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Erica Davis

Hilton Fort Lauderdale Beach Resort to Install Six Wind Turbines - By Glenn Hasek :: Ho... - 0 views

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    This Hilton is taking on a very ambitious project to help save a lot of money in power costs. They are installing wind turbines on the rooftop of the hotel. The good thing about these turbines is that they seem to be sort of "stylish" and not the typical field turbines. The turbines, a total of six to start, will assist in creating more sources of electricity as opposed to the conventional methods. Electricity is probably one of the most expensive costs a hotel has to deal with. Using turbines will definitely help cut costs. Additionally, Hilton is not new to using green initiatives. They are planning to install solar panels in 2013. Both the turbines and the solar panels are expected to supply about 5 to 10 percent of the needed electricity. Also, the windows are built to block out the heat from the sun and to withstand the forces of a hurricane. Of note: this particularly Hilton was the very first hotel in Broward County, FL to receive the Florida Green Lodging designation. Erica
Michael Anthony

Reservation Software system by Michael Anthony - 0 views

  • The RDP system is designed for short term and long term reservations for hotel rooms, condominiums, homes, campsites, boat slips, parking places,
  • The system displays availability up to four years in the future, checks the past guest file, and calculates rates and packages, all within
  • is also possible to sell and reserve other additional items that are in time periods shorter than one day using the activity scheduling module
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  • Long Term Reservation Features Long term reservations can be created for guests staying between 30 days - 4 years. The long term reservations can calculate monthly rent with the ability to override and pro-rate rent. Each property can define rules for which reservations constitute as long term based on the length of stay or tax status.
  • The system can calculate various additional charges, such as a booking fee, resort fee, gratuity, pet charge, housekeeping fee, etc.  Many customers have used this ability to increase the total revenue.  These charges can be calculated as a flat fee, a percentage of total room charges, or based on the room type or room number.  A sample screen is below:
  • Up to 52 unique seasonal rates are possible for each room type or room number.
  • up to 99 unique components
  • A reservationist only enters the arrival date, departure date, and number of guests.  The system calculates the correct package charge for all possible seasons, unit types, and components
  • Rate plan patterns can be used to offer a free night periodically during the stay, or a discounted rate after a number of days.
  • several customers in the Myrtle Beach area have reservation packages that include golf at over 100 golf courses in the area.  The package includes one round per person per day at any medium quality golf course in the area
    • Michael Anthony
       
      With this system you not only can you tailor a package to specifically meet a guests needs, but you can have all the charges appear one bill with one flat rate. This would eliminate human errors such as double billing, tand he need to have 10 seperate bills. This would also make the night auditors life easier because they would have less charges to track. It would all be on one sheet of paper.
  • Most hotel customers assign a room type during the reservation process, and then assign the room number closer to or at check-in, based on which rooms are clean and available.  However, customers using the owner accounting system often assign the room number during the reservation process.  You can assign room numbers during the reservation process, anytime prior to arrival, or upon arrival.  Guests can also switch rooms after arrival, and the owner accounting module will pay the owner of each unit the correct amount.
    • Michael Anthony
       
      I think this would confuse things.
  • The RDP system guarantees availability of adjoining rooms.  For example, assume there are two rooms with an adjoining door.  The system allows one reservation to hold these two specific rooms.
    • Michael Anthony
       
      This would be good for large families and large groups of business travelers.
  • Sort Rooms by Guest Requests and Best Fit
  • Internet Reservation Module (IRM
  • Internet Reservation Module (IRM)
  • Internet Reservation Module (IRM)
  • Internet Reservation Module (IRM)
  • Internet Reservation Module (IRM)
  • Internet Reservation Module (IRM)
  • Internet Reservation Module (IRM
  • Internet Reservation Module (IRM)
  • a deposit is required to hold the room, the reservationist enters the guest's credit card number, and the system obtains an authorization immediately and automatically.
  • Internet Reservation Module (IRM
  • 50 different reservation reports included with the core system
  • which allows reservationists to determine why a guest did not book a room.  Perhaps the rate was too high or there was not enough conference space.  Proper analysis of denied reservations can lead to changing rates or policies to increase future bookings
    • Michael Anthony
       
      This is a good tool to try and entice the guest to come back for another try.
Te Gu

