Biometric applications are particularly useful at the places where a lot of customers, members or visitors enters or exits a facility, or require identification or verification.
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Biometric Identification in Hotels and Casinos - 0 views
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A hotel guard may not force guests to prove their identity, but what when there is a no guard and just a fingerprint scanner, where you need to put your finger to open the door?
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Since hospitality employees are not expected to be too rigid, this part can be shouldered on biometric technology. Customer issues at hospitality outfits may sometimes be ego-driven, but showing ego to a machine is of no use and customers understand that.
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A biometric powered check-in can give guest the experience they want and deserve. Registering their biometrics (for example, fingerprints) and enabling access to the room in the hotel management software will give them frictionless access to their room and concentrate on the next thing they want to do.
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They can also be provided with access to assigned hotel facility in the package like pool or casino, which are also secured with a biometric access method like fingerprint recognition. The underlying system also keeps record of guest’s whereabouts and generate reports when needs, e.g. at the time of billing, checkout or audit.
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Managing preferences of returning guests beforehand give them an idyllic experience and more business to the hotel in long run. This can be efficiently achieved with a hotel management system equipped with biometric ability. Preferences of a guest can be associated with their biometric identifiers, which are instantly fetched when they scan their biometrics in future check-ins and hotel staff can surprise them every time they visit.
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On the other hand, hotel room access based on guest biometrics provides an integrated solution that is connected with the hotel management systems. Since there is no need to card, keys or any other form of possession, there is no fear of losing them or getting them stolen. Biometrically logged entry exit presents strong proof that only guest entered the room and no one else.
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Biometrically secured entry / exit to a service / facility area will require guests or members to scan their fingerprint or face to enter the facility and will log the time spent in the facility area.
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It also prevents any outsiders from using hotel facilities such as pool or casino that are reserved only for guests.
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At the time of billing, a guest may insist on not availing a service that has actually been availed and forgotten. Biometric based entry and exit records present authentic proof of services availed.
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biometrics is not just about customer convenience or security, it can be deployed for in-house applications like employee attendance, time tracking and to improve payroll efficiency. Keeping track of employee in and out timings brings in payroll transparency and managers can make sure that employees are being paid for the hours worked and not for breaks. It also curbs time theft and timesheet manipulation within an organization. Time theft and timesheet manipulation is a disastrous activity, in which an employee misinterprets amount of time she has put to complete an assignment or a project. When done on purpose, the time is spent in personal or other activities unrelated to the work and logged in payroll system, putting burden on company funds. A biometric based clock-in and out system can eliminate the possibility of timesheet fraud as employees have to be present to clock in or out time, they ask someone else to do it for them.
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The biometric guest ID and preference tracking system facilitates keyless entry for guest rooms, eliminating the need for cards or keys. It facilitates automated check in fingerprints kiosks, whereby guests can check in with a simple touch of their finger. Billing becomes dramatically easy and reliable and customers can be reliably charged with biometrically authenticated logs of their entry and exit to facility area.
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I decided to do further research on Biometrics software in hospitality because we use it at the Four Seasons where I work in the Residences department. Biometrics is a technology that scans your fingerprint and grants you access to areas designated by management. This is useful in residences and hotels because as an owner or guests, only you will have access to your apartment or room. The article mentioned how as technology evolves, there is a debate as to whether guests will want to give their fingerprint. Too much security could be seen as a nuisance but too little security puts guests at risk. Having a Biometrics system in place at a hotel ensures that only hotel guests are patrolling the property or floors with rooms. Another interesting aspect is using Biometrics to remember returning guest preferences such as floor height, food choices, allergies, etc. This system could be put into place at check-in so that right away the front desk knows the guest is returning and can be made aware of their past preferences. Benefits of Biometrics mentioned in the article is not having to deal with room key cards, added security on property, seamless check-ins as well as even paying for items on property. A guest might not even need to take their credit card around because they can just use their fingerprint to pay at the pool, gift shop, etc. Behind the scenes, Biometrics is important as well. A hotel can use Biometrics to track employee attendance, clocking out for meals and to ensure only employees are accessing closed off areas of the property. -
Biometrics can be used by companies for employees to clock in and clock out to ensure timesheet accuracy. It can be used by companies as a security measure so that guests are where they are permitted to be. It can be used for easy check in and billing and payment verification if there are issues. Biometrics can also be used as a way to collect guest information for example their preferences.
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shared by Hyeyoung Jang on 30 Jun 12
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Hotel Industry Security Risk Management: "Fingerprint Entry Systems" Are Starting To Be... - 0 views
hospitalityrisksolutions.com/...reliable-guest-security-option
http:__hospitalityrisksolutions.com_2010_10_29_hotel-industry-security-risk-management-fingerprint-entry-systems-are-starting-to-become-more-common-as-a-reliable-guest-security-option_
shared by Hyeyoung Jang on 30 Jun 12
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Those plastic key cards that once seemed so innovative will soon go the way of the actual key. The new thing is contact less Smartcards and RFID (Radio Frequency Identification) cards that need just be waved to allow room access.
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This article talks about the fingerprint entry system in hotel. Yet more card-free security systems are on the way. They may still be minor blips on the greater hotel horizon, but biometric systems that seem right out of Mission Impossible have been introduced in the U.S. If you want to get into your room at New York's SoHo Loft, you're going to have to lift a finger. The seven-room hotel has a fingerprint entry system. Guests touch the door pad then enter a code for extra security. Kimpton's 190-room Nine Zero Hotel in Boston was the first hotel to install a biometric iris scanner back in 2004, but only guests of the 1,065-square-foot Cloud Nine penthouse suite have to bat their eyelashes. The uses for biometrics don't have to stop at the guestroom door, either. The Nine Zero also uses the technology to make the property safer all round, as it has installed the LG IrisAccess 3000 at the employee and delivery entries to the hotel, as well, meaning that non-staff members and intruders can't access the property.
