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High-tech meetings: Hot tools for planning corporate events | ZDNet - 0 views

  • Corporate meetings and events are on the rebound after the recession, but many organizations are also rethinking how technology can help them plan a more budget-friendly and productive business meeting.
  • land-based event venue
  • all-inclusive cruise.
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  • the online share of gross travel bookings for corporate meetings is anticipated to hit the 50 percent mark this year.
  • Technology eases the event registration process, from room allocation to booking guests and handling online payments.
  • Companies can save money and increase attendance with virtual meetings. It’s also possible to include participants who might have otherwise not been able to attend a meeting due to budgetary concerns or travel conflicts.
  • There are even tools to help companies ensure that all details such as attendee seating and room arrangements are handled before the event begins.
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    Commentary - Corporate meetings and events are on the rebound after the recession, but many organizations are also rethinking how technology can help them plan a more budget-friendly and productive business meeting.
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    Since corporate meetings and events have been suffered recession for quit a while, new they are facing a revolution of high-tech event planing to be more cost saving and more productive. This article mainly introduces those tochnology tools like database tools, attendee registration tools, video/web conferencing tools and even room diagramming tools for event and meeting planing oever the Internet.
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Targeting hotel networking, Ruckus unveils 802.11n Wi-Fi wall switch, PoE line - Cablin... - 1 views

  • Douglas Rice, Executive Vice President and CEO of Hotel Technology Next Generation (HTNG), a non-profit industry trade association. "Beyond that, the hospitality market clearly sees the enormous benefits that an IP-based network brings in delivering a better guest experience, new services that will drive customer loyalty and better staff productivity across their hotels."
  • Ruckus contends that, for many existing hotels, Ethernet cabling is sparse or not available in every guest room. Even in locations such as the front desk, conference rooms, meeting spaces and business centers, Ethernet ports and wireless connectivity is limited.
  • The wireless provider maintains that, according to industry estimates, running a single Ethernet cable can cost up to $250 per guest room. When Wi-Fi access points, network switches, and other infrastructure products essential to running a computer network are added that cost can rise to $500 or more per room.
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  • For many hoteliers, notes Ruckus, Wi-Fi has been an afterthought to the wired network with access points being retrofitted throughout the property to provide a base level of wireless connectivity to guests. But as many new services and hotel devices embrace IP as the preferred method of connectivity and management, the requirement for a unified wired and wireless network has quickly become a necessity.
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    This article explains the company, Ruskus Wireless, which has introduced a powerful Wi-Fi Wall switch, called ZoneFlex 7025, with elevated speeds of 802.11n, available for the United States' and European market. This product can offer hotels with the feature of multiple IP service over a single wireless at a minimal cost per room. According to Douglas Rice, Vice President and Chief Executive Officer of Hotel Technology Next Generation: "the hospitality market sees enormous benefits that an IP-based network brings in delivering a better guest experience, new services that will lead to drive customer loyalty". This type of technology will allow for hotels to integrate their Internet enabled devices to connect to a single wireless network. Eliminating the limitations of Ethernet cables will improve the areas of guest services, and conference rooms enhancing the experience for guests. Multiple hotels do not have the infrastructure to provide the feature of wireless access throughout their facility, considering the current technological revolution; it has become more of a necessity for hotels to provide this option for their guests. This type of Wi-Fi wall switch will help reduce the cost and complications associated with implementing network services. Fundamentally, Wi-Fi is a common amenity that multiple guests request in every level of travel purpose, which many hotels should implement if their benefit will outweigh the cost.

http://www.entrepreneur.com/article/201838 - 2 views

started by mbake046 on 14 Jan 14 no follow-up yet
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Delphi Unveils One-On-One Sales Tool For the Drive Thru - Restaurant News - QSR magazine - 0 views

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    This article is about a new revolution software in the Quick service industry especially in the Drive-thru area to increase speed of service and customer satisfaction. The new technology called Emprise allows the digital menu board to become a one-on-one sales tool for the quick service provider. Also Emprise has the ability to recognize guests' preferences, personal information and based on that, recommend menu items for customers.
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Digital Gifting Is Trending in the Hospitality Industry - 0 views