High tech hotel room pops up in Paris | SmartPlanet - 1 views

  • odesco said that the Surface interactive table is among the most surprising feature.  Guests can use it to browse the Web, play online games, or even use interactive maps to plan the next day’s adventures.  “Its applications are basically unlimited,” she said.
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    Surface interactive table is very popular in recently years. It is a technology that through glass capacitive touch screen. The technology is used to capture guests touch on acrylic surface. This kind of interactive table could be included games, internet and communication to offer a complete interactive experience. Guests can pass by, touch or approach the screen to activate the system and the content will start immediately when guests use finger to point the device. The technology has a lot of methods to use. The screen not only can click, double-click but also rollover, multi-touch. Because some users are use the same screen for meeting, playing game and organizing, the interactive table has a lot of ways to use even to perform activities which use two hands in parallel. If the hotel has this technology, it is really a surprise. The businessmen will use it for meeting and communication. The children use it to play games together and the travelers are likely to design maps, mark destination and organize their tourism.
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    In the hotel that I used to work in Down Town Miami they have two surface interactive tables. Guests love them! As you mentioned before they play games such as chess, Chinese checkers, and you can play the piano too. You can also check for directions, listen music, and look for information. I know there is a restaurant in Orlando that have Surface interactive tables too, it would be nice to check it out.
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    That is a great idea that Paris is putting into practice. For only 199 Euros which is around $256 dollars you can get a room like that, I will totally do it! Comparing rooms here in South Beach that are much more expensive and do not have The Eiffel Tower as the view, that is a great deal. And, they are just testing this concept for 3 months and if they see that the demand is high enough they will keep it for longer. This, at the end will result with higher profit and product differentiation. Customers will love it!
Jennifer Beatriz Hernandez

Contributing to a hotel's bottom line in 2012 as a revenue management specialist - 1 views

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    For the hotel industry, Revenue Management is able to steer the overall revenue activity reporting efficiently on For the hotel industry, Revenue Management is able to steer the overall revenue activity reporting efficiently on all segments and channels at the hotel level. Complicated pricing situations within each market and the variations from day to day have made Revenue Management rely heavily on the assistance from systems to price correctly. I can see this every single day as I work for the Sales department of a hotel in South Beach and our prices have been fluctuating tremendously in the past few months. This article covers: - The evolution of analytics for hotels - Expertise in the industry - How hotels deal with the uncertainty - How crucial these IT systems are going to be in 2012
Melissa Krajewski

Going green in Monte Carlo - Travel - MiamiHerald.com - 0 views

  • The Société’s environmental successes range from banning red (bluefin) tuna to the recovery of ink cartridges in a sophisticated recycling program that reclaims six different kinds of waste.
  • What’s noteworthy about Monaco’s firm resolve for environmental protections is that it enhances the vaunted Monte Carlo experience, from the quiet serenity of its piney beaches to the lively buzz of the Place du Casino, arguably the hub of Monte Carlo’s dazzling nightlife, where the iconic Belle Epoque casino and Hôtel de Paris still glow dramatically every night, albeit with low-power floodlights.
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    Hotel de Paris in opulent Monte Carlo, Monaco pleasantly surprises as a forerunner in the hospitality industry's green revolution. Prince Albert II leads by example after having a 'sustainably' lavish wedding using local and fair-trade products. Even though "mullet carpaccio" does not sound delectable to me; I am sure world renowned Chef Alain Ducasse knows how to transform the ordinary into extraordinary. Prince Albert II went so far to even have his cows supply the milk for his ice cream dessert, I call that dedication. With such excellent leadership and funding in the green initiative the Prince Albert II of Monaco Foundation addresses three major environmental issues: climate change, biodiversity and water consumption. Because of the Foundation visitors to Monaco participate in the green initiative with or without their knowledge. The casino, four hotels, several restaurants and spas all educate their staff on how to "be green." Hybrid shuttles, organic farming, reclaimed watering, on-site herb gardens and the banning of bluefin tuna are all examples of how the hospitality industry in Monaco has gone green. Monaco's will and initiative in the green revolution is inspiring. I hope that every hotel worldwide can try to adopt some of these practices and look to Monaco as a role model.
Kevona Richardson

