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6 Event Tech Innovations That Will Change the Industry - 1 views

  • 6 Event Tech Innovations That Will Change the Industry
  • “Datakalab is a neuroscientific way of reading audience members’ expressions—it’s really interesting,”
  • In a meeting or event setting, the best part is seeing how attendees are truly reacting to what a presenter is saying
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  • Doob takes 3D to a new level by applying it to people and even animals
  • cameras capture dozens of images from all angles and the data is used to create a 3D replica, which is like an action figure,
  • This is something planners could even do as a creative thank-you presentation or as CEO gifts.
  • AI Robots at Meetings
  • Artificial intelligence robots debuted a few years ago, and they have started debuting at tradeshows and conventions
  • “They have facial expressions and can have full conversations with you. There are endless ways they can be used at events. They are becoming so popular,
  • G-SMATT is a fully transparent LED glass that allows event producers to create a full 360-degree program that combines the physical and digital worlds to immerse guests in a brand’s message in a unique and entertaining way.
  • The technology can display digital artwork, create augmented reality and holographic visuals, and even allow guests to play interactive games. It can be a building block for everything from tradeshow booth structures to the outside of skyscrapers.
  • “Visual Comet creates incredible LED tunnels and bar [displays], for example,” Cerbelli said. “The visuals and branding possibilities are fantastic with the imagery you can bring to life.
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    This article breaks down several different items that are key players in the future of event technology. In the events industry, there are so many things that can be used to impact the guest/attendee experience. The technology innovations that are headed our way and gearing us into the right direction in executing successful, interactive and insightful meetings and events.
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Eco-friendly baby steps can grow green initiatives - 0 views

  • Ted Turner and restaurant veteran George McKerrow Jr., the co-founders of the 55-unit Ted’s Montana Grill chain,
  • Charlie Ayers, the former executive chef of Google and the owner of sustainability-focused Calafia Café in Palo Alto, Calif
  • one of the most enlightened businesses in the world
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  • challenge is convincing them that being green won’t hurt
    • anonymous
       
      Hurt profits, customer service reviews and experience, and overall efficiency are main concerns here
  • needs to be action at the top of command,
  • 99-percent plastic-free by using paper straws, cornstarch to-go cups and special biodegradable takeout containers
  • within 150 miles
    • anonymous
       
      small carbon footprint
  • sustainability mission to be reflected in its construction and decor, which involved the use of recycled Sheetrock, floorboards and acoustic panels along with reclaimed barn wood and a chandelier made from old milk bottles
  • energy-efficient lighting and low-flow toilets
  • People ask for out-of-season fruits and vegetables, and I explain why we don’t do it. That education is essential to get people to buy into the idea.”
    • anonymous
       
      SO IMPORTANT
  • We should phase out the subsidies. If we did away with fossil fuel subsidies, it would make wind, solar and geothermal energy more competitive, which is cheaper than subsidizing those industries.”
    • anonymous
       
      Looking at more of a federal/ national level rather than just independent restaurants
  • energy-efficient light bulbs. At Ted’s Montana Grill, that switch ended up saving the restaurant company $80,000 in the first year alone. —
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    Ted Turner, George McKerrow Jr, and Charlie Ayers led a panel discussing the local and national benefits of making eco-friendly changes at restaurants. While there is a strong push from customers to eat at sustainable restaurants, "the challenge is convincing them (the restaurants) that being green won't hurt profits." The easiest baby step that seems to have the most ROI is simply changing the lighting in the restaurant to energy-efficient light bulbs. At Ted's Montana Grill, this switch saved his company $80,000 in the first year. Other small changes to consider would be to move to plastic-free straws and biodegradable takeout containers. But those things cost money and may be out of reach for many restaurants. Some places are taking it a step further and incorporating sustainable materials into the restaurant design and decor. The last major suggestion from this panel is a large scale shift in fossil fuel subsidies. If those can be removed, green energy can become a more competitive field and thus offer restaurants another alternative and opportunity to become green.
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Technology in the hospitality industry - exploring the very latest trends - 5 views

  • Digital conference facilities
  • hotels also need to be able to offer access to audio-visual (AV) and digital facilities for conferences.
  • If a hotel has extensive conference facilities, network design becomes critical to ensure indoor mobile phone coverage, Wi-Fi connectivity, VoIP, real time location services (RTLS) and internet protocol television (IPTV)
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  • When investing in digital apps for check-ins, room service and other customer-oriented digital interactions, hotel operators are investing in systems and technologies that can personalise the experience for guests, including a guest’s name being displayed on the welcome desk at a digital check-in station;
  • hotel staff can take a more innovative approach by using infrared scanners that will detect body heat within a room and tell cleaning staff that they should rather come back later if the room is currently occupied.
  • NFC technology can also be used to personalise a guest’s experience at a hotel or resort.
  • A boutique hotel that is nestled between Apple’s headquarters and other tech companies, called Aloft Cupertino, has a robot butler called Botlr that is able to move between the various floors of the hotel in order to take items such as toothbrushes, chargers and snacks to guests.
  • Near field communication (NFC) technology is the next-generation short-range high frequency wireless communication technology that gives users the ability to exchange data between devices.
  • Retina scanning is even more accurate and secure
  • than fingerprint scans and hotels like the Nine Zero Hotel in Boston have already installed an iris scan system
  • Marketing, management and hotel developers can no longer work in silos and these technology trends are giving them the opportunities, tools and solutions they need to create memorable experiences
  • 81% of respondents wanted access to mobile video content at hotels and 55% said that mobile content availability at a hotel would influence where they choose to stay.
  • Being able to provide entertainment on tap and mobile content has led to the trend of hotels investing in cloud services.
  • gives hotels the flexibility to expand and adjust their IT needs along with business growth
  • Cloud computing is becoming the norm and we will continue to see hotel groups replacing their legacy IT infrastructure with cloud solutions.
  • take full advantage of technology in this space is using it to communicate how well they are doing (in real time) with respect to their various environmental initiatives (such as real time electricity/water usage reporting, etc.)
  • local area networks (LANs)
  • building services can be automated in order to control lighting, refrigeration, air-conditioning and heating.
  • Besides reducing energy consumption, converged LANs can also be set up to provide a smarter, more personal experience.
  • Another innovative way to offer a keyless experience is through fingerprint-activated room entry systems and retina scanning devices.
  • Installing and maintaining a hotel-wide wireless network may be coupled with costs, but many leading hotel groups have started to install high density Wi-Fi and started to offer in-building mobile phone coverage as guests have come to expect these services during their stay (not only for themselves, but also for their guests if they are hosting a conference or function at the hotel).
  • While the amount of AV and digital equipment that goes into a typical conference room is fairly minimal, staging companies are often hired for various projects in order to equip the facility as required.
  • Guests want to be able to do everything from checking in at a venue’s automated kiosk to ordering room service with a digital device instead of standing in queues and moving around the hotel premises to order food.
  • investing in a check-in/cocierge app requires a small initial investment and can lead to greater efficiency and savings as hotel staff are able to focus on customer service and property developers don’t have to create large static reception desks at each entrance and hotel location.
  • can transfer data at up to 424 kbits/second and the communication is enabled when two devices touch each other, which makes mobile payments (by touching the smart phone to a credit card) an instant, secure process.
  • this technology could also be used to track loyalty points from a guest’s use of the conference facilities or room service.
  • Infrared scanners are now also used to minimise disruptions relating to housekeeping (which is a common complaint from customers).
  • All of these experiences need to be part of an integrated, dynamic system so that the guests’ experiences are at the forefront of the marketing and operational team’s mind.
  • Starwood (owner of the Sheraton, Weston and “W” hotel chains) has already upgraded 30,000 room locks across 150 hotels with this system and Hilton will be implementing a similar system at 10 of their US properties this year. In 2016, they will be deploying the smart room key technology globally.
  • This technology will mean that guests don’t have to worry about picking up keys and front desk staff won’t have to issue new keys in the event that a guest loses their room key.
  • The hotel room’s television, radio and clock are taking a backseat as travellers use their own technology to keep themselves entertained.
  • Many companies in the hospitality industry are already using social media to their advantage as guests check-in on location-based social media apps, tweet about their experience on Twitter and share their holiday photos with friends and followers on Instagram and Facebook.
  • his shift has led to many hotel and leisure groups developing active social media monitoring and communication strategies in order to stay on top of what’s being said about them online
  • Hotels will increasingly install smart room access systems that allow guests to unlock their doors by simply swiping their phones across a keyless pad on the door.
    • rhera004
       
