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Dandan Mao

E-proDirect Unites Its Collection of Hospitality Marketing and Technology Solutions Und... - 0 views

  • E-proDirect takes an important step in uniting the company by launching a new common brand identity. It reflects a combination of the company’s innovative product line, as well as their success as one of the true pioneers in the hospitality industry.
  • DirectConnect: A direct e-mail marketing and lead generation solution. We offer targeted e-mail prospecting, solicitation and electronic mail marketing campaign management.            MeetingMart: Designed by hospitality professionals for the meetings and hospitality industry and is a one-stop portal for meeting and event planners. MeetingMart includes a comprehensive resource for research and evaluation of hotels, resorts, meeting facilities and other suppliers from around the world. EproMeetingApps: Custom native mobile app solution for hotels & events that increases engagement and allows attendees a fast and easy way to access event and area information while offering event organizers a significant return on investment through a wide variety of sponsorship opportunities. EproDMC: An online solution that saves meeting & event organizers time & money. EproDMC automates event planning transportation procurement, reporting, and invoicing with no fees or markups!
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    "E-proDirect takes an important step in uniting the company by launching a new common brand identity. It reflects a combination of the company's innovative product line, as well as their success as one of the true pioneers in the hospitality industry."
yiran DING

Hospitality industry warms to digital marketing as technology drives business confidence - 0 views

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    Wired Media, a full-service digital agency has seen a huge growth in the requst of digital marketing services. Recent technique includes social media, e-mail, digital advertisement, etc.
TIAN LIU

Online Marketing - Fancy a career in Hotel Internet Marketing? | The Hotel Internet Mar... - 0 views

  • The future promises to be bright for this growing niche in the hotel industry…so if you’re among the rare breed of hospitality professionals that gets a glint in your eye every time the Internet is mentioned…you may just want to consider hopping on to the online marketing bandwagon!
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    The future of e-commerce in the hospitality industry is guaranteed to be a bright one. And the savvy hotel emarketer has a lot to gain, including room to grow, experiment and "wow" (from SEO to SEM, blogging to social networking, there's plenty to keep the eager hotel eMarketer busy experimenting). But what about those in the industry just climbing on-board, especially employees in hotel operations and those struggling to make sense of the opportunities and challenges presented by the Internet? What can hotel eMarketers do to ensure interest and support at hotels? How do you create a culture of understanding and mutual growth? The answer is simple…create interest, excitement and buy-in at your hotels. 
JIACHEN LI

Hospitality Marketing & Technology Solutions | E-proDirect - 0 views

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    The article is talking about E-proDirect solution. This solution divide to 3 parts. One is DirectConnect. This solution can directly contact with over 80000 customers at one time. Moreover this solution can give the guests immediate responses. Finally, the owner can get a satisfied return on investment. One is MeetingDirect. The event resources are online that meeting planner can easily get details on the website or mobile phone. Also, This is a free tool to make you meet the meeting planner from different countries. The last one is EproMeetingApps. This apps can help you keep the attendees connected and calculate your budgets.
Danelkis Serra

Proximity marketing: When worlds collide - Direct Marketing News - 0 views

  • rise of mobile technology
  • met with some trepidation
  • Proximity marketing merges the physical and digital domains by using mobile devices to reach consumers at the greatest point of influence, providing bargains for shoppers and increased sales and consumer insights for retailers
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  • send messages to user smartphones when they come within range of a store
  • consumer provides permission, a wireless message is transmitted, at no cost
  • as simple as a discount coupon or as elaborate as an interactive gam
  • Consumer privacy is completely protected
  • customized
  • reaching consumers in that venue
  • quickly change messaging
  • receive offers
  • generate much higher returns than traditional ads
  • more affordable
  • consumers
  • precious data on consumer buying habits
  • they've shown interest
  • cut through the clutte
  • targeted
  • point of sale
  • agile ad strategy
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    Earlier his week I learned about Proximity Marketing and I am not certain if I like the idea.  According to this article written by Romanov, Proximity Marketing "combines the digital and physical worlds in a new way, offers many advantages to both consumers and retailers. It's an agile ad strategy that allows merchants to make changes on the fly to improve message effectiveness and reach sales targets on specific items. It provides amazing consumer insights." Sounds like a great concept; it uses mobile devices, which most people have, to send an alert once shoppers are within range advising that bargains are available.  The consumer then has the choice to accept (or not) the message, which could be a simple discount or even an interactive game.  The consumer's privacy is protected as it is at no cost to them.  This can potentially increase retailer sales, at a lower costs, and produces data on consumer buying habits.  Win-Win. The issue I have with this is the overall multitude of alerts received from various retails.  I am not concerned about privacy issues; it is more of an annoyance issue. 
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    I actually like this idea because I shop aimlessly. When I'm in the radius of a sale I get excited!!. It makes it easy to choose which store I will go into. It will be great if you can turn the alert on and off. On days I'm not shopping I don't want the alerts to go off. That can be distracting and annoying.
Stephanie Menendez

