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Staying Green: Hotels Step Up Their Sustainability Initiatives - Scientific American - 1 views

  • 150-room hotel can conserve 72,000 gallons of water and 480 gallons of laundry soap every year by placing the cards in its guest rooms.
  • Green Hotels Association
  • 500 laminated copies of the group’s best selling card (asking guests to consider not having sheets changed every day) costs hoteliers just $200.
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  • World Travel & Tourism Council (WTTC)
  • Another positive trend is the Four Seasons’ 10 Million Trees Initiative. The hotel chain is celebrating its 50th anniversary by planting 10 million trees across the 34 countries in which it operates with the hope that the effort will help combat deforestation and global warming and attract more customers concerned about the state of the planet.
  • and not be tempted to pillage their region’s natural resource base.
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    This short article briefly discusses some of the ways in which hotels are taking more initiatives to be eco friendly and practice sustainability. This article also lists a number of statistics to support its claims. For example, according to the article, "150-room hotel can conserve 72,000 gallons of water and 480 gallons of laundry soap every year by placing the cards in its guest rooms". The cards that the article is referring to are the little "to save the planet" cards you may see when you check into a hotel in your bathroom, usually near your towels. In fact, the "green cards" are so important to hotels that some companies actually provide them for you so you don't have to make them yourself (for a small fee of course) such as the Green Hotels Association that the article discusses. One of my favorite parts of the article is the "10 Million Trees" initiative taken on by the Four Seasons. According to the article, "The hotel chain is celebrating its 50th anniversary by planting 10 million trees across the 34 countries in which it operates with the hope that the effort will help combat deforestation and global warming and attract more customers concerned about the state of the planet". This concept is truly amazing to me and it definitely should be an aid to help others in learning why "going green" is such a major deal and how seriously it effects not only our futures, but our everyday lives. The article wraps up talking about eco lodges in partnership with natives and why that is important when travelers are passing by.
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    Hotels are going beyond just encouraging guests to reuse linens and towels. The WTTC and Green Hotel Association are making an effort to implement green initiatives in the industry.
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It's not easy being green - USATODAY.com - 2 views

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    In this article by USA Today, David Grossman stresses the importance of recycling everything from plastic, to aluminum, even to grocery bags. In California, not only do they recycle the usual newspapers and bottles, but they also dispose of batteries, light bulbs and other hazardous materials that could do extra damage on the environment. Across the country hotels are taking basic measures to protect the environment by maximizing the recycling of towels, and bed linens, but in this article Grossman goes into great detail about the different hotels across the country that has taken extra measures to "go green". For example, The Kimpton Hotels based in San Francisco has equipped every room in in the 40 hotels nationwide with recycle bins and installed water-efficiency faucets, toilets, and efficient lighting. They also have implemented the use of non-toxic cleaners which not only benefits the environment, but also the employees because they are not constantly handling harsh chemicals and ammonia based cleaners. Like the Kimpton hotel, the orchard hotel in San Francisco has replaced these same dangerous cleaners with biodegradable cleansers made of fruit based essences. They have also added low emissions wallpaper and carpets, along with a key card control system that shuts off the electricity when guests leave. By hotels across the country doing their part, we can slowly eliminate the negative effects on the environment.
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    I agree with the different conservation methods because we have limited resources in the world, and we need to protect them.
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    I believe eco-friendly practices are necessary in today's world, especially in the hospitality industry, and the writer addresses very valid points. My question is this: is this practical for the industry as a whole? When do we come to the point that we need every hotel to be completely "green"? Over the years, being eco-friendly has become more prevalent across the board, but how do you encourage travelers to consistently be green? For that matter, how do the hotels with primarily transient stays (1-2 night stays) stay afloat in the battle to stay green? They are constantly using large amounts of resources required to clean and maintain their respective property, and constantly having new guests.
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Travel and Green Technology | Energy Products Articles | Eco20/20 - 0 views

  • Green technologies and products can
  • be found everywhere.
  • Some large cities are actually offering systems with bikes that can be rented for free with a lot of success
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  • Public Transport
  • some cities are now using buses that run on biofuels, electricity, or fuel cells.
  • Guided buses with dedicated tracks can also lower the environmental impact.
  • Aviation
  • We are obviously quite far from commercial airplanes that would run on solar power, but experiments have shown that this route might not be as unviable as
  • it may seem.
  • Maritime Industry
  • New technologies are being developed, but it will be extremely difficult to implement them on a global scale.
  • green technologies are slowly making their way into all types of transportation.
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    This article briefly introduced some new ideas about transportation tools for green technologies developing in the tourism industry. Although discovering and implementing a new thought of recycling for environmental friendly is very difficult and expensive, the green activities are significant and need to be continual going on.
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Honoring Earth Day: Eight Ways Hotels Are Helping to Protect the Environment - 2 views