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Biometric Benefits | Past Issues | Past Issues - 0 views
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PayTouch, a system that registers a guest's fingerprints and links the prints to a preferred credit card or bank account. Once the guest's fingerprints are registered, that traveler can pay for any item or service on the hotel property without fumbling for cash or credit cards.
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Ushuaïa becomes the world’s first hotel to offer guests biometric technology,
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This is a great example of 'ahead of the curve' approach. It is very convenient and it is a technology previously used in other departments, like human resources.
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also has the potential to drive more revenue for the hotel, since guests are less likely to worry or think about spending money if they don't have to pull out cash or credit cards.
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Fiesta Hotel Group in our objective of optimizing client satisfaction and becoming a reference point in Spain and the Balearic Islands for innovation and leisure."
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Since every person has unique fingerprints, the PayTouch system also offers an added layer of security that credit cards do not.
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Fingerprints are never stored," Giménez says. "The system only keeps an extraction that allows us to unmistakably identify the PayTouch user. There is no possibility of going back to retrieve the original fingerprint, so user data is always protected."
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I like the fact that fingerprint is not stored and they can only retrieve a small portion to identify the user. In this global society that we live in, it is very important for people to know that their inforamtion is private and secure.
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I think this article represents a good balance between the 'wait and see' approach and the 'ahead of the curve'. Biometric technology has been around for a while now and it has been proven to be very effective. This hotel is creating a competitive advantage without compromising service and guest satisfaction.
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Recludo introduces time-controlled biometric access system | Hotel Management - 0 views
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With the time-controlled fingerprint access system, the fingerprint is stored locally in the lock and only for the duration of the stay. After this, the memory is automatically erased.
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an added advantage of the Recludo lock is that guests can by-pass the front desk and go directly to the room which is accessed with a code sent to the guest during the booking process.
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"Recludo's time controlled, biometric fingerprint access system lets the guest unlock any door with the tip of their finger" -
The Recludo security system introduces a minimum operating cost for hotel managers. This device is built in the lock so there is no need for wires or network to connect to a computer. This security system will help the hotels reduce money in the long run. However, the question is how accurate will the finger prints will be if the guest does not have to go by the front desk? Additionally, the biometric fingerprint access system also included a pin code or RFID access that the hotel can provide the guest before arrival to use when they go to their hotel rooms. This way they do not have to stop by the front desk even if their finger prints do not work. "This multi-choice system allows the hotel to offer their guests a product they already know while getting them used to the biometric fingerprint access system." as the article states. The finger prints and access codes are only valid during the stay of the guest, when the duration of the stay is over the finger print or access code will not work on opening the door.
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shared by cdamo003 on 20 Nov 21
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Biometric Technologies as the Future of Hospitality - Intellectsoft Blog - 0 views
www.intellectsoft.net/...ic-technologies-in-hospitality
biometric technologies future hospitality blog
shared by cdamo003 on 20 Nov 21
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With the adoption of biometrics like fingerprints, face or iris scanning, or even voice recognition, biometrics have the potential to revolutionize the hospitality industry
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Biometric technologies are solutions that are commonly used to identify a person based on some aspect, namely, a person’s unique physical or behavioral characteristics.
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There are two types of biometrics used to recognize a person. The first type is biometrics based on physiological characteristics. The second is behavioral biometrics. Physiological identifiers include the following:
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If your hotel has a lot of security measures, guests may not like it and they may never come back. If, on the contrary, security measures are weak, this can lead to theft or something else.
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One of the ways to use biometrics in hotels and other establishments in this domain is to implement registration using fingerprint or face recognition
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The first is that locals can register by scanning their faces through a mobile app. Another option is for foreigners who can check in by scanning their faces through vending machines located throughout the hotel lobby
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In the same way, hotel staff control guest access to different parts of the hotel, for example by requiring a finger scan to access the pool.Another way to use biometrics in hotels is to avoid key cards that allow guests to enter their rooms. Instead, a person just needs to scan their fingerprint, which greatly simplifies the system.
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as the fingerprint will become the only key to all areas of the hotel, which greatly facilitates the work of technical staff and saves the hotel from unnecessary problems with visitors.You can also monitor in real-time the access of staff to restricted areas of the hotel, such as guest rooms, washing rooms, etc. You can track which room a particular hotel employee has entered, thereby roughly understand their location.
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According to one study, 41% of hotel visitors visited the hotel more often and stayed in only one hotel if an employee could recognize them without giving their name. In another survey, 62% of hotel guests believe that such actions by staff will greatly improve their experience of the hotel.
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For example, a guest arriving at a hotel scans a fingerprint at the front desk, after which the concierge will immediately receive all of his personal information, room, and service preferences, to make his stay at the hotel as pleasant as possible.
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The use of biometrics in the hospitality industry is becoming more common. Through physiological characteristics such as fingerprints, face scanning or voice recognition, guests can access hotel rooms without the need of room keys. Employees would have control over guest access and be able to easily recognize guests after scanning in. -
This article discusses how biometrics is reshaping the hotel experience. From check in from the way we make purchases and enter different areas of the hotel. This feature is also able to enhance security and take away the old issue of lost keys. Many hotels are already implementing this feature and this is a great way to increase security measures.
