The New Normal For Hospitality - 0 views
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Valet may be replaced by self-parking and a guest may not see a bellman rushing to grab their bags as they enter through the automatic doors already wearing compulsory face masks. All staff will be masked up, and many will wear disposable gloves for additional protection. Guests will probably skip the front desk as they have already chosen a room online and prepare to stand on the outline of socially distanced feet or lane markers in front of the elevators.
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yvenisem on 22 Nov 20Change in the way we do things, less interaction
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Guests will also be greeted by the welcome addition of extra towels and toiletries in the bathroom to avoid the need for room cleaning and turndown services during their stay. This is both a cost saving and hygiene effort though there have been several anecdotal reports that, counterintuitively, guests have recently pushed back on this economy. Service has long been the cornerstone of hospitality and old habits (or expectations) are still highly valued by guests.
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Gone will be the generously appointed buffet, most likely replaced with a boxed preparation or a grab-and-go option.
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This article goes over the "new normal" of the hospitality industry and shows a somewhat grim future for the hospitality industry. This pandemic has made it so that the industry know for exemplary customer service is somewhat prohibited from what it is known for. No more valets, no more greeting front desk agents, no more waiting in a buffet, etc. It's a sad reality, but there is no reason to believe that this will be how we will be forever.