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    In regards to Module 2: Post a hospitality/tourism network, telecommunications, or green related article, I chose to post about a green related article and found an awesome article of "Eight Ways Hotels Are Helping To Protect The Environment." In honor of the past April 22's Earth Day, the article displayed the examples for some of the hotels in the United States that were committed to aid in preserving the environment for the hoteliers and guests alike to keep sustainability strong for the respective hospitality companies as well as travelers who are striving to travel with eco-friendly options. Located in Oahu, Hawaii, the Turtle Bay Resort is home to an on-property horse stable, tennis and golf courses, a 15 mile hiking/mountain biking trails, many health conscious classes such as fitness, wellness, and even a surf school. With its advantageous beach location, water adventures such as eco-kayaking, snorkeling, and swimming enable guests to view many of the natural resources, mammals, and endangered species that visit along the shores of the resort. With all of the above activities, it is crucial for this resort to take especially good care of the natural resources that benefit the resort by attracting guests. With that being said, the resort team members initiate beach cleanups every month for about 5 miles of the beach's shoreline. As well, back in 2009, the resort developed a Green Committee to plan and map out methods to reduce the resort's carbon footprint. Some examples of this was adding solar roof panels, convert 70% of the resort's lighting to Compact Fluorescent Light Bulbs, initiated recycling for the entire resort, and changed cups utilized at the F&B outlets to environmental friendly options. Located in Leesburg, Virginia, The National Conference Center's food and beverage program partnered with local Virginia Farms to source their food from local farmers to enhance the consumer's yearning for the farm-to-table cuisine. For Earth Day, the company i
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The Importance of Website Personalization for Hoteliers | By Trish Leighton - Hospitali... - 2 views

  • Personalization is all the rage in the travel industry, right now. Today's marketers have plenty of opportunity to personalize their
  • customer's online experience.
  •  According to New Epsilon research, 87% of consumers say they are more likely to do business with travel websites and/or apps that offer personalized experiences but say only 64% of travel sites are doing i
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  • well.
  • A recent consumer report by Harvard Business Review found that two-thirds of consumers remain loyal to a brand because they feel they share similar values.
  • Remarketing to return visitors could include things like loyalty program offers, room upgrades, return discounts, etc. Engaging consumers with remarketing tactics require content that is attention grabbing and urges them to convert.
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    The importance of personalization for hotel guests is becoming increasingly popular in the travel industry and a simple step to improve direct conversions. You will learn about how to create a unique experience for hotel guests, mapping your target audience and crafting personalized campaigns for your target audience.
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    As per the article, I agree that personalization & the development of unique experiences will be driving factors within the industry moving forward. The hospitality industry has some catching up to do here as well.
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    The personalization or customization of the guest experience is extremely high in demand within the hospitality industry. It will be very interesting to see how hotels in particular are able to accommodate this new trend. It is important that the industry finds eco-friendly ways to address these needs. So hotels do not create additional, waste, since the product is 100% personalized for each guest.
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HNN - Sustainability, tech top 2020 hospitality predictions - 0 views

  • this column looks at trends hoteliers should be preparing for in 2020, which include sustainable accommodations and technology innovations that work seamlessly alongside hotel staff.
  • Experts predict the next wave of guests will largely engage via mobile, anticipate personalization, expect less human interaction and hope to book at the last second.
  •  55% of global travelers say they are more determined than ever to choose sustainable accommodations
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  • alternatives to single-use plastics, including bathroom toiletries, reusable or biodegradable coffee stirrers, plastic straws and water bottles.
  • Adobe discovered that 72% of travel and hospitality businesses see a mature digital foundation as very important in the coming years for ensuring personalized guest experiences. However, when it comes to integrating technology in a hotel, it is important to find a balance between human and non-human interaction.
  • the guest can take an active role and see the brands eco efforts first-hand.
  • Consider the guest’s carbon footprint when determining where to start on sustainability.
  • Hotels need to offer user-friendly and up-to-date technology from the online booking process to the personalization of a room.
  • integrating technology that guests already use in their day-to-day
  • No matter the technology, strong wireless internet connection while on property is a must for guests today and into the future.
    • anonymous
       
      All above are perfect examples of ways to easily integrate technology
  • Guests are becoming more interested in unique packages that allow them to live like a local,
  • bundles that offer incentives to visit local restaurants and attractions, and personalize these experiences
  • CBRE Hotels Americas Research forecasts consecutive growth for the U.S. hotel industry throughout 2022.
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    This article briefly went over a few technology trends, sustainability practices and unique possibilities for future trends. While reading I was able to come to a conclusion on what types of experiences travelers like to have in 2020.
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Artificial Intelligence for Hotels: 9 Trends to Know | Cvent Blog - 0 views