Travel agents know something you don't - CNN.com - 0 views

  • In an age where travelers of all ages turn to the Internet to book flight and hotel reservations, modern travel agents are offering expert advice on cruises and tour packages to far-flung locales, advice on the best a particular city has to offer, exclusive perks, hidden discount prices and the security of an adviser in case of inconvenience or disaster.
  • Successful agents know that their customers have access to lots of travel information -- often too much -- and want time-saving guidance, exclusivity and security in a complicated world.
  • It's true that there are fewer U.S. travel agents today: 105,910 in 2010 versus 111,000 in 2006, according to the American Society of Travel Agents. And there are fewer agencies: 14,800 agencies in 2010, compared with 18,850 in 2006, according to ASTA.
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    Arthur & Alex Beach were onboard the Costa Concordia when it began to sink. They were taken from one place to another on bus and train, until they go to an airport outside of Rome where they were able to call their son to call their Travel Agent, Jackie Berube, where she helped them book a flight out the next day. Many people these days have access to the internet where they can look at the information themselves. There are also many people that would like to save the trouble and call a Travel Agency to help them find specific information. Although when the Economy isnt doing so well, they begin to drop Financially because people are traveling less. Travel agents used to rely heavily on a percentage of the price of an airline ticket, now they often charge flat fees for airline ticket purchases or creating a custom trip package.
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    Some travel agents has made a shift in the way they do business. Since most agencies have went out of business after airlines took away their commissions and consumers started to shop online, they had to start offering more service than the internet can provide.
Craig S. Wright

Morgans Hotel Group Reports Fourth Quarter and Full Year 2011 Results - MarketWatch - 0 views

  • Adjusted EBITDA decreased by $1.1 million from the comparable period in 2010 primarily due to renovations at Delano and Hudson
    • Craig S. Wright
       
      The company incurred additional expenses.
  • During 2011, the Company sold its ownership interests in five hotels while retaining management and terminated its management and ownership interests in the Hard Rock Hotel & Casino in Las Vegas
  • During 2011, the Company reduced its consolidated debt by approximately $232 million
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  • In December 2011, the Company entered into a hotel management agreement for an approximately 360 room Mondrian-branded hotel to be located on the South Bank of the River Thames in London.
  • In February 2012, MHG completed a $10 million renovation at Delano South Beach, which boasts upgraded exclusive bungalows and suites, improved public areas, including the pool, restaurant and bar space, and additional meeting space
  • Adjusted EBITDA was $8.6 million in the fourth quarter of 2011
Kelly Baptist

Hilton Fort Lauderdale to Install Six Wind Turbines | Green Lodging News - 0 views

  • Costa Dorada Associates, Miami, is behind an effort to install six 40-foot, 4 kilowatt wind turbines on the roof of its 375-key Hilton Fort Lauderdale Beach Resort.
  • the wind turbines are part of a larger effort to increase the percentage of electricity provided through renewable energy technologies.
  • the first step in a process that will also include rooftop solar panels in 2013 and possibly even street-level wind turbines in another two or three years.
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  • The first six turbines are expected to supply about 5 percent to 10 percent of the hotel’s electricity. The solar panels could meet another 5 to 10 percent.
  • The resort’s Green Team oversees and spearheads the many programs the hotel has implemented for waste reduction, resource conservation and energy efficiency. Recycling all paper, fluorescent bulbs, lighting and batteries as well as the installation of automatic water flush-o-meters in all public restrooms are some of the programs the resort has initiated.
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    This article announces the use of Wind Turbines as one of Hilton Fort Lauderdale's green initiatives. Six 40-foot turbines will be installed on the roof of the hotel and are the first part of a process that will include solar panels and possible even street-level turbines. Both methods will help increase the amount of electricity provided by renewable resources. The wind turbines are projected to provide 5-10% of the hotel's electricity, and the solar panels could add another 5-10%. I think this is an excellent green initiative, and I've never heard of a hotel undertaking it before. The possibility of 10-20% of the hotel's electricity coming from wind turbines and solar panels is pretty significant. According to Andreas Ioannou, general manager, the hotel is hoping to get up to 25% of their energy from these sources. It appears that the resort has been very energy conscious since its opening, and is the first resort in Broward County to receive the Florida Green Lodging designation. They also have a Green Team, which oversees other green initiatives such as recycling all paper, using fluorescent light bulbs, and automatic water flush-o-meters in public restrooms.
Jennifer Koren