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Biometric Locker Technology - 0 views
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This article talks about the reopening of the Statue of Liberty after the 9/11 attacks. With increasing concern for security, yet being a tourism hot spot, the operating managers at the Statue of Liberty came up with security measures that would increase safety yet help lines and the screening process go along faster. They found refuge in biometric locker technology. The rules were simple, no bags were aloud to go up in the statue of liberty with its owner. This alleviated the struggle it would have been to thoroughly search each bag for safety, Not only did I find this convenient, but I also think that by taking fingerprints and being able to track that person and their belongings, had there been anything found in a bag in a locker, it would be traced back to the person that place it there via fingerprint. This is also extremely safe for the guest's belongings, as we know fingerprints are unique, therefore no one else could simply break into the lockers. This shows that the people at the Statue of Liberty understood the need to still satisfy the customer but also protect themselves and the guest from possible harm.
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Pizza Hut Franchisee Slices Payroll Fraud with Biometrics - 1 views
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Pizza Hut deployed fingerprint biometrics as a part of their point of sales (POS) systems in 118 locations throughout East Coast in South Carolina, North Carolina, Kentucky, Tennessee and Virginia to reduce employee theft. Before installed the fingerprint reader, restaurant managers used simple ID number to authorize discount, overrides and voids. Moreover, employees also have their own ID number to clock in and out the payroll system. Because managers always need to share their authorization credentials with employees to fix some problems, some fraudulent employees use those credentials to steal money or check out early. By using fingerprint biometrics, restaurants' managers can eliminate the use of ID codes and accurately tying managers and cashiers to their actions.
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Can Disney's Magic Bands be Hacked? - MouseChat.net - Orlando News & Reviews | Disney W... - 0 views
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While it is still certainly possible to potentially clone a MagicBand (and thereby gain access to protected resources by impersonating the original band holder), the fact that the band operates on the 2.4 GHZ frequency inherently presents some challenges to any would-be malicious users. Admission to the parks is fairly expensive (Fig. 5) and the cost of the hardware required to conduct such a cloning attack far exceeds the cost of a legitimate day pass. For the attack to even be considered economical, the malicious user must clone many passes over time.
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This paragraph brings up an interesting point when it comes to the security of Disney's RFID MagicBands. The primary information on the Band itself that could be most "easily" accessed if cloned is a ticketed theme park entrance. The author believes the chances of this happening are slim to none given the amount of theme park entrances that would needed to be stolen in order to justify the cost of expensive RFID cloning hardware. For arguments sake, should a hacker clone a MagicBands individual RFID code there are still a variety of hurdles to cross before being able to walk away unnoticed. Since every RFID code is individualized, should the Band that was hacked enter the the theme park prior to the duplicate, the duplicate will be stopped and questioned by security. There are also bio-metric scanners in the front of each entrance that require the scanned fingerprint to match that on file. Should the fingerprint scanner fail, a cast member with access to the original MagicBand owner's photograph will deem the duplicate band a fraud.
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Part of the MagicBand system allows guests to make purchases with the band at specific registers provided they have tied a credit/debit card to their account via an external process. This can be seen as a very big convenience to guests who do not wish to continually use their cards to make purchases while in the parks, or for those who find themselves wishing to buy merchandise when they had not initially anticipated in doing so and do not have their wallet/purse/money clip in their possession. Yet in order to make purchases, a user must first swipe their band against a specially designed reader (Fig. 6) and subsequently enter a matching PIN number. Even if our malicious user had an RFID token that was a working clone of a legitimate one, it is somewhat unlikely he would be able to successfully guess the matching PIN number within a reasonable number of tries in one sitting before the cashier would begin to get suspicious.
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One of Disney's star features for their MagicBands is the ability to go hands-free throughout their vacation by having everything necessary stored on one device, including credit card information. This gives guests the ability to make purchases across the Resort without the additional moral barrier of having to remove their wallet from their purse or pocket. Should a MagicBand be misplaced, or duplicated as in the context of this article, a four digit code is still required to make purchases with the credit card on file. This code is not available for viewing on the band and cannot be changed though any means besides visiting the front desk with property identification.
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While multifactor authentication certainly adds to the security of the system in a significant way, biometric hardware is not flawlessly reliable. Florida is a rather humid place [5] which inevitably affects the performance of sensitive electronic hardware like fingerprint readers. To address this issue and counteract the likelihood of the system presenting users with false negatives, it would be fair to assume that the fingerprint readers themselves are configured to fail open (ie, when in doubt, allow entry). This gives malicious users the potential benefit of knowing that they merely need to intentionally cause the reader to malfunction to be granted access. Social engineering could also potentially play a factor in the exploitation of the MagicBand system by using Disney’s own customer-service policy against itself. Suppose our malicious user is successfully stopped dead in his tracks at the gate. He has been beaten to the entry gate by his victims and has lost the calibration race; there is no hope the machine will accept his cloned band. Yet he scans it anyway, and is denied access immediately. He knows he will not gain entry, but he continues to scan it. The employees at the gate attempt to help him, scanning his band for him, fiddling with the machine, etc, all to no avail. Yet a large line is beginning to form behind him.
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This article does a great job at playing devil's advocate in the situation of MagicBand cloning and creates a sound argument at what could happen should a hacker attempt to enter a Disney park with a previously used RFID code. As someone to frequently visit's the Disney theme parks, I would not be surprised if a cast member simply waved a guest through in order to avoid a line back up, especially during peak season times.