      This section is talking about designing effective conference facilities/ ensuring your hotel/ facility can accommodate clients technological needs. My thought on this is how can we in the hospitality field accommodate this when we do not yet know the scope of need. We do not know what is to come. Ex. Roads in Europe are incredibly narrow as no one knew cars would be a thing in the future. It's crazy to think buildings and infrastructure can also become obsolete.
  • medical facilities;
    • rhera004
       
      Super important given the state of things
    • rhera004
       
      This freaks me out a bit b/c of devices which can aid people in stealing your credit card information in close proximity to you.
  • For example, advertising can be targeted based on gender and age (so if a child walks by a digital sign in the lobby, the advertisement can change to promote a local theme park or the hotel’s kids club
  • hanging a ‘Do Not Disturb
    • rhera004
       
      Eco-friendly option. I like this!
    • rhera004
       
      Wireless = More sanitary. No one really thinks about the amount of hands that have been on room key cards...
    • rhera004
       
      This may be a hard sell for some people. Ex. Conspiracy theorists etc.
  • almost any person checking in at a hotel, resort, spa or lodge, will have a smartphone in their pockets.
    • rhera004
       
      Social Media is such a powerful advertising tool as well. Have clients work for you. This can also be dangerous if your facility is not running at 100%
    • rhera004
       
      Can be creepy- but will definitely optimize guest experience.
  • hen processes should be put in place to ensure the right person follows up by communicating with the guest and solving the problem at the hotel.
  • ead to positive change and growth in the industry.
  • l
  • computers no longer see Wi-Fi as a perk, but as a must-have when they check in at a hotel.
  • computers no longer see Wi-Fi as a perk, but as a must-have when they check in at a hotel.
  • I
  • t might not yet be financially feasible for hotels to completely abandon the user pay model, but many of them are re-thinking their current infrastructure and pricing models.
    • rhera004
       
      Bluetooth speaker system connectivity would be a good idea for hotel rooms.
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    The article lists the varies new technology that are becoming more and more of the norm in modern hotels. The first and most important is WIFI. Ten years ago every hotel you went would make you pay for WIFI nowadays guests look for hotels that offer free wifi. Conference facilities are a big thing in larger hotels but they need to be digital. Everyone has a mobile device so making as much as possible available on a guests mobile phone will go a long way. Entertain and clod services are all new technologies being used in hotels as well. Of course social media is a huge part of our day to day world.
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    This article talks about how technology is affecting the hospitality industry. There have been several small technological advances in the industry. Recently, advances have been skyrocketing, especially in the hotel sector. Hotels have been updating their technology year after year striving to stay relevant. Businesses are looking for Digital conference facilities for their conferences/meetings. Where skype and zoom calls can be conducted in a business fashion. There are also hotels that are looking to put in finger scanning devices for room access and infrared scanners for staff members to monitor room activity. This article has several other fantastic advances in technology that could be used in the hospitality industry as a whole.
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    Technology evolves everyday it keeps getting better and making lives even easier. Guests are attracted to hotels who have the latest technology. This week I saw in social media a friend of mine is currently in Las Vegas and her room had an Echo Dot and she was asking Alexa to turn off the lights and close the shades. That got my attention and is proving the point on how the Hospitality industry has to be at the very top of the latest technology trends.
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8 Disruptive Hotel Technology Trends to Watch in 2021 - 6 views

  • For those of us keeping an eye on technology in hotels, it can be difficult to discern what trends are here to stay and what trends are simply a marketing stunt.
  • Venture capitalists are finally starting to recognize the opportunity to invest in tools and platforms that allow hotels to capture new levels of hotel operations efficiency and revenue growth.
  • Cloudbeds offers an all-in-one suite of tools, including a property management system, channel manager, booking engine, and revenue manager, growing revenue and automating workflows at more than 20,000 properties.
    • ldevaul
       
      This is definitely something to look into. SaaS programs, nowadays, are super robust and offer so much data and opportunity for large and small businesses.
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  • Despite being one of the largest and most dynamic segments of the US and global economy, penetration of cloud-based technologies in the segment remains incredibly low, and the vendor landscape remains tremendously fragmented on a global basis,” says Matt Melymuka, co-founder and partner at PeakSpan Capital.
    • ldevaul
       