  • using artificial intelligence for hotels is “not just a matter of gaining a competitive advantage; it’s imperative in order to stay in business.
  • “94% (of C-level executives) reported that artificial intelligence would ‘substantially transform’ their companies within five years
  • 49% of survey respondents say that the hotel industry ranks right in the middle at a grade of “C” for artificial intelligence implementation
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  • Hyperdynamic pricing allows booking engines to automatically search social media, past user data, and even world news to display rates that maximize earning potential.
  • Improve revenue management and help save the environment with energy, water, and waste-monitoring tools.
  • Chatbot translators can quickly identify languages used by website visitors based on their location. They can also translate scripts on the fly and manage simultaneous guest inquiries from all over the world
  • AI is already changing the guest experience across the travel lifecycle, including the on-property experience
  • Consider chatbots for your hotel if you’d like to create consistent guest experiences and free up time for front desk staff to provide the best possible service for guests who are physically present. 
  • Hotels such as the Radisson Blu Edwardian in London and Manchester use artificial intelligence concierges to check guests in or out, order room service, and answer questions 24/7
  • Artificial intelligence is used in the hotel industry for revenue management, guest experience, and the automation of daily operations.
  • Cvent Passkey for Hoteliers uses smart technology to maximize the sales potential of existing business, improve the booking experience, and seamlessly organize all related departments.
  • Machine learning (a subset of AI) makes it easy to automatically collect, store, and analyze data from across a variety of online sources. 
  • "Wow" event planners with products such as Cvent Event Diagramming — an intuitive tool used to create 3D diagrams of event spaces.
  • Hilton and IBM teamed up to create Connie (named after Conrad Hilton), the first in-person customer service robot for hotels. The AI model can learn from guests and adapt over time while answering questions, fulfilling simple booking tasks, and improving its own speech over time. 
  • Hospitality recruiters are using machine learning to hire hotel employees in ways that go beyond the outdated resume model. Using personality profiles of existing team members and gamification-based tests, IHG and other top hotel brands have recruited thousands of employees. 
  • Keep an eye out for the tools, gadgets, and platforms that aren’t available now but are set to create a noticeable impact on the industry
  • Look out for passports with guest health information built in so medical professionals on or offsite can quickly access information such as their medical history, current medications, and allergies in an emergency.  Stay tuned for star ratings for hotel guests so properties can see information about their past stays. Look forward to robots as support staff to help ease the burden of late-night shifts and the effects of a high turnover industry. 
  • While AI robot concierges, room service delivery, and cleaning machines have the potential to replace 25% of today’s hospitality workforce, experiments such as Henn na Hotel in Japan
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    This article mainly describes the current main trends of artificial intelligence in revenue management, guest experience, and daily operations. AI's concierge service, chat robot translator, ultra-dynamic pricing, forecasting utility, team booking software review data collection, intelligent function charts, and intelligent recruitment are the main manifestations of future technological development. Through these artificial intelligence, the hotel can simplify some service procedures, provide more personalized and improve the guest's staying experience. But at the same time, we must also realize that intelligent technology cannot completely replace employees.
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    "AI is already changing the guest experience across the travel lifecycle, including the on-property experience."
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Luxury Hotel Leads Way in Green Energy Savings | The Green Travel Blog - 0 views

  • Green Energy Savings
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    Luxury hotel is a hotel group in British. It use a more environmentally friendly way to reduce their costs instead of raising bills. Several eco-attempts have been made.  Five years ago, Swinto Park installed a wood chip boiler and made the hotel carbon neutral from a heating perspective. It also use a highly efficient laundry system, which reduces the energy and water use by 30 percent.  The article also mentioned the US group of hotels called Green Hotels Association(GHA), an organization of hotel managers who dedicate in energy saving in hotels. 
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Eco-Friendly Practices: Deeper Shades of Green in Hospitality - Hospitality Sustainable... - 0 views

  • The company replaced its signature quilted bedspreads with unquilted coverlets. The new coverlets minimize washing and drying time, thereby conserving energy. New window treatments have increased energy efficiency. The all-new design also incorporates wood-effect flooring made from unused industry scraps, fluorescent light bulbs in all rooms, low flow shower heads, high efficiency toilets, and high efficiency heating and air-conditioning units.
  • Greening through the Supply Chain and Purchasing Sustainable purchasing practices vary widely, but there is a growing industry movement to become more sustainable through strategic selection of products and services.
  • Some view sustainability through the performances of recycling programs, energy efficiency, water conservation, or waste minimization, others through the lens of corporate social responsibility.
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    This article is talking about current situation of how green concepts influences hospitality industry. Become more and more green and sustainable is the goal of many hotels, they've tried to achieve the goal through many ways in recent years. The hospitality industry is recognizing the compelling need to adopt sustainable operating practices for the sake of efficiency, cost savings and green building requirements. And also they are considering whether green can drive greater returns. Corporate travel executives set the rewards to encourage sustainable purchasing by reward. In fact, different people have different opinions of "green". Mostly, hostels chose to become more sustainable through strategic selection of products and services. Such as they use the conserving energy coverlets, shower, window, toilet and so on. Besides, hospitality managers want a consistent guidelines and performance targets to be used by purchase influencers and decision makers to make solutions for cost saving more effective. Now there are more and more people realize this concept and there already has a preliminary guideline for prioritizing actionable, practical solutions to achieve long-term growth of having a "green forest in hospitality".
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10 "Green" Hotel Initiatives Every Event Planner Should Know About - 0 views

