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smones

Tripleseat Announces New Features Specifically for Hotels - 0 views

www.prweb.com/...prweb15571267.htm

shared by smones on 25 Jun 18 - No Cached
  • Tripleseat, the fastest growing web based sales and event management platform, today announced the launch of new features specifically designed for hotels to streamline the booking process and increase sales.
  • new key functionalities to the event management platform including the ability to book group business in one or hundreds of hotels, manage event and guest room blocks easily and access a flexible and dynamic sales and CRM platform.
  • 1. Guest Room Control (GRC): a way for hotel sales managers to seamlessly manage sleeping room blocks in one or many hotels. 2. Extensive reporting: generate custom reports, discover your top revenue-generating customers, get deeper insights into your event business, and create sales and financial reports 3. An all-in-one web based platform: track everything with clients and staff without having to use different software products or web applications, and book on the go, using any web enabled device like a laptop, smartphone, or tablet
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  • Our goal with the new features is to rescue hotel event and sale managers from software that was developed over 25 years ago,” said Jonathan Morse, founder and CEO of Tripleseat. “When it comes to selling and managing group business, hotels do things differently than our restaurants customers. We developed these new features specifically with hotels in mind. Tripleseat is a complete web based sales and event management application that is simple to use and will help hotels increase their group business sales.”
  • Tripleseat is the fastest growing sales and event management platform that helps restaurants, hotels, and unique venues streamline the planning process and increase event sales. Tripleseat was founded in 2008 by Jonathan Morse and Kevin Zink. To date, the Tripleseat platform has helped venues book over 5.5 million events and captured $12 billion in event leads. More than 45,000 event managers use Tripleseat every day to book and plan the perfect event for their customers.
  • smones on 25 Jun 18
     
    Tripleseat, the fastest growing sales and event management platform that helps restaurants, hotels, and unique venues streamline the planning process and increase event sales, launched new features specifically designed for hotels. New key functionalities include the ability to book group businesses in one or hundred of hotel, manage event and guest room blocks easily and access a flexible and dynamic sales and CRM platform. When I was a Manager with Lettuce Entertain You Enterprises, we used Tripleseat for our private booking and catering software. I found it extremely user friendly and efficient, and the platform was a great communication tool for all of the managers.
gigijeudy

How Technology Is Rapidly Changing the Way Things Get Done Across Industries - 0 views

www.entrepreneur.com/...288025

shared by gigijeudy on 31 Jan 19 - No Cached
  • One of the biggest industries that have seen a shift because of technology is that of news. With social media having become the new norm, news spreads faster than ever.
  • “In manufacturing, you’ll start to see robotics become more sophisticated and able to seamlessly participate in key functions," Chris Wiegand, CEO of Jibestream
  • t the end of the day, none of this is new. Technology has always changed the world, often for the better. Innovation by entrepreneurs and their undying urge to do better have done everything from giving us electricity in our homes to sending men to the moon. Why should the 2000s be any different?
  • gigijeudy on 31 Jan 19
     
    way to see anticipate ongoing changes in technology
krehman

Top 3 technology innovations changing the restaurant industry | FastCasual - 4 views

www.fastcasual.com/...ging-the-restaurant-industry-2

business tech solution technology

shared by krehman on 09 Jan 19 - No Cached
  • With technology evolving on multiple fronts in today's foodservice industry, restaurant operators are facing more pressure than ever to improve their business operations.
  • Grimes encouraged foodservice operators to not only take a comprehensive look at the types of technology affecting their industry but also how they could apply innovations being used outside foodservice.
  • ake Pepper the robot, for example, which a few airport restaurants are using to greet guests, provide menu details and offer menu recommendations.
    • krehman
      krehman on 09 Jan 19
       
      This article highlights the advice Robert Grimes, International Food & Beverage Technology Association president and CEO, gives to those looking to innovate their technologies in the Food & Beverage industry. In the article Grimes hits 3 main points: robotics, 3D printing, and Blockchain. He hits that robotics are being utilized already in food service outlets. How robotics are not only assisting customers with faster food times but also providing more variety to them within this decreased period. As well as assistance in the kitchen to execute orders faster. He discusses how 3D printing "will enable the food service industry to serve more fresh food - faster and with less space than traditional food service." For example, with cake decorating and pizza making. Within the article, Grimes also has an obscure idea, but yet one no one has thought about yet, of using a tracking service called Blockchain that can be readily available to customers to see where food from a restaurant is coming from (i.e. farm to table restaurants could show where they are receiving their products from exactly). Almost emulating the tracking service most use for packages being delivered to their homes. Grimes lastly explains the "seven Cs" of food service technology - clarity, convergence, connections, convenience, choice, consumer and commitment. "He placed clarity at the top of this list since the rapid growth of technology calls for clarifying what one refers" to, which he utilized to explain the 3 innovations. The rest of the article hits the rest of the C's and what each means to him and how it could help improve food service. However, the most important piece of information comes with the closing sentence: "To utilize technology, an organization must make a concerted effort to ensure that all employees are making use of it." Meaning that, you could implement everything and believe in it fully, but without belief of those working for you and with you, none of it will matter.
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  • Grimes pointed out three specific technologies that foodservice operators should have on their radars: robotics, 3D printing and the blockchain.
  • Flippy, Miller said, is designed to work alongside kitchen staff.
  • Chowbotics Inc., a manufacturer of a robotic machine that uses 21 ingredients to create more than 1,000 types of salads in around 60 seconds,
    • krehman
      krehman on 09 Jan 19
       
