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E-marketing is pretty much an enhancer to revenue management, sustainability in tourism specially in development companies. Nonetheless, e- marketing also encourages individuals to do their booking for hotels and flights via the internet and trains bookers to learn about the search engines when booking flights. In essence, e- marketing encourages to learn about different types of search engines that are available to individuals for traveling and it benefits the different advertising companies as well as the travelers.

This article is five hotel groups streamlining their management accounting process by using Aptech's intelligence and financial products. The systems were selected because of their ability to interface with several property management systems, level of accuracy, and reporting capabilities. The systems are internet based and be used for single or multi-property companies. I find this article to be interesting because at the end, it speaks about Aptech Computer Systems, Inc. as a leader in the hospitality industry. It approach to creating state of the art products is attributed to "leveraging change by valuing human relationships and applying technology to solve business problems for people". I think that is a great premise for a company to build on.

The JW Marriott Marquis Miami and Hotel Beaux Arts Miami are three Marriott hotel brands that have been combined as the setting to create a revolutionized guest experience experience with the use of technology throughout the property. Not just technology here and there, but rather technology as the primary provider of the experience. This is evidenced by the conference room amenities: Virtual Meetings by Marriott, mobile video concierge, world's largest video powered by Cisco, digital signage, and wireless IP phones for guest use (which allow guest to order room service, check the weather, special offers, etc.). The goal and vision of the property is to allow guests to experience the advantages of technology to interact with other guets, co-workers, and hotel employees, in hopes that they will enjoy new ways to communicate, as well as have more fun. The hotel has already experienced several benefits and other favourable results: a one-of-a-kind experience for guests, effective marketing of hotel services, operational efficiency from working with one vendor, and increased guest safety thanks to 70 surveillance cameras deployed throughout public areas of the property and monitored by Cisco, who will notify hotel personnel immediately of any emergencies.

StayNTouch which is a mobile hotel PMS technology provider, is partnering with Ruby Hospitality. The owner, Jerry Dicker, chose StayNTouch because it fits in with their mission to deliver a unique high quality product with amazing service at a great value as well as their commitment on forward-thinking innovation.

The article reports that the great majority of hotel guests desire to have state of the art innovation for their convenience, such as casting and voice interface technology. The type of innovation stems largely from guests being able to use their laptops or phones on the TV, while also access hotel services such as restaurant hours and possibly food services from the same interface. They assert. however that it is important for hoteliers to know how guests may be able to keep their identity hidden from potential practices such as "integration with the platform that may use this data for remarketing", integrate a system that can understand an manage foreign accents. It also brings up concerns of how to measure return on investment, showing a increase in revenue and that it is possible to update the interactions with guests once the technology is deployed.

I believe it is important for hotel brands to evolve with the people who are staying there. Nothing beats being at home; however, it is pretty awesome when you are staying away from home and do not feel as if you are missing out. This article covers just that, making a bold statement with their title; "High Tech and High Class: How Luxury Hotels are Embracing Technology". Modern hotels are on " a deeper level of connectivity than a simple iPod doc, or a reliable Internet connect". Many are using state of the art devices and software which allows their guests to control from the lighting in the room to even housekeeping. The article also talks about Shane Krige, General Manager of the Plaza in New York City. He purchased a few iPads for the hotel lobby for his guests to play with. The feedback led to the hotel putting an iPad in every room at the Plaza. The Star Hotel & Casino in Sydney Harbour now offers a Control4 systems which gives guests a touch screen control for the TV, lighting and temperature and even music. Even better than the touch screen control the suites all feature "a button labeled "Leaving Room" by the entry door that automatically places the suite in an energy-saving mode: With a single touch, it closes blinds, turns off lights and dials back air conditioners for energy savings. Should you forget to press this on your way out, after 30 minutes the system will sense there is no one and trigger the button automatically. Upon return your room will greet you by opening curtains, turning on the lights and displaying a welcome message". Greener might be more expensive; however, it pays for itself and saves the hotel money in the long run.

This article is an case study on how one restaurant group could use cloud computing to improve their business. By not only securing the companies information by the customers as well. Reviewing the key points of sales interactions between customers and the restaurant, like the POS, Tableside payments, reservations and management assistants.