MediaPost Publications Proximity Marketing Is Changing Retail Rules 03/26/2012 - 1 views

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    Proximity Marketing is changing how retail stores are going to be "selling" themselves. Sending text messages and offering discounts to drag you into their stores is what they're going to start doing.
Nicole Stevens

Facebook's Mobile E-Commerce Solution - Business Insider - 0 views

  • But several of Facebook's big advertising clients who have used the ads in Q4 indicated that the ads can be used to develop e-commerce on Facebook, turning the social network into a mobile shopping and sales device.
  • The ad units simply allow users to download the clients' app from Google Play or the App Store
  • Hotel Tonight, an app that drives last-minute hotel bookings, saw a 10 times higher click-to-install rate from the ads over regular Facebook ads.
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  • “I feel like a kid in a candy store with all these choices. It performs better from a click-to-install perspective than anything except incentivized ads. From an efficiency standpoint, it’s on par with everybody else out there today,” Hotel Tonight's director of mobile marketing Adam Grenier has said (quoted in a Facebook case study).
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    With both individual sites like American Airlines or bundle sites like Travelocity; everyone is jumping on the eCommerce train. And what better way to grow customer loyalty than with your very own app. Want to buy a plane ticket or rent a hotel room do it from your smart phone. Problem is how do you get people to down load your app. Well Facebook has figured that out for you. Advertise on their site and customers can install your app with a click of a button. No jumping to other websites and hassling with tricky downloads; just click and your off.
Diya ZHAO

New mobile technology for hospitality sector - Business - Jamaica Gleaner - Saturday | ... - 0 views

  • Jamaican hotels will soon have an opportunity to upgrade their facilities' services with new technology, allowing visitors to access various hospitality options through applications on their mobile smart phones.
  • Movitas is the one we're featuring today, which is our partner that does the mobile applications that follow the guests; they download the app for their resort and then they use it on their own mobile device, wherever they are in the country.
  • It's available on BlackBerry, on Android devices, and on iOS, which is the Apple platform, so all platforms, any smart phone or tablet," Poirier informed.
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  • We're not just looking at the hotels, but all the businesses that support the hotels and guests as well, and Movitas and Avaya will be able to do that along with the 4G technology that we bring to the market, as well as the expertise we have in Avaya and being able to bring the hotels up to speed with their technology as well, because they are going to have to upgrade their technologies to be able to take all of this into account."
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    This article talked about Jamaican hotels are going  to upgrade their facilities' service with new technology which allowing visitors to access various hospitality options throught applciations on their smart phone.  Nowadays a lot of hotels they public their products based on this technology. Local mobile service provider Digicel on collaboration with New jersey based telecommunications company Avaya and Pennsylvania based mobile technology company Movitas, revealed the new technology to hotel industry representative during a recent hospitality breakfast at the Haif Moon resort. it sounds really convenient , I mean based on several platforms like that for example Black Berry Android and on IOS any smart phone or tablet. it could be used widely not just for hotels also other business.
LU DENG

IHG generating over $20 million a month in revenue from mobile bookings - 0 views