  • As environmental concerns and the popularity of eco-friendly practices like green meetings continue to increase, it’s important for meeting and event planners to continually expand their own knowledge of sustainability, particularly as it relates to the venues, vendors, and the work of other event services professionals.
  • Understanding these green hotel initiatives can offer event planners more to consider when selecting hotels for their client's programs whether as a venue for the event itself or as the choice for overnight accommodations for out-of-town guests.
  • Just a few years ago, RockResorts, along with its director of environmental affairs decided upon ten initiatives to adopt within Vail Resorts’ hotels and properties as their sustainable practices starting point. These ten initiatives have since become the norm for hotels looking to offer more sustainable services.
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  • From central operations such as boilers to lighting systems, kitchen equipment, and automated energy management systems, hotels globally are working to reduce energy use while sustaining
  • Efforts include the linen and towel reuse programs that are now an industry standard to installation of low-flow faucets, showerheads, and other fixtures.
  • Hotels and resorts are integrating more and more selections in menus of all types that integrate organic produce, hormone free meats and dairy, and other natural products that offer guests healthier food selections.
  • Many hotel companies are shifting to card options made from paper, wood, and bioplastic that are better for the environment but equally as durable.
  • Recognizing the importance of safer products for guests and employees as well as the natural environment, many hotels have shifted to cleaning products that are made with bio-based oils and other natural cleaners.
  • A shift to more sustainable and healthier cuisine offers travelers unique opportunities to experience a greater connection to the locations they are visiting in a more sustainable way
  • Many hotels are making a statement by offering guests custom formulated amenities.
  • A growing trend with all types of spas is the integration of treatments that feature local and indigenous ingredients as well as natural and organic products.
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    According to Rob Hard, sustainability awareness has grown quite substantially. Now it is a must for for all employees in the industry, not only leaders, to extend their knowledge in sustainability practices. This article focuses on event planners and how understanding a hotel green initiatives can help make their selection of a hotel to be in the clients interest. Nowadays, hotels are slowly transitioning into becoming a green hotel for this reason. Some few initiatives that were talked about were the following: energy conservation, water conservation, bottled water alternatives, and recycling and waste reduction.
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How Virgin Voyages Plans to Be Environmentally Friendly | Travel + Leisure - 1 views

  • Virgin Voyages has announced two eco-friendly partnerships focusing on responsibly sourced and sustainable products aboard its first ship, the Scarlet Lad
  • The first partnership, with Intelligentsia Coffee
  • will offer guests on the Scarlet Lady a complimentary custom brew of coffee at all bars and restaurants on board the ship, as well as crafted espresso drinks at the ship’s coffee bars.
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  • The second partnership is with Emerald Brand, which will provide unique, Tree-Free and plastic-free products, including bath tissue, facial tissue, hot cups, paper towels, napkins, straws, bottles, bags, and other items.
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    Virgin Voyages which is the new adults only cruise line from Richard Branson is one of the most sustainable cruises in the industry. Sustainability is the core of Virgin Voyages values. Virgin Voyages actively seeks out partners that are green and sustainability friendly as well like Intelligentsia Coffee and Emerald Brand. Intelligentsia Coffee will be served complimentary on Scarlet Lady which is Virgin Voyages first ship. Intelligentsia uses a direct trade model which means that they purchase directly from the growers from coffee producing regions. Emerald Brand produces tree free and plastic free products such as bath and facial tissue, straws, bottles etc. Virgin Voyages will no have any single use items on their ships. In addition guest will be have filtered and sparkling water complimentary on board from Natura filtered water filing stations.
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Getting E-waste Right | Green Lodging News - 8 views