How to Go Green: Weddings - 2 views

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    As I am getting older, I have had the joy of attending many weddings of close friends and family. Currently, I have been helping my best friend plan her wedding and I stumbled upon this. I think this article provides a few interesting pointers for the "big day." The big day doesn't have to use all the electricity in the world, or require you to cut down a bunch of trees. This article highlights ways to make your wedding more eco-friendly. For wedding invitations, use recycled paper. This also goes for thank you notes and name cards. Everything that goes into a wedding is made from something. Try to buy locally- it supports small businesses as well local vendors. When picking a venue, try to think about travel costs for relatives and friends. While having your wedding at the Biltmore may be beautiful, A quiet farm in Homestead or even a small wedding on the beach may be nice. No electricity is needed then. When arriving at your wedding, you may want to think about providing your guests with a shuttle service. This will drastically cut down on the amount of chemical emissions released into the air. Try to use flowers that are in season in order to reduce the amount of chemicals and pesticides used. Fresh flowers smell better and look nicer. Green Weddings: By the Numbers 2.3 million: Number of couples that get married in the US each year. That breaks down to more than 6,300 weddings a day. $20,000: The average budget of a wedding in the U.S.; this number increases to £16,000 ($31,222) in the U.K. and decreases to €12,000 ($15,782) in France. 14.5 tonnes: The amount of CO2 created by the average wedding in the U.K. 80 percent: The percentage of gold minded each year that goes into jewelry, out of 2500 tons. 50 years: Length of time the current amount of already-mined gold could satisfy demand; much of it currently sits in bank vaults and in old, unused jewelry.
anonymous

Revealed: Marriott's 500 Million Hack Came After A String Of Security Breaches - 0 views

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    This article explores multiple hacks of different Marriott networks that led to guest and employee security breaches. More specifically the hacks include a third party IT security who downloaded malware that ended up allowing access to internal Marriott email. Another involved hackers stealing the starwoodhotels.com domain which allowed them access to consumer information thinking they were booking rooms. Another beach came through the use of an insecure password for one of their cloud networks.
hannahamorton

Grand Cancun Eco Island - 0 views

  • Grand Cancun will be a mega-building, an offshore city standing on stilts where hotels, commercial centres, convention centres, cinemas and loads more will provide the ultimate experience in hospitality while cleaning the seas, being totally self sufficient, having zero-carbon-footprint, and providing drinking water and energy for the city from renewable resources.
  • Grand Cancun will provide part of the city`s needs with clean, local renewable energy.
  • Solar panels will cover most of surfaces, including see-through photovoltaic polymers on the dome.
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  • Every residential block on the tower will have vertical wind turbines and solar panels.
  • All rain water will be collected and reused.
  • Underwater there are systems of tidal and wave energy collectors
  • A large inverse-osmosis desalination plant will provide drinking water for all the users of the complex and some for the city.
  • The shape of the building, its private beach and waterfront, and the coast will direct water right through waste collectors for floating solids and hydrocarbons.
  • Above the water everything is planned to care about the environment, and about motivating people to share the responsibility.
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    The Grand Cancun eco-complex including hotels and convention centers, set to be completed in 2020, will drive ecotourism to Cancun while utilizing multiple green hotel technologies. The mega-building will have zero carbon footprint and be able to provide drinking water and energy to the city, all while helping clean the surrounding ocean water of pollution and waste. Remarkably, the entire structure is built on stilts, taking up no space from the ocean marine life. I recommend checking out the pictures in the article, the design is incredible!
aycasa

8 Benefits of Using RFID Wristbands for Resorts and Attractions - US Blog - 0 views

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    As technology is advancing, the hospitality industry must also stay on top with the latest trends. Hotels and theme parks using RFID wristbands have gone in the last few years. "RFID Systems are advancing, and more companies than ever are offering these solutions to the leisure industry. This helps drive prices down for operators looking to take the plunge into RFID." The article mentioned 8 benefits of using RFID Wristbands in the hospitality industry. The 8 benefits are: improve guest check- in and entry, go cashless, a hands-free experience, family freedom, security and control, make a social splash, one wristband to rule them all, and lastly, data and insight. As mentioned in the article, Disney World released their wristbands, MagicBand, in 2013 and they have been a hit ever since. I personally worked at the main entrance of Disney's Magic Kingdom and it was much easier and quicker for the guest to enter the theme park with their band rather than an actual ticket. Those guests with wristbands already had them out and were ready to tap the band and touch their finger on the glass. Versus other folks where the parents had the ticket cards for their whole party and once they got to the entrance they had to look for the tickets, pass them out to their kids, and then collect them from everyone once they entered the park. Not to mention, they would have to pass the tickets back out o everyone if they are going to use a FastPass for one of the rides. RFID systems are not new to the industry, as they have actually been used for hotel key cards for many years, however, now they have given them a better use. RFID wristband users may use their band to enter theme parks, hotel rooms, and music festivals, and they can use them as a credit card to pay for things on the property. It's a huge advantage to use these wristbands because it is much easier to wear a band than having to carry around a room card, ticket and a credit card, especially at theme parks o
natyangel