      This is very interesting...one of the largest industries and they are the slowest to invest in cloud-based technologies. A lot of companies clearly prefer to print everything and leave an actual paper trail!
  • Hotels use Zingle’s messaging tools to deliver five-star service at scale; Medallia’s investment in Zingle gives hotels the opportunity to provide frictionless guest service and streamline time-consuming interactions, such as check-in.
    • ldevaul
       
      I'm sure companies who invested in this program during the height of pandemic were very thankful!
  • Life House, a tech-first hotel experience, shows proof-of-concept: that hotels that invest in technology drive higher revenue, better guest reviews, and a higher star-rating.
  • Hotels are catching on, adding convenience through streaming, voice activation, guest-room tablets, and food ordering tech.
    • ldevaul
       
      The guest room tablets that can order room service and manage the operating system in the room is a game changer. Hotel Mousai in PV Mexico has this installed in all of their suites and it was super impressive!
  • White labeling is a practice in which a product – in this case, hotel software – is manufactured by a third party and uses branding by the purchaser, or marketer, so that the end product appears to have been produced by the purchaser.
  • Oaky, one of the industry’s leading upselling tools, raised a Series A funding round of $9.5 million led by PeakScan Capital. Oaky’s appeal to investors stems from the app’s data-driven approach to driving incremental revenue. Their deep understanding of customer behavior makes Oaky one of the top-rated upselling tools on the market today.
    • ldevaul
       
      This would be great for hotels who are struggling to increase their revenue.
  • For instance, feeding data from your PMS into a business intelligence tool leads to real, operational data to analyze trends and provide recommendations for better marketing campaigns, smarter staffing decisions, seasonal trends, and market competition. Hotels that are comfortable using APIs can automate tasks that take up much of their employee’s time with manual data entry.
  • On-demand convenience dominates our lives, and guests expect this level of ease from their hotel experience as well.
  • An API, application programming interface, is simply a messenger of data between applications. APIs allow your various hotel technology tools and programs to work together, connecting your RMS to a PMS, or your PMS to your upsell software, or your business intelligence software to your PMS. An API makes your technology user-friendly and efficient; when your tools work together, you capture each platform’s full capabilities.
    • ldevaul
       
      This is super useful! When all of your software can speak to each other it improves productivity so much!
  • Hilton is taking a different approach, partnering with Netflix to allow guests to control their streaming straight from the Hilton Honors mobile app.
    • ldevaul
       
      This is genius! Definitely will be trying this at my next Hilton stay.
  • As far as voice-activation, Volara is leading the way in providing a thoughtful, Alexa-esque guest-room solution. Volara integrates with the most popular work order management systems so that guests can make requests and get confirmation when the item or service they need will be delivered.
  • And for savvy marketing managers, tablets provide a new channel through which to send targeted, automated messages generating $5,000 per month in additional revenue.
    • ldevaul
       
      This is great for hotel marketers! Proving their value and having the company invest in tech that shows an huge ROI. Love this!
  • 2nd Kitchen is a godsend for hotels without a kitchen on-site: guests can order room service from restaurants near your hotel, taking care of care of orders, menus, payment, fulfillment, and customer support for your property.
  • Hotels are a prime target for hackers. “Only about 25% of all U.S. businesses, including hotel operators, are fully compliant with current data security best practices. That means that three out of four are not and are potential disasters waiting to happen,” reported one cybersecurity expert.
    • ldevaul
       
      This is definitely worth exploring more!
  • Numerous high-profile malware attacks on the hotel industry have led to hundreds of millions of guests’ data being compromised and millions of dollars in damage. Just this February, MGM Resorts revealed they were the target of a massive data breach that compromised personal information for more than 10.6 million guests. Files leaked in the MGM attack included information on celebrities, chief executives of technology companies, reporters and government officials, according to Skift.
  • Expedia and Booking have taken some pretty big hits in recent months.
  • Why the dive in stock price? There are two factors outside Coronavirus that are impacting OTAs. First, hotels are getting better at capturing direct bookings. Hotel tech like direct booking platforms, metasearch ad managers, and messaging integrations help properties draw more visitors to their site and convert more direct bookings, circumventing the high OTA commissions in the process.
  • Secondly, Google has entered the travel market in a big way. Google has expanded from traditional AdWords to include hotels everywhere via its Hotel Ads product.
  • 5G may be getting all the buzz, but for property owners, WiFi 6 is much more relevant. WiFi 6 is the term used to describe the next iteration of Wifi, a faster, more efficient connection enabled through new technologies. WiFi 6 is about 30% faster than our current WiFi.
  • With WiFi 6, your property can leverage in-room technology to provide better service, driving positive guest reviews and repeat business. Smart thermostats, smart speakers, and smart locks will all perform better with the adoption of WiFi 6 over the next five years.
  • Investors in Oaky already recognize this next insight: data has become the world’s most valuable resource. The sooner you start to mine guest data for better customer insights, the better positioned your property will be against your competition.
  • Data can fuel smarter marketing campaigns, inform your pricing, and help you capture a higher market share than your competitors by knowing your guests on a deeper level.
  • Earlier this year, Revinate launched the hotel industry's first Guest Data Platform to aggregate, clean and deliver rich guest profiles for hotels and property groups of all sizes. The platform combines data from multiple sources to provide a complete picture of a hotel’s guests, delivering the information needed to increase guest satisfaction scores, direct bookings, and ultimately, profit.
  • Brands in the alternative lodging sector include Stay Alfred, Sonder, The Guild Hotels and to some extent groups such as Selina and OYO. 
  • The biggest distraction or barrier these next-gen hotels face is that they’re taking the wrong approach to tech. The companies that win will be the ones who stop acting like tech companies – using buzzwords like AI and virtual concierge – and focus on being more innovative and agile real estate businesses than traditional market players today. Those that succeed will be tech-enabled businesses; not tech businesses.
  • Smart hotel rooms use technology to allow guests to personalize their stay experiences.
  • Technology is becoming more important to hotel operations because it can deliver increasingly high value for hoteliers and guests.
  • The most important software in the hotel industry is the property management system, which acts as “mission control” for hotel operations. Hoteliers use a PMS to manage reservations, check guests in and out, and handle billing.
  • While exciting technologies present new options for hoteliers to enhance their offerings, these new innovations also mean hoteliers must focus on data security and continued training when implementing the technology that guests expect.
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    This article takes a deep dive into the emerging tech trends in 2021. They briefly touched on how SaaS is slowly taking over the traditional PMS and how venture capitalist can't get enough of these programs. Another honorable mention in this article is the explosion of guest room tech such as streaming services, voice activation, and guest room tablets. OTAs that have traditionally been top dogs when it came to hotel bookings are slowly declining and big data is becoming super insightful to hoteliers. This article touches on so many avenues of tech and it's definitely a must read!
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Latest eco friendly trends in the hospitality segment - 0 views