      The innovation of robotics seems to be an outlet for quicker prep times while providing a larger variety of options.
  • will enable the foodservice industry to serve more fresh food — faster and with less space than traditional foodservice,
  • It prints food in a variety of many shapes and sizes from as small as 1.5 millimeters high for crackers or several centimeters for a tart.
  • By digitally recording the identity of goods, a blockchain can provide a permanent, immutable record for every food ingredient as it travels from farm to table.
  • how it was processed and a full accounting of its movement along the supply chain.
    • krehman
      krehman on 09 Jan 19
       
      Eliminates the guessing game of where your food comes from for customers. With the ability to track food from order to deliver, as if it were an amazon package, will help consumers understand exactly what they are eating. It could also help different restaurants within the same area compete with how fresh their ingredients compared to others based on where product is purchased from.
  • the "seven Cs" of foodservice technology — clarity, convergence, connections, convenience, choice, consumer and commitment.
  • Business organizations need to have a holistic view of technology for their different departments. If they fail to do this, they run the risk of choosing the wrong system.
  • "People want to be able to get to their technology however they want to get there," he said, be it via a kiosk, a smartphone, a watch or a desktop.
  • "If you want to lower the cost of technology, go with consumer technology," he said. Many businesses already use consumer smartphones and laptops for this very reason.
  • Grimes insisted that many businesses continue to view technology as an overhead expense instead of an opportunity to improve service and efficiency.
knare002

Hawaii's long and winding road to sustainable tourism | GreenBiz - 0 views

www.greenbiz.com/...nding-road-sustainable-tourism

shared by knare002 on 19 May 19 - No Cached
  • "The entire travel and tourism industry is going to rely on being sustainable," Foster said during a plenary conversation at VERGE Hawaii. "Being sustainable economically, ensuring that local communities benefit and being sustainable environmentally."
  • The Hawaii Tourism Authority (HTA) already publishes monthly figures about occupancy, visits to parks and attractions, and other metrics. Nishizaki asked: Why not start sharing data about the carbon footprint, water usage, energy efficiency or local procurement strategies of hotels, resorts and rental car companies? Hotel property managers and local residents should be far more aware of these figures, he argued. This could be accomplished by displaying metrics on signage in hotel lobbies or at public attractions, for example.
  • Tourism is Hawaii’s biggest industry: more than 9.4 million people visited the islands in 2017, generating $16.8 billion in spending, according to HTA data. "The economy of this place is completely dependent on being a place that is welcoming and in demand by tourists," observed Hawaiian Airlines CEO Peter Ingram.
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  • And in April, Hawaiian Airlines began a collaboration with Raw Elements, which makes sunscreen specially formulated to not damage coral reefs. The chemicals oxybenzone and octinoxate, which show up in most of the world’s leading sun protection products, are toxic to many corals. Hawaii has banned those ingredients starting in 2021, and Hawaiian Airlines is showing in-flight educational videos meant to highlight this issue with would-be snorkelers, swimmers and scuba divers.
  • knare002 on 19 May 19
     
    The article reports the state of Hawaii's hospitality and tourism industry is beginning to become more aware of how going green initiatives will effect the economy in a positive way. A management member of a consulting firm stated the efforts the hospitality and tourism industry need to be known to the community, guest and the staff of the hotels. He feels the research, figures and strategies need to be posted so everyone understands their role in the advancement of the states main industry's desire to become more sustainable. Hawaiian Airlines along with various hotels are reducing waste and sourcing more local items with in their outlets.
brobb009