  • IHG’s mobile strategy focuses on connecting with guests at all touch points throughout their travel planning and stay experience.
  • “Our emphasis is on developing booking apps and mobile features to engage with guests in every step of their journey. It’s not just about booking rooms – we’re building relationships with our guests and connecting with them throughout their stay experience.”
  • Guests and corporate partners who stay at InterContinental Hotels & Resorts, Hotel Indigo, Crowne Plaza Hotels & Resorts, Holiday Inn Hotels and Resorts, Holiday Inn Express, Staybridge Suites and Candlewood Suites hotels can now enjoy the following new IHG mobile features:
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  • Customized IHG-branded corporate apps on iPhone
  • Offers and notifications via IHG-branded apps on iPhone
  • IHG currently has Priority Club Rewards apps for Kindle Fire, Google TV, Android Tablets, Windows Phone, and Android. IHG also has iPhone booking apps for each of its seven brands
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    E-marketing is not unfamiliar for us and it has become a powerful tool for hotels to promote themselves. Hotels can make profit from it if it is applied in a proper way. This article introduces a successful example that IHG focuses on developing apps and mobil features to engage with guests throughout their journey and the monthly revenue from mobile booking reaches over $20 million. IHG's mobile strategy focuses on connecting with guests at all touch points throughout their travel planning and stay experience not just on the first step of room booking. IHG will continue their mobil strategy with launch of the Priority Club Rewards app for iPad that can help guests easily find and book rooms, check rates and increase flexibility to manage their reservation and view member details. This provides guests great convince and leaves them great feeling about this brand. Some new features, functions and offers will be customized for different category of guests such as corporate guests and leisure guests in IHG's e-marketing plan. So the efficiency in targeting the right market is increased. IHG benefit a lot from e-marketing and is multiplying more methods in this area to keep up with the trend. Success of IHG in e-marketing can be a good example for other hoteliers.
Dian Peng

E-Marketing - 0 views

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    This article mainly talked about the e-marketing system called exa's e-marketing system. First of all, the article explained what the e-marketing is. It said the E-Marketing can provide businesses and advertisers with an easily customized, efficient form of marketing to complement existing advertising strategies and close in on the elusive and profitable interactive market. Then, it use the email as a example. Email campaigns supply proven, measurable results and can take your current marketing campaign to the next level. After the basic understanding of the e-marketing, the article tries to tell you why we should use the e-marketing system. According to the research, Email has been actively integrated into the daily lives of the everyday consumer. Approximately 1.4 billion email accounts were active as of 2009 with that number predicted to rise to 1.9 billion by 2013. In addition, the article tells some benefits of the e-marketing. First, Speed: messages are delivered straight to the recipients' inboxes, instantly. Then, Reach and Penetration: overcomes geographical parameters that exist with other communication methods third, Ease and Efficiency: messages can be distributed to multiple recipients at the click of the mouse. Fourthly, Low Cost: requires minimal investment to set up an appropriate technical system. At last, Targeted: allows you to target specific recipient groups and reach a defined, engaged audience.
Diamond Williams

Pineapple Hospitality increases email marketing effectiveness | Hotel Management - 0 views

  • ineapple Hospitality, owner and operator of four one-of-a-kind, independent boutique hotels in the greater Seattle/Puget Sound area of Washington, selects ZMail® electronic communication platform from ZDirect for its eMarketing campaign.
  • "Pineapple Hospitality is a growing company, and as such, we needed to find a way to improve the way we electronically communicate with customers,"
  • "ZDirect is different from other eMarketing and eCRM companies in the hospitality market. They are laser-focused on identifying the right customers that will help us build loyalty and generate new revenue streams with measureable results. This is very important to Pineapple Hospitality as we look to expand beyond the Washington market.
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  • "Today we know who are customers are . . . we enjoy more revenue from our eMarketing efforts . . . and our open rates are increasing. Email click-through rates have risen a hefty 10 percent in a very short amount of time."
  • ZMail streamlines and centralizes a hotel’s electronic messaging initiative by capturing guest behavior, purchase history and preferences information. ZDirect's patented dynamic content engine creates individualized transactional emails; from confirmations to pre-stay promotions and post-stay thank you emails.
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    Pineapple Hospitality has chosen Zmail from the company ZDirect, as the platform they will use for their email marketing campaign. Because Pineapple Management is a growing company, the want to improve the way they communicate with their customers. Siting that it is important to have a platform that works both ways. Allowing the hotel to contact the customers and allowing the customers to contact the hotel. Zmail operates by using their content engine to capture guest behavior, purchase history and preferences. It then send individual transaction emails, emails that cater to the customer individually as opposed to mass emails to all customer. ZDirect offers this service with Zmail that is directly focused on communicating with the "right customers", those who are most likely to be loyal customers to the hotel and spend more money with the hotel. Because Pineapple Hospitality wishes to expand beyond their current market, Zmail is an ideal tool to use to identify potential customers. Since the company has been using Zmail, they have seen a ten percent increase in click-through rates.
bbguy09