  • Sustainable eco-friendly practices are on the rise in the hospitality sector. Though the hospitality sector has been slow to evolve in incorporating green solutions, it has now picked up steam due to the evolving demands of eco-friendly travelers, who, according to studies are willing to pay more for green lodging. This has led to many well-known brands creating meaningful, sustainable hotel experiences. This trend has been observed worldwide, as hotels compete to integrate the latest green trends in hospitality.
  • Green trends in hospitality have seen lighting as one of the major areas which most hotels globally have tried to modify, to conserve electricity and save on energy bills. According to a recent study 2,161 hotels in 44 countries, 70% have replaced fluorescent and incandescent lights with LEDs. Very few hotels, however, have incorporated recovery of waste heat systems and only 8% of hotels used solar panels
  • One of the global green hospitality trends is to construct new buildings in a sustainable manner, and renovating existing buildings to make them eco friendly. These buildings use consume less energy and contribute to the community where they are located by sourcing locally available materials and decreasing pollution by better waste management policies
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    The article discusses the necessity of implementing sustainable and green smart technology in the hospitality industry. It is a trend that will be of utmost important to the millennials traveler where they expect hotels especially to have in place the eco-friendly practices and processes. The article shows how through, green building designs, water conservation, waste management, etc. hotels are making these green changes.
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The Future of Technology in Hospitality is Green | Hospitality Technology - 2 views

  • the fact that millennials (those born roughly between 1982 and 1996), are going to be the largest generation in the country’s history (at 83.1 million).
  • Simple math tells us that the buying power at large is mainly in their hands.
  • For example, more LED lighting throughout their facilities with sensors can help keep costs down while reducing energy waste.
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  • he hospitality industry is also one known for producing exorbitant amounts of waste.
  • In order to make more green, here are some of the tactics within the headlines of late that are being used to keep up with the sustainable practices to woo this generation, and those others to come.
  • Thanks to technology, hotels have been making strides to becoming more environmentally friendly without breaking the bank.
    • Angelica Saez
       
      It is important to work with different companies to help you establish different ways technology to go green. There are different ways to help the technology to go green for your business.
  • According to Forbes, millennials consider social responsibility and environmental friendliness when making their purchases, so brands have to rise to these significant expectations millennials have when it comes to spending their money.
  • Through the use of an intelligent camera, smart scales and AI-based smart meter technology, Winnow Vision analyses ingredients during food preparation, as well as plates returned to the kitchen, to assess which food items are most wasted and in what quantities.
  • Cruises Also Taking a Stand with Tech
  • the cruise line is implementing technology to help reduce its ecological impact including clean LNG as fuel on its new ships, installing an Advanced Emission Purification system on most of its fleet, making progress with its program to eliminate single-use plastics, and is increasing its number of ships that are zero landfill capable
  • Hotels Continue to Innovate
  • According to the American Hotel & Lodging Association (AHLA) trend survey released earlier this year, supporting sustainable initiatives remains important to the lodging industry as a whole.
  • This tells us that hotels need to continue to innovate and the future of technology in hospitality has to be green, or those brands that do not adopt to these emerging standards face being left behind.
  • it’s hard to ignore the fact that the pace of technology is moving faster than ever before.
  • From the excess food that is thrown out each year, to the overuse of plastics, water and energy – there are many brands in hospitality that are taking the right steps to becoming more sustainable. After all, if they don’t get on the green bandwagon, they risk losing the largest generation of buyers in history.
    • Angelica Saez
       