How IT Can Go Green | Top Stories | | Hospitality Magazine (HT) - 1 views

  • In the world of information technology (IT), the green movement is taking shape.
  • Technology is a tool to provide solutions, but regrettably, technology can also be a source of the problem due to factors like energy consumption and the environmental impacts when disposing of obsolete or broken technology (i.e., e-waste).
  • Like any business initiative, green IT projects will require strong commitment from an organization’s top management and investment in time and resources at all levels.
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  • The environmental focus is here to stay and must be embraced.
  • Clearly, hotels and resorts are in the business of making money, but they must do so in a conscientious manner
  • The focus on sustainability or "going green" is quickly becoming a major trend. But let’s face it, being environmentally conscious is the right thing to do, and it should be a business imperative for everyone. After all, a significant portion of the hospitality and tourism industries rely on the natural beauty and desirability of destinations: beach resorts, mountain ski lodges and canyon-land ranches
  • Deploying effective technology practices such as Energy Star compliance to power down computers automatically after periods of inactivity and server virtualization: This means having applications which share a common server rather than each application hosted on a separate server.
  • There are numerous opportunities for IT professionals to take leadership roles in helping their organizations to adopt sustainable practices.
  • Using IT responsibly and effectively to reduce energy, water and paper consumption: Energy management systems are effective at controlling guest comfort while saving energy consumption and costs.
  • Tackling e-waste and deploying recycling technologies to reduce environmental waste and impacts: Many electronic firms offer responsible recycling programs for used hardware. Technology can also be utilized to assist in the recycling process
  •  Digital marketing practices: Using digital media instead of print media is a great way to save money while reducing the impact on the environment. By tapping into social media, you can let guests be involved in green practices and spread the word virally about all the good the organization is doing
  • There is a growing environmentally conscious market, a profitable segment to tap
  • .    Educate employees and guests to improve awareness of environmental issues and green practices in your organization and the industry.
  •    Conduct an energy audit to see where and how energy is being consumed and to establish a baseline. Continue these audits on a regular basis.
  • Seek suggestions from employees and guests, and offer rewards for ideas that get implemented.
  • Celebrate and market key successes
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    This article emphasizes the positive and negative aspects of the hospitality industry adopting to sustainable practices. It recognizes that this industry is in the business of making money, while appoints the importance of doing so conscientiously, respecting the environment. It shows the steps that the organizations should take on its journey to action. I believe that sustainability should be a business imperative and not a lifestyle choice, as the sustained interest among consumers in tourism products and services are continuously increasing. That should be beneficial for the organization, positively affecting the operating revenue.
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    The articles describes, how technology helps a hospitality firm in conserving non renewable resources. It focuses on sustainability of hospitality industry. The article describes one interesting point, educate the employees and the guest, employees and guest are the pillars of any hotel. If they understand the concept of going green, it would be easy for the organization to conserve energy. use of E marketing by the hotels has reduced the use of paper, which mean many trees are being saved from getting cut. Use of recycle bins by the firms makes people aware of the waste which an be recycled should be disposed off separately. The use of tablets in the rooms is another way which the hospitality firms have adapted to go green, it not only saves paper but also gives a new amenity in the rooms.
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    The emphasis on sustainability and going green is everywhere, including hospitality and tourism industries. Within the scope of information technology, there are numerous opportunities to becoming greener and more sustainable both in the short and long term. First, using IT responsibly and effectively to reduce energy, water and paper consumption are advantageous and can also be seen as consumer driven. For instance, if a hotel offers a guest the convenience of controlling temperature through their smartphone or using their smartphone as the room key, not only is the hotel becoming greener but also the guest will appreciate these value added features. Instilling technology practices such as Energy Star compliance will lead to less consumption. Additionally, addressing the issue of e waste and creating recycling technologies to reduce environmental waste and impact adds on to the sustainable strategy. Lastly, with the growing environmentally conscious effort, creating marketing strategies to promote green practices improves the company's image, increases awareness on becoming more sustainable, and educates the public on becoming greener. It takes time, as employees need to be trained in order to become aware of environmental impacts (such as printing less paperwork and shutting off a printer when idle), track energy consumption, and instill these behaviors on a day to day basis. According to this article, it was noted that " for many guests, particularly Millennials, environmental stewardship is a key topic that resonates with them. It has become one of the decision-making criteria used to select companies in which they do business, including hotels and resorts". I believe that sustainability and the promotion of green practices is not a fleeting trend, but rather it is a change in mindset in which younger generations appreciate this adopted conscientious value.
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    The article discusses the many ways the IT world is finding new ways to be sustainable in the hospitality industry. Changing the way a hotel runs by introducing e-mails to guest and other companies to reduce the paper flow or allowing guest to do mobile check-ins can reduce a lot of paper waste. Also, having guest use their phones as key cards for their rooms can aid in avoiding wasting and needing to create key cards. By hotels having an energy saving system, they reduce electrical waste by having computers on low power consumption mode. One main thing the article mentioned that I personally see a lot of hotels doing is digital advertising. Instead of relying on paper advertisement, hotels rely heavily on ads on social medias, facebook, google, and third party vendors.
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    This article discusses the IT green movement that has been in action since the rise of technology and ways on how IT can go green. Some opportunities in the green IT movement include the following: - Using IT responsibly and effectively to reduce water, energy, and paper consumption. This gives IT teams to take advantage of a few technical enhancements within their hotels to provide key cards available on smart phones, email to reduce paper, and digital signage. - Deploying effective technology practices such as Energy Star compliance to shut down computers automatically after periods of inactivity and server virtualization. This would mean for everything to be on one common server, and companies can save money on computer hardware and power consumption. - Tackling e-waste and deploying recycling technologies to reduce environmental waste and impacts. This could be implementing by introducing a safe recycling system for used hardware. - Digital marketing practices. This could be like using digital media to save money or using social media to encourage guests about the green practices that the hotel is implementing. - Marketing strategies to report and promote green practices. This could be having the business properly use marketing strategies to target these environmentally conscious market and find ways to promote green practices to this market segment. These are all very effective ways for IT teams to go green within their hospitality businesses. These green IT projects will need approval from top management and investment in time and resources.
agrie013

