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The traditional POS also called the legacy POS could generate a Kitchen Order Ticket (KOT) that got orders to the kitchen in a systematic manner.

They provided customers with error-free bill receipts against orders including the tax so that guests could see and verify what they had precisely ordered and the total cost of the meal.

Restaurant owners could calculate how much should stay in the cash register and how much money should go to the bank.

And the end result is going to benefit guests, which opens opportunity for restaurants

At the intersection of much of this conversation is technology. Roughly half of full-service, fast casual, and coffee and snack operators, said they devoted more resources to tech during COVID, including online or in-app ordering, mobile payment, and delivery management, according to the National Restaurant Association’s 2021 State of the Restaurant Industry Report.

Percentage of restaurant operators who say they devoted more resources to customer-facing technology since the beginning of the outbreak in March

thinks it’s easier.

past nine to 10 months looking at what are the systems that still are relevant, and are cornerstones of our operation and what are the things that need to be changed or updated,

launching mobile ordering and finding a way to bring in more customers.

Toast Mobile Dining Solutions, guests at full service restaurants no longer have to wait on servers to add to their order or checkout, and guests at quick service restaurants can now skip the line to order their meal. Restaurants of any size or concept may be able to increase sales and tips, collect valuable data on each transaction to build guest loyalty, and navigate the labor shortage with a more efficient service model.

he integrated solution is paying off for the employee experience as well. “With Mobile Order & Pay, our tips more than doubled. I split the tips between all the employees…there are dishwashers that are now making $35 an hour,” said Danny Rosa, Manager, New England Lobster Market & Eatery.

oast is at the forefront of innovative guest-facing restaurant technology, whether it be the Toast Go® handheld point-of-sale, digital menus or mobile ordering powered by QR codes. Today’s updates create value and flexibility for all restaurants, regardless of format.

continues testing a new AI-based technology system that would cut workers out of the order-taking portion of your visit.

McDonald's started testing a voice recognition system at 24 drive-thrus in the Chicago area

But the advanced technology, which would enable a computer to take customers' orders, is far from perfect. In order for the chain to make wider use of AI, the system needs to improve accuracy from the current low 80% to the 95%-plus range.

ResortSuite, a leading provider of integrated guest-centric hospitality management solutions, is pleased to announce the release of their new tablet-based F&B ordering app, TabletSide POS

ResortSuite TabletSide POS allows a server to take an order quickly and efficiently and have the order sent to the kitchen printers immediately for preparation.

It exposes key ResortSuite functionality via many mobile and tablet devices and form-factors for quick, cost-effective and highly personalized levels of guest service.

Top POS Predictions for 2017 “Windows will no longer be the number one operating system in the market, as multiple operating systems are being offered to allow greater flexibility to consumers. Data collection will be a bigger selling point for consumers, not only to track sales and inventory, but also to manage shifts and training, as well as deploy customer loyalty programs.” — Bematech “We will see increasing configuration flexibility to adapt to more fluid layouts in a hyper-channel oriented world, smaller counter footprints, more intensive future-proofing and increased value.” — Fujitsu America, Inc. “Major restaurant chains will continue to adopt online ordering and line-busting technology and POS hardware will do a better job of connecting wirelessly to each other (Internet of Things) and to mobile (smartphone and tablet) devices. It will also integrate with sensors, cameras and video monitors to provide smart advertising to customers based on environment and purchasing trends.” — Epson “A lot of the new requests for hardware are around supporting initiatives for increasing customer engagement. These come in the form of minimizing the barrier for traditional POS, installing kiosks of varying sizes and form factors, mobility solutions, and customer-facing screens on the POS for supporting both touch and non-touch versions.” — Par Technology Corp. “In the end, hardware is simply the platform for software and consumer omnichannel demands. The rise in mobile payments and the EMV mandate will prod hospitality to upgrade legacy POS systems because of the need for security compliance and to accept more payment options. Tablets, smartphones, software- (SaaS) or POS-as-a-service models, and cloud-based POS will continue to drive the need for POS hardware to adapt to new IT and consumer interaction.” — Posiflex “POS hardware will expand connectivity in keeping with the IOT revolution, so operators will be able to provide a more personalized experience to customers at checkout.” — Toshiba “There will be increased investments in WiFi, location-based services (LBS), mobile computers and data capture solutions as more consumers use their smartphones to engage in mobile ordering and loyalty programs for personalized offers. In addition, businesses will have an increased need for visibility in automating food safety processes.” — Zebra

