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Zippin is a provider of check out free technology that partnered up with Fujitsu to work with the Koyo Group to create the first checkout free store in Japan. This store opened as a test to see if this concept will be successful. The Koyo ultimate goal is to create check out free convenience stores in the hospital. So they can run 24 hour markets without relying on staff members to operate. The way it works it that customers have to register on an app and can use multi biometric authentication technology that links their palm vein and facial recognition. After registration they do not need their phones they can just swipe their palms.

This article explains how due to Covid-19 more and more companies for developing and investing in contactless technology for customer experience.

AI technology has been on an uprising for the past few years and it has finally arrived in the hospitality industry. The Tipsy Robot is able to prepare and serve delicious cocktails to customers without the help of a bartender. This specific Tipsy Robot can be found in Las Vegas, Nevada. The Tipsy Robot is expected to revolutionize the bartending industry by creating personalized service from a machine. In this machine, the user is able to create their own user that they can access on a later date to reorder a cocktail or create a specific one for their tasting. This technology is still on the uprising in the hospitality industry which is why there are limited locations where you can find a Tipsy Robot.

This article explains the emergence of self ordering kiosks and provides some statistics as to how popular they are and lists their pros and cons

This article goes into certain trends that will take place this year within the hospitality industry with the use of AI. Thanks in part to last years shutdown, many companies have now readjusted they way they approach business.

Unattended POS systems are being utilized in spaces beyond vending and self service. Many industries are leaning towards changing to self serve kiosks and this article explains why and shows for benefits to this system. I have seen this system move from grocery store checkouts to the McDonald's located in a busy beach side town.

the article highlights the benefits of using unattended pos systems and how there is a growing tendency for self service and less face to face interaction in retail and hospitlaity business

"Lower labor costs Fewer order or cashier errors Better space utilization with fewer checkout counters Reduced risk of employee theft due to less cash handling"

Sergio's in West Kendall in South Florida has implemented ASTRO - short for Automated Service Tray Removal Organizer. The restaurant wasn't filling enough vacancies and their employees felt burnt out so they reached out to Bear Robotics who specialized in automated robots for the restaurant and hospitality industry. ASTRO earns $2-3 hourly and was "hired" to help the human worker, not replace them. The goal is for ASTRO to do grunt work like rushing food and returning dirty dishes. Higueros, of Bear Robotics, said, "The human interaction is never going to be replaced - that's what you want. You want your servers to spend time with your customers."

This site explains the benefits of using Proximity Marketing but this is the side of a company that is selling this marketing tool. It goes into detail of how it works and gives examples. I like how this site goes over the benefits and does touch base on how connectivity is important. It goes over how sms, email, mobile aps and wifi captive portals are beneficial.

In article it will display several examples of how the consumers are leaning towards online purchases and the popularity behind why people are catering to these functions.

New app uses AI and readily available body sensors to detect, with 90% accuracy claim the developers, whether a person is COVID-19 positive/negative. This is done within 2 minutes and compared with current temperature only checks done by many locations, which are only 50% accurate and don't capture asymptomatic persons, is a potential game changer for organizations. All staff could potentially be tested every day before their shift starts.

I think this is a great tool for all businesses especially the hospitality industry. The fact that it is adaptable to work with many health products already owned by consumers the cost to the business is low. I also like the high percentage rate of accuracy and what little time it takes to gather this data.

PCI Compliance for HOTELS: What you need to know (PCI-DSS)

Thanks for the summary. It's comforting to know that countries in Europe are getting on board with being PCI compliant, one less thing to worry about when using credit cards internationally for booking, shopping or entertainment.

Informative article with many of the advantages of cloud computing. Puts different cloud services into perspective. Keeps in mind, natural disasters, which I found unique and interesting.

Good Evening, This article is about hotel security with tips and suggestions how guest can remain more secure without impeding there vacations. Like Professor Joseph said during his class time when he's on vacation he doesn't watch the immediate surroundings. .Most time crimes are not reported by the guest to local jurisdiction they mostly go to security team and hotel managers who might not want to tarnish there reputation. I remember watching Law and Order SVU quite often most university ploy this same tactic of not reporting crimes. Lastly cyber security is most important to be fixed hotel guest don't wanna have to worry about there personal information getting out on the dark web.

This article talks about some security measures hotels can take to tighten security. Controlled employee access areas or controlled guest areas where the room key is needed to get into locations for guests is one way to control unwanted guests. Face recognition systems is a tool to identify guests and others. The use of the mobile device as a room key works as a way to help with security as guests usually have their cellphones on them most of the time. Training employees on security measures can help fill in the gaps of loop holes in the security system.

Great article looking at the trends in events, many of which I have witnessed this past year. What I would like for the class to read is the description of awareness based events. As my husband's an associate dean of a hospitality school, he worked with his event and conference manager and his dietetic program chair to create an interactive health fair looking at diabetes education and attracted 300 participants. I observed the power of community based programming in the event space and how this type of programming may be the future.

Virtua Hospitality launched UgoVirtual, an online platform which allows event organizer to virtualize many events. Registered attendees can access events via several devices and participate in many activities. As mentioned by Mike Blake, Virtual events is said to be the future of the industry.

This article greatly described the importance and significance event management has for the tourism industry. Special events definitely draws individuals in to multiple destinations, which delivers a huge boost for the tourism industry.

This article talks about how different types of events are important for tourism. Events such as mega, hallmark, major and local events attract more tourists such as the olympic games or the Superbowl. Some destinations are visited only for special events, driving more tourism to that destination. As tourism has become very dependent on effective event management, small events such as arranging tours in a destination have led to an increase in tourism. The development of tourism and the introduction of new destinations reveals the huge perspectives for the growth of event management. The majority of most social activities, such as festivals, and other recreational events have become possible due to the successful event management and the travelers that they attract.

Event Management can be both local and global, it is the management of various activities including conventions, meeting and other major activities. Tourism is not considered a part of event management; it is classified as a set of tourism related activities. Tourism is thus divided into various niche activities. No matter what tourism type you choose, event management will always be a part of the activity. There are various types of classifications. Events may be condsidered Mega, Hallmark, Major or local. It is necessary to recognize the importance of events to the tourism product, and as such, you should never take for granted the need for proper and effective coordination. It is also important to note that events such as cultural activities also aid in destination development. A key factor in having these events is to promote the destination and attract more visitors, particularly at times in the season when things are slow. The introduction of events can serve to stimulate local economies and draw attention to unseen parts of the destination, as well as aid in the building of infrastructure in those communities. It is also important to note any event requires significant planning, the who, what, where and how allows a better understanding of how a proposed event may impact a destination's image and can help with building a stronger global brand. The significance of tourism in event management is centered around possible offshoot activities such as tours and entertainment or any other economic benefits that maybe be derived beyond the event itself. By creating such signature activities, it is likely that you broker relationships with visitors, which could likely create loyalty to your brand.

This article is interesting because it discusses how Bed Bath and Beyond placed an internet advertisement marketing their offline shopping experience which is what drove the customer to actually visit the store in order to purchase the item that they have been searching for on the internet. Which made me rethink how I viewed in person retailers because I thought it would be a matter of time before they ceased to exist but in reality it just depends on how they market themselves to consumers on the internet, just by marketing their "offline experience" on the internet as an ad persuaded someone to actually visit the store to gain the experience and the product they were originally looking to purchase online.