Twenty Four Seven Hotels Updates Accounting to Aptech's PVNG for 23 Properties - Hotel-... - 1 views

  • Aptech Computer Systems, the industry standard for hospitality financial systems, announced Twenty Four Seven Hotels updated its Enterprise Accounting for 23 properties to the PVNG Cloud Back Office system. Twenty Four Seven Hotels is headquartered in Newport Beach, California, with a portfolio that includes Marriott, Hilton and Hyatt brands. Aptech is an IBM Premier Solution Provider as well as a Prophix Premier Business Partner offering web-enabled business intelligence, budgeting, and hotel accounting software systems that are 100% hospitality specific.
  • Twenty Four Seven Hotels upgraded all 23 properties from Profitvue® to Aptech’s PVNG hotel accounting software in late 2019
  • Twenty Four Seven Hotels’ Vice President of Finance and Accounting Samuel Grant said, “All our properties are on PVNG now and the upgrade went smoothly. My staff loves the system. PVNG is easy to use and its cloud platform enables me to manage and review financial processes from anywhere on a mobile device. This makes it a very efficient system and gives us greater latitude in our financial operation.”
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  • PVNG supports one property or a large multi-brand, multi-property portfolio. PVNG uses the most current technology platform incorporating AP, AR, GL, Statistics, Financials, and a Bank Reconciliation, all with easy to use, familiar browser navigation.
  • Each of our properties is a separate entity and PVNG lets us provide separate financials for each,”
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    Twenty Four Seven Hotels has moved all their properties to Aptechs PVNG software. PVNG is a cloud-based enterprise accounting software. Aptech is a software company that has 100% hospitality specific software systems. Twenty Four Seven hotels has had no issue with this software as of yet they have only been seeing the positives of the software, the staff finds it very easy to use as well as the vice president of finance for the chain. twenty four seven hotels portfolio also includes Marriott, Hilton and Hyatt brands. this could see major hotel brands switch to more cloud based technology if this chain continues to be successful with it
lavendersheshe

