, and automatic removal of guest credit card data after 14 days
  • The high-level security standards followed by cloud-based hotel software is due in part to its rigid compliance with PCI requirements.
  • Unlike locally installed software, one of the more attractive elements of using a cloud-based hotel software system is the ability to adapt, grow, and integrate with future trends
  • Unlike conventional hotel software models that require hoteliers to purchase licenses and hardware, cloud-based hotel software is sold as a service that enables clients to add on as many or as few tools and features as needed.
  • In fact, a study by Frost and Sullivan showed that businesses can cut IT costs in half by implementing cloud-based computing solutions to customer support.
  • ability to host a property management system (PMS) from a remote location, allowing hoteliers to access property data from anywhere in the world with an internet connection. This feature is unique to cloud-based software and eliminates the need for hoteliers to be physically present at their property to be able to check in on daily management operations.
  • Eliminate the need for manual data sharing and processing
  • Give staff more mobility and accessibility around the property
  • next two to three years hoteliers are expected to invest 7-8% more on cloud technology
    • cleon087
      cleon087 on 25 May 20
       
      This could be a determination if a hotel succeeds. It is important to not lag and instead adapt to the times.
  • an spend more time attending to guests
  • ransitioning to a cloud-based hotel software solution can seem like a daunting task at first
    • cleon087
      cleon087 on 25 May 20
       
      Not all bosses are even comfortable with technology to begin with so it would be difficult for them to spend the money to transition.
  • Accelerate hotel check-in / out
    • cleon087
      cleon087 on 25 May 20
       
      People value fast check in, especially someone that came to the hotel on a business trip and just wants to get to their room.
  • Eliminate the need for manual data sharing and processing
    • cleon087
      cleon087 on 25 May 20
       
      This saves a lot of time because you wont have to manually record data.
  • customizable
  • In an industry that is always changing, this kind of flexibility is priceless.
  • across multiple properties simultaneously
  • faster for operations, online booking and customer service.  
  • frequent security updates t
  • Cyber attacks and tighter regulations on privacy policies have made the need to protect guest information more important than ever. This topic is a main concern for those considering switching to a cloud-based PMS system since data servers are hosted off premises.
  • anonymous on 01 Sep 19
     
    Cloud-based hotel software is able to host a property management system from a remote location which therefore allows hotel staff to access data from wherever they are in the world. It is showing positive signs of increased efficiency and overall cost-effectiveness.
  • ...4 more comments...
  • gaston326 on 08 Sep 19
     
    Cloud-based software is the future of the entire hospitality industry. The benefits of having this software heavily outweigh the cons. It would allow employees to better assist guests with check-in/out processes and it would also give them increased mobility throughout the system, accelerating the services we can offer to our guests. In addition, cloud-based systems allow for better data storage, giving us the tools we need to be prepared for returning guests and their accomodations.
  • dsada005 on 08 Jan 20
     
    Providing the best customer service is the goal of any hotel. It is what attracts your guests to return and suggest your hotel to others. Imagine a software that eliminates the need for hoteliers to be physically present to check on daily management operations or even automate mundane daily tasks, allowing staff to spend more time attending to guests and improving the customer service experience. This software is known as cloud-based hotel software. This software is not sold as a product; it is sold as a service that allows hoteliers to add on as many or few features as needed, making it completely customizable. Cloud-based software is hosted by a vendor's server and gives hoteliers a scalable system that is flexible and easily updated across multiple properties simultaneously. A great key feature to this software is that the system is able to adapt, grow, and integrate with future trends. Flexibility is so important in this generation because new technologies are constantly being innovated and staying up with trends is a great way to satisfy your guests. Cloud-based software has shown to boost productivity, efficiency, and cost-effectiveness. What more could you ask for?
  • jeanique13 on 19 May 20
     
    The cloud based hotel software is a great addition to he hospitality industry because it gives the hoteliers a chance to be flexible with their stay. It gives the staff member a more relief on updates of property housekeeping status. Cloud based technology gives advantages of moreover frequent updates and enhancements for hoteliers inquiring.
  • cleon087 on 25 May 20
     