According to the latest statistics, Brazilians spent $5.9 billion in the U.S. in 2010 in a tsunami of cash that's shifting American immigration practices and boosting economies in hard-hit parts of the U.S. that remain in the doldrums. President Barack Obama recently ordered the State Department to speed up the visa application process for tourists coming from Brazil, China and other nations with newly flush consumers. After suffering decades of hyperinflation, Brazil has ridden high commodity prices along with some of the world's biggest offshore oil discoveries to expand its economy, lift millions out of poverty and multiply the ranks of the country's deep-pocketed elite.

ou can see other customers in the restaurant as they experience the restaurant in their own way – some mesmerized by the robots, others focused on their food and seemingly oblivious to the fact that the robots are even there.  Its an awesome scene.

The robots are fully autonomous, taking a customer order and cooking it from start to finish.  This includes boiling the noodles, pouring broth, adding spices and toppings, and so on.  The orders are complex too, requiring the robots to take customer preference for amount and type of sauce, salt, noodle, and so on.   The finished product is handed off to a human server who brings the food to the customer’s table.  The irony could not be more real as we witness the lowly human in the role of a mere server while the robot takes on the cooking.

The restaurant, called FA-men (pronounced Fu-a-men) based in Nagoya, Japan, takes its name from the phrase “Fully Automated raMEN” says Ni-Lab.  Not content to simply sit around when there are no orders to cook, the robots can be seen doing tricks and even performing pretend combat with a sword (knife) and a shield (plate) in homage to Manzai, a  style of stand-up comedy in Japan.  If you know Japanese, or are just curious, you can check out FA-men’s website.

“Advances in wireless and mobile technologies, products and services are changing the landscape of the hospitality industry and how it operates,” says Craig Mathias, principal, Farpoint Group. “With a demanding client base equipped with increasing numbers of smartphones, tablet computers, notebook PCs and even rugged devices, successful hospitality IT organizations recognize the need to upgrade their existing WLANs to improve network reliability, capacity and coverage to support customer-facing applications, as well as internal services that enable their own mobile workforce and improve the guest experience.”

Shake Shack is experimenting with a cashless kiosk ordering system at a soon-to-open location in downtown Manhattan. This system, which will effectively minimize customer-employee interactions

“We’re excited to lead with kiosk-only ordering, putting control of the Shake Shack experience in our guest’s hands, and an optimized kitchen with increased capacity for mobile orders and eventual delivery integration to support ongoing digital innovation

f the kiosks are a hit, that could eliminate some staffing concerns, especially in urban areas where the cost of living is super high, while also, presumably, increasing efficiency

smartphone

new fountain drink machine this weekend that lets you use Bluetooth technology to prepare your drink precisely the way you want it

advantage in the hyper-competitive beverage market.

Contactless technologies have proven to be a game-changer for the air transport industry and beyond in recent months.

touchless technology remains a high investment priority between now and 2023.

Amazon and Disney have implemented in order to minimise the spread of viruses and reduce the interaction between passengers and staff – ranging from contactless check-in and security processes, to ‘Zero-Touch’ IFE and contactless food & beverage pre-ordering.

With 79% of customers saying that they believe restaurant kiosks make their experience more convenient, according to NRA data, expect it to be a growing trend.

Customers have grown accustomed to helping themselves at many dining establishments over the years, whether it’s placing their orders at counters at the restaurant POS or choosing items from a buffet and paying for them.

The main appeal of self-checkout kiosks is to make the ordering process more efficient, which is why they have become popular in fast food chains.

Keeping ahead of trends in the hospitality industry is vital in these quick-changing times, and NFS is constantly building on the capabilities of Aloha to meet new demand.

With home delivery opening up new revenue streams for many restaurants, NFS added integration with Deliveroo to its armoury this year.

Aloha now really streamlines the process of fulfilling home orders for many restaurants.

quick-service restaurant industry is highly adept at embracing rapid change and innovation.

From ordering apps to kiosks, loyalty programs and artificial intelligence, quick-serves today are harnessing technology to meet evolving consumer preferences for improved speed and ease of check-out.

the online ordering business grew 23 percent in the U.S. last year.