10 Smart Hotel Marketing Strategies to Increase Bookings | WordStream - 0 views

  • The challenge of being in the hotel marketing industry is the overwhelming amount of competition. Especially with the growth in popularity of websites like Airbnb and Home Away, it’s become even more challenging to stand out against the competition to gather more bookings.
  • You need to be EVERYWHERE relevant online for potential bookings so people can find you in the window when they need to book a place to stay.
  • Remarketing is a critical component for hotel marketing due to the fact that travelers are distracted not only by everyday distractions (like pop-up phone notifications and crying babies), but to the fact that there are hundreds of other options they can choose from.
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  • What type of hotel are you marketing, and who is your typical guest? There needs to be a different strategy for marketers of a Super 8 Motel off Route 9 compared to the Ritz Carlton on the sandy beaches of the Caribbean shores. These people book differently, travel differently, and have different budgets
  • Figure out when things are busy, steady, and slow and then adjust your budget accordingly. Make sure your windows aren’t too narrow. This often requires planning ahead, but Google and other ad platforms make it fairly easy to adjust your budget on an ongoing basis
  • For example, you could offer all first-time guests a 15% discount. Incentives are also great for creating a sense of urgency to spur people to book with you before they miss out on a special limited-time offer.
  • For instance, you could partner with a popular brewery and run a contest where the winner gets a free brewery tour and beer tasting along with a discounted stay at your hotel. Building these relationships will lead to easy, effective, and affordable marketing that will definitely increase your booking rates.
  • Don’t Just Market the Hotel, Market the Location
  • Marketing and customer service go hand in hand, especially in the hospitality industry. If you go above and beyond for your customers, then they are much more likely to pay it forward and do the same for you in terms of stellar online reviews, referrals, and return visits.
  • Customer loyalty programs are a wonderful way to ensure customers come back again and again.
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    The hotel industry is highly competitive and it is important to maintain an appeal to your customers and gain a competitive edge. Smart technology strategies is a way for a hotel to be able to ensure business and remain relevant to the target audience.
jmore044

A Necessary Evil: A Look at The OTAs - Hotelier Magazine - 0 views

  • So, what’s the issue? For one, the whopping commissions the massive web-based entities take, routinely in the 20- to 30-per-cent range
  • Hotels won’t give them any parameters at all, he points out, and a different pricing model will have to emerge. “They won’t necessarily take commission or such, but they might charge you just to drive people to your site. It’s a scary idea.
  • The net result, says Estis Green, whose company conducts hotel data analytics, is that hotels can’t really compete on price alone anymore. It’s why, in today’s new reality, competition is a game played with other factors, including value-added services, rates based on multiple nights’ occupancy or other inspired — even desperate — offers devised by hoteliers.
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  • The ultimate trick to navigating the new landscape is for hoteliers to gain a better understanding of their customers, and to apply that knowledge in a way that’s mindful of the distribution channels that deliver them.
  • Consider also the slew of limitations OTAs impose on their partner hotels regarding details such as the cutoff point at which unsold inventory is restored to the property for its own sales efforts. And their very presence irks a lot of hoteliers, who grumble that they’ve lost control of their own assets, a reality made even more bitter because they invited the snakes into their own meadow. “In my humble opinion,” sighs Jeff Froehlich, director of Sales and Marketing at Vancouver’s Shangri-La Hotel, “Hotels created the monsters that are OTAs.”
  • Certainly OTAs are a high-cost channel, but every channel has fees, and the potential in any market is different based on those channels. An independent hotel on the beach is probably using an OTA more than a branded five-star urban hotel that has its own loyalty program.
  • The optimal channel is one that leads directly to the hotel itself. The dollars spent by guests who book through a hotel’s website are pocketed by the hotel. To that end, operators might improve the look of their websites, include better content, post quality photos and generally ensure the site is superior to the competition. Additionally, they might spend some time contemplating value-adds: including free breakfasts, complimentary room upgrades and late check-ins. Loyalty programs also serve as powerful anchors for an increasing number of hotels. When someone buys a room through an OTA, he doesn’t enjoy the benefit of added points to his standings with the property.
  • Online travel agents are evil, Froehlich says, but necessary. “There’s no point trying to put the monster back in the box.” And no one is disputing OTAs’ right to real estate in the hotel universe. The notion that OTAs have grown too big for their britches notwithstanding, says Le Saint Sulpice’s Di Re, doesn’t mean hoteliers are talking divorce. “We have no choice,” he shrugs, conceding the fact the online agents have massive marketing power. “You’re damned if you do, damned if you don’t.”
mperk010

Tech trends and how the hospitality industry is changing for good: An executive panel -... - 2 views