    This article highlights the benefits of switching to Cloud-based hotel software. One of the highlights is the reduction in cost, by switching it allows employees to focus more on service then repetitive tasks. This is also an attractive deal for hoteliers because they're allowed to check on important data from their house. This software makes it more efficient and soon all hoteliers will have to invest in a innovative software.
  • hankunli on 24 Jul 20
     
    A general trend is that hoteliers are considering to use cloud-based systems more. Data have proved that hoteliers will invest more in cloud technology. Cloud-based hotel software can provide its users with many benefits like cost-efficiency, increased accessibility, and user-friendly dashboards. Furthermore, it makes remote/offsite information sharing and real-time offsite management possible. With a cloud-based system, staff can spend more time on guests and improving service. For security issues, cloud-based systems upgrades often and therefore reduce the risk of being hacked. Cloud-based systems are also enough flexible to meet the future needs of users. In sum, cloud-based technologies can help the hospitality businesses to deal with the changes better.
  • biancafavilli on 30 Aug 20
     
    Hotels are beginning to transition to cloud-based software because they are realizing the great impact it has caused on their business. The article mentioned, "in the next two to three years hoteliers are expected to invest 7-8% on cloud technology". This percentage exhibits how hotels are going to be ran in the future. Cloud-based software has brought positive impact to a hotel business such as "increased accessibility, greater profitability, and user-friendly dashboards". All of these benefits have caused hotels to run their business smoothly bringing back satisfied guests. This software allows check ins/out to be more quick and gives easy access to areas in the hotel for employees. Another gain received by using this software is that its cost-effective. It has been disclosed that a hotel has saved "60% on software costs". Using this software has saved a hotel a lot of money that can be used to satisfied guest more. Security on data is more secured using cloud-based software because the vendors take it seriously making it harder for hackers to retrieve information. Some hotels may halt to install new technology such as cloud-based software but with all the benefits it has given to other hotels, this is going to be the future for the hospitality industry.
Sasha Bravo

Resorts Drive Revenue with High-Touch Innovative PMS | News | Hospitality Magazine (HT) - 0 views

hospitalitytechnology.edgl.com/...High-Touch-Innovative-PMS82839

shared by Sasha Bravo on 12 Feb 13 - No Cached
  • Maestro goes above and beyond PMS by delivering revenue generating tools and expert services that enable independent operators to maximize revenue, increase productivity and keep guests coming back
  • Maestro also empowers multi-property hotel groups with enterprise-wide system solutions that deliver true centralized management controls on a single database.
  • his enables closer property coordination, cross-property booking and upsell capabilities, and consistent guest recognition at all touch points for all properties.
  • ...4 more annotations...
  • Maestro's Web Connection suite increases profitability and reduces costly third-party dependency with direct bookings
  • he ResWave real-time, integrated booking engine enables guests and groups to book rooms, suites, activities, amenities, spa and dining online, from mobile devices, Facebook, landing pages, and email campaigns.
  • operators are turning to hosted systems to reduce staff, trim hardware investment, simplify PCI-compliant cardholder security, and ensure 24/7 access to property data.
  • Maestro delivers a robust, stable hosted solution that increases profitability and productivity. Managers and ownership teams may access the property’s system at anytime from anywhere to always connect with their operation.
  • Sasha Bravo on 12 Feb 13
     
    This article is about the Maestro Property Management Suite which allows properties to optimize their revenue by having access to centralized control and innovative capabilities. this system enables a property to lower costs; permitting guests to  have real-time direct booking for not only rooms but also, other services such as amenities, dining, and such. Maestro offers secure and accesible system which seems to be allowing companies, such as The Snow King Resort, to increase revenue and improve the services offered to guests and groups. 
jingyaoxie

property management system - 0 views

www.fourierlab.com.sg/roperty-management-system.html

technology hotel Hospitality

shared by jingyaoxie on 15 Feb 13 - No Cached
  • One of the most important features of a Property Management System is its ability to keep track of inventory
  • Having a Property Management System allows modern businesses to operate smoothly with a minimum of waste in man hours or inventory
  • Mingxue Jia on 15 Feb 13
     