  • In the past decade, televisions have grown bigger, then flatter, then bigger again. The emphasis is on the new: buy now, because your old television is clearly, decidedly obsolete.
  • The demand for the current and the top of the line strikes a chord especially in the hospitality industry.
  • equal to, or greater than, those offered by their competitors.
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  • The result is a product cycle that matches the pace of innovation:
  • Between consumers and businesses, an estimated 50 million tons of electronic waste is disposed of each year. Some of that is recycled properly. The rest is not.
  • Nearly 400 million units of consumer electronics are sold per year. Relatively light regulations and recycling standards result in th
  • Multiple Solutions for Hoteliers Despite the doom and gloom, there are a multitude of solutions to the hospitality industry’s e-waste problem.
  • The remaining 86.4 percent made its way into landfills,
  • Old TVs and computer monitors contain lead, cadmium and brominated flame retardants; all of which are hazardous to personal and environmental well-being.
  • 90 percent of the e-waste that is recycled is sent overseas.
  • Developing countries have become ground zero for e-waste collection
  • . According to the U.S. Environmental Protection Agency, only 13.6 percent of all e-waste was recycled properly in 2007
  • That hotels upgrade their televisions is not an issue as long as their existing units are recycled properly
  • It starts with awareness:
  • Then hoteliers can move to change a different statistic:
  • , hoteliers should seek out domestic recyclers and take care of their e-waste recycling with proven, safe commodities.
  • Environmentally responsible, eco-savvy hotels are in vogue right now, appealing to customers with promises of sustainable travel and accommodation
  • Sustainable building materials, recycling services and even linen reuse programs are tangible ways for guests to see that their hosts are eco-conscious.
  • Green Hospitality with a Backbone
  • Green hospitality makes money, but it mustn’t be without a backbone.
  • Actual green hospitality outweighs the appearance of green hospitality
  • organizations hop on the sustainability bandwagon, it is more important than ever that recycling becomes permanent,
  • This means actively looking for and implementing recycling solutions, not simply shipping our problems overseas.
  • e recycle and reuse more than ever. B
  • E-waste recycling, for most people and companies, is not a day-to-day occurrence, which means we should be ready to handle it when the time comes
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    This article is based on how we can improved e-wastes on doing little changes that will benefit on our future. Most of the e-waste is not recycle properly, we buy things after things and more after more, every time a new technology comes up there is the motivation on buying what is the lasted cool technology, and what about what we have , where does it go ? to the trash or recycle, but we do not know where that recycling goes, I believe learning more about it will help on our routine of how to recycle better and help with this process to proceed right.
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    We quickly move to 'next' as far as technology goes and rarely think about how to get rid of it when obsolete. In the Caribbean for example, there are not may recycling plants for e-waste, in fact, many rarely do recycling on a whole. In the Turks and Caicos, disposing of a television or a phone is as simple as throwing it in the trash among everything else. What happens next? It goes into the landfills and there they lie. Imagine the toxic waste from over 40,000 inhabitants on a small island. While moving with the crowd seems to be the way of the world, I believe government entities must act swiftly in ensuring e-waste is disposed of correctly to preserve this island and its inhabitants for generations to come. The technology should not outpace the disposal thereof.
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Go Green in 2015: Sustainable Travel Destinations - 1 views

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    "Being "green" is more than just complying with local municipal codes; it's about going above and beyond the call of duty to make a difference."
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    As Peter Greenberg reports, it's simply not enough anymore for hotels to "go green." It is a hotel's responsbility to go above and beyond to help maintain a sustainable environment and limit the polution they are putting out into the world. I found how the initiatives by the Ritz Carlton in Charlotte, NC as well as the efforts from the Palazzo In Las Vegas particularly interesting as both hotels are in markets that one might not assume to be on the cutting edge when it comes to going green and receiving high marks for LEEDS certification. The Ritz-Carlton, a brand known for luxury lodging, might be expected to offer the highest level of service when offering valet parking to their guests. A typical guest might expect to see expensive cars utilizing the valet, however the Ritz has created a bike valet which encourages eco-travel amongst their guests. Personally I find this added "green" feature impressive. I think it allows guests to see just the lengths the hotel is going to in order to go above and beyond the standard green codes. Las Vegas, a city built on the ideas of excess, would not be a location where I would think of many hotels utilizing Green practices. The city is known to run 24 hours 7 days a week non-stop. The Palazzo uses solar panels, water conservation, as well as energy conservation to operate as a Silver LEED certified hotel. This hotel is able to make an impression on it's guests as they are able to operate successfully while conserving resources that will supply Nevada residents additional resources for years to come. I think Greenberg points out perfect examples of who the hotel industry should take notice of in regards to "Going Green." If these hotels are using it to their advantage, shouldn't everyone else?
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TripAdvisor launches eco-friendly hotel program - 0 views