  • Mercator further projects the 2013 holiday volume of digital gifting will exceed $1 billion
  • Some related consumer m-commerce facts include: 59 percent are interested in using mobile as a form of payment 50 percent of U.S. consumers shop with mobile devices 61 percent are interested in checking balances 59 percent are interested in organizing and tracking gift cards and loyalty via mobile 76 percent want an alternative to carrying everything in their wallets 12 percent of mobile U.S. subscribers who receive a text message (SMS) advertisement  tend to respond quickly; practitioners claim that offers sent via SMS convert 10 times to 20 times higher than either email or direct mail deals.
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    Summary: The variety of gifting options has grown from a simple plastic gift card to virtual cards delivered by email, text, debit/credit cards and more. The prediction for 2013 will exceed a billion dollars of digital gifting for the holiday season and continue to grow. Digital gift cards have made giving easy due to the convenience of redemption. Paper coupons have proven to be successful to draw in consumer activity, but the digital revolution in virtual gifting is expected to explode as people are so connected to their mobile devices. Even with the convenience and growing popularity of digital gifting comes barriers and security issues. Such issues include personal banking security and privacy. Some small to midsize businesses may not be able to participate in digital gifting due to cost barriers or lack of technology. Due to electronic process, paper receipts will be obsolete. Computers aren't perfect so how does one resolve dollar discrepancies. One benefit of virtual giving is the bar codes/QR codes. Companies are able to collect and retain additional information of givers and receivers by scanning the bar code/QR Code. Often people are reluctant to provide contact information, but in this case they aren't being asked, they have no choice. This is a benefit to the companies because they can make other promotional offers to engage and possibly retain both parties, thereby increasing sales. There are a variety of methods of virtual gifting and redemption. One example is Giftly. Giftly adds the value of the gift to the recipient's credit or debit card which can be used anywhere. This is super convenient for many people and they are able to choose whatever they wish rather than receive a gift chosen for them. This is certainly the digital age version of sending a check via mail to a loved one. Other corporate examples that have impacted the transition from plastic gift cards to virtual gifting are Burger King, Dunkin Donuts, Applebee's and Starbu
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Airline Hotels Installs Aptech's PVNG Enterprise Accounting at 9 Properties - 0 views

  • "Airline Hotels tapped PVNG in late 2018 to migrate its financial operation and chain data to the cloud for easier access and better business decisions," said Todd Asmundson, corporate controller for Airline Hotels. "
  • Seeing the performance data helps them manage better by comparing operation strategies from other properties. This also frees our accounting staff to focus on analysis rather than supporting management inquiries."
  • PVNG lets operators have total flexibility allowing or limiting data access across multiple properties.
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  • PVNG lets our managers do their own evaluations. We can restrict access to specific data, but we want our managers to see how their associates are doing.
  • PVNG's user interface is built on an easy to navigate architecture. Its robust functionality and platform is completely new.
  • The PVNG Enterprise Accounting System supports one property or a large multi-brand, multi-property portfolio. It uses the most current technology platform and incorporates AP, GL, AR, Statistics, Financials, and a Bank Reconciliation, all with familiar browser navigation. PVNG also makes it simple to become 11th Edition compliant by implementing its packaged chart of accounts and financial statements. PVNG's cloud platform also lets Aptech monitor and support all aspects of their system processes for hands on support if needed."
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    This article is a classic example of companies moving their accounting systems to the cloud as well. Many hotels are following suit since it enables them to have flexibility in managing accounting data for multiple properties. As Todd Asmundson mentions in this article Airline Hotels, a large hotel chain in Canada, migrated all its financial operation and chain data to cloud for easier access and better business decisions. Many features of PVNG's new cloud based software are highlighted in this article. The hospitality industry is marching towards to cloud revolution as well.
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The Pros and Cons of IoT in the Hotel Industry | - 1 views