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Despite the inherent arms-race between malicious users and system security mechanisms, overall the MagicBand system seems to hold up under scrutiny and is fairly well designed. The high cost of the hardware required to compromise the system via an RFID cloning attack combined with the multifactor authentication process provides sufficient layers of systematic defenses; even the most judicious adversaries may still fail to successfully thwart system security.
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5 Ways Biometrics Could Change the Hospitality Industry | RoomKeyPMS - 0 views
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Biometrics aren’t just used to enhance the guest experience. They can also help create in-house efficiencies as well, such as with a biometric-based system to track when employees
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Check-in via facial recognition is already active at hotels in China. FlyZoo, a 290-room hotel located in Hangzhou, allows guests to select their floor and room during booking on their mobile app.
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Skipping all check-in formalities may not always been an option, but fingerprint or facial scanning can help to expedite the process.
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First, by making guest rooms accessible only by fingerprint or facial scanning, it eliminates the needs to manage key card inventory and the headache of lost, stolen, or deactivated cards.
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The use of biometric data can help to ‘announce’ guests, their information, and their preferences without them having to provide any additional information.
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Requiring the use of a fingerprint to authorize any additional payments during a hotel stay, such as food and beverage orders, spa treatments, or in-room entertainment purchases, makes check-out billing quick and accurate.
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As the population becomes more comfortable with the use of biometrics in everyday life — such as using our fingerprints or faces to unlock our mobile devices — they will come to expect that same ease of identity verification for other purchases or experiences, like travel.
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Nothing ground breaking from what we have already heard. But the lack of response from the majority of the industry to implement is astonishing. -
Rapid Check-in, Easy & secure payments, Personalized Guest Experience, Quick Payment all sounds really good but there's other uses, tracking employees. -
This article talks about the biometrics in hotels. For example, In China, there is facial recognition to check into the hotel. Facial recognition can also be used as a "room key" as well.
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Nivid Biometrics Hotel Management System offers hotel security using biometrics fingerp... - 0 views
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These locks keep a log on who has accessed the locks
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This function will help to inestigations for room attendants or other service providers who enter the guests rooms.
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The locks are equipped to store multiple fingerprints hence the lock can cope with multiple guests occupying the room. This also allows the house keeping staff to be registered with the locks for them to access it for house keeping duties.
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The multiple fingerprints solve the access problem for double rooms and family rooms. However, sometimes the loss will happen because of the room attendents. If these system can record the people who and when come into room, it will be perfect.
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This also eliminates the need to have any kind of keys to be issued to the guests or staff for the room. (No misuse of keys, no lost keys and no hassles!!!)
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This eliminated the need to have any kind of keys. So the guests do not need to worry about losing the key when they have some fun outside, or forget their key in the room when they go out. The hotel will not need to worry about the responsibility for guests' important things loss before redo the key for the guests who lost the key. In additional, hotel do not need to worry about that others will make the fake key for steling.But, there is a potential risk, this biometric key will make a serious injuries to guests when some people want to break into guests rooms.
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Biometric Technology Provides Savings And Security For Restaurants - QSR magazine - 0 views
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“Biometrics provides an easy way for a server or a manager to be able to establish to the POS system their identity. It tells the system ‘I’m really here right now,’”
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The most popular biometric devices used by restaurants arefingerprint and hand geometry readers.
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“Imagine the savings if every employee is clocking in five or 10 minutes early every day
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“With the fingerprint sensors, it’s impossible for someone to log in as someone else,”
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With biometrics, you’re able to ensure that the supervisors and managers are always involved in discounts and refunds.”
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“We explain to employees that this is going to help them always get credit for every transaction they do,”
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This article focuses on the cost savings a biometric fingerprint scanning POS can have on a restaurant. It eliminates employees from clocking in early and holds everyone accountable for what they do. It makes life easier for management since they can look at all the transaction data and know exactly who to talk to if something doesn't add up. I think this is pretty cool software. It was less expensive than I would have guessed. The article said the average price for one of these systems is about $2,000. Depending on the restaurant, that can be a small or large amount but I think in the long run that is a small price to pay from a management point of view.
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The Future of Hotel Security - AOL Travel Ideas - 0 views
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With futuristic systems like scent and iris scanners and digital facial-recognition, hotel security is being taken to the next level. #plain_module { width: 590px; height:170px; border: none; float:left; margin:0px; font-size:12px;} #plain_module img {border:none; width: 13px; height:14; border: 0px; margin:0px; } #plain_module .mini_main { margin: 0px; padding:0px; width:585px; height:220px; repeat scroll 0 0} #plain_module .mini_item_header {padding:10px 0px; margin: 0px 0px; font-size:16px; color: #555555; border-bottom:1px dotted #CCCCCC;} #plain_module .mini_item {padding:5px 0px; margin: 0px 0px;} #plain_module a { color: #49A3CA; text-decoration:none; } #plain_module a:hover { color: #F98419; text-decoration:underline;} span.gray {color:#949494;} .mini_main li{list-style-type: none;background-image: url(http://www.aolcdn.com/travel/bullet);background-repeat: no-repeat;background-position: 0 1px;padding-left: 10px;}
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The new thing is contact-less Smartcards and RFID (Radio Frequency Identification) cards that need just be waved to allow room access.
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But travelers worried they will constantly have to traipse back to reception every time they lose their card need not despair. Security systems in some hotels do away with cards altogether.