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    TripAdvisor just launched the new TripAdvisor GreenLeaders program, which ranks hotels across the U.S. according to their engagement in environmentally-friendly practices like linen and towel re-use, recycling and composting, solar panel and electric car charging station implementation, and green roofing.
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    With TripAdvisor's launch of the new GreenLeaders program, it will help hoteliers as well as restaurants and other businesses increase their Green initiative commitment. I know for the Florida Green Lodging Certification, it is a simple, yet tedious, form to complete, covering many aspects that can help reduce waste of products, energy, and gasses. Thanks to a bill that was passed in the not-so-distant past, certain aspects of the government travel requires their selection of lodging and/or meeting facilities to be green. This is in an effort to encourage those changes in order to secure government business, as well as to encourage personal & leisure travel, government or not, to choose green facilities. The more we increase the demand for green properties, the more properties will seek to make the necessary changes and commitment. In addition, the application process changes periodically, increasing the information and steps necessary to become green. Through all of that, we will begin to notice bigger steps to be made to save our resources and our environment. TripAdvisor launching this program will only help in these efforts. Along with increasing efforts, the feedback will be a great tool for use when selecting how to make those changes. Sure, nothing is perfect and you will still have those that prefer the convenience instead of the overall "Save the Earth" way of life, but we will be able to see what is working and what may need to be adjusted a bit.
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5 pressing hotel security concerns for 2012 - 2 views