  • The Internet of Things is the network of physical objects embedded with electronics, software, sensors, and network connectivity enabling these objects to collect and exchange data.
  • “Third Wave of Innovation” following the Industrial Revolution and Internet Revolution.
  • The hotel industry has already started implementing IoT strategies into their properties to increase guest satisfaction, decrease unnecessary costs and labor, and increase productivity.
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  • top five trends
  • IoT Drawbacks in Hospitality
  • cyber-attacks and security breaches
  • “a smart energy management system knows when a guest room is unoccupied and can automatically adjust the temperature to reduce energy consumption by as much as 20-45 percent,”
    • herzencortes
       
      Energy consumption is only one aspect where IoT can help, but more so, it will help in maintenance, sales, and overall guest experience in the hospitality industry
  • The Internet of Things is the network of physical objects embedded with electronics, software, sensors, and network connectivity enabling these objects to collect and exchange data.
    • herzencortes
       
      The internet of things is a fascinating concept, in the future it will help companies collect more data than ever and then in turn this data will be use to cater to guests and market to a much more specific market
  • Guest-room Automation
    • herzencortes
       
      Guest room automation, in my opinion is the next big thing. Today we see air conditioners that can turn off when guests leave rooms, lights that dim with natural lights, and televisions that turn on and off depending on guests being or not present
  • Predictive Maintenance – Predictive maintenance takes preventive maintenance one-step further by using sensor data to recognize hazardous trends and alert the appropriate maintenance engineer before the issue escalates.
    • herzencortes
       
      Predictive maintenance is imperative to keeping a property in shape. By including IoT labor costs and maintenance costs can be brought down
  • Mobile Engagement –
    • herzencortes
       
      Social media is king, andhaving data that allows for properties and other companies to target their posts can make the difference
  • Hyper-Personalization
    • herzencortes
       
      Particularly with high end properties, personalization is an important part of building a recurring client base and differentiation.
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    More and more, hotels are using IoT (the Internet of Things) strategies. Just like we can use our phones to lock/unlock our house's front door, hotels can use different devices in their properties to boost a guest's satisfaction. Currently, some of the top IoT trends are: Guest-room automation, where a guest's room can change the temperature, switch on/off the lights, and do a few more personalizations around the room depending on whether or not a guest is currently in there; Predictive maintenance, where sensor data is used to prevent issues by recognizing dangerous trends and notifying maintenance before it gets worse; Mobile engagement, where guests can use their phones as room keys among other things; and Hyper-personalization, where rooms could remember a guest's room preferences (temp, lighting, tv channels, etc.) and then set up the room the same way the next time they stayed. However, the fact that all of this is internet-enabled means that there is also a significant risk of information being hacked into and stolen.
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Global Distribution Systems Retool for the Next Digital Revolution - Skift - 2 views

  • In an always-on, mobile-first world, travel companies need near-instantaneous digital tools to help market and sell their products.
  • We need to build a system that caters to the needs of the travelers while catering to the needs of the providers
  • Not everyone is sold on the value of the global distribution systems,
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  • You are not doing local distribution, you are doing global distribution
  • Integrated rich content is only part of the emerging value proposition, though. Automated mobile tools to service travelers are the next step as the travel experience evolves.
  • It’s the tech providers that are going to make this happen, but we also have to walk [travel providers] forward through the things that are going to make [this evolution] happen,” said Menke. “If people are going to stay in their corner and not engage in the marketplace, it’s not going to happen. If you don’t, you’re going to find yourself in between. You need to have those conversations. Let’s stop fighting over the pie that’s out there. Let’s grow the pie
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    This article is about upgrading and renovation for upcoming evolution. It uses some industry example to point out people pursue the personalization, mobile-first experience. More and more companies need to use digital tool or upgrade their distribution systems to cater to people needs. Local distribution, global distribution, technology innovation are the sensitive topic related to the business development.
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Skift Tech Forum Preview: Affirm's CEO on Travel Industry's Oncoming Payments Revolutio... - 0 views