  • Examples abound. Hotelier Sonder launched its Miami operations pre-pandemic and its model provides a smooth, touchless experience. Booking, sign-in, even contacting customer service at its properties is done via app, Artmann said.
  • “Knowing that everything from now on is unknown the elevation this season we are in will remain a type of normal and adapt as we do,” he said. “Covid-19 for any hotelier has been a rollercoaster of everlasting changes. The key has been to remain flexible and open to creating new ways of doing old tasks. We aren’t re-inventing the wheel, but we are accelerating with it.”
  • Many relied on technology already in place. Loews Miami Beach Hotel had contactless applications in place, including a live texting service that connects a guest with team members on property for various needs and informs guests about events, promotions and other happenings on property.
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    "The pandemic challenged the hospitality industry like no event before. All elements of business and leisure travel, from lodging and ground travel to food and beverage, were immediately shuttered. Though slow, recovery has returned for some"The article talks about how Covid has impacted the hospitality industry and how they are using technology to change the new normal. For the business that do not adapt and use technology to help them through these tough times they may never recover.
taurus1313

4 Must-Have Unattended Payments Features for New and Existing POS Installations - DevPr... - 0 views

  • Security and loss prevention are important to any business, but they are particular concerns with unattended payments. With no sales associate to monitor behavior, self-service terminals may be a target for theft or tampering.
  • Today’s consumers demand that any customer-facing solution is convenient and easy to use,
  • and business owners won’t gamble on a solution that could diminish customer loyalty.
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  • Many types of businesses and organizations that are implementing self-service are doing so to help improve average sales and customer throughput.
  • It’s vital that unattended payment solutions integrate with the business’ systems, such as point of sale (POS), retail inventory management, restaurant kitchen display system, or accounting systems. Your solution will have far less value if it stands alone and requires your clients to manually transfer data to other systems.
  • Lower labor costs
  • Fewer order or cashier errors
  • Better space utilization with fewer checkout counters
  • Reduced risk of employee theft due to less cash handling
  • The number of consumers who prefer self-service is growing
  • 66 percent of shoppers favor self-service technology over interacting with sales associates
  • 77 percent of consumers say they’d be comfortable in a retail setting where there is only self-checkout — no sales associates at all
  • Quick service restaurants are launching self-service ordering and payment, keeping lines shorter and serving customers faster
  • These solutions should meet all Payment Card Industry (PCI) standards, including best practices for skimming prevention.
  • Unattended payment solutions represent the chance for you to enter the market as the opportunity grows
  • Not only does this give you a broader market in which to sell your solutions, it can also differentiate your business from direct-selling POS providers, positioning you more strongly to compete
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    Unattended POS systems are being utilized in spaces beyond vending and self service. Many industries are leaning towards changing to self serve kiosks and this article explains why and shows for benefits to this system. I have seen this system move from grocery store checkouts to the McDonald's located in a busy beach side town.
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    the article highlights the benefits of using unattended pos systems and how there is a growing tendency for self service and less face to face interaction in retail and hospitlaity business
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    "Lower labor costs Fewer order or cashier errors Better space utilization with fewer checkout counters Reduced risk of employee theft due to less cash handling"
Diya ZHAO

Five Innovative Technologies Hotels Use | Work in hotels, find hotel jobs and internshi... - 1 views

  • Every year they come out with new innovative technologies to make your stay at hotels all around the world easier and more comfortable than they have even been before.
  • All these things are possible and more with this easy to use remote technology at the Montage. Room personalization is a great way for guests to make themselves feel comfortable while they are away from home. No longer are you stuck with standard room temperatures or television settings. You can use this technology to make your stay a true vacation. 
  • This eliminates the time needed to spend at the front desk waiting for front desk staff to help you or logging on to your personal computer while you are at the hotel giving you quicker easier concierge service
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  • Offering a new but desired technology the Ushuaia Beach Hotel in the capital of Ibiza has been able to help make your stay even more fun while sharing it with your friends.
  • You can now save yourself the time and trouble of checking into a hotel at the front desk. With the advanced technology the Clarion Hotel in Stockholm Sweden offers, you will be able to bypass the check-in process and head right to your room.
  • No more calling and requesting services at this high class hotel. The innovative technology at the Eccleston Square Hotel London allows you to order your services through your iPad. Using the touch screen you not only request your room to be serviced you can request what time your room be serviced. With a touch of your iPad screen you can easily make reservations at the spa.
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    Every year hotels come out with newer more advanced ways to make your stay more comfortable. In some hotels gone are the days of getting up and turning off the light or calling and trying to get services via the telephone. Remembering to put out the Do Not Disturb sign is now a thing of the past combined with remote systems and keyless entry already out and being used it makes one wonder what they could possible think of next.
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