Biometric Technology to be Used to Promote Safer Travel | TravelPulse - 3 views

www.travelpulse.com/...d-to-promote-safer-travel.html

shared by brobb009 on 09 May 19 - No Cached
  • The program’s ultimate goal is to create a travel landscape in which travelers won’t need to provide the same information or passport multiple times
  • The two organizations have committed to working together to make “the best use of new and emerging technology and established border management principles” to deliver an improved international passenger experience globally across borders.
  • “Travel and tourism employs one in ten people on the planet today and over the course of the next 20 years we will witness a doubling of the number of travelers and the creation of as many as 100 million jobs around the world,” said Gloria Guevara, president, and CEO, WTTC
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  • Border agencies are dealing with more international passengers than ever before
  • brobb009 on 09 May 19
     
    This article explores the a new partnership between the World Travel & Tourism Council (WTTC) and the International Border Management & Technologies Association (IBMATA) to provide a new, faster traveling experience using biometric technology worldwide. This process would potentially eliminate wait times by eliminating frequent use of passports at multiple check points. I believe it could be epic for TSA wait times. The article failed to mention any possible flaws in the security measures for the system. We should expect to hear more after the first pilot program.
  • chefaroy on 10 May 19
     
    This is already happening in Singapore and China. Face recognition is all part of how I entered and left South Korea too. Even expats living there could register. Cameras are everywhere in that country and it shows it when you lose a wallet and the next day someone is knocking at your door. The USA could benefit from the "eye in the sky" as it is a better and more efficient way than threatening with the death penalty that hasn't worked ever.
kteme001

Why sustainability should be a core subject in hospitality management | By Arturo Cuenl... - 0 views

www.hospitalitynet.org/...4067506.html

Technology Hospitality sustainability green solution

shared by kteme001 on 12 Apr 18 - No Cached
  • The CEO of Scandic hotels Ronald Nilsson prognosticated in 1994: "Tomorrow's market is about mutual values.
  • These hotel groups strive to accomplish their key performance indicators such as reducing energy and CO2 emissions, reducing water consumption or waste going to landfill.
  • "No complex, evolving, and self-adapting organization can be adequately understood merely though analysing its parts and ignoring the full system.
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  • And, of course, sustainability still needs to fulfil the classic economic axiom: to offer great value for money.
  • the environmental dimension: how can we minimize environmental impacts in our organization? (2) The economic dimension: how can we maximize our economic profit? And (3) the social dimension: how can we maximize the social well-being of all stakeholders?
  • Hospitality practitioners consider it essential that hospitality management educators provide students with a more realistic view of the industry in addition to the technical skills and knowledge essential for careers in the industry.
  • The interesting thing about hotel companies that are more sustainable is that they are better capable of attracting and retaining talent.
  • Employees work together with managers to improve and innovate in social and environmental actions.
  • However, though sustainability is about improving company image, it should not be seen as involving only one specific department or consisting only of isolated actions. It must be established as a core value within the company, as a part of its DNA
  • kteme001 on 12 Apr 18
     
    This article touches upon why it is so imperative for sustainability practices to be taught in the hospitality industry. It talks about how the next generation to come will not be able to tolerate today's world's insensitivity to the environment. Sustainability has shifted from a want to a must. Many big name hotels, like Marriott, have set high goals to reduce their environmental impact. They have key performance indicators like reducing energy use and the level of CO2 emissions to help aid the Earth's environment. The goal should be to have zero CO2 emissions and zero landfill waste, but this is a goal that will take time to reach. Profits should not be the only thing businesses are interested in. Sustainability should be included in the training process of employees within the business whether they be in customer service, kitchen or marketing...everyone can help save somewhere. Sustainability has become the new management dimension, right along with providing memorable experiences and providing good service. It has been shown that companies who practice sustainability in the workplace have a lower turnover rate because the employees know they are working towards a greater good and are given a sense of purpose.
gulsevim

How A Cloud PMS Improves The Guest Experience - 2 views

www.stayntouch.com/...-pms-improves-guest-experience

Cloud PMS customer experience personalized service

shared by gulsevim on 04 Feb 18 - No Cached
  • In today’s mobile age, power lies more and more in the hands of the customer and the value of delivering a great guest experience has never been more prominent.
  • 86% of consumers are willing to pay more to receive a better customer experience, and only 1% of customers feel their expectations are being met consistently.
  • 59% of Americans would try a new brand or company for a better service experience.
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  • “Customer experience is the new marketing.”
  • by the year 2020 customer experience will overtake price and product as the key brand differentiator
  • the companies that do focus on customer experience will flourish.
  • Positive guest experiences and overall satisfaction not only equate to loyal guests but they are also profitable.
  • investing in a modern Cloud PMS is key to managing and elevating the guest experience
  • As the hospitality industry grows increasingly competitive, more and more properties are looking to technology to help them manage and deliver an enhance customer experience.
  • A cloud-based PMS enables mobile self-service options such as check-in/out, mobile room service requests, late check-out requests, extended bookings, and so on.
  • A cloud-based PMS has the ability to consolidate pertinent guest stay information and preference data (from multiple sources) all in one place.
  • Having the ability to recognize customers and deliver a personalized experience on a granular level will not only impress guests but create loyalty and ensure that they come back for more.
  • A cloud-based PMS has the power to make a guest’s stay seamless, as well as your employees’ lives easier.
  • A cloud PMS can automate and streamline the entire guest experience from start to finish, from captivating hotel profiles to optimized direct booking engines to one-click check-in functionalities.
  • With a cloud-based PMS, hoteliers will not only improve the guest experience but will also generate increased customer loyalty, occupancy rates and revenues.
  • gulsevim on 04 Feb 18
     