  • change how travelers pay for trips by letting them use installments for flights, hotels, and other purchases
  • new forms of payment could be revolutionary in the travel industry as unbundling has expanded options for leisure travel to people at all price points.
  • The marriage of travel and e-commerce means OTAs, airlines, and hotels have had to worry about interchange, processing fees, and increased fraud risk.
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  • Affirm provides honest financial products that improve lives,
  • Affirm can help travel brands capture early planners by allowing them to lock in prices when they are low as they are still far out from the travel date,
  • We’ve found that anything that costs over $250 can be beneficial when it’s broken up into payments over time
  • advanced booking windows increase significantly when paying with Affirm
  • But there are a lot of travel brands that prefer to partner with Affirm, where we can take on the repayment risk.
  • We’re seeing other OTAs, including Expedia, move towards an advance-payment model because it helps increase stickiness and reduce cancellations. Affirm complements that strategy nicely because we pay the merchant up front at booking and take on all repayment responsibilities.
  • offering Affirm as a payment option actually acts as a customer acquisition tool and helps drive conversion
  • Data security is our number one priority,
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    This article contains an interview with the CEO of the payments technology company Affirm, Max Levchin. Affirm, established in 2012, is a payment technology firm that allows for travelers to pay for trips via a monthly payment plan. The company fully pays the travel provider and then is responsible for collecting the funds from the traveler. The payment does not need to be paid in full prior to travel. Levchin says that this product is attractive to companies because airline and hotels don't have to worry about interchange, processing fees and fraud. It benefits consumers because they are able to book early when prices are lower instead of "saving up" to book closer to the date of travel, when the trip is more expensive. They have seen an increase in advance bookings with Affirm for trips over $250. He suggests that this will disrupt traditional travel industry e-commerce and make travel more accessible.
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What will be the fourth digital revolution of the hotel world? - The Blog of Experience... - 0 views

  • The first step for hotels: Property Management System
  • The impact of this first step went beyond hotel management. It was the basis on which all the rest was to be built. For the first time in history, scheduling, rooms, and availabilities could be accessed and managed digitally
  • With demand increasing, many companies decided to surf that wave and began offering lists of hotels accepting online reservations. The first attempts bore little success, but soon the business found its footing and became the norm, giving rise to a surge of Online Travel Agencies.
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  • a new way to choose a hotel is blossoming: online comments.
  • The concept of E-reputation is born. And powerful tools come onto the market to increase the amount of feedback received and track everything that’s being said on the Web.
  • In 2015, interest in “customer experience” doubles among internet users. Then this interest doubles once again in 2017, and continues to rise in 2018
  • Client experience is how your clients perceive the way they have been treated by your company. These perceptions affect their behaviors and create memories and feelings that impact their attachment to your brand.
  • Customer Relationship Management tool digitalizes every aspect of your client relation management, from the day of the booking until their loyalty is obtained.
  • All of these changes follow a logical timeline: the digitalization of hotel management, the opening up the business via the web, client focus on quality of service, and finally the emphasis on client experienc
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    This article highlights the major shifts in the way hotels conducted business as a result of a technological advance. The first was the rise of Property Management Systems, followed after by the use of Web and OTAs. More recently, hotels have also had to pay attention to their "E-Reputation", and a result, the article predicts that customer relationship management tools will be used to enhance the client experience.
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Business Insider - 0 views

  • Although Blockbuster began a rentals-by-mail and streaming service belatedly in order to fight against competitors like Netflix, they didn’t come on strong enough or soon enough.
  • It was a battle between old technology and new technology, and it looks like new technology won out in the end.
  • That being said, Netflix is definitely the most successful of these Blockbuster-replacement services and has been steadily gaining traction over the years
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  • They started out as a DVD rentals-by-mail service and business has been booming ever since they introduced a streaming subscription service as well.
  • “Back in 2000, Blockbuster declined several offers to purchase Netflix for a mere $50 million.”
  • Blockbuster is certainly hitting themselves for not jumping at the offer, which may have seemed irrelevant and unimportant at the time.
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    I chose this article because I believe it is a perfect example of how to make the most out of the technology revolution! Blockbuster did not see the opportunity fast enough and so Netflix put them completely out of business. There are advantages and disadvantages to the "wait and see" approach but I think in this case, Blockbuster missed out on a huge opportunity and they didn't look into the future as they should have. As technology is constantly evolving, the only way to keep up is to stay current.
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Cutting Through Environmental Issues: Technology as a double-edged sword - 0 views