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"I think that you will begin to see more hotels going to RFID and smartphone entry before using biosystem recognition," says Wolfe. "These systems are expensive, and there are many consumers who just don't want this information stored somewhere -- for a variety of reasons."
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Systems that track the other qualities that make each human unique are in development as well.
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Yet more card-free security systems are on the way.
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Many industry watchers are keeping an eye on Houston's largest hotel, the vast 1,200-room Hilton Americas–Houston. The hotel has a facial recognition system that can identify and track guests, employees, and even suitcases. With 700 employees and an annual $16 million payroll, the system offers benefits such as employee time-theft monitoring and prevention for the hotel. But travelers aren't that concerned about employees taking an extra cigarette break. What it means for you is that the system includes alerts if unwanted people are on the property and a response time of mere seconds if there's an incident. Customer service is heightened as well: Returning guests will be recognized and greeted by name. And with 1,200 rooms worth of luggage in transit, the system makes it a lot easier to find lost or misdirected bags.
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not everyone wants to be on-camera, all the time. With concerns about "snooping" and a Truman Show-like lack of privacy, might guests feel that systems such as this are too intrusive in our hotels? "
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Technology is opening new doors to hotel safety, and the way we navigate hotels is set to change in the blink of an eye. Or the swipe of a cellphone. Or the print of a finger. With futuristic systems like scent and iris scanners and digital facial-recognition, hotel security is being taken to the next level. #plain_module { width: 590px; height:170px; border: none; float:left; margin:0px; font-size:12px;} #plain_module img {border:none; width: 13px; height:14; border: 0px; margin:0px; } #plain_module .mini_main { margin: 0px; padding:0px; width:585px; height:220px; repeat scroll 0 0} #plain_module .mini_item_header {padding:10px 0px; margin: 0px 0px; font-size:16px; color: #555555; border-bottom:1px dotted #CCCCCC;} #plain_module .mini_item {padding:5px 0px; margin: 0px 0px;} #plain_module a { color: #49A3CA; text-decoration:none; } #plain_module a:hover { color: #F98419; text-decoration:underline;} span.gray {color:#949494;} .mini_main li{list-style-type: none;background-image: url(http://www.aolcdn.com/travel/bullet);background-repeat: no-repeat;background-position: 0 1px;padding-left: 10px;} Those plastic key cards that once seemed so innovative will soon go the way of the actual key. The new thing is contact-less Smartcards and RFID (Radio Frequency Identification) cards that need just be waved to allow room access. Much like the cruise world's one card system, these cards may soon make hotel stays easier by allowing guests to pay for services, as well as to check-in and check-out, through a single device. Travelers may even be able to save preferences on the cards, from pillow type to floor choice. RFID cards are already in use at New York's Plaza Hotel, and Starwood Hotels are considering introducing them into their hip Aloft and Element properties. But travelers worried they will constantly have to traipse back to reception every time they lose their card need not despair. Security systems in some hotels do away with cards altogether. "In addition to Radio Frequency Identification, there are also systems that use a smartphone, such as an iPhone," says Frank Wolfe, CEO of Hospitality Financial and Technology Professionals. "When a guest checks into a hotel and provides their phone number, they get an encrypted sound code via text message." You can then play back the code to unlock your room door.
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Systems that track the other qualities that make each human unique are in development as well. Movement-activated video-capture systems were showcased in New Zealand in September 2010. Researchers are at work on devices capable of recognizing an individual's gait or walk and even their DNA. Frank Wolfe says, "If you want to go 'way out there', there are some systems being explored that can allegedly sniff someone, and also systems that can recognize the pattern of blood veins on a human being which are apparently unique to the individual," says Wolfe. Quite common in Japan, vascular-recognition systems such as this are still "several years off," according to Wolfe. "I think that you will begin to see more hotels going to RFID and smartphone entry before using biosystem recognition," says Wolfe. "These systems are expensive, and there are many consumers who just don't want this information stored somewhere -- for a variety of reasons."
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Nowadays, more and more hotels pay attention to IT security. They use high technology security equipment to protect the security of hotel and customers. These equipments will record every details about the hotel and customers. One one hand, this is a way to protect the security of the hotel. But they forget to care about the customers' feeling. Not all customers like it. Some customers want to protect their privacy. So I think that hotel needs to consider the boundary about the hotel security. Keep the benefit and privacy for the customer. Then compare all the security devices, which is the best.
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This article is about the advanced hotel security achieved through improved technology. Today's hotels tend to integrate the existing technology with high-tech methods, such as iris scanners and digital facial-recognition, to increase security. There are newly introduced contact-less Smartcards and RFID cards. These cards enable people not only to pay for service but also check-in and check-out on a cruise ship. Thus, there is double security system that uses their Smartphone to unlock the door in addition to RFID cards. Even, card-free security systems like finger print entry system and an iris scanner are in progress. These systems are developed for providing guests as well as increasing their property security by identifying employees. Moreover, a camera system that verifies individual's identity through tracking the human unique characteristics like a gait, walk, and DNA is being developed. However, any novelty and valuable technology is useless, if the consumers do not accept. Therefore, considering guest's unwillingness, hotels are going to employ RFID or Smartphone entry system first, not biometric systems. Lastly, the low tech, such as hotel staffs who get in-depth training and awareness of guests and staff and your fellow travelers who are interdependent on one another, is one of the greatest security measures in addition to biometric and high-tech method ironically. - ...3 more comments...
