Group items tagged

Technology, if used correctly, can assist in the automation of business processes (thus freeing precious resources), provide situational awareness for all agencies involved and provide real-time information to users. This article reviews the uses and benefits of one such technology solution, E-Sponder, at two major events (The 2004 Presidential Debates held at Washington University in St. Louis and the 2005 Super Bowl held in Jacksonville, Fla.) as well as provides guidelines when choosing a technology solution.

Gragnani and Smiley immediately saw that E-Sponder – a collaboration and information-sharing portal developed by Convergence Communications based upon Microsoft Office Professional Enterprise Edition 2003 technologies – offered the potential for real-time collaboration because it delivers collaboration functions such as e-mail, forums, calendars, shared documents, task lists and messaging that allow stakeholders to efficiently work together remotely. Gragnani and Smiley knew that Convergence would be willing to work with them to customize the solution to accommodate their changing needs.

Technology, if used correctly, can assist in the automation of business processes (thus freeing precious resources), provide situational awareness for all agencies involved and provide real-time information to users.

tech giant has been unveiling a handful of travel-related features for its Google Home and related products, including instant translations and flight ch

eck-in and booking tools.

Google Assistant will soon be able to check U.S.-based travelers for their flights.

This article will cover a couple of ways your POS system can help boost productivity in your establishment and ultimately increase profits because, isn’t that always the goal

When experiencing peak traffic times in your restaurant, it is important to have the correct number of employees staffed

On the other hand, staff too many employees and you either end up paying people to stand around or with frustrated employees because of a decreased tip share

CaterTrax, a leading catering management software company, has announced the launch of their new assistive technology - CaterTrax Assist. The solution will offer users a fully automated artificial intelligence (AI) solution for web accessibility and ADA compliance.

Our collaboration with accessiBe provides the ideal solution for our clients.”

Once installed, CaterTrax Assist performs an initial scan of the website and activates an on-screen accessibility interface that allows users with disabilities to adjust the site to meet their needs. Every twenty-four hours, the site is rescanned and leverages machine learning technology to make continuous improvements. This new service provides a comprehensive solution for providers adapting to ADA regulations.

Conventional wisdom has been that planning travel, whether for leisure or business, is still too personal and confusing for artificial intelligence (AI) to replace the travel shopping experience.

Answers may lie in Natural Language Processing (NLP). NLP is a subfield of artificial intelligence focused on the processing and analysis of both spoken and written languages. An NLP application could provide the mechanism for planning and booking a full travel experience. Only with exceptions and errors being sent to an experienced travel agent for analysis and discussion.

With NLP’s prediction modeling capabilities, the conversational chatbot could inspire a unique experience during the travel planning process.

perform various administrative tasks and offer excellent customer services

ensure an effortless and convenient practice for travelers

chatbots

AI in Hospitality: The Impact of Artificial Intelligence on the Hotel Industry By Hotel Tech Report Last updated January 25, 2023 9 min read Revenue Management Systems Livechat & Chatbots TABLE OF CONTENTS Hotel Operations Hotel Revenue Management Hotel Marketing Hotel Sales & MICE Guest Experience Human Resources and Labor Large Chains

estimated that 14% of jobs across 21 countries are at high risk of automation.

rtificial intelligence (AI) can greatly improve hotel operations by automating repetitive tasks such as booking and contactless check-in processes, freeing up staff to focus on providing personalized service to guests.

Underpinning this is an intermeshing of technology development, shifts in demographics, and globalisation which has also brought about rapid urbanisation

This in turn has led to a change consumers’ expectations and needs

Although disruptions are commonly perceived by incumbent players as threats to their businesses, disruptors could also be sources of significant opportunities for incumbent players to create newer and better services as well as experiences for their guests, hence entrenching themselves even more within the industry. 

Organisations that aren't actively making use of technology trends will find themselves increasingly struggling to compete as their competitors capitalise on the advantages that technology offer, and new, more innovative players enter the space making technology core to the experience.

For hotels, we have already seen the ability to make room reservations from mobile devices become commonplace, but by 2017 PwC predicts that at least two-thirds of hotels will allow mobile check in. And from there, the sky's the limit.

But most importantly, when the user is making use of their mobile to interact with a hotel, they are providing that hotel with data on their preferences, for example, how they use the hotel's facilities. This information can then be used to personalise the experience – perhaps by offering discounts to favourite services or hotel restaurants, or providing the customer with a favourite drink ready-chilled in the bar fridge on their return visit. This personalised level of service is shown to resonate with customers and improve their experiences.

unique in that it will be customised to meet the needs of modern travellers and can be re-packaged for use in other resorts globally

that it will be customised to meet the needs of modern travellers and can be re-packaged for use in other resorts globally

Its new subsidiary, Genting Information Enterprise Sdn Bhd, has developed the management system called the Genting hospitality property management system

Statistic Brain reports that 148.3 million travel bookings are made on the internet each year. In fact, a majority, 57 percent, of all travel reservations are made on the Internet.

Hotelmarketing.com says “The internet continues to revolutionize the basic principles of hotel marketing, and new data suggest that the impact of social media on the hospitality industry is growing at a pace equivalent to technology itself.”

M3PS is structured to offer customized solutions to its customers, from basic accounting functions (such as bank reconciliation and accounts payable) provided on an a la carte basis, to comprehensive management of the full accounting cycle. Outsourcing of these accounting functions will allow M3PS customers to improve margins, increase shareholder value, streamline operations and deliver more focused services to ownership groups. Two major advantages for customers partnering with M3PS will be scalability and talent acquisition. As portfolios change, M3PS will take care of providing service when customers need it, eliminating the scenario of inflexible and non-variable overheads that negatively impact the ROI of a property. By specializing exclusively in hotel accounting, M3PS will have access to top-tier talent in the industry and has two CPAs and multiple MBAs currently on staff. The team will be led by industry veterans with decades of hotel accounting experience.

The use of property management systems within the hotel industry has grown significantly over the past decade, especially since cloud technology became mainstream. There are a number of key benefits to using a PMS, including the ability to easily manage your calendar, resulting in fewer double bookings or costly errors.

When deciding on a budget, those in the hospitality industry need to consider the licensing costs associated with the property management system, but also the costs associated with setting up the system, and those associated with training staff members. After the budget has been established, stick to it.

While those in hospitality want direct bookings, customers will tend to book based on price and ease of use. For this reason, when assessing the different PMS options on offer, it is imperative that you opt for one that includes its own web booking engine and that the booking engine itself is both reliable and user-friendly.

An HRMS includes separate HR modules to take care of specific HR and admin tasks leaving HR staff free to focus on creating a better workplace. These are the core functionalities of an ideal Human Resource Management System:

odule to track and monitor applicants

inbuilt accounting module, automated tax computations, frequent audit & reporting tool, tabular data storage, and configurable rule-based engine.

At RLH, “We’ve prioritized anything that has to do with automation,” Mr. Edwards said.

A key on your phone, voice-activated digital assistants that can order fresh towels, electrostatic sprayers—hotels are piling on tech workarounds to keep guests safe from Covid-19

U.S. hotel companies are doubling down on automation and fast-tracking technologies such as digital room keys and voice-activated digital assistants to minimize contact between guests and hotel staff amid the coronavirus pandemic.