    Mercedes-Benz President and CEO Steve Cannon stated, "Customer experience is the new marketing," and his prediction helps explain a new wave of optimism. Nowadays, hotels are judged by whether guest experiences match customer expectations. Individuals desire to be engaged when they want, where they want, with the content they would like to see. It's about people, connection, service quality, engagement and experience. The future will belong to those hotels and hotel brands that create the most memorable customer experiences. Using a cloud PMS for managing a hotel efficiently, is an essential shift to improve operations and increase profitability in the hospitality industry. Also, a cloud-based PMS enables mobile self-service to provide self-check-in options for hotel guests. This hotel experience contributes to guests' comfort and improves their experience as soon as they arrive, which in turn, increases customer satisfaction. Cloud PMS allows hotels to easily keep track of all their guests' personalized preferences and provides a system for delivering individualized services and amenities to meet their needs. Personalized service makes guests not only feel welcome, but also creates an emotional bond between hotels and their customers. This is a win-win situation, which creates guest loyalty in the long run.
jmelilli

Amex GBT buys Hogg Robinson, tech integration at heart of £400M deal | Phocus... - 0 views

www.phocuswire.com/Amex-buys-Hogg-Robinson

tech integration Hospitality travel

shared by jmelilli on 11 Feb 18 - No Cached
  • Amex says the deal will allow it to combine two "advanced travel technology and development platforms" in a bid to create more products and services to the pair's corporate customers.
  • Amex GBT CEO Doug Anderson says: "The technology roadmaps of each business provide a powerful platform from which to drive future innovation. We will deliver a superior client and traveller experience through fully-integrated travel management solutions, including booking and expense management products."
  • The acquisition marks a reasonable shift in the power base of the major corporate travel management companies.
  • jmelilli on 11 Feb 18
     
    While short this article is about Amex Global Business Travel acquisition of Hogg Robinson a B2B travel services company that deals with payments among other expense management systems. This deal centers around a major IT investment and advanced integration in the corporate travel market. 
ndiaz162

Marriott partners with Chinese e-commerce giant Alibaba - 1 views

www.usatoday.com/...546025001

ecommerce

shared by ndiaz162 on 29 Jan 18 - No Cached
  • By partnering with e-commerce giant Alibaba Group Holding, Marriott International hopes to expand its footprint in China and attract a growing and more affluent group of travelers.
  • Marriott will be able to market directly to Alibaba’s customers from the time they start planning their trip, throughout the duration of the trip, and upon their arrival back home when they want to share their experiences.
  • The platform will also provide a link between Marriott’s loyalty programs and Alibaba’s loyalty program.
  • ...1 more annotation...
  • Marriott will be able to curate content, programming and promotions for the Chinese traveler
  • ndiaz162 on 29 Jan 18
     
    I'm now used to seeing a lot of partnerships among hospitality companies -- making it a worldwide trend. The partnership of hotel company, Marriott, and e-commerce conglomerate, Alibaba, resulted in expanding the online travel footprint of both companies. As a result, Chinese travelers find it easier to book hotel rooms across all the brands managed by Marriott. In addition, travelers are able to use Alibaba's mobile payment platform during their stays at Marriott-branded hotels. It's a win-win situation! This partnerships broadens the level of services available to consumers. It comes to show that Marriott and Alibaba have used the proper e-business strategies to succeed in our digital economy.
  • bdolman on 31 Jan 18
     
    It is interesting to see how the hospitality industry is also globalizing their business in order to tap into new markets. Marriott has successfully expanded thanks to its Starwood acquisition. Its partnership with Alibaba will create a stronger presence in China. They have forecasted that their customer base will grow to 2 billion customers in the next 20 years and will tap into Alibaba's loyal customer platform. According to Marriott CEO Arne Sorenson, "What we want to do is make sure that a Chinese traveler has what they most want when they show up at our hotels". I think they will be able to achieve this with the inclusion of Alipay, Alibaba's wallet-free travel program which is commonly used. Understanding what customers' preferences and needs are will surely attract and possibly lead to more room for expansion.
smones