      When your business goes green it is good for the environment and your business.
  • InterContinental Hotels Group® (IHG®) announced a partnership with technology company Winnow to help its hotels automatically track, measure and reduce food waste for more sustainable and efficient restaurant and bar operations.
  • The technology group Wärtsilä also announced that it will supply and install an Auto Gasification solution for the ‘Regal Princess’, a Princess Cruises vessel. This technology will enable the safe disposal of waste from the ship through a self-fueling thermal decomposition unit, thereby significantly reducing greenhouse gas emissions. It will also lessen the requirement to offload waste at shore facilities.
  • In the case of the Andaz London Liverpool Street hotel, a project with Quimera Energy Efficiency kicked off in 2016 and within a year 21% of electricity and 27.1% of gas consumption was saved. This translates in 500.000kg of CO2 emissions saved and was achieved using the methodology of Monitor & Save, including the Bopstem technology provided by Wisestate which is an IoT solution for HVAC control and automation, without suffering guest comfort.
  • Another big announcement made by MSC Cruises shows its commitment to becoming the first major neutral cruise company in 2020. Starting on January 1, 2020, MSC Cruises will buy enough credits from companies that absorb carbon dioxide to offset all of the carbon emissions from its 17 ships throughout the year. MSC said that it is committed to reduce emissions as technology progresses with an ultimate target of zero emissions. The company intends to invest and work with shipyards and research institutes to achieve this goal. 
  • St. Regis Atlanta integrated green tech into its 10th anniversary redesign (a trend that keeps popping up in headlines), leveraging services from Mode:Green to take advantage of the opportunity and make it a smart building system.
  • While Carnival Corporation, which holds the tag as the world’s largest leisure travel company, is partnering with leaders from the maritime and engineering industries to pilot the world's first fuel cell system designed to power large passenger vessels.
  • Linen and towel reuse programs are nearly universal among properties, and a majority of hotels across all segments have implemented a water savings program.
  • Consumers have way more transparency when making buying decisions and with the right information at their fingertips at all times, the hospitality industry is not immune to the imperative of creating a quality consumer experience.
  • This builds up a bank of data which in turn informs buying decisions, shapes menus and hones food preparation techniques.
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    This article emphasizes how imperative it is for hospitality businesses to stay on the cutting edge of technology as a part of their business design and strategy if they want to survive in today's competitive market and remain in it, in the near future. The author expresses that today's hospitality market is being driven by Millennials' "the largest generation in the country's history" who patronize businesses that are socially and environmentally responsible. Armed with this information to capture their targeted market, more and more hotels are now incorporating from inception within their physical blueprint infrastructure that is environmentally sustainable and cost-effective. As well as obtaining Green certifications and implementing sustainable software to reduce waste and minimize leakages. This concept has also been adopted by cruise ship operators to reduce environmental impact through the use of technology.
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    The current innovation trends of hospitality prove that this industry is steadily developing with more sustainable tactics.Hotels are implementing more energy saving products to reducing energy waste. Cruise corporations are partnering with industries to find solutions in powering vessels with cell technology rather than emission cruising.
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    -As technology advances consumers are being more transparent with their buying decisions. -Buying power lies on millennials who are roughly 83.1 million. -Millenials consider social responsibility and environmental friendliness when making their purchases. -Sustainable practices include censored lighting/temperature. -Cruise ships have installed a purification system to reduce its ecological impact, have decreased the use of single use plastics, and have increased the number of ships that are zero landfill capable. -Linen and towel reuse programs and water savings programs are nearly universal among properties.
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    This article introduces the different initiatives that the hospitality industry is taking with regard to technology in order to align with their target market or a large segment of their market. As being perceived, millennials are sought to be the largest generation in the country's history which leads companies to infer that they have a massive amount of buying power in their hands. Hospitality companies are now making strides to become more environmentally conscious. Some of these initiatives is incorporating LED lights throughout the facilities to reduce energy waste and cut down on costs. Another initiative is incorporating new systems in the guest rooms that enhance the stay while keeping it green like systems that adjust temperatures in the rooms, remotely powered shades, etc. Other companies are even using systems as a tool to help track, measure, and reduce food waste for more sustainable and effective restaurant/bar operations. It is no secret that technology is ever-evolving, and it will continue to develop as new features are discovered.
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    Article discusses millennials as the largest generation in U.S. history, and the speed at which technology progresses. In addition to paying attention to millennials' purchasing decisions, other industries must also meet their financial expectations. Many brands are taking steps to become more sustainable in the hospitality industry despite its reputation for producing massive amounts of waste.
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PCI and PSD2 Compliance: Why Are Hotels on the Hook? - 0 views

  • In September 2019 the Payment Services Directive 2 (PSD2) went into effect and applies any businesses who could potentially engage with European customers. Even businesses with little international business should
  • In September 2019 the Payment Services Directive 2 (PSD2) went into effect and applies any businesses who could potentially engage with European customers. Even businesses with little international business should
  • Established in 2006, PCI stands for the Payment Card Industry Data Security Standard, which contains guidelines for accepting, storing, and processing credit card information
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  • These days, cyber security and regulatory compliance aren’t just necessary skills for the IT team. Every hotel manager - even the “non-tech savvy” ones - must understand these crucial components of data protection in order to protect their businesses.
  • A few rules of thumb include using PCI-compliant POS and PMS providers, storing both digital and paper data securely, and limiting access to sensitive data to only the employees who truly need it.
  • Examples of these guidelines include using an online checkout/payment page controlled by a licensed 3rd-party service provider, storing credit card data via a 3rd-party “vault” provider rather than in your own system, and masking the full credit card number on receipts, showing only the last 4 digits instead.
    • earagon22
       
      As an example, if guests book through a 3rd-party like Expedia then I at the front desk see an Expedia card not the guest's card. The card I see is pre-loaded with the amount of the stay ONLY. Even then, I cannot see the 3rd party's full cc number. I only see the last 4 digits just like guest credit cards.
  • “The attack on Marriott was hapless and still has many gaps to fill on what actually happened. A popular entry point for adversaries is through email spoofing. This tactic is used in phishing in order to get malware onto a target network to then move laterally across all systems,” Ryan Cornateanu, Application Security Engineer @ CrowdStrike.
    • earagon22
       
      This attack mentioned compromised cc details, passport numbers, and dates of birth for 300 million guests in their database. This happened in 2014. https://hoteltechreport.com/news/marriott-data-breach#:~:text=And%2C%20the%20financial%20burden%20is,the%20largest%20data%20breaches%20ever.
  • because of increased payment security, the amount of chargebacks will likely become much lower, which is something all hoteliers can celebrate.
  • In September 2019 the Payment Services Directive 2 (PSD2) went into effect and applies any businesses who could potentially engage with European customers. Even businesses with little international business should still comply, since regulations like these are often mirrored in the United States and other countries soon after.
  • PSD2 includes enhanced guidelines for online payments and the handling of sensitive data to reduce the risk of credit theft, fraud, and security breaches. One major change is the requirement of Strong Customer Authentication (SCA) for online transactions. With SCA, rather than simply typing in a credit card number and clicking “pay,” consumers will need to provide a second layer of authentication, which could be a PIN code or an SMS verification code, before the payment can go through.
  • Guests book nearly three-quarters of hotel reservations online, so PSD2 will likely impact every hotelier as Strong Customer Authentication (SCA) becomes a requirement for payment processing.
  • Are any charges processed after the guest has checked out, such as minibar chargers? To prevent any hiccups with payment after check-out, charge an authorization on the guest’s card for the full incidental amount and have the guest provide two-factor authentication in person, such as chip-and-pin, when the guest checks in.
    • earagon22
       
      A property rule where I work is that each guest must insert or tap their cc at check-in in order to follow this rule and we take an incidental hold each night. Guests that have not traveled for years are surprised by incidental holds which makes sense based on when this was implemented.
  • The key takeaway here is that transactions initiated by the hotel at a time when the guest isn’t present won’t comply with PSD2 requirements.
  • protect consumers’ sensitive data, and, as a result, every merchant that uses credit card information must follow these rules, from small businesses to large corporations.
  • By partnering with a trusted technology solution and investing in PCI and PSD2 compliance now, hoteliers can prevent the potential catastrophe that could come with the theft of sensitive data.
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    PCI compliance is a crucial and necessary set of guidelines that all hotels must follow. The Payment Card Industry Security Standard was created in 2006 and outlines rules regarding accepting, storing, and/or processing card information. These rules were put into place to protect consumers sensitive information. For example, in 2014 Marriott hotels was attacked and 300 million guests information was compromised. This attack led to new regulations being put into place, the Payment Services Directive 2 (PSD2). These regulations take into account international customers and enhanced guidelines for sensitive data.
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Sacred Rose Festival Attendees Report Thousands in Overcharges - 1 views