    This paper describes the PMS definitions, characteristics and applications in many industries. For example, the real estate, the hospitality industry, government offices, manufacturing and many other agencies and industries. As for the hotel industry, it provides timely and effective information to the front desk clerck what are required of the guests in hotel room. Also, it helps hotel staff handling reservations, checking guests in and out, assigning rooms and managing room inventory, and handling accounting and billing. Based on my internship experience in Raddison Hotel of Tianjin, China, the PMS increase efficiency and maximize profits. This hotel use the Opera PMS, which connected with the Internet, the information provided are in time and accurate. What's more, it's easy for hotel employees to learn and use in daily work.
  • jingyaoxie on 16 Feb 13
     
    Property management systems, also known as PMS, have been around for centuries but with the introduction of computers, they have been streamlined and optimized to save both time and money. These systems are used in many industries to increase efficiency and maximize profits. For computerised systems, some people also termed them as property management software. Property management systems, also known as PMS, have been around for centuries but with the introduction of computers, they have been streamlined and optimized to save both time and money. These systems are used in many industries to increase efficiency and maximize profits. People do use them for personal property but property management systems are also used in real estate, the hospitality industry, government offices, manufacturing and many other agencies and industries. Property Management Systems exists in many different terms, for example, hotel management system for the hotel industry; real estate management system for the real estate industry. For computerised systems, some people also termed them as property management software.
Paige Wuensch

Sentry Hospitality Installs Aptech ASP Centralized Accounting - 0 views

www.hotelnewsresource.com/SP_Centralized_Accounting.html

hospitality sentry accounting technology hotel

shared by Paige Wuensch on 06 Jul 13 - No Cached
  • Sentry is a privately-held company that develops and operates business destinations, conference centers, golf club resorts, lifestyle communities, entertainment attractions and next generation learning centers throughout the U.S.
  • CFO for Sentry Hospitality, said, 'Sentry is rapidly acquiring assets; Aptech's Web-based applications let us bring properties online with standardized Sentry financials as fast as we add them into the group.
  • 'These applications are more than accounting systems; they provide analytical support that lets me judge the productivity of each property daily,
  • ...1 more annotation...
  • 'The industry's property consolidation trend is creating larger hotel groups like Sentry that require centralized, secure real-time financial systems to manage their assets. With the implementation of Profitvue and Webvue Sentry created consolidated and non-consolidated financials on a reliable remote database platform. They are using a secure encrypted Internet link to access the information 24 hours a day for greater management control.'
  • Paige Wuensch on 06 Jul 13
     
    Sentry Hospitality company has implemented Aptech Computer Systems Inc.'s Profitvue and Webvue. This web-enabled hospitality back office solution easily handles single or multi-property and multi-company accounting, and incorporates accounts payable, general ledger, budgeting, forecasting, and financials. Profitvue is used by over 500 properties! These programs are back office accounting systems to automate several financial reports and analysis functions for businesses and hospitality companies. Managers can check on a hotel's performance from anywhere using real-time access to financials at any time, from any location! Webvue is an extension of Profitvue that supports property accounting and reporting via the Internet. Coupled with Profitvue, Webvue enables properties to quickly and easily send and access financial and statistical data and generate reports through its Internet. Both Profitvue and Webvue are protected and secure to use!
Manali Rabari

Hersha Hospitality Expands and Thrives with a Multi-Faceted and Flexible Tech Plan | To... - 0 views

