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ITG Networks provides multi-product technology solution at the new Residence Inn by Marriott on Pittsburgh's North Shore. Wexford, PA April 15, 2010 - Kratsa Properties awarded ITG Networks a multiple product contract to install and support Kratsa's technology solution for the new Residence Inn by Marriott, a 148,500 square foot, extended stay hotel offers luxury suites on Pittsburgh's North Shore, within walking distance to Heinz Field, PNC Park and a variety of bars and restaurants. Adjacent to PNC Park's home plate entrance, on the corner of West General Robinson Street and Mazeroski Way, this 10-story hotel will provide an array of the latest digital amenities. When the hotel opened its doors on April 5th guests had mobility with a business-class, wireless, high-speed Internet access (HSIA) solution throughout the property. This solution provides secure, plug n' play access. Wireless is available throughout 180 suite-style rooms and all common areas. Wired Ethernet is also available in all guest rooms. Each desk is equipped with a convenient pull-through desk hub and 10' Ethernet cable. For added convenience, the hotel lobby offers a large social laptop table with twelve built-in Ethernet and power outlets. With a complete understanding of the Marriott requirements ITG was able to engineer the overall network to use common networking gear for both Voice and Data. Kratsa Properties now has a system that will both cost less to operate and offer the features and functionality the company requires to meet its customer service goals. Summary: This company provides mobility internet throughout a property, and in this case is the Residence Inn Marriott with 180 suites. ITG Network works hand in hand with different companies to integrate the property management system. Nevertheless, ITG is a full service management development company whom helps with the maintenance of the hospitality industry properties

Marriott International and TravelClick are expanding their strategic relationship in order to increase the use of TravelClick Agency360 within the Mariott hotel. The agreement includes using Agency 360, Travel Agent GDS Advertising and Rate360 to up sales and clicks for both parties.

The launch of a mobile check-in app is one of the most innovative developments in recent hospitality history. This is what consumers have been asking for for years and it eliminates the need for expensive and maintenance-laden kiosks. This is clearly a result of Marriott's recent commitment to innovation through its Innovation Lab - a subterranean space that functions as a technology design board. On the website listed in the article, www.travelbrilliantly.com, you will find so many more intriguing ideas and unlikely but brilliant partnerships. Contributors are even encouraged to submit their own ideas so that the public can vote on them, engaging users. Marriott, once considered a but stuffy and cookie-cutter has once again transformed itself and taken a leading role in the industry.

The development of technology has enabled the hotel industry to provide safer services to guests in the context of the widespread of Covid-19. Marriott International has launched a multi-pronged platform to improve its cleanliness standards, reception regulations, and behaviors to meet the new health and safety challenges posed by the current pandemic environment, including static electricity with hospital-grade disinfectants Sprayer to disinfect the entire hotel surface. The sprayer can quickly clean and disinfect the entire area and can be used in the hotel environment to clean and disinfect rooms, halls, gyms, and other public areas. In addition, Marriott Group is also testing ultraviolet disinfection technology to disinfect the equipment shared between guests.

The following Press Release describes the Marriott La Jolla was showcased by a tour by the Department of Energy of its Better Building Challenge participants. The three-day tour took place in California and highlights the energy-efficient and energy savings practices and technologies in which the hotel offers.  The Marriott La Jolla-is owned by HEI Hotels & Resorts and recently was selected by President Obama to the Dept. of Energy Better Building Challenge as a part of the initiative to reduce energy consumption by 20 percent. HEI's commitment has led to enhancing its properties by energy efficiency upgrades and renovations-HEI has installed Energy Looking Glass (ELG), as well as the Energy Set-Point (ESP) program which defines optimum settings for key systems (domestic hot water, chilled water, etc.). Additionally, the hotel's BUZZ Committee gets all hotel associates engaged in conservation efforts. Core energy upgrades such as lighting and HVAC are proven technologies that were adopted and implemented years ago by the Marriott La Jolla and other properties in the HEI portfolio.