  • Many music fans who attended the Chicagoland area's inaugural Sacred Rose Festival this past weekend and used their credit cards while there subsequently reported thousands in surprise overcharges.
  • The fest has responded saying it was a glitch with an onsite vendor.
  • the four-digit charges curiously appeared on the customers' cards after they visited a merchant on the festival grounds.
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  • Various Redditors reported that they each received surprise charges amounting to $1,190, $1,300, $1,500, $1,700, $3,200 or more. One charge of nearly $5,000 was reportedly declined by a customer's bank.
  • the glitch in venue payment processing resulted in the charges, and that they were being reversed.
  • Here is their statement: 'You may have accidentally been charged a large amount from F&B at SeatGeek Stadium when using a credit card. Our payment processing is secure but had a configuration error. There was no exposure and/or fraud; we are PCI compliant. We are reversing all of these charges and you should see the amount credited to your card in 3-5 business days.'
  • There was a technical glitch with the point of sales system regarding the tips inaccurately processed.
  •  
    The overcharge nightmare of an establishment and their quick response to guests has led Sacred Rose Festival to scramble in response to outraged customers. The festival has shared the error came with the systems configuration and are PCI compliant with no exposure to breaches or fraud, but one would venture a guess there is more to this story.
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Best Way to Display Photos in Weddings using Social Walls - 1 views

  • Technology has changed the way we interact with our weddings.
  • Most of the couples prefer having a website for a wedding combined with a Social wedding wall.
  • In Social Walls, Text, photos and video messages which are posted using the special wedding hashtag, are put together with the help of social media aggregator tool.
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  • after moderation, they are posted live
  • You can easily display a social media stream over an LCD screen or big plasma installed at the wedding location
  • The wedding hashtag you created for the posts should be placed somewhere where it is clearly visible
  • It’s a great way to see a wedding from multiple perspectives.
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    Hotel certified wedding planners and event and catering managers can promote social media walls to weddings, social groups, and business conventions to not only enhance the guests' hotel experience, but to also generate organic UGC (user generated content) to use in its social media marketing strategy. A relatively minimal amount of hardware is required as building a social wall can be accomplished with either an LCD projector or LED screens and a social media aggregator tool. Hotels can create new revenue streams for their F&B Department.
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HEI Hotels & Resorts' Marriott La Jolla Showcased During Tour of Department of Energy's... - 0 views

  • CA – Au
  • Department
  • three-day tour in California to highlight the energy-efficient and energy saving practices and technologies implemented by the participants
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  • of Energy during a tour of the facilities of its Better Buildings Challenge participants.
  • HEI Hotels & Resorts Vice President of Facilities, Bob Holesko was on hand to give a tour of the hotel's energy-saving initiatives. "By investing in energy conservation at the Marriott La Jolla, HEI is utilizing the conservation perfect storm that we have developed over the years – which is a rare combination of the hotels' physical plant needs teamed with the effective deployment of capital funding and expertise to make it all happen quickly," he said. "At this hotel, we are investing $800,000 on the energy conservation upgrades that will deliver an annual savings of $200,000."
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    The following Press Release describes the Marriott La Jolla was showcased by a tour by the Department of Energy of its Better Building Challenge participants. The three-day tour took place in California and highlights the energy-efficient and energy savings practices and technologies in which the hotel offers.  The Marriott La Jolla-is owned by HEI Hotels & Resorts and recently was selected by President Obama to the Dept. of Energy Better Building Challenge as a part of the initiative to reduce energy consumption by 20 percent. HEI's commitment has led to enhancing its properties by energy efficiency upgrades and renovations-HEI has installed Energy Looking Glass (ELG), as well as the Energy Set-Point (ESP) program which defines optimum settings for key systems (domestic hot water, chilled water, etc.). Additionally, the hotel's BUZZ Committee gets all hotel associates engaged in conservation efforts. Core energy upgrades such as lighting and HVAC are proven technologies that were adopted and implemented years ago by the Marriott La Jolla and other properties in the HEI portfolio.
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    This article primarily discusses HEI Hotels & Resorts' Marriott La Jolla and their past showcase during "Tour of Department of Energy's Better Buildings Challenge Participant Facilities". Fundamentally, this hotel is using and produced an energy efficiently program which will allow the hotel to annually save $200,000 each year. That is an incredible savings that will keep the hotel tremendously environmentally friendly, while hopefully starting a trend for other hotels to do the same. This hotel is now facing great benefits with their energy saving initiatives and great operational systems such as HVAC, ELG, and ESP which will overall save water, the consumption of energy, and reduce waste.
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    San Diego, CA - August 30, 2012 -The Marriott La Jolla, owned and operated by HEI Hotels & Resorts, was showcased on Tuesday by the Department of Energy during a tour of the facilities of its Better Buildings Challenge participants. The visit was part of a three-day tour in California to highlight the energy-efficient and energy saving practices and technologies implemented by the participants.
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Mobile Pay and Cloud Top POS Headlines from February - 0 views

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    From lodging to foodservice, the point of service is the premiere place for customers to get their first - and hopefully not last - impression of an establishment. Streamlining and fine-tuning the service that occurs at the POS is of utmost important and operators are always seeking out the latest technologies to make this possible. The move to mobile payment is always top-of-mind as well, but lingering confusion and trepidation still remains for many customers. Owners and operators must seek out ways to implement the technology without intimidating customers. Last month's POS headlines proved this as stories ranged from a study tracking the public perception of mobile payment to improving drive-thru functionality and reducing maintenance costs with cloud-based systems. Study Shows Interest and Confusion Over Mobile Payments At Mobile World Congress, MasterCard in partnership with Prime Research, has released the first global Mobile Payments Social Media Study tracking 85,000 related social media comments across Twitter, Facebook, Online Blogs and Forums from around the world. The study shows a high volume of conversation and consumer interest in adopting mobile payments but cites security, customer support and confusion over the array of options available today as barriers to entry. Taco Bell Streamlines Drive-Thru Experience Across Franchises Desert de Oro Foods' Taco Bell locations had a range of drive-thru communications systems that were deployed over the last five years. However, restaurants were experiencing poor sound quality due to a limited range of wireless capabilities with the current systems. Poor audio quality led to increased wait times for customers as a result of miscommunications and mistakes. In addition, Desert de Oro Foods knew it needed to move to a digital system as the analog bandwidth of its current systems would be ruled out by the FCC at the end of 2012. Panasonic's Attune® drive-thru communications system offered the o
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TOP Hotel Technology Trends in 2012, by Ted Horner - 0 views