Despite women leading the way in scholarship and culinary education, they are suspiciously vacant at the top of the leadership ladder. According to Bloomberg, only about 7% of executive chefs are woman, and "67% of executive women are in support roles...as opposed to running their own line of business." This doesn't appear to be because of a lack of entrepreneurial spirt, as "405 of restaurants are women-owned businesses or WOB, and startups by women are growing much faster than the industry overall." This made me reflect on my own city, as I do see women in executive positions, such as Stephanie Izard, Sarah Grunenberg, and Mindy Segal, they all got to their positions in very different ways. Probably the most successful, with currently 7-8 restaurants, is Izard, she got her start by winning a reality tv show and then joining forces with two male business owners (BOKA). Grunenberg also started visa vi the reality TV route, and now eventually owns and runs a very successful restaurant downtown. Mindy Segal is the only woman executive in this group that has built her business, her cookbooks, her brand, and now her cannibis retail, mostly by herself. It is interesting to relate these women to this article because while they are all three incredibly successful, only one was able to pull herself there through the three points mentioned in this article. In order for women to break the glass ceiling in restaurants and culinary, they will need to accomplish three main goals: 1. Gain confidence, 2. Increase their aspirations, and 3. Learn and Maintain Financial literacy. The "grim reality (is) that 96% of WOB do not cross the $1 million in revenue...(and) fewer than 8% seek external financing. Women "receive less than 4% of Small Business Administration loan dollars and less than 2% of venture capital dollars. For confidence, this article recommends to women to learn how to advocate for yourself. Use coaches, practices public speaking, and learn how to pitch your business

This article provides a concise overview of trends in event planning. First, the importance of the pre-stay experience is addressed, with a mention of venue management technology as an important tool in this regard. Secondly, being prepared to host events of various scales is discussed. Thirdly, alternative venue spaces and experiences are mentioned as fundamental aspects of the current event planning sphere. Finally, the balance between state of the art technology and a personal human touch is brought up as being a defining features of events going forward.

This article addresses how hotel design must change to be successful in a COVID/Post-COVID world. The emphasis the last few years has been on meeting spaces and smaller square footage in guest rooms, but with social distancing those wonderful new high-tech meeting spaces are empty. More guests are having to use their hotel rooms as a place to sleep, socialize, be entertained, and even work out. First impressions are crucial in all aspects of life including hotels meaning adding things like UV-C- lights can help to make guests feel safe and rejuvenated. Also we must redefine the guest "room" experience, such using Smart technology and intelligent room design.

Staicoff (director of Oculus Inc.) stated that the covid-19 epidemic emerged as altering the settings of multiple organizations from healthcare facilities to the corporate ambiance. The designers created various changes in hotel infrastructure to meet the criteria of social distancing in the pandemic. Recently, the AEC (Architecture, Engineering, and Construction) business elevated to provide technical and innovative solutions to control the spreading of infections with physical distancing. Also, the emerging AEC technologies encourage check-ins and elevators of the hotels to be compatible with smart solutions. The intervention of "Zone of Calm" and UV-C light impresses the guest to ensure that the hotel is reliable, safe, and caring. UV-C light is an antimicrobial technology with a unique fixation of light, music, and art to influence the people. The describe that multi-use facilities (housekeeping, room service, laundry, remote control, menus) have been eliminated for safety features. Visual indication facilitates cleanliness in diverse settings. The coordination of hotels with hygienic corporations enhances responding protocols to prevent infection. The structure of guestrooms are preferred from the perspectives of reducing OA (outside air) and EA (exhaust air), but the approaches are costlier practices to meet the demands of the pandemic. The intervention of "separately-zoned HVAC supply and return HVAC systems" acts as a filtration tool to remove EA from infected rooms and control the spreading. Usually, guestrooms are created for multi-functional management, but the guidelines of the pandemic representing constructive and financial challenges. According to a report presented by Markets and Markets, the implementation of smart devices in the markets would double by 2025 worldwide. At a minimum, the materialistic quality is designed considering long-term goals with comfortable and mood elevated facilities.

This article shares opportunities for the introduction of augmented reality in the hospitality setting. These modernized methods will allow hospitality properties to stand out from competitors. Guests will also have an improved experience with this technology in place.

Hospitality has a need for human interactions. However 52% of travelers believe automated systems are safer. This article discusses the pros and cons of using robotic technology in hospitality. Then it goes further to show that the best options is to integrate some robotic technology in places where employees are overwhelmed in.