hospitalitytechnology.edgl.com/...ed-and-Flexible-Tech-Plan82478

shared by Manali Rabari on 24 Oct 12 - No Cached
  • A thousand points of social data With guest feedback rapidly shifting from traditional, solicited surveys to spontaneous web dialogue, HHM began researching different methodologies for understanding its own social presence.
  • HHM runs a diverse profile of widespread properties, including independent boutiques plus brands such as Marriott, Hyatt, Hilton, Starwood, Intercontinental Hotels, Choice, Wyndham and Carlson. Starting out in the 1980s in the select-service business, HHM has steadily scaled the organization to include 20 hotels in a full-service division as well. Despite this diversity, HHM prides itself on maintaining open lines of communication between properties and brands in order to allow owners to choose the solutions and strategies that make the most sense for their unique needs, while investing capital dollars intelligently across its network. In addition to guest feedback, three other areas drive HHM’s IT effort: identifying must-have technology, investing in multi-purpose when possible, and ensuring rock-solid execution.
  • The newBrandAnalytics solution not only aggregates reviews online, but it also reads and processes all the unstructured feedback to derive actionable opportunities on a per-property basis
  • ...3 more annotations...
  • “The beauty of harnessing all of this data is it’s more of a conversation that we are getting back from guests now,” Murray insists. “It’s an instantaneous check about what they feel about a product. Get into any customer’s head or heart at the moment they are feeling it and you can move that customer much faster and certainly turn them around much quicker. If they get the feeling that you found out about a problem and reacted to it before they even thought to tell you about it because they put it on some Twitter feed, and they come back to their room and it’s already been fixed — that’s real serious stuff.”  
  • Falling solidly into the must-have bucket, HHM focuses significant investment in providing guests with the bandwidth and connectivity they need for work and play. “Where I believe our industry is struggling, is trying to identify where we are allowing complimentary Internet or having basic usage be free, but other services have a fee attached,” Kakarla
  • By increasing wireless bandwidth throughout hotels’ public spaces, Murray sees the potential to offer guests comfortable, welcoming — and most importantly functional — spaces where they can perform work-related activities. HHM hotels have been able to create public spaces that resemble living rooms. “It’s a more civilized environment as opposed to being stuck in a faraway corner with bad lighting,” Murray enthuses. “Now public spaces can be used for what hoteliers had always intended them to be — a social business place where people can live, work, play and feel like they are at home in their own den.”
  • Rui Zhu on 24 Oct 12
     
    IT investment is one of the most necessary cost for most hospitality properties and play more and more important role in today's hotel or restaurant operation. For this reason, some of the large hotel groups have started to invest in this field and achieved a favorable result sine the increasing of profit and brand value. On the other hand those small properties can work together to develop and share resources in their operation. I believe a hotel without IT investment may rapidly lose the position in the market.
  • Manali Rabari on 27 Oct 12
     
    A property management company is investing in diversifying their technology portfolio to tailor specific brands and to it's market, while maintaining standards. One of their main focuses is on guest feedback on hotel stays, and ways to improve in real time solutions. By collecting data from social sites properties are able to provide actionable responses to guests concerns. For instance taking care of a problem after reading a posting on Twitter and the issue being resolved by the time the guest returns to their room. Instantaneous info and reacting to that info creates a satisfied guest and a well a maintained brand and image of the property.
Donald Wojciechowski

PhoneSuite Introduces Innovative Voiceware VoIP Hotel Phone System - 0 views

www.hospitalitynet.org/...4056667.html

network_telecommunications voip

shared by Donald Wojciechowski on 30 Jul 13 - No Cached
  • Voiceware by PhoneSuite is a server-based core that’s compatible with the latest full-featured SIP phones from a variety of manufacturers, yet still works with a hotel’s existing standard guestroom phones
  • he system can be run on-property or “in the cloud,” and allows hoteliers to choose the features that make sense for their operation,
  • Voiceware offers more functionality and an interface that’s easier to use than traditional hotel front desk consoles.
  • ...1 more annotation...
  • PhoneSuite’s phone systems for economy to midscale properties integrate seamlessly with Property Management Systems and eliminate hours of training with an easy-to-use console
  • Donald Wojciechowski on 30 Jul 13
     
    This article discusses a new VoIP telephone solution for hotel properties of various sizes. The system works existing phones in hotel rooms can be run on or off the property. The system claims to be guest centric in that all services such as wake-up calls, preferred languages, group affiliation are tied to the guest account not a phone. Guess are even given the ability to access many features of the system on or off property. Administratively the system claims to be more functional and easier to use than traditional front desk consoles. if I was the operator I would consider this VoIP system when evaluating phone systems.what I find most attractive is that it to be run in the cloud and various modules can be added based upon the level of service I felt was necessary for my property.
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