  • Between 1870 and 1910, per capita income in the United States rose almost 40 percent, and the value of manufacturing output increased sevenfold.
  • It took nearly three generations before the first concerted efforts were made to bring pollution under control, but once begun, progress has been real. The air quality index for the United States now shows a 42 percent improvement since 1980.
  • Technology, in other words, is a double-edged sword-one capable both of doing and undoing damage to environmental quality.
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  • All the world’s economies continue to face big challenges in using energy-the lifeblood of the industrial age-while maintaining environmental quality.
  • Reductions in both by 70-80 percent since 1977 would not have been possible without substantial innovations in, most notably, electronics.
  • In the United States, the energy sector accounts for more than 85 percent of total greenhouse gas emissions, with energy-related carbon dioxide alone responsible for about 80 percent.
  • Local generation by smaller plants can not only reduce transmission losses, but also improve air quality since they can be fueled by hydrogen and natural gas-much cleaner than coal on a per kilowatt hour basis
  • Industrial and vehicular emissions, particularly of nitrogen oxides, are also detrimental to water quality.
  • Technology and policy are now beginning to address runoff pollution, but it is hard to measure, much less control, because it stems from widely scattered, “nonpoint” sources.
  • the tools of geographic information systems (GIS) using remotely sensed data have offered new ways to identify and observe these sources
  • The technologies raise some privacy concerns, for instance, that could lead polluters to cloak or hide their polluting activities, further inhibiting pollution monitoring and cleanup
  • Bioremediation treats about 5-10 percent of all toxic chemicals and other hazardous waste; has successfully treated oil, gasoline, toluene, naphthalene, pentachlorophenol (a fungicide and wood preservative), and agricultural waste; and is being used at more than 30 munitions test areas across the United States.
  • These benefits must be balanced against what some critics view as potentially large drawbacks. One concern is that bioremediation may largely immobilize rather than fully remediate contamination. Another is that instead of reverting to its original state, the site will be transformed in some unexpected way. A third concern is that the potential risks of adding genetically altered organisms to the environment, or even redistributing naturally occurring ones, may not be fully understood. The Information Revolution
  • The Information Revolution
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    This article goes into depth explaining how technology affects the world that surrounds us. Although technology brings so many good things to our lives, and allows the world to constantly evolve, there are of course harmful things that come along with it. It can affect air quality, the quality of water, land, etc. Over all affecting the quality of life for those affected by this issue. As we evolve with technology, it becomes more of a issue to maintain and to properly dispose of systems no longer being used. This article describes different advancements that are being made in to help resolve this issue.
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The Online Revolution in the Hospitality Industry | SGS - 0 views