Even though there was many innovations of technology that has occurred. There is nothing like a personal touch. Guest love to communicate with a human to be able to get a real and honest opinion.

A German hotel software company, protel, has been an iinnovative leader in the software PMS since 1994. Protel became a leader in the hospitality software field by introducing the first property management system with a grpahic user interface (GUI). Once companies began going mobile, they again were the first to offer a complete front office application on a mobile touch screen device. Protel offers several web-based applications that can be assessed through the internet on any type of device, any operating system and in any language. This particular articel I found interesting because I had never heard of the company but they have paved the way for many of the large hotel franchises to utilize mobile based apps for their hotels. With so many of the larger hotel chains, I would imagine that they would have been one of the original innovators of the mobile web based technology but instead it was a German company that helped pave the way for the hospitlaity industry.

As a frequent visitor of Las Vegas, this article caught my attention. The article discusses the collaboration between MGM Resorts International and Cisco Systems and the development of a "high-density WI-FI system designed to enhance the guest experience". According to the article, MGM Resorts and Cisco have developed the highest-performing wireless LAN in the industry. Since Las Vegas is a top destination for tourists and business travelers, this technology will enhance the overall experience for a guest who is in town for either business or pleasure (or both!). Not only is the connectivity within this system is 30 percent faster, but it offers new programs and apps. There is a "state-of-the art wayfinding resort map" which offers point-by-point directions to various locations within the resort such as, restrooms, restaurants, and retail stores. I think this is a great idea. Las Vegas hotel/casino resorts can be quite overwhelming, especially for first-time guests.

. For example, it can be difficult to locate the "all mighty" restroom among the bright lights of the slot machines and crowds of anxious gamblers. With this new WI-FI system in place, any MGM Resorts' guest with a wireless device has access to a quick reference guide right in the palm of their hand. Another interesting feature of this system is the assortment of restaurant wine, beer, cocktail, and dessert apps. These apps are designed to cater to food and wine enthusiasts. For example, wine lovers can "discover new wines, read reviews, rate the wine themselves, and even email wine labels". As a wine lover myself, I think this is a fantastic idea! On numerous occasions, I have found myself desperately searching for a pen and paper to write down the wine information or taking pictures of wine labels for future reference.

Las Vegas is host to numerous conventions year-round. MGM Resorts' new WI-FI system also caters to convention attendees. Previously, their WI-FI system was only able to support roughly 4,000 concurrent users. Today, with the new and improved WI-FI, MGM Resorts now has the capability to support up to 120,000 concurrent users in Las Vegas. In addition, convention groups will find that the system is user-friendly and allows for network customization. It also includes location-based services and fast download/streaming speeds (for video presentations). MGM Resorts is clearly an industry leader. Most of their resorts, including Bellagio, MGM Grand, Mandalay Bay, and The Mirage already have this enhanced WI-FI in place. Final installations to additional resorts will be complete in 2013.

This article is about a company, NoWait, that is quickly expanding throughout the U.S. and Canada.  They provide technology in the form of software or apps on an iPad that helps busy restaurants to maximize table turnover and minimize wait times for guests.

The latest security breach on hotel locks has paved the way for companies like OpenWays to provide mobile device solutions to allow guests to securely open locks with their cell phone. This LOCKFIX has been added to 4 million hotel rooms. The latest threat involved the use of a dry erase marker can open a hotel room. Hackers are posting "how to's" on social networking sites to share this information.

The RFID lock hardware are not in all hotels and resorts due to the high expense, but as the technology becomes widespread which will drive cost down it will become the standard.

This will be the industry standard in the next decade! Those who do not upgrade will lose market share.

Overall this article speaks on the upcoming services and software offered to meeting and events planners. The article outlines some new programs such as VIP organizer, EnnectEvent, and others as well and even talks about the purpose for each one. The point of the article is to inform readers on the new services that are being used in order to simplify the event planners and the consumers experiences.

I am so excited to read this article , I also watched several related videos on youtube. This new technology has so much fun and does help to generate traffic in a event. I always believe that the entertainment is also a very important element in a event or a tradeshow, and with this Virtual Wall Graffiti any event or tradeshow can be much better and lot of fun.