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The hotel security will be raised to a new and next level with s lot of new technology. The plastic key will be innovated to smartcard with RFID. By usting the smartcard, the customer can stay easier by using it to check in or check out, also to choose the type of the pillow. Also, without the smartcard, the smartphone also can be that role and will become more popular and more easier. The card free security systems are on the way. The fingerprint may be used to enter the room. The Houston's largest hotel has a facial recognition that can identify and track guests and employees. This system will improve the security and the business. However, not everyone wants to be on camera, it sometimes depends on the background of the customers. New security measures will become such a part of our daily life that they will become the norm. One of the greatest security measures of late is actually low tech. -
The article highlighted reports the advancements in technology in the hospitality industry. These technologies are presented as security features as well. The highlights are about RFID cards, biometrics, hand scanners, iris scanners, facial recognition and even veins scanners. RFID cards is presented also as a security feature, however, it may give margin to a lot of fraud. Facial recognition systems are presented with a lot of emphasis and could be a great security feature if monitored for unwanted people. Some hotels have introduced iris scanners for special rooms such as presidential suites. Biometrics are being installed in hotels where your key card or credit card is replaced by your fingerprint. In order to add security, these hotels have added a password after fingerprints are placed on the reader. This extra security step will change consumer's perspective and maybe increase acceptance. The author also mentions that customers may not accept intrusive methods. The facial recognition seems to be a great advancement in hotel security; however, customer may feel uncomfortable to know that they are being recorded on cameras at all times. It is also mentioned that this may be a cultural issue. London was mentioned because it is very common to find security cameras in public areas and street in London . The main message transmitted is that no matter which one but technology and security will be taken to next level in the next few years. Security will have to move along with technology to avoid the downfalls of technology. It shouldn't hindrance the guests' security. -
It's amazing how technology can aid in hotel security and this article describes just that. The future will be bright with all the new and innovative security opportunities for the hospitality industry. The main points of security mentioned in this article include the finger print entry system where they would have a touch screen where a guest would put their finger and that's how they would get in their room, saying goodbye to key cards. There is also a system that can track a person such as a movement activated video capture, where it can actually recognize an individual. Another security system that is coming into development can identify guests, employees, and suitcases. For instance, if a suitcase was lost or misplaced the system makes it easier to find the lost bags. -
The uniqueness of human has been used for security tech in many ways, such as finger print, movement pattern, blood veins etc. And facial recoginition system is used by Hilton Americas-Houston now. It can be used to track guests, employees and even suitcases. However some customer feel unconfortable for the survillance everywhere and don't want to be on-camera all the time. -
The article described the future of hotel security systems. The security level is more and more important in hotel, for customer when they travel to a unacquainted place they need a safe hotel to guarantee them safety. Not only the security systems but also the details in everywhere the hotel management team must be pay more attention.
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The smart card: Apple Pay competitor or simple stopgap? - CNET - 0 views
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Paying with a Stratos may not be as seamless as holding your iPhone near the register and using Apple Pay. Apple's mobile payments service lets iPhone 6 and iPhone 6 Plus owners use their smartphones and their fingerprints to charge purchases to their credit cards just by holding their iPhone near a terminal. And while technologists rejoice at Apple Pay's security, only 6 percent of iPhone 6 and iPhone 6 Plus owners used Apple Pay as of March, according to market researcher InfoScout.
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ow so-called smart cards like Stratos, Coin, Plastc and Swyp have come on the scene. When coupled with a smartphone app, these devices -- which cost around $100 -- let users store and toggle among different payment cards on the fly. Cards are scanned in using a small card reader and managed with a smartphone app.
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It would be awesome if every single merchant took Apple Pay," he said. But that's not the reality. "It's kind of crazy that we're in 2015 and we're still paying with cash and plastic, and we have a computer in our pocket." Until the computers in our pocket become the main way to pay, he has a Coin card.
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If you have a chip in your card, the POS system is going to prompt you to put your card in the [chip] slot," Mulpuru said. That becomes a problem with products like Stratos, which do not contain chips. That means you'll still need to carry around a backup card.
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By October 2015, merchants that haven't upgraded their terminals to accept the new cards will be the ones liable for fraud, not the credit card companies. The result: we'll start to see many more EMV-ready point-of-sale (POS) systems.
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What's more, Stratos, Coin and their rivals don't directly store credit or debit card information unencrypted -- and only transmit sensitive data from your smartphone. That makes devices inherently more secure than the standard magnetic stripe credit card. There are also options to deactivate the card if it loses communication with your phone
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I was listening to the news over the week end and was intrigued about a story on a new smart card that would one day take the place of all of our credit cards. My mind started reeling and could not grasp the concept especially with technology and hackers in the forefront of any credit card online usage. I read this article several times and it helped me understand the simplicity of this card and also the fact that your credit/debit account numbers are not stored on the card just a chip then the consumer either uses a PIN number or signature as authorization for payment. Fingerprint technology will be added in the future, which will bring about an evolution into the use of the Smart Card.
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Restaurants catching on to biometrics benefits | Fast Casual - 2 views
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The days of buddy punching time cards may be numbered for sneaky employees trying to work the system. Advances in technology and lower prices have allowed more quick-service and fast casual operators to adopt biometrics as part of their loss prevention plans.
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Biometrics technology, which uniquely recognizes humans based on intrinsic physical traits such as a fingerprint, handprint or eye iris, has been around since the 1990s.
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It replaces the keys and codes and provides optimal control in access authorization;It could eliminate or mitigate thefts by someone with unauthorized access to keys or to stock areas/back door and can track operations on the safe if the technology is used there as well;To keep up with personnel changes, controls can be implemented remotely and changes can be made quickly, saving costs of travel and changing hardware, locks, combinations, etc.