  • How does a customer relate to a brand? How does a hotel understand and control its virtual image? In a Web 2.0 world, hotels need to be in control of their online image to protect their brand and encourage growth.
  • Currently, 88.1% of the population in North America is online, 80.2% of Europeans are online, with lesser but growing percentages in the other areas of the world.
  • Globally, 3,885,567,619 people were registered as online users in June 2017 and this trend is to continue with service providers seeking to exploit new territories.1
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  • It is estimated around 69% of online people will use social media when considering booking a trip, with 44% of customers acknowledging they would only book a hotel after reading an online review. Studies have also shown that 74% of travelers will now write some form of online assessment of their trip.2 
  • 52% of Facebook users indicated that the photographs on their friends Facebook page had a direct impact upon their decisions when booking future holidays.4
  • Research has shown that up to 98% of people believe TripAdvisor reviews are trustworthy.8
  • The site holds one of the largest collections of photographs in the online world and has a resource of well over 200 million reviews.6 Every month, these reviews are accessed by over 260 million unique users.7
  • Each year, it is estimated TripAdvisor is responsible for over $10 billion in online travel purchases in the US alone.5 It lists over 890,000 establishments, covering more than 45 countries
  • Consumers are willing to believe social media reviews because they think they are written by people like themselves.
  • There have been several instances where positive reviews have been shown to be written by members of staff.
  • The assumption is, the person reviewing is like ‘me’ and the problem is, they aren’t. The reviewer may come from a very different background, have very difference experiences of the types of hotel they are staying in. From this perspective, it is clear to see their review will be biased, either positively or negatively. In either instance, the value of the review is diminished.
  • They can no longer afford to use the same systems that worked effectively 20-30 years ago.
  • Technology has moved on and the hotel sector must adapt to utilize it.10
  • This can be through positive reviews on TripAdvisor or the sharing of unique content on social media.11 The days of ignoring negative comments are gone, the hospitality sector must be prepared to use social media to its advantage and be ready to respond to negative observations in an appropriate way.
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    This article highlights the reality that online reviews can ultimately directly affect the hospitality industry because practically 90% of the population in North America is online. Online reviews can define whether a hotel or airline is the best option for travel, and influence others whether they'd be willing to travel depending on these reviews. The idea is that the Hospitality Industry has to adapt and continue to change as new ideas begin to develop and become the new norm.
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The Hotel Technology Revolution We've All Been Waiting For - 0 views

  • Hotels require a complex array of software and data sets to operate, and most of them still operate in silos.
  • The hospitality industry is in need of a technology ecosystem: one hub where all hotel data is centralized, structured, and connected.
  • Marketplace offers hotels one central location to manage and customize their technology.
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  • SnapShot Marketplace allows hotels to pick and choose the applications that they need to effectively run their business, as well as test out new applications and share data from any application to hotel staffers via Fabric, SnapShot's very own hotel messaging tool
  • hotels can customize their entire software stack, integrating all the moving pieces and making the data work for them.
  • Hotels are able to integrate all of their data. Everything. Then they are able put it to maximum use.
  • The ramifications of a technology ecosystem of this caliber are massive. Rather than cobbling together fixes and integrating a few technologies, hotels will officially have access to true data integration in which all the major systems can actually work together.
  • drive more profitable bookings, as hotels are able to more accurately evaluate where their highest value
  • and highest volume business
  • When an entire hotel can communicate about that data with ease and from anywhere, these teams become a part of the same, hyper-productive ecosystem.
  • The goal was to remove the burden of building integrations so that hotel technology companies and developers could focus on building great technology, not getting access to data.
  • The hospitality industry has long been in need of a data solution that connects instead of divides, a technology solution that works together for the greater good of the hotels that depend on it.
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    This article mentions about the SnapShot Marketplace which is a system that allows hotels to pick and choose the applications they need to run their business. Hotels can customize their entire software and integrate all their data in one place.
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The Top 10 Technology Trends Of The 4th Industrial Revolution - 0 views

  • 1.   Artificial Intelligence & Machine Learning
  • 2.   The Internet of Things (IoT)
  • 3.   Big Data
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  • 4.   Blockchains
  • 8.   The 5G Network
  • 5.   Cloud & Edge Computing
  • 7.   Autonomous Vehicles
  • 6.   Robots & Cobots
  • 9.   Genomics & Gene Editing
  • 10. Quantum Computing
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    Top 10 Technology Trends
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Hostelworld invests $3M in accommodation tech provider Tipi | PhocusWire - 1 views