Square for Restaurants Gets Plate IQ Tool | PYMNTS.com - 0 views

www.pymnts.com/...square-restaurants-plate-iq

shared by smones on 07 Jun 18 - No Cached
  • Plate IQ has cozied up with Square, announcing on Tuesday (May 15) an integration with the new Square for Restaurants service.
  • The deal involves Plate IQ’s daily sales software, which enables restaurants to “automatically input guest payment data from Square for Restaurants into many existing accounting software platforms and create valuable summaries of daily transactions, alleviating the typical manual-entry demands placed on general managers,” according to a Plate IQ press release.
  • The integration also will let restaurant workers “automatically attribute daily sales to the correct general ledger account for more accurate and detailed bookkeeping,” review revenue from various locations on a single screen and see real-time sales and purchasing data, allowing restaurant operators to estimate their cost of goods sold.
  • ...2 more annotations...
  • In addition to creating room for error, these outdated practices place burden on already busy managers,” said Bhavuk Kaul, co-founder and CEO of Plate IQ. “Plate IQ’s integration with Square for Restaurants gives owners and operators access to last night’s sales accurately accounted for, automatically, by morning.”
  • Plate IQ said its software Daily Sales integrates with existing accounting software including QuickBooks Online, Sage Intacct and Xero accounting software
  • smones on 07 Jun 18
     
    Plate IQ has formed a partnership with Square announcing an integration with Square's new Restaurant service. Plate IQ's daily dales software enables restaurants to "automatically input guest payment data from Square for Restaurants into many existing accounting software platforms and create valuable summaries of daily transactions." This integration has multiple benefits including more accurate, faster and detailed bookkeeping and more efficient cost of goods sold management. At my restaurant, we use a very similar software to this called Avero. Avero is integrated with our Aloha POS system and the information is automatically inputted every morning from the day before. As a General Manager, I find software like this necessary to day to day operations. It enables me to generate reports on product mixes, individual server sales, categorical sales and even enables me to monitor labor compared to my revenue.
rnobl005

Uber Eats Doubles Down on POS Integration with orderTalk Acquisition - 0 views

table.skift.com/...ion-with-ordertalk-acquisition

shared by rnobl005 on 23 Jun 18 - No Cached
  • Uber Eats Doubles Down on POS Integration with orderTalk Acquisition
    • rnobl005
      rnobl005 on 23 Jun 18
       
      Skift published this article about a month ago. It's a really interesting to see how POS technology is impacting new industries. In this case the focus is on Uber Eats. The company acquired a Dallas-based company called orderTalk, which specialized in POS integrations. Liz Meyerdirk, head of business development for Uber Eats, said that this move aligned with their strategy for two reasons. Integrating this technology reduces errors for the restaurants people are ordering from and improves the workflow at the restaurants themselves. orderTalk's software already works with 10 POS providers and most payment processing vendors, making it a valuable resource for Uber Eats to tab into. Ideally, Uber Eats will see operational improvements and increased profits as a result of the move.
  • technical integrations better manage restaurant workflow. Instead of requiring a middleman, orders are quickly fed to the kitchen display monitor or ticketing system.
    • rnobl005
      rnobl005 on 23 Jun 18
       
      Cutting down on the time it takes to start an order means a shorter delivery window. Uber Eats will build customer loyalty as a result of this action.
  • restaurants are asking for ways to reduce errors, and an employee manually entering orders from an Eats-connected iPad into the restaurant’s system leaves room for plenty of human error
    • rnobl005
      rnobl005 on 23 Jun 18
       
      Until reading this I didn't even realize that this is how my order went from my phone to the restaurant. I assumed my order went directly into the system.
  • ...3 more annotations...
  • Uber Eats announced it has acquired orderTalk, a Dallas-based restaurant technology company with technology and expertise related to point of sale (POS) integrations, according to the company.
  • orderTalk, founded in 1998 and launched as a software as a service company in 2004,  integrates with more than 10 of the leading POS providers and most major payment processing vendors
  • Top Uber Eats competitor Grubhub already integrates with several leading point of sale systems, and CEO Matt Maloney has cited the company’s technology as a main reason it was able to land an exclusive partnership with Yum Brands’ KFC and Taco Bell restaurants.
    • rnobl005
      rnobl005 on 23 Jun 18
       
      Uber Eats has a similar relationship with specific McDonalds franchises across the US.
lismarycedeno1