This article primarily discusses HEI Hotels & Resorts' Marriott La Jolla and their past showcase during "Tour of Department of Energy's Better Buildings Challenge Participant Facilities". Fundamentally, this hotel is using and produced an energy efficiently program which will allow the hotel to annually save $200,000 each year. That is an incredible savings that will keep the hotel tremendously environmentally friendly, while hopefully starting a trend for other hotels to do the same. This hotel is now facing great benefits with their energy saving initiatives and great operational systems such as HVAC, ELG, and ESP which will overall save water, the consumption of energy, and reduce waste.

San Diego, CA - August 30, 2012 -The Marriott La Jolla, owned and operated by HEI Hotels & Resorts, was showcased on Tuesday by the Department of Energy during a tour of the facilities of its Better Buildings Challenge participants. The visit was part of a three-day tour in California to highlight the energy-efficient and energy saving practices and technologies implemented by the participants.

This article spoke about how Marriott had given proximity marketing an initial try in 2014, and how it was so successful, they decided to bring it to an extra 500 of their hotels in 2016. They originally started with this technology to see who they targeted most effectively. Once they saw how successful it became in driving sales, they started to improve their offerings, by adding promotions tailored to locations, from local food to spa services. Overall, Marriott believes its no longer about how loyal a consumer is to a brand, but how loyal a brand is to their consumers. 

The article states that the partnership between Marriott International and TravelClick will truly allow the company to maximize revenues and win new business. TravelClick will provide Marriott International with Agency 360, which is a source of travel agent bookings from all four GDS systems. It also includes travel agent GDS advertising, which is a tool that helps hoteliers attract high-ADR bookings from travelers. Lastly, Rate 360 will be used as well, this helps ensure hoteliers that they have the most current room rate data to optimize their competitive position. This partnership will continue to allow Marriott International to prosper by using different outside companies to help them become better hoteliers.

Google is indeed joining the online travel business, this will allow the largest search engine to become one of the largest travel intermediaries. Why is this important? Google has been experimenting and working with the world largest hotel company. The data they exchanged with Marriott has moved Google Travel along so much. This one stop shop is something Marriott is also experimenting with.

Great article. When I heard about this next big step that Google is making I was intrigued because I travel about 2-3 times a year and my go to site to book flights is Google flights. I always found that it was simpler to use Google Flights than to use Expedia or Orbit. Although Expedia and Orbit offered the hotels and flights in one page, I always deemed them to be too busy and more complicate to navigate. Looking at Google Travel, Google have kept it clean, direct and simpler and no pop up ads than what we are used to from the other OTA sites. It is interesting to know how relations with Google and Expedia will be after this. Although as the article states, Expedia CEO Mark Okerstrom saw this coming and he states "we have to be watchful about what they are doing" because Google have obtained a tremendous amount of data collected from marketing that Expedia does through Google.

True, Marriott is transitioning into a one stop shop and google has started but they haven't gotten on part with the other platforms as of yet. But it won't be long before they integrate and take over especially with all the information they have.

This posts summarized 10 trends in the hospitality technology. Most of them are benefiting the guests directly, such as the wifi access and the self check-in services. However, as more and more hotel in the industry adopting these technology, the competition has been brought on, and every company is working harder to invest more technology in hotel management, development as well as operation. These 10 trends are the most basic ones which have changed the industry greatly, but there are mot to expect in the near future. 

China is going to be selling a lot fewer alarm clocks to Marriott as travelers rely more and more on their mobile devices. Since this article was published in July 2021, Marriott has since made it official that alarm clocks are no longer required in guest rooms. The mobile phone has made the alarm clock requirement obsolete. The majority of travelers view this as a positive change as travelers complain about the cleanliness of the alarm clock, being awakened by the previous guest's set alarm that hotel staff does not cancel, needing space on the nightstand for their own mobile devices, and the glare of backlit numerals interfering with their sleep at night. Owners appreciate the cost savings, yet their hotels may experience an influx of wake-up call requests in the absence of the alarm clock; however, most phone systems allow guests to set their own wake-up call through the telephone without operator assistance.