  • 1. The iPad Revolution This device in my opinion is going to redefine how guests are going to use technology in hotels in the future particularly in the guestroom. Consider these points
  • Many hotels Wi-Fi systems are suffering from a lack of available bandwidth and as result are getting overloaded as guests wish to download their own content.
  • guests want the same technology experience they have at home or office and if they have a bad experience may not return to hotel
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  • With the increasing demand for more bandwidth and the subsequent costs to provide this it is in my opinion going to be difficult for hotels to agree to offer anything other than a limited free Wi-Fi mainly for emails.
  • IPads that are made available to guests to use in the guestroom open up a world of new opportunities for hotels to deploy in guestrooms to handle the following applications:
  • 2. Mobility Mobile devices are now part of our everyday life and for many travelers they are now replacing the laptop, PC, telephone, kiosk, and boarding pass as part of the booking activity. A guest’s handheld device is now an integral part of the entire journey, not just from pre-trip planning and booking, but through the actual trip itself.
  • 3. Cloud Computing There has been a lot of talk about this subject and I believe 2012 will be when this technology takes off as a number of PMS vendors release their cloud version where hotels will have the ability to access their major software applications on a web browser.
  • 4. Social Media Wikipedia defines Social Media as “media designed to be disseminated through social interaction, created using highly accessible and scalable publishing techniques.”
  • 5. Hosted PABX For many hotels one of the largest capital expenditure has been the PABX. In the past revenue from guest phone calls justified this large capital outlay but the advent of mobile phones and the cost of making calls from a hotel guest room have left hotels reeling from the costs of providing and maintaining this service.
  • 6. Energy Management (EMS) With the cost of electricity continuing to raise hotels have to start looking seriously at more sophisticated systems than the traditional magnetic stripe cards in the slot.
  • 7. Lighting Another major contributor to excessive power bills is the type of lighting that is installed in hotels. With replacement of lights to LED and Halogen hotels can save up to 30% and have lights that have a long life up to 12,000 Hours
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    The rise and rise of consumer technology and the increasing take-up of this technology by our guests combined with the shorter life cycles of this technology creates considerable challenges for both operators and owners of hotels. In the past we stayed in a guest room to experience technology that we could not get at home but now this changed completely and in most instances the reverse is true today where what we have at home is far superior to anything that is in hotel guestroom.
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- Hotels Going the Green Way with Technology - 1 views

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    There are of course numerous ways a hotel property can go green. Depending on need and budget, one can choose from a range of options and technologies. There are tons of technologies right now designed for hotels to save energy.But, since energy-efficient equipment may be costlier both in terms of installation and capital costs; the hospitality industry is acknowledging the long term benefits to be reaped in terms of reduced maintenance and energy saving, especially when energy costs are escalating. With technology constantly improving and becoming cost effective, initiatives that seemed too expensive just a short while earlier are now within reach of most hotels. Going green using techonologies can be easy for big hotels , but for smaller scale hotels, the installation and maintence costs too much. But we believe that with the fast development of technology , go green will be acceptable for every hotel.
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Airline distribution - 0 views

  • THE INTERNET HAS A LOT TO ANSWER FOR IN MAKING LIFE DIFFICULT FOR TODAY'S AIRLINE LEADERS. Information technology has always created headaches for management, but the appearance of the internet added a whole new dimension of transparency – of prices and seat availability. This engaged the consumer more directly and opened up new opportunities for intermediary dealing
  • These, the so-called online travel agents (OTAs), were not in reality agents paid by the airline. They merely were able to insert themselves in the selling chain because they provided the public with an attractive proposition. And, instead of selling tickets directly, they referred a would-be traveller on – either to the airline directly or to a global distribution system (GDS), which then paid the OTA for the referra
  • American found this distasteful, firstly because the heavy accent on prices alone led to commoditisation of the airline’s product; and secondly because the GDS – to add insult to injury – was paying the OTA out of the fee the GDS then charged American for the referral. The concentration on pricing, argued American, meant that qualitative and other valuable items were overlooked. If instead the customers had gone to American’s website directly, they would have been able to see the full range of upsell opportunities, therefore preventing American from maximising its ancillary revenues.
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    This article talks about the challenges of internet referral webpages that is hurting American Airlines and other big airlines.  This is an example of how this travel business is loosing profit by paying referral fees.
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17 Things You Didn't Know About Ecommerce - 0 views

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    The multi-billion-dollar ecommerce industry is a part of our everyday lives, but many don't realize the numbers and history behind it, so we collected 16 things you probably don't know about ecommerce. 1. By connecting a modified domestic television with a phone line, Michael Aldrich invented online shopping in 1979. 2. Although Amazon launched in 1995, the first yearly profit wasn't until 2003, and as of June 2012, the average order value was $47.31. 3. Because of forced account registration, online users abandon their shopping carts 26% of the time. 4. Netflix wasn't the first online DVD subscription service - Blockbuster announced Blockbuster.com in 2004, but it's unclear whether services such as Netflix and Redbox led to its ultimate bankruptcy. 5. During the third quarter of 2012, $4,423 was transacted per second via PayPal. 6. Zappos' referrals from social media per order yield $0.75 from Pinterest, $2.08 from Facebook and $33.66 from Twitter. 7. Approximately 46% of online users count on social media when making a purchase decision. 8. 71% of shoppers believe they'll get a better deal online than in stores. 9. In 2010, Groupon turned down Google's $6 billion offer and became an IPO the following year. 10. Pizza Hut began offering online ordering on its website in 1994. 11. India is home to the fastest growing ecommerce market, and France is home to the slowest ecommerce growth. 12. Ecommerce sales are expected to surpass $200 billion in 2012. 13. Consumers spend between $1,200 and $1,300 on online shopping per year. 14. E-retail will grow to 9% in 2016, up from 7% today. 15. Online sales from social networks will grow 93% percent per year within the next four years, according to consulting firm Booz & Company. 16. From 2011 to 2016, 15% more people will shop online, taking the number to 192 million in the U.S. 17. Analysts say that an explosion in the mobile payments market is just around the
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LGR - Computer network development - 1 views