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"First and foremost, this acts as a deterrent. It gives operators peace of mind and lets their employees know they're serious about holding people accountable when they have access to the cash drawer," he said. "If someone's drawer comes up short and only one person accessed it via fingerprint, there is no deniability there. It changes the entire atmosphere and forces people to do their jobs. It's very powerful."
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As the world becomes more dependent on technology, the opportunities to exploit or steal one's personal information becomes easier and easier. Passwords and pins can be stolen. Manager cards can be handed out or duplicated. Bio metric information is the one thing that remains a secure way to ensure proper protocols are being followed. Short of cutting off someone's finger, it is impossible to duplicate an individuals bio metric information. This is proving to be a very cost effective means of ensuring compliance to company procedures. The savings in time card fraud, or improper void protocol outweigh the expense of implementing the system. I believe that this is a sign of things to come, as our world transitions to a more electronic state; Bio metric information is the only secure means of insuring the actual "user" is the one performing the specific task. -
This concept is very interesting as I deal with timecard fraud often. However, without the option of over riding or using a paper time correction, I wonder if it would actually waste some time waiting for a manager to come and fix the problem.
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As a manager, I prefer the biometric option for punching in and out of employees. The only problem I have seen with this technology for employees is for those that work in laundry or dish washing areas. The constant exposure to heat and water on their fingers causes their fingerprints to distort temporarily. I find that I have to utillize less dominant fingers to make it work for these associates. I have made it mandatory for any associate to speak with a manager if they do not punch in or out correctly.
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Will Amazon's New Palm Recognition Become the Next Popular Biometric Technology? | By L... - 0 views
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Amazon recently introduced a new biometric payment device, Amazon One, in two of its Go stores in Seattle. Shoppers can now enter and pay at cashier-free Amazon Go stores by scanning their palms.
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Amazon One enables consumers to avoid touching the surfaces that others may have touched earlier.
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Places with high foot traffic, such as stadiums, restaurants, retail stores, office buildings, and any gated or secured facilities, could benefit from the device.
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Some believe that palm recognition is a less-risky biometric technology because our palm is not as easily observable as our face or ear print.
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Technology-wise, palm recognition does not need to solve some of the unique challenges that facial or fingerprint recognition encounter. For instance, not all devices using facial recognition can tell the differences between identical twins.
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Amazon One will store consumers' palm data in the cloud, and they can choose to remove the data later.
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Amazon has introduced a new biometric payment device that works by having shoppers scan their palms. This is similar to the Amazon Go app where shoppers can set up a credit card and scan the app on the way into an Amazon store. Palm scanning works well in a the current climate where people do not want to touch things others have also touched. This technology could be implemented and work well in places with high foot traffic such as stadiums. Palm scanning also has some security advantages. Palms are not as easy to observe and read as faces and not as commonly used as fingerprints. The data will be stored in the cloud and consumers have the option of removing it later, which helps some feel safer with regards to security concerns.
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Council Post: Cybersecurity As We Know It Is About To Change - 0 views
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the global cybersecurity market is set to increase to $270 billion by 2026. This signals the priority boardrooms have placed on cyber risk management even as digital transformation takes place en masse.
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COVID-19 has become the catalyst to trigger change in the ways we manage and operate technology.
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Virtual desktops emulate a computer system so that IT can control access as such adding input/output devices as well as software and applications. This could become an important control point when remote workers are operating outside the safety of a corporate network.
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Telecommuting Is The Only Way Of Working For Many
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With swift digitalization, security controls will shift to data sources, similar to the trend witnessed in IoT.
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With millions of employees working from home, hackers’ focus has shifted from enterprise to remote working individuals. To handle the menace that exists in cyberspace, decentralized cybersecurity will rise where greater emphasis will be placed on data sources such as actual remote employees themselves.
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User access controls have largely revolved around single or two-factor authentication. These methods rely on “something you know (username)” and “something you have (password).”
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This means identity protection will be a top priority, and the best defense should involve building authentication systems that focus on “who you are.” This would require advanced biometric solutions such as fingerprint/thumbprint/handprint, retina, iris, voice and other facial recognition technologies.
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The current state of privacy regulations is designed around the enterprise network and building the proverbial wall to keep sensitive data out of prying eyes.
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With the remote working concept taking center stage, re-evaluation of these policies is needed to address the new cyberthreats.
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From a risk management perspective, global privacy policies will need to encapsulate standard operating procedures regarding BYOD, GDPR compliance and state privacy laws.
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The shift to cloud services offers employees, customers, suppliers and everyone else across the ecosystem a seamless and frictionless way to access data and applications. Remote access by various users would compound security challenges and present many new potential attack vectors. In the post-pandemic world, IT resources could shift toward data, particularly keeping data secure across cloud platforms.
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This will facilitate cybersecurity teams to apply varied access controls and demarcate data storage to minimize the risk of cyber intrusion and data breach.
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Innovative technologies such as ML/AI and AR/VR will see greater adoption. As we have already witnessed, video conferencing applications will continue to rise as non-contact interactions surge.
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Sectors such as retail, hospitality and manufacturing will layer their adoption of robotics with added AR/VR capabilities.
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Cybersecurity teams that are saddled with an events-based approach will be overly burdened with triages when a cyber breach occurs. By embracing an intelligence-driven approach, businesses can digitalize confidently with external threat intelligence as the guiding beacon.