USA TODAY assembled five of the industry's top executives last month at the Americas Lodging Investment Summit in Los Angeles in the LA Live JW Marriott hotel for a discussion of the industry's latest developments. They were: Marriott International CEO J.W. "Bill" Marriott Jr.; InterContinental Hotels Group (IHG) CEO Richard Solomons; Carlson CEO Hubert Joly; Choice Hotels CEO Steve Joyce; and Eric Danziger, CEO Wyndham Hotel Group. The discussion ranged from hotel Internet fees to iPad apps, new lobbies and chainwide hotel renovations. The hour-long event was moderated by USA TODAY's Barbara De Lollis . The text has been edited for clarity and length.

Thought this was a great article from the perspective of five of the top industry executives. Of particular note was about the issues of catering to the newer wireless data hungry traveler. Interesting to see all of their comments and concerns. Seems like this is an issue that is across the board and there is no consensus at the point about how to tackle.

The JW Marriott Marquis Miami and Hotel Beaux Arts Miami are three Marriott hotel brands that have been combined as the setting to create a revolutionized guest experience experience with the use of technology throughout the property. Not just technology here and there, but rather technology as the primary provider of the experience. This is evidenced by the conference room amenities: Virtual Meetings by Marriott, mobile video concierge, world's largest video powered by Cisco, digital signage, and wireless IP phones for guest use (which allow guest to order room service, check the weather, special offers, etc.). The goal and vision of the property is to allow guests to experience the advantages of technology to interact with other guets, co-workers, and hotel employees, in hopes that they will enjoy new ways to communicate, as well as have more fun. The hotel has already experienced several benefits and other favourable results: a one-of-a-kind experience for guests, effective marketing of hotel services, operational efficiency from working with one vendor, and increased guest safety thanks to 70 surveillance cameras deployed throughout public areas of the property and monitored by Cisco, who will notify hotel personnel immediately of any emergencies.

This article emphasizes the fact that Chinese consumers is thriving in outbound travel. The number of people in China traveling is expected to increase from the current number of 150 million trips to 700 millions trips in the upcoming five years. With its significant growth, Marriott is taking extra measures to capture the eye of the interest of Chinese travelers. The Chinese e-commerce giant, Alibaba Group and Marriott declared a joint venture with their main purpose of building guest loyalty and uplifting the traveling experience for the Chinese market. With the increased income for the average Chinese middle class, traveling to the United States and Europe has become popular. Therefore, enabling "Alipay" through Fliggy (which is Alibaba's travel service platform) assists Chinese consumers to conveniently access digital pay for their trips. This particular venture was a huge stepping stone in forming the relationship with the known e-commerce company. Particular information pertaining to Chinese travelers, such as favored promotions, programs, and content also became more accessible to Marriott as this venture launched. Marriott's owners as well as franchisees are expecting to grasp these information to seize an ever growing Chinese travel market. Although Alipay is only available in certain Asia-Pacific hotels, it is expected to expand to the U.S. markets as well as the European market. Easy to use technology will aid in all steps of the booking process, starting from planning, booking, to paying and even managing a particular trip. Additionally, for Chinese consumers, Alipay, as mentioned above, is the main method of payment for Alibaba. 80% of e-commerce is made in Alibaba. Finally, this joint venture also enhances a crossover loyalty program feature. Through Marriott and Alibaba's loyalty program, point will be exchangeable and redeemable to further enhance consumer satisfaction.