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    In this paper a computer network is defined to be a set of autonomous, independent computer systems, interconnected so as to permit interactive resource sharing between any pair of systems. An overview of the need for a computer network, the requirements of a computer communication system, a description of the properties of the communication system chosen, and the potential uses of such a network are described in this paper.
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    The goal of the computer network is for each computer to make every local resource available to any computer in the net in such a way that any program available to local users can be used remotely without degradation. That is, any program should be able to call on the resources of other computers much as it would call a subroutine. The resources which can be shared in this way include software and data, as well as hardware. Within a local community, time-sharing systems already permit the sharing of software resources. An effective network would eliminate the size and distance limitations on such communities. Currently, each computer center in the country is forced to recreate all of the software and data files it wishes to utilize. In many cases this involves complete reprogramming of software or reformatting the data files. This duplication is extremely costly and has led to considerable pressure for both very restrictive language standards and the use of identical hardware systems. With a successful network, the core problem of sharing resources would be severely reduced, thus eliminating the need for stifling language standards. The basic technology necessary to construct a resource sharing computer network has been available since the advent of time-sharing. For example, a time-sharing system makes all its resources available to a number of users at remote consoles. By splicing two systems together as remote users of each other and permitting user programs to interact with two consoles (the human user and the remote computer), the basic characteristics of a network connection arc obtained. Such an experiment was made between the TX-2 computer at Lincoln Lab and the Q-32 computer at SDC in 1966 in order to test the philosophy.' Logically, such an interconnection is quite powerful and one can tap all the resource of the other system. Practically, however, the interconnection of pairs of computers with console grade communication service is virtually useless. Firs
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Which is better for Efficiency: Retrofits or Behavior Change? - 0 views

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    A lot of commercial and Industrial buildings are consuming energy inefficiently. For instance, running in full on the weekends or before and after operational hours. According to the research made a Massachusetts-based company, more than 'half of energy efficiency opportunities could be realized with simple operational improvements'. The savings would be tremendous for each building and for the commercial buildings overall. However, operational changes is only the first step. The second step is to install new ways of control, equipment, and software. The examples of installations are software-controlled LED lighting, upgrades to A/C system, etc. There is also an opportunity to monitor a building and make decisions on the energy issues as they appear. Thus, changes in behavior and operations, combined with new software and equipment can lead to tremendous saving in commercial and industrial buildings.
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FTC Files Complaint Against Wyndham Hotels For Failure to Protect Consumers' Personal I... - 0 views

  • The FTC alleges that these failures led to fraudulent charges on consumers’ accounts, millions of dollars in fraud loss, and the export of hundreds of thousands of consumers’ payment card account information to an Internet domain address registered in Russia.
  • According to the FTC, in the first breach in April 2008, intruders gained access to a Phoenix, Arizona Wyndham-branded hotel's local computer network that was connected to the Internet and the corporate network of Wyndham Hotels and Resorts.
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    The FTC filed suit against Wyndham Hotels for millions of dollars worth of fraud in June of this year. Wyndham hotels manages over 7,00 hotels worldwide. Incidents occurred a numerous amount of times over the past three years. The company was hacked into and stole credit card numbers from over 500,000 clients. In the first occurrence the money was wired into an account in Russia. Even after the first incident Wyndham hotels did not fix the security breach allowing the hackers to get in.
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Annual Restaurant Study Points to Renewed IT Investment | News | Hospitality Magazine (HT) - 1 views

  • Business metrics, including average guest check values, gross revenue and guest counts, are up compared to in 2010; all of this positively affects IT spending.
  • In 2011, 58% of respondents reported productivity/efficiency to be the top driver for their company’s IT efforts; meanwhile 52% identified cost-saving measures as their top driver.
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    This article is about the positive trend toward IT investment in the restaurant industry. According to the survey conducted by Hospitality Technology, the restaurant industry indicated the signs of an upswing in the economy in 2011, and this led the businesses in the industry to investing more money in IT. And, the half of these IT budget is allocated for internal personnel and software. The survey also showed two main reasons the businesses spend money on IT are to increase productivity/efficiency and save cost. And in the same vein, the financial/accounting functions was regarded as most important one of POS system. I personally think IT investment is getting significant, because the businesses having IT systems will be much more competitive than the businesses not having the systems. As the article somewhat mentioned, the businesses can increase their efficiency while cutting cost through IT investment. However, since indiscriminately investing in IT might hurt the businesses, the businesses should look at what they invest carefully.
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Three Tech Trends Driving Hospitality Biz in 2016 | News | Hospitality Magazine (HT) - 1 views

  • Smart controls Hotel smartphone apps have become industry standard, but hospitality industry leaders are using the ubiquitous smartphone in another manner: They’re giving hotel guests the ability to control their rooms via their smartphones. So-called smart controls have been growing in popularity, but major hotel chains are taking them on, leading smart controls toward becoming an expected hotel amenity.
  • Smart controls Hotel smartphone apps have become industry standard, but hospitality industry leaders are using the ubiquitous smartphone in another manner: They’re giving hotel guests the ability to control their rooms via their smartphones. So-called smart controls have been growing in popularity, but major hotel chains are taking them on, leading smart controls toward becoming an expected hotel amenity.
  • Beacons Providing two-way communication with nearby Bluetooth-enabled smartphones, beacons went mainstream two years ago. Retailers led the way in experimenting with the technology, primarily using beacons to track shoppers’ habits and send promotional messages to consumers. Big names in retail, including Target, Walmart, and Macy’s have employed beacon technology in their stores. Beacons have become so widespread that Business Insider's BI Intelligence projected that beacons would create $40 billion in retail sales in the United States in 2016.
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  • Virtual reality With Facebook-owned Oculus leading the way, consumers are projected to purchase 14 million virtual reality headsets next year, with that number increasing consistently over the next five years to 38 million virtual reality headsets being sold in 2020, according to tech industry market researcher TrendForce.
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    This 2016 article discusses the implementation of smart controls (smart phone apps), beacons for Bluetooth-enabled smart phones, and virtual reality technology in the hotel industry, and how they have modified the way hotels compete.
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