How COVID-19 has sped up hospitality technology - Insights - 1 views
insights.ehotelier.com/...sped-up-hospitality-technology
Technology Hotel business Tech hospitality Software travel
shared by wenjieyang on 21 Oct 21
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Not only can this advanced technology provide an attractive and safe service for customers, it can also collect and analyse essential data.
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Machine-learning, big data and AI systems are already central to an industry shaped by online search engines and booking apps. New developments in these technologies have a huge potential to revolutionise the industry and to help hotels as they recover from the impact of the pandemic.
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The biggest advantage of developments in machine learning is the ability of businesses to personalize experiences and provide constantly improving, streamlined services and marketing, based on customer data.
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There is endless potential in mobile integration not only to help customers, but also to help hospitality businesses to track data, manage revenue, offer new products or improve services. Plus, branded and mobile menu apps have been shown to be effective in increasing customer spending.
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ApplePay or GooglePay.
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Because many of these contactless solutions are also easy, convenient, fast, and integrated with smart hotels and mobile apps, they’ve had the additional benefit of streamlining customer experiences.
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We are entering a new era of where innovations in technology are bringing exciting new possibilities to hospitality.