  • Hostelworld
  • Tipi,
  • will take a $3 million "strategic investment" from Hostelworld as part of plan to provide tools and services for its portfolio of accommodation owners.
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  • The investment includes a number of initiatives to integrate different areas of the two businesses.
  • Tipi's tool kit includes digital key services, online check-in facilities and ancillary services - all via a property-branded mobile app.
  • The investment is in line with our strategy to invest in innovative technology businesses, to improve the experience for our hosteller customers and drive efficiencies and ancillary revenue for our hostel partners, positioning us as a market leader in the hostel sector.”
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    This article is about Hostelworld, which is the global hostel-focused online booking platform and its $3 million investment in a company called Tipi Pty LTD. Tipi provides technology solutions exclusively to the hostel market, enabling guests to check-in and download their keys prior to arrival. Hostelworld is a go-to platform for hostel travellers and have a key focus on investing in the best technology for the hostel market. In my opinion, this article brings out two key points about a couple topics that have been brought out and one that is to come. One being the video about technology revolution and staying ahead of the curve. The other being Proximity Marketing, which is a future topic. By Hostelworld investing in Tipi, it positions them as a market leader in the hostel sector. This will generate a huge revenue growth in the company. In regards to Proximity Marketing, giving customers access to their brand centered platform during their stay, it will increase ancillary revenue and improve guest satisfaction scores.
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New Waste Management Technologies for Cruise Ship Industry Promoting Sustainability - 0 views

  • he industry's $22 billion investment in the development of new energy efficient technologies, partnerships with local governments in key destinations, and a commitment to reducing its rate of carbon emissions by 40% by 2030
  • Revolution Series Digesters as well as ongoing cloud-based data analytics and supplies
  • will help reduce the environmental impact of Carnival's operations by safely disposing of food waste on-site, limiting the amount of greenhouse gases emitted from conventional processing systems
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    The initial focus of this article is on the cruise line industry's multi-billion undertaking in developing new energy efficient technology. The technology that will be deployed will be integrated with the cruise system in order to assist in reducing carbon emissions by 40% by 2030. BioHiTech Global, Inc has taken a leading role with the development of their new system - Revolution Series Digesters. This system provides both supplies and continuous cloud-based analytics that will help its inaugural client, Carnival Corporation, to reduce their environmental footprint.
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How restaurant POS innovation puts guests in the driver's seat| Webinar | Fast Casual - 0 views

  • The growth of order and payment technology is nothing short of a revolution
  • revolution has been brewing for years, the coronavirus pandemic has exacerbated it.
  • restaurants can prepare for the increasingly contactless and cashless era
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  • post-COVID environment, customer expectations are changing, new labor challenges have emerged and POS now applies to both sides of the counter.
  • 78% of customers are keen to return to the restaurant experience.48% of customers want to reduce wait times by ordering ahead on mobile.66% of customers prefer to order directly from the restaurant.73% of customers prefer cashless payment.
  • One of the biggest impacts of the pandemic was the 40% growth Mastercard experienced in contactless transactions
  • Mobile orders are 20% higher than in-restaurant purchases.
  • Research indicates 54% of casual dining, 48% of family dining and 50% of fine dining restaurants launched QR codes in 2021.
  • 44% of diners prefer to use kiosks at their favorite restaurants, and 71% would rather use a self-service kiosk at QSRs than engage with staff.
  • 70% lift in meal delivery spending.
  • labor shortage, a challenge that preceded the pandemic but has exacerbated it.
  • One of the goals of technology is to give customers more control of the guest experience
  • A POS today should include the following functions: omnichannel experience, integrations and extensions, frictionless checkout, contactless EMV payment and data reporting.
  • The order management system should include a kitchen display system, an order status board, text alerts and a QSR automation interface.
  • The business integration system should include the following: third party delivery, back of house, digital signage, ticketing, stored and loaded value, loyalty, payments and financial systems.
  • Integration of different technology providers is a challenge that many restaurants now have to face
  • "Technology enhances our digital guest connectivity, supports our virtual brand growth and improves our in-restaurant dining experience."
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    In this article you will be able to see the different types of technologies that restaurants have incorporated post-covid.
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AI Robots: 18 Top Examples of Artificial Intelligence in Robotics 2022 | Built In - 0 views