  • areas of top concern for 2012, the usual suspects still top the list: information-technology breaches and terrorism, hoteliers said.
  • 1. IT
  • 2. Terrorism
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  • 5. Security as taboo
  • 4. Liability and insurance fraud
  • 3. Skimmers
  • The hot-button issue within the realm of hotel-information technology is mobile and cloud technology.
  • Ironically, one of the main reasons terrorism tops the list is because it has become less of an issue in recent years, sources said.
  • “The greatest business risk, as I see it … is insurance fraud. And it’s the most expensive,” he said.
  • A related threat is that of “skimmers,” or devices that catch credit card numbers when consumers use them for payment. The problem primarily is contained to the restaurant industry, but Callaghan is concerned it could spread to hotels.
  • “Liability” as a general label refers to hoteliers being held liable for the acts, which are often criminal, of third parties, the AH&LA’s Callaghan said.
  • “Security” still is something of a taboo in the global hotel industry, said Paul Moxness VP for corporate safety and security at The Rezidor Hotel Group, a Brussels-based hotel management company, with more than 400 hotels and nearly 90,000 rooms in its portfolio.
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    1. IT The hot-button issue within the realm of hotel-information technology is mobile and cloud technology.A company could have tens of thousands of smartphones or laptops in the field at any given point-each a potential gateway to hackers and other criminals. To the problem the core principle is to provide end-to-end data protection with looking at cost and benefit and how it's supports the business. 2. Terrorism Ironically, one of the main reasons terrorism tops the list is because it has become less of an issue in recent years.Hoteliers need to keep their staffs and travelers mindful of possible threats, but they don't want to scare them. 3. Skimmers A related threat is that of "skimmers," or devices that catch credit card numbers when consumers use them for payment.The best prevention measure is to have an investigative team or third party on hand and making that known to employees. 4. Liability and insurance fraud These two related issues can double, triple, quadruple and quintuple corporate insurance premiums in the blink of an eye. The advisement is hoteliers to educate themselves on the issue, consulting with an attorney, if necessary. 5. Security as taboo "Security" still is something of a taboo in the global hotel industry.Hoteliers need to do a better job of "turning on the light" by talking about security openly and regularly at staff and association meetings, and hotel executives should insist their GMs make security a priority
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    The first security matter that is brought up in this article is the cloud computing mobile devices on cell phones and laptops. With each device its own danger center of being hacked into a company's systems. The second point is "terrorists." Even though there has not been an issue with terrorists for about 10 years now it is still a big issue. According to the article companies are slacking on being vigilant because of the lack of activity.The third is what are know as skimmers, they are devices that gather information like credit card numbers.The last two issues are liability and security itself. Hotels claim to have security matters under control but when it comes to it, it is for show. Hotels need to buckle down on their security measures.
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    "Terrorism and information technology breaches are familiar areas of concern on hotel security professionals' 2012 to-do lists."
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    This article talked about five important hotel security concerns in 2012. As more and more new technology applied in the hospitality industry, IT professionals now face with challenges and risks associated with the new technology. When asked for the areas of top concern for 2012, hoteliers consider the usual suspects still top the list: information-technology breaches and terrorism. Hoteliers interviewed for this report recommended focusing on t five areas during 2012. The first concern is IT. The hot-button issue within the realm of hotel-information technology is mobile and cloud technology. Hotels have to protect data and information, especially the financial data. The second concern is Terrorism. Hoteliers need to keep their staffs and travelers mindful of possible threats, but they don't want to scare them. Thirdly, a related threat is that of "skimmers," or devices that catch credit card numbers when consumers use them for payment. The problem primarily is contained to the restaurant industry, but it could spread to hotels. The forth is Liability and insurance fraud. These two related issues can double, triple, quadruple and quintuple corporate insurance premiums in the blink of an eye. The fifth concern: Security as taboo. "Security" still is something of a taboo in the global hotel industry. Hoteliers need to do a better job of "turning on the light" by talking about security openly and regularly at staff and association meetings
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    In the top 5 hotel security concerns, number 1 is IT Security. Many businesses now are working off of laptops and smartphones which is making it easier for hackers to get in to and steal information. The same goes for hotels which are becoming more hands-free, eco-friendly which is working off of computers. The hotel industries are spending more and more money on making sure that they are secure from any hackers logging in to their computers to get their guests information.
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    When thinking about hotel security we do not necessarily jump to anything other than terrorism or things like that but in this article it talks about five different things that can be issues in hotel security. IT is a large issue due to mobile and cloud technology. There are so many devices used that it is easy for hackers to get in the system. Terrorism is of course an issue even though it is not so prominent as it has been in the past. Skimmers are becoming more popular in hotels and restaurants having someone working on the inside who swipes the credit card though a machine before processing the payment to take all of the information off of it. Liability and Insurance Fraud can be something as little as stubbing a toe to a large workers comp case. This is the most expensive security issue hotels face. Security is still taboo in hotels because it scares some guests but at the same time once one thing happens all of the bad things will happen. If nothing happens than it will stay like that.
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    This article makes great points that we do not think about as normal people. Before taking this class I would never think of all of these issues that could be happening to me while at a hotel or restaurant but anything is possible.
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    This article really made me think outside the box in order to enhance security, specially when in regards to IT, skimmers and liability/insurance fraud. All too common are people looking for ways to beat the system, we hear about it constantly but don't pay attention. From worker claiming worker's comp, foreign fingers and hazardous items in food, to Publix's ATM being the victims of attached skimmers and hackers attacking sensitive information transmitted by the world wide web. The best solution is to be proactive with training and technology and the benefits of being ahead of the curve.
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    Great Article...hotel security is so important not only for the company but also for its stakeholders and consumers. It is the responsibility of the company to ensure that the correct steps are in placed to ensure guests and company information is secure. At my current job, it is my responsibility to ensure that employees are not utilizing credit card devices to catch customer's credit card information. We also address any possible theft concerns with the employees to ensure these issues are avoided.
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    Great Article- There are so many security issues that we usually don't think about on a daily bases and this article highlights them well. Terrorism is something that has become rather laxed over the the last five years and usually the last security concern in the hospitality industry instead of the first that we process as a true risk. Concerns should also be focus on liability and insurance fraud from both guest as well as employees; a slip and fall and bed bugs can result in costly lawsuits.
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    1. ITAccording to the article, most mobile devices that are used for business are unprotected. Meaning that the devices if the device even have a password and if it does the password is not very complex. There could be thousands of employees accessing company information via the cloud through unprotected smart phones or other mobile devices. This could organizations at risk to hackers and other criminals  2.  TerrorismAlthough terrorist threats are less of a concern nowadays, that does not mean hotel managers should discontinue stressing the importance of security within their establishments. Keeping employees aware and diligent can prove to be a delicate assignment but it is a necessary of part of maintaining a safe work environment in the twenty-first century. 3.  SkimmersSkimmers are devices that steal credit card numbers when consumers use them for payment. Unfortunately, it is most commonly an employee on the inside who is committing the crime.  A third party investigation team will be needed to prove who is stealing from the establishment.  4. Liability and Insurance FraudCombined, these two issues could sky rocket a company's insurance costs through the roof. It is crucial that hoteliers be aware of the legal system and educates themselves on issues concerning liability. Both patrons and employees alike could potentially file claims against an establishment and entitlements can quickly get out of hand.    5.  SecurityDespite the best security measures, there is always the possibility of unforeseen danger. This fear of the unknown is a concern for hotel workers. To confront this fear of the unknown managers must regularly and openly discuss security with employees.  Security should be held as a top priority. 
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    This article discusses five main concerns brought on by the current state of hotel security. I must say that some of this information surprised me. Something that especially surprised me was learning that mobile devices that are used for business hardly use passwords. The article states, "Amplifying the problem is the sheer number of devices, he added. A company could have tens of thousands of smartphones or laptops in the field at any given point-each a potential gateway to hackers and other criminals." This piece of information is very unsettling to me. How could such valuable information not be protected? The article suggests the solution to this problem is PCI DSS. Terrorism as number two on this list also surprised me because that is not something that would first come to mind for me. The article states that it is ironically on the list for becoming less of an issue. I suppose this reminds hoteliers to never let their guard down when it comes to issues of safety and security within the hotel. However, "skimmers" and liability on this list does not really surprise me. The article suggests that hoteliers be educated about these issues to protect the hotel against them.
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Hotels going the "Green" way with Technology - 1 views

  • The industry is growing rapidly and as a large consumer of resources, especially water and energy, green sustainable technology is high on the agenda
  • use a technology powered system for heating which starts up when a guest enters a room, and turns down when they leave
  • much of the pressure to go ‘green’ has come from environmentally sensitive guests who are growing in number
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  • Today, green initiatives which were once the USP of luxury hotel segment has spread across the industry and hotels of all sizes are adopting environmentally friendly practices
  • to curb energy consumption, some hotels use wireless controllers that control the Key Card, lighting and air conditioning in rooms.
  • The device requires no additional wiring, saves energy, and does not add numbers to operating costs.
  • others have gone ‘zero garbage’ with vermicomposting, recycling and using biodegradable products.
  • green technology in-house like compact hot water distribution systems that allow hot water to reach end users faster; high performance fireplaces that eliminate air leakages; and dual-flush toilets that use less water than standard toilet
  • While energy-efficient equipment may be costlier both in terms of installation and capital costs
  • long term benefits to be reaped in terms of reduced maintenance and energy saving, especially when energy costs are escalating
  • In some countries, there are also government disincentives for over-consumption of water and energy
  • Numerous hotels are looking to leverage their choices for solar energy, LED lighting, water recycling
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    This article is very interesting because it does not focus solely on one type of technology, but rather summarizes several technologies and discusses the importance of their uses. Green technologies in hotels can vary from anything affecting the water heating system to air ventilation and even plumbing systems in hotels. As stated in the article, it is extremely important for hoteliers to be aware of these changes that are occurring. Hoteliers may not have to immediately alter their current systems but they should definitely be aware and in tuned to the ever-changing "green" technologies - for if they don't they may be putting their hotels at risk.
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    In this article the importance of hotels to turn green is highlighted. According to the article more and more people are becoming conscious about the environment and therefore prefer hotels were green practices are being used. In the past the cost of green technologies made them only available for luxury hotels. This has been changing mainly because of the high prices of energy. Now, acquiring green technology is seen as an investment for the future and as a way to reduce costs. Some of these new technologies are wireless controllers that control the Key Card, lighting and air conditioning in rooms. Lights and other devices in the room automatically turn off when guests leaves, and turn on when it comes back. Automatic heating systems and dual-flush toilets, that use less water. Other technologies which hotels are considering are solar energy, LED lightning and the recycling of water within the property.
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    This article is basically talking about the different green ways that a hotel can operate. For instance in Denmark they have stations set up where a guest can pedal stationary bikes to produce energy which in exchange they receive a free meal from the restaurant. To make hotels more green the hotels are using higher technological systems like changing the ventilation systems that provide fresh air indoors and have timers on the exhaust in the bathrooms. These technological advances to the properties will be more pricey than normal systems but in the long run they will save these hotels money and help them be more earth friendly.
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    Having worked in the meetings industry for 5 years now, we have also seen the increase of the more eco friendly traveler/meeting planner/attendee. Our accommodations have taken an active stance to incorporate more of the green friendly features to meet the needs of this traveler, but also to cut costs and increase operations efficiency.
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Hotel room monitoring reduces energy by 40% | News | Refrigeration and Air Conditioning - 0 views

  • Hotels can save 40 per cent of energy consumption if they re-evaluate the time that rooms are occupied, according to ebm-papst
  • According to the Carbon Trust the hospitality sector is responsible for over 3.5 million tonnes of carbon emissions per year, and it is estimated that energy savings of up to 20 per cent, equivalent to more than £200 million, are possible across the sector.
  • “A retrofit upgrade from AC to EC fan technology in HVAC equipment can pay dividends for the hospitality sector.  Results include energy savings of up to 66 per cent, with additional savings being made possible by utilising the EC fans built in control functionality, enabling fans to work at a very low level while rooms are not occupied. In addition there is also a reduction in noise level
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    This article suggests EC fans technology as one of ways to save energy in hotel rooms. The room temperature can be set and EC fans can modulate gently, instead of the occupant having to blast the room with warm then cold air. EC fans are not only less noisy, but they provide better room conditions for guests too. And I'm sure that there are more various systems available for green hotels besides EC fan. Technology is being a huge help to save energy cost. Therefore, I think that adopting a proper technology will be a crucial decision when the hotels are going green. 
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Green Lodging News - 0 views

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    Lodging's Leading Environmental News Source
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    The American Hotel & Lodging Association and TripAdvisor, the world's largest travel site, have joined forces on their sustainability initiatives to encourage the hospitality industry to adopt more eco-friendly practices. this partnership will effectively educate consumers about green practices incorporated by the lodging industry in their operations, and it aligns these two important industry programs.
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