The Georgian Terrace Drives Guest Engagement with Ivy Smartconcierge - 0 views

www.hotelnewsresource.com/article106657.html

engagement ivy

shared by lismarycedeno1 on 02 Sep 19 - No Cached
    • lismarycedeno1
      lismarycedeno1 on 02 Sep 19
       
      Ivy: Smart Concierge system used for guest personalization.
  • Ivy®, powered by Go Moment®, is the world's first smartconcierge for hotels.
  • enhance the guest experience from anywhere, at any time
  • ...5 more annotations...
  • Atlanta’s iconic luxury hotel, The Georgian Terrace, as one of its top clients to implement their award- winning smartconcierge, Ivy®.
  • Ivy communicates with guests and provides them with personalized and near instant service through text messaging. The AI-powered smartconcierge uses guest intelligence data to understand behaviors and responds naturally to questions for guest service, housekeeping, F&B service, and anything that would typically be addressed to the front desk.
  • higher reviews online and the improved operational efficiencies
  • the hotel is a landmark of modern luxury and sophisticated Southern hospitality, inviting guests to ease into the city’s warm and welcoming embrace.
  • When these issues come up, Ivy at the property responds to guests in seconds, exceeding guest expectations and enabling front-line staff to focus on delivering more high-touch guest service,” says Raj Singh, CEO of Go Moment.
audragrace

Greek Eco-Friendly Olive Green Hotel Is Powered by Smart Technology | News | Hospitalit... - 0 views

hospitalitytech.com/hotel-powered-smart-technology

hospitality green technology

shared by audragrace on 04 Sep 19 - No Cached
  • The Olive Green Hotel in Greece provides guests with sustainable, eco-friendly accommodations powered by smart technology.
  • Guests can control room lighting, air conditioning, TVs, and other features with the help of smart tablets provided by reception upon their arrival.
  • The hotel was designed respecting modern principles of renewable energy.
  • ...2 more annotations...
  • “We employed reuse and recycle operational systems that utilize solar panels and other innovative methods that promote sustainable development,” said Lefteris Karatarakis, CEO, Karatarakis Hotels SA Company.
  • The aim of the owners was to develop a hotel that aligns nature, tradition and technology into a harmonious haven for leisure tourists and business travelers alike. 
  • audragrace on 04 Sep 19
     
    This article discusses an Eco-Friendly Greek hotel. The hotel uses smart technology, as well as solar panels, and other green methods.
corrie242

Is there a future for the GDS in a modern travel industry? - Blog - WHM Global - 0 views

www.worldhotelmarketing.com/...ure-gds-modern-travel-industry

shared by corrie242 on 11 Sep 19 - No Cached
  • A GDS is a network that facilitates automatic transactions between travel service providers like airlines, hotels and travel agencies. They have traditionally been used to provide services, rates and products to consumers.
  • The main advantage of being on a GDS is that it gives anyone selling travel products – including hotel owners with rooms to fill – a virtual marketplace on which to advertise them, meaning they are more likely to be sold to someone who wants them. It also means smaller, independent properties can bundle up packages such as those including accommodation, flights and admittance to a special event for a certain price and offer them straight up to their consumers.
  • Many airlines have also been criticising the lack of innovation within the GDS, which is preventing the airlines themselves from updating their business models to become more competitive against those that aren’t restricted by a GDS.
  • ...5 more annotations...
  • However, when the real internet did arrive, its advances started to pose a big threat to the GDSs that has never been as evident as it is today. Airlines in particular are now connecting directly to the consumer to reduce GDS fees – indeed, the lobby group Take Travel Forward estimates that airlines across the world are paying somewhere in the region of $7 billion a year in fees alone for GDSs.
  • A survey by Business Travel News suggested reliance on GDS channels will start to wane by 2020, while half expect their relevance to decline. CEO of Trip Bam Steve Reynolds opined that they won’t exist at all in seven years. Can GDSs evolve and survives clear that unless the GDS changes to meet the needs of a travel industry that is ever-changing, it may cease to be relevant and die completely.
  • GDS could continue to be relevant for travellers, particularly those travelling for business. People still need to comparison-shop quickly and easily, which a GDS enables them to do while continuing to meet their duty-of-care responsibilities at the same time.
  • GDSs will become a direct corporate booking tool as opposed to one used solely by travel agents and other industry insiders.
  • IATA study showed that airlines crave flexible platforms that offer them fare and product transparency, product merchandising, dynamic pricing and support for multiple transactions all at the same time, something a good GDS could still help them with. Perhaps it will be consolidation and the development of a consumer-facing product that helps to save the GDS in the 21st century.
  • corrie242 on 11 Sep 19
     