PaaS: Using Beacon Marketing In UK Hospitality | PYMNTS.com - 0 views

  • British merchants are not rushing to adopt the services, instead taking a cautious approach to introducing new payment technology and solutions into their businesses
  • if merchants fail to offer payment solutions that appeal to customers, they could risk frustrating and ultimately losing long-term visitors
  • [The merchant] can specifically pick out age, first time [at establishment] and gender and create a group around that … and then push out a special offer.
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  • “It’s the sexiest thing in marketing that I’ve come across since email,” he said. “Really. It’s a game-changer when utilized correctly.”
  • “Consumers are demanding these sorts of conveniences in their everyday purchases now and with everything they do.”
  • U.K. merchants have been slower to adopt to these solutions than their U.S. counterparts
  • “We’re more of a conservative nation,” he said. “We’re a very skeptical people. We like to wait longer than others.”
  • Some business owners, he said, can get commitment-phobic because some solutions require years-long contracts with software and hardware suppliers.
  • urges merchants to take steps to make sure their business operations fall in line with consumer expectations.
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    Lee Nazari is the CEO and founder of a payment solutions company in the UK. He provides his thoughts on the tendency for British hospitality merchants to be slower at adopting modern technologies, particularly in the point-of-sale category. Nazari exalts the power of beacon-based advertising and marketing tied to these technological solutions. He illustrates a scenario in which even a micro-business can affordably increase visibility in the marketplace and, consequently, foot traffic and revenues. In particular, Mr. Nazari describes the shifting expectation of consumers to integrate convenient, highly visible technological solutions into hospitality interactions and implores British operators to move past their concerns regarding the initial investment in the technology for the sake of their long-term success. He warns that operations that fail to "fall in line with consumer expectations" will "be left behind".
anonymous

The Future of Proximity & Micro-Location Marketing [Infographic] - 0 views

  • To see how brands have leveraged location to make purchasing more personalized, take a look at this infographic developed by MDG Advertising. It reveals how location-based data is gaining ground to bring brands to a shopper’s attention.
  • nd consumers aren’t shy about sharing their information in exchange for shopping benefits. In fact, the graphic shows that 50% of women share their location and personal information with stores to get special offers.
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    This article explains the benefits of brands being able to send relevant information in real time to consumers mobile devices for the most benefit.
mtorres619

Bluetooth Proximity Marketing - How can retailers benefit? | LinkedIn - 0 views

  • Bluetooth Proximity Marketing is the latest marketing technique, but how can retailers apply and benefit from it?
  • Bluetooth is a short-range wireless system found on most smartphones and tablets nowadays that transmits information and can receive information without wires. We use Bluetooth in our cars to call people without a headset or to send files to another device without a USB cable.
  • Bluetooth Proximity marketing can have many applications, but can it be applied to the shopper experience and if so how can the retailer and consumer benefit? Within Bluetooth Proximity Marketing there are several types of applications.
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    Bluetooth proximity marketing was the new and upcoming marketing technique back in 2014. As learned this week in class this kind of marketing is used to connect with potential and existing consumers. There are four different types of proximity marketing that should be considered:  Internet enabled device (cell phone, tablet, etc) with GPS.  WiFi device (cell phone, tablet, etc) within range of a transmitter  Bluetooth device (cell phone, tablet, etc) being within range of a transmitter  NFC enabled phone that can read a RFID chip on a product or media. The main one described in this article is Bluetooth. An example of Bluetooth proximity marketing would be a retailer adds a transmitter to a specific promotional spot, and the person with a Bluetooth enabled phone may receive a coupon for the products found at that promotional spot or a complimentary product. The target is to directly market the consumer, you can send coupons, engage the costumer, send relevant information, etc.
YUCHEN TI