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Social engineering techniques to trick untrained and unsuspecting employees, third parties and contractors into releasing confidential information or letting an intruder into a corporate network will also intensify accordingly.
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Cybersecurity awareness training for people across the entire supply chain and ecosystem will prevail.
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By 2026, the investment in cybersecurity will increase to $270 billion globally. After the COVID-19 pandemic companies will need to reevaluate their cybersecurity systems to adapt to telecommuting as many companies will have some of their employees working from home. Biometric security such as a fingerprint or iris scan will become more common as the typical password will no longer be as secure as it once was.
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Keeping Mobile Tech in Hotels Secure with Biometrics | By Court Williams - Hospitality Net - 0 views
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Biometrics are biological measurements or physical characteristics that can be used to identify individuals.
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Marriott hotels in China use facial recognition technology for check-in purposes, charging the room fee and deposit automatically to guests' Alipay accounts and providing the room key after identity verification
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Many hotel chains use large-scale, organization-wide enterprise systems for their IT operations. These require exceptional cybersecurity, controlled user access, and extensive cloud computing capabilities.
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Hotels are also embracing the Internet of Things for the benefit of guests, to adjust room temperature settings, lighting, voice-controlled room service, operate adjustable beds and other appliances.
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Many properties are combining augmented reality (AR) and virtual reality (VR) for entertainment, convenience, and administrative purposes. AR-powered signage, for example, can help direct guests to check-in or pick-up locations, based on their mobile fingerprint and biometrically-verified identity.
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The closer the connection between biometric methods and the user, the greater the security. Since a user's personal mobile device is effectively a "closer" link to the individual than a hotel's facial recognition system, one of the benefits of going mobile is increased security of data, employees, guests, finances, and facilities.
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Mobile biometrics, like any other technology, opens the door to the risks of cybercrim
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Research from SmarterHQ shows 72% of consumers will only engage with marketing that is personalized to their interests, while 86% don't want to provide their personal information because of privacy concerns. This creates a major conundrum for the hospitality industry.
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A question we have all been asking is how can our data that we share be safe with businesses as technology continues to improve and progress into the hospitality industry. Biometrics are biological measurements or physical characteristics that are used to identify individuals like fingerprint mapping or facial recognition. Marriott hotels in China are already using facial recognition technology for checking in and charging the room fee and deposit to the guest's account. Many hotels also use biometrics for their IT operations. The closer connection between biometric methods and the user the security is greater. A person's phone is effectively safer than a hotel's facial recognition system and provides increased security of data.
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How Biometrics Helps Modernize the Hotel Guest Experience | - 0 views
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biometrics links a user’s I.D. and credit card or payment card info with individual biometrics data like a photo or fingerprint. Hotels can easily identify guests before they arrive and apply the same profile data at other points throughout their stay
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Many hospitality providers and hotels are using biometrics technology to verify user identity and secure payment information for a variety of guest services: in-room tablet apps, premium on-screen entertainment services, high-speed internet service, and access to amenities like the pool and gym
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The streamlined ID process frees up staff so they can spend more time and resources on other activities, allowing them to fully commit to their role as hosts
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For companies that already have a content management system or guest platform, it’s easy to integrate secure optical character recognition in the form of biometrics facial recognition technology that matches a face with an ID to generate a QR code
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Case in point: Hoteza, an interactive, guest-facing platform, is using biometrics to verify photo-based identification for mobile check-in. Over 500 hotels around the globe including Hilton, Radisson, Wyndham, Kempinski, IHG, and Accor look to Hoteza’s cloud-based content management system for online check-in solutions, Internet Protocol Television (IPTV), mobile and in-room tablet apps, digital signage, and high-speed Internet access
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Biometrics not only helps recognize users when they attempt to log in to the hospitality guest platform, but it also reduces operational costs by enabling self-service capabilities
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Hotels and resorts each offer a unique personalized experience when greeting customers as they walk in the door, but if there is one common thread in the industry it’s that hospitality professionals constantly go the extra mile to create a superior experience. Biometrics is advancing that by blending familiarity and ease-of-use with modern, secure, and innovative technology
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Biometrics usage in the hotel sector have been ramping up. Biometrics links a user's I.D. and credit card information with biometrics like a photo or fingerprint and this tech can be used throughout the hotel for things like in-room purchases and access to the gym and pool. Using biometrics allows the hotel staff to focus on being hosts.
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HandKey® II Biometric Hand Geometry Reader by Ingersoll-Rand Security Technol... - 0 views
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The Schlage HandKey-2 uses hand geometry to identify each user. Adding and deleting users is easy and the system can be expanded to support more users as your needs grow. Supports multiple credentials, including proximity, magnetic stripe, bar code, iClass and MIFARE. Field-installable Ethernet module. Outdoor enclosures available. Field-upgradeable and expandable memory options to support from 512 to 240,000 users. Three user-definable outputs to connect other devices like audible or silent alarms, door locks or lighting systems. Specially formulated antimicrobial coating on the platen inhibits the growth of bacteria, mold and mildew, limiting the spread of germs. Coating lasts for the life of the product. Blue hand outline on the platen facilitates easy enrollment and reduces errors during verification.
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The Schlage HandKey-2 has many possibilities in the hospitality industry, guests will not be hesitant since fingerprints are not recorded or used as an identifier. It also has the advantage of having an antimicrobial coating on the contact surface which will limit the spread of germs. It can be a great advantage to hotels since it will eliminate completely the use of key cards. This technology can be costly, there is no telling whether it is here to stay.