    This article highlights the benefits of GDS and how it is becoming obsolete to major airlines. Experts in the industry have been suggesting that the days of the GDS are numbered as technology evolves.
lavendersheshe

Why Panic Buttons Are the #1 Must-Have Technology for Hotels in 2020 - By Robb Monkman,... - 0 views

www.hotelnewsresource.com/article108972.html

technology hospitality hotel business solution tech

shared by lavendersheshe on 31 Jan 20 - No Cached
  • Safety has become an important discussion topic across our industry as reports of unsafe working environments for hotel staff have begun to emerge in the media. Surveys around the nation show that housekeepers are sexually assaulted at over twice the rate of workers in other industries.
  • Along with new laws, union pressures and impending deadlines for compliance, it’s also important to recognize the ongoing importance of media and the ways in which internal policies, such as those relating to staff safety, can make or break a hotel’s reputation. In today’s socially influenced climate, after all, a brand’s reputation can be one of two things — their strongest asset and an integral marketing tool, or their most significant liability
  • Fast forward to today and next-generation ESDs act as a dedicated safety platform that leverage Bluetooth technology to relay GPS coordinates of any employee in distress
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  • As you might imagine, this represents an important, pivotal update that ensures swift response and support, both on and off property, in the case of a staff emergency.
  • lavendersheshe on 31 Jan 20
     
    Employees are the most important asset when it comes to the hospitality industry. There has been so many instances of assault and harassment from housekeeping attendants in hotels. Hotels are encouraged to comply and use panic buttons to ensure the safety of employees.
uhey77

Despegar acquires Mexico's Best Day Travel Group for $136M | PhocusWire - 0 views

www.phocuswire.com/pegar-acquires-mexico-best-day

Mexico travel

shared by uhey77 on 04 Feb 20 - No Cached
  • Argentina-based online travel agency Despegar is boosting its position in Mexico with the purchase of Best Day Travel Group for $136 million.
  • this makes the transaction the largest in the Latin American travel intermediary space in terms of revenue and will allow it to increase its revenues by 25%.
  • 75% of Best Day’s revenue is generated in Mexico
  • ...4 more annotations...
  • 95% - of its revenue comes from the sale of packages, hotels and other travel products sold direct to consumers online and through call centers and at more than 200 kiosks.
  • “This is a significant milestone in our consolidation strategy that started with the acquisition of Viajes Falabella,” says Damian Scokin, CEO of Despegar.
  • We are acquiring a company with a solid strategic position and a successful track record that provides significant opportunities to strengthen Despegar’s presence in Mexico and to grow its business to customer value proposition.”
  • Despegar says a portion of the purchase price is payable on a deferred basis and includes a variable component of about +/- 10% based on future performance. The transaction is expected to close during the first half of 2020.
  • uhey77 on 04 Feb 20
     
    Founded in 1999, Despegar went public in 2017 and now operates in 20 countries. Despegar's unique competitive levers combined with Best Day's expertise in wholesale hotel offerings and destination services, will further enhance the value proposition. Best Day also has strong partnerships with leading travel vendors.
anonymous

Multi-Location Businesses Can Triple Growth Rate with Localized Marketing According to ... - 0 views

www.martechadvisor.com/...esearch-from-soci-and-localogy

businesses research advisor triple growth rate marketing joint technology Tech travel hospitality solution mobile hotel software green business

shared by anonymous on 06 Apr 20 - No Cached
  • SAN DIEGO: SOCi, Inc., a centralized platform built specifically for "next-level" multi-location marketers, today released its annual Localized Marketing Benchmark Report, which revealed that an optimized localized marketing strategy can yield up to three times more business growth.
  • More than 250 multi-location brands were evaluated on their overall presence, ratings and reviews, and community engagement across the top three localized marketing platforms - Google My Business, Facebook, and Yelp. 
  • When executed effectively, localized marketing can help brands build and maintain an engaged base of loyal customers, propel their presence to the top of organic search results, and, ultimately, drive increased foot traffic and in-person sales.
  • ...9 more annotations...
  • As local search becomes more intelligent and personalized, the LMBR shows that a localized marketing strategy has become increasingly important when maximizing consumer interactions and reach
  • improved their average benchmark score 20% from 2019 to 2020
  • “The way that consumers are discovering new businesses or searching for information about businesses is changing, happening more on social media and search platforms, and with local intent,” said Monica Ho, CMO of SOCi.
  • Before engaging with a business or service, nearly all consumers (97%) conduct a local online search, with 78% of purchase decisions influenced by social content. What’s more, 85% of engagement is on local pages, underscoring how absolutely critical it is for businesses to optimize their digital presence on a local level. 
  • Additionally, based on this year’s benchmark scores, three industries stand out as those that are outperforming in localized marketing: fitness, education, and personal care services
  • the majority of their listings were claimed and completed, reviews and Q&As were responded to promptly, and pages on Google My Business, Facebook, and Yelp were consistent and comprehensive.  
  • “Brands must establish a sense of trust and authority through their digital presence to foster relationships with and create loyal customers,” said Bill Dinan, CEO of Localogy.
  • The LMBR also identifies the industries with the most opportunity to build upon and improve their local presence on key platforms: real estate, business services, and cleaning services.
  • As evidenced in SOCi’s recently released report The Rise of Localization for Multi-Location Marketers, ratings and reviews are the most impactful element in a business’s search and social ranking, with 75% of the top local search ranking factors based on a business’s reviews.  
  • anonymous on 06 Apr 20
     