Hotel Internet Marketing - Creating an Internet Culture at Hotels - 0 views

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    Internet is to business today what electricity is to industry and good living, we had 1 of 5 people on the planet already connect to the internet. And how much information and we can gain from internet, and the bigger challenge today is to ensure those who are following you can catch up. In the hospitality industry, the rift between tech-savvy users and those who're just sitting up and taking notice of the Internet revolution is even more pronounced. E-commerce and e-marketing are just starting to make a mark in the industry, much like revenue management did a while ago. So the future of e-commerce in the hospitality industry is guaranteed to be a bright one. And the savvy hotel emarketer has a lot to gain, including room to grow. While, to create interest, excitement and buy-in at your hotels. The path to achieving these lofty goals, there have some issues and opportunities: 1. Create an online culture included habits, attitudes and belifes. 2. 'e'ducate: Audit yourself, identify key tasks and projects that must be completed to bridge the gap between where you are as a hotel and where you want to be in terms of eMarketing prowess. 3.Obtain buy-in, communicate and report: Ensure that the decision-makers at the property/ies support all significant projects and hotel department heads are involved if issues affect their department in any way. Implement practices for daily, weekly, monthly and quarterly communication to keep things consistent and regular. 4.Reach all levels: Perhaps the hardest thing to do in hotels is to reach and communicate at most (if not all) levels of the organization. One solution is to create an "eTeam".5.Go back to basics: Computer Access,understanding the role of the internet in the hotel business and learning what the Internet is and how to send emails to family and friends. 6. Rinse and repeat. Persist. Enjoy. You may not accomplish everything you hoped to…or get across to everyone, but each little success and each new person
katya zelinskaya

10 Trends for Online Marketers in 2012 | Entrepreneur.com - 0 views

  • attract shoppers with unbeatable deals. Then seek profits by generating repeat sales and referrals from your new customers
  • Mobile pull marketing means giving consumers ways to interact with your advertising over mobile devices, and pulling them closer to a purchase decision
  • onsumers can allow the use of location detection technology on their phones or check in to a physical location with their phones
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  • Use a social-media monitoring tools such as Trackur or Google Alerts to find out what people are saying when they mention your company or products.
  • more people will go online in 2012 than ever before.
  • Get your point of sale ready by accepting payments through PayPal or by enabling Google Wallet or a proprietary point-of-sale option.
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    this article talks about the trends int he marketing that are happening now, or are about to happen in the near future. Author compares new trends to an air travel. Trends that already have a lot of people being into are about to start, and there are some that exist but more people need to accept it before they will become successful.  
Diane Cacho

What Is Mobile Proximity Marketing - 0 views

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    Proximity mobile marketing is a way for retailers such as hotels and restaurants to reach consumers after they check in via a mobile device. Hoteliers use this wireless Bluetooth capability to interact with guests and offer promotions directly to their mobile phone. These messages are automatically delivered within a 300ft radius of the property. With Proximity marketing, hoteliers can now measure the response to the advertisements whether the consumers accept or decline the promotion, ad, video, deal etc and then be able to tailor to their needs and offer what they enjoy the most in real time. Proximity marketing is a new opportunity for hoteliers and brings in an increase of sales to the business.
Yi Sun

5 Future Internet trends that will change Hotel Internet Marketing « The Hote... - 0 views

  • 5 Future Developments that will revolutionize Online Hotel Marketing: “For tomorrow belongs to the people who prepare for it today”, says a famous proverb…and what better fit to apply this than in the world of technology and marketing?
  • The breakneck speed of tech evolution is inspiring (and often scary) but the two keywords that will set winning developments apart from the ‘also ran’ are ‘love’ and ‘simplicity’. It doesn’t take a degree to understand that people adopt technologies that fuel their imagination & passions…and the rate of adoption is in close sync to the simplicity of its interface and operation. Great technology needs to adapt to the needs of the user and future breakthroughs will bear testament to this.
  • 1. Choice is king.The clear winners of the online distribution race will be suppliers and 3rd parties that provide the most choice to the customer. “Experience building” will become key to the looking and booking process online.
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  • 4. From content to meaning. From interaction to relationship. The lines between supplier and user generated content are increasingly going to blur.With ever increasing amounts of information and users on the Internet, our online social circles will become more specific and exclusive. Users will rely on a personalized, time-bound ‘zeitgeist’ of the Web and their social networks to read the news, express opinions and aid their buying decisions. The ability to interact with hotel content and staff online will become the rule, not the exception.
  • 3. The evolution of online form.Just as the separation of form and content on the Web allowed normal people like us to publish and create websites easily without having to learn web design, the next step will be the evolution of online “form” itself. The end purpose? To allow ‘web-sites’ to become “omni-sites” that can adapt and display content automatically in any shape or form, be it on web browsers, mobile devices, televisions, holographic displays or billboards.
  • 2. Search rankings become irrelevant.Currently, with the heavy emphasis on search rankings and generic paid search, this statement may come as a bit of a shock…but surely, this is the natural evolution of search. The days of pure search are already on the way out. Try a search on Google today and the evidence is there…a mashup of text, images and video results.
  • 5. The real world and the virtual world collide…visually. Increasing customer discontent with hotel photography due to outdated shots, limited views and image doctoring, combined with emerging technology will make reliance on supplier visuals a thing of the past. As the ability to go beyond linking text to hyperlinking images and video on the Web becomes easier, users will be able to experience augmented reality through their computers.
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    The 5 future internet marketing is true. It perfectly explain the 5 trends for the future marketing strategies.
Fei Qi