Memorial Day weekend will soon be upon everyone and with summer officially kicks off. This article talks about how hotels can clean up and do better to protect their guest personal information. A few years ago, all major corporation were required to adopt General Data Protection Regulation (GDPR) regulations which helped some hospitality companies. In my current capacity with Marriott International as a Workforce Administrator we were required to schedule all customer facing associates for training on GDPR. Prior to Marriott acquiring Starwood hotel company they had their own data hacking which caused an increased expense for Marriott to let customer know they were doing all they can to stop the data breach and protect their personal information. They also created a dedicated call center for this effort to let guest know that they will continue to put protecting their personal information as a high priority. This article outlines how hotels can prepare for increased guest traffic and protect their guest personal identical information. One of my responsibilities as a Workforce admin is to handle staffing for all of Marriott International Customer Engagement Centers. Employee training on GDPR is required every year for Marriott associates. Training employees on how to better protect guest personal information is more cost effective than dealing with a data breach due to negligence of an absent-minded employee. Guest expect to know their personal information is going to be protected. This allows them to have piece of mind. Leaving a clear and clean area allows for guest to feel that their information is being protected. Imagine walking up to the front desk and finding the previous guest personal information cluttered in view. This will make the current feel their personal information will left unattended and viewable to the guest to walk up causing nothing but anxiety attacks. Unable to enjoy their summer vacation. Guest expect that the overall security of the hotel

Another point as for the "clean desk" policy goes, it also needs to include stricter policies on securing credit card information. It should not be written down or repeated on the telephone. In an open environment sound can carry and unwanted parties can hear. Cell phones should be stored away from the desk, because cell phones are in itself a potential security breach.

Our hotel as well has reinforced the clean desk policy. I remembered the data breach for Marriott it was in most major news channel and at work for several months we had the same questions from our guest requesting more information. As you stated a hotline was created and of of course the most surprising for me was the acceptance from our guest. Main responses were, with the new technology advance world we've coming and going into that is something we all have to face.

This article talks about the recent agreement that Marriott and Iris Software Systems have signed for using an app that will allow Marriott restaurants to take a fresh approach to their menu presentation by turning them digital and presenting them on tablets for their diners. Therefore its restaurants can present their wine cellar or bar on a modern, clear, enticing and informative platform. Moreover the customers can view as much or as little information as they want. The app has two features called iRiS' "Shortlist" function and "Sommelier Specials". They allow customers who are unsure about a dish or drink can have an informed conversation with the Sommelier, bartender or waiter.The design, look and feel are made tailored for each specific brand of Marriott and are offered in three separate categories: Sommelier, Bar and Menu. According to Martin Bookallil, VP of IR at Marriott the Mobility in their Hotels is one of their key priorities. He said that iRiS Software Systems will provide them with practical software tools that enable Guest facing operation to present and engage with their Guests in fresh new ways.

Marriott International has expanded its partnership with MICROS by selecting the hosted MICROS OPERA Property Management System (PMS) as the property management system (PMS) to be used in all Marriott brands worldwide.MICROS provides property management systems, central reservation and customer information solutions for more than 30,000 hotels worldwide, as well as point-of-sale, loss prevention, and cross-channel functionality for more than 150,000 retail stores worldwide and 17,000 Fuel and Convenience stores.The cloud-based MICROS OPERA enables Marriott to manage international and domestic properties well under on PMS and with information gathering in the same place.

being on the curve of the technology revolution, Marriott get the competency advantage and always being the America's No 1 hotel chain as the industry leader.

Marriott hotel launched the second part of their website for their club members. With this new website club members are able to access personal information such as set up their fitness programs and track their own personal fitness goals. With this new development clubs will be able to stay in touch with their members.

This article is written by a publisher and editor. It is based on what he saw and heard. The main contents are around the LEED Volume Program. The leadership in energy and environmental design consists of a suite of rating systems for the design, construction and operation of high performance green buildings, homes and neighborhoods. Marriott group opened their first hotel as part of Marriott's LEED Volume Program. The senior design manager indicates the program saves owners about $100,000 in upfront costs and six months of construction time. And it provides a competitive advantage for Marriott. Depending on his article, it is easy to know what is unique about the hotel from a green design and operations perspective. For example, the pool uses salt water to reduce the need for chlorine. Or the windows are high performance and reflect heat. Especially, the shower facility is for employees who ride their bicycles to work. Hoteliers pay much attention to the green development will help them to reduce the cost and pollution. Moreover, the staff prefer working in a green hotel because it helps motivate them daily. The following link is about the detailed of Marriott's LEED Volume Program. http://www.usgbc.org/ShowFile.aspx?DocumentID=8146