  • Artificial intelligence is a branch of computer science that seeks to develop technology to simulate the workings of the human brain.
  • AI has been used to develop and innovate intelligent machines that can be used for everything from manufacturing to assisting healthcare providers.
  • Robotics dates back to 1898, when Nikola Tesla used radio waves to remotely direct the movement of a robot boat in a miniature man-made pond during an electrical exhibition at Madison Square Garden in New York
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  • British polymath Alan Turing explored the mathematical potential of AI. He believed if people could use information and reason to solve problems, why couldn’t computing machinery do the same thing,
  • Top Companies Using AI Robot Technology
  • AI robot Shakey
  • marked the first mobile robot that could reason about its actions, according to the Computer History Museum
  • Companies Using AI Robot Technology
  • Miso Robotics creates AI robots for use in commercial kitchens.
  • Piaggio Fast Forward’s AI robot acts as an extra set of hands
  • Cruise combines AI with machine learning and robotics to develop self-driving, autonomous cars.
  • Starship creates autonomous robots that help to deliver items within a 4-mile radius.
  • Brain Corp’s proprietary technology makes AI robots adaptable and flexible so they can navigate unstructured environments like warehouses and store floors.
  • Outrider produces autonomous, zero-emission systems for yard operations to promote safety, efficiency and sustainability.
  • Skydio is a drone manufacturer using AI to develop technology for autonomous flight
  • Diligent Robotics uses AI to build robotic assistants for the healthcare industry.
  • AMP Robotics puts AI to work to automate recycling.
  • Perceptive Automata uses machine learning to help autonomous vehicles predict human behavior.
  • Hanson Robotics creates AI robots that not only have a human appearance, but also operate with human-like characteristics.
  • Autonomous aircrafts play a role in delivering goods to remote locations, where it’s difficult to get vehicles into the area or cost prohibitive to attempt the delivery.
  • Elroy Air uses AI in its autonomous Vertical Take-Off and Landing cargo aircraft called Chaparral. The AI robot can carry 300 to 500 pounds over a 300-mile range. 
  • UiPath’s Robotic Process Automation software instills AI into robots to help them perform repetitive tasks more efficiently and learn while they go.
  • Neurala created “The Neurala Brain,” AI software that makes an array of devices more intelligent.
  • Sea Machines creates autonomous technology for the marine and maritime industry.
  • Veo Robotics creates industrial robots with 3D sensing, AI and computer vision capabilities that enhance manufacturing operations.
  • iRobot uses AI in engineering home robots like the Roomba robot vacuum and Braava mopping robots.
  • Boston Dynamics’ Spot robot looks like an AI dog robot, and it “has an inherent sense of balance and perception” that’s a product of an AI style the company refers to as “athletic intelligence.”
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    As you read and examine the article, you will find that there have been many technological developments in AI and robotics. It has intrigued many on how applying intelligence to robotics will further innovations. Additionally, the article mentions how robotic dates back to 1898 and Nikola Tesla/s story and how fifty years later, Alan Turing, a mathematician explored the potential of AI. Moreover, as the two were combined together to create an AI robot currently many top companies have adapted the use of AI or AI robot technology to help in different industries with different services and duties.
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HR Revolution - 18 Steps to Selecting a Human Resource Information System - 0 views

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    This paper is designed to give human resource professionals a blueprint to follow for any type of human resource software selection, from stand alone applicant tracking systems to fully integrated HRIS and Payroll solutions. Software selection is invariably a more complex process than we originally estimate and one with long term consequences for an organization. It requires a careful and thoughtful approach to fully address the issues and impacts related to your decisions. Some steps may be combined or performed concurrently, but the authors strongly believe that human resource professionals will optimize their selections by following the process as presented Step 1: Teamwork Step 2: Goals Step 3: Big Picture Step 4: Future Needs Step 5: Technical Environment Step 6: Budget Step 7: Specs Step 8: Build vs. Buy Step 9: Research Step 10: Literature Step 11: RFP Step 12: Evaluate Step 13: Demos Step 14: Evaluate Again Step 15: Decision Points Step 16: Check References Step 17: Demo Again Step 18: Evaluate Again and Select.
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