Gainey Suites Hotel Develops Profitable Online Marketing Mix with Email, Social Marketi... - 0 views

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    This article is about a hotel named Gainey Suites Hotel and how it applied the e-marketing strategy. Gainey Suites Hotel uses social media to tell its story and do the promotion. The hotel also relies on NORTHWIND-Maestro PMS for many areas of its online marketing strategy. This makes it very easy for them to create and implement effective online campaigns. Gainey Suites uses Maestro's ResWave booking engine on its website and social media pages like Facebook, YouTube and Twitter. The property's YouTube videos have links to its ResWave reservation module that drive business from guests who watch rich-media hotel presentations and book rooms immediately. The property also uses Maestro's eMarketing to notify guests of promotions and special packages. This way is much more effective than traditional one-size-fits-all approach. Besides, Maestro goes above and beyond PMS by delivering specialized tools and expert services that enable independent operators to maximize revenue and keep guests coming back.
Yi Sun

Conventional wisdom that fails for IT - 0 views

  • Conventional wisdom that fails for IT
  • I’ve done several posts featuring what I call “Peterisms”, which are basically aphorisms I’ve adopted that encapsulate hard-earned IT lessons. Let’s turn it around this time, and talk about two sayings that sound equally folksy-sensible, and that I hear again and again, but which I feel are actually dangerous to apply to information technology work. And, of course, I’ll discuss why that’s so.
  • As with so many things, that situation represented a management failure too. It reflected a willingness, whether explicit or implicit, to live on borrowed time, hoping to stave off as long as possible the certain-to-come outage that would then take much longer to resolve.  It showed a willingness to tolerate unnecessary inefficiency and risk. It embodied an ongoing refusal to insist on (and prioritize) the necessary hard work to keep the clutter out of the equation.
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  • For information technology, the usefulness of insisting on the primacy of the individual, as an approach to making key decisions on systems-in-the-large, actually runs counter to my practical experience of what works.  An individual operating in a vacuum, even if extremely brilliant, informed, and motivated, tends to have occasional or frequent biases, tunnel vision, and pride of ownership. He misses errors and issues that the scrutiny of multiple eyeballs, not to mention the careful discussion of pros and cons, can easily catch.
  • The people who toss off this old chestnut also often smile triumphantly as if it were both unanswerable and as if they themselves had just invented the clever saying. The aphorism embodies a belief that only a single individual, making all the decisions, can do an effective design.  Note that aside from its humor, the saying doesn’t even make logical sense: a thoroughbred wouldn’t last long in the desert, while a camel is of course a highly optimized creature for its environment.  In addition, people generally apply the aphorism widely, refusing to acknowledge the usefulness of group involvement altogether, in anything. They trot out extreme examples where consensus-gathering has paralyzed action.
  • An example of the usefulness of committees is the Project Portfolio Management (PPM) process I’ve described frequently here on this blog.  Having a sole individual, even the CEO, decide on project inclusion simply isn’t viable over the long run in many corporate cultures–it creates classic problems of lack of buy-in and participation, for example. On the other hand, instituting a suitably chartered and well-facilitated steering committee, composed of senior individuals from the major business areas of the company, forces everyone to put on their “big company hat” as they consider priorities, rather than doggedly insisting on their own department’s parochial perspective. When that’s done well, everyone moves forward with a common understanding and solid commitment, one that’s much less likely when there’s an on-high fiat from a single person.
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    I know of very few aphorisms that tend to be repeated as smugly as this one, particularly by scared people. The implication is that action is generally to be avoided, that the status quo is probably just fine, and that one should wait for a true crisis before intervening. And, of course, that it's your fault if you've ignored this sage advice and intervened anyway. It's ironic, then, how IT departments themselves end up complaining endlessly about how they're always in fire-fighting mode. This prevailing attitude evolves among (and is a telling symptom of) burned-out sysadmins and developers, especially those who are stuck maintaining systems they didn't themselves write or engineer. It can be equally summed up as a "don't touch it, don't breathe on it" kind of superstition. Or, perhaps, it's akin to the proud but defensive statement that "we've always done it that way."
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