    A perfect example of how proximity marketing can successfully build and maintain a loyal customer base and increase their foot traffic.
cvera019

SnapShot Expands US Business With New Clients and Growing Teams in New York and San Diego - 0 views

www.hospitalitynet.org/...4083207.html

hospitality technology software tech hotel

shared by cvera019 on 30 Aug 17 - No Cached
  • "We are entering the golden age of hotel software where hoteliers have an opportunity to differentiate their offerings by assembling and integrating unique sets of applications," said Jos Schaap, CEO and Founder of mobile technology and PMS company, StayNTouch. "We are proud to partner with SnapShot, who is a foundational leader in this endeavor."
  • Today, with more than 3000 hotels on its platform, Berlin-based SnapShot has five commercial centers across the United States, Europe and Asia Pacific. In May 2017, SnapShot launched the SnapShot Marketplace, a fully-integrated ecosystem where hotels have access to applications designed specifically for the hospitality industry. Among these is SnapShot's flagship app, SnapShot Analytics, which provides an overview of PMS and performance data, Google Analytics, social media, OTA reviews and more on a single dashboard.
Maria Zuniga

Announcing the E-Business Fair 2017 - 0 views

techpoint.ng/...ncing-the-e-business-fair-2017

shared by Maria Zuniga on 11 Sep 17 - No Cached
  • The E-Business fair, Africa’s largest business fair that connects micro, small and medium enterprises on the biggest scale the continent has ever seen,
  • E-Business and the Growth of Your Enterprise”, it illustrates how micro, small and medium enterprises can grow by taking advantage of the internet era and technologies to leapfrog their business to success.
  • Connectnigeria.com CEO, Mr. Emeka Okafor, cited the importance of using technology as a low cost tool for improved market share.
  • Maria Zuniga on 11 Sep 17
     
    This article was very interesting because it highlighted the importance of e-commerce. The fact that Africa is hosting its 6th e-commer fair, shows how in every part of the world, and any type of company is using e-commere.
kdibe001

Budgeting for Cybersecurity: Risk vs Reward - NuData Blog - 0 views

nudatasecurity.com/...budgeting-for-cybersecurity

Technology Hospitality network business cybersecurity cyber attacks ddos data breach

shared by kdibe001 on 29 Jun 17 - No Cached
  • Companies are facing an onslaught of cybercrime – everything from DDoS attacks to breaches to insider theft – and the numbers are staggering. Cyberattacks typically cost large businesses $861,000 and small business on average about $86,500, according to Kaspersky Labs. Jupiter Research is estimating that the cost of data breaches will reach $2.1 trillion globally by 2019. It is the frequency of attacks and the cascade of numbers which now makes this a CEO and Boardroom issue as cyberattacks could cause some major damage or even take whole businesses down.
  • IT Security budgets are set to grow 14% on average over the next three years with small business spending as little as a $1,000 all the way to a million dollars for large companies. While some analysts like Cybersecurity Ventures predict that there will be a burst of spending – 12-15% year over year growth through 2021, Gartner Research reports that IT security spending will account for less than 5% of worldwide IT spending.
  • You can also get more budgeting dollars by leveraging bottom line increases such as incentives for VIP customers, revenue increases, and spend increases throughout the customer lifecycle.
  • ...1 more annotation...
  • Security spending does not equal security effectiveness
  • kdibe001 on 29 Jun 17
     
    I found with this article that cyber attacks are becoming alarmingly more common than we have prepared ourselves for. Businesses now need to invest in their own cyber security department or, as the article suggests, apply a cyber security budget to each department. With security budgets predicted to increase 14%, money should be collected through the customers over a lifetime of the customer so that the budget is continually there. I found this article to stand out to me because I never thought of cyber security being so crucial, but it easily makes sense. I think a lot of business lack in providing the proper amount of security to prevent cyber attacks. Personally, I never heard of a cyber security